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ALTRON TECHNOLOGY DAY08 OCTOBER 2020

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Global Trends

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Global Retail Trends 2020

1. The best retailers are forensically using

customer-centric data to deliver hyper-

personalisation. Retailers can now get

a very in-depth understanding of their

consumers’ behavioral habits. From

We to Me

2. While buying online, pick up in-store

(BOPIS) services aren't new, they will

continue to help the bottom line of

those retailers that can deliver on

logistics and speed. BOPIS

3. The planet friendly movement has

momentum. Consumers are shopping

with emotion and values as much as

their wallets. Conscious consumption

4. Social media has become embedded

In many customer’s purchasing

journeys. Retailers need to actively

engage with these tools as consumers

increasingly use them as a primary

interaction point with brands and

companies. Social currency will be

more Transactional

5. Technology will strip friction from

brick-and-mortar retail. At the forefront

of this tech-forward shift to address

traditional pain points will be

automated, checkout-free

convenience stores. Frictionless

physical retail

6. Retailers are actively experimenting with

experience as their most powerful tool to

win and retain customers and moving

away from the model of in-store or online

retail strictly focused on products being

sold. The Rise Of Experiential

7. The debate has moved on from the cost

and scalability benefits of being in the

cloud to data and analytics. 4IR

8. Retailers will need to incorporate a

holistic approach that integrates AI

automation, human intervention, and

data sharing to provide personalised and

predictive interactions across multiple

channels. Smart retail

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Point-of-Sale (POS) Architecture

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POS Architecture in High Tier Clients

POS

JPOS/ OPOS

EFT

VAS

GatewayRecon &

Settlement

Loyalty

Promotions

Operating system and hardware

Back End / ERP

CRM

BI / Big Data

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The Future of Retail

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Buy Online Pick Up in Store (BOPIS)

• BOPIS has seen a huge upsell in the last 6 months, some

retailers have seen as much as a 20% and above

increase in turnover on their BOPIS solutions.

• Retailers in market segments that would have never even

considered online shopping saw interest in having a

solution in place.

• Altron Managed Solutions is currently working with a

client to setup an online store.

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The Smart Trolley of the Future

Let’s look at where technology could take us with this

customer journey of the future:

Technology in the Smart Trolley includes:

• RFID Scanners

• Bluetooth wayfinding

• Facial Recognition

• Facial Payments

• Switching

• Data Analytics

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Self-Checkout (SCO)

• Increase In SCO usage noted internationally

• Even with reduced staff in store all SCO lanes available

• Relatively cheap modifications made to meet Social

distancing requirements

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Altron Cash Kiosk

Altron Cash Kiosk Is a full-fledged cash handling machine that manages cash and the customer

interface, however where a normal device would normally interact with a bank backend, we have

interfaced our Postilion package as the broker for the transaction.

This means that retailers using postilion can use their current infrastructure to host a money

dispensing solution via their infrastructure. This solution can easily be white labeled in any retail

environment.

Advantages:

• Pulls customers wanting to withdraw cash from normal cashier lanes speeding up transaction

times

• Cheaper rates compared to a standard cash dispensing device

• Better cash management within a retail store

• Value added services can also be added to this solution (coming soon)

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Software Defined Stores (SDS)

Software Defined Store is a solution that virtualizes the retail store of

tomorrow with some great benefits like:

• Reduced cost per lane in hardware requirements for the POS, like no

hard drive required and less processing power/memory

• Once installed easily upgrade your operating platform to Windows 10

64-bit without any hardware constraints.

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Ultraviolet Solutions

Ultraviolet solutions are widely used in Retail but more as a

fraudulent note detection solution. This technology has been

around for more than 50 years.

• UV lighting is used commonly in water sanitation to purify our

water killing 99.9% of germs and viruses

• UV lighting was recently accredited with being able to kill the

Covid-19 virus

• Altron Managed Solutions is currently working on a robust

solution for Veri-phones, but options are available for Kiosks

and other touch points in our Retail and ATM environments

• No harmful liquids required which are largely ineffective

because it needs to remain on the infected surface for some

time, to take complete effect.

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Coming Soon

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Coming Soon: Cloud based POS

Cloud based POS is a first for Altron Managed Solutions and targeting

lower tier markets. This is an As-a-Service type solution that will offer all

or some of the following:

• Software to manage the POS and backend of a store

• Value-added services built in like airtime and coupons

• Device with or without hardware support

• Transactional Switching

The basic idea is to be able to purchase a device that will manage your

new business with a 6-month contract.

Giving you a set figure you can count on for at least 6 months.

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Thank you

altronevents@altron.com