American Express Integration Technology Strategy...

Proposal For An Integration Technology Strategy

Business and Systems Aligned. Business Empowered.TM

© 2004 BearingPoint, Inc. Page 1

ContentandDiscussionTopics

Understanding Your Needs

Phase 0 - Integration Deliverables and Strategy

Phase 0 – Next Steps to Engage

Key Considerations - Critical Success Factors

Proposed Project Team

Estimated Professional Fees

Appendix

Solution Methodology

About BearingPoint

Integration Strategy Proposal


Our Understanding

Strategic Goals:

Define a Technology/Middleware integration Strategy and roadmap Develop recommendations for enhancing Amex’s Technology

Competency Center (TCC) organization and process to efficiently and cost-effectively implement and maintain the integration infrastructure

Define a financial model that can enable the usage of the integration infrastructure as a financially viable solution


Our UnderstandingMeet the following objectives:

Draft a plan that clearly demonstrates how to leverage a Service Oriented Architecture (SOA) based Technology vision to successfully implement future integration initiatives

Recommend an application integration solution that can provide a comprehensive and cost-effective middleware capability supporting end-to-end needs of all distributed and mainframe platforms

Recommend a standard-based web services provisioning, delivery and management solution to implement

Develop an “Appropriate Technology” approach which is simple and robust that meets Amex’s comprehensive integration requirements and reduces ongoing cost of application integration, maintenance and management

Provide recommendations for a enterprise application integration reference architecture that can enhance quality, reliability and robustness of the IT architecture and enable American Express to react quickly to demands of its customers.

Assess enterprise workflow requirements and recommend a workflow approach Provide processes and methodology to leverage standards-based and platform

independent integration technologies that are also platform independent Recommend enhancements to the existing Technology Competency Center (TCC)

organization and process that can help in building and developing the skills required to build, maintain and manage an efficient integration infrastructure









Appendix


About BearingPoint



Phase Zero – Integration Strategy

Integration Broker Impl

Nine Weeks

Phase 0 - Strategy

TCC, Governance Model and

Financial Model

Integration Technology

Strategy

Application Portfolio Review

Workshops

We have proposed three high level activities (work tasks) for this phase:

In the pages that follow we have provided additional detail on the high level approach depicted above. Please note that the duration provided are for a typical engagement and numerous factors influence the actual length of a project of this type.


Key Phase Zero Deliverables Integration Strategy Document containing …

Review of Current Application, System Architecture and Integration Technology Integration Technology Requirements

— Data Transport Requirements including content and subject-based routing— Data Transformation Requirements including XML Transformations— Data Management Requirements— Message routing based on rules, content and context— Service Container Requirements for SOA— Third-party application Integration Requirements— Application (Mainframe and Distributed) Connectivity Requirements— security requirements such as authentication, authorization and Role-based Security including

the ability to integrate with external security tools— Scalability, Reliability, Stability, High-availability, transactional support, Quality of Service

(QoS), maintenance and support Requirements Workflow Requirements Assessment Enabling Technologies Assessment and Recommendations

— Service Oriented Architecture (SOA) and Abstract Business Services— Enterprise Service Bus— Web Services Provisioning, Delivery and Management

Integration Roadmap Integration Tools Market Quick Scan

Integration Products Evaluation Matrix Recommendations for leading Integration Product Suits Recommendations for a Proof of Concept (PoC) for integration product suite selection


Key Phase Zero - Deliverables contd..

Technology Competency (TCC) Recommendations Recommendations for enhancement for the existing Amex Governance Model Organizational assessment for Integration projects Skills and training requirements for effective implementation of Integration

solutions Gap Analysis between Amex’s existing Technology Competency Center (TCC)

and BearingPoint’s recommended Integration Competency Center (ICC) Organization and governance model

Recommendations for changes, if any, in TCC to enable it to effectively enable integration initiatives.

Financial Model for Integration Infrastructure Recommend a model to establish a self-sustaining integration infrastructure

investment. Recommend a utility based cost structure for the infrastructure Define a high-level order of magnitude cost estimates.


Week One Through Week Three Details


Week Four Through Week Nine Details


Beyond Phase Zero …. Phase I (Next Phase) Activities

Integration Tool Selection Define Proof Of Concept (PoC) requirements Design and Implement PoC using selected Integration suite Define Implementation Plan for key integration Opportunities Establish key metrics for Application Integration

. . . . . . . . . . . . .









Appendix


About BearingPoint




Next Steps

Align on Proposal Deliverables and and Activities Finalize Statement Of Work supporting engagement Assign BearingPoint and Amex Resources Initiate Kick – Off Meeting

. . . . . . . . . . . . .









Appendix


About BearingPoint



Senior business executive involvement in defining business imperatives

Senior IT executive involvement to understand the imperatives for the Integration Strategy and in evaluating their capabilities from an enterprise perspective

Leveraging existing executive strategy assumptions

Understanding the complexity and scale of the Technology environment

Balancing needs, goals, and risks of both the enterprise and business units

Project leadership’s ability to involve leadership throughout the initiative to clarify assumptions, decisions, ownership and accountability

Availability / accessibility of information to support analysis

Ability to balance adherence to Downstream IT directions and standards and local and field-office affordability

Understanding ownership and partnership around IT assets and initiatives










Appendix


About BearingPoint



Proposed Team Organization






Key Criteria - Critical Success Factors



Appendix


About BearingPoint




The professional fee is an estimate only and does not include expenses, which areestimated at 15% of the profession fees. BearingPoint will provide actual fee schedulein a Statement of Work (SOW).

Duration – 9 Weeks Resources

BearingPoint Sponsors Project Manager/Lead Architect Functional Resource - Integration Competency Center (ICC) Resource,

Business Process and Functional Experience Technology Resource – Integration Architect IT Cost Analysis/Financial Modeling Resource

Estimated Fees - $335,000 excluding expenses Estimated Expenses – 15% of fees





Phase 0 – Next Steps

Critical Success Factors



Appendix


About BearingPoint



BearingPoint’s Methodology: ProvenCourseTM

ProvenCourse is a framework that facilitates the integration of BearingPoint’s extensive consulting experience that is deeply rooted in solution implementations, methodologies and delivery tools. ProvenCourse provides the framework that enables us to deliver services to our clients consistently across our global foot print, providing value for our clients.The ProvenCourse delivery framework provides:

A single delivery framework to address your specific needslocally and around the world

A single framework to enable integration of our solutions A set of repeatable delivery assets that will improve accuracy

and accelerate delivery


BearingPoint’s Real-Time Enterprise Enablement Capabilities

Our Real-Time Enterprise Enablement (RTE Enablement) Approach a component within ProvenCourse, is a transformational approach that begins by assessing an organizations current application and integration landscape and its ability to support the current and future needs of the business. The RTE Enablement Approach will be tailored to perform the following three RTE Enablement task streams:

Business and Application Architecture Assessment Integration Tool Selection Integration Competency Center Development Implementation of Web Services Project

Why Is RTE Important?


Recommended Approach

Select Integration Tool

Begin an Integration Competency Center

Program Management

Choose & Build Pilot

Project 2

Project n

Conduct Workshops

Develop an Integration Technology Strategy

ArchitectIntegration Broker Solutions

Continuing Refining the business and application architecture & Roadmap

Project 1

ProvenCourseSM

Phase Zero


RTE Solution – It’s a SOA Foundation Framework





Phase 0 – Next Steps

Critical Success Factors



Appendix


About BearingPoint



BearingPoint Overview

Our vision is to be the world’s most influential and respected business advisor, systems integrator and operator by creating real and sustainable value for our clients, growth opportunities for our

people, and long-term value for our shareholders

BearingPoint means helping our clients set direction to achieve

end results

Serve more than 2,100 clients, including more than 700

Global 2000 companies, medium-sized businesses, government

agencies and other organizations

15,000+ professionals

$3.1 billion in revenues

NYSE: BE

We offer a comprehensive suite of flexible methodologies and accelerated solutions

From strategy to implementation to ongoing operation, we help our clients leverage technology for a solid return on investment

Our goal is to help our clients quickly improve productivity, increase profitability and gain and sustain competitive advantage


BearingPoint History

Today‣ $3 billion annualized revenue‣ 15,000+ professionals‣ 155 offices across 40 countries ‣ 2,100 clients‣ Over 50 market leading alliances

2002 Andersen US, Asia, Europe Business Consulting Acquisition

2002 KPMG LLP German, Swiss, and Austrian Consulting Practice Acquisitions

2001 Separation from KPMG LLP and Initial Public Offering

1997 Consolidated Consulting Units within KPMG LLP

1897-2000 Part of World’s 6th Largest Private Firm

VISION“To be the world’s most influential and respected business advisor and systems

integrator by creating real and sustainable value for our clients, growth opportunities for our people, and long-term value for our shareholders.”

BearingPoint, Inc. (NYSE: BE), based in McLean, VA is one of the world’s largest independent and publicly owned consulting companies

For more information about BearingPoint, please visit www.BearingPoint.com


Our Global Presence

SINGAPORE

THAILAND

CANADA

UNITEDSTATES

MEXICO

CENTRAL AMERICA

DUTCHCARIBBEAN

VENEZUELA

BRAZIL

ARGENTINA

PERU

COLOMBIA

AUSTRALIA

NEWZEALAND

JAPAN

HONG KONGTAIWAN

MALAYSIA

INDONESIA

CHINA

KOREA

ISRAELSPAINFRANCE

IRELAND

NORWAY

SWEDEN FINLAND

SWITZERLANDAUSTRIA

GERMANY

BearingPoint CountriesOur World-Wide Regions

Over 15,000 employees across 155 offices in 40 countries around the world.

GTS Capabilities

India


Our Business Model

ProvenCourseSM


BearingPoint’s Pyramid of Services

BusinessStrategy

Business Process and IT Strategy/Transformation

Large ScaleSystems Integration

Application and Infrastructure SupportMainframe Support

Product Launch, Workflow and BearingPoint Solutions

Professional Services

Turn-key Offshore/Right Shore Development

Staff Augmentation

Managed Services

Right Shore

GTS


Enterprise Solutions

Package Applications Implementations (Core ERP, CRM, SCM)

Shared Services Integrated Business Intelligence Enterprise Risk Management World-Class Finance Solutions

— Budget Formulation, Forecasting and Reporting

— Finance Transformation— Enterprise Asset Management— Other World-Class Finance Solutions

Document and Content Management Workforce Solutions Knowledge Management

Our Representative Solution Sets

Strategy, Process & Transformation

Customer Relationship Management

CRM Strategy Sales and Channel Management Marketing and Campaign Management Service Contact Center Billing Solutions Customer Analytics

Technology Infrastructure & Integration

IT Strategy and Architecture Integration and Development Services IT Capital and Portfolio Management Vertical Solutions (Configure to Fit®) Program Management Quality Management Learning Management Emerging Technologies

—Web Solutions—Wireless Solutions—IP Convergence (VPN, VoIP)

Infrastructure Strategy and Core Services Security Systems Integration Services IT Strategic Cost Take Out Application Re-platforming Mainframe Re-hosting IT Staff Aug & AnyShoreSM Sourcing

Managed Services

Managed Services Strategy Business Process Outsourcing (BPO)

— BPO Finance— BPO HR

Applications Management and Support IT Outsourcing (data center outsourcing)

Supply Chain Management

Supply Chain Strategy Product Lifecycle Management Advanced Planning Systems Strategic Sourcing, Purchasing and

Procurement Supply Chain Operations Logistics Trading Partner Integration and Exchanges Supply Chain Visibility and Event Management

Business Strategy Branding, Interface and Information

Design Services Electronic Government/Modernization

Strategy BPI Operations and Performance

Improvement Mergers and Integration Global Trade Management and Customs Business Transformation and Integration Change and People Strategy Strategic Cost Alignment Valuation Services IT Transformation


Integration Services

Solutions

• Real Time Enterprise (RTE)– Integration of BPM, BAM, Portal, Information Services,

and Application Packages (ERP, CRM), to provide holistic next gen Architecture

– Based on SOA, MDA, and Web Services

• Business Mgmt for IT (BMIT)– Manage your IT operations and support– Demand Mgmt, Portfolio Mgmt, IT PMO, Knowledge

Mgmt

• Information Logistics Hub (ILH)– Provide Data Access Enterprise wide and services layer

for business logic to be enacted based on enterprise events

– Addresses Data Synch, Data Quality, EII

• Quality Assurance and Testing— Standardize and/or Centralize deployment and testing

capabilities— Process driven to reduce planning by 30-40%,

execution by 15%.

Business Activity Monitoring (BAM)– Monitoring of end-to-end business processes– Measure business performance to service level

objectives

Solutions

• Center of Excellence– Centralize and Standardize the capabilities of

an organizations services (Testing, Integration, Architecture)

– Proven approach to help build skills and set-up environment

• Competency Centers– Standardize services across an organization– Provide the guidance on approaching projects– Proven approach to help build skills and set-

up environment

Integration Architecture Strategy & Roadmap– Understand the specific integration

requirements– Develop Tools and Architecture analysis– Develop roadmap and approach


Representative Integration Services Alliances

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American Express Integration Technology Strategy...

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