Amadeus Helper Brazil

8/6/2019 Amadeus Helper Brazil

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REFERENCE GUIDE AMADEUS HELPER

REFERENCE GUIDE:

AMADEUS HELPER

Brazil office workflow

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Hello Team,

Since we are migrating to ACE as our back office system for Niteroi office, we have an applicationthat will assist us in getting the information to the front office which is our operations. In order todo so we are going to use an application called Amadeus Helper that is a product of Griffin and isdesigned by our development team. I am sure you will find this application to be useful and assistyou through the migration and help you get more efficient in your work.

To install this application please click on the following link:

http://application.griffintravel.com/AmadeusScript/publish.htm

It will open your internet explorer and it will display a page with the option below. Click on Run:

That will open another window so you can initiate the installation process:

You will be prompted to approve the security of this certificate! This is our product so it is ok to

use it

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And you have successfully opened Amadeus Helper.

Your log in will be

Initial of your first name followed by your last name.

IE: rmilovanov or mfaber.

Let’s start!

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The long expected Fare Savings + (further referred to as FS+) has arrived and we canfinally complete our workflow. As you have noticed so far Amadeus Helper inserts mostof the items in the PNR based on your visual validation (you verify the information whenyou see it on the client reference screen). With the arrival of Fare Savings we are going toactually finalize our PNR using Fare savings and we’ll skip the step of adding an RC(Rate) line in Amadeus Helper. The reason we are doing that is because Fare Savings wascustomized specially to work for Brazil and create customized Rate line and rate remarksas well as seat remarks when seats are not booked in the record. Please help us identifyinconsistencies ( like missing account numbers, wrong fees or mark ups, amounts,options from the drop down selection list etc.

Here is a step by step how we are going to incorporate FS+ in to our new workflow:

I. ALL BSP TRANSACTIONS - SCENARIO

- Book name in Amadeus Helper or transfer from a traveler profile- Book the flights you desire in Y cl ass (unless the lower classes are being sold

out fast or you know the lowest class by heart)- Click on the Finish PNR button or press F6

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- Follow the prompts as we have been trained to populate the travel type,

client references and update the TKTL, OP line and APIS info if needed

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- Select your segments and the validating car r ier to start pricing the recordand use the option to price the PNR according to the fare you need

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- Verify the fare rules on the right hand side, and save the fare you selected and

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- Click to exit from the TST and the pricing screen. This is where we changeour workflow and implement Fare Savings plus

- Click on A ctions and initiate Fare Savings application and updater the faresavings based on the fare selected

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- You are ready to either quote your client or issue the ticket

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II. NON BSP TRANSACTION – ONLINE SCENARIO

This transaction type applies to all online bookings you might have madeincluding purchases from GAPNET, Online carriers like GOL, Azul, Ocean Air,WebJet etc.

Book your flights online using Booking Builder. Once you have completed thetransaction online, use Booking Builder to add the GK-ed segments, TST andfare remarks in Amadeus Helper. Once Booking Builder has completed the task,go back to Amadeus Helper and adjust the tax to reflect the actual taxes fromthe website. The reason we are adjusting the amounts is because BookingBuilder will add the tax as a total amount of both taxes DU and BR. Since DU isyour revenue we need to separate it in the TST.DU will be minimum R$ 30.00 if the base fare is lower than R$ 300.00, or in anyother case it will be 10% off of the base fare.

IE: For TST 1: TTK/T1/X1/X30.00DU/X15.42BR

Once you have updated the TST follow the steps below to complete your process.

- Follow the prompts as we have been trained to populate the travel type, client references and update the TKTL, OP line and APIS info if needed

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- Click to exit from the P ricing screen. This is where we change our workflowand implement Fare Savings plus

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- Click on A ctions and initiate Fare Savings application and updater the faresavings based on the fare selected

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- There will be exceptions to when you run your fare savings for the carriers that donot maintain rates in Amadeus and we have a GK-ed segment. The amount in theFare Savings Amount field will default to 0. Please manually enter the amount of theFull Y fare in this field even if you need to price it on another carrier that operateson this routing.

- You are ready to either quote your client or process the invoice

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II a. NON BSP TRANSACTION – TAM SCENARIO

This Scenario applies to all TAM PCC bookings. Currently Griffin has it’s ownTAM PCC and we also have access to Seadrill which is a client TAM PCC.

Griffin TAM PCC - RIOJJ220TSeadrill TAM PCC – QNTJJ211J

First please go to Native Amadeus and use your SMART key for your sign in to oneof these PCCs. If you don’t have one please contact your immediate supervisor toprovide you with one.

Once you have signed in please go ahead and open Amadeus Helper and:

- Book name in Amadeus Helper or transfer from a traveler profile- Book the flights you desire in Y cl ass (unless the lower classes are being sold

out fast or you know the lowest class by heart)- Click on the Finish PNR button or press F6-

- Follow the prompts as we have been trained to populate the travel type, client references and update the TKTL, OP line and APIS info if needed

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-

- Select your segments and the validating car r ier to start pricing the recordand use the option to price the PNR according to the fare you need

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- Verify the fare rules on the right hand side, and s ave the fare you selected

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- You are ready to either quote your client or issue the ticke t in the PCC thatthe record was booked in.

- Once the ticket is issued please use the TAM mover to move the PNR in tothe QNT pseudo. This PCC is where everybody will be able to retrieve itwithout going to a different PCC.

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- If you need to void a ticket in that is issued in one of the TAM PCC pleaseuse the TAM script to void tickets

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IV. NON BSP TRANSACTION – INTEROFFICE SCENARIO

This transaction type applies to all interoffice bookings you might have madeincluding purchases from GAPNET

- Book your flights in Amadeus Helper as you would for any BSP transaction.Once you have completed the transaction online,

-- Follow the prompts as we have been trained to populate the travel type,

client references and update the TKTL, OP line and APIS info if needed

- Most important is to check mark Meant for Interoffice button. (see below)

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- Click to exit from the P ricing screen. This is where we change our workflowand use the INTO smart key to obtain a fare or ticket on the same itinerary

- Run the INTO smart key to obtain a rate or a ticket

- Once a ticket is received

- Click on A ctions and initiate Fare Savings application and updater the faresavings based on the fare provided to you in BRL using the currencyconversion rate for Griffin. The information can be found in a Vendor line

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- Send the PNR to Q10C7 for NON BSP invoicing. The Invoicing department willget the information needed from the RC line and generate an invoice for your client.

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- In summary here are the steps to take to complete an interoffice purchase

Step 1 We receive interoffice purchase in USD (or any other currency)

Step 2 Agent adds mark up in USD (if the client has a mark up quoted in USD)and converts the amounts using Bob’s exchange rate table from USD in to BRL

Step 3 Agent converts the BRL amount in USD using Amadeus exchange rate of the day

Note- Step 4 is used only if your client mark up is in BRL. For USD mark uprefer to Step 2.

Step 4 Agent adds the mark up into the converted amount

Step 6 Agent will check for any fare difference between the original fare quoteand the interoffice ticket amount and add it to the client mark up when running FS+(remember to always run FS+ before ticketing to ensure the latest Rate of Exchangefrom Amadeus is put in the PNR ).

Step 7 Client receives an Invoice summary and a rate of exchange from that dayadded by FS+

Step 8 Client converts back total amount from BRL to USD using the exchangerate provided. The result is that the amounts on the invoice and the agent quote match

perfectly.

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Amadeus Helper Brazil

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