歡迎閱讀今期的Amadeus Hong Kong Times 。 今期內容充滿不同的喜訊，分別包括為航空公司及 旅行社而設計的嶄新的解決方案等等。 泰國國際航空公司（泰航）將會使用我們全套 Amadeus Altéa客戶管理解決方案，管理國內與國際 訂位、機位控制與航班離港控制流程。 泰航的官方網站已使用了Amadeus訂位平台及 Amadeus網上電子零售（e-Retail）訂位引擎多年。現 再配合Amadeus Altéa全套客戶管理解決方案，泰航 便能為旅客提供更優質的服務和旅客管理，更可以 有效地融合其他已使用Altéa的星空聯盟成員。 除此之外，今期亦會向各位介 紹我們最新版本的Amadeus SMS solution及最新研發的辦公室管 理解決方案Amadeus Travel Office Manager (ATOM) ，能夠完全融合 於Amadeus Selling Platform，提升 客戶服務質素及滿意度。 我希望您喜歡今期的內容！ 泰航持續進行其現代化進程，致力提供完美順暢的旅客體驗 2011 年7 月21 日泰國曼谷訊： 全 球 獲 獎 最 多 的 航 空 公 司 之 一 ，泰 國 國 際 航 空 公 司（泰 航） 與全球旅遊觀光業首選的交易處理系統暨先進科技解決方案供應商 Amadeus ，今日宣布， 泰航將使用全套 Amadeus Altéa客戶管理解決方案，管理國內與國際訂位、機位控制與航 班離港控制流程。 簽約儀式在曼谷Conrad Hotel舉行，出席者包括泰航總裁Piyasvasti Amranand與 Amadeus 亞太 區總裁David Brett 。 泰航總裁Piyasvasti Amranand談到雙方的合作夥伴關係時，表示：「泰航將使用 Amadeus 先進的科技平台，建立效率、獲利能力與完美客戶體驗的新標準。泰航已展開一系列的 行動，致力成為亞洲及全世界名列前茅的航空公司。Amadeus Altéa客戶管理解決方案將協 助泰航提供客戶更優質的旅遊體驗。」 Amadeus Altéa客戶管理解決方案能在多家航空公司共通的環境下滿足個別航空公司的需求， 特別是當航空公司屬於全球航空聯盟的成員，必須與聯盟內其他航空公司分享可售機位、票價、客戶與訂位等資訊時更顯其優勢，可使聯盟 內所有航空公司更密切合作、提高營業收入，並能提供完美的客戶體驗。同時，泰航的報到流程及航班離港工作將因此更為簡化流暢。 Amadeus亞太區總裁David Brett表 示 ：「我 們 的 尖 端 科 技 解 決 方 案 將 使 泰 航 持 續 引 領 變 革 ，在 競 爭 日 益 激 烈 的 市 場 上 不 斷 創 新。泰 航 瞭 解 科 技 是航空公司的核心元件，因此選擇完整的Altéa客戶管理解決方案協助泰航實現目標，持續以先進科技改善旅客處理程序。我們很榮幸能與泰 航合作，全球已有超過 110 家航空公司選擇Altéa作為旅客服務系統，泰航將正式加入行列。」 星空聯盟資訊科技副總裁 Justin Erbacci說：「我們很高興泰航選擇 Amadeus Altéa客戶管理解決方案，並加入星空聯盟的IT共通平台。IT共通平台 （CITP）是一項策略計畫，致力為客戶提供更好的服務、大幅降低IT成本，讓新產品加速進入市場。一旦佈署完成，參與的航空公司都能提升客 戶服務，並提高營運能力。」 泰國航空為革新IT系統將採用全套Amadeus Altéa客戶管理解決方案 此系統已被星空聯盟多數航空公司所選用 Issue 22 2011 Jul – Sep 第二十二期 二零一一年七至九月 •Acvies & Events Amadeus Hotels •Acvies & Events -解決方案研討會 Talk To Amadeus Solution Semina •Soluons Updates -Amadeus Travel Office Manager (ATOM) •Do you know? Solution Tips •Training Schedule •Welcome to Amadeus P.2 P.3 P.4 Hong Kong Times Amadeus Mr. Louis Lee (General Manager) Welcome to this edition of Amadeus Hong Kong Times. This edition is fraught with some great news from the world of airlines, travel agency solutions and much more… Thai Airways International has adopted our full suite of Amadeus Altéa Customer Management Solution to manage its domestic and international reservations, inventory and departure control processes. THAI has already been using Amadeus Reservations platform and Amadeus e-Retail booking engine for its corporate website for years. With the adoption of Amadeus full Altéa suite, THAI will be able to offer enhanced customer services and passenger processes and integrate more efficiently with other Altéa participating Star Alliance carriers. Also in this edition, we introduce our latest version of Amadeus SMS solution and Amadeus Travel Office Manager (ATOM) - our latest innovation in office management solution which integrates seamlessly with our Amadeus Selling Platform, resulting in superior service and happy customers. I hope you enjoy reading this issue! Happy reading! Message from the GM
Welcome to this edition of Amadeus Hong Kong Times.
This edition is fraught with some great news from the world
of airlines, travel agency solutions and much more…
Thai Airways International has adopted our full suite of
Amadeus Altéa Customer Management Solution to manage
its domestic and international reservations, inventory and
departure control processes.
THAI has already been using Amadeus Reservations
platform and Amadeus e-Retail booking engine for its
corporate website for years. With the adoption of Amadeus
full Altéa suite, THAI will be able to offer enhanced
customer services and passenger processes and integrate
more effi ciently with other Altéa participating Star Alliance
carriers.
Also in this edition, we introduce our latest version of
Amadeus SMS solution and Amadeus Travel Offi ce Manager
(ATOM) - our latest innovation in office management
solution which integrates seamlessly with our Amadeus
Selling Platform, resulting in superior service and happy
customers.
I hope you enjoy reading this issue!
Happy reading!
Message from the GM
P.2
Agreement signifi es the continuation of a modernisation process at THAI as it bids to deliver a seamless customer experience
Bangkok, Thailand, 21 July 2011: Thai Airways International (THAI), one of the world’s most awarded carriers, and Amadeus, a leading transaction processor and
provider of advanced technology solutions for the global travel and tourism industry, today announced that THAI will revolutionise its passenger service system with
the introduction of the Amadeus Altéa Customer Management Solution to manage its domestic and international reservations, inventory and departure control
processes.
The contract signing was celebrated with a ceremony at the Conrad Hotel in Bangkok attended by THAI President, PiyasvastiAmranand and Amadeus President of Asia
Pacifi c, David Brett.
PiyasvastiAmranand, President of Thai Airways International said of the partnership, “THAI will use Amadeus’ advanced technology platform to drive a new
standard of effi ciency, profi tability and seamless customer experience. THAI has made a series of moves towards becoming the leading airline in Asia and among the
best worldwide. The Amadeus Altéa Suite will assist THAI in maximising our customer travel experience.”
The Amadeus Altéa Customer Management Solution supports individual airline requirements in a multi-carrier community environment, particularly beneficial
to airlines that are members of a global alliance and need to share availability, fares, customer and booking information with partner airlines. This enables closer
integration between partner airlines, delivering improved revenues and enabling a seamless customer experience across alliance members.
At the same time, THAI will also benefi t from improved check-in processes and simplifi ed tasks related to fl ight departures.
David Brett, President, Amadeus Asia said, “Our advanced technology solutions will enable THAI to remain at the forefront of change and continue to innovate in
an increasingly competitive market. By choosing the full Altéa suite, THAI recognises that technology is a core component that will help it realise its goals and continue
to modernise passenger processes. We are proud to be working with THAI who joins over 110 airlines globally that have chosen Altéa as their advanced passenger
service system.”
Justin Erbacci, Vice President Information Technology at Star Alliance added, “We are delighted that THAI has selected the Amadeus Altéa Suite and will join the
Star Alliance Common IT Platform. CITP is a strategic programme, focused on the eff ort to better serve the customer, markedly lower IT costs and signifi cantly increase
the speed of delivering new products to market. Once implemented, it enables participating member airlines to improve customer services and enhance operational
capabilities.”
THAI and Amadeus have enjoyed a long-standing partnership. THAI already uses the Amadeus Reservations platform and has been using the Amadeus e-Retail
booking engine and Amadeus e-Merchandise calendar shopping solution for its online channel for over fi ve years. Coupled with the full Amadeus Altéa Suite, THAI
will provide a superior passenger booking experience across the entire travel process, proven to drive yield and profi tability. THAI also has a global content agreement
with Amadeus providing over 90,000 travel agency points of sale access to THAI’s global airfare schedule.
THAI’s migration to the Amadeus Altéa Customer Management Solution is expected by 2013.
THAI revolutionises IT system with the Amadeus Altéa Suite, used by the majority of Star Alliance carriers
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