O n l i n e B a c k u p f o r B u s I n e s sPresented by:

Michael Connolly

Amanda Vanio

Executive Level Briefing

February 3, 2003

Who Is

• Largest national online data backup and recovery service provider

• Servicing over 300 customers who currently back up more than 3,000 servers while protecting over 170TB of data daily

• Vaults are located in secure data protection sites in Waltham, MA and Philadelphia, PA

• Offices in: Boston, New York, New Jersey, Baltimore/ Washington, Philadelphia and Atlanta

amerivault corp

Electronic VaultingA lights out, automated electronic solution that securely transports backup data on a nightly basis, over the Internet, to a remote Mass Storage Vault housed in a secure facility to ensure recoverability

This is accomplished by utilizing delta processing, at the block level, to move the data within a reduced time window. This also guarantees a nightly full backup

Significant Business Trends• Shift from mainframe to distributed processing

• Exponential growth in data storage - 60% to 100%

• Telecom deregulation drives choice, price and availability

• The Internet Phenomenon – Global Reach made easy

• High Availability Requirements

• E-commerce – SAP, CRM, ERP, etc.

• Killer APPs are Memory Hogs

Why Reliable Data Backup and Recoverability Is Essential

• 93% of companies experience data storage problems• 51% of those with problems are not fixing them • 54% of companies are experiencing information loss

• Business-wide, hourly downtime, +/- $78K/yr• Following an Event 43% of companies never reopen; 29%

close within 2 years• 80% of first Tape Backup Recoverability Tests fail

according to assorted studies by AT&T, DRJ, SunGard, BTI Computer Systems and Ernst & Young

Potential Downtime Results• Impacted cash flow

• Possible loss of customers

• Erosion of image

• Loss of market share

• Possible regulatory violations

• Loss of investor confidence

• Loss of competitive edge

• Data is an irreplaceable strategic asset

• Destruction of data could result in catastrophic financial loss

• IT management must put safeguards in place to protect mission critical data

THE NEED TO SAFEGUARD DATA

Pop Quiz: Question #1

Name 2 Significant Business Trends as previously mentioned?

CURRENT BACKUP SYSTEMS DO NOT:

• Ease management of distributed systems

• Transport data off-site to a secure location

• Provide high availability of data for restoration

• Reduce or eliminate points of failure

• Reduce operating costs

• Compress the backup window

THE PROBLEM

• Backups may not occur regularly• Media remains on site in harm’s way• Restores sometimes can’t be executed• Backups fail due to equipment malfunction• Backup/restores fail because of media issues• Human error may derail process• Downtime costs are significant

THE PROBLEMCURRENT BACKUP SYSTEMS DO NOT:

ONLINE DATA BACKUP:A lights-out, fully automated solution to

securely transport data on a customized pre-determined basis, over existing Internet

bandwidth, to a secure remote vault facility

(aka Electronic Vaulting or E-vaulting)

THE SOLUTION

Network Architecture

• Only the changed blocks of a file are transmitted to complete the backup

• The Process capitalizes on the small percentage change in data between backups

• 1:4 percent of data changes daily; changed blocks are 1:4 percent of data-set to be backed up

• Every backup is a full backup yet significantly faster than an Incremental or Differential

The Architecture:DELTA PROCESSING

Delta Processing1:4 percent of 1:4 percent

Security:Client

• Push technology• Block level delta

processing• Levels of encryption• Firewall configuration• VPN option• CRC error checking• E-mail notification

Vault Systems and Security

• LSI or EMC in a SAN• Full redundancy• RAID 5 array• Multi layered firewall• Anti-intrusion system• 3rd party monitoring• Backup of the backup

COMPARISON TO TRADITIONAL TAPE BACKUP

old technology

Lights out, automated NO YES

All data is encrypted NO YES

Emergency retrieval time window 2-4 hrs. 2-4 min.

Cost of retrieval $60 - $150 $9

Data is instantly off-site and secure NO YES

Reduction of media cost NO YES

Easy support of remote branch location NO YES

Recovery Time Line for a 20GB Server

8:00PM Start Backup

10:00PM Backup Complete

8:00AM Admin removes tapes & prepares it for pickup

9:30AM Vendor picks up tapes

9:31AM-12:29PM Driver continues his/her route

12:30PM Driver at warehouse drops tape in a staging area

3:30PM Internal staff starts filing tapes

Tapes Sit: No Temperature Control

8:00PM Start Backup

8:30PM Finished Backup information Off Site

8:45PM Perform cyclical redundant check, data stored in Mass Storage Vault

9:00PM Process Complete

No Temperature Control

Tape Backup

Electronic Backup

$$$$$ $$$$ $$$ $$ $

0 2 4 24 - 36

High availability

amerivault online backup

Replication

Traditional recovery

INVESTMENT

HOURS

COST OF RECOVERY

Pop Quiz: Question #2What type of backup is achieved with the

amerivault software?A. Incremental & Differentials

B. Differentials & Full

C. Delta Block Level Super Incremental & Full

D. Delta Block Level Super Incremental alone

THE BOTTOM LINE

• Unattended nightly backups – local and remote

• Data is instantly offsite and secure

• Assures Business Recovery as part of companies overall DR plan

• Reliability from the industry leader

• Ultimate turnkey, low-cost solution

E-vaulting Provides for:

You should Judge a Vendor by the Partners they Keep

Partners referred in a “Best of Breed” capacity include

• Adaptive Solutions• EMC• HP/Compaq• Switch & Data• UUNet• SunGard

The SunGard Relationship• Recently Acquired

Comdisco and Guardian IT

• #1 Hot Site Business Continuity and DR Services Provider

• Highly Secure and Protected Facilities

• Shared or Dedicated Servers

• Data vaulted to 401 North Broad St. Philadelphia Mega Center

• Data available at all SunGard facilities via internal OC192 network

• Data immediately available upon arrival during a Test or an Emergency

• Could your company survive a catastrophe and be back in business in a day or two?

• Up until now only Fortune 500-type companies could afford the luxury of a BIA, DR plan, semi-annual tests, hot sites, backup computers and reserved seats

Often at a cost exceeding $150,000 per year• But now amerivault offers restartIT:

the ability to collocate Hot Stand-by Servers in the same facility as your mission critical data

• Data recovery

• Collocation site for critical servers• Testing• Support• Server delivery or high speed remote access• All under an SLA

What do you get with ?

Exchange Plug-In

Optional DR module, MAPI module or both DR module:

full server restore capability in the event of a disaster

MAPI module:mailbox and file level restores

Assures Open Files are backed up and recoverable

How to Become a Client:

Our Pilot offers you a “test drive” of our service with real-time, back-up and restore capabilities. “2 compressed gigs for 2 weeks for $295”

Provide, under contract, actual Live back-up, storage and recovery service with a guaranteed “initial 30-day out clause under our SLA”

Either Option allows you to model your sites’ requirements for communication speeds, storage, and overall costs

Final Quiz Question:

What are 3 reasons why a company should utilize the

amerivault online data backup, storage, & recovery service?

or for additional information on:

EvaultingrestartIT

Exchange Plug-In please contact:

Michael Connolly – amerivault General Mgr. (781) 890-8690 ext 116 OR

amerivault General Sales Line (781) 890-8690 ext 191

QUESTIONS?