AMI “Its more than Just AMI “Its more than Just Meter Reading”Meter Reading”

By Matt KlinkerBy Matt Klinker

APPA 2007 Engineering and APPA 2007 Engineering and Operations Technical ConferenceOperations Technical Conference

E&O2007

AgendaAgenda

Intelligent GridIntelligent Grid Advanced Metering Advanced Metering

Infrastructure CommunicationsInfrastructure Communications AMI related applicationsAMI related applications Enterprise ApplicationsEnterprise Applications Software SelectionSoftware Selection

You’ve installed the automated You’ve installed the automated meter, now what?meter, now what?

E&O2007

Intelligent GridIntelligent Grid

An “intelligent grid” can support An “intelligent grid” can support demand response, distributed demand response, distributed generation, time-based rates, generation, time-based rates, and other programs and other programs

Potential cost savings, revenue Potential cost savings, revenue enhancement, safety and enhancement, safety and reliability improvements can be reliability improvements can be achieved through achieved through implementation of intelligent implementation of intelligent grid applications grid applications

E&O2007

Intelligent Grid (Cont’d)Intelligent Grid (Cont’d)

Broadband communication for Broadband communication for telemetry and controltelemetry and control

Intelligent electronic devices Intelligent electronic devices providing monitoring of providing monitoring of conditions, fault detection and conditions, fault detection and diagnosis, and Volt / VAR controldiagnosis, and Volt / VAR control

Event management through Event management through distributed processingdistributed processing

E&O2007

AMI and Intelligent GridAMI and Intelligent GridA

utom

ated

Met

erin

g Intelligent Grid

SubstationAutomation

DistributedProcessing

Switching and Controls

Grid Automation

Communications

Usage Collection

Outage Management

End User Interaction

DistributionAutomation

On Demand Data

Analysis

E&O2007

EPAct 2005EPAct 2005

Energy Policy Act of 2005Energy Policy Act of 2005 Demand Response policyDemand Response policy Directive to offer time-based Directive to offer time-based

selectable rates to the client selectable rates to the client More accurate metering dataMore accurate metering data Meter deployment requirementsMeter deployment requirements Impact on deployment schedulesImpact on deployment schedules

E&O2007

Advanced MeteringAdvanced Metering

Advanced metering is the Advanced metering is the integration integration of electronic of electronic communication communication into into meteringmetering technology to facilitate two-way technology to facilitate two-way communication between utility and communication between utility and customer equipment.customer equipment.

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United States penetration of advanced metering

US AMI PenetrationUS AMI Penetration

Docket No: AD-06-2-000 August 2006

E&O2007

AMI System DiagramAMI System Diagram

Thermostat

Substation

Consumer

MDM / CIS

Electric

Operations

AMI Host

Time Based Pricing

Feeder

ConditionRestore

Commands

Operations Center

Customer

Operations

WirelessBPLPLC

Cellular

WirelessBPLPLC

Cellular Meter

Backbone

Network

IED

Meter Data / Outage Detection

E&O2007

AMI BenefitsAMI Benefits

Tamper detection, fraudTamper detection, fraud Remote disconnect / reconnectRemote disconnect / reconnect Outage restoration and Outage restoration and

notificationsnotifications Load profiling and system load Load profiling and system load

snapshotssnapshots More accurate billingMore accurate billing Demand Response (DR) Demand Response (DR)

enablingenabling

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Application:Application: Load Management Load Management

Use AMI to reduce and manage Use AMI to reduce and manage load on the power grid.load on the power grid. Load controlling devices report Load controlling devices report

what loads are active at a given what loads are active at a given timetime

Determine whether installed peak Determine whether installed peak load generation is adequateload generation is adequate

Voltage and power qualityVoltage and power quality Faster load researchFaster load research

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Application:Application: Demand Response Demand Response

Shift or reduce use to improve Shift or reduce use to improve electrical grid integrityelectrical grid integrity Notifies Operations when grid is Notifies Operations when grid is

near or at capacitynear or at capacity Activates on site power generation Activates on site power generation

(Distributed Generation) (Distributed Generation) Notifies customers when pricing Notifies customers when pricing

structure changesstructure changes Interacts with (Automated) Interacts with (Automated)

Demand Side ManagementDemand Side Management

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Application:Application: Automated DSM Automated DSM

Customer can automatically Customer can automatically optimize consumption optimize consumption Similar to Demand Response (DR)Similar to Demand Response (DR) Enables the customer to better Enables the customer to better

manage finances through manage finances through decreased usagedecreased usage

Automated DSM responds to Automated DSM responds to current pricing structures current pricing structures

E&O2007

AMI Business BenefitsAMI Business Benefits

$3.79

$0.47

$0.27

$4.02

$3.25

$2.03

$- $1.00 $2.00 $3.00 $4.00

Customer

Utility

AMR Business Benefits by Stages

Basic

With Meter DataManagementImplement DemandResponse

Source: AMI/MDM Utilipoint 2005

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Distribution Network Distribution Network ManagementManagement

Greatest benefit to AMI is better Greatest benefit to AMI is better decisions based on correct decisions based on correct assumptions about future use.assumptions about future use.

It provides information about It provides information about peak consumption to aid in peak consumption to aid in outage prevention, load outage prevention, load management, and customer management, and customer incentive programs.incentive programs.

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Application: Application: OutageOutage ManagementManagement

AMI can be key in the analysis of AMI can be key in the analysis of a service outage.a service outage. Pinpoint where and how often an Pinpoint where and how often an

outage occursoutage occurs Faster redistribution of loads to Faster redistribution of loads to

offset excess power (DA)offset excess power (DA) Inform customer service of troubleInform customer service of trouble Better distribute repair crews in Better distribute repair crews in

the fieldthe field Tamper DetectionTamper Detection

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Customer InteractionCustomer Interaction

AMI allows the customer to:AMI allows the customer to: View up to the hour billingView up to the hour billing Customer Service will have a Customer Service will have a

better understanding of customer better understanding of customer usageusage

Faster, easier account service Faster, easier account service activations and terminationsactivations and terminations

Enable “Time of Use” so customer Enable “Time of Use” so customer can better manage their power use can better manage their power use and lower their costand lower their cost

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Customer Interaction (Cont’d)Customer Interaction (Cont’d)

Customers generally support the Customers generally support the integration of AMIintegration of AMI PPL: “Customers appreciate the PPL: “Customers appreciate the

better billing and look forward to better billing and look forward to more services in the future”more services in the future”

PG&E: “Very few customers don’t PG&E: “Very few customers don’t like AMI”like AMI”

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Communication MediumCommunication Medium

Power Line Carrier / BPL Power Line Carrier / BPL Twisted Pair CopperTwisted Pair Copper Coaxial CableCoaxial Cable Fixed Wireless NetworkFixed Wireless Network Cellular Cellular Fiber OpticsFiber Optics

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Meter CommunicationsMeter Communications

Internet Protocol <10 MbpsInternet Protocol <10 Mbps TDM <56 KbpsTDM <56 Kbps PLC / BPLPLC / BPL FiberFiber Licensed WirelessLicensed Wireless Unlicensed WirelessUnlicensed Wireless CellularCellular Leased Lines / Dial upLeased Lines / Dial up

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BroadbandBroadband

Bandwidth limitations are a Bandwidth limitations are a thing of the past.thing of the past. True high speed data rates over True high speed data rates over

power line (BPL)power line (BPL) Better leverage existing fiber for Better leverage existing fiber for

backbone/backhaul (GigE)backbone/backhaul (GigE) Uses: meter reading, DSM, flow Uses: meter reading, DSM, flow

measurements, etc measurements, etc Tap new revenue streamsTap new revenue streams

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Network ManagementNetwork Management

AMI system becomes a singular AMI system becomes a singular complete network management complete network management tool.tool. Overlay power and communication Overlay power and communication

networksnetworks Streamline Network Operations Streamline Network Operations

CentersCenters

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Managing DemandManaging Demand

AMI improves the process of AMI improves the process of managing demand for natural managing demand for natural resourcesresources

Savings from selective load control, Savings from selective load control, where the utility or customer where the utility or customer schedules a time to use their utilitiesschedules a time to use their utilities

If specific capacity constraints exist, If specific capacity constraints exist, utilities can offer customers near utilities can offer customers near real-time incentives to reduce real-time incentives to reduce consumption consumption

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Application:Application: Meter Data ManagementMeter Data Management

System for analyzing the System for analyzing the information from the metersinformation from the meters Single point to archive dataSingle point to archive data Interface with billing and legacy Interface with billing and legacy

systemssystems Allows for multi-user access of Allows for multi-user access of

meter datameter data Optimum performance of AMR Optimum performance of AMR

systemssystems

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Variable Pricing StructuresVariable Pricing Structures

AMI allows price structures that AMI allows price structures that better reflect customer usagebetter reflect customer usage

Variable pricing encourages off-Variable pricing encourages off-peak usage with reduced rates peak usage with reduced rates to customers to customers

Utilities save resources and Utilities save resources and customers save money on their customers save money on their utility billsutility bills

A win-win situation A win-win situation

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Time-of-Use ScheduleTime-of-Use Schedule

PERIODPERIOD RATESRATES

Off-Peak SummerOff-Peak Summer 4.88¢/kWh4.88¢/kWh

Peak SummerPeak Summer 17.83 ¢/kWh17.83 ¢/kWh

Off-Peak Winter (1Off-Peak Winter (1stst 400) 400) 6.58 ¢/kWh6.58 ¢/kWh

Off-Peak Winter (add’l)Off-Peak Winter (add’l)

Peak WinterPeak Winter

4.75 ¢/kWh4.75 ¢/kWh

7.52 ¢/kWh7.52 ¢/kWh

Source: SALT RIVER PROJECT AGRICULTURAL IMPROVEMENT AND POWER DISTRICT E-26 STANDARD PRICE PLAN FOR RESIDENTIAL TIME-OF-USE SERVICEEffective: November 1, 2006

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Improved Data QualityImproved Data Quality

Automated, remote data Automated, remote data collection streamlines the collection streamlines the process and increases the process and increases the quality of data collected by quality of data collected by reducing the number of steps reducing the number of steps between consumer usage and between consumer usage and bill distribution. bill distribution.

Hard to reach meter access is Hard to reach meter access is no longer necessaryno longer necessary

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Shorter Billing CycleShorter Billing Cycle

AMI shortens the billing processAMI shortens the billing process Cash flow is available earlier, Cash flow is available earlier,

decreasing daily sales decreasing daily sales outstanding (DSO)outstanding (DSO)

Improved data integrity Improved data integrity eliminates reissued, disputed eliminates reissued, disputed bills bills

AMI educes theft of servicesAMI educes theft of services

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Efficient Call CentersEfficient Call Centers

Most incoming calls are about billing Most incoming calls are about billing errors, rescheduling meter readings errors, rescheduling meter readings and/or reporting outagesand/or reporting outages

Automated data instantly availableAutomated data instantly available Utilities are proactively telling Utilities are proactively telling

customers which areas are affected customers which areas are affected and the estimated durationand the estimated duration

Staff can provide better customer Staff can provide better customer service service

Call center costs go downCall center costs go down

E&O2007

Customer IntelligenceCustomer Intelligence

AMI enables customer behavior AMI enables customer behavior profilingprofiling

Effects of outages can now be Effects of outages can now be studiedstudied

Data can be used demand Data can be used demand management, phase load management, phase load balancing, and time-of-use databalancing, and time-of-use data

Improves quality of service and Improves quality of service and shortens response times to shortens response times to outages outages

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Other BenefitsOther Benefits

Reduced call center volume of high Reduced call center volume of high bill complaintsbill complaints

Reduction in costs to support Reduction in costs to support estimated readings and estimated readings and turn-ons/turn-offsturn-ons/turn-offs

Reduced trouble call dispatchesReduced trouble call dispatches More timely billing and better cash More timely billing and better cash

flowflow Reduced energy theft and tamperingReduced energy theft and tampering Optimized load and distribution Optimized load and distribution

networknetwork

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Future OfferingsFuture Offerings

AMI will interact with TOU and AMI will interact with TOU and Demand Response (DR)Demand Response (DR) Control HVAC to cool or warm Control HVAC to cool or warm

structures when power is cheapeststructures when power is cheapest Remotely start washer/dryer/ovenRemotely start washer/dryer/oven Controlled through home networkControlled through home network

BPL Triple PlayBPL Triple Play

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New Revenue Streams New Revenue Streams

AMI provides opportunities to AMI provides opportunities to provide services for devices in provide services for devices in the home, such as home the home, such as home security and appliance security and appliance diagnosticsdiagnostics

The utility can collect a fee for The utility can collect a fee for usage of these servicesusage of these services

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Potential ConflictsPotential Conflicts

Service reliabilityService reliability Operational efficiencyOperational efficiency Energy demand managementEnergy demand management Asset managementAsset management Strategic planningStrategic planning Capital spending prioritiesCapital spending priorities

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Conflicts (continued)Conflicts (continued)

Meter data management (MDM) Meter data management (MDM) or SCADA data storageor SCADA data storage

Data latencies and resolutionsData latencies and resolutions Competition for capital, Competition for capital,

expertise, program expertise, program managementmanagement

E&O2007

DeploymentDeployment

AMI is a long term objectiveAMI is a long term objective Plan for next decade servicesPlan for next decade services Leverage existing communication Leverage existing communication

networknetwork Infrastructure should be robust Infrastructure should be robust

and expandableand expandable Realistic timelines setRealistic timelines set

E&O2007

11stst Speaker Speaker

Burns & McDonnell Engineering CompanyBurns & McDonnell Engineering Company9400 Ward Parkway9400 Ward Parkway

Kansas City, MO 64114Kansas City, MO 64114mklinker@burnsmcd.comPhone: 816-822-4285Phone: 816-822-4285

Fax: 816-822-3296Fax: 816-822-3296

Matt Klinker Matt Klinker SR Engineer, SCADA and SR Engineer, SCADA and

TelecommunicationsTelecommunications

AMI Enterprise Application AMI Enterprise Application Integration (EAI)Integration (EAI)

By Wes HardinBy Wes Hardin

APPA 2007 Engineering and APPA 2007 Engineering and Operations Technical ConferenceOperations Technical Conference

E&O2007

System DiagramSystem Diagram

HMI Management

Maintenance Algorithms

Automation Algorithms

Non-operationalData Gathering& Management

Wireless GatewayManagement

Traditional Protective

Relay Functions

Operational DataGathering

Protection Algorithms

EMS Control Actions

ControllerPC

Smart RTU

OperationalData

Non-OperationalData

Data Collection&

Management

OperationalControl(EMS)

OMSData Sharing

Data Sharing

Control Center

CorporateLAN

Fiber Optic Network

Operational Data Flow

Non-operational Data Flow

Data Sharing

Substation Data

FeederAutomation

DistributionDevices(MODs)

OtherSubstations

Radio Network

Substation WAN

Network Data Flow

Meter Data(AMI)

Meter Management

SystemCIS

DSM Data

E&O2007

AMI Data ModelAMI Data Model

AMI MDMS

Manual

AMR

Infrastructure

Data Collection

CommunicationsManagement

Network Management

Personnel Management

Data Collection

Data Collection

Systems

Customer

View Usage/Billing

TOU

Data Collection

Customer Service

Outage Management

Billing

Legacy

E&O2007

AMI EAIAMI EAI

Contact CenterContact Center Asset ManagementAsset Management WMSWMS Mobile Workforce Management Mobile Workforce Management

(MWM)(MWM) Inventory ManagementInventory Management Capital Improvement PlanningCapital Improvement Planning

E&O2007

AMI EAI (Continued)AMI EAI (Continued) DMS/OMSDMS/OMS Event ManagementEvent Management CISCIS ERPERP GISGIS SCADASCADA Master PlanningMaster Planning Engineering & DesignEngineering & Design

E&O2007

AMI EAI (Continued)AMI EAI (Continued) Financial SystemsFinancial Systems Procurement & PurchasingProcurement & Purchasing Environmental ResponseEnvironmental Response RegulatoryRegulatory

E&O2007

Business CaseBusiness Case Customer ServiceCustomer Service

Connect/DisconnectConnect/Disconnect More Service OfferingsMore Service Offerings

Service ReliabilityService Reliability Improve Outage ManagementImprove Outage Management

Operation EfficiencyOperation Efficiency Risk ManagementRisk Management Financial ForecastingFinancial Forecasting PricingPricing

Energy and Demand ManagementEnergy and Demand Management Better Load ForecastingBetter Load Forecasting Load ControlLoad Control

Asset/Resource Management Asset/Resource Management Better Asset PlanningBetter Asset Planning Workforce ManagementWorkforce Management

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Business CaseBusiness Case

SecuritySecurity Identify Energy TheftIdentify Energy Theft

Power QualityPower Quality Measure Real-timeMeasure Real-time

EnvironmentalEnvironmental Defer GenerationDefer Generation

SafetySafety GPS and GISGPS and GIS

RegulatoryRegulatory DOE Office of Electricity Delivery & DOE Office of Electricity Delivery &

Energy Reliability (source).Energy Reliability (source).

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EAI ObjectiveEAI Objective

Departmental silos with manual, interdepartmental coordination

Interoperable organization acting on one facility/enterprise model with each department

fulfilling its purpose and impacts rippling thru the shared, virtual facility.

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Changes in CommunicationChanges in Communication

Buildings

Computers People

Appliances

• Multiple Connections per Person

• Networking Embedded in Household and Business Devices

• Full Time, “Always On” Connectivity, – At Home, At Work, and On the Go:

IntelligentSubscriber Devices

People to People People to Things Things to Things

Homes

TransportationVehicles & Systems

ParkingMetersVending

Machines

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Metcalfe’s LawMetcalfe’s Law

““The value of a network grows as The value of a network grows as the square of the number of the square of the number of

users (nusers (n22).).””

Value = 4

Value = 25

Value = 144

E&O2007

Metcalfe’s Law in EAIMetcalfe’s Law in EAI

““The POTENTIAL value of an The POTENTIAL value of an ENTERPRISE network grows as the ENTERPRISE network grows as the

square of the number of square of the number of CONNECTIONS.”CONNECTIONS.”

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Reaching the PotentialReaching the Potential

Data ReductionData Reduction VisualationVisualation Speed of ComprehensionSpeed of Comprehension Decision SupportDecision Support DON’T BLACKBOX!!!!DON’T BLACKBOX!!!!

E&O2007

United States penetration of advanced metering

US AMI PenetrationUS AMI Penetration

E&O2007

Two ConceptsTwo Concepts

DataConservationDataConservationtmtm

Facility Information ModelFacility Information Model

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DataConservationDataConservationtmtm

Every business activity creates, Every business activity creates, maintains or uses data from a maintains or uses data from a

commonly shared virtual facility.commonly shared virtual facility.

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Facility Information Facility Information Model (FIM)Model (FIM)

A digital representation of A digital representation of physical and functional physical and functional

characteristics of a facility.  As characteristics of a facility.  As such it serves as a shared such it serves as a shared knowledge resource for knowledge resource for

information about a facility information about a facility forming a reliable basis for forming a reliable basis for

decisions during its life-cycle decisions during its life-cycle from inception onward.from inception onward.

E&O2007

Influence vs Cost CurveInfluence vs Cost Curve

Eff

ort

Strategy Design Implement Operation

25% 75%

Lif

ecyc

leco

st

Cost of C

hanges

Ability to Change

E&O2007

AMI IntegrationAMI Integration

ERP/CISERP/CIS MDMSMDMS AMRAMR

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User RequirementsUser Requirements

Option 1: Best of breed AMR, MDMS, Option 1: Best of breed AMR, MDMS, or CIP/ERP without constraints on or CIP/ERP without constraints on pricing or the company. pricing or the company.

Option 2: Emphasis on specific Option 2: Emphasis on specific features or purchasing constraints. features or purchasing constraints.

Depending on the complexity of the Depending on the complexity of the requirements, the decision matrix requirements, the decision matrix may need to be very elaborate with may need to be very elaborate with percentages tied to each category. percentages tied to each category.

E&O2007

User RequirementsUser Requirements System Architecture (10%)System Architecture (10%) GIS Integration (5%)GIS Integration (5%) Database (15%)Database (15%) Maintenance Management (10%)Maintenance Management (10%) Customer Service Request (10%)Customer Service Request (10%) Work Order (10%)Work Order (10%) Parts Inventory (5%)Parts Inventory (5%) Equipment management (5%)Equipment management (5%) Resource Allocation (15%)Resource Allocation (15%) Asset Management (15%)Asset Management (15%) Project Management (10%)Project Management (10%)

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Feature SetsFeature Sets

Compare apples-to-apples. Compare apples-to-apples. Remove any marketing language.Remove any marketing language. Make the statements or features Make the statements or features

parallel.parallel. Assign numerical values or score to Assign numerical values or score to

each feature that makes the each feature that makes the comparison clear.comparison clear.

Summarize details within the matrix Summarize details within the matrix to make the comparisons clearer to make the comparisons clearer

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Software Selection CriteriaSoftware Selection Criteria

Requirements (25%)Requirements (25%) Pricing Structure (20%) Pricing Structure (20%) Experience and Reliability (15%)Experience and Reliability (15%) References (15%)References (15%) Training Approach (5%)Training Approach (5%) Technical Support Approach (10%)Technical Support Approach (10%) Warranties(5%)Warranties(5%) Extended Software maintenance (5%)Extended Software maintenance (5%)

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Implementation PlanImplementation Plan

Initiate

Pilot Diversify

Finalize

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Get StartedGet Started

"The fellow holding the cat by the tail is learning twice as much as the fellow who is just watching."

- Mark Twain

E&O2007

22ndnd Speaker Speaker

Burns & McDonnell Engineering CompanyBurns & McDonnell Engineering Company9400 Ward Parkway9400 Ward Parkway

Kansas City, MO 64114Kansas City, MO 64114whardin@burnsmcd.comPhone: 816-822-4361Phone: 816-822-4361

Fax: 816-822-4366Fax: 816-822-4366

Wes Hardin Wes Hardin Project Manager Project Manager

Information Management - Electric UtilitiesInformation Management - Electric Utilities