Amphion Model 12 User’s Guide Version 1.0.7

Ei3 Corporation 136 Summit Avenue Montvale, NJ 07645 USA

Telephone +1-201-802-9080 www.ei3.com

Amphion Model 12 User’s Guide

Page 2 of 34

Table of Contents

Table of Contents..................................................................... 2 Important Information ............................................................. 3 Specifications .......................................................................... 4

Amphion Model 12-H (Shop Floor) ................................... 4 Amphion Model 12-N (Machine LAN) .............................. 4 Physical ............................................................................... 6 Fuse Protection ................................................................... 6 Electrical ............................................................................. 7 Optional Wall Plug Power Supply ...................................... 7 Networking ......................................................................... 7

Machine LAN ................................................................ 7 Internet ........................................................................... 8 Service............................................................................ 8 RS-232 Port .................................................................... 8

Installation .......................................................................... 9 Terminations ....................................................................... 9 Installing the Amphion ..................................................... 12

Operating the Amphion ......................................................... 13 Circuit ID # ....................................................................... 13 Configuration .................................................................... 14

Configuration using the Local tool: ............................. 16 Initial Start-up and Operation ........................................... 22 Compatible Applications .................................................. 24

Troubleshooting ..................................................................... 25 Yellow LED: Power ..................................................... 25 Green LED: System ..................................................... 25 Blue LED: Tunnel ........................................................ 25 Ethernet Link Lights: ................................................... 26 Troubleshooting Steps .................................................. 27 IP Config Test .............................................................. 30

If Amphion must be replaced ............................................ 31 Accessories ....................................................................... 31 Power Supply .................................................................... 31

Warranty and Repair .............................................................. 32

Page 3 of 34

Important Information

Safety: These instructions must be followed:

THE USE OF THIS DEVICE IS SUBJECT TO THE

TERMS AND CONDITIONS OF PURCHASE.

IT IS THE RESPONSIBILITY OF THE USER TO

ENSURE THAT ALL LOCAL SAFETY CODES

ARE OBSERVED DURING THE USE OF THE

AMPHION MODEL 12. IN PARTICULAR BUT

NOT LIMITED TO, THE USER MUST OBSERVE

ALL CODES PERTAINING TO PERSONNEL

SAFETY WITH RESPECT TO REMOTE

MONITORING AND ADJUSTEMENT OF

EQUIPMENT.

Liability: The user assumes all liability when using the

Amphion device.

EI3 CORPORATION ASSUMES NO

RESPONSIBILITY OR LIABILITY RESULTING

FROM THE USE OF THE AMPHION MODEL 12

DEVICE. EI3 CORPORATION IS NOT LIABLE

FOR DAMAGES CONSEQUENTIAL OR

OTHERWISE THAT MIGHT OCCUR FROM THE

USE OR MIS-USE OF THE AMPHION MODEL 12

DEVICE.

This device should only be used with Ei3 Corporation

approved applications and incorporates technology protected

by US Patent # 7,054,919.

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Page 4 of 34

Specifications

Amphion Model 12-H (Shop Floor) This Amphion is called the “H” to describe its “High speed”

or broadband Internet access capability. It is also known as the

RSSD, or Remote Service Security Device. This device can

perform the function of remote service to one machine, or it

can be converted remotely by Ei3’s NOC technicians to

become the master RSSD Amphion.

The basic premise of this architecture is to create only one

service tunnel between the end-customer plant site and the

remote service platform. The Shop Floor Amphion device

creates a tunnel that connects service technicians to multiple

machines on the shop floor. This single tunnel is used to pass

all the data traffic necessary to perform the remote service

features for all the machines within the shop floor.

This model is identified by its handset and line jacks, the

larger enclosure, as well as a green trim.

Amphion Model 12-N (Machine LAN) The MRFD Amphion is called the Model 12-N to describe its

“Network Address Translation” or NATting ability. It is also

known as the MRFD, or Machine Router Firewall Device.

This device will be packaged in a smaller DIN rail mounted

enclosure and will have the same terminals as the Shop Floor

model – except that the modem connections will not the

included.

Because many of the machines will have similar or even

identical IP addressing schemes, it is necessary to translate the

addresses of these machines into a single network. This

network translation function is performed by the Machine

LAN Amphion. During the set-up process for a customer

shop floor the Machine LAN Amphions are used together with

the Shop Floor Amphion to create a single organized network.

This model has a red trim, has no Handset and Line jacks, and

is contained in a smaller enclosure.

Page 5 of 34

Figure 1: Amphion devices arranged in a typical plant

configuration

Page 6 of 34

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Physical

The Amphion has the following physical specifications for the

model 12-H and model 12-N:

Model 12-H Model 12-N

Outside Dimensions 210 x 74 x 165 mm

8 ¼ x 3 x 6 ½ Inch

165 x 51 x 165 mm

6 ½ x 2 x 6 ½ Inch

Mounting Standard DIN Rail -or-

Stand alone shelf

Standard DIN Rail -or-

Stand alone shelf

Weight 1.4 kg/3 lbs 1.2 kg/2.5 lbs

Max Temperature 50 °C or 122 °F 50 °C or 122 °F

Min Temperature 0 °C or 32 °F 0 °C or 32 °F

Protection IP 10 NEMA 1 IP 10 NEMA 1

Fuse Protection

The Amphion has a user replaceable fuse. It has the

Size: 5mm x 20mm

Type: GDB, Glass tube, Fast Acting

Current: 500 mA (0.5 Amp)

Voltage: 250 Volt

CAUTION: For continued protection against

risk of fire, replace only with same type and

rating of fuse.

Page 7 of 34

Electrical The Amphion model 12 is designed to be connected to a

regulated 24VDC power source. The power should be

connected to the power terminals according to the terminal

drawing supplied in the Installation Section of this manual.

The Amphion is designed to be deployed within a Limited

Energy Circuit. The 24 VDC power supply should be limited

to protect the Amphion device and wiring.

Power supply requirements:

Main Power: 24VDC, 10 W

Circuit Protection: 500 mA Glass Fuse

Optional Wall Plug Power Supply An optional 24 VDC wall-mounted transformer is available

for the Amphion. This device is provided with a variety of

international plug configurations. See the accessories section

for the proper part number used for ordering a plug-in

transformer.

Networking The Amphion is designed to accommodate a wide variety of

networking requirements. There are three networking ports on

the Amphion. Each port provides a dedicated function and

they are labeled as “Machine LAN”, “Internet” and “Service”.

Machine LAN Physical Type: 10/100 MBit Ethernet

connected via RJ-45.

LAN Requirements: Private IP networks only

are supported.

Network Address Translation: 1 to 1 NAT allowed.

Number of Addresses: The Machine LAN port

can support up to an entire

class-C range of IP

Addresses (254 addresses)

Page 8 of 34

Internet Physical Type: 10/100 MBit Ethernet

connected via RJ-45

LAN Requirements: Access to Internet must be

provided to this port.

Bandwidth: At least 56 kbps of

bandwidth must be

available to this port for

remote service. Normally

4k is used for remote

monitoring

Latency: No more than 125ms of

latency should be

measured to www.ei3.com

Service This service port is provided for access to defined network

resources in a secure manner. Contact Ei3 Corporation if you

desire to implement this feature.

Physical Type: 10/100 MBit Ethernet

connected via RJ-45

LAN Requirement: DHCP connection for

service technician

convenience to specified

secure services.

RS-232 Port This port is provided for Ei3 corporation to service the device.

Do not attempt to connect any user equipment to this port.

Physical Type: 9 pin “D-shell”

Page 9 of 34

Installation The Amphion should be located inside an electrical control

panel. The degree of protection and temperature

specifications should be observed for correct operation.

Terminations Name Wire Type Connector To Function

Line 4 conductor

CAT 3

telephone wire

RJ-11 Standard

Analog

telephone

service

Provide

remote

service access

to the

Amphion

Device

Service CAT-5

Network cable

RJ-45

Crossover

Hub or

notebook

PC

To provide

service

technicians

with secure

resources

Machine

LAN

CAT-5

network cable

RJ-45 Hub on

machine

network

The devices

on this

network will

be securely

accessible

Internet CAT-5

network cable

RJ-45 Hub on

network

which has

Internet

Access

Connection to

the internet

for service &

monitoring

24 Power

supply

0.03 to 1.5

mm2

AWG 16-22

Stripped end 24VDC

power

supply

Power for

device

E 0.03 to 1.5

mm2

AWG 16-22

Stripped end Panel

ground or

earth

Wire shields

Page 10 of 34

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www. ei3.com

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24 VDC

power supply

REQUIRED

Connect to site

LAN / Internet access

REQUIRED:

Connect to

Machine LAN

Optional:

Local service

connection to

technician PC

Optional:

RS-232 port

+V

0

Optional:

Telephone

connection

X

Note: Pictured above is the model 12-H faceplate.

Page 11 of 34

9 p

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24 VDC

power supply

REQUIRED

Connect to site

LAN / Internet access

REQUIRED:

Connect to

Machine LAN

Optional:

Local service

connection to

technician PC

Optional:

RS-232 port

+V

0

MRFDMachine Router Firewall Device

Note: Pictured above is the model 12-N faceplate.

Page 12 of 34

Installing the Amphion

The Amphion device must be located inside an electronic

enclosure and mounted on a metallic DIN rail that is bonded to

earth. A limited energy circuit of 24 VDC power should be

connected to the +V and O terminals using individual wires as

per the specifications in the Terminations table above. If the

communications cables have shields, they can be terminated

on the E terminal.

All applicable codes regarding the wire gauges and color

codes must be observed.

Along with your Amphion Model 12, you will receive a

network diagram indicating the location on the network where

the Amphion should be placed. There are two ways to connect

the Amphion to your network correctly:

1. Using a CAT5e Crossover Network Cable.

In order to connect the service technician’s computer to the

Amphion to make repairs, we recommend using the provided

Crossover Ethernet cable. Make sure the crossover cable is

connected directly from the Ethernet port on the technician’s

computer to the Service port on the Amphion.

2. Using an Ethernet Hub set to Normal mode.

An alternative approach to providing service would be to

connect both the computer’s Ethernet port and the Amphion’s

service port to an Ethernet hub (set to Normal mode). For best

results, make sure that the hub has no other devices attached to

it.

This will ensure the Amphion can properly communicate with

the devices on your network.

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Operating the Amphion The Amphion Model 12 is an integral part of the Ei3 secure

network. In order for the Amphion device to work properly, it

must be configured with information about the local internet

access and machine LAN. The configuration process

identifies the following facts about the network environment:

The Identification of the Amphion device within the

Ei3 secure network,

The method of connection to the Internet, and,

The Addresses of the equipment that is protected by

the Amphion device.

Circuit ID # The Amphion Model 12-H (Shop Floor) is shipped pre-

configured with an Ei3 Circuit ID#. This number is used to

identify your Amphion device and its connected equipment.

The circuit ID number is located on the label which is

mounted as shown in the illustration below:

This circuit ID# can be used for configuring the Amphion

device online or with the optional local configuration tool. The

Amphion Model 12-N (Machine LAN) has a Serial Number

instead of a Circuit ID.

Page 14 of 34

Configuration To configure the Amphion device you will need to know the

following facts:

First, determine your Amphion Circuit ID# it will be

in the format xxxx-yy. This ID is located on the

serial number label attached to the side of the device.

Ei3 Circuit ID : -

Next, research information about the Internet access

that is provided. Does the Internet Access device

have DHCP available?

Internet device has a DHCP Service Yes, No

If there is no DHCP service, then what is the IP

address that the Internet access device has for the

Amphion Device? Enter the IP Address for the

Amphion:

IP Address ___ - ___ -___- ___

Subnet Mask ___ - ___ -___- ___

Default Gateway ___ - ___ -___- ___

IP Address information about the Machine LAN

These addresses for these devices must conform to the

following rules:

a. They must all be on the same network

b. They must be in the following IP range:

192.168.0.1 – 192.168.255.254 or

172.16.0.1 – 172.31.255.254

On the table provided below, enter the IP addresses of the

devices that will be connected to the Machine LAN. Use

additional pages if there are more devices on your machine

LAN

Page 15 of 34

Once this information has been filled out it is possible to

configure the Amphion device.

IP Address Device Name on

Machine LAN

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

Page 16 of 34

Configuration using the Local tool: The Networking information you provided above can be input

into the Amphion using a PC connected to the Amphion and a

web browser.

Connect your PC directly to the Amphion device using a

CAT-5 crossover Ethernet cable. Note that at this time, the

machine LAN devices do not need to be connected to the

Amphion.

Once your PC is connected, navigate your web browser to the

address provided on the information card with the Amphion

package. (This can be done by typing directly into the browser

bar.)

Login into the Amphion using the credentials provided on the

information card in the Amphion package. If you do not have

the information card in the Amphion package, you can contact

Ei3 support at +1-201-802-9080. You will need to know your

Amphion's circuit ID or serial number to receive the requested

information.

Page 17 of 34

Login Page

The Login page should display automatically. The user name

and password for the device are provided on the information

card included with the Amphion package shipped to you. If

you do not have the password, please contact Ei3 support.

After providing the login information, click on the login

button.

Page 18 of 34

Internet Access page

After login, the first page displayed is the “Internet Access”

screen.

This page is only visible when configuring a Shop

Floor Amphion (Model H).

This page allows the user to configure information about how

the Amphion device can access the Internet. The preferred

method is to connect the Amphion device to a network that

has a DHCP server that provides an address to the Amphion

device.

If your Internet access point has a DHCP server available

to provide an Internet address, then check the DHCP box, and

you are done. Otherwise, you will need to fill in the Internet

access information below, including:

The IP address that is available for the Amphion to

use as the Internet access point.

The subnet mask for the network the Amphion uses

for Internet access.

The Default Gateway must also be provided.

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Page 19 of 34

“Configure Machine LAN” page

This page is only visible when configuring a

Machine LAN Amphion (Model N).

On this page all of the settings of the MRFD can be

configured. First the project number, or Ei3 circuit number

should be added, as well as if this is the first, second, or third,

etc, MRFD to use this circuit ID.

If you need to use a network address other than 192.168.100.0

for the LAN between the Shop Floor Amphion (Model H) and

Machine LAN Amphion (Model N), you can do so by

changing the default addresses of the network, subnet mask

and default gateway supplied on this page.

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Page 20 of 34

If you are using a Highway Server, the IP address of that can

be configured by entering the address. If the Highway Server

is not on the Shop Floor LAN, you will be required to enter a

router IP address that the Highway Server is reachable by.

Finally, in the table provided you must write your machine

LAN IP addresses for all of the machine control devices that

will be accessible. All the devices that will receive remote

service through this Amphion device must be on the network

specified here or they will not be remotely accessible.

If the machine control devices are using IP addresses in the

192.168.0.1 – 192.168.255.254 IP range, be sure to select

192.168.0.0/16, before entering their IP addresses.

Your Amphion device was purchased to support the network

size that is allowed by this page. The standard configuration

is for at most, a 29-node network. The user cannot increase

this number. If you desire a different subnet mask

configuration, please contact Ei3 technical support.

The Amphion device must be given its own address on the

Machine LAN. IMPORTANT: All devices that will receive

remote service must have this address listed as their Default

Gateway.

Page 21 of 34

Firewall Ports Page

On this page, the MRFD’s firewall can be configured. An

entry needs to be added here for each service that is used over

the Amphion’s connection. Note that the Amphion come pre-

configured with all of the most commonly used services,

therefore it is usually not required to make any changes here.

Page 22 of 34

Reboot and Test page

Once all the Amphion device parameters have been

configured, the device must be rebooted to load the

networking information. The reboot can be accomplished by

clicking on the Reboot button. The process takes about four

minutes and during this time the browser will not be able to

communicate with the Amphion device. After the reboot is

completed, the green system light will begin its flashing cycle

and you can log in.

Also, the blue “Tunnel” LED will flash slowly when there is a

valid connection to the RSSD.

Your Amphion is now configured and ready for operation.

Initial Start-up and Operation Once the Amphion has been properly configured, it can be

connected to the LAN that has access to the Internet. After the

Internet connection has been made, the Amphion power can

be connected. By connecting power the following sequence

should occur:

The Yellow LED “Power” should illuminate,

After approximately 1 second, the Green LED

“System” will come on steady while the device is

booting. After the system is fully operational this

LED will flash on and off at one second intervals.

Page 23 of 34

After approximately 4 minutes, the Blue “Tunnel”

LED and Green “System” LED should start flashing,

meaning that the tunnel has been created through the

Internet.

When the service tunnel is being used, the blue LED

will indicate this by staying lit with no flashing.

Now the Amphion is ready for operation. The Argo service

network should function properly. This can be tested by

creating an Argo key and using the key to access the

equipment on the machine LAN. When the equipment is

being accessed, the Blue “Tunnel” LED will flash rapidly at

approximately 0.1 Hz.

By using the Argo key and activating the network, it should be

possible to ping every device that you have assigned on the

machine LAN.

If a problem occurs during the initial start-up and operations,

see the troubleshooting pages provided later in this user’s

guide.

Page 24 of 34

Compatible Applications The following Ei3 Applications have been tested and are

compatible with the Amphion Model 12.

Argo Service

Platform

Enables secure access to IP

devices connected to the

Amphion.

Remote Monitoring Monitoring of Parameters

including Energy Consumption,

Process, Production, Quality and

others

Downtime Tracking Tracking of equipment downtime

Lifecycle Tracking Tracking of equipment parts,

consumables and maintenance

activities

Recipe Management Mange and report on production

recipes

Quality Management Manage quality tests and relate to

process parameters

More information about these applications is available at

www.ei3.com/products

Page 25 of 34

Troubleshooting The Amphion has three large LEDs to indicate the status of its

most important functions. These LEDs can provide valuable

information during the troubleshooting process.

Yellow LED: Power The Power LED indicates that a proper level of DC power is

connected to the Amphion device.

LED STATUS INDICATES

Solid OFF Problem with Amphion

Fuse failure

Solid ON Amphion Power supply and fuse both

working correctly

Green LED: System The Green LED indicates the status of the Amphion CPU. It

blinks with several different flashing patterns to indicate

different operations.

LED STATUS INDICATES

Solid OFF Problem with Amphion

Solid ON Amphion booting, not ready for

operation

Blink

(ON/OFF 1 s)

Amphion is ready to function correctly

Blue LED: Tunnel The Amphion’s Blue LED indicates the status of the secure

tunnel created through the Internet to the Ei3 security host. It

blinks with different patterns to indicate the secure tunnel

activity.

Page 26 of 34

LED STATUS INDICATES

Solid OFF Tunnel has not been created, Ei3 security

server host not found

Blink 1 Hz

(ON/OFF 1s)

Amphion has created a tunnel to host

server

Solid ON Amphion has detected data traffic to/from

host server

Ethernet Link Lights: Next to each of the three Ethernet port are link lights. They

indicate the following status information.

Left (top) LED indicates the link status. This LED will be

yellow if the network is detected to be 10 Base T and green if

the network is 100 Base T. If there is a problem with the

Ethernet cable, this LED will be OFF.

Right (bottom) LED indicates the link activity. This LED will

flash green whenever network activity is detected, even if the

network activity is not destined for the Amphion device.

Page 27 of 34

Troubleshooting Steps

The following steps can be used to help guide troubleshooting

activity:

Status Indication: Probable cause:

Yellow LED not on No power on the 24VDC terminals.

Check to see if there is 24VDC power

on the terminals

Fuse may be open circuited.

Check the Amphion Fuse.

Amphion is defective.

Replace the Amphion using the RMA

procedure documented below.

Status Indication: Probable cause:

Green LED not flashing Amphion has not finished booting up.

Green LED is not lit. Amphion CPU has stopped running.

Reboot device by cycling power.

Amphion is defective

Replace the Amphion using the RMA

procedure documented below.

Page 28 of 34

Status Indication: Probable cause:

Blue LED not lit. Wiring to Internet through the LAN is

not correct.

Check wiring to LAN.

Blue LED not lit. The Internet IP configuration is

incorrect.

Carefully check the entries for the

Internet IP configuration.

Reboot the device and perform the

Ping test

Blue LED not lit. The LAN does not permit internet

access.

Perform the Ipconfig test described in

this section.

Status Indication: Probable cause:

Link Light not on. (Any of

the three Ethernet ports)

Wiring to the Hub/Switch not correct.

Check that a crossover cable is not

what is required. (For example when

wiring directly to a device such as a

PC)

Improper configuration of the Internet

address settings on the Amphion

Correct the settings, or use the IP

Config test described below and

contact Ei3 support.

Status Indication: Probable cause:

Page 29 of 34

Network Activity LED not

flashing There is no Ethernet network activity.

Check cables and check devices to see

if traffic should be occurring.

Wiring problem

Page 30 of 34

IP Config Test During the Set-up of the Amphion, it is useful to perform this

test, called the “IP Config” test. To perform this test, follow

these steps:

1) Find a notebook PC that has Internet browser

capability. Make sure that the PC is not

configured for wireless Internet access.

2) Disconnect the cable that was plugged into the

Amphion “Internet” port and connect it to the

notebook PC’s Ethernet port. Note that there

should be a Link Light on the PC.

3) Verify that the PC can use this connection to

browse to the Internet, for example type to

browser to www.ei3.com or other public web

address.

4) Once the PC can browse the internet, open up a

DOS window by going to Start>Run>CMD

5) In the DOS window type “CD\” , the computer

should display C:\

6) Type “ipconfig –all” The computer will display

information about the network connection.

7) Type “cntl+Print Screen” to capture the results.

8) Email the results as an attached picture file (jpg

or bitmap) to Ei3 support.

Page 31 of 34

If Amphion must be replaced If all the troubleshooting steps have been followed and the

Amphion device still does not function, then the device may

need to be sent back to Ei3 Corporation.

When shipping the device to Ei3 Corporation a return

materials authorization form should be enclosed. A copy of

the form is attached at the end of this user guide. Forms are

also available by contacting Ei3 Corporation. It is important

not to ship the device without first completing the return

materials authorization, or it may cause delays in providing a

replacement. The authorization process is described in the

Warranty and Repair section of this user guide.

Accessories There are several accessories available to increase the

functionality of the Amphion device. These accessories can

be purchased by contacting Ei3 Corporation’s sales team.

Power Supply A DIN rail mounted power supply can be provided. Order Ei3

part # IAA-PSU-X

For customers that desire to place the Amphion in the IT

environment and do not have access to a 24VDC power

supply, a standard wall mounted power supply can be used

The optional 24 VDC international power supply includes

most common plugs used in major countries.

Page 32 of 34

Warranty and Repair If the Amphion device is being used as a part of an active Ei3

Service program, replacement and repair is covered under an

extended warranty. The warranty allows for the device to be

returned for a replacement device for no replacement charge.

Prior to replacing the device, the user should follow the Return

Materials Authorization process outlined below.

Return Material Authorization Form

If you think that the Amphion Model 12 is defective or needs

repair please follow these steps:

1) Contact Ei3 Support at +1-201-802-9080. Be

prepared to provide information about the Amphion

model 12 including:

Circuit ID # or Serial #

Problem

A copy of the IP Config test results

(C:\ipconfig –all)

2) You should receive a RMA (Return Material

Authorization) number from Ei3 support. This

number is used to expedite and track the replacement

Amphion device.

3) Fill out the information on the next page and send it

along with the Amphion device to Ei3 Corporation.

4) The device should be packaged in a shock-absorbing

container for shipment. Suitable materials include,

“bubble-wrap”, “packing noodles”, and air bags.

Page 33 of 34

RETURN MATERIAL AUTHORIZATION FORM

Send To:

Ei3 Corporation

RMA Department

136 Summit Avenue

Montvale, NJ 07645

USA

AMPHION MODEL 12 RETURN

RMA Number:

Circuit ID #

Serial #

The Replacement Unit will be sent to this address:

Attention:

Company Name:

Street Address:

City:

State:

Postal Code:

Country:

Write special shipping Instructions:

Page 34 of 34

Amphion Model 12

For more information about the Amphion 12 and other remote

monitoring products please contact us at Ei3 Corporation.

Ei3 Corporation

136 Summit Avenue

Montvale, NJ 07645

USA

+1-201-802-9080

www.ei3.com