Malcolm Holmes & Gary Butler ServiceMaster Ltd Keith Hobbs Furniture Medic Midlands

Image Maintenance Service For

McDonald’s

• ServiceMaster was established in the US in 1929

• Introduced to the UK in 1959• A founder member of British Franchise

Association• Furniture Medic was started in 1992 and was

acquired by Service Master in 1996• ServiceMaster now have a network of over

600 licensed businesses in the UK

We provide an ‘image maintenance service’ focusing on onsite restoration for all types of commercial enterprises and domestic customers including:Pubs/Clubs Offices Hotels

Fast food outlets ShopsConstruction Companies Insurance

Companies

They are trained to the same high standards & use branded products that are tested rigorously & up to date

All our technicians are McDonald’s health & safety inducted & carry out a full risk assessment on every site visit.

Our technicians will arrive in a liveried vehicle & uniform

We’ve worked with a wide range of corporate businesses. And our customers include many well known high street brands.

ServiceMaster Family of Brands

Image MaintenanceService Scope

Image Maintenance Requirement

Franchisee Owner Operating 5 McDonald’s Restaurants In Nottingham Comments:-

"As a McDonald's franchisee I have spent £800,000 in the last 3 years re-imaging my restaurants. Spending this amount of money making my restaurants look great means I now need a professional maintenance company to look after my investment. The restaurants will soon lose their new look without this. Furniture Medic are helping me do this. They take the hassle out of the maintenance, support my managers and allow me to budget for the repairs."

MAINTENANCE SERVICE TOP TEN FEATURES & BENEFITS

1. We talk the same language – Franchisee to Franchisee

2. We are a dedicated franchised business network - not sub-contractors to a ‘Managed Business’

3. We are in it for the long-term

4. Solutions orientated ‘Monthly Image Maintenance Service’ derived from 3 month trial with a McD multi franchisee operating 5 restaurants

5. We have developed a dedicated ‘McDonalds Tool Kit’

6. We deep clean your restaurants leaving your staff free to concentrate on your customers and retain their business

7. We concentrate on damage limitation, maintaining your business image & thus maximise your investment

8. Pre repair colour coded ‘damage containment’ tape supplied to Restaurant Managers & FM technicians

9. Repair assessment tool (Repairometer) allows Restaurant Business Managers to differentiate wear & tear from malicious damage (3cm+)

10. Monthly SAMS ‘Management Information Service’ linked to overall & individual outlet spend + 3 month review

Furniture MedicFurniture MedicWhat can we repair?What can we repair?

Upholstery (full re-covers)

Leather & vinyl tears (precision repairs)

Cabinet work

Worktops

Floors

Doors

Hard surfaces

Bench Seating

Classic Chairs Re-covered

Precision Vinyl Repairs

Terrazzo Floor Repairs

McDonald’s, Galamast, Barlow, Sainsbury’s

ServiceMaster Clean

Speciality cleaning

Deep cleaning

Construction site cleaning

Disaster Recovery (Fire, Flood, Vandalism & Needles)

Rapid resolution

Set prices

Full written reports and quotations including digital images

You can track job progress (MIS)

ISO14001 accreditation

ServiceMaster Allocation

Management System (SAMS)

ServiceMaster Commercial Support

Direct line: 0845 7626 828

Email: mcdonalds@smdirect.co.uk

Website: www.furnituremedic.co.uk

McDonald’s The Future?