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The Adult Migrant English Program is funded by Australian Government Department of Home Affairs. CLIENT NAME: AMEP ID: STUDENT ID: USI: AMEP STUDENT HANDBOOK 9267 7609 [email protected]
The Adult Migrant English Program is funded by Australian Government Department of Home Affairs.
CLIENT NAME:
AMEP ID:
STUDENT ID:
USI:
AMEP STUDENT HANDBOOK
9267 7609 [email protected]
mailto:amep%40smtafe.wa.edu.au?subject=
2 | AMEP Student Handbook
CONTENTS
1. WELCOME TO THE AMEP
2. YOUR AMEP PATHWAY
3. STUDYING IN THE AMEP
4. LEARNING ENGLISH AT HOME
5. YOUR RIGHTS AND RESPONSIBILITIES
6. COLLECTION OF PERSONAL INFORMATION
7. UNIQUE STUDENT IDENTIFIER (USI)
8. CRECHE AND CHILDCARE
9. HOW CAN I GET THE MOST OUT OF MY AMEP?
10. OVERSEAS EXPERIENCE AND SKILLS
11. AUSTRALIAN VALUES, CULTURES AND LAWS
12. AMEP METROPOLITAN CAMPUSES
1. CONTENTS2
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6
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WELCOME TO THE ADULT MIGRANT ENGLISH PROGRAM (AMEP)
This is your guide to the AMEP, which is delivered through South Metropolitan TAFE, a large government funded training provider. Download the guide here or you can scan the QR code below.
The AMEP aims to help you learn the English skills needed to participate in community life, find a job, go on to further study or training, access other services, and make new friends.
When to register and commenceMost new clients aged 18 or over on their visa commencement date have up to six months from that date to register for the AMEP and up to 12 months to commence.Most new clients aged under 18 on their visa commencement date will have up to 12 months from that date to register for the AMEP and up to 12 months to commence.
When to completeMost new clients will be able to study in the AMEP until they:• have reached the end of five years from their visa commencement date or• have achieved functional English or• have completed 510 hours.
Note: It is possible to apply for an extension or deferral in special circumstances.
YOUR ENTITLEMENT
AMEP clients are offered up to 510 hours of free English language classes.
More hours of English are available for some Humanitarian Entrant clients through the Special Preparatory Program (SPP) and through the AMEP Extend program.
If your goal is to get a job or to undertake training, you may be eligible to study our 200 hour Settlement Language Pathways to Employment and Training (SLPET) course as well.
1. WELCOME TO AMEP
Download this guide book
https://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amep
4 | AMEP Student Handbook
6. When you are close to the end of your AMEP entitlement, or you have achieved sufficient English, you will have an Exit Interview. You will talk about your plans for the future, and be asked for some feedback on AMEP. You will be told about other places you can study if you need more English support.
2. YOUR AMEP PATHWAY
Meeting our friendly AMEP staff
1. We will use the Australian Core Skills Framework (ACSF) to assess your English levels and determine if you are eligible for the AMEP.
2. If you are eligible for the AMEP, we will then talk about your past learning and your future goals, including studying English. We will discuss your Individual Pathway Guide (IPG) with you and refer you to other services if necessary.
3. You will choose a Pre-employment English pathway or a Social English pathway. We will put you in a class as soon as possible or refer you to a Volunteer Tutor or Distance Learning.
4. We will give you a file and all of your learning materials.You will need to bring your own:• Pens• Paper• Earphones for the computer
5. You will have progressive assessments to track your learning.We will also review your IPG with you during your course.
When you register for the AMEP, we will make an appointment for your Initial Assessment and Entry Interview. When necessary, we will use a Telephone Interpreter to assist in the Entry Interview.
Discussing pathways
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2. YOUR AMEP PATHWAY
COMMUNITY INVOLVEMENT/EMPLOYMENT
FURTHER EDUCATIONUniversity
FUTURE STUDY ANDWORK PATHWAYS○ Vocational Programs○ Education Programs○ Skills for Education and Employment (SEE)
Certificate IV
(Academic: Further Education)(Employment: Job Seeking)
Certificate III in English as an Additional Language (EAL)INTERMEDIATE
Pre-employment English or Social English Pathway
Certificate II in English as an Additional Language (EAL)ELEMENTARY
Pre-employment English or Social English Pathway
Certificate I in English as an Additional Language (EAL)BEGINNER
Pre-employment English or Social English Pathway
Course in English as an Additional Language (EAL)PRELIMINARY/BEGINNER ENGLISH
Pre-employment English or Social English Pathway
Course in Initial English as an Additional Language (EAL)PRELIMINARY ENGLISH
Pre-employment English or Social English Pathway
Adult Migrant English Program (AMEP)
6 | AMEP Student Handbook
In the AMEP, you will be enrolled in the Certificates in English as an Additional Language (EAL)
At the end of each term, you will receive a Record of Results showing what you have achieved in that term. You will receive a certificate when you have successfully completed all of the units in a level.
STUDY TIMES
We offer full-time and part-time classes. Your class may be in the morning, afternoon or evenings to suit you. There are also Saturday morning classes.Courses are held within government school terms and some AMEP sites have short courses in the school holidays.
LEARNING OPTIONS HOURS USED
10 week full time day courses (15-21 hours per week)
You will use approximately 200 hours during school terms.
10 week part time day courses (5-12 hours per week)
You will use between 50 and 120 hours during school terms.
10 week evening courses (6 hours per week)
You will use approximately 60 hours during school terms.
10 week Saturday courses (3 hours per week)
You will use approximately 30 hours during school terms.
Short Courses You will use between 20 and 40 hours during school holidays.
Volunteer Tutor You will use one hour for each hour with a Volunteer Tutor.
Distance Learning You will use one hour for each hour of Distance Learning tuition.
AMEP elearning units You will not use any of your AMEP hours.
3. STUDYING IN THE AMEP
National Code Course or Certificate Level How many modules
22482VIC Course in Initial EAL Initial 6 units
22483VIC Course in EAL Preliminary 9 units
22484VIC Certificate I in EAL Beginner 8 units
22485VIC Certificate II in EAL Elementary 8 units
22486VIC Certificate III in EAL Intermediate 8 units
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4. LEARNING ENGLISH AT HOME
You can learn English at home through options like the AMEP e-learning units, Distance Learning or the Volunteer Tutor Scheme. You can also combine your options so that you go to some classes and also enrol in Distance Learning or have a Volunteer Tutor.
DISTANCE LEARNING
You can be referred to Distance Learning or combine Distance Learning with classroom-based learning and a Volunteer Tutor. AMEP distance learning offers the choice of online learning or traditional work books with supplementary material. A qualified teacher will be available over the internet or by telephone.
VOLUNTEER TUTOR SCHEME
If you are not attending class or want to supplement your class learning, you can ask
for a Volunteer Tutor. You will meet your tutor at your home or at another mutually convenient venue.
8 | AMEP Student Handbook
YOUR RIGHTS
As your AMEP provider it is our duty to:• Treat you in a fair, respectful and culturally sensitive manner.• Provide you with high quality English language training and staff who are
appropriately skilled and experienced.• Develop an Individual Pathway Guide (IPG) with you to map out your learning journey,
taking into account your needs, skills, goals and personal circumstances.• Provide you with a safe and supportive learning environment• Offer support through our Disability Services Officers if you have a disability or a
medical condition.• Refer you to settlement and other support services and guide you on relevant post-
AMEP pathways.• Provide free child care for your under school-aged child or children, while you are
attending AMEP classes.• Encourage you to develop the skills you need for your future.• Take your concerns and complaints seriously and respond to them promptly.
YOUR RESPONSIBILITIES
As an AMEP Client you are expected to:• Attend and participate in classes, complete homework and take responsibility for
your learning.• Contact your AMEP office if you are unable to attend class for any reason.• Let us know if you intend to leave the AMEP.• Treat teachers, classmates and other staff fairly and respectfully. • Comply with the steps identified in your Individual Pathway Guide (IPG) and notify
AMEP staff if you wish to make a change for any reason.• Comply with our child care policy.• Act in accordance with South Metropolitan TAFE student policies and procedures,
including the Student Code of Conduct.
5. YOUR RIGHTS AND RESPONSIBILITIES
NOTE
Please note that:• You might lose AMEP hours if you are
absent without a valid reason.• You must meet your Mutual Obligation in
relation to study hour requirements if you are receiving certain categories of income payments from the Department of Human Services (Centrelink).
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PRIVACY NOTICE
Your personal information is protected by law, including the Privacy Act 1988 and is collected by South Metropolitan TAFE on behalf of the Australian Government Department of Home Affairs. You will be asked to sign the Privacy Notice form, giving consent to disclose your personal information to:
• Administer and deliver the Adult Migrant English Program (AMEP)• Facilitate your participation and progress in the AMEP• Assist in determining your mutual obligation requirements to access income
support payments• Support your access to additional training and services
COMPLAINTS MECHANISMS
If you believe your personal information was wrongly collected of handled, you can:
• Speak with your Teacher, Head of Programs or any staff member• Call 9267 7609 and ask to speak to the AMEP Portfolio Manager or the AMEP
Executive Director
If you are not satisfied, you can:
• Telephone the Global Feedback Unit on 133 177 during business hours• Complete an online feedback form• Write to Department of Home Affairs
GPO Box 241, Melbourne Victoria 3001
If you are not satisfied with Department of Home affairs response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC), Enquiries Line on 1300 363 992.
The OAIC can also receive privacy complaints through:
• The online Privacy Complaint form (refer to the OAIC’s website)• By mail (if a person has concerns about postal security, they might want to
consider sending their complaint by registered mail)Sydney OfficeGPO Box 5218Sydney NSW 2001
Your complaint will be investigated and you will be advised of the outcome.
6. COLLECTION OF PERSONAL INFORMATION
10 | AMEP Student Handbook
7. UNIQUE STUDENT IDENTIFIER (USI)
If you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you must obtain a Unique Student Identifier (USI).
USI is a reference number that creates an online record of your training and qualifications in Australia. You must have a USI to study in the AMEP.
USI is for life so keep it safe. It will give you access to your online USI account which is made up of ten numbers and letters.
It will look something like this: 3AW88YH9U5
Jobs and Skills Centres (JSCs) are one-stop shop for careers trainings and employment advice and assistance. They also help with job searching and direct links into work.
jobsandskills.wa.gov.au
USI Number USI Password:
Security Question & Answer 1Question: Answer:
Security Question & Answer 2Question: Answer:
YOU CAN GET HELP TOWARDS FINDING JOBS AT JOBS AND SKILLS CENTRES
http://jobsandskills.wa.gov.au
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WE ARRANGE FREE CHILD CARE FOR YOUR UNDER SCHOOL AGE CHILDREN
South Metropolitan TAFE AMEP offers a day-time onsite crèche service for all non-school aged children of eligible clients while they are attending their AMEP classes.Our trained crèche staff help children play, learn songs and games in English, and do craft activities. If your child needs you, the crèche staff will call you, as your classroom will be nearby.
CRÈCHE INFORMATION FOR PARENTS
• You MUST stay on the premises AT ALL TIMES while your child is in the crèche.
• The crèche staff will locate you if your child becomes upset, unwell or needs to be fed. You must return to the crèche to attend to your child if requested to do so by crèche staff. You must also directly supervise your child before and after crèche attendance times.
• You are the only person who will be allowed to drop off and collect your child from the crèche.
• Care is provided for children from three months of age.
• School-aged children are not permitted to attend the crèche (or the class).
• You must not bring your child into the crèche if he/ she has a cold or flu symptoms, fever, diarrhoea, head-lice or any other infectious illness.
• You should bring a healthy snack such as a sandwich, chopped fruit or vegetables, a drink (water or milk) and wipes for your child.
• You must not bring any food containing traces of nuts in the ingredients into the crèche because we must protect children with allergies.
• You must ensure your baby/toddler is in a clean nappy at the crèche on arrival. During class time, you may be called back if your child needs a nappy change. You must put dirty nappies into a plastic bag and put them into the outside bin.
• You should bring a pram or stroller for your child to rest if necessary.
• You must label all items that your child brings into the crèche such as bags, wipes, prams, dummies, bottles, food containers and hats with your child’s name.
• You should bring a broad brimmed HAT for your child and apply sunscreen to your child before he/she comes to the crèche. We recommend you dress your child in long pants and tops with sleeves to protect them from the sun.
Children will do fun activities like thisFriendly creche staff at South Metropolitan TAFE
8. CRÈCHE AND CHILD CARE
12 | AMEP Student Handbook
YES
NO
These foods can be very dangerous for some children. We must protect them.
You MUST NOT bring any food containing traces of nuts in the ingredients into the crèche.
8. CRÈCHE AND CHILD CARE
HEALTHY SNACKS FOR CHILDREN IN THE CRÈCHE
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9. HOW CAN I GET THE MOST OUT OF MY AMEP?
HERE ARE SOME IDEAS TO HELP YOU STUDY EFFECTIVELY IN THE AMEP
• Make sure you attend all your classes.
• Make your appointments outside class time (e.g. doctor, Centrelink appointments).
• Join in all class activities. They have been organised to help you in your course and will give you an opportunity to practise your English.
• Keep all papers that your teachers give you in your AMEP file. Write the date on any worksheets your teachers give you and keep them in order in your file.
• Bring your AMEP file to class with you every day and use it for revision at home.
• Practise your computing skills and use the internet and language learning computer programs at your campus.
• Continue your learning at home. Try to revise the English you have learnt in class each day. You can do this by yourself, with a friend, or with a member of your family.
• Use the free AMEP elearning units which have been developed for AMEP students.
• Use other ways of learning English. You can watch TV, borrow a book from the local library, practise your English when you go shopping, talk to a neighbour, or make friends with another student who does not speak your language.
• Use the library at our campuses. The library will have many books and activities for students as well as free internet access. Some resources are for use in the library and others are for you to borrow and take home. The library has CD players and computers to help you with your language learning.
14 | AMEP Student Handbook
AMEP STAFF CAN HELP YOU WITH THE FOLLOWING:
Overseas Qualification Unit (OQU) Online ApplicationAMEP office staff can provide information on how to have your overseas qualifications assessed.
migration.wa.gov.au/contact/general-migration-support/overseas-qualifications-unit
Recognition of Prior Learning (RPL) Information RPL can provide you with an opportunity to gain a full or partial qualification (credits) without having to study subjects you already have skills in. This is done by assessing your skills and experience to see if they meet Australian industry standards.
southmetrotafe.wa.edu.au/futurestudents/rpl
Free Translating ServicesMany AMEP clients are eligible for FREE translations of important documents (like your qualifications). Talk to our office staff to find out how to do this.See also page 10 of Welcome to WA book for more information.
translating.homeaffairs.gov.au/en
10. OVERSEAS EXPERIENCE AND SKILLS
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11. AUSTRALIAN VALUES, CULTURE AND LAWS
You will use new technologies in your AMEP classes. We have iPads, interactive white boards and computers in the classrooms. We also encourage you to use your own mobile devices such as tablets, iPads, smartphones and iPhones. We offer free WiFi at our campuses.
Using mobile devices in the classroom
Using computers in the classroomUsing interactive whiteboards in the classroom
YOU WILL LEARN HOW TO USE TECHNOLOGY
YOU WILL LEARN ABOUT WORKING IN AUSTRALIA
You will learn job seeking skills and plan your employment pathway in the Pre-employment English stream.
If you have nearly finished your AMEP hours or nearly finished Certificate III in the Pre-employment stream, you might be eligible for the Settlement Language Pathways to Employment and Training (SLPET) program, which includes a work placement.
SLPET client with her employer. This client gained employment after her SLPET work experience.
16 | AMEP Student Handbook
11. AUSTRALIAN VALUES, CULTURE AND LAWS
Learning about how to enjoy the beach safely
Talking to people is an important part of practising your English. Our students really enjoy talking to our conversation volunteers about life in Australia.
You will learn in different ways such as:• completing language activities and
language games • participating in projects• interacting with guest speakers• going on excursions• participating in outside activities.
Larning English with Chinese bilingual teacher
Learning how to find different books in State Library
YOU WILL PARTICIPATE IN CONVERSATION GROUPS
YOU WILL DO DIFFERENT ACTIVITIES
Our information displays at AMEP campuses
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We run special courses such as L Plate Preparation Course during some school holiday periods.
YOU CAN DO SPECIAL COURSES
11. AUSTRALIAN VALUES, CULTURE AND LAWS
Learning about dangerous currents by visiting Cottesloe BeachLearning how to purchase a train ticket
YOU WILL DO DIFFERENT ACTIVITIES - CONTINUES
Learning about Jobs and Skills Centre which provides support for getting a job
18 | AMEP Student Handbook
YOU WILL LEARN ABOUT AGENCIES WHO HELP MIGRANTS AND REFUGEES TO SETTLE IN WA
11. AUSTRALIAN VALUES, CULTURE AND LAWS
Learning about public transport benefits at Transperth Learning about equality at work in Western Australia
EQUAL OPPORTUNITY COMMISSION WA eoc.wa.gov.au
TRANSPERTHtransperth.wa.gov.au
ART GALLERY OF WESTERN AUSTRALIAartgallery.wa.gov.au
Learning about Australian art at the Art Gallery of Western Australia
State Library staff member showing how to use State Library system
Learning about how the Police can help you in Australia
Wageline teaching about employee’s rights and minimum wages
WAGELINE WESTERN AUSTRALIATelephone: 1300 655 266
WESTERN AUSTRALIA POLICEpolice.wa.gov.au
STATE LIBRARYslwa.wa.gov.au
http://www.eoc.wa.gov.auhttp://transperth.wa.gov.au/http://www.artgallery.wa.gov.auhttp://police.wa.gov.auhttp://slwa.wa.gov.au
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12. AMEP METROPOLITAN CAMPUSES
MADDINGTON BUS & TRAIN STATION
BURSLEM DR
DENHAM WAY
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SOUTH METROPOLITAN TAFESOUTH METROPOLITAN TAFEAMEP THORNLIE CENTREAMEP THORNLIE CENTRE
THORNLIE 9267 7609
BLOCK 8, AMEP RECEPTION
BURSLEM DRIVE,
THORNLIE, WA 6108
OATS STREET BUS AND
TRAIN STATION
SOMERSET ST
WITHNELL ST
OATS ST
SHEP
PER
TON
RD
BAN
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SOUTH METROPOLITAN TAFEAMEP CARLISLE CENTRE
CARLISLE 9267 7429
E BLOCK AMEP RECEPTION*
CORNER OATS ST & BANK STREETS
CARLISLE, WA 6101
*AMEP entry from Bank or Somerset Street
Registration for AMEP classes is conducted ONLY at Carlisle and Thornlie campuses.
Other AMEP delivery centres are located at Armadale, Mandurah (Peel) and Rockingham - see maps below.
All campuses have an on-site creche.
MAPS OF ALL REGISTRATION AND DELIVERY CENTRES
mailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Thornlie%20Campusmailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Carlisle%20Campus
20 | AMEP STUDENT HANDBOOK
MAN
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KIRKPATRICK DR
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SOUTH METROPOLITAN TAFEMANDURAH AMEP CENTRE
MANDURAH (PEEL) 9267 7609
EDUCATION DRIVE
GREENFIELDS, WA 6210
MURDOCH 9267 7429
130 MURDOCH DRIVE
MURDOCH, WA 6150
MEMORIAL PARK
JULL
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JULL ST
COM
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SOU
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HIGH
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TRAINSTATION
ARMADALE SHOPPING CITY
ARMADALE CENTRAL SHOPPING CENTRE
NEE
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SOUTH METROPOLITAN TAFE AMEP ARMADALE CENTRE
ARMADALE 9497 7084
145 JULL STREET
ARMADALE, WA 6112
OTHER DELIVERY CENTRES
MURDOCHTRAIN STATION
SOUTH METROPOLITAN TAFEMURDOCH CAMPUS
MURDOCHPOLICE
FIONA STANLEYHOSPITAL
ST JOHN OF GODMURDOCH HOSPITAL
JENNALUP STREET
SOUTH STREET
ROBIN WARREN DRIVE
WIN
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BEDBROOK ROW
FIO
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WO
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RO
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MU
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KW
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BARRY MARSHALL PARADE
12. AMEP METROPOLITAN CAMPUSES
mailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Mandurah%20Campusmailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Mandurah%20Campusmailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Armadale%20Campus
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WA state emblem - the Black Swan
AMEP COMMUNITY CLASSES
Please contact us before you go to a community class.
CALL 9267 7609 OR 1800 862 [email protected]
AMEP Langford Community VenueWilliam Langford Community Centre82 Langford Avenue, Langford, WA 6147
AMEP East Fremantle Community VenueEast Fremantle Baptist Church272 Canning Highway, East Fremantle, WA 6158
EMAIL us about community classes [email protected]
VOLUNTEER TUTOR SCHEME
IF YOU WOULD LIKE INFORMATION ABOUT HOW TO VOLUNTEER WITH THE AMEP, PLEASE CONTACT VOLUNTEER TUTOR CO-ORDINATOR AT SOUTH METROPOLITAN TAFECALL 9207 4280 OR 1800 862 166EMAIL US ABOUT VOLUNTEER TUTOR
ROCKINGHAM 9267 7609
SIMPSON AVENUE,
ROCKINGHAM, WA 6168
TO ROCKINGHAMTRAIN STATION
ENNI
S AV
ENUE
DIXON ROAD
SOUTH METROPOLITAN TAFEROCKINGHAM CAMPUS
BUILDING TECHNOLOGY TRAINING FACILITY
SIMPSON AVENUE
12. AMEP METROPOLITAN CAMPUSES
mailto:amep%40smtafe.wa.edu.au?subject=mailto:htamep%40smtafe.wa.edu.au?subject=mailto:amep%40smtafe.wa.edu.au?subject=Enquiry%20-%20AMEP%20Rockingham%20Campus
22 | AMEP STUDENT HANDBOOK
MEMO
BEGINNING A NEW LIFE IN WESTERN AUSTRALIA
WELCOME TO WA
The Adult Migrant English Program is funded by the Australian Government Department of Home Affairs
2 | Welcome to WA - Beginning a new life in Western Australia
1. CONTENTS 2
2. EMERGENCY SERVICES 3
3. INFORMATION ABOUT WESTERN AUSTRALIA (WA) 6
4. SETTLEMENT SUPPORT SERVICES 7
5. EDUCATION SERVICES 11
6. EMPLOYMENT SUPPORT SERVICES 12
7. AUSTRALIAN LAW 14
8. HOUSING 16
9. TRANSPORT 17
10. TRANSPERTH TRAIN NETWORK MAP 20
11. HEALTH & WELLBEING 22
12. TAXATION AND MONEY 27
1. CONTENTS
ABOUT THIS ‘WELCOME TO WA’ BOOK
This Book gives useful information about living in WA for students studying with South Metropolitan TAFE AMEP.
The information is for all new migrants, but some services are only available to people with Centrelink Health Care Cards.
This book was revised in July 2020, but sometimes web pages, addresses and phone numbers change. Check online before you visit an agency!
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AMBULANCE COSTS ARE NOT FREE
You could pay up to $1,000 for an ambulance trip.
Ambulance Cover (insurance) can be purchased for as low as $60 a year, if you have a Concession Card.
EMERGENCY (000) POLICE FIRE AMBULANCE
When calling Triple Zero (000), remember to stay focused, stay relevant, and stay on the line. Before you call, ask yourself:
* Is someone seriously injured or in need of urgent medical help?
* Is your life or property being threatened?
* Have you just witnessed a serious accident or crime?
If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero calls are free.
‘EMERGENCY +’ APP
‘Emergency +’ is a national app developed by Australia’s emergency services helping people to call the right number at the right time, anywhere in Australia.
The app uses a mobile phone’s GPS functionality so callers can provide emergency call-takers with their location information as determined by their smart phone.
DOWNLOAD NOW!
You can simply scan the QR code above or visit the website below to download to your smartphone.
emergencyapp.triplezero.gov.au/
2. EMERGENCY SERVICES
http://emergencyapp.triplezero.gov.au/
4 | Welcome to WA - Beginning a new life in Western Australia
AMBULANCE SERVICES
FIRST RESPONDER APP
You don’t have to worry about remembersing your address if you have First Responder App. The St John First Responder App sends your GPS coordinates to the operator when you call Triple 000 for an ambulance.
DOWNLOAD NOW!
You can simply scan the QR code or visit the website below to download to your smartphone.
stjohnwa.com.au/online-resources/st-john-first-responder-app
NATURAL DISASTERS
The Department of Fire and Emergency Services (DFES) coordinates emergency services in response to a range of natural disasters. When natural disasters like cyclones, storms and floods happen, State Emergency Services (SES) will provide emergency repairs on buildings and other voluntary services to help the community recover from the impact of a disaster. Call 132 500 for SES emergency assistance.
To learn how to prepare and protect yourself from Bushfires, House Fires, Cyclones, Storms, Flood and Earthquake, go to
dfes.wa.gov.au
http://stjohnwa.com.au/online-resources/st-john-first-responder-apphttp://stjohnwa.com.au/online-resources/st-john-first-responder-apphttp://stjohnwa.com.au/online-resources/st-john-first-responder-app
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HELP IN CRISIS
These are the helplines you can contact when you are in crisis.
WA POLICE Domestic Violence Liaison Officer (24 hrs) 131 444
Health Direct SupportFamily Helpline (24 hrs) 9223 1100
Child Protection Unit, Perth’s Children’s Hospital (PCH) 6456 4300
Crisis Care (24 hrs) 9223 1111Translating 13 14 50
Kids Help Line 1800 551 800
Lifeline 13 11 14
Beyond Blue 1300 224 636
HealthDirect 1800 022 222
Women’s Domestic Violence Helpline 1800 007 339
Men’s Domestic Violence Helpline 1800 000 599
Mental Health Emergency Helpline Metro - 1300 555 788 Peel - 1800 676 822
Samaritans Crisis Line 13 52 47
Suicide Callback Service 1300 659 467
Translating & Interpreting Services (TIS) 131 450
National Security Hotline 1800 123 400
Poisons Information Centre 13 11 26
Problem Gambling Helpline 1800 858 858
1800 RESPECT National Sexual Assault & Domestic Violence Help Line 1800 737 732
Sexual Assault Resource Centre (SARC) 1800 199 888
6 | Welcome to WA - Beginning a new life in Western Australia
BEGINNING A LIFE IN AUSTRALIA BOOKLET DESCRIBES A LIFE IN AUSTRALIA AND IS PRINTED IN 39 LANGUAGES
immi.homeaffairs.gov.au/settling-in-australia/settle-in-australia/beginning-a-life-in-australia
OFFICE OF MULTICULTURAL INTERESTS (OMI) WEBSITE
The Office of Multicultural Interests (OMI) website is a good place to look for information about living in Western Australia and services like health, education and many more.
omi.wa.gov.au/ServicesInWA/Pages/ServicesDirectory.aspx
INFORMATION ABOUT THE AREA YOU LIVE IN
MyCouncil is the best place to get information about the suburb you live in is from your Local Council.
mycouncil.wa.gov.au/
MyCouncil can direct you to the local council website where you can find libraries, recreation and sport centres, swimming pools, and community centres. Council websites have useful information about things like rubbish bin collection, special services for young people or for seniors, school holiday activities, local festivals and free events.
Community centres and libraries often have low cost or free activities for adults and for children, like English conversation classes, story time for small children, craft groups, or free talks about things like recycling and waterwise gardens.
Some local councils near South Metropolitan TAFE Centres are:
• City of Armadale• City of Belmont• City of Canning• City of Cockburn• Town of East Fremantle• City of Fremantle• City of Gosnells• Town of Kwinana• City of Mandurah• City of Melville• City of Perth• City of Rockingham• City of South Perth• Town of Victoria Park
3. INFORMATION ABOUT WESTERN AUSTRALIA (WA)
http://immi.homeaffairs.gov.au/settling-in-australia/settle-in-australia/beginning-a-life-in-australiahttp://immi.homeaffairs.gov.au/settling-in-australia/settle-in-australia/beginning-a-life-in-australiahttp://immi.homeaffairs.gov.au/settling-in-australia/settle-in-australia/beginning-a-life-in-australiahttps://www.dss.gov.au/our-responsibilities/settlement-services/beginning-a-life-in-australia https://www.omi.wa.gov.au/ServicesInWA/Pages/ServicesDirectory.aspxhttps://www.omi.wa.gov.au/ServicesInWA/Pages/ServicesDirectory.aspxhttps://www.omi.wa.gov.au/ServicesInWA/Pages/ServicesDirectory.aspxhttps://www.mycouncil.wa.gov.au/
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CENTRELINK 13 62 40SERVICES AUSTRALIACentrelink provides payments to support new arrivals who may be experiencing hardship. How much you receive depends on your residence status. If you are in severe hardship you may be able to get assistance immediately, otherwise you may have to wait.You can read, listen and watch videos about Centrelink payments in your own language on the Centrelink website.
servicesaustralia.gov.au/individuals/
centrelink
Centrelink has free interpreters. You can ask for an interpreter when you call, book an appointment or visit Centrelink.
You can also speak to Centrelink in your own language by calling the Multilingual Phone Service on 13 12 02.
SAMPLES OF THE CONCESSION CARDS
MULTICULTURAL SERVICE OFFICERS (MSOs) 13 62 40SERVICES AUSTRALIAMulticultural Service Officers (MSOs) assist migrant clients with any Centrelink problems, and provide information about Centrelink services. Call and ask to speak to an MSO.
MEDICARESERVICES AUSTRALIAMedicare provides payments and services that can help you when you, or someone you care for, use health care services or buy medicine.
You need to have your bank details registered with Medicare to get your benefit. Medicare will pay your benefit directly into your account.
servicesaustralia.gov.au/individuals/medicare
Use the “bank account details collection form (MS013)” to register your bank account details with Medicare.
servicesaustralia.gov.au/individuals/forms/ms013
WELFARE RIGHTS AND 9328 1751ADVOCACY SERVICE (WA)This service provides assistance with Centrelink payments and other problems.
98 Edward Street, Perthwraswa.org.au
DEPARTMENT OF HOME AFFAIRSIMMIGRATION AND CITIZENSHIP• If your visa is about to expire or has
expired, you should go to the My visa is about to expire or has expired webpage.
immi.homeaffairs.gov.au/visas/visa-about-to-expire
• Immigration and citizenship applications can be lodged and managed online through ImmiAccount.
• If you cannot lodge your application
4. SETTLEMENT SUPPORT SERVICES
https://www.servicesaustralia.gov.au/individuals/centrelinkhttps://www.servicesaustralia.gov.au/individuals/centrelinkhttps://www.humanservices.gov.au/individuals/information-in-your-languagehttp://servicesaustralia.gov.au/individuals/medicarehttp://servicesaustralia.gov.au/individuals/medicarehttp://servicesaustralia.gov.au/individuals/forms/ms013http://servicesaustralia.gov.au/individuals/forms/ms013https://www.servicesaustralia.gov.au/individuals/forms/ms013http://wraswa.org.auhttps://immi.homeaffairs.gov.au/visas/visa-about-to-expirehttps://immi.homeaffairs.gov.au/visas/visa-about-to-expire
8 | Welcome to WA - Beginning a new life in Western Australia
online, complete the relevant paper application form and lodge it in accordance with the instructions on the form.
TelephoneYou can call Department of Home Affairs for general questions or problems with your application. The Department can explain the rules and what is generally required to obtain a visa.
Visa & Immigration Services 131 881Citizenship services 131 880
Monday to Friday 9am to 5pm AEST (Citizenship line available between 7:30am – 3:30pm WST)
Visa and Citizenship Office - PerthPerth office provides services for visa and citizenship clients who have received a letter or invitation to attend pre-booked appointments.
Ground floorWellington Central836 Wellington StreetWest Perth WA 6005
RED CROSS INTERNATIONALRESTORING FAMILY LINKS 1800 875 199Find a family member missing as a result of war, disaster or migration through family tracing. Send a message to a relative where there is no formal means of communication.
SCALES COMMUNITY LEGAL CENTRE 9550 0400Provides free immigration information, legal advice, referrals and advocacy to low income people.Suite 3, St Nicholas Community Centre14 Council Avenue, Rockingham
THE HUMANITARIAN GROUP 6148 3600Provides free immigration advice and legal services to vulnerable people.
Ground floor, 445 Hay Street, Perth thehumanitariangroup.org.au
RED CROSS HUMANITARIAN SETTLEMENT PROGRAM (HSP) 9225 8888Red Cross provides early settlement support for refugees, during the first 6-12 months after arrival.
110 Goderich Street, East Perth redcross.org.au/about/how-we-help/migration-support/humanitarian-settlement-program
SETTLEMENT ENGAGEMENT AND TRANSITION SUPPORT (SETS) SERVICEAustralian Government funds organisations to assist eligible migrants and refugees in the first five (5) years of arrival. SETS provides settlement related information, advice, advocacy and assistance to access mainstream and other relevant services.
SETS, Welcome Hub 9205 8873 or 9205 8871Herb Graham Centre, 38 Ashbury Crescent, Mirrabooka
SETS, Settle InCannington Office 9251 577728 Cecil Avenue, Cannington
Rockingham Office 9529 46363-6 Robinson Road (Entrance on Martin Road), Rockingham
mailto:tracing%40redcross.org.au?subject=http://thehumanitariangroup.org.auhttp://thehumanitariangroup.org.aumailto:welcomehub%40stirling.wa.gov.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=
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SETS, Step-by-Step 6298 98884 Brewer Place, Mirrabooka
SETS Multicultural Services Centre WA 9258 518813/64-66 Kent Street, Cannington
[email protected] ‘Inspire me’ Computer CourseMulticultural Futures 9494 3782
ASeTTS – Association for Services to Torture and Trauma Survivors 9227 2700286 Beaufort Street, Perth
asetts.org.au
ISHAR Multicultural Womens Health Centre 9345 5335 21 Sudbury Road, Mirrabooka
ishar.org.au
Ethnic Disability Advocacy Centre (EDAC) 9388 7455 or 1800 659 921 320 Rokeby Road, Subiaco
edac.org.au
Muslim Women’s Support Centre 9451 56961127 Albany Highway, Bentley
mwsc.com.au
Save the Children Australia (WA) 9267 39001074 Hay Street, West Perth
Australian Asian Association of WA 9328 7688275 Stirling Street, Perth
YOUTH SERVICES
There are community agencies that deliver programs for people under the age of 25. Their youth workers provide young people with information and help and activities in a safe environment, often at a Youth Centre or at a local Council.
Police and Community Youth Centres (PCYCs) 9227 4388Offering young people and children who may be facing stress in their lives the chance to participate in recreational and other activities. There are centres at Fremantle, Gosnells, Kensington, Rockingham and Serpentine.
wapcyc.com.au
City of Belmont Youth CentreThe Base 9479 5794The Base gives local young people somewhere to meet, eat and chat whilst having access to qualified youth workers and case workers.
275 Abernethy Road, Cloverdale ymcawa.org.au/what-we-do/youth-services/base-belmont
facebook.com/BelmontYouthServices
mailto:stepbystep%40mercycare.com.au?subject=mailto:admin%40mscwa.com.au?subject=mailto:yande.c%40multiculturalfutures.org.au%0D?subject=http://asetts.org.auhttp://ishar.org.auhttp://edac.org.auhttp://mwsc.com.aumailto:scawainfo%40savethechildren.org.au?subject=http://savethechildren.org.aumailto:gm%40aaawa.org.au?subject=http://aaawa.org.auhttp://wapcyc.com.auhttp://wapcyc.com.auhttps://www.ymcawa.org.au/what-we-do/youth-services/base-belmonthttps://www.ymcawa.org.au/what-we-do/youth-services/base-belmonthttps://www.facebook.com/BelmontYouthServices/
10 | Welcome to WA - Beginning a new life in Western Australia
FREE TRANSLATING SERVICE 1800 962 100The Free Translating Service is provided for
permanent residents and select temporary or
provisional visa holders for up to ten eligible
documents to be translated into English,
within the first two years of their visa grant
date.
For information about the Free Translating
Service, including eligibility, is available and
applications for the Free Translating Service
are made through the website.
translating.homeaffairs.gov.au/
DO YOU NEED ASSISTANCE WITH AN
INTERPRETER?
1. Call TIS National on 131 450
2. State the language interpreter that you
require
3. Ask to be connected to the Migration
Translators.
OTHER MIGRANT SERVICES
In addition to SETS, there are other organisations supporting people of refugee and migrant backgrounds. These organisations provide a range of services including Housing, Legal, Immigration, Health, Disability, Aged home care and Employment support. Some also provide English Classes and Emergency Relief.
Metropolitan Migrant Resource Centre 9345 57559/24 Chesterfield Road, Mirrabooka
mmrcwa.org.au
Multicultural Services Centre of WA 9328 269920 View Street, North Perth
mscwa.com.au
Multicultural Futures
Cockburn Office 9494 3781Health and Community Facility 11 Wentworth Parade, SuccessFremantle Office 9336 8282241-243 High Street, Fremantle
multiculturalfutures.org.au
Communicare
Cannington Office 9251 577728 Cecil Avenue, Cannington
Rockingham Office 9529 46363-6 Robinson Road(Entrance on Martin Road), Rockingham
http://translating.homeaffairs.gov.au/http://mmrcwa.org.auhttp://mscwa.com.auhttp://multiculturalfutures.org.au/mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=mailto:info%40settleinprogram.org.au?subject=http://communicare.org.au
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ADULT MIGRANT ENGLISH PROGRAM (AMEP)
The Adult Migrant English Program (AMEP) is funded by the Australian Government. AMEP provides up to 510 hours of English language tuition to eligible migrant and humanitarian entrants to help them learn foundation English and settlement skills to enable them to participate socially and economically in Australian society.
South Metropolitan TAFE offers AMEP classes at Armadale, Carlisle, Mandurah (Peel), Rockingham and Thornlie TAFE campuses . You will find campus locations on page 19 on AMEP Student Handbook.
All classes have an onsite crèche.
COMMUNITY CLASSES
South Metropolitan TAFE AMEP also has community classes in suburban centres. Community Classes also have an onsite crèche.
East Fremantle 9267 7609Langford 9267 7609
VOLUNTEER TUTOR SCHEME (VTS) AND DISTANCE LEARNING (DL)
You can also learn English at home through options like Volunteer Tutor Scheme (VTS) and Distance Learning (DL). We will discuss all options with you to help you choose the best for your circumstances.
DO YOU KNOW ANYONE NEW TO AUSTRALIA?
We can check eligibility for AMEP easily for your friends and relatives over the phone or by email.
Please check their passport, ImmiCard or Visa letter and let us know:
• their full name• Date of birth
AMEP 9267 7609 1800 862 166
[email protected]/courses/study-types/amep
5. EDUCATION SERVICES
mailto:amep%40smtafe.wa.edu.au%20?subject=https://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amep
12 | Welcome to WA - Beginning a new life in Western Australia
JOBACTIVEjobactive is the Australian Government’s way to help eligible individuals find a job. Your first step in contacting a jobactive provider is through your Centrelink office.
You can also use the jobactive website to search for work.
jobactive.gov.au
JOBS AND SKILLS CENTRES (JSCs) 13 64 64
Jobs and Skills Centres (JSCs) are one-stop shop for careers trainings and employment advice and assistance. They also help with job searching and direct links into work.
jobsandskills.wa.gov.au
Mandurah (Peel) JSC 9586 7411South Metropolitan TAFE Mandurah Campus Building C, 2 Education Drive, Greenfields
Rockingham JSC 9599 8655South Metropolitan TAFERockingham CampusBuilding G, Simpson Avenue, Rockingham
Thornlie JSC 9267 7600South Metropolitan TAFEThornlie Campus Building 1, Burslem Drive, Thornlie
MercyCare JSC 6298 9888MercyCare JSC is a specialist service for jobseekers from multicultural backgrounds.Unit1/ 6 Cecil Avenue, Cannington
OVERSEAS QUALIFICATIONS UNIT (OQU)
Assessment of Overseas Qualifications is available only online.
migration.wa.gov.au/services/overseas-qualification-unit/oqu-application
WAGELINE WESTERN AUSTRALIA 1300 655 266
Wageline is a free WA government information service about:• rates of pay• conditions of employment• workplace awards and agreements.
WORKSAFE 1300 307 877OCCUPATIONAL SAFETY AND HEALTH (OSH)
WorkSafe works with employers, employees and employee representatives to set up and maintain a system of work so that employees are not exposed to hazards.
commerce.wa.gov.au/worksafe/safety-and-health-topics
6. EMPLOYMENT SUPPORT SERVICES
http://jobactive.gov.auhttp://jobsandskills.wa.gov.aumailto:peeljsc%40smtafe.wa.edu.au?subject=mailto:rockinghamjsc%40smtafe.wa.edu.au?subject=mailto:thornliejsc%40smtafe.wa.edu.au?subject=mailto:info%40mercycare.com.au?subject=https://migration.wa.gov.au/services/overseas-qualification-unit/oqu-applicationhttps://migration.wa.gov.au/services/overseas-qualification-unit/oqu-applicationhttps://migration.wa.gov.au/services/overseas-qualification-unit/oqu-applicationmailto:wageline%40dmirs.wa.gov.au?subject=https://www.commerce.wa.gov.au/worksafe/safety-and-health-topicshttps://www.commerce.wa.gov.au/worksafe/safety-and-health-topics
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POLICE CHECKS FOR EMPLOYMENT
You might be asked for a Police Check before you start work or go on work experience.
This could be the National Police Certificate (also called National Police Check) and/or Working With Children Check (WWCC).
National Police Check is an online application.
nationalcrimecheck.com.au
Working With Children Check forms are available at your local post office (Australia Post).
http://nationalcrimecheck.com.au
14 | Welcome to WA - Beginning a new life in Western Australia
POLICE IN WESTERN AUSTRALIA
In an EMERGENCY call 000 and ask for‘Police’.
In non-emergency, but when police attendance is required, call 131 444.
To report a crime, call Crime Stoppers 1800 333 000.
Everyone in Australia is expected to obey all Australian laws.
Violence towards another person is illegal in Australia and is regarded as a serious crime. A person who commits violent crimes can go to jail, whether they are a man or a woman.
The police aim to protect life and property, prevent and detect crime and preserve peace. The police may intervene in family issues where there is a domestic dispute or concern about physical, sexual or psychological abuse.
Police are not connected to the military forces. They do not play a part in politics.
FAMILY AND DOMESTIC VIOLENCE
The law in Australia does not allow physical violence in public places or in the home. For assistance and protection in cases of physical danger, contact:
Multicultural Women’s Advocacy and Support Service (MWAS) 9328 1200MWAS is a free service for women from migrant and refugee background, with or without children. Interpreters and
bilingual workers are used and staff members are female.
MWAS can provide assistance with safety planning, applying for a restraining order, obtaining support and advice from legal services, referrals to other agencies (including counselling services & child protection).
To make an appointment at a service near you:Fremantle Gosnells NorthbridgeMirrabooka
Sexual Assault Resource Centre (SARC) 1800 199 888This is a free service which provides a 24 hour emergency line.
Crisis Care 13 14 50 or 9223 1111Crisis Care is a free 24 hour telephone information and counselling service for people in crisis. Interpreter and/or Police assistance is available.
Women’s Domestic Violence Helpline 1800 007 339 (24 hour service) Statewide support and counselling for women experiencing family and domestic violence.
Men’s Domestic Violence Helpline 1800 000 599 (24 hour service)
Child Protection Unit (CPU) at Perth Children’s Hospital (PCH) 6456 4300The PCH Child Protection Unit (CPU) is a specialised, hospital-based service for children and their families when there is a concern that a child has, or may have, suffered from child abuse.
7. AUSTRALIAN LAW
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COMMUNITY LEGAL CENTRES
Community Legal centres provide a range of low cost general and legal advice.This could include: Family Law, Civil Law, Criminal Law, Welfare Rights, Tenant Advocacy, Disability Advocacy and Financial Counselling. Some legal centres offer evening services.
Fremantle Community Legal Centre 9432 9790Level 1, Suite 31 (Fremantle Malls),35 William Street, Fremantle
Gosnells Community Legal Centre 9398 1455 Unit 1/2232 Albany Highway,GosnellsBy appointment only
Peel Community Legal Services 9581 4511Suite 6, 2 Sutton Street, Mandurah, By appointment only
Sussex Street Community Law Services Inc. 6253 950029 Sussex Street, East Victoria Park
sscls.asn.au
Welfare Rights and Advocacy Service (WA) 9328 175198 Edward Street, Perth
Employment Law Centre of WA 1300 130 956 or 92270111The Employment Law Centre of WA (Inc) provides free, confidential legal advice on employment matters to vulnerable Western Australian employees.
elcwa.org.au
SCALES Community Legal Centre 9550 0400 Suite 3, St Nicholas Community Centre14 Council Ave, Rockingham
Consumer Credit Legal Service (WA) Inc 9221 7066 Specialises in credit, banking and finance services.Level 1, 231 Adelaide Terrace, Perth
Legal Aid 1300 650 57932 St George’s Terrace, Perth
legalaid.wa.gov.au
Citizens Advice Bureau Legal Service 9221 5711 Level 1, 25 Barrack Street, Perth
mailto:fclc%40fremantle.wa.gov.au?subject=mailto:admin%40gosclc.com.au?subject=mailto:admin%40gosclc.com.au?subject=mailto:hello%40peelcls.com.au?subject=http://sscls.asn.aumailto:welfare%40wraswa.org.au?subject=http://elcwa.org.aumailto:scales%40murdoch.edu.au?subject=mailto:cclswa%40cclswa.org.au?subject=mailto:cclswa%40cclswa.org.au?subject=http://legalaid.wa.gov.aumailto:queries%40cabwa.com.au?subject=https://cabwa.com.au/https://cabwa.com.au/
16 | AMEP Student Handbook
8. HOUSINGRENTING A HOME IN WESTERN AUSTRALIA
On this website you will find a Tenants' Guide which explains how to rent a home in Western Australia.
commerce.wa.gov.au/publications/tenant-guide-renting-home-wa
iRentWA App Consumer Laws protect you when you rent a home in WA. Use Tenancy Guide to understand your rights and responsibilities as a tenant.
iRentWA app gives you access to important information about renting a home in WA from beginning to the end of tenancy including where to get help when things go wrong.
DOWNLOAD NOW!
You can simply scan the QR code or visit the website below to download to your smartphone.
commerce.wa.gov.au/consumer-protection/irentwa
Public Housing 1800 093 325WA Housing Authority provides rental accommodation to eligible households.99 Plain Street, East Perth
TENANCYWA 9221 0088
TenancyWA helps people who rent their home to resolve their tenancy problems.They use interpreters to provide telephone advice in languages other than English.Please phone the Translating and Interpreting Service (TIS) on 131 450, then ask to speak to TenancyWA.
MULTICULTURAL HOUSING SERVICES
These services provide help for migrants and refugees at risk of homelessness.
Multicultural FuturesAccommodation Officer 9336 8282241-243 High Street, Fremantle, WA 6160
multiculturalfutures.org.au/
Multicultural Services Centre of WA Inc.Accommodation Officer 9328 269920 View Street, North Perth, WA 6006
EMERGENCY ACCOMMODATION 9223 1111The Crisis Care Unit may be able to support you to access short-term crisis accommodation, if you are facing eviction.
EXTRA HOUSING CONTACTS AND SERVICES
You will find properties to rent in Perth on the Real Estate Institute of WA (REIWA) website.
reiwa.com.au
Also contact SETS Workers who may be able to help with accommodation (see page 8)
https://www.commerce.wa.gov.au/publications/tenant-guide-renting-home-wahttps://www.commerce.wa.gov.au/publications/tenant-guide-renting-home-wahttp://commerce.wa.gov.au/consumer-protection/irentwa http://commerce.wa.gov.au/consumer-protection/irentwa mailto:generalenquiries%40housing.wa.gov.au?subject=mailto:admin%40tenancywa.org.au?subject=http://multiculturalfutures.org.au/mailto:admin%40mscwa.com.au?subject=mailto:admin%40mscwa.com.au?subject=mailto:admin%40mscwa.com.au?subject=http://reiwa.com.au
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DEPARTMENT OF TRANSPORT (DOT)
In Australia, you must have a licence to drive. DOT website provides lots of information about WA driving, including how to:
• transfer your overseas licence• learn to drive• keep your children safe• keep your car safe
transport.wa.gov.au/licensing
PUBLIC TRANSPORT
Transperth provides public transport in WA. Perth has three kinds of public transport: bus, train and ferry.
You will need to buy a ticket or a SmartRider and plan your public transport travel by using Journey Planner website.
JourneyPlanner
On this website, you will find a
Journey Planner which helps you plan ahead for smooth journey.
transperth.wa.gov.au/Journey-Planner
SmartRiderSmartRider is a reusable smart card, which allows easy travel on Transperth services such as buses, trains and ferries. SmartRider will also give you a discounted rate for your rides.
Transperth provides public transport services for the Perth metropolitan area.
transperth.wa.gov.au
If you travel without a ticket or fail to ‘tag on’, you may receive a big fine. If you do not pay your fine, your Driver’s licence can be suspended.
Travel on RED, BLUE, YELLOW and GREEN CAT buses through Perth City centre is free.
9. TRANSPORT
http://transport.wa.gov.au/licensinghttp://transperth.wa.gov.au/Journey-Plannerhttp://transperth.wa.gov.au
18 | Welcome to WA - Beginning a new life in Western Australia
PLANNING TO BUY A CAR?
If you are buying a car privately, you should conduct a search of the national online register to make sure there is no money owing on the car. The Personal Properties Securities Register (PPSR) is a national online register that provides information to help protect people when buying personal property such as cars.
ppsr.com.au
CAR INSURANCE
It is highly recommended that drivers buy car insurance when buying a vehicle (i.e. car, motorcycle). Insurance will provide additional support if you cause accidental damage to your and/or someone else’s vehicle.
To get the best insurance cover, contact at least three insurance providers as cost of insurance will vary.
CHILDREN IN THE CAR
Australian law requires that everyone must use a seatbelt and a correct Child Car Seat for their age and size.
Kidsafe WA promotes safety and prevention of childhood injuries and accidents in WA. You can also rent or buy Child Car Restraints Equipment from Kidsafe and obtain other information
about keeping your child safe.
KIDSAFE WA 6244 4880Kidsafe WA promotes safety and prevention of childhood injuries and accidents in WA. You can also rent or buy
Child Car Restraints Equipment from Kidsafe and obtain other information about keeping your child safe.
140 Railway Parade, West [email protected]
http://ppsr.com.aumailto:kidsafe%40kidsafewa.com.au?subject=
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20 | Welcome to WA - Beginning a new life in Western Australia
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10. TRANSPERTH TRAIN NETWORK MAP
22 | Welcome to WA - Beginning a new life in Western Australia
MEDICAL EMERGENCIES
If your injury or illness is critical or life threatening, call triple zero (000) and ask for ‘Ambulance.’
Emergency treatment is free and is available 24 hours a day at the Emergency departments of public hospitals.
Some medical centres and some private hospitals may also offer emergency treatment which may not be free.
When you go to hospital, bring all your medication and cards including Medicare, private health insurance membership, Health Care or Pension Concession cards.
If the situation is not an emergency, contact your family doctor.
MEDICARE 132 011SERVICES AUSTRALIA
Medicare is one of the services delivered by the Australian Government. Medicare and related programs are providng Australians with access to some health services at low or no cost.
You need to have your bank details registered with Medicare to get your benefit. Medicare will pay your benefit directly into your account.
servicesaustralia.gov.au/individuals/
medicare
HEALTHDIRECT 1800 022 222
If your health concern is not urgent but you wish to speak to a registered nurse, call healthdirect helpline for advice. The service is free and operates 24 hours and can direct you to local health services.
You can also use an online symptom checker to find out if you need to seek medical help. Symptom checker will issue you reference number and you can contact Health Direct to talk to the nurse.
healthdirect.gov.au/
COMMUNITY HEALTH CENTRES
Community health centres provide health services for people of all ages, at low cost. Not all centres provide the same services. The services may include nursing, health education and promotion, physiotherapy, dental care, medical care, counselling and social welfare. Google ‘Community Health Centre’ to find the one nearest to you.
INTERPRETERS (TIS) 131 450
If your doctor does not speak your language, he or she can get an interpreter for you by contacting Doctor’s Priority Line at the Telephone Interpreter Service.
IMMUNISATION
Immunisation protects children and adults against harmful infections and diseases.
Your child must meet immunisation requirements if you get Family Tax Benefit (FTB) Part A or Child Care fee assistance (No Job No Pay).
You must make sure your child is up to date with their vaccinations to meet the requirements. Otherwise your subsidy will stop. Your vaccination provider will update your child’s Australian Immunisation
11. HEALTH & WELLBEING
http://servicesaustralia.gov.au/individuals/medicarehttp://servicesaustralia.gov.au/individuals/medicarehttp://healthdirect.gov.au/http://healthdirect.gov.au
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Register (AIR).
Immunisation is not compulsory but is recommended for all children and some adults.Some states and territories also require a record of a child’s immunisations before the child attends childcare or starts school.
Most vaccinations are given by your family doctor or community health centre but some are given in schools. Contact your family doctor or community health centre to find out more.
WOMEN’S HEALTH CENTRES
Women’s Health Centres are community health organisations dedicated to providing women-centred care. You can ask for available female doctors if you wish.
ISHAR Multicultural Women’s Health Centre 9345 533521 Sudbury Place, Mirrabooka
ishar.org.au
South Metro Multicultural Health Clinic 6253 210039 Belvidere Street, Belmont
Fremantle Women’s Health Care Centre 9431 0500114 South Street, Fremantle
fwhc.org.au
Gosnells Women’s Health Service 9490 2258Suite 7, Level 1, 2232 Albany Highway, Gosnells
Women’s Health and Family Services 6330 5400227 Newcastle Street, Northbridge
South Coastal Women’s Health Service 9550 09004 Civic Boulevard, Rockingham
OTHER SPECIALIST HEALTH SERVICES
Association for Services to Torture and Trauma Survivors (ASeTTS) 9227 2700
ASeTTS provides services to people who have experienced torture or trauma.It has trained professionals who speak a number of different languages. An interpreter can be organised for the languages not covered by staff.
286 Beaufort Street, Perthasetts.org.au
Youth Futures WA 9300 2677
For youth aged 12 to 21 years of age who may be at risk of homelessness, and need support to overcome problems/barriers to assist them to access education, training and employment.
youthfutureswa.com.au
HepatitisWA Helpline 9328 8538
Offers care and support for people affected by hepatitis, including treatment options, managing treatment and referrals.
134 Aberdeen Street, [email protected]
Diabetes WA Helpline 1300 001 880Level 3, 322 Hay Street, SubiacoDiabetes WA helpline provides consumers, cares, support workers and health professionals with access to the latest
http://ishar.org.auhttp://fwhc.org.aumailto:info%40gwhs.com.au?subject=http://gwhs.com.aumailto:info%40whfs.org.au?subject=http://whfs.org.aumailto:admin%40southcoastal.org.au?subject=http://southcoastal.org.auhttp://asetts.org.auhttp://youthfutureswa.com.aumailto:info%40hepatitiswa.com.au?subject=
24 | Welcome to WA - Beginning a new life in Western Australia
diabetes management advice. Diabetes Telehealth provides free clinical diabetes education and support for patients.
Alcohol & Drug Support Line 9442 5000
Confidential telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use.
South East Metro Community Drug Service (CDS) 9267 2400 (Thornlie) 9399 5344 (Armadale)
WA AIDS Council 9482 0000664 Murray Street, West Perth
waaids.com
Relationships Australia 1300 364 277A community based organisation which offers counselling, family mediation and a range of family support and education programs. Branches are in Gosnells, Fremantle, Rockingham and Mandurah. To contact a branch near you, call
relationships.org.au
Parenting – Healthy WA 9223 1100The Department of Health website offers information, support and referral service to parents, carers, grandparents and families with children up to 18 years of age. This service is free and no referral is needed.
healthywa.wa.gov.au/Healthy-living/Parenting
Ngala 9368 9368Ngala is WA state wide provider of early parenting and early childhood services.
Parent and Family Drug Information Service (PDIS) 9442 505024 hour, 7 days a week, confidential telephone service for parents in WA.
MENTAL HEALTH
Mental Health is a state of wellbeing allowing people to cope with normal stresses of life.When someone in your family is affected by a mental health challenge, the whole family is affected!If you need urgent assistance, contact the psychiatric team at your nearest hospital or the helplines below:
Association for Services to Torture and Trauma Survivors (ASeTTS) 9227 2700ASeTTS provides services to people who have experienced torture or trauma.It has trained professionals who speak a number of different languages.
286 Beaufort Street, Perthasetts.org.au
Mental Health Access Services (MHAS) 9336 8282Health Clinic and psychology services for migrants and refugees.243 High Street, Fremantle
Lifeline Crisis Support and Suicide Prevention 13 11 1424 hours, 7 days a week
Beyond Blue 1300 224 63624 hours, 7 days a weekHelp is available for people for whom English is not their first language. Free translating support is available.
Mental Health Emergency Response Line 1300 555 788 24 hours, 7 days a weekKids Helpline 1800 551 800(Metro) 1800 676 822 (Peel)24 hours, 7 days a week
kidshelp.com.au
mailto:community%40diabeteswa.com.au?subject=http://waaids.comhttp://waaids.comhttp://www.relationships.org.au/http://relationshipswa.com.auhttps://healthywa.wa.gov.au/Healthy-living/Parentinghttps://healthywa.wa.gov.au/Healthy-living/Parentinghttps://healthywa.wa.gov.au/Healthy-living/Parentingmailto:ngala%40ngala.com.au?subject=http://asetts.org.aumailto:reception%40fmarc.com.au?subject=http://kidshelp.com.au
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MensLine Australia 1300 789 97824 hours, 7 days a week
Bentley Health Service 9416 3666Bentley HospitalMills Street, Bentley
YOUNG PEOPLE’S MENTAL HEALTH SERVICES
Child & Adolescent Mental Health Service (CAMHS) (urgent mental health issues) 1800 048 636Provides mental health programs to children and young people up to the age of 17.
Headspace Headspace centres act as a one-stop-shop for young people, aged 12 to 25, who need help with mental health, physical health (including sexual health), alcohol and other drugs or work and study support.
headspace.org.au/headspace-centres/
Youth beyondblue 1300 22 4636Provides information and resources relating to mental health problems such as depression and anxiety.
youthbeyondblue.com/
Suicide Call Back Service 1300 659 467Free counselling for suicide prevention and mental health via telephone, online and video, 24/7.
suicidecallbackservice.org.au/
ReachOutIt is a web based service that provides young people under 25, their families and carers, with the information, tools, skills and connections they need to make positive decisions about their mental health and wellbeing.
au.reachout.com/
Child and Adolescent Mental Health Service (CAMHS)
Provides specialist community based outpatient mental health services for young people up to the age of 17. This includes services in the community and in a hospital setting.
CAMHS are available at Metropolitan locations.
Armadale 9391 2455Bentley 9416 6200Fremantle 9435 9700Peel 6559 5100Rockingham/Kwinana 9528 0555
cahs.health.wa.gov.au/
DENTAL CARE
Dental care in Australia is not free. Private dentists are the main providers of dental care. You may wish to obtain private health insurance to help cover the costs charged by dentists.
People with Concession Cards (samples are on page 7) are entitled to free dental treatment but could wait up to two years.
Emergency dental treatment 9325 3452 (Morley)
Government Dental Clinics provide subsidised general and emergency dental care.
Armadale Dental Clinic 9399 9066First Floor Medical Centre, Armadale Hospital,3056 Albany Highway, Armadale WA 6112
Mt Henry Clinic 9313 055243 Mt Henry Road, Salter Point, WA 6152
Fremantle Dental Clinic 9335 6722
https://headspace.org.au/headspace-centres/https://www.youthbeyondblue.comhttps://www.suicidecallbackservice.org.auhttp://au.reachout.com/http://cahs.health.wa.gov.au/
26 | Welcome to WA - Beginning a new life in Western Australia
Cnr Parry and Holdsworth StreetsFremantle, WA 6160
Perth Dental Hospital (RPH) 9224 2244196 Goderich Street, Perth, WA 6000
Rockingham Clinic 9592 7222Rockingham Kwinana District Hospital37 Elanora Drive, Cooloongup, WA 6168
Cockburn Dental Clinic 9494 29771 Coleville Crescent, Spearwood, WA 6163
You can also book the appointment online in your suburb or call the doctor to check costs by using Health Engine:
healthengine.com.au
WATER AND SUN SAFETY
You will find helpful information and advice on water safety in places such as beaches, rivers and swimming pools on their website.
Surf Life Saving Western Australia
mybeach.com.au/safety-rescue-services/beach-safety/
HOW TO KEEP HEALTHY
Act-Belong-Commit is a health campaign that promotes wellbeing and good health through a wide variety of activities, most of which are free. This website contains a lot of good ideas, most of which are free, to keep yourself and your family healthy and happy.
actbelongcommit.org.au
Act: Do something like taking a walk or dancing
Belong: Do something with friends and family, like going on a picnic or community concert
Commit: Do something like volunteering or helping a neighbour
http://healthengine.com.auhttps://www.mybeach.com.au/safety-rescue-services/beach-safety/https://www.mybeach.com.au/safety-rescue-services/beach-safety/http://actbelongcommit.org.au
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MANAGING MONEY
In Australia, there are many banking, insurance, superannuation and other financial services. Understanding how financial services work is important to help you manage and improve your personal finances.
Tax File Number (TFN)
Your Tax File Number (TFN) is your personal reference number in the tax and superannuation (super) systems.Your TFN is an important part of your tax and super records as well as your identity, so keep it secure.Your TFN is yours for life. You keep the same TFN even if you change your name, change jobs, move interstate or go overseas.You don’t have to have a TFN, but without one you pay more tax. You also won’t be able to apply for government benefits, lodge your tax return electronically or get an Australian business number (ABN).If you’re an Australian resident, you can apply for a Tax File Number (TFN) in various ways, depending on your circumstances.
You may apply for a TFN:• at Australia Post• at a Department of Human Services
(Centrelink) centre• by post
TAX HelpTax Help is a network of ATO-trained and accredited community volunteers who provide a free and confidential service to help people complete their tax returns online using myTax.If your Tax is simple and you earn less
than $60,000, you are eligible for this free service. To find out more or locations of Tax Help, contact ATO on 13 28 61
MoneySmart
MoneySmart is an Australian Government website with useful information about managing and investing money, including household budgets, banking, insurance and debt.
moneysmart.gov.au
Financial Counsellors 1800 007 007
Financial Counsellors offer a free service about possible ways of dealing with financial problems.
financialcounsellors.org
Financial Information Services (FIS)Department of Human Services 13 23 00
The Financial Information Service (FIS) is a free education and information service available to everyone in the community.Call and ask for Financial Information Service.
Community Credit Legal Service WA 9221 7066 If you have financial problems with your bank, mortgage or credit card, you can get free legal advice.
12. TAXATION AND MONEY
https://auspost.com.au/id-and-document-services/apply-for-a-tax-file-numberhttp://moneysmart.gov.auhttp://financialcounsellors.orgmailto:cclswa%40cclswa.org.au?subject=
28 | Welcome to WA - Beginning a new life in Western Australia
CENTRELINK CENTREPAY
You can arrange through Centrelink to have automatic fortnightly payments made to your housing, electricity, phone, gas and water accounts.
EMERGENCY RELIEF
If you find yourself without basic things for yourself or your family, you might qualify for help from one of the following agencies.
WAConnectUsers can search for food relief, financial counsellors, and emergency accommodation, among other services, and get a list of services that can provide assistance in the location that is convenient. WAConnect is a free directory for service providers, and people looking for assistance.
waconnect.org.au
Anglicare 1300 11 44 [email protected]
St Vincent De Paul 1300 794 [email protected]
Salvation Army 9260 9599
ADRA Australia - Gosnells 9398 7222
Seventh Day Adventist Church
LOW COST FOOD
The following organisations can provide low cost food. You will need to show a Health Care Card, Pension or Student Card to buy the food.
Second Harvest 9414 7590Second Harvest has many low cost food centres. Call or email to find the centre near you.
secondharvest.com.au
Portcare Food Centre9337 8541
portcare.com.au
SECOND HAND FURNITURE AND CLOTHING
These shops offer affordable clothing for the whole family, stocking a huge range of new and recycled men’s, women’s and children’s clothing, as well as home wares and bric-a-brac.
Red Cross Shops 1800 733 276
St Vincent De Paul Shops 1300 794 054 (Vinnies Centres)
Save the Children 1800 760 011
Salvation Army Red Shield Family Stores (Salvos Stores) 13 72 58
Anglicare 1300 11 44 46
Good Samaritan Industries 9463 0577(Good Sammy Stores)
Royal Society for Prevention of Cruelty to Animals (RSPCA) 1300 278 3589
http://erconnect.org.aumailto:info%40anglicarewa.org.au?subject=mailto:info%40svdpwa.org.au?subject=http://secondharvest.com.auhttp://portcare.com.au
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MEMO
AMEP CENTRE LOCATIONS
Visit one of our AMEP Centres or call
9267 7609 or 1800 862 166
We have many AMEP locations in the South Metropolitan area. Just ask us about the one closest to you.
ArmadaleSouth Metropolitan
TAFE145 Jull Street,
Armadale, WA 61129497 7084
CarlisleSouth Metropolitan
TAFECorner Oats & Bank
Streets,Carlisle, WA 6101
9267 7429
MurdochSouth Metropolitan
TAFE130 Murdoch Drive, Murdoch, WA 6150
9267 7429
PeelSouth Metropolitan
TAFEEducation Drive,Greenfields, WA
62109267 7609
RockinghamSouth Metropolitan
TAFESimpson Avenue,Rockingham, WA
61689267 7609
ThornlieSouth Metropolitan
TAFEBurslem Drive,
Thornlie, WA 61089267 7609
southmetrotafe.wa.edu.au [email protected]
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0SOUTH METROPOLITAN TAFE RTO PROVIDER NUMBER: 52787. CRICOS PROVIDER CODE: 00020G. HIGHER EDUCATION PROVIDER: PRV14272
INFORMATION IN THIS PUBLICATION CORRECT AT TIME OF PRINT, JUNE 2020.
Download this guide book
https://www.southmetrotafe.wa.edu.au/mailto:amep%40smtafe.wa.edu.au?subject=https://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amephttps://www.southmetrotafe.wa.edu.au/courses/study-types/amep
