Date post: | 31-Oct-2014 |
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Spiritual |
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United States of America
Time Zone
9.00 am 10.00 am 11.00 am 12 noon
Los Angeles Denver Chicago New York
(Pacific) (Mountain) (Central) (Eastern)
TemperatureFahrenheit (F) Celcius (C) Sensation
90 32 Hot
80 27 Warm
70 21 Pleasant
56-60 13-15.5 Cool
32-50 0-13 Cold
>32 >0 Freezing
US Currency $
The currency of United States is the U.S. Dollar (US$).
• Denominations
The U.S. Dollar comes in coin denominations of US$1, and 50,25,10,5 and 1 cents; and banknotes of US$1, 2,
5, 10, 20, 50, 100, 500 and 1,000.
Education
Education is compulsory throughout the country through age 16. Colleges include junior or community colleges (offering two-year degrees), four-year colleges and universities, and graduate or professional schools.
Language
Languages Spoken
There is no official language. English is the most common, especially in business and government, but a number of foreign languages are spoken in various areas.
Age Structure
0-14 year
15-64 years
85 year & above
21.25%
66.11%
12.64%
Ethnic Composition
78%
10%
8%
4%
White
African-American
Hispanic
OthersAfrican-American
Hispanic
Others
US HolidaysNew Year’s Day January 1
Martin Luther King Day January 19*Presidents’ Day February 16*
Memorial Day May 25*Independence Day July 4Labor Day September 7*
Columbus Day October 12*Veterans’ Day November 11
Thanksgiving Day November 26*Christmas December 25
*Exact date may vary.
The Economy
An open, vibrant economic climate, an entrepreneurial spirit, and innovative the manufacturing and industrial sectors have helped the U.S to become the most powerful economy in the world. As a country rich in resources it has focused on upgrading its broad industrial base and developing its highly sophisticated services sector to maintain its position as the world’s largest economy. Although its markets are now maturing and growth rates in certain industries have slowed substantially, the U.S. remains one of the world’s most efficient markets, offering extensive opportunities to traders from all over the world.
Labor Force by Occupation
13%29%
30%3%
25%
Technical Sales & AdminManagerial & ProfessionalServicesManufac, mining., transportation & craftFarming, forestry & fishing
Technical Sales & Admin
Managerial & ProfessionalServicing
Manufac, miningtransportation & craft
Farming, forestry & fishing
SportsAmerican sports developed separately from the rest of the world and consequently, home-grown games such as baseball, football and basketball dominate the sports scene. The success of the American-hosted 1994 World Cup has raised the profile of soccer, especially among recent immigrants, but ice hockey continues to be the most popular runner-up to the established sporting trinity. Urban America also invented the great indoors: aerobics and the gym, indoor rock-climbing and indoor beach volleyball
Some Common Conversions
• Temperature
• Millions
• Weight
• Distance
• Date/Address Format
American Values
Progress Individualism Achievement and success
Freedom Involvement and Activity
Efficiency and Practicality
Diversification
Regional Characteristics
Americans think of themselves as linked geographically by certain traits:
New England – Self Reliance Southern US – Hospitality Midwestern U.S – Wholesomeness Western U.S – Mellowness
Six Main Regions
New England The Middle Atlantic Main New Hampshire Vermont Massachusetts Connecticut Rhode Island
New York New Jersey Pennsylvania Delaware Maryland
Six Main RegionsThe SouthSouth West Virginia
Florida
Central Texas
Kentucky
Tennessee
North & South Carolina
Georgia
Alabama
Mississippi
Arkansas
Louisiana
Parts of Missouri
Oklahoma
The MidwestOhio
Nebraska
Michigan
Indiana
Wisconsin
Illinois
Minnesota
Iowa
Parts of Missouri
Dakota
Kansas
Eastern Colorado
Six Main RegionsThe SouthwestWestern Texas
New Mexico
Arizona
Nevada
Parts of Oklahoma
Parts of California
The WestColorado
Wyoming
Montana
Utah
California
Nevada
Idaho
Oregon
Washington
Alaska
Hawaii
Percentage of immigrants from different countries in 1990
18%
16%
14%9%9%
8%
8%7%
6% 5%
Mexicans Philipines Vietnamese DominicansKoreans Chinese Indians RussiansJamaicans Iranians
Mexicans
KoreansDominicans
Vietnamese
Philippines
Chinese
Indians
Russians
Jamaicans Iranians
Culture Perspective
United States of America
Objective
At the end of the program the participants will
• Have got some vital information people
• Have learned the basics of dealing with Americans as a people
YOU
Represent your Country
Represent your Company
More importantly – you represent yourself !!!
That is a lot of responsibility !!
Are you ready for it?
Forewarned is forearmed …..What do you need to know about your job?• Industry knowledge• Basic Quality Principles and terminology• Goldshield values• Integrity policy• Knowledge of Goldshield business• Where does your destination fit into the big picture
While it is the responsibility of your Manager to tell you your tasks, you must also find out
At a Glance• Full country name: The United States of America
Population: 275,000,000Area:3,618,000 sq miles (9,370,000 sq km)Capital city: Washington, DC (pop: 607,000)People: Caucasian (74%), African American (12%), Latino (9%), Asian (3%), Native American (0.8%)Languages: English, plus many secondary languages, chiefly SpanishReligion: Protestant (56%), Roman Catholic (28%), Jewish (2%), Muslim (1%)Government: Federal republic of 50 statesPresident: George Walter Bush
Social Etiquettes
As ambassadors we need to be familiar with Global Social Etiquette
Office Protocol.
What does it all involve?
1. Americans are very precise about deadlines and time2. American are to the point and appreciate the same in
others3. First names are preferred in American, nick names
or shortened names are to be used only if you are invited to do so
4. All Email messages and phone messages are to be answered promptly and it not done an indication of unreliability
5. Boundless cordiality does not mean friendship. Friendly not friends!
Generally, the working week is Monday through Friday, 8.30 or 9.00 to 5.00 or 6.00 pm.
Many people, however, work overtime.
Usually, business is conducted at an extremely fast pace in a meeting, the participants will proceed with business after some brief, preliminary small talk keep your business cards ready. You may not get one in return always regardless of the negotiator, company policy is always followed
There are established rules for everything and experts are relied upon at all levels.The concept ‘time is money’ is taken seriously in U.S. business culture, so always get to the point.American businesspeople can be very blunt and will not hesitate to disagree with you.Anxiety often develops over deadlines and result. The work ethic is strong. So that it appears that Americans’ lives revolve around workRefrain from discussing personal matters during business negotiation.
Verbal Communication Courtesies:
• Greet strangers or acquaintances if eye contact is made.
• Smile and greet briefly. It does not indicate that a conversation should follow unless started by the other individual
• Use please while asking and thank you extensively• Do not interrupt when others are speaking, wait.• Avoid barging into conversation, or eavesdropping• Avoid speaking in any Indian language on the side.• Use of four letter words is highly offensive
Smart Communication• In case you do not understand anything – ASK II• Admit to any mistake (big or small) that you may
have• Answer questions to the point in short and crisp
sentences. • Be direct and honest.• Subtle reminders after deadlines are missed are
appropriate• Assertion – no aggression or raising the voice.• If in doubt about stretch targets say so!• Unsetting remarks are best ignored or side stepped
• Email Etiquettes Keep them short, simple and to the point Respond in time Do not use uppercase while writing
• Conference Call Tips Be on time Know the agenda and be prepared. Keep all documents, facts and figures ready. Use verbal cues to indicate your understanding. Summarize clearly for all action plans at the end with
dates and responsibilities
• Voice Mail Etiquette Find out if there is any set pattern for voice mails Give your name and reason for calling and where and
when you can be reached. Telephone Etiquette’s Avoid phraseology like ‘ya’ or ‘ok’ Be clear of what is being discussed, ask if in doubt At the end of the conversation summarize what is
expected of you or vice-versa Take notes do not depend on memory End on a cordial note
Famous RestaurantsOlive Garden
Red Lobster
Macayo’s
Chili’s
Claim Jumper
TGIF
Cracker Barrel
Denny’s
Outback Steakhouse
Lone Star
Ruby Tuesday
Shoney’s
International House of Pancakes
Macaroni Grill
Applebee’s
PF Changs
Tony Roma’s
Village Inn
Starbucks Café
Perkins
Gas Stations
Texaco
Mobil
Exxon
Citgo
Shamrock
Amoco
Shell
AARCO
Retail StoresMacy’s
Kmart
Old Navy
Nordstrom’s
JC Penney
The Gap
J Crew
Walmart / Supercenter
Target
Dillard’s
Lord & Taylor
Marshall Fields
Banana Republic
Dressbarn
Sears
Mervyn’s
TJ Max
Ross
Ulta 3
Pier 1
More StoresFao Schwarts
Bath & Body Works
Hallmark
Costco
Blockbuster Video
Barnes & Noble
Victoria Secret
AmberCrombie & Fitch
Crate & Barrell
On Line Services
America On-line (AOL)
QWEST
COX Communications
Microsoft Servicing Network (MSN)
AT & T WorldNet
Cellular Phone Services
Cellular One
Cox
Cricket
At & T Wireless
Voicestream
Qwest
Verizon
Electronic Stores
Best Buy
Circuit City
Radio Shack
Gateway Computers
Dell (online)
Office Supply Stores
Kinko’s
Office Max
Staples
Office Depot