Americas Supplier Guide

Service Design & LogisticsSupplier Guide


MAN00010

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Service Design & Logistics Supplier Guide

Copyright © 1999By NCR CorporationDayton, Ohio U.S.A.All Rights Reserved Printed in U.S.A.Proprietary, Unpublished Property of NCR Corporation

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Revision Record

Revision Date RemarksA Mar. 97 Revised complete publication. (Released as

MAN00010)B Feb. 98 Removed reference to AT&T GIS from sample

documents.C May 99 Revised complete publication.

1.00.00 Nov. 01 Revised complete publication.

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About This Guide

PurposeThe purpose of this guide is to assist all suppliers, current and future, in conducting business with NCR-SD&L (Service Design and Logistics).

ScopeThis guide is designed to present the preferred business expectations and standards to NCR-SD&L’s suppliers striving to support the NCR world class service mission. In addition, NCR’s expectations of Suppliers as outlined in this Guide are focused on continuous improvement initiatives impacting all phases of logistical operations.

Navigation TipsThis document is best viewed in Microsoft – Word, and navigation is aided by selecting "View" on the standard toolbar then selecting "Document Map". This opens a window on the left side of your screen, and by selecting a box with a "+" sign you can expand a section, or select a box with a "-" sign and you can collapse a section.

Or if you prefer you can go to the Table of Contents and select the page number of your area of interest to quickly move to the text.

In addition, there are both hyperlinks (Worldwide Web - URLs) that will initiate internet connections, and cross-references in the document that will move you within the document to the referenced section. In both cases, they are preceded by the following italicized text:

For more information see:<Reference Information> and will be in a bold, underlined font. To distinguish between a hyperlink and a cross-reference, a hyperlink will begin with http://…, while the cross references identify a section header.

Name ChangeOur organizational name changed from Worldwide Service Logistics (WSL) to Service Design and Logistics (SD&L) to reflect the expanded role of our organization within NCR Corporation’s Worldwide Customer Services Business Industry.

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Acronym GlossaryANSI American National Standards InstituteASN Advance Shipment NotificationCLCA Closed Loop Corrective ActionDCN Document Control NumberECN Engineering Change NoticeECO Engineering Change OrderEDI Electronic Data InterchangeEIA Electronic Industry AssociationESD Electro Static DischargeESL Emergency Stocking LocationJEDEC Joint Electron Device Engineering CouncilNFO Next Flight OutPDRC Parts Distribution and Repair Center (Peachtree City)PO Purchase OrderRA Return AuthorizationRMA Return Material AuthorizationSER Supplier Evaluation ReportSD&L Service Design & LogisticsSSLM Supplier Management

Table of Contents

ABOUT THIS GUIDE .................................................................................................................................................. 4

Purpose...................................................................................................................................................................... 4Scope.......................................................................................................................................................................... 4Navigation Tips.......................................................................................................................................................... 4Name Change............................................................................................................................................................. 4Acronym Glossary..................................................................................................................................................... 5Table of Contents...................................................................................................................................................... 5

SECTION 1 – ORDERS ............................................................................................................................................ 10

Reference Numbers................................................................................................................................................. 10Purchase Order Terms............................................................................................................................................ 10Purchase Order (Direct Shipment)......................................................................................................................... 11Purchase Order (Central Stock PO)....................................................................................................................... 12Purchase Order (Direct Shipment – International Country).................................................................................13

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EDI Transmissions 850 – Purchase Order (ANSI X.12 ver 3070) [view 1 of 3]....................................................14EDI Transmissions 850 – Purchase Order (ANSI X.12 ver 3070) [view 2 of 3]....................................................15EDI Transmissions 850 – Purchase Order (ANSI X.12 ver 3070) [view 3 of 3]....................................................16Direct Ship Label..................................................................................................................................................... 17Central Stock (Address Label)...............................................................................................................................17EDI 810 – Invoice Transmission(1 of 2)................................................................................................................. 18EDI 810 - Invoice Transmission (2 of 2)................................................................................................................. 19

SECTION 1A - DIRECT SHIP ORDERS ................................................................................................................... 20

General Information................................................................................................................................................. 20SD&L Sales Order Number..................................................................................................................................... 20Order Processing..................................................................................................................................................... 20Order Confirmation.................................................................................................................................................. 21SD&L Provided Information.................................................................................................................................... 22Freight Mode and Carrier Designation...................................................................................................................22Packing List.............................................................................................................................................................. 22Supplier Shipment Notification.............................................................................................................................. 23Shipment Labeling................................................................................................................................................... 23Invoicing................................................................................................................................................................... 23

SECTION 1A1 - NEXT FLIGHT OUT (NFO) ORDERS ............................................................................................. 23

General Information................................................................................................................................................... 23

SECTION 1A2 - EMERGENCY ORDERS ................................................................................................................. 24

General Requirements............................................................................................................................................... 24

SECTION 1B - INTERNATIONAL ORDERS ............................................................................................................ 24

General Requirements............................................................................................................................................... 24Hazardous/Restricted Material............................................................................................................................... 25Export Shipment Procedures................................................................................................................................. 25Freight Mode, Carrier Designation, and Pick-up...................................................................................................25Airborne – Airbill Requirements.............................................................................................................................25Airborne Express Airbill.......................................................................................................................................... 26

SECTION 1C - PURCHASE ORDERS ...................................................................................................................... 26

General Information................................................................................................................................................. 26Purchase Order Acknowledgement....................................................................................................................... 27Packaging and Labeling.......................................................................................................................................... 27Shipment Destination.............................................................................................................................................. 27Advance Shipment Notification..............................................................................................................................28

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Carrier Designation................................................................................................................................................. 28Invoicing................................................................................................................................................................... 29Discrepant Receipts................................................................................................................................................ 29Overages.................................................................................................................................................................. 29Shortages................................................................................................................................................................. 29

SECTION 2 - PACKAGING AND LABELING ........................................................................................................... 30

Packaging and Identification.................................................................................................................................. 30General Requirements............................................................................................................................................ 30Marking and Labeling.............................................................................................................................................. 30Bar Code Usage....................................................................................................................................................... 31Categories of Packaging......................................................................................................................................... 31Small Loose Parts...................................................................................................................................................... 31Individual Electronic Components............................................................................................................................. 31Printed Circuit Boards (PCB)..................................................................................................................................... 31Modules..................................................................................................................................................................... 32Cabinets, Panels, Formica Tops, Etc.........................................................................................................................32Motors Transformers, Large Capacitors, Etc.............................................................................................................32Palletized Material..................................................................................................................................................... 32Packaging Quality Requirements...........................................................................................................................33Cleanliness................................................................................................................................................................ 33Assemblies Per Container......................................................................................................................................... 33Reusable Containers................................................................................................................................................. 33Package Design......................................................................................................................................................... 33Handling Hazards...................................................................................................................................................... 33Internal Packaging Material....................................................................................................................................... 33Loose Fill Restrictions................................................................................................................................................ 33Maximum Weight....................................................................................................................................................... 34ESD Protective Materials........................................................................................................................................ 34Package Appearance Standards – Reusable Packaging.....................................................................................35Labels........................................................................................................................................................................ 35Tape.......................................................................................................................................................................... 35Package Condition..................................................................................................................................................... 35Static Bag Reuse....................................................................................................................................................... 36Packing List/Ship Container................................................................................................................................... 36Packing List.............................................................................................................................................................. 37Direct Shipment - Packing List...................................................................................................................................37Purchase Order - Packing List................................................................................................................................... 37Shipping Label......................................................................................................................................................... 38Direct Shipment Label Guidelines..............................................................................................................................38Purchase Order - Label............................................................................................................................................. 38

SECTION 3 - PROCUREMENT PRACTICES ........................................................................................................... 39

Gratuities, Gifts, or Special Consideration............................................................................................................39Confidentiality.......................................................................................................................................................... 39

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Conflict of Interest................................................................................................................................................... 39Competition.............................................................................................................................................................. 40Socioeconomic Considerations................................................................................................................................ 40Supplier Quality Control Process...........................................................................................................................40Quality Policy........................................................................................................................................................... 40Environmental Policy.............................................................................................................................................. 41Hazardous/Restricted Material............................................................................................................................... 42Electrostatic Discharge Controls........................................................................................................................... 42Shipment Inspection............................................................................................................................................... 43Closed Loop Corrective Action.............................................................................................................................. 43Supplier Scorecard.................................................................................................................................................. 44Tooling and Artwork................................................................................................................................................ 44Electronic Data Interchange (EDI).......................................................................................................................... 44

SECTION 4 - TRANSPORTATION ........................................................................................................................... 46

Shipping Methods.................................................................................................................................................... 46General Instructions................................................................................................................................................ 46Transportation Assistance..................................................................................................................................... 46Default Shipping Method – Low Cost.................................................................................................................... 46Routing Instructions................................................................................................................................................ 46United States (Air only to Hawaii and Alaska.............................................................................................................47Freight Charges....................................................................................................................................................... 47Noted exception: Strategic Partners.......................................................................................................................... 48Bill of Lading / Air Waybill – Generation................................................................................................................48Shipment Consolidation......................................................................................................................................... 50LTL Freight Classification....................................................................................................................................... 50Service Definition.................................................................................................................................................... 50Hazardous/Restricted Material............................................................................................................................... 50Import Shipment Procedures..................................................................................................................................... 51Documentation Requirements................................................................................................................................51Country of Origin Markings........................................................................................................................................ 51General Requirements............................................................................................................................................ 51Foreign Manufacture Markings.................................................................................................................................. 52Customs Suggested Methods of Marking..................................................................................................................53Hazardous/Restricted Material.................................................................................................................................. 54Airbill / Waybill......................................................................................................................................................... 54Commercial Invoice................................................................................................................................................. 54Packing List.............................................................................................................................................................. 56Carrier Designation................................................................................................................................................. 56Shipping Container.................................................................................................................................................. 57Shipping Notification............................................................................................................................................... 57Air Express and Air Freight Shipments......................................................................................................................57Ocean Shipments...................................................................................................................................................... 57

SECTION 5 - ENGINEERING CHANGES ................................................................................................................. 58

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Notification............................................................................................................................................................... 58Engineering Change Notice.................................................................................................................................... 58

SECTION 6 - INVOICE AND PAYMENT ................................................................................................................... 61

Minimum Invoice Requirements.............................................................................................................................61Terms of Payment.................................................................................................................................................... 61Non-EDI Direct Shipment Order - Invoices............................................................................................................62EDI Invoices............................................................................................................................................................. 62

SECTION 7 - REPAIR ............................................................................................................................................... 63

General Requirements............................................................................................................................................ 63General Information................................................................................................................................................. 63Repair Purchase Orders.......................................................................................................................................... 63Purchase Order Acknowledgement....................................................................................................................... 63Receipt Validation.................................................................................................................................................... 64Problems and Corrective Actions.......................................................................................................................... 64Problem..................................................................................................................................................................... 64Corrective Action....................................................................................................................................................... 64Transportation Damage.......................................................................................................................................... 65Warranty................................................................................................................................................................... 65Specifications.......................................................................................................................................................... 65Repair Exceptions................................................................................................................................................... 66Scrap......................................................................................................................................................................... 66Un-repairable............................................................................................................................................................. 66Product Appearance................................................................................................................................................ 66Rework Label........................................................................................................................................................... 67Defective Part ID Tag............................................................................................................................................... 69Defective Label - Example...................................................................................................................................... 69SD&L (internal) Return Material Authorization Label -Example..........................................................................70Outbound Repair Order - Shipping Labels............................................................................................................71Pick Label................................................................................................................................................................. 71Over-Pack Container - Label...................................................................................................................................72Over-Pack Label....................................................................................................................................................... 72

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Section 1 – Orders

Reference NumbersSD&L transmits Orders to suppliers in one of two methods:1) Hardcopy Purchase Order Documentation

2) Electronic Data Interchange Transaction

Regardless of the transmission method, specific fields may be required to correctly receive and pay for an order. The following examples identify the location of the fields, and how to apply them to your shipment.

Your assistance will allow us to properly receive your shipment, associate it to our purchase order, and relate it to your invoice.

Purchase Order TermsThe definition of Purchase Order terms is defined by NCR-SD&L. Should there be a question regarding a term, please contact Supplier Management at (770) 631-6909.

Due Date – This is the expected NCR dock date, we expect all orders to arrive at there destination by this date. Please execute your shipment to allow for normal transportation and processing delays, and strive for the dock date. Your shipment may be returned if excessively early or late.

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Purchase Order(Direct Shipment)

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REFERENCE FIELDS:1. Purchase Order# or

Purchase Order# - Release#

2. Destination Address

3. Sales Order #(req’d on Direct Ship orders)

4. Customer Order #(req’d on Direct Ship orders)

5. Billing Address

6. Standard Payment Terms

7. Designated Shipment Carrier

8. Freight Terms

9. Buyer’s Note(if req’d)

10. NCR Part NumberExpected NCR Dock DateQuantity and Unit of MeasureUnit PricePO Line Price

11. Supplier Part Number(if req’d)

12. Part Description(if req’d)

13. Shipment Identifier (SID)


1

Purchase Order(Central Stock PO)

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5. Billing Address



8. Freight Terms







2

Purchase Order(Direct Shipment – International Country)

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5. Billing Address



8. Freight Terms







3

EDI Transmissions 850 – Purchase Order(ANSI X.12 ver 3070)[view 1 of 3]

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5. Billing Address



8. Freight Terms







4


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5. Billing Address



8. Freight Terms







5


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5. Billing Address



8. Freight Terms







Direct Ship Label

Central Stock (Address Label)

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5. Billing Address



8. Freight Terms







6

EDI 810 – Invoice Transmission(1 of 2)

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5. Billing Address



8. Freight Terms







7

EDI 810 - Invoice Transmission (2 of 2)

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5. Billing Address



8. Freight Terms







Section 1A - Direct Ship Orders

General InformationNCR, Service Design & Logistics (SD&L) utilizes the direct shipment method of procurement when appropriate. The process requires shipment of parts from the Supplier location directly to an NCR location or customer site. Our expedite team will submit these orders utilizing various transmission methods (fax, EDI, telephone, etc.).

SD&L is responsible for placing all emergency orders. If you receive a request for an NCR service part from any other NCR location or facility, please deny this request and have them contact SD&L-Order Management and Information at (800) 438-7830, for assistance.

NCR - SD&L operates 24 hours a day, seven days a week. In critical situations, SD&L may contact you after normal business hours for emergency service.

SD&L Sales Order NumberThis is a tracking number assigned by SD&L when the emergency order is initiated. It is required on the packing list, and must be referenced during order confirmation.

For more information see:Section 1 – Orders - Reference Numbers

Order ProcessingNFO (Next Flight Out) - SD&L requires that Supplier process the order. When Supplier has an estimated time of completion for picking and packing the part (within two hours), we require that Supplier call:USA Destination Only (888) 895-3572Non-USA Destination (800) 789-8988to make shipping arrangements. The SD&L Tracking number is required to initiate this transportation process.

Emergency - SD&L requires that you process the order and initiate, on the same day, an overnight service shipment.

If Suppliers are not able to meet this requirement, you must call SD&L Customer Services @ (800) 438-7830.

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Order ConfirmationSD&L uses Advance Shipment Notification to prepare for Purchase Order receipts and to target order tracing activity.

Suppliers are expected to provide the following data elements:1. PO Number2. Ship Date3. Carrier Airbill or Waybill Number.4. Carrier5. NCR Part Number.6. Ship Quantity

In addition, based on the type of order we may request:7. Sales Order Number (Direct Orders only)8. Purchase Order Release Number (Blanket Purchase Orders

only)

This information is to be communicated in the following order of preference, via:

1. EDI transaction 856 - Advance Shipment Notification2. Email submission - Daily or every time you ship, using the

attached spreadsheet (ASN_Macro.xls - do not alter the format), and email to:[email protected]

3. Telephone, by calling the Purchasing – Expedite Team member who initiated the order or faxing the information to (770) 487-7162.

In the future, SD&L will define the requirements, and provide the bar code format and content when shipments are sent to central stock that will allow us to expedite each PO receipt.

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SD&L Provided InformationFor each order, the following information will be provided to you (do not change this information without informing the person who initiated the order):

Destination Business/Company Name Destination Address Supplier part number Part description NCR -SD&L part number Order quantity Purchase Order number Customer Order number Sales Order number Order Shipping Method Order Priority

NFO (Next Flight Out) Overnight (Next Day Delivery) Regular (Second Day)

For more information see:Section 1- -Orders -Reference Numbers

Freight Mode and Carrier Designation Mode of shipment is determined by the order priority and destination.

For more information see:Section 4 – Transportation - Routing Instructions

Packing List The Packing List must include the Sales Order number (above) and all of the requirements in the Packing List/Shipment Container Section.

For more information see:Section 2 – Packaging and Labeling - Packing List

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Supplier Shipment NotificationConfirmation of the shipment will occur when the designated courier accepts the shipment. The Supplier provides SD&L with the following information upon Supplier’s shipment of inventory to an NCR location:

SD&L Sales Order Number Supplier Shipment Notification Number Quantity Shipped NCR Part Number Airbill/Waybill Number Carrier Name Waybill Preparation Date

Shipment LabelingFor more information see:

Section 2 - Packaging and Labeling - Shipping Label - Direct Shipment Label Guidelines

InvoicingThe Invoice must include the Sales Order number (above) and all of the requirements in the “Invoice and Payment” section. All transportation costs are billed directly to NCR by our transportation vendor. Therefore, Supplier invoice must not include any transportation expense (freight, shipping/handling, insurance).

For more information see:Section 6 - Invoice and Payment

Section 1A1 - Next Flight Out (NFO) Orders

General Information

Should NCR, Service Design & Logistics (SD&L), not have a part(s) required to fill an emergency order, our Expedite Team will contact a Supplier and request NEXT FLIGHT OUT (NFO) emergency service. This requires that the part be picked, packed, and ready for shipment within two hours. SD&L will handle all of the logistics for shipping the part (courier selection - pick-up, flight selection, and air waybill generation).

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All of the requirements defined for Direct Ship Orders apply.

For more information see:Section 1A - Direct Ship Orders

Section 1A2 - Emergency Orders

General Requirements

Should NCR, Service Design & Logistics (SD&L), not have a part(s) required to fill an emergency order, our Expedite Team will contact a Supplier and request emergency service.

If you are capable of filling the order, the following information will be provided to you:

All of the requirements defined for Direct Ship Orders apply.


Section 1B - International Orders

General Requirements

Should NCR, Service Design & Logistics (SD&L), not have a part(s) required to fill an International Order, our Expedite Team will contact a Supplier and request an International Order.

If you are capable of filling the order, the following information will be provided to you:

All of the requirements defined for Direct Ship Orders apply; in addition to the following special requirements.


Hazardous/Restricted MaterialHazardous/Restricted materials may have country specific requirements.

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Export Shipment ProceduresAll export orders received by you from NCR need to comply with the following shipping instructions.

1. Ship all orders to the following address:

NCRSHIP DIRECT PROGRAM3550 State Route 73

Building 9WILMINGTON, OHIO 45177

2. Export shipments with unique Sales Order Numbers must be shipped in separate boxes and assigned an individual Airborne Express Airbill.

Freight Mode, Carrier Designation, and Pick-upUse Airborne Express to ship all orders to the above address, check the “Bill 3rd party” box and insert Account No. 138745366 on the airbill.

Please schedule pick up with the local Airborne office or call their Customer Service Center at 1-800-247-2676.

Airborne – Airbill Requirements

When completing the Airborne Airbill for an International Order specific elements must be completed to allow the order to be forwarded to the proper international location:1. The “Express” service type must be designated2. The Sales Order Number should be entered in the “Billing

Reference” field of the Airbill

Note:. If this is not possible because of an automated Airbill system, you must provide the Sales Order Number on the address label. Further, if you put the Sales Order Number on the shipping label it must be clearly identified as “Sales Order Number”.

For more information see:Section 1 - Orders – Reference Numbers

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Airborne Express Airbill

Section 1C - Purchase Orders

General InformationNCR, Service Design & Logistics (SD&L), will issue a Purchase Order (PO) to our suppliers to record the procurement transaction. When suppliers receive a SD&L Purchase Order, the data should be reviewed and verified. Any discrepancies should be noted on the Purchase Order and be reviewed and corrected, if necessary, with SD&L Purchasing within 10 days of the date of the Purchase Order. A copy of the standard NCR Purchase Order is attached on the following page.

Note – Telephone number contact information found in the “Address Field” of the Purchase Order or EDI transmission is for use on the airbill of shipment to “hold for pick-up” locations. This is not a number that the supplier should be calling for information about the Purchase Order.


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Purchase Order AcknowledgementIf you agree with the information, sign and return a copy of the PO.

If you don't agree with the information, draw a line through your concern, record your information on the PO, sign, and return a copy.

If you are communicating via EDI, the acknowledgement is the 855 transaction

Packaging and LabelingFor more information see:Section 2 - Packaging and Labeling

Shipment Destination Purchase Orders are for establishing or maintaining our central stock, these orders should be addressed consistent with the following example:

NCR CorporationPeachtree City - Parts Distribution and Repair Center200 Highway 74 South

Building CPeachtree City, GA 30269

Attn: <Purchase Order(s) Numbers(s)>

Advance Shipment NotificationSD&L uses Advance Shipment Notification to prepare for Purchase Order receipts and to target order tracing activity.

SD&L must receive Advance Shipment Notification when orders are destined for our central stocking locations (Peachtree City-Parts Distribution and Repair Center, Masstricht-European Logistic Center or Asia/Pacific Logistic Center).

Suppliers are expected to provide the following data elements:1. PO Number2. Ship Date3. Carrier Airbill or Waybill Number.4. Carrier5. NCR Part Number.6. Ship Quantity

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In addition, based on the type of order we may request:7. Sales Order Number (Direct Orders only)8. Purchase Order Release Number (Blanket Purchase Orders

only)

This information is to be communicated in the following order of preference, via:

1. EDI transaction 856 - Advance Shipment Notification2. Email submission - Daily or every time you ship, using the

attached spreadsheet (ASN_Macro.xls - do not alter the format), and email to:[email protected]

3. Telephone, by calling the Purchasing – Expedite Team member who initiated the order or faxing the information to (770) 487-7162.

In the future, SD&L will define the requirements, and provide the bar code format and content when shipments are sent to central stock that will allow us to expedite each PO receipt.

Carrier DesignationOnly Carriers designated by SD&L shall be utilized.

For more information see:Section 4 - Transportation - Routing Instructions

InvoicingTransportation costs are billed directly to NCR by our transportation vendor. Therefore, invoices for service parts must not include any transportation expense (freight, shipping/handling, insurance).

For more information see:Section 6 - Invoice and Payment

Discrepant ReceiptsNCR will only pay invoices where the Purchase Order, Physical Receipt and Invoice match.

OveragesShipment overages will be returned immediately at cost to the supplier.

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ShortagesShortages will be reconciled with the Receiving Department and request for payment on invoice will only be made for the amount of product received.

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Section 2 - Packaging and Labeling

Packaging and IdentificationNCR, Service Design and Logistics (SD&L), requires that each service part arrive individually packaged, so that parts can be distributed one at a time to our customers. However, the supplier may consolidate the individually packaged parts into an overpack container or ship on a pallet.

Note: Export (International) drop-shipments to Airborne must be shipped in separate packages since Airborne cannot reopen packages.

Packaging materials are subject to qualification by NCR - SD&L. Contact SD&L Supplier Management (770) 631-6909 for currently approved sources for boxes, ESD shielded bags, and rework labels. Any exceptions should be negotiated with SD&L Supplier Management at (770) 631-6909.

The following packaging and identification information was developed to help the Supplier understand our requirements. Failure to comply with these requirements will be documented, and can delay invoice reconciliation or cause Supplier shipment to be rejected.

General RequirementsAll packaging is to be in accordance with National Motor Freight Classification (NMFC) requirements and meet the National Safe Transit Association (NSTA) pre-shipment test procedures. Pack service parts individually so that protection in the distribution environment is provided. Be sure that the interior and exterior packaging provides adequate protection to prevent damage during transportation, storage, and handling.

Marking and Labeling Each part must be identified with an NCR 10 digit part number or the supplier's part number. However, the individual package must be designated with the NCR 10 digit part number, the SD&L PO number, and (if applicable) the vendor number provided to SD&L and currently on our system Small and loose parts should be packaged as described below under, Categories of Packaging, and must have the part number on the package. Letters and numbers must be minimum 8 point font and clearly legible. Handwritten markings must be neat and uniformly printed.


Bar Code UsageSD&L would prefer each of these data elements be bar-coded using 10 Mil, “Code 3 of 9” symbology including printing the information in human readable format - 8 point font minimum.

Please be advised that NCR SD&L uses “Code 128” bar-code as a standard for automated conveyor equipment (overhead bar-code reader/scanners) which is used for material handling of product throughout the Distribution Center. Therefore, the use of code 128 bar-code for individual product labeling and marking is prohibited.

Categories of Packaging

Small Loose Parts

Parts such as springs, screws, fasteners, etc. can be packed in bulk for shipment to SD&L. Because it is the nature of certain parts (such as springs) to interlock, individual packaging or layering may be required to prevent interlocking.

Individual Electronic Components

Parts such as integrated circuits, transistors, light emitting diodes, etc. can be packed in bulk; however, components that are sensitive to electrostatic discharge (ESD) damage must be packaged in a static safe container that complies with the ESD Protective Materials information found in this section.

Printed Circuit Boards (PCB)

When packaging PCBs, their fragility should be considered. All PCBs must be protected from ESD damage. They should be packaged one part or assembly per container. The container should be foam-lined, corrugated cardboard or a plastic clamshell, and either type should be reusable.

Modules

Parts in this category include disk drives, cathode ray tubes, printers, keyboards, power supplies, etc. Package considerations must include protection from ESD, shock, vibration, and other distribution hazards. Pack these parts individually, in a reusable container. (Large volumes of this type product should be shrink wrapped and palletized on a 42" x 42" x 5.5" pallet. The height of the palletized product should be no more than 48 inches high for a total pallet/product height of 53.5 inches. The weight of the combined pallet/product should not exceed 1200 pounds).

Cabinets, Panels, Formica Tops, Etc.

Protect these parts using a type of cushion wrap to prevent damage from abrasion and impact. Pack


Motors Transformers, Large Capacitors, Etc.

Package large, heavy parts (50 pounds or greater) individually. Because of the weight, select a reusable, high strength corrugated cardboard product, such as double wall or triple wall and/or wood pack for these parts. (Large volumes of this type product should be shrink wrapped and palletized on a 42" x 42" x 5.5" pallet. The height of the palletized product should be no more than 48 inches high for a total pallet/product height of 53.5 inches. The weight of the combined pallet/product should not exceed 1200 pounds).

Palletized Material

Parts in this category include power modules, filters, fixed disk modules, etc. that are individually packaged. These parts will remain on the pallet until ready for shipment to an SD&L customer. The two categories of palletized material are as follows:

Material that can not be stacked over two pallets high must not exceed 1,200 pounds per pallet with maximum dimensions of 42" deep by 42" wide by 53.5" high. This type of material will be stored at our part distribution center in pallet rack storage.

Material that can be stacked over two pallets high must not exceed 500 pounds per pallet with maximum dimensions of 42" deep by 42" wide by 53.5" high.

Packaging Quality Requirements The following packaging quality requirements apply to all service parts. Any violation of these requirements may cause the shipment to be rejected.

Cleanliness

All parts will be clean and free from foreign materials such as dirt, flux, and dust.

Assemblies Per Container

Only one part or assembly should be packed per container.

Reusable Containers

The use of a container previously used by other suppliers is not permitted unless the package is specifically designed for the part and is in good condition. Refer to “Package Appearance Standards - Reusable Packaging” in this section.


Package Design

Package design should be such that parts may be removed without damaging or destroying the package.

Handling Hazards

Containers must be free from handling hazards such as staples, loose banding, protruding nails, etc.

Internal Packaging Material

Sawdust, excelsior, shredded paper, and newsprint are not acceptable as internal packaging material. Other internal packaging and cushioning is left to your judgment, in accordance with current regulatory requirements.

Loose Fill Restrictions

When loose fill material is used for cushioning, parts or modules with open cavities should be wrapped to prevent the loose fill from contaminating the part.

Maximum Weight

Unless the weight of an individual part makes it prohibitive, the maximum weight of an individual package can not exceed 50 pounds.

ESD Protective MaterialsAll electronic assemblies are to be stored and shipped in a sealed static shielded container, that is marked with an industry-standard Static Awareness Symbol, reference American National Standards Institute (ANSI) and Electronic Industry Alliance (EIA) ANSI/EIA-471. The static awareness label identifies contents that are static-sensitive and require special handling precautions at the receiving end.

The ESD shielded part must be over-packed in a manner that will comply with the preceding SD&L packaging requirements.

Suppliers should package parts consistent with the standard developed by the American National Standards Institute (ANSI) and Electronic Industry Alliance (EIA) ANSI/EIA-541 Packaging Materials Standards for ESD Sensitive Items, or a similar industry standard program. Note: Pink Poly is not a shielded, static-safe material.

For more information see:http://global.ihs.com/industry_stds.cfm?customer_id=%21%25C%2BK%0A&shopping_cart_id=%26%2487%2EI%408O%0A&country_code=US&lang_code=ENGL&org_group=ELEC

http://global.ihs.com/industry_stds.cfm?customer_id=!%25C%2BK%0A&shopping_cart_id=%26$87.I@8O%0A&country_code=US&lang_code=ENGL&org_group=ELEC




The following information will aid in the proper selection and sealing process for a static shielding bag:

Select a bag size that will provide a minimum of one-inch overlap on the open end of the bag when the part is enclosed.

Fold the open end over and secure it with a label that designates Static Sensitive Part.

If you do not currently have an ESD program, you should implement one immediately. Review the recommendation at the following link:

For more information see:Section 3 - Procurement Practices - Electrostatic Discharge Controls

Package Appearance Standards – Reusable PackagingThis information defines the package appearance guidelines that must be followed when reusing packaging for a part. This requirement should be followed for all purchase orders being returned to SD&L and all individual parts being shipped to any of our field locations or our customers.

If for some reason the requirements cannot be met, the box must be replaced.

Labels

A box should have no more than three types of labels (This does not include Supplier logo or brand labels). The following labels are allowed:

Shipping Product Identification / Part Number Handling

Labels can be up to four layers thick. The same type label should be placed over an older label. Hand written information must be neat and uniformly printed. Miscellaneous writing, information that would not normally be classified as labeling, and cross outs are not allowed on a package.

Tape

Containers may have a maximum of two layers of masking tape or four layers of shipping tape. Reusable boxes will typically have shipping and sealing tape on them. A box should not have excessive tape. If additional layers cannot be removed without marring the container surface, the container must be replaced.

Package Condition

The following must be considered for all containers.


There should be no crushed corners on boxes. There should be no holes in the boxes. The cardboard layers of a box cannot be torn to expose the

corrugation. The box should be of such size as to not change its contour

when the part is inside.

Certain type parts require specialized packaging. The same type package should be used at all times for the parts.

Static Bag Reuse

All static sensitive products must be shipped in ESD shielded bags, unless otherwise authorized by SD&L-Purchasing. The following requirements must be followed for static bag reuse. If for some reason the requirements cannot be met, the bag must be replaced.

Static bags should be larger than the part itself so that the bag can be folded with a minimum one-inch overlap.

Bags should not be torn or have holes in them. Bags should not have excessive wrinkles or creases. All static bags must be sealed with a static label.

Static labels used to seal a bag should be no more than two layers thick. If a static label is torn for any reason, another static label must be placed over the older label.

Packing List/Ship ContainerAll shipments must include a packing list. An Incomplete or Missing packing list is a major contributor to discrepant receipts and invoicing problems. Manual effort is required to resolve these problems. If resolution cannot be made, SD&L will immediately return the shipment at Supplier’s expense.

The packing list must accompany each shipment and be securely fastened to the outside of the container.

If multiple containers/skids make-up a shipment put a packing list on each container.

If multiple PO Lines (different part numbers) are contained in a shipment (over-pack container), an "Over-Pack Container" packing slip must be attached, with identification of the PO Lines, Part Numbers and Quantities contained in the over-pack container.


Packing List

Direct Shipment - Packing List

Must contain: NCR Part Number Sales Order number Customer Engineer name (if provided by SD&L) Customer Engineer Site Code (if provided by SD&L) Location Site Code (if provided by SD&L) Inventory Code (if provided by SD&L) Rework Code (if provided by SD&L) Customer PO numbers (FLIP Order Number)


Purchase Order - Packing List

Must contain: Your company's name and address Your Packing list or sales order number Supplier part number NCR part number

If there is no NCR part number on the packing list, and SD&L cannot translate the supplier part number to an NCR part number, the shipment will be returned at Supplier expense.

Part Description SD&L purchase order number

If there is no PO on the packing list, it will be considered a Discrepant Receipt.

Quantity shipped If the quantity shipped does not match the packing list, or the

SD&L PO quantity it will be considered a discrepant receipt.

Carton __ of __


Shipping Label

Direct Shipment Label Guidelines

Direct Shipments, because they go directly to our customers and field locations, must be labeled with the following information in the sample format below. Each product shipped on our behalf, must be labeled with the NCR part number or the vendor part number currently on our system. The outside shipping container should have a label that has the following information which is provided on the hard copy purchase order or within the EDI transmission:

Ship To Name Ship To Address Purchase Order # Sales Order # Quantity Description NCR Part Number Customer PO Numbers (FLIP Order Number) Customer Order # (also bar coded type 39)

For more information see:Section 2 Packaging and Labeling - Bar Code Usage

EDI partners should also include:

Site # (CE Code) CE Name Customer # (Customer Location code)

Sample Direct Ship label format is approximately 4X6 inches. This is the general format used by SD&L and recognized by NCR Customer Engineers and Emergency Stocking Locations (ESL).

For more information see:Section 1 – Orders – Reference Numbers – Direct Ship Label

Purchase Order - Label

For more information see:Section 1 - Orders – Reference Numbers – Central Stock (Address Label)


Section 3 - Procurement Practices

Gratuities, Gifts, or Special ConsiderationNCR-Service Design & Logistics (SD&L) is proud of its relationship with the suppliers who have served SD&L throughout the years. SD&L business associations arose and continue to stand on the basis of respect. We value our supplier’s goodwill, service, and ability to provide quality materials and services at fair prices. SD&L trusts that our suppliers respect our integrity and independence, which are unencumbered by special interest and favoritism. NCR-SD&L prohibits the exchange of money or gifts of any value from suppliers or supplier’s employees for the purpose of obtaining favorable treatment. For this reason, we must insist that a Supplier and a Supplier’s employees not provide gifts or gratuities of any kind to any employee of SD&L for the purpose of obtaining favorable treatment.

NCR employees are not authorized to receive such gifts from suppliers or to give anything (other than nominal value) to SD&L customers that are connected in any way to a contract. Business courtesies (i.e., occasional lunch or dinner of nominal value, or in-plant refreshments) are permissible, provided they are in furtherance of the business relationship, and cannot be reasonably interpreted as an attempt to gain unfair business advantage or otherwise reflect negatively on either business entity.

ConfidentialityIt is the policy of SD&L to handle confidential or proprietary information belonging to either SD&L or a supplier with respect, confidentiality, and discretion, and never use such information for personal gain. Proprietary Company information may not be disclosed to any one without proper authorization. Proprietary documents will be marked accordingly and will be kept protected and secured.

Conflict of InterestSD&L employees are to avoid any relationship, influence or activity that might impair, or even appear to impair their ability to make objective and fair decisions when performing their jobs.

CompetitionGoods and services may be acquired through a competitive acquisition process designed to encourage qualified suppliers to compete. The process shall provide clear and concise requirements. The demonstrated and measured products of the competitive process are improved cost/price, on-time delivery, and higher quality. Noncompetitive acquisitions are an exception to the norm, and shall be adequately reviewed and documented to set forth the reasons for a noncompetitive acquisition, to establish the determination of best value, and to ensure administrative controls and safeguards.


Socioeconomic ConsiderationsIt is SD&L’s policy and philosophy to demonstrate the sense of corporate responsibility to the communities in which we operate, to promote economic development therein, and in some instances, to support government contract eligibility and requirements. It is our responsibility to develop and utilize small, disadvantaged, and women-owned businesses when possible. Therefore, purchasing personnel shall encourage the utilization of veterans, small socially and economically disadvantaged, women-owned businesses, labor surplus area concerns and handicapped workshops.

Supplier Quality Control ProcessQuality PolicyQuality excellence is the foundation for the management of our business and the keystone of our goal of customer satisfaction. It is, therefore, our policy to:

NCR Corporation (NCR), Service Design & Logistics (SD&L), strives to conduct business with suppliers who share our quality philosophy and who will share in the attainment of our quality objectives.

We will work closely with our suppliers to ensure our mutual success. Without exception, we expect our suppliers to be totally committed to quality standards that allow them to provide only defect-free products to SD&L. Where appropriate, we encourage our suppliers to obtain registration to the internationally accepted ISO 9000 Quality System Standard.

The following is an overview of the SD&L Quality function.

Maintain the SD&L Quality Management System, which is based on the ISO 9002 Quality System Standard.


Continuously monitor the quality and performance of products to assure conformance to defined requirements, specifications, and documented procedures.

Sponsor quality related programs (analytical, statistical, educational, corrective action, etc.).

Environmental PolicyNCR is a community leader in protecting our environment. We expect our suppliers to minimize their impact on the environment as well. As an ISO 14000 certified facility, we share our environmental policy with our suppliers.

W S L E n v i r o n m e n t a l P o l i c yA s r e s p o n s i b l e m e m b e r s o f o u r c o m m u n i t y , i t i s o u r p o l i c y

t o p u r s u e o p t i m u m e n v i r o n m e n t a l p e r f o r m a n c e i n e v e r ya s p e c t o f o u r b u s i n e s s b y :

• M e e t i n g o r e x c e e d i n g t h e r e q u i r e m e n t s o f e n v i r o n m e n t a ll e g i s l a t i o n , r e g u l a t i o n s , a n d c o r p o r a t e p o l i c y .

• C o n t i n u a l l y i m p r o v i n g o u r e n v i r o n m e n t a l p e r f o r m a n c e ,i n c l u d i n g p r e v e n t i o n o f p o l l u t i o n , b y s e t t i n g a n do b t a i n i n g e n v i r o n m e n t a l o b j e c t i v e s .

Hazardous/Restricted Material

Prior to shipment, Suppliers must supply SD&L-Supplier Management - with a Material Safety Data Sheet (MSDS) for each possible hazardous material shipped, if either of the following conditions apply:

The material in question is one that has not previously been purchased by, or shipped to SD&L; or

The MSDS has changed recently.

For more information see:http://www.osha-slc.gov/Publications/MSDS/msdsform.html


Electrostatic Discharge Controls Static protection is needed whenever and wherever electronic components are handled or shipped whether as a single device or as an integrated part of a printed circuit board. Suppliers should establish an ESD Control program consistent with the Joint Electron Device Engineering Council (JEDEC) JESD625-A, or a similar industry standard program.

For more information refer to:http://www.jedec.org/

For more information see:Section 2- Packaging and Labeling - ESD Protective Materials

Shipment Inspection All products purchased from or repaired by a supplier for the first time will be subject to inspection at either the Peachtree City-Parts Distribution and Repair Center (PDRC) or at the supplier's site.

Product manufactured using special tools such as molds, dies, patterns, etc., for which SD&L is expected to pay, must first pass first article inspection before any tooling charges will be paid.

Product, which has been repaired, is also subject to inspection with payment contingent upon successful completion of the inspection.

Inspection may be based on the product's conformance to functional specifications, engineering drawings, procurement specifications, and SD&L standards for workmanship, ESD, and packaging. Any rejected product will be returned for corrective action.

Closed Loop Corrective ActionTo ensure each and every problem is resolved in a timely manner, SD&L maintains a closed-looped corrective action (CLCA) system. As a supplier, we request that you adopt this system, which is comprised of the following elements:

Problem Identification Determination of Root Cause Timely and Effective Corrective Action Verification of Corrective Action

Failure analysis investigation and results will be requested from our suppliers when performance falls below expected quality levels or as specified in contract terms and conditions. We understand that a cooperative effort may be required to resolve specific issues and we will drive identified internal actions. It should be noted that in the event no investigation or corrective action occurs as requested the Supplier’s status as a qualified supplier may be revoked subject to the terms and conditions of the Supplier contract.

http://www.jedec.org/


If suppliers have any questions concerning this requirement, call SD&L-SD&L Services Supplier Management at (770) 631-6909.

For assistance establishing a, industry standard, Problem and Corrective Action process, review JEDEC Standard JESD671.

For more information see://www.jedec.com

Supplier ScorecardThe Supplier Scorecard will provide a monthly review and evaluation of a supplier’s performance in regard to on-time delivery, quality level, purchase price variance, and shipment conformance.

Supplier Management collects and monitors performance data that will aid NCR in obtaining the best value, including excellent performance, in its supplier partnerships. When necessary, Supplier Management will coordinate the appropriate corrective actions with Suppliers whose performance does not meet NCR standards.

Tooling and ArtworkTooling, artwork, manufacturing aids, or documentation that have been paid for by an NCR facility can be used to make parts to support NCR, Service Design & Logistics (SD&L) product requirements. After production at the original NCR facility ceases, SD&L continues to be responsible for obtaining parts for service support.

Please contact the SD&L-Services Supply Management Buyer before disposing of any NCR owned tooling or write to:

NCR Corporation P. O. Box 2205 Peachtree City, Georgia 30269

Attention: SD&L- - Purchasing Manager

Electronic Data Interchange (EDI)NCR Corporation, Service Design & Logistics (SD&L), is actively pursuing Electronic Data Interchange (EDI) as a way of electronically transferring business information (purchase orders (EDI 850), acknowledgments (EDI 855), invoices (EDI 810), advance shipment notification (EDI 856), and defective material receipt (EDI 861).

It is important that our supplier partners have the ability to communicate using EDI-Automated Order Processing. Some of the benefits in doing so are as follows:

No hard copy purchase orders.


Accurate and complete transmitted information. Reduced order processing time and expense. Improved customer service.

SD&L conducts Full Cycle testing of each EDI transaction prior to being placed into production between the companies. Once in Production, each Supplier is monitored for increases in their transactional error rate, in order for both companies to fully benefit from the efficiencies of EDI.

NCR is represented on the American National Standards Institute. We have adopted the ANSI X.12 standard; however, if you use another standard, there are network companies that can provide the translation.

If you are interested in pursuing Automated Order Processing with NCR please refer to our web page for further instructions at:

http://www3.ncr.com/edi/supplier.htm


Section 4 - Transportation

Shipping MethodsGeneral InstructionsRouting Instructions are an extension to the Terms of Sale, and adherence to these instructions is necessary to insure a continuance of business with NCR Service Design & Logistics

SD&L is solely responsible to determine the carrier and level of service.

SD&L bears and pays freight charges. SD&L owns the goods in transit. SD&L will coordinate any loss and damage claims (if any).

SD&L Suppliers are responsible to tender the shipment to the designated carrier and insure proper packaging for safe arrival of the shipment to the destination.

Transportation AssistanceAny questions regarding these requirements or exceptions should be directed to SD&L, Global Transportation Department at (770) 487-7000, extension 7232, 6809 or 7139.

Default Shipping Method – Low CostSD&L is responsible to convey the carrier and level of service required when making a purchase agreement. Should SD&L not convey a level of service, the supplier is responsible to utilize the most cost-effective transportation, using a ground transit service provider.

Routing InstructionsShipments into, or made on behalf of, the Peachtree-City Distribution and Repair Center (PDRC) must be executed using the proper carrier and the proper level of service. Failure to comply with any of the following routing instructions will result in excessive freight charges becoming the sole responsibility of the supplier.


United States (Air only to Hawaii and Alaska

Surface Shipments: (Regular Service)Small Parcel Shipments 1-150 pounds FedEx Ground 1-800-762-3725

Skidded Shipments 151-5,000 pounds Consolidated Freightways 1-800-543-9942

Skidded Shipments Over 5,000 pounds See Note Below

Air Shipments: (Emergency Service)Next Flight Out All (USA Destinations)

All (non-USA Destinations

Sonicair CourierSky Courier

1-888-895-35721-800-789-8988

Small Parcel Shipments 1-100 pounds Airborne Express 1-800-AIRBORNE

Skidded Shipments 101-5,000 pounds Eagle Air Frt 1-800-388-3606

Skidded Shipments Over 5,000 pounds See Note Below

Note: Shipments Over 5,000 Pounds require specific routing instructions, these can be obtained by contacting the Global Distribution-Transportation Department at (770) 487-7000, extension7232, 6809 or 7139.

Freight Charges For shipments to the Peachtree City-Parts Distribution and Repair Center:

Bills of lading for truck (TL/LTL) shipments must be marked collect.

Air waybills must be marked collect, using the appropriate account number provided by SD&L.

Small Parcel shipments must be tendered FedEx Ground Collect. Contact SD&L Transportation Dept for set up using phone numbers above.

SD&L standard terms of sale/purchase are:

FOB Origin, Freight Charges Collect.

Standard terms of sale/purchase are FOB Origin, Freight Charges Collect. ALL shipments are to be shipped ‘freight charges collect’. If assistance is required to comply with this ‘collect’ requirement,


contact the Global Distribution-Transportation Department at (770) 487-7000, extension 7232, 6809 or 7139.

SD&L Purchase Contract Terms specify: FOB origin, Freight Collect. SD&L takes ownership of the goods when they are properly tendered to the carrier designated by SD&L. Transportation contracts, (i.e. airbills/bills of lading) made by contracted Suppliers, must designate NCR as the payor of all freight charges. Where the consignee is other than NCR Peachtree City, GA, air freight charges shall be designated as ‘third party billing’ with the proper NCR carrier account number designated on the airbill:

AIRBORNE EXPRESS charges should be made utilizing: NCR’s ABX account number 688-8726-4

FEDEX charges should be made utilizing: NCR’s FedEx account number 1692-0368-7

Eagle Air Freight charges should be made utilizing: NCR’s Eagle account number NCR20302B

Noted exception: Strategic Partners

Specific carrier account number assignment and setup are handled through the Global Distribution-Transportation Department at (770) 487-7000, extension 7139, 7232, or 6809.

LTL shipments (151 to 5000 lb. and/or skidded) shall be made utilizing Consolidated Freightways. All bills shall be marked: ‘Prepaid - Freight charges to be billed to: NCR/SD&L c/o PayTECH 56 Perimeter Center, Suite 330, Atlanta, GA 30356’

Bill of Lading / Air Waybill – GenerationA Bill of Lading or Air Waybill is a contract for services. When a SD&L Supplier executes a bill of lading or airbill, on behalf of NCR, careful attention must be exercised to insure that only the level of service authorized by SD&L is selected. Any charges above and beyond those authorized will be the sole responsibility of the supplier.

The complete address of shipment origin must be filled out.

The ship-to address must be filled out completely, including company name, street address, zip code, and SD&L Order Number.This request may require a shipment to any NCR -SD&L, US domestic location. (see Direct Shipment Label - Packaging and Identification) We will provide the:

Business/Company Name Street address


City, state, and zip code Local contact phone number.

The freight terms must read ‘Freight Collect’ or ‘Bill Recipient’, as SD&L is responsible for the freight charges. For Small Parcel Surface shipments, see section on FedEx Ground Collect.

Declare ‘No Value’ for insurance purposes on shipments, as SD&L is self-insured.

To insure proper contract rates are applied and paid on transportation invoicing from the carriers, it is the responsibility of the supplier to insure that all shipments are consigned: to ‘NCR/SD&L’, or to: ‘NCR c/o XYZ company’ (where XYZ company represents a consignee other than NCR.) and that the NCR Order Number is posted in the reference number field.

Closed loop EDI traceability and freight invoice verification require that the SD&L Purchase Order Number appear on all bills of lading and/or airbills.

An Air Waybill with the following information must accompany each shipment:

Complete name and address of the consignee:

Example:NCR Corporation 200 Highway 74 South

Building C Peachtree City, GA 30269

Telephone: (770) 631-6890 or 487-7244

Identify in the Accounting Information:

Emery CHB105 Southfield Parkway Suite 100 Attn: Trudy WilsonForest Park, GA 30297 Telephone: (404) 361-7107Fax: (404) 361-8213

Shipment ConsolidationIt is the responsibility of the Supplier to consolidate shipments made on the same day with a destination of NCR’s Peachtree City Parts Distribution. Shipments are to be consolidated using a single airbill or waybill or by utilizing a pre-approved automated manifesting device, that utilizes NCR contract rates and invoices directly to NCR. The supplier is responsible to insure that consolidation of shipments is performed to minimize transportation cost to NCR. Incremental charges incurred by NCR, caused through a lack of consolidation, will be the sole responsibility of the supplier.If the shipping destination is other than Peachtree City, shipments should be sent individually regardless of destination.


LTL Freight ClassificationFor Proper Equipment Classification the description: Data-Processing Equipment 116030 Sub 1 is generally acceptable for NMFC classification and must be used where applicable. It is the Supplier’s responsibility to correctly classify freight according to current legal practices.

Service Definition Small Parcel Ground Shipments - Non-skidded packages, under 150 pounds and less than 130 inches in combined length and girth must be tendered to FedEx Ground Inc., freight charges collect. FedEx Ground-Collect shipping programs must be set up by contacting SD&L’s Transportation department at (770) 487-7000, ext 7232, 7139, 6809.

Hazardous/Restricted MaterialThis section covers any substance or material that the United States Department of Transportation (DOT) has found capable of posing an unreasonable risk to health, safety, and property when transported in commercial carriers. Examples of possible hazardous material are batteries, cleaning solvents, lubricants, paint, and magnetized material.

In addition to any local or regional requirements, the Supplier or their designated logistics supplier must comply with DOT regulation, CFR 49 for ground or vessel transportation, and/or IATA regulations for air transportation.

Prior to the first shipment, Suppliers must supply SD&L-Supplier Management - with a Material Safety Data Sheet (MSDS) for each possible hazardous material shipped, if either of the following conditions apply:

The material in question is one that has not previously been purchased by, or shipped to SD&L; or

The MSDS has changed recently.

For more information see:Section 3 – Procurement Practices - Hazardous/Restricted Material

Import Shipment Procedures

Documentation RequirementsThe following information applies to international suppliers importing goods to NCR, Service Design & Logistics (SD&L), into the United States of America


Country of Origin Markings

General RequirementsAll product shipped to NCR SD&L Peachtree City must conform to the Country of Origin requirements stated below.

The Customs laws and regulations require that the country of origin be stated on all entries and that all imported merchandise be marked with the country of origin, unless an exception to the marking rule applies. The following items are designed to assist in making the country of origin determination. [See marking details below]

In addition to the requirements for country of origin declaration at entry and country of origin marking, the country of origin also impacts the customs duty calculation in two ways. First, the country of origin governs whether merchandise will be subject to the column one duty rate (most-favored-nation status) or the column two rate. In 1997, the only countries not eligible for the column one rate were Afghanistan, Cuba, Laos, North Korea, and Vietnam. Currently, all NCR imports are from column one countries.

Second, identification of the country of origin is essential for determining eligibility for preferential duty programs such as North American Free Trade Agreement (NAFTA), Generalized System of Preferences (GSP), Caribbean Basin Initiative (CBI), and Israel Free Trade (IFT). For example, if an article is of North American origin, then it is eligible for the reduced NAFTA duty rate. This process only covers what we refer to as “traditional” country of origin requirements. The country of origin requirements under preferential duty programs are not covered in this process.

Combined ComponentsCombining components does not necessarily confer country of origin status. Components which are merely packaged together retain their own country of origin. For example, suppose a printed circuit board from Country A is packaged with a mounting bracket from Country B and cables from Country C. Merely combining those articles into one package does not change their countries of origin. The entry documents would have to state all three countries and each of the components would have to be marked separately (unless one of the marking exceptions applied).

Foreign Manufacture Markings

Every article of foreign manufacture or production (or its container) must be marked at the time of importation so that the ultimate purchaser is aware of the English name of the country of origin.

The marking must be:

Located in a conspicuous place Affixed so as to remain on the article (or its container) until it

reaches the ultimate consumer, and Legible, indelible, and permanent as the nature of the article

permits.


Customs Suggested Methods of Marking

In general, the preferred methods of marking are those which incorporate the marking into the article itself at the time of manufacture.

Metal Articles: Die stamp, etching, molding Plastic Articles: Molding Ceramics: Glazed on prior to firing Tagging,

Labeling:Tags or labels may be permitted but must be conspicuous, legible, and permanent enough to withstand removal or defacement during normal handling and transportation to the ultimate purchaser.

Container or Holder Marking Requirements

Container Type Description Marking RequirementsA. Imported

Container, with product contained within it.

Usually, a disposable container in use at the time of importation.

Container not required to indicate country of origin of the disposable container, but

Should be marked to indicate the origin of the CONTENTS.

Container Type Description Marking RequirementsB. Container (holder)

marked with a U.S. address, but contains imported merchandise

Containers or holders of imported merchandise bearing the name and address of an importer, distributor, or other person or company in the United States.

Country of origin must be marked in close proximity to the U.S. address.

Ex: “Contents Made in France” or

“Contents Product of Spain.”

C. Contents Exempt from Marking

When an article is legally exempt from the marking requirements, but the container is not.

The outermost container or holder in which the article ordinarily reaches the ultimate purchaser must be marked to indicate the country of origin of the article whether or not the article itself is marked.

Language For imports into the United States, the country of origin marking must be in English. Some abbreviations are acceptable as long as they unmistakably indicate the name of the country of origin. (Note: Prior to using country of origin abbreviations, contact CI/EC to obtain specific approval from U.S. Customs.)


Hazardous/Restricted Material

For more information see:Section 4 – Transportation - Hazardous Materials.

Airbill / Waybill For more information see:

Section 4 – Transportation - Freight Charges - Bill of Lading / Air Waybill – Generation

Commercial Invoice A Commercial Invoice that is prepared in the English language must contain the following information and must accompany each shipment:

Complete name and address of the international supplier (your company).

Complete name and address of the consignee:

Example:NCR Corporation200 Highway 74 South

Building C Peachtree City, GA 30269 Telephone: (770) 631-6890 or 487-7244

Identify in the Accounting Information:

Emery CHB105 Southfield Parkway Suite 100 Attn: Trudy WilsonForest Park, GA 30297 Telephone: (404) 361-7107Fax: (404) 361-8213

Invoice number Invoice date Shipped from: (Example: Tokyo, Japan) Shipped to: (Example: Atlanta, Georgia) Shipment date Vessel:

Ocean shipments- identify the ocean vessel name and voyage number.

Airfreight shipments- identify the master air waybill and house air waybill numbers.


Method of payment Example: Letter of Credit Note: If payment is by letter of credit, please show the letter

of credit number on the commercial invoice and the name of the bank.

Terms of payment (Example: FOB Tokyo, Japan) Note: If terms of payment are C.I.F., the costs of insurance

and freight must be itemized separately on the commercial invoice. If terms of payment are C&F, the cost of the freight must be itemized separately on the commercial invoice.

Any marks, numbers, and/or symbols shown on the shipping cartons. SD&L purchase order number (Example: P.O. XXXXXX) for each NCR part number.

NCR part number Supplier's part number for each NCR part number Country of Origin for each NCR part number

Note: The country of origin means the country where the part was produced or manufactured. If multiple countries were involved, then the country with the largest percentage of the cost would be the country of origin.

A detailed description of each NCR part number.

Failure to provide the description information can result in the assessment of fines and penalties against NCR by the United States Custom Service. Any fines or penalties issued against NCR due to a supplier ignoring the required description guidelines may result in the termination of further business with that supplier.

Note: If multiple NCR parts are shipped under a single NCR part number (modification kit), each component part in the kit must be itemized as follows:

A detailed description for each NCR part number according to the description guidelines.

NCR part number for each item in the kit or module. Quantity per NCR part number. Unit price per NCR part number. Total price per NCR part number. Total price of the kit or module. Unit price for each NCR part number.

Notes:


If currency is not United States Dollars, please state the name of the currency.

If any discounts are involved in the purchase price, please state the amount of the discount and the reason for the discount.

Total price for each NCR part number. Grand total price for the entire invoice. Gross weight.

Note: Specify if gross weight is in pounds or kilograms.

Net weight. Note: Specify if net weight is in pounds or kilograms.

Signature, title, and printed name of person signing the commercial invoice.

Packing List For more information see:Section 2 - Packaging and Labeling - Packing List

Carrier DesignationInbound carrier selection is based on current SD&L agreements, specifying geographic region, service requested and/or shipment weight:

Canada:Regular Service Emery 2-dayEmergency Service Emery Next dayEurope-Middle East-Africa:Less than 70 kilograms Emery ExpressOver 70 kilograms Emery Air FreightAsia-Pacific:Less than 45 kilograms Emery ExpressOver 45 kilograms Emery Air FreightAustralia:Less than 90 kilograms Emery ExpressOver 90 kilograms Emery Air FreightLatin America:All shipments Emery Air Freight

To contact your local Emery office, www.emeryworld.com

Use NCR Emery account number: 539387134

Additional information regarding current agreements can be obtained by either calling (770) 487-7000, extension 6890 or 7244, or mailing Supplier’s request to:

http://www.emeryworld.com/


NCR Peachtree City Parts Distribution and Repair Center P.O. Box 2205

Peachtree City, GA 30269Attn.: Import Department

Shipping ContainerFor more information see:Section 2 - Packaging and Labeling - Packing List/Ship Container

Shipping Notification

Air Express and Air Freight Shipments

The commercial invoice, packing list, house air waybill, and master air waybill must be faxed to (770) 631-6869 or airmailed, within 24 hours after shipment departure, to:

NCR Corporation P.O. Box 2205 Peachtree City, GA 30269Attn.: Global Distribution-Import Department

Ocean Shipments

The original ocean bill of lading, commercial invoice, and packing list must be airmailed within 24 hours after shipment departure to:

NCR Corporation P.O. Box 2205 Peachtree City, GA 30269Attn.: Global Distribution-Import Department


Section 5 - Engineering Changes

NotificationSD&L - requires notification of ANY change to an assembly and/or service.

There are two types of changes recognized by NCR.

1. Interchangeable Change — A change that does not alter the fit or function of the assembly in ANY application. The new and old style can be used one for the other in all applications.

2. Non-Interchangeable Change (NIC) — A change that impacts the fit or function of the part in ONE OR MORE applications. The new and old styles are no longer mutually interchangeable, backward or forward, in one or more applications.

NEW WILL SERVICE OLD — This is interpreted as the new will directly substitute for the old in all applications without modifying the part or unit to achieve proper operation, other than normal service adjustments.

NEW WILL NOT SERVICE OLD — Since this condition offers essentially no replacement for the old style, one of the following resolutions are expected of NCR’s Suppliers:

a. The old style will continue to be supplied.b. An explanation as to how a new style can be made to

work in place of the old.c. A retrofit of all units that use the old style part might be

offered with replacement parts provided at no charge.

We require advance notice of any change, prior to the shipment of any parts impacted by engineering changes. Shipping an unauthorized (by SD&L) new style will delay payment of your invoice.

NO NEW STYLE PARTS SHOULD BE SHIPPED UNTIL THE BUYER HAS CONFIRMED THAT THE ALTERNATE PART NUMBER IS APPROVED AND THAT PDRC IS SET UP TO RECEIVE IT.

Engineering Change NoticeWhen the supplier provides a newer version or a substitute part we require notification that documents the reason for the change. We track these changes with an Engineering Change Notice. Supplier may copy and use our document or submit an internally generated document (ECO, ECN) or provide the OEM's documentation, if it contains all the necessary information. A sample document and the required information are on the following page. An explanation of the form follows.


Description — Part name as it appears on the Purchase Order. Old part number and revision — The part number and revision

that is being replaced. New part number and revision — The part number and revision

that you will be shipping. If it is a revision change only, the new revision is sufficient.

Interchangeability — New will service old style — Old style will not service new. Two way interchangeable — (New will service old style - Old

style will service new). This must apply to all applications of new style and old style without altering the part or the unit to achieve proper operation - other than normal service adjustments.

If new style will not service old style — what is your plan to support units that will require the old style in the future?

Other — If the previous definitions do not apply please explain the situation in your own words.

Upgradeability — Can old style be reworked to new style part? Reason for Change — Cost Reduction, Reliability, Other. Stock disposition — Use up old style, Rework and Upgrade old

style, or Not Repaired old style. A contact at your company (name and telephone number)


If you have any questions, please contact SD&L-Data Control at (770) 487-7048, or fax information to (770) 487-7279, Attn: Manager, Engineering Change and Control.


Section 6 - Invoice and Payment

Minimum Invoice RequirementsNCR, Service Design & Logistics (SD&L), has the following minimum information requirements for each invoice:

SD&L Purchase Order number NCR - SD&L part number Acknowledged quantity Acknowledged price Company name and address payment should be sent to

Submit only one line item (part number) per invoice.

The invoice should be for material only. All transportation costs are billed directly to NCR-SD&L by our transportation vendor. Therefore, Supplier’s invoices must not include any transportation expense (freight, shipping/handling, and insurance), over and above the cost of the material. Refer to “Shipping Methods Section” for freight charges.

Mail invoices to:

NCR Corporation P.O. Box 2205 Peachtree City, GA 30269

Attn: Finance Department Fax invoices to:(770) 487-7180

If you need information about an invoice, call (770) 487-7000 and request Accounts Payable.

Manager, Purchasing, (770) 487-7219

Terms of PaymentThe terms of payment for all orders will be net 45 days from invoice date, based on SD&L previously receiving a defect-free shipment(s).


8

Non-EDI Direct Shipment Order - InvoicesIn addition to the minimum invoice requirements, the Invoice must include the Sales Order number.

The Sales Order number is the incident work order number assigned by NCR when an emergency order is initiated. The number is required on the packing list.


EDI InvoicesWhen submitting an EDI 810 – Invoice transaction the following three fields must be mapped correctly to the EDI 850 transaction to uniquely identify the specific shipment:

Purchase Order Number

Purchase Order Release (if applicable) Shipment Identifier (SID)



Section 7 - Repair

General Requirements Inventory held at the Vendor for repair is subject to a formal reconciliation process to be conducted by SD&L Finance Department.

All repaired products must have a rework label (see “Rework Label” in this section).

All related discussions and agreements, prior to receiving product for repair from SD&L, must be negotiated with the SD&L-Supplier Management. For all related discussions, after receiving product from SD&L (such as, PO placement/reconciliation), you must contact your SD&L- Buyer.

Subcontracting of repair or testing services is not authorized unless prior arrangements have been made with SD&L-Supplier Management at (770) 631-6909.

General InformationNCR, Service Design & Logistics (SD&L), will issue a Purchase Order (PO) to our suppliers to record the procurement transaction. When suppliers receive a SD&L Purchase Order, the data should be reviewed and verified .Any discrepancies should be noted on the Purchase Order and be reviewed and corrected, if necessary, with SD&L Purchasing within 10 days of the date of the Purchase Order.

All of the requirements defined for Purchase Orders apply; in addition to the following special requirements.

For more information see:Section 1C - Purchase Orders

Repair Purchase OrdersAll parts returned to Suppliers under the repair purchase order program will come from the Peachtree City Parts Distribution and Repair Center (PDRC).

Purchase Order AcknowledgementIf you agree with the information, sign and return a copy of the PO.

If you don't agree with the information, draw a line through your concern, record your information on the PO, sign, and return a copy.


If you are communicating via EDI, the acknowledgement is the 855 transaction

Receipt ValidationWhen you receive a shipment of parts for repair, and you determine: The quantity received is not the same as the PO qty. The packaging was insufficient to protect the parts. There is concealed damage (shipping container intact, but the

contents are damaged).

Should you experience any of these situations, please call 1-800-438-7830 and let the agent know the type of situation, and the PO #. The problem can then be captured and assigned to the correct SD&L organization for resolution.

Problems and Corrective Actions

Problem

The shipment for repair includes parts that are not the same as the part number identified on the Purchase Order.

This does include receiving the incorrect part(s) shipped for repair and modification to the latest NCR Part Number.

Example: PO is for P/N 123-0000001 to be repaired and modified to P/N

123-0000005. Part received is 123-0000002, and it can also be repaired and

modified to P/N 123-0000005, this is a mis-match.

Corrective Action

As soon as material is identified as mis-identified the parts need to be labeled as “Mis-Identified” and returned to:

NCR CorporationPeachtree City - Parts Distribution and Repair Center200 Highway 74 South

Building "A" (Note: The building change)Peachtree City, GA. 30269

Attn: <Purchase Order(s) Numbers(s)>


Note: Please provide any information you may possess regarding the correct identification of the parts being returned, either enclosed with the part or on the paperwork/packing list.

Transportation DamageIf the carrier damages the product due to shipping and handling, note product damage in shipment on the carrier’s paperwork and receive the shipment. Do Not Remove the Product from the Original Shipping Container.

Immediately contact SD&L-Transportation Department and they will file a claim with the carrier and inform you of the disposition of the product.

For more information see:Section 4 - Transportation - Transportation Assistance

WarrantyWarranties vary from supplier to supplier. They are subject to the terms and conditions of the individual contracts or the Term and Conditions of the Purchase Order. NCR SD&L warranty division controls warranty activity with each supplier based on these terms and conditions.

Contact with SD&L about warranty activity should be directed to:

SD&L - Supplier Management – Supplier ManagerIf you do not know the Supplier Manager assigned to your account contact Supplier Management at 770) 631-6909.

Specifications All NCR products must be repaired to the latest released product specification.

Specifications for NCR products, where NCR maintains design control, will be provided by NCR. Contact Supplier Management, unless otherwise negotiated with NCR-SD&L-Supplier Management.

Specifications for non-NCR products (third party) are the responsibility of the supplier, unless otherwise negotiated by NCR-SD&L-Supplier Management.


Repair Exceptions

Scrap

Physically damaged service parts, that CANNOT be repaired, are SD&L assets, and must be processed correctly. To properly account for the parts, and to process payment, the Supplier must:

Contact SD&L Purchasing to initiate the "Scrap at Vendor" process. This requires the Supplier to provide written notification, on their Company Letterhead to document the disposition of the inventory. Required data elements for this notification are:

1. The date scrap occurred.2. Purchase Order number (Rework).3. NCR Part Number being Scrapped.4. Quantity to be Scrapped.5. Reason for Scrap

Physical Damage. Beyond economical repair. Returned missing parts. Other (explain).

By failing to follow this process, SD&L will hold the Supplier responsible for any un-returned inventory.

Un-repairable

If a Supplier is not able to repair an NCR defective part (based on the current test coverage or test environment) or if the part has two consecutive occurrences where no fault was found (double no-fault) the part should be scrapped.

Follow the process defined above.

Product AppearanceThe cosmetic appearance of a repaired product must be in a “Clean, Like New Condition”. Any exception must be negotiated with your SD&L- Supplier Manager. Example - No chips and/or scratches are allowed anywhere on the face of CRTs. Phosphor burns are not allowed anywhere on the CRT. There will be no bends or twists in metal frames, brackets, enclosures, etc.

NCR-SD&L Supplier Management can provide Workmanship Standards for details and standards concerning acceptable defects on printed circuit boards.


Rework LabelA rework label must be placed on each repaired assembly. All assemblies must be identified with the NCR 10 digit part number. Placing the label over the original part number inscribed on the product is the normal method of re-identifying. The rework label provides a repair status and a new label will be used each time a product is repaired. All previous rework labels will remain on the product.

The Buyer responsible for the PO must be notified of any exception, prior to the initial shipment of product with a variation.

Rework labels can be obtained from Purchasing by requesting part number:

998-0761089.

The rework label must be positioned so that it will not effect the installation or operation of the product.

Rework Label

LOC. is your Oracle supplier code as assigned by SD&L. I.D. is a two-digit technician code, assigned by you. Must be

numeric characters. MO/YR is a three-digit date code, two digits for the month and

one digit for the year, to identify the repair date. For example, 095 refers to September 1995.

PART NO. REV. is the NCR 10 digit part number and revision letter of the product.

CODE is the one digit repair code. Use only one of the following:

1 — No Fault Found - This is used if no fault was found with the product during testing. However, if the previous rework label indicates that no fault was found during the last repair activity, code 5 is used.

2 — Repair - This is used for all repaired assemblies.3 — Modification Only - This is used if the part was modified

and no repair was required.4 — For SD&L use only.5 — For SD&L use only.7 — For SD&L use only.8 — Scrap (For SD&L use only).

MO/YR — For SD&L use only.


Defective Part ID Tag Each part may have a Defective Part ID Tag attached, which will indicate the Reason for Failure. This information may be used to identify a failure mode or trend.

Defective Label - Example

Part NumberPart Number

Defective type Defective type ([([NormalNormal Defective] or OBF) Defective] or OBF)

Requisition NumberRequisition Number

Ship from SiteShip from Site

Shipped to LocationShipped to Location

Part Number Peel-outPart Number Peel-out(P/N, Requisition Number, (P/N, Requisition Number, Description & FailureDescription & Failureinformation)information)

Ship from SiteShip from Site


SD&L (internal) Return Material Authorization Label -Example

Part Number

Requisition Number

Part Description

RMA Print Date

RMA Number

Part Number and Defective type (Peel-Out)

RMA Number (Peel-Out)

Return Address (shipped From)


Outbound Repair Order - Shipping LabelsSingle Part - LabelAll products sent to suppliers by Peachtree City Parts Distribution Center will be labeled using the following convention. The label below is the actual “pick” document used by our Distribution Department to pick the part(s) for shipment to the supplier. If the shipment is a priority to be repaired the label will be pink in color instead of white.

Only 1 PO will be sent in a shipment. (There may be multiple cartons)

Each shipment will be a complete PO, unless all inventory is not available to complete the order.

Each (all) part(s) with a unique RMA # (2) number will have a separate label attached.

Each part that has a Pick Quantity (6) of 1 will have a label attached.

Pick Label

The printed fields are:

(1) Ship to Name(2) RMA # (if required)(3) PO Number(4) NCR’s Supplier Identification Number(5) NCR Part Number(6) Pick Quantity (# of parts picked)(7) Description of Part shipped(8) Order Quantity (PO Quantity)

The bar coded (type 39) fields are:(Note: Leading alpha character is not part of number)

(3) PO Number (4) NCR’s Supplier Identification Number(5) NCR Part Number(6) Pick Quantity(9) NCR internal use (type 128)


Over-Pack Container - LabelFor shipments of more than 1 part, the Single Part - Pick Label will be on each part container inside of the over-pack container.

Each over-pack carton will have a label. The following fields will be printed on the label.

Over-Pack Label

Ship to Address

Ship From Address

NCR Package ID

NCR Purchase Order Number

NCR Part Number

Quantity in Package

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