www.klouddata.com
Enterprise Solutions
AMSApplication Management ServicesGet the most out of your SAP investments and landscapes, and enhance your business performance
Overview
EnterpriseAgileSmart
In today's dynamic business scenario, organizations are increasingly depending upon
enterprise application solutions, which require them to make the most out of their IT
investments. However, at the same time it is also important to focus on their core
competencies like development of products and service offerings, customer retention
and improvement of profitability. To be a globally competitive company, it is imperative
for organizations to maintain a robust enterprise applications infrastructure that would
consistently support business practices across locations, enhance customer service,
reduce costs, optimize business cycle and improve productivity at all levels.
Challenges companies face while managing Application Services
Optimization of Production Deployments
Assurance of Quality and Reliability
Reduction in Maintenance and Operation Costs
Meeting of Performance Targets
Maintenance of Business Continuity
KloudData AMS Advantages
KloudData Applications Management Services (AMS) offer efficient services and
support for the entire portfolio of SAP and other applications. Our AMS packages allow
flexibility and provide customers with the much-needed predictability in its support
levels and the associated costs. We offer a comprehensive portfolio of AMS ranging
from fully managed services to complementary support services for your in-house
team.
Service Delivery Approach Steady State Governance Model
ClientKloudData
Steering committee
IT-DepartmentService Management
ALM
Owner
Service Delivery
Management
Key UserService Team
Onsite
Offshore Service
Manager
Service Team
Offshore
Steering
Level
Operational
Level
EnterpriseAgileSmart
Our broad coverage of Application Management Services includes the following:
1. Server Services a. SAP Landscape Monitoring and
Administration
2. Application Support a. Incident Management
b. Incremental System Changes
3. Application Enhancements a. New Development and Reporting
b. Continuous Improvement
Programs
4. Application Optimization a. KPI Definition and Reporting
b. SAP Efficiency Assessment
c. Business Optimization
5. Functional and Technical Support a. Problem Management
b. Business Analysis
c. Testing
6. System Administration and Monitoring a. OSS support from SAP
b. DBA support
c. SAP Solution Manager
Our in-depth expertise and proven field experience combined with our innovative approach differentiates us in the marketplace
In-depth industry and SAP knowledge
Best-in-class support center
Efficient and results-oriented process and methodology
Innovative approach
Certified and expert workforce
Value addition across multiple verticals
Global capability that can be delivered locally
Robust and flexible engagement model
Innovative Pricing Model
KloudData AMS Transition Model
KloudData offers best practices to implement the Application Management Services and adopts them successfully in controlled operations
Feasibility Requirement Design & Build Deploy Operate Optimize
Quick Scan
Due Diligence
Gate 1 Gate 2 Gate 3 Gate 4
TransitionSta
biliz
ing
P
hase Controlled Operation
Proposal for concept phase
Plan of transition and controlled operation
Proposal for controlled
Acceptance of the operating
Operational transfer with complete Service Level Agreement responsibility
Application Management Services from KloudData provide tangible economic benefits
Reduced risk
Lowered TCO (Total Cost of Ownership)
Flexibility and agility in IT operations
Improved reliability and performance
Uninterrupted business operations
Ongoing improvement of productivity
EnterpriseAgileSmart
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About KloudData
KloudData Customer Showcase
Telecare Corporation
KloudData is a leading global software solutions provider with comprehensive, leading-edge
capabilities in Enterprise, Analytics and Mobility solutions with a focus on the Healthcare, Public
Sector, and Manufacturing verticals. Our primary focus is to be a trusted partner and strategic
technology advisor to our clients. KloudData’s high value solutions help reduce costs,
complexities and risks while improving operational efficiency and accelerating business growth
through improved decision making at all levels.
KloudData is growing rapidly. We have more than 300 employees across the globe with offices
and presence in USA (Headquarters), Thailand, India, and the U.K. to provide round-the-clock
solution delivery and support to all our clients.
To find out how KloudData can help your company, visit us online at www.klouddata.com
To learn more about KloudData solutions, contact [email protected]
www.klouddata.com