Describe how you got started in your business? I have been in the real estate
industry for 17 years, entering
as a receptionist, working
my way through different roles, learning
and developing. I had outgrown my current
position, so it was the natural progression for
me, as I like to learn and challenge myself.
How has your business evolved since it began? I started my business four years ago,
with the view of running a small company.
However, due to the overwhelming positive
support from the community and the
continuing impetus, I now have a team of five
sales agents, a property management division
and an administration team.
What is your greatest achievement?
Designing a life that now enables me the
opportunity to give back to the community -
Wesley Mission, Coffs Harbour Touch Football,
Coffs Harbour Boardriders, Safety Beach Golf
Club and in particular, the Warrina Women's
Refuge, which has a special place in my heart,
as I spent time in a women's refuge as a child.
What is your business' greatest asset? I feel the greatest asset in my business is
definitely my team. Our morals and support
for each other is the key to everyone
wanting to turn up each day. We take on the
responsibility of people's greatest assets, and
we take that responsibility very seriously. We
work hard as a team to get the best result
possible for our clients.
How do you measure success in business? I measure a business as successful if you have
a team with clear systems that provide the
same service to your clients whether you are
there or not. The customer service model
needs to be designed right from the initial
phone call to the close of the transaction. As a
business owner, you should know every client
is having the same experience.
How will you embrace change in 2018?
The two main changes I will be embracing in
2018 are at completely different ends of the
radar. Technology and Liveability.
Technology - we now live in a instant society
where people expect information to be at
their finger tips. We currently offer personal
property websites, robot marketing and online
registrations for buyers. We are continuing to
learn more in this space.
Liveability - as there is a push towards an
instant society, there is also a push towards
reducing running costs of a property and
increasing comfort; there are 17 liveability
features in a home. We are the only company
in our region that are accredited Liveability
specialists educating owners on how to
improve the value of their home and make it
more attractive to prospective purchasers.
What business leaders do you look up
to? I am fortunate to have worked with some
amazing business leaders. Lunch with Andrew
Winter from Selling Houses Australia, personal
real estate business coaching with Peter
Gilchrist and Josh Phegan, along with being
part of the real estate learning frameworks of
Tom Panos and Lee Woodward.
L A N G L A N D S P R O P E R T Y P R I N C I P A L / L I C E N S E D R E A L E S T A T E A G E N TA M A N D A Langlands
I feel the greatest asset in my business is definitely my team. Our morals and support for each other is the key to everyone wanting to turn up each day. We take on the responsibility of people's greatest
assets and we take that responsibility very seriously.