Amway Corporate Citizenship Report 2013

L i m i t L e s sOur Purpose. Our Passion. Our Potential.

2012 Global Corporate Social Responsibility Report

INSPIRING POTENTIAL

Amway was founded on the belief that, by helping people improve their lives, they could make the world a better place.

Our fathers knew that harnessing their own potential as business owners and innovators would inspire others to join them in building this great company. So they made it their mission to be more, do more, give more. And more than a half-century later, we’re still emulating their powerful example.

Steve Van Andel Doug DeVos Chairman President

Our passion for citizenship sparks meaningful change in children and communities around the globe.

Inspiring Potential

In 53 years and across 100 countries and territories, Amway has grown to become a leading direct seller. Our business model taps the potential of millions who believe they can better themselves and, in turn, help others. Our products blend the power of science with the goodness of nature to benefit people and the planet. Our passion for potential sparks meaningful change in children and communities.

Since its founding in 2003, the Amway™ One by One Campaign for Children, has achieved an important milestone: 10 million children’s lives transformed in 10 years. As we look back over this first decade, we celebrate the people and partnerships that have propelled this grass-roots movement. These generous volunteers and givers are potential seekers and progress achievers – they help us fulfill the Amway vision of helping people live better lives.

Corporate social responsibility is innate to our sustainability efforts, too. From our first products sold in 1959, Amway has upheld a legacy of ethical, efficient business operations. This commitment to stewardship deepens each year through product design enhancements and the measures we take to reduce our environmental footprint. We’re on track to meet – and in many cases, exceed – our sustainability goals.

People, products, performance – across Amway, we’re unleashing potential. We’re awed by how far we’ve come and inspired to keep becoming more, together.

CONTENTS

PEOPLE page 9HELLO page 1

PROduCTS page 35PERfORmANCE page 45RECOGNITION page 57

HELLO

Amway makes connections that make the world better. Across continents and inside communities, we come together to realize our potential and empower others to realize theirs.

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InnOvatOR, ManufaCtuReR, ChaMPIOn Of fRee enteRPRISeAlticor, the parent company of Amway, is an $11.3 billion enterprise and Amway is a global leader in direct selling. More than 100 countries and territories are home to our business opportunity and products. From our World Headquarters in Ada, Michigan in the United States, to the far corners of the world, we connect people with life-changing opportunities for entrepreneurism and more than 450 quality products that improve their lives.

Amway is a values-based employer of choice with a global workforce of 21,000 and a distributor network more than three million strong. Across continents and cultures, our people are united by the Amway vision of helping people live better lives.

This singular purpose inspires our corporate social responsibility and rallies our people to be not just stewards of goodwill but ambassadors of positive change who continually strive to inspire potential in all people.

HELLO

2012 Amway Global Corporate Social Responsibility Report

OUR FOUNDING FAMILIES

Friends and fellow entrepreneurs Rich DeVos and Jay Van Andel founded Amway as a low-cost business opportunity, combining well-designed, high-quality products with an innovative direct-selling business model rooted in relationships. Over the past 53 years, Amway has grown to become a powerful global enterprise.

Our founding families still own Amway today. Steve Van Andel is chairman and Doug DeVos is president. Both continue their fathers’ legacy of active leadership, serving as prominent and active members of key business and industry organizations such as the World Federation of Direct Selling Associations, the Direct Selling Educational Foundation and the U.S. Chamber of Commerce.

OuR ReGIOnaL MaRKetS taRGet LOCaL neeDS We’re a global enterprise with operations divided into four regions: the americas, asia Pacific, europe/India/africa and Greater China. This enables Amway to quickly and efficiently address specific regional business, distributor and customer needs while responding to local selling regulations, packaging requirements, product sizes and brand preferences. Around the world, we are committed to working with local governments and serving consumers in ways that benefit all.

Amway manufacturing facilities are located in the United States, China and Vietnam. On 6,400 acres of organically certified farmlands in the United States, Mexico and Brazil, we grow, harvest and process plant-based ingredients for the NUTrIlITe™ food supplements. Amway distribution facilities are found in North America, europe and Asia, and we operate regional service centers in Costa rica, Malaysia and Poland.

Hello

600+Amway places and spaces around the world include experience centers, shops, plazas and distribution centers.

15Manufacturing and processing plants around the world are owned and operated by Amway.

30+Languages in which Amway conducts business.

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The world’s number one selling vitamins and dietary supplements brand1

15 BILLIONVitamin and mineral tablets and soft gels produced globally

NUTRILITE Protein Powder NUTRILITE DOUBLE X™/TRIPLE X™ NUTRILITE Vitamin C

TOp pRODUcTS

Among the world’s top five largest-selling premium skincare brands1

200 MILLIONcosmetics and personal care products produced globally

GLISTER™ toothpaste G&H body shampoo G&H lotion

ARTISTRY Creme LXARTISTRY intensive skincare renewing peelARTISTRY intensive skincare anti-wrinkle firming serum

The world’s largest-selling brand of kitchen water treatment system2

50 MILLIONUnits of home products produced globally

ATMOSPHERE™ air purifiers iCook™ cookware eSpring™ water filtration system

TOp BEAUTy pRODUcTS

TOp ARTISTRy pRODUcTS

TOp pRODUcTS

OuR PRODuCtS PeRfORMAmway has invested in categories and product innovations that make a personal impact. With a portfolio of more than 450 products, Amway provides solutions that work in you (NUTrIlITe™), on you (ArTISTrY™) and around you (AMWAY HOMe™), to help you achieve your full potential.

nutritionIn nutrition, NUTrIlITe is the world’s number one selling vitamins and dietary supplements brand1, combining the best of nature and science. Our exclusive NutriCert program ensures that best practices in sustainability and organic agriculture deliver high-quality standards of ingredient farming throughout the world. All plant concentrates grown on Amway farms, NutriCert farms or purchased from other farms must meet strict quality standards for purity, safety and efficacy.

BeautyIn beauty, ArTISTrY is among the world’s top five largest-selling premium skincare brands1. As global leaders in prestige beauty, ArTISTrY offers clinically tested, basic, anti-aging, whitening, intensive treatments and luxury skincare solutions backed by cutting-edge science. Along with a diverse lip, eye, cheek and facial color palette, we meet the unique needs of women and men around the world.

homeThe promise of the AMWAY HOMe product portfolio is to continue the company’s scientific approach to create effective, efficient products that set Amway apart. Our environmentally sensitive products present a better way to clean, with formulas that are completely biodegradable and concentrated. Packaging is recyclable and other recycled materials are incorporated whenever possible.

From concept to creation, corporate social responsibility is built into virtually every AMWAY™ product. We use only the best ingredients, and we take all steps necessary to guarantee customer safety and satisfaction, starting with a 100 percent satisfaction guarantee.

Hello

We eMPOWeR entRePReneuRS Amway has a 53-year history of advocating free enterprise and inspiring people to achieve success as they define it. We support economic growth and success with one of the world’s leading models for entrepreneurs looking to own their own business. The AMWAY™ business opportunity includes a multi-level marketing (MlM) compensation plan, which rewards distributors for selling our nutrition, beauty and home products and teaching others to do the same.

Amway supports distributors at all levels of experience with extensive training programs that can help them succeed in every aspect of business. Since 1959, Amway has paid out more bonuses and cash incentives to distributors worldwide than any other direct sales company in history1. These dedicated men and women share the Amway vision for connecting people with products that help them live better lives.

Since 1959 Amway has paid out more bonuses and cash incentives to distributors worldwide than any other direct sales company in history1.

1euromonitor international Limited, www.euromonitor.com/amway-claims. 2Based on a Verify markets study of 2011 global sales.

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fOunDeRS’ funDaMentaLSfreedom | family | hope | Reward

When we say we are a company built on values, we mean it. Our Founders’ Fundamentals are embedded, literally, in stone in front of our World Headquarters in Ada, Michigan.

These fundamental principles, along with our corporate values and vision, provide a solid foundation for all of our business operations, from our dealings with our distributors to the leadership positions our executives hold within their communities.

freedom Personal opportunity and economic opportunity go hand in hand. With Amway, you have the freedom to change your life by owning your own business.

family We all need family to cheer us on. We are all members of the global Amway family – we respect and take care of each other to foster success.

hope Amway inspires people to believe in bigger things by creating an environment where hope can thrive.

Reward Happiness is best achieved through earned success. Amway rewards what you achieve, and also what you help others achieve.

aMWaY vaLueSPartnershipAmway is built on the concept of partnership – and it’s been that way since the beginning. The partnership among our founding families, employees and distributors is our most prized possession. We always try to do what is in the long-term best interest of our partners, in a manner that increases trust and confidence.

IntegrityIntegrity is essential to our business success. We do what is right, not just whatever works. Amway success is measured not only in economic terms, but by the respect, trust and credibility we earn.

Personal WorthWe acknowledge the uniqueness created in each individual. every person is worthy of respect and deserves fair treatment and the opportunity to succeed to the fullest extent of his or her potential.

achievementWe are builders and encouragers. We strive for excellence in all we do. Our focus is on continuous improvement, progress and achievement of individual and group goals. We anticipate change, respond swiftly to it, take action to get the job done and gain from our experiences. We encourage creativity and innovation.

Personal Responsibilityeach individual is responsible and accountable for achieving personal goals, as well as giving 100 percent effort in helping achieve corporate or team goals. By helping people help themselves, we further the potential for individual and shared success. We also have a responsibility to be good citizens in the communities where we live and work.

free enterpriseWe are proud advocates of freedom, and the entrepreneurial spirit. Human economic advancement has clearly proven to be best achieved in a free market economy.

WHAT mATTERS mOST


Helping people live better lives. It’s the Amway vision and we pursue it with passion, in every market we serve and every product we make. It inspires our innovation, guides our strategic choices and compels us toward purposeful global citizenship.

CORPORate SOCIaL ReSPOnSIBILItYCorporate social responsibility is built into everything we make and do at Amway. We’re stewards of our resources for the simple reason that it’s the right thing to do – for people and the planet. Our founders set that good example more than a half century ago, and we continue to follow it with passion and purpose. With this in mind, we drive our corporate social responsibility goals through three primary areas.

Our People: Mobilizing People for GoodAmway believes in the power and potential that exists within each of us. We work with our employees and distributors to improve the communities where we live and work. We partner with local and global organizations, with a focus on helping children in need through our most visible effort: the Amway™ One by One Campaign for Children.

Our Products: addressing Global ChallengesThrough Amway™ products and our business opportunity, we have world-class expertise in the areas of entrepreneurship, nutrition and clean water, among others. We have developed strategic community support programs like NUTrIlITe little Bits™ to turn these competencies into global solutions for children and families who need us most.

Our Performance: Doing Business With IntegrityAmway has a legacy of ethical business operations and environmental responsibility, starting with the very first products we sold in 1959. From our organic farms to our manufacturing facilities to our product design, Amway continues to maximize our performance and invest in our people while minimizing our environmental footprint.

Hello

55 PERCENTOf employees at our Guangzhou, China, manufacturing complex ride an Amway bus to work each day to help reduce local traffic and air pollution.

4 WORK DAYS(10 hours each day) that employees at the Nutrilite facility in California, U.S. work in the office. This program is a corporate response to the traffic and pollution in the area.

pEOpLE

GOAL

pRODUcTS pERFORMANcE

40 PRODUCTSUtilize Amway Life Cycle Assessment tools to evaluate the environmental impacts of products and packaging.

40+Home Care formulas now carry the U.S. Environmental Protection Agency’s Design for the Environment (DfE) certification. Amway is committed to achieving and maintaining DfE partnership on all eligible products.

6,400+ ACRESOf certified organic farmland in the United States, Mexico, and Brazil are dedicated to sustainable farming.

29 PERCENTReduction in energy usage by Amway Japan headquarters after the 2011 earthquake and Fukushima disaster. The government requested that all Japanese citizens make a 15% reduction in their energy usage. Amway Japan nearly doubled that goal.

95 PERCENTThe goal for waste recycling throughout the global supply chain by 2014.

2010

84.5% 85.4%

2011

87%

2012

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PEOPLE

We know that potential starts from within. That’s why we help people help themselves. We reward their achievements. We mobilize them to do good work in their communities. We lead by example through stewardship. Amway is made up of people who care about people, and it’s our passion and privilege to cultivate their best.

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aMWaY™ One BY One CaMPaIGn fOR ChILDRenFrom the Americas to Asia, Amway is a global corporate citizen poised to respond, rebuild and rejuvenate people and places around the world. Through the Amway One by One Campaign for Children, we rally the entire Amway family to fulfill our vision of helping people live better lives.

Wherever Amway people live and work, we strive to positively impact underserved children in those communities. We collaborate with hundreds of partner organizations to address specific needs and concerns. Doing so improves lives and lifts spirits.

What began as a corporate campaign in 2003 has become a grass-roots movement. It’s been 10 years, and we’re proud to have transformed the lives of 10 million children. We celebrate this milestone while setting new goals for another exciting decade of serving the world’s children who need us most.

mOBILIZING OuR PEOPLE, REALIZING OuR POTENTIALevery year, Amway leaders, employees and distributors join forces to contribute significant financial and human resources to create positive change in each of our local communities. Amway itself has contributed nearly $450 million since 1959, and has inspired additional generosity from our distributors and employees.


10 YEARS, 10 mILLION CHILdREN’S LIVES TRANSfORmEd

2011 2012

Cumulative totals since the campaign was launched in 2003, includes efforts of Amway, employees and distributors worldwide

2.5 2.7 million hours volunteered

9.5 10 million children impacted

166 190 million dollars donated

= 1 million dollars

= 1 million hours

= 1 million children

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Amway Founders Council members are truly ambassadors – in business and in life. They not only have reached the highest level of achievement in their Amway™ businesses, but also eagerly dedicate their energy and earnings to serving causes that are close to their hearts. Here are six groups of Amway leaders who are changing the world, one child at a time.

BuILDInG hOMeS In LatIn aMeRICatim Foley, Zacapa, Guatemala

Several years have passed since Founders Crown Ambassador Tim Foley first embarked on what would become the journey of a lifetime: building homes in Guatemala. each year, more than 100 Amway distributors, employees and volunteers now join him to mix concrete, fill in floors, heft cinder blocks and cut rebar alongside proud future homeowners. last year alone, another 10 homes were constructed in Guatemala and, with the help of an Amway matching grant, volunteers will help build more than 40 homes through Habitat for Humanity. Thanks to Foley’s team, Amway is making homeownership a reality for those who never thought it possible.

fOSteRInG hOPe In taIWan Holly Chen & Barry Chi, tainan, taiwan

Founders Crown Ambassadors Holly Chen and Barry Chi are giving underserved youth in Tainan and Taitung a new reason to hope through Hope Schools. These struggling children, whose parents have moved to larger cities to find work, now have a place to learn and play among friends. From language and music to sports and field trips, the afterschool and summer activities enrich their minds and renew their spirits. Chi and Chen, together with their fellow Amway volunteers, have inspired local families, churches and schools to join in grooming this next generation of Taiwanese leaders. Their work also extends beyond Taiwan to mainland China, where they have built schools and supported nutrition programs that have helped thousands of children.

fOuNdERS COuNCIL AmBASSAdORS INdEEd


SPORt anD SuPPORt In the u.S.Jim & Nancy Dornan, Atlanta, Georgia, U.s.A.

Do you know what it’s like to raise an extreme needs child? Or see your child confront life confined to a wheelchair? Founders Crown Ambassadors Jim and Nancy Dornan do. When their son eric was born with Spina Bifida, they were determined to give him a sense of purpose and community. So these proactive leaders invested in an outlet that gives kids with extreme needs – and their parents – the opportunity to play and bond: Power Soccer. In 20 years, the Dornans have helped grow Power Soccer from five teams to 60, and become the largest internationally organized sport of its kind.

ShaPInG futuReS In SOuth KOReaLeonard & esther Kim, seoul, south Korea

each month, in a small office in downtown Seoul, Amway leaders gather not to talk business but to discuss how to best support children in need. At the heart of this group are Founders Crown Ambassadors leonard and esther Kim, who in 2009 launched the World Wide Children’s Charity and called upon their top producers to invest in their mission. In just three years, they’ve mobilized a multitude of volunteers and donations to serve children in Africa and Japan, and in Korea at child welfare centers across the country. The Kims, alongside their fellow distributors, regularly volunteer at the centers, and help advocate for more support.

People

fC

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SeaLInG a LeGaCY Of GIvInG In the u.S.the Yager Family, Charlotte, south Carolina, U.s.A.

In 2013, Amway celebrates 30 years and $30 million of giving to easter Seals – a milestone we couldn’t have reached without Founders Crown Ambassadors Dexter and Birdie Yager. In the 1980s, the Yagers were introduced to easter Seals through an Amway partnership centering on national telethons. They stepped up as early supporters, and then encouraged their networks to follow. Three decades later, this philanthropic family still champions easter Seals. Three of their seven children now run their Amway business and continue their legacy of giving at places like the easter Seals UCP Child Care Center. One of only two of its kind nationwide, the facility blends children of all developmental levels into one caring, empathetic community. Inspired by the Yagers, Amway is helping expand the childcare center’s capabilities with the addition of a multisensory room that stimulates learning, growth and development in all kids.

feeDInG BODIeS anD MInDS In ChInaJack Zheng & Lucy ZhouWang Cheng An & Yin Jianpingmiao Dongmei & Hu QingdongVictoria HanAmy Wu & Jeff XiongJefferson RenHolly Chen & Barry ChiFoo Howe KeanBeijing & Long ma Village, Guangxi China

Imagine eating the same poorly nourished meal every day. Or not having access to books at school. That’s just what migrant children in China must endure, since their schools can’t afford kitchen facilities or adequate learning opportunities. No longer, thanks to Amway Charity Foundation and the support of many distributor leaders. Amway launched Spring Sprout, a nutrition initiative combating malnutrition, across rural China. Amway China funded 745 ‘Nutrition Kitchens’ – and trained just as many nutritionists – to feed thousands of schoolchildren. Urban migrant youth were nourished, too, through Project Sunshine. In collaboration with the China Young Pioneers National Working Committee, Amway funded libraries, teachers and programs in 45 counties – filling an especially critical need, since migrant students there don’t receive the same schooling as other kids. And our top leaders are backing the efforts with their own donations and volunteering.

GOOD WORK COntInueSMore partnerships are underway with other top Amway Founders Council members around the world. We hope to capture more of their stories soon:

sunny & Debra Hsu, taiwan

Kauro Nakajima, Japan

max & Anja schwarz, Germany

Bill & Peggy Britt, United states

Foo Howe Kean, taiwan


fC

People

fC

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By the end of 2012, 754 kitchens were built to deliver locally sourced, balanced meals prepared by a trained kitchen staff that now has the necessary resources to nourish more than 350,000 students.

BRIGht futuReS In ChInaAcross rural towns and villages in China, millions of migrant children are left behind when their parents move to the city to seek better work. While these kids attend school, the feeding programs there do not provide the proper nutrition required to grow and learn. This need fueled the Amway Charity Foundation (ACF) to create Spring Sprout, an innovative initiative that brings ‘Nutrition Kitchens’ to schools across 10 provinces. By the end of 2012, 754 kitchens were built to deliver locally sourced, balanced meals prepared by a trained kitchen staff that now has the necessary resources to nourish more than 350,000 students. Good things are happening for urban families, too: ACF launched Project Sunshine to design and build school libraries and programming in 45 counties for migrant children who don’t have access to the same government-funded education and health services as their urban peers.

GREATER CHINA REGION


Amway China is not a recent supporter of children of migrant families. In fact, Amway has supported the futures of these children for many years by sending university graduates to teach in remote schools, upgrading school facilities and supporting extracurricular activities, primarily focused on impoverished areas in Western China. The rainbow Project, which aims to create more opportunities for children left behind when their parents move to big cities to find work, has supported the renovation of schools and organized recreational and sporting activities that promote all-around development of children. In the past two years, Amway China has built 105 rainbow Activity rooms, benefitting 220,000 children.

SPRInGS Of hOPe In taIWan

Amway Taiwan took hope to new heights last year with the Amway Hope Maker Charity Foundation. Supporting causes countrywide, the foundation is combating Taiwan’s most critical issues with programs like Seeing the Future, Advancing the Dreams, which filled academic gaps by providing tutoring services to more than 1,200 disadvantaged students. likewise, the Hope School project brought music, sports, language and field trips to underserved youth without access to academic enrichment. Middle school students in Taitung benefited from Amway funding for a three-year program providing tuition scholarships for 20 schools and support for another eight remote high schools. Childhood nutrition was a focus, too: The foundation launched nutrition education programs in 62 primary schools in Hsin-chu County. From teaching materials to promoting right diet and nutrition concepts, the program put healthy eating at the forefront for these overlooked children and families.

Middle school students in Taitung benefited from Amway funding for a three-year program providing tuition scholarships for 20 schools.

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environmental stewardship took center stage when the Amway Organic Farming Program came to primary schools in Hong Kong. Organized by the Hong Kong Organic resource Centre and sponsored by Amway Hong Kong, this impressive initiative instilled the importance of organic farming while promoting the many benefits of a low-carbon lifestyle. Students took pledges to be responsible organic farmers and protect the environment. Amway distributors led by example as well, with more than 400 pledging to become volunteer Green Organic Ambassadors and work alongside junior farmers as they tend their school-based organic farms. Since its launch in 2011, more than 40 training sessions, organic farming workshops, and organic farm day and harvest carnivals have taken place across Hong Kong, making way for a greener world for generations to come.

Since its launch in 2011, more than 40 training sessions, organic farming workshops, and organic farm day and harvest carnivals have taken place across Hong Kong.

GROWInG YOunG MInDS In hOnG KOnG

GREATER chINA REGION

RESULTS

CHINA

754 Nutrition Kitchens built in rural villages and 35 libraries established for disadvantaged students.

105 Rainbow Activity Rooms built, benefitting 220,000 children.

HONG KONG

1,500 volunteer hours benefitted more than 12,000 schoolchildren.

TAIWAN

1,200 disadvantaged children received tutoring.

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THE AmERICAS REGION

InnOvatInG the InneR CItY neaR aMWaY WORLD heaDQuaRteRSAmway brings education, enrichment and mentoring to underserved kids across the world – and in our backyard of Grand rapids, Michigan. For nearly 25 years, we’ve partnered with Grand rapids Public Schools to ‘adopt’ an inner city school. This year, our commitment grew to four elementary and middle schools. We also renewed our partnership with the Ottawa Hills High School – School of Business, Leadership & Entrepreneurship, to bring a continuum of support, from kindergarten through high school. More than 100 aspiring students visited Amway World Headquarters for the inaugural Amway Youth Career Summit to learn about sustainable business, product life Cycle Assessment and entrepreneurship. Mentoring continued near our Buena Park, California facilities, where we tilled and toiled in a community garden with the Buena Park Boys & Girls Club members to improve nutrition education.

More than 100 aspiring students visited campus for the inaugural Amway Youth Career Summit.

In 2013, Amway will celebrate 30 years and $30 million of support for children with disabilities through easter Seals.

SPeCIaL neeDS, SPeCIaL SuPPORt In nORth aMeRICaIn 2013, Amway will celebrate 30 years and $30 million of support for children with disabilities children through easter Seals – a partnership that predates the Amway™ One by One Campaign for Children and has existed for more than half our company’s history. last year, thousands of distributors supported easter Seals and participated in easter Seals “Walk With Me” events. Amway Canada distributors and employees rappelled down some of Canada’s tallest buildings to raise pledges and Amway Puerto rico contributions funded much-needed rehabilitation and education. In the wake of a hurricane, easter Seals centers in New York and New Jersey received special deliveries of Amway products and donations supporting American red Cross disaster relief – funds that were then matched by Amway corporate.

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BuILDInG hOuSeS, CReatInG hOMeS In LatIn aMeRICaOne out of three city dwellers – nearly a million people – live in unsafe, overcrowded slums in latin America. That number is expected to double in the next 25 years. These impoverished families lack access to the resources they need to break the cycle of poverty and create hopeful futures. Statistics like these sparked a partnership between Amway and Habitat for Humanity to build homes across latin America. Amway distributors and employees constructed 66 homes this year alone. For example, in southeast São Paulo, one of Brazil’s largest slums underwent a process of urbanization to become a neighborhood district with Amway at the heart of invigorating development. Together with proud homeowners, 36 distributors, employees and suppliers remodeled 15 homes to rejuvenate Heliópolis.

Amway distributors and employees constructed 66 homes this year alone.

ThE AMERIcAS REGION

RESULTS

WHQ

20,000 volunteer hours serving a multitude of organizations in the West Michigan community.

NORTH AMERICA

50,000 volunteer hours supported Easter Seals centers across the country.

LATIN AMERICA

66 homes built and renovated by volunteers across Mexico and in Central and South America.

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EuROPE - INdIA - AfRICA REGIONCOMPetInG fOR KIDS aCROSS euROPe

Amway distributors and employees are making big strides – literally – in road races across europe. Thousands of runners raised funds to support underserved children around the world. Highlights include the Netherlands, where 100 runners participated in Dam to Dam, a UNICeF race benefitting African schools. Team Nutrilite ran the British 10K supporting Special Olympics, as well as the Chestnut run in Ukraine to raise money for the Children’s Centre of Cardiology. An impressive 50 Amway teams competed in a relay for Sweden’s Friends Foundation, which advocates for kids who are bullied in school. Amway even encouraged children to be the runners in Poland, where 18 races were organized, and every child participating in the 1,000 meter stadium run was awarded an Amway Cup.

ReaChInG Out tO RefuGeeS In GeRManY

Intercultural teamwork was the backdrop for the good work being done at Amway Germany in Puchheim. Volunteers from all over europe gathered to serve 100 refugees from the world’s crisis regions like Afghanistan, Iraq, Somalia and Syria who are living in a shelter in Munich awaiting asylum status. Since most of these young men and women will eventually live in Germany, Amway employees gave them a head start on their new life with hands-on multicultural activities like preparing food together, playing soccer and learning basic woodworking, German traffic rules and how to ride and repair bikes.

An impressive 50 Amway teams competed in a relay for Sweden’s Friends Foundation, which advocates for kids who are bullied in school.

Through a partnership between Amway, the Turkish Ministry for education and UNICeF, the little Steps Nursery School recently opened its doors in elazig, Turkey.

BIG tOP DReaMS In RuSSIa

If there’s one thing children love, it’s the circus. But for kids confined to life in an orphanage or those with severe physical disabilities, the dream of the ‘big top’ can seem too big. Amway russia leaders treated these deserving children to a spectacular show from the circus. Performers visited 16 orphanages and child rehabilitation centers, making the circus dreams of more than 1,100 come true. The events brought therapeutic smiles and special treatment to all ages. At the end of each show, clowns shared educational keepsakes from the day like glass bead and embroidery kits and construction sets.

LIttLe StePS, MIGhtY SChOOLS In tuRKeY

Two hundred pairs of little feet now climb the stairs to a new preschool in Turkey. Through a partnership between Amway, the Turkish Ministry for education and UNICeF, the little Steps Nursery School recently opened its doors in elazig. Boasting a technology laboratory, kitchen, cafeteria and playground, the new school was established by Amway in response to a challenge from UNICeF. Amway europe affiliates across 26 countries, in collaboration with distributors and employees, have donated more than $900,000 to build three such schools serving 2,000 students in the most underserved areas of Turkey.

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DeSKS Of theIR OWn In SOuth afRICa

More than four million South African children – and 95 million in all of Africa – attend school without a desk. When Amway leaders learned of this need, they stepped up and joined The Archbishop Tutu 2015 Campaign©, which strives to outfit 20 million African students with their very own Tutudesk©. In partnership with The lapdesk Company, Amway created custom lapdesks, which provide a writing surface, as well as feature the alphabet, timetable, numbers, shapes, an emergency phone number and a list of children’s rights. Amway distributors from europe have been invited to sponsor lapdesks for other regions, making this a truly global initiative.

PuttInG OuR BeSt fOOt fORWaRD In InDIa

A bright future begins by putting your best foot forward. Yet for the young and underserved in India, getting started on that right path can be especially difficult. That’s why Amway India and the Amway Opportunity Foundation continue to find new ways to reach this needy population. In partnership with the Devnar Foundation for the Blind and other Project Sunrise partners in Hyderabad, Amway provides services ranging from basic education and computer skills to health and hygiene. Of special note in 2012 was Awakening the remarkable You, a project developed with renowned corporate trainer and Amway distributor, rajesh Murthy. The initiative empowered 150 kids to realize their ability to make right life choices through critical communication skills, time mastery, goal setting and relaxation strategies.

Amway provides services ranging from basic education and computer skills to health and hygiene.

EUROpE - INDIA - AFRIcA REGION

RESULTS

INDIA9,000 children received education and medical support through multiple projects and partnerships.

AFRICA700 schoolchildren received custom Amway lapdesks.

EUROPEAustria170 children and teens received care after overcoming cancer.

Belgium1 community in Mali enjoyed clean water thanks to distributors and the Hans Geveling Foundation.

croatia93 children and teens received support under the shelter of the Croatian Majesty for Children Association.

czech RepublicMany children suffering from trauma benefitted from volunteer care and donations of medical equipment.

Denmark4 homes were improved to provide overnight stays for children in need of healthier lifestyles and self-esteem.

Finland1,360 underserved Nepalese girls received education through funds raised at a run supporting UNICEF Finland.

France900 hospitalized children laughed while visiting with clown doctors, boosting their morale and recovery.

Germany100 young refugees received support and a better start.

Greece200 families benefitted from products following disastrous and widespread flooding in Pyrgos and Ancient Olympia.

hungary1,200 distributors competed in sports to raise money for a children’s clinic.

Italy100 children from at-risk families learned basic soccer skills, sportsmanship, teamwork and respect at a special AC Milan Junior Camp in Naples.

Netherlands200 distributors ran to raise money for schools in Africa through a partnership with UNICEF Netherlands.

Norway156 distributors ran to raise money for schools in Africa through a partnership with UNICEF Norway.

poland1 Alarm Clock Clinic was built at the Children’s Memorial Health Institute in Warsaw to provide long-term rehabilitation for children suffering from neurological disasters.

portugal3 children with chronic disease realized their dreams, learning that despite obstacles, even the most difficult objective can be met.

Romania800 students benefitted from entrepreneurship education through a partnership with Junior Achievement.

Russia1,100 kids from 16 orphanages and rehabilitation centers for disabled children enjoyed circus shows in 7 cities.

SlovakiaMultiple cultural and sports activities were enjoyed by many disabled children.

Slovenia1,000 children with chronic diseases and injuries received extra support.

Sweden270 runners raised funds to support children bullied in schools and sports clubs through a partnership with the Friends Foundation.

Turkey200 children enrolled in preschool through the Little Steps on the School Way partnership with UNICEF and the Turkish Ministry of Education.

Ukraine150 teenage girls received education and psychological support through the I Am Berehynia project.

United Kingdom250 Amway distributors raised funds for Special Olympics Great Britain.

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ASIA PACIfIC REGIONStuDY aBROaD DReaMS ReaLIZeD In JaPan

For students in the prefectures devastated by the earthquake that shook Japan, the dream of studying abroad had faded. That is, until Amway Japan rekindled their hope. With a donation of nearly seven million Yen, Amway provided full scholarships for 10 high school students to study overseas in the United States and Australia for one month. The effort fulfilled Amway Japan’s mission of offering multicultural learning opportunities for youth in needy areas. Japanese hip-hop artist AI also committed to the cause, pledging funds from her national concert tour to support scholarships.

a LeaP Of CReatIvItY In KORea

Imagination is fundamental to education. And thanks to Amway, creative young thinkers in Korea now have a new way to unleash theirs: The Green Frogs Creative Thinker Project. From arts and music to science and languages, this innovative initiative sparked the minds of hundreds of underserved kids in childcare centers in underdeveloped areas around the country. local artists, musicians, professors and scientists urged kids to explore their creativity through hands-on workshops and performances. Many partners joined Amway Korea to ensure the success of The Green Frogs Creative Thinker Project, including the Haja Center/Seoul Youth Work experience Center, Yonsei University and the City of Seoul. Distributors got on board, too, raising one billion Won to sustain the project for three years.

Imagination is fundamental to education. And thanks to Amway, creative young thinkers in Korea now have a new way to unleash theirs: The Green Frogs Creative Thinker Project.

On WORDS anD WInGS In thaILanDAmway Thailand has long supported youth literacy by providing scholarships, books and audio books for the visually impaired, including school libraries in remote areas. So when the Amway for Thai Society Foundation (ATF) learned that the average Thai child reads just two books per year due to nothing more than a lack of books, it launched Flying Book. This interactive initiative enables any person, anywhere to vote on his or her favorite books and then ‘fly’ them to young readers in Thailand. Votes are cast using the Flying Book app, web site or Facebook fan page. Then, via the world’s first augmented reality and location-based book donation platform, voters can follow their books in real time as they travel electronically to every corner of Thailand. Finally, ATF bolstered these efforts by sending 100 top-voted books to 31 school libraries.

40 YeaRS StROnG In auStRaLIa

It’s a milestone made for giving and that’s just what Amway Australia did to commemorate it – $150,000 in donations to children’s charities over the past two years. Through a country-wide contest, distributors and employees nominated many youth programs that touched their lives, of which eight were selected to receive these special anniversary funds. Projects, including providing equipment for critical care units at a children’s hospital, support for children with autism and a welcome funding boost for the fight against childhood heart disease. In addition, safe sports equipment packs were presented to the West Australia Disabled Sports Association for children with disabilities.

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fInDInG hOPe afteR fLOODS In fIJIAn invitation from an eight-year-old student at the Wai District School prompted 300 dedicated Amway volunteers to gather in lomawai to renovate a flood-damaged school not far from the Amway Australia/New Zealand Achievers event. Our helping hands, brand new computers and much needed children’s books, were welcome gifts to the students, many whose families live in remote villages on as little as $5 per day. Distributors and employees spent the day in the school constructing new tables and benches; repairing desks; repainting blackboards and ceilings; bringing new life to the playground and bus shelter; and making the library a fuller, happier place to study.

PIOneeRInG PRODuCtS enRICh KIDS In SInGaPORe

Two products, two dollars at a time – it’s a simple formula that’s done simply great things for children in Singapore. In honor of the first two Amway products – lOC and SA8 – Amway Singapore decided to donate $2 from every purchase of this multipurpose cleaner and concentrated detergent (1 kg) to the Singapore Children’s Society. In turn, these funds supported children’s centers countrywide with programs that built self-esteem, improved math skills, explored individual interests and instilled life values. While the fund began in 2009, Amway Singapore and the Singapore Children’s Society celebrated 10 years of partnership last year.

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MuSIC fOR the MInD In MaLaYSIaWhen children play, they discover the world around them. Add music to the equation and the learning intensifies. With this in mind, Amway Malaysia launched Balik Kampung – or ‘homecoming’ – a music education program that promotes mental health for children living in small towns and villages. Amway Malaysia volunteers joined performing arts group Hands of Percussion to teach 120 children from the village of Bukit Tinggi, Pahang how to make music using recycled materials, perform traditional dances and decorate five giant floats for a village-wide parade.

teLLInG StORIeS In PhILIPPIneS

To celebrate its 15-year anniversary, Amway Philippines decided to tell stories – lots of them. The effort has brought hundreds of book donations to underserved schools in cities like Cagayan de Oro, Cebu and Pangasinan, with the two-fold goal of improving childhood literacy and igniting a passion for reading among Filipino youth. last year, distributors personally delivered 150 books to elementary schools and even mobilized volunteers to read and tell stories themselves.

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DISaSteR ReLIef GOeS anD GROWS In InDOneSIa

The days and weeks following a natural disaster get the most attention. But what happens months and years later, while recovery and rebuilding continue? Amway continues to respond, naturally. So when an earthquake struck Yogyakarta and destroyed 50,000 homes and 650 schools, Amway Indonesia immediately stepped up with a donation of 1.6 billion rupiah to boost rebuilding. Just one year later, two new elementary schools opened. The following year, distributors and employees committed to contributing 100,000 rupiah every month toward books, supplies, uniforms and shoes for hundreds of students. Now, nearly five years after that fateful earthquake, Amway Indonesia still proudly provides this monthly support.

ReaSOnS tO SMILe BIG In vIetnaM

Medical care is a luxury for many in the poorest provinces of Vietnam. For children born with facial defects, even a simple smile cannot be expressed without corrective surgery – an expense most families cannot bear. Amway Vietnam has supported more than 4,000 children by reaching out to Operation Smile to fund life-changing surgeries, as well as working with the Department of Child Protection under the Ministry of labor and Youth Newspaper to provide medical assistance to children in need in several remote provinces across the country. This relief comes at a critical time, as urgent support is needed to stabilize provinces and foster future generations.

Amway Vietnam has supported more than 4,000 children by reaching out to Operation Smile to fund life-changing surgeries.

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ASIA pAcIFIc REGION

RESULTS

Australia/New Zealand600 babies helped at the Grace Centre Neonatal Unit at The Children’s Hospital at Westmead.

135 children living with heart disease attended a special camp.

100 students in Fiji received books and new computers, and had their school renovated after floods.

Japan10 high school students from the 2011 disaster areas experienced overseas studies.

Korea350 children increased their potential and self-esteem through education and art.

Vietnam4,000 children got their smiles back through corrective surgeries or were helped with other medical and educational assistance to build a better life.

Thailand25 mobile libraries delivered books to schools in remote provinces.

Malaysia15 rural towns received musical education programs for children.

Singapore10-year partnership milestone celebrated with the Singapore Children’s Society.

Indonesia500 children received education support following a devastating disaster.

philippines5 schools received books and mentors.

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PRODUCTS

Health, beauty, home – Amway products give people around the world a foundation for realizing their potential. And our expertise in nutrition, water treatment and entrepreneurship answers global challenges with hope and sustenance.

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Amway recognizes that there are substantial opportunities to innovate and grow as a company by creating global solutions to some of the world’s greatest issues. Through our core competencies in entrepreneurism, nutrition and water treatment, to name a few, we improve in the lives of people facing difficult to dire challenges. And these efforts extend far beyond our philanthropy.

While we have always given individuals the tools to start their own businesses, it’s our expertise that has helped so many reach their potential.

Our culture of scientific excellence distinguishes us as well. Through Amway and Nutrilite, we distribute more nutritional supplements than any other company in the world. Amway scientists have developed the world’s first and only plant-based micronutrient supplement with 15 life-essential vitamins and minerals that today is being used to help fight chronic malnutrition in children.

WE CHAmPION HumAN POTENTIAL

While we have always given individuals the tools to start their own businesses, it’s our expertise that has helped many to create a better life.

2012 Amway Global Corporate Social Responsibility Report Products37

Most of us will never know what it means to lack access to nutritious food. But millions of men, women and children do. In fact, The World Health Organization identifies chronic malnutrition as the underlying cause for 35% of preventable deaths in children from birth to 5. Their statistics show that 104 million children were undernourished, and 174 million experienced stunted growth in 2010 alone.

As a global solutions provider, Amway stepped up to address chronic malnutrition with two initiatives in two different parts of the world.

nutRILIte LIttLe BItS, BIG StRIDeSIn 2009, Amway and Nutrilite came together to launch NUTrIlITe little Bits™, a global social marketing initiative. It was a first for us, and two years in, it’s having a profound effect on children across the world.

NUTrIlITe little Bits delivers 15 essential vitamins and minerals like iron, zinc, vitamin A and one of nature’s most concentrated sources of natural Vitamin C. When added to any native food, this tasteless, odorless yet potent powder fills micronutrient deficiencies in children from six months to five years old – deficiencies that can prevent growth, inhibit brain development, and contribute to anemia and disease. Without these vital nutrients, children who should be learning and playing can become listless, lethargic and even unable to move or walk.

In partnership with the Salvador Zubirán National Institute of Nutrition in Mexico, Amway conducted a pilot study with approximately 150 kids with exceptional results: After just six months of intervention, NUTrIlITe little Bits reduced both the prevalence of iron deficiency anemia by nearly 90 percent and the prevalence of stunting by nearly 40 percent. It also produced more active, playful children. This success was possible through a partnership with Un Kilo de Ayuda and, in 2012, led to nourishing nearly 400 children with NUTrIlITe little Bits.

Amway leaders next looked to lusaka, Zambia, to partner with the Christian Alliance for Children in Zambia (CACZ) and integrate NUTrIlITe little Bits into an established feeding and health education program called Milk and Medicine. We trained CACZ teams from four communities, who then distributed NUTrIlITe little Bits to 175 children, as well as weighed and measured them monthly to ensure proper growth. In 2012, we extended support to an additional two communities in Zambia, supporting a total of 250 additional children.

Now the NUTrIlITe little Bits program aligns with best in practice approaches by the World Health Organization as a leading global solution for chronic malnutrition. Over the next three years, Amway teams are planning to engage upwards of 20 markets through established children’s health partner organizations. likewise, Nutrilite scientists are developing a new formula to ensure fit and ability across multiple countries.

fEEdING GREAT NEEd


KEY PARTNERSHIPSWhile we are confident in our core competencies, we know we will never address the needs of chronically malnourished children if we set off on our own. That’s why Amway is partnering with two organizations with extensive experience in global health and nutrition, with operations and partnerships on the ground in countries around the world. In 2012, Amway entered into a formal partnership with CAre, an organization with decades of experience helping women and children in need. Amway also became a formal member of the Global Alliance for Improved Nutrition (GAIN), benefitting from networks, expertise and a strong advocacy platform to inform key influencers and the general public about the need for adequate nutrition.

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A little girl named “Blessings” is a shining example of the benefits of a NUTrIlITe little Bits. When Amway leaders first met her, she was severely malnourished and could not stand, walk or even crawl. Thanks to our mighty micronutrient powder and some great programs, Blessings lost her bloated stomach and began walking and even speaking intelligibly in just six months. She’s now thriving at a healthy weight, and her smiling face is proof of the power of Amway partnerships.

MANy BLESSINGS

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leveraging Amway expertise for the global good led us to another worldwide challenge: access to safe water. When the World Health Organization projected that, by 2015, 605 million people will not have access to potable water, we knew we had to create waves with science and citizenship.

Water is vital to survival. This simple fact sparked Amway to create a low-cost solution for clean, safe drinking water nearly 30 years ago. In 1984, we innovated drinking water treatment technology with the first generation of our eSpring™ water filter. Six years later, we integrated ultraviolet disinfection to destroy more than 99.99 percent of the bacteria and viruses that may be found in drinking water. This led to helping establish the NSF/ANSI Standard 55: Ultraviolet Microbiological Water Treatment Systems, as well as the debut of a new eSpring™ system in 2002. Ten years later, eSpring remains the world’s largest selling brand of kitchen water treatment systems.2

leveraging our expertise in water filtration technology in rural and peri-urban communities, especially those suffering from post-disaster water crises, is an Amway passion. recent highlights of these humanitarian efforts include technological developments and partnerships in developing countries like Ghana, Haiti and the Dominican republic.

WAVES Of HOPE

leveraging our expertise in water filtration technology in rural and peri-urban communities, especially those suffering from post-disaster water crises, is an Amway passion.


2Based on a Verify markets study of 2011 global sales.

SAfE WATER PARTNERSHIPS PROmISE HEALTH

Amway joined forces with International Aid to launch a global safe water initiative more than a decade ago. In 2000, International Aid unveiled a portable biosand filter for the developing world and we supported this effort immediately. This partnership led to the creation of the Safe Water Team (SWT) – Amway is still represented on its Board of Directors.

In 2009, shortly after a devastating earthquake struck Haiti, we teamed up with SWT and sent 22 pallets of biosand filters with additional chlorinator and safe water storage developed by Amway to enhance the reduction of pathogens, eliminate the waiting period before the filter can be used and reduce the possibility of recontamination in treated water. Since then, Amway and SWT have supported hundreds of families in the Dominican republic with water filters and education about the importance of safe water and hygiene.

Continually dedicated to research and quality, we first used our expertise to help improve upon the traditional biosand filters by adding a step in filter system to chlorinate the water. eventually, we were able to develop a gravity-fed multistage treatment technology that replaced the sand and performed well in every facet: bacteria and virus removal; multiple-barrier protection; and even weight – 17 versus 120 pounds. Amway donated more than 50 of these units in 2012 to families outside Tamale, Ghana. Within six months, we saw an 82.5 percent decrease in incidents of diarrhea combined with a 72 percent reduction in doctor visits due to water born disease.

Similarly, Amway helped give families in the Dominican republic access to potable water. We focused efforts in four areas – hygiene, sanitation, education and water filtration – and installed 45 water filters that now provide clean water for about 350 people. We’ve also planted trees, contributed to community clean-up and distributed 147 pairs of shoes to needy schoolchildren – a first pair for many kids. Future plans include a pilot program to install eSpring units in schools, providing access to sanitation and improving hygiene education.

Amway and SWT have supported hundreds of families in the Dominican republic with water filters and education about the importance of safe water and hygiene.

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Amway is a global leader in the $153 billion direct selling industry3, and our distributors stand out among the 91 million salespeople3 who work within it. We support these enterprising entrepreneurs by keeping them at the center of our strategic conversations and developing products that improve people’s lives.

ELEVATING ENTREPRENEuRSHIP

We continually cultivate the Amway Business Opportunity so that it resonates across continents and cultures, driving economic success in virtually every corner of the world.


3WFsDA Global statistical Report – 2011, June 20, 2012.

With leadership comes a responsibility to elevate entrepreneurship, and we do so whenever, wherever possible. We continually cultivate the Amway™ Business Opportunity so that it resonates across continents and cultures, driving economic success in virtually every corner of the world. It builds financial freedom and enables us to fulfill the Amway vision of helping people live better lives. Among peers, Amway is a prominent and active member of leading industry associations like the World Federation of Direct Selling Associations, the Direct Selling educational Foundation and the U.S. Chamber of Commerce. We uphold and underscore the rigorous standards set by these organizations with principles like honesty, integrity, responsibility, accountability and philanthropy.

We believe ours is an industry built on helping others, too. As a global citizen, we infuse corporate social responsibility into everything we do, as well as shine the spotlight on the communities served by our amazing distributors. They are proof positive that the world is a better place because of entrepreneurs, and we are convinced that society as a whole benefits from entrepreneurial innovation and drive.

Something revolutionary happened when Amway South Africa unveiled its Township Strategy in late 2009. Designed to introduce the Amway Business Opportunity to new prospects with the intent of growing the Amway business in South Africa, the effort required us to take the Amway business into rural communities. It was uncharted ground, as our business had historically focused on the higher socio-economic population and the new strategy targeted South Africa’s working low-to-middle class.

Our approach was a first, too: We used innovative strategies and alternatives to product sizing, pricing and bundling that resonated with individuals in these outlying communities. Physical presence and mobile marketing positioned the Amway Business Opportunity as viable and vital for this

more financially challenged population. In just three years, Amway South Africa has accomplished two significant results: increasing business and helping people to move up the economic ladder. Thanks to the Township Strategy, the Amway business in South Africa leapt by more than 200 percent and showed many low-to-middle class members of society a way out of poverty. The latest figures continue to inspire, with Amway South Africa reporting a 72 percent increase in new distributors in just two years.

The Amway business in South Africa leapt by more than 200 percent.

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ENTREPRENEuRSHIP STudY SHEdS NEW LIGHT

TOWNSHIP STRATEGY BREEdS SuCCESS

Wherever we live and work, Amway seeks to support a culture of entrepreneurship. With this in mind, we published the Amway european entrepreneurship report 2012 (Aeer) 4. In its third consecutive year, the study continues to offer insights into global attitudes towards entrepreneurship. Findings stimulate discussion and raise awareness of what needs to be done to encourage entrepreneurship with our external stakeholders.

led by our scientific partner, the entre-preneurship Center at ludwig-Maximilians-Universität München, the 2012 survey was conducted across 16 european countries with nearly 17,800 men and women in representative target groups selected by the polling institute GfK in Nuremberg. respondents were polled face-to-face or via telephone interviews on the subject of self-employment. Key findings revealed the unleashed potential of entrepreneurship in times of crisis: More than one in three, or 38 percent of respondents, reported that they can imagine starting their own business, with the highest percentages in

Greece, Switzerland and Turkey. The Aeer also showed that self-employment enjoys a positive reputation throughout europe. On average, two thirds, or 69 percent, of those polled held a positive attitude towards the concept. Denmark expressed the most positivity, followed by France and Great Britain. What’s more, three out of four of all respondents, or 78 percent, estimated that in 10 years entrepreneurship will remain equally or more important in the modern working world.

The AeeP fosters a global public discussion of entrepreneurship. The published results were a highlight of 2012 Global entrepreneurship Week, an initiative that introduces entrepreneurship to people in six continents. Since its creation in 2008, more than seven million people from 115 countries have participated in entrepreneurial-related activities during the week.

4Amway european entrepreneurship Report 2012 – A survey of Amway europe, November 2012.

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PERFORMANCE

every day, in every region, we realize our potential for operating and growing the Amway business more ethically and efficiently. From product and process enhancements to charitable and humanitarian efforts, we integrate our sustainability goals into corporate social responsibility.

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InteGRItY, aLWaYSPartnership and integrity are cornerstones of Amway. As a global enterprise that conducts business in more than 100 countries and territories, our operations are subject to laws as diverse as the world itself. Yet while these regulations and customs may differ, our promise to maintain the highest ethical standards remains unwavering. And it’s been that way since 1959.

We vaLue OuR eMPLOYeeS eQuaLLYOurs is a stimulating work environment that creates opportunities for all employees to realize their full potential – to add value and be valued. Amway diligently maintains a safe, clean and friendly workplace for all employees. We do not tolerate harassment, intimidation, violence or drugs in the workplace. We prize diversity and believe that all people should be respected and treated fairly regardless of personal characteristics such as their sex, race, ethnicity, disability, age or religion. At Amway, every employee is a respected member of the team.

We aRe LOYaL tO OuR COMPanYHonesty and loyalty are key virtues for both Amway employees and the company itself. We expect our employees to act in the company’s best interest and to exercise solid judgment unclouded by personal interests or divided loyalties. We keep business information private and do not misuse it for personal gain or to the detriment of the public or other companies.

We vaLue faIR COMPetItIOnA proud advocate of free enterprise, we never agree with a competitor to fix prices, divide territories or allocate customers. We respect our own and others’ copyrights, trademarks, patents, trade secrets and other forms of intellectual property.

We aRe hOneSt In aLL BuSIneSS DeaLInGSAmway employees are expected to record and report business information truthfully, as well as maintain accurate books and records. Our legal staff works closely with both our local affiliates and government officials all over the world to help ensure that laws and regulations are followed. We do not make any payments to foreign government officials for the purpose of securing unfair advantage; and we comply with local anti-corruption laws, including the U.S. Foreign Corrupt Practices Act. When business customs call for giving and receiving gifts and entertainment, we exercise good judgment and moderation.

We have fInanCIaL CheCKS anD BaLanCeSAmway is a private company built on the fundamentals and values of our founders, which continue to guide our employees, officers and directors today. The corporation is managed by a Board of Directors that balances our founding families with outside directors. Governance practices at Amway are designed to consider the interests of our many stakeholders: shareholders, affiliates, suppliers, distributors, customers, employees and the communities in which we do business. The Board oversees our good governance and risk management policies, holding regular long-term planning sessions to ensure that strategic plans are aligned for the future.

We MItIGate RISKWe work to reduce risk resulting from Amway operations, both to protect our employees and to minimize downtime for our distributors. Our current worker safety incident rate is well below the industry average, and we have an active property loss protection plan that includes building and maintaining our facilities to meet appropriate fire protection standards, storing materials properly and conducting inspections to ensure our systems are working and in compliance.

EXPECTATIONS Of EXCELLENCE


We aRe eaRneSt aBOut ethICaL DIReCt SeLLInGAs a leading global direct selling company, we engage more than three million individuals around the world who create their own businesses in partnership with Amway. We are committed to working with other ethical companies through industry organizations to promote direct selling and ensure ethical conduct.

We DeManD QuaLItYAmway quality assurance teams closely monitor quality, from incoming components and materials through the manufacturing process and out into the field worldwide. We have many proactive programs in place to ensure that our strict quality standards are met.

We PRIDe OuRSeLveS On PRODuCt SafetYThe health and safety of our customers and the environment are of paramount importance to us. AMWAY™ products are carefully evaluated to meet our high standards of safety and effectiveness. All ingredients in all personal and home care, cosmetic and nutritional products are considered safe for their intended use by appropriate government agencies, independent scientific review and the best consultative resources available to our scientists. Unless required by government regulations, Amway products are not tested on animals.

PRoDUCt ReCALL PoLiCYthe AmWAY product recall policy clearly outlines the procedure to be taken for any product we’ve distributed (including labels and literature) that must be recalled for any reason. Regardless of the nature of the incident, actions are immediately taken by management to ensure the safety of our distributors and their customers.

We exPeCt hIGh StanDaRDS Of OuR SuPPLIeRSFrom providing a safe work environment to allowing full access to compliance inspections to fair employment practices, Amway embraces and upholds a Supplier Code of Conduct to ensure that the goods we sell are not the product of unacceptable working conditions. Doing so keeps our

workforce productive and positioned to meet our customer demands for high-quality products at fair prices.

We PROteCt OuR CuStOMeRSWe stand behind the quality of our products and guarantee customer satisfaction. If for any reason the consumer is not completely satisfied, a product may be returned within a specified period for an exchange or refund of the product’s price plus applicable tax. Additionally, Amway works with consumer protection organizations to enhance consumer education.

Performance

In the United States, the DSA’s commitment to ethical business practices and consumer service is its Code of ethics. As a member company, Amway pledges to abide by the Code’s standards and procedures, which speak to both customers and sellers and ensure that member companies will make no statements or promises that might mislead either customers or prospective salespeople. Pyramid schemes are illegal and companies operating pyramids are not permitted to be members of the DSA.

The WFDSA is comprised of 60 national direct selling associations and one regional federation. Amway leaders around the world hold more than 50 leadership positions in direct selling associations. Membership in the WFDSA requires a commitment to abide by its World Code of ethics, established to protect consumers globally. Amway fervently promotes and abides by this World Code.

Globally, the World Code of ethics is a constantly evolving, enforceable standard of behavior. The cornerstone of the direct selling industry’s commitment to ethical business practices and customer service, the World Code is a mechanism that ensures independent salespeople and customers are treated fairly and respectfully.

UNITED STATES DIREcT SELLING ASSOcIATION (DSA) cODE OF EThIcS

WORLD FEDERATION OF DIREcT SELLING ASSOcIATION (WFDSA) WORLD cODE OF EThIcS

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From our West Michigan headquarters to our country offices in four regions spanning the globe, we’re a worldwide family at Amway. While our business opportunity and products may steal the spotlight, we know it’s our people who power our enterprise. And we cultivate and reward human potential at every turn.

All over Amway, we work together to create an inclusive and collaborative work environment that inspires teamwork as well as individual worth, and empowers performance and rewards contributions. Paramount to being a global employer of choice is our commitment to providing our employees with the tools and opportunities they need to create optimal careers and live a balanced life. We invest in them, so they can become their best. Here, employees have the opportunity to deliver their highest value professionally, while building relationships with exceptional people who genuinely value them.

ReWaRDS anD BenefItSAt Amway, we reward our employees in many ways – targeted development plans, global career opportunities, performance-based pay and comprehensive benefits. employees at our World Headquarters in West Michigan enjoy an employee store, wellness programs, an on-site state-of-the-art fitness center with innovative programs and events created just for them and their families.

a Safe WORKPLaCeSafety is a priority for Amway employees, and we see it as a collaborative effort between staff and management. every year, we evaluate and refresh safety practices, with a focus on awareness and education. Perhaps that’s why Amway consistently

outperforms similar U.S. businesses in safety, with total injury accident rates at 30 percent less than the industry average.

vaLuInG DIveRSItYAcross the world, Amway is recognized as a high-performing, values-based employer of choice. We are an increasingly diverse and inclusive company that intentionally drives the development of talent across our enterprise. Doing so engages our employees within a globally diverse environment while enabling our culture of innovation and consumer orientation.

GLOBaL taLent DeveLOPMentWe keep our eyes on the prize: personal and professional best. We pride ourselves on giving our employees the power and knowledge to advance their careers at Amway. Our employee-focused culture drives education and training, always tailored to individual growth and development, so that each employee has the opportunity to apply his or her talents beyond the job description.

OPtIMaL YOu, OuR PReMIeR eMPLOYee WeLLneSS PROGRaMOur employees are our most valuable assets at Amway, and we recognize that our business success is directly related to their health and well-being. With this in mind, we began a journey in 2005 to transform our culture to one that not only provides the necessary tools and resources to be highly productive but also an environment that offers a holistic approach to educating and influencing health and well-being. We continually assess the physical and emotional needs of our workforce. Annually, we modify, enhance and/or increase employee access to unique wellness education, programs and resources that ultimately assist them in taking more control over their health. In many countries we offer a 60-question health screening and 45-panel blood screening – both more comprehensive than most doctor requirements – along with health coaching and other tools that help sustain long-term lifestyle changes that can improve quality of life and daily productivity at work and at home.

PEOPLE mAKE IT POSSIBLE


“I’m passionate about giving back and being at Amway has given me the chance to do so.”-Randy Locke, employee

OPPORtunItIeS tO MaKe a DIffeRenCeHelping people live better lives is the Amway vision, and our employees keep a sharp focus on helping us fulfill it by getting involved in programs and events in communities across the world. We post local volunteer opportunities in Amway publications and on a dedicated website, so employees can best match their interests with local causes. We even train Amway executives in nonprofit board leadership, so they too can align their passions and contribute their leadership skills to local nonprofit organizations.

envIROnMentaL SteWaRDShIPCarpooling, recycling, wildlife education – you name it, Amway employees are doing it. environmental stewardship and sustainability is critically important to our business, and we offer many learning opportunities to educate our employees and empower their own decision-making.

Performance

“I’m proud to work at a place that cares how healthy I am and is willing to provide resources, tools and incentives to improve my quality of life.”-Optimal You User

We often hear how Optimal You is changing lives for the better. For many employees, the simple experience of undergoing a health screening has a profound effect: it empowers them to take charge of their own health. Meet one such employee who, at 64 years old, decided to follow her instincts and get the help she needed to save her life.

“Two years ago I was referred to a cardiologist because I was complaining of an uncomfortable feeling in my chest. After my eKG came back normal, the doctor made me feel like it was all in my head, nothing more than stress or drinking too much coffee. Yet as an analytical chemist, I always want to know the reasons for everything. Why was I tired all the time? Why did I have a small amount of swelling in my ankles? Why was I short of breath while climbing stairs? My doctors weren’t giving real answers to my concerns.

“In September, I received the results of my wellness screening blood test. Some sections that were previously green were now yellow and red – cholesterol, lDl ratios and more – and my C-reactive Protein (CrP) had changed from 1.1 to 5.73. I did some research on this test – again I wanted to know why. At my request, my physician sent me to a new cardiologist who did another blood test, eKG and stress test. Again, all came back good except for one test that was labeled ‘non-conclusive’. With this small question, my cardiologist recommended a heart catheter to rule anything out and put me at ease.

“Two weeks later, I went in. The catheter showed a total blockage in the anterior wall of my heart and I had to have a stint implanted. I want to thank Optimal You for saving my life! You know your body better than anyone else – if it feels wrong, it just might be!”

hEARTFELT pRAISE

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Amway has a legacy of ethical business operations and environmental responsibility, starting with one of the very first products we sold in 1959 – lOC (liquid Organic Compound). As the company continues to grow, increasingly we are innovating new and improved ways to operate more efficiently. This makes sense for our business, for the businesses of our Distributors today and tomorrow, and for the environment around us.

In 2009, Amway established four key areas to both focus on finding efficiency in our operations and to improve our environmental footprint. Today, we continue to work to:

• Improveourrecyclingratestodecreaseour waste generation

• Increaseouruseofalternativeenergy

• Reduceourwaterusage

• Decreaseouroverallgreenhouse gas emissions

In 2012, we continued our Global environmental Metrics reporting program encompassing our global supply chain facilities in the US, Mexico, Brazil, Vietnam and China. Considering the substantial growth of Amway over the past year, our environmental performance continues to track well toward our 2014 goals.

Four major Amway manufacturing facilities – Ada, Michigan; Buena Park, California; Ho Chi Min City, Vietnam; and Guangzhou, China – have environmental management systems that are registered under the ISO 1400:2004 environmental management standard. environmental management systems continue to facilitate efficiency steps to help achieve our performance goals, while annual third-party audits through the global ISO standard continue to help Amway track our results.

eneRGY uSe anD eMISSIOnSOur first sustainability goal is to reduce the Amway carbon footprint, which is expressed by reducing our greenhouse gas (GHG) emissions. Our goal is to reduce GHG emissions by 25 percent by 2014. We have implemented many new projects that contribute to this goal, including a new Strategic Operating Model and the purchase of renewable power in the form of wind generated electricity. Another key strategy has been to do more with less, as energy conservation plays a big role in reducing demand while sales continue to grow. In 2012, we took several actions to help achieve our 2014 goals:

• Wearereducingelectricityusethroughthe installation of new energy efficient lighting. each year, we focus on areas that need upgrading. In 2012, we upgraded lighting in the Pressure Packaging plant, the Plastics plant and

OuR PERfORmANCE: ENVIRONmENTAL SuSTAINABILITY

2010 2011 2012 2014 (Goal)

ENTERpRISE pERFORMANcE AND GOALS

%

*4th quarter estimated

84.5% 85.4% 87% 95%

5.4% 5.2% 7.3% 15%

1,625,136 1,602,984 1,404,529* 10% reduction

185,995 154,747 139,496* 25% reduction

Waste Recycling Rate (%)

Alternative Energy Usage (Non-Grid)

Water Usage (KLiters)

GhG Emissions (Tonnes)


the laundry plant. What’s more, we are also beginning to replace some of our outdoor lighting with new high efficiency leD systems. And we have placed nearly 50 new leD fixtures in the laundry plant as part of that lighting upgrade.

• Amwaycurrentlypurchases10percentof the electric power in Ada from the Harvest Wind Farm in Michigan. Next year, we will double the amount of wind power we purchase from that wind farm.

ReDuCInG WateR COnSuMPtIOn Water is fast becoming the most important resource on our planet. As a caring corporate citizen, Amway is responding to this problem by setting a goal to reduce our water consumption by 10 percent by 2014.

Meeting this goal required us to implement new strategies like re-engineering the purified water system in the liquids plant to incorporate UV as a microbiological control system, replacing the continuous heating and cooling loop that was used to service the system. This upgrade saves more than $400,000 a year in steam and chilled water costs, reducing our electricity and natural gas use.

ReCYCLInG = ReDuCInG WaSteOur environmental Health and Safety team is always looking for ways to recycle more material from our waste streams. We have set new standards for recycling construction waste generated by contractors as they renovate our buildings. A recycling program is rolling out to our office areas to capture paper, plastic and metal waste formerly sent to landfills. We have discouraged the use of Amway-supplied bottled water and installed new drinking fountains with eSpring filtered water dispensers. each unit has a counter so employees can see how many bottles they have helped eliminate.

In 2009, Amway made a long-term commitment to purchase nine million kilowatt hours of wind power annually from the Harvest Wind Farm located in Michigan. In 2012, we decided to double the amount of non-grid wind power purchased for Amway World Headquarters in Ada, Michigan. Doing so increases our commitment to 18 million kilowatt hours of wind power in 2013 – and enables Amway to meet our goal of 15 percent renewable power by 2014.

As part of our strategic planning efforts, Amway leaders implemented a new Strategic Operating Model. Under the old model, Amway made all products in the United States and shipped them to markets around the world. A key piece of the new strategy is to make heavy and bulky products closer to the markets in which they are consumed. Changes implemented to date include:

•Europeanhomecareproductsarenowbeing made at a contract manufacturer in Belgium. These products are sold in every european country, from the UK to russia. This significantly shortens the transportation needed to get these heavy products to market while reducing the time needed to supply product by reducing time on the water. This change reduced the transportation carbon footprint for these products by more than 70 percent.

•Asianhomecareproductsarenowbeing made in China at our Guangzhou manufacturing site. These products are shipped to the following Asian markets: Hong Kong, Taiwan, Malaysia, Thailand, Philippines and Singapore. This change reduced the transportation carbon footprint for these products by more than 80 percent.

•AlleSpringwatertreatmentsystemsandAtmosphere units are now assembled in Malaysia. These changes resulted in a carbon footprint reduction of 67 percent for these products.

WIND pOWER INcREASES ALTERNATIVE ENERGy AT WhQ

REDUcING OUR TRANSpORTATION FOOTpRINT

Performance51

Despite our many sustainability successes in formulas, operations and facilities, we continually seek additional tools to further our sustainability goals. life Cycle Assessment methodology answers that call.

In 2009, we conducted life Cycle Assessments (lCAs) on two Amway in-home water purifiers. The exercise verified and quantified the reduction in the environmental impacts first identified by the redesign team and went further to identify and quantify environmental impacts associated with the full life cycle of the units – from raw materials to product end of life management. Using the GaBi Software lCA tool from Pe International, we performed lCA in accordance with the ISO 14040 (principles and framework) and ISO 14044 (requirements and guidelines). Doing so enabled us to reduce the product’s plastic content by 51 percent, its global warming potential by 46 percent and its energy use by 46 percent. Our work was recognized by the Society of Plastics engineers with the 2010 GPeC Design for Sustainability Award and was critical to deepening our knowledge and use of lCA at Amway.

This past year, we again used lCA to assess sustainable improvements on a redesigned major product line: NUTrIlITe® All Plant Protein Powder. Prior to the redesign, NUTrIlITe® All Protein Powder had contained 25 percent whey protein, derived from dairy. The new formula included a blend of wheat, pea and soy protein, eliminating dairy. Packaging was converted from a foil-lined cardboard, spiral wound can with tin-plated steel ends to a blow-molded high density polyethylene (HDPe) bottle with a polypropylene lid. We performed an lCA on the new HDPe package and determined it had a smaller global warming potential, as it was more recyclable in post-consumer recycling programs than the spiral-wound can, whose foil layer negates recyclability. Further, the spiral wound can had to be purchased, shipped empty and filled later after storage. The new supply chain eliminated shipping empty containers, allowing resin to be shipped by rail directly to the facility to be molded and filled as needed – a more streamlined supply chain that eliminated shipping empty containers and replaced trucking with rail transport, producing fewer greenhouse gases.

Converting to a plant-based formula, combined with environmentally friendly packaging and supply chain improvements, led to a reduction in the Amway global footprint equivalent to eliminating the emissions of 174,337 gallons of gasoline consumed.

SuSTAINABILITY: fuLL-CYCLE PROduCT dESIGN


Nutrilite combines the best of nature with the best of science – and always with the highest respect for the planet. To ensure that every natural ingredient in NUTrIlITe supplements is grown and harvested consistent with our values, we developed a distinctive quality standard: NutriCert.

The NutriCert process mandates farmers, growers and wild crafters to pass a rigorous audit that looks at environmental diversity, ecological balance, freedom from contamination, source traceability and the social environment. Only then can they become a certified Nutrilite partner.

NutriCert caused us to reformulate some of our supplements, including NUTrIlITe Cal Mag D Plus. We began by searching for a natural source of calcium. Our research led us to a calcium-rich resource in the vast fjords around the coast of Iceland: calcified seaweed. This sea plant is known as coralline red algae, although it actually looks purple, due to the pigments in filaments that are encrusted in calcium. In rough ocean currents, bits of this material – calcified seaweed – break off and accumulate in maerl beds. To harvest the calcium, we send a ship to the fjords off the coast of Bildudalur, a community of 150 that depends on this operation for work. employing advanced technology and GPS systems, they make sure to harvest only calcified remains, leaving living plants untouched and unharmed. The entire process was audited to ensure that it met the strict NutriCert standard.

Following each harvest, the calcified seaweed is dried, shipped to Ireland and then to england for grinding, filtering and granulation. Finally, it is transported to Nutrilite manufacturing facilities in California to be made into tablets. It’s a journey that maintains the Amway standard of quality every leg of the way.

RAISING STANDARDS, FROM SEED TO SAMpLE

Performance

Through decades of expansion, Amway continues to make sustainability improvements that reduce the environmental impact of our products while meeting the needs and desires of our customers.

•Amwayrecycled88percentofourwaste in 2012

•TheAmwayemployeecarpoolingprogrameliminated 6,000 commuter miles and 2.5 million pounds of CO2 emissions in one year alone

•10percentoftheenergyusedatAmwayWorld Headquarters is wind generated.

•Amwayownsmorethan6,400acresoforganic farmland in the US, Mexico and Brazil

•Amwaygrowsnaturalingredientswithoutchemical fertilizers or synthetic pesticides

•Amwaymanagesnearly180acresofwildlifehabitats on our 430-acre Ada campus

A hALF-cENTURy OF SUSTAINABLE GROWTh

53

Amway is increasingly taking leadership roles as they pertain to environmental sustainability. Here’s a sample of positions held by Amway people:

• Chair,WestMichiganSustainableBusiness Forum

• Host,InauguralWestMichiganCorporateSocial responsibility Conference

• Chair,AmericanChemistrySocietyGreenChemistry Committee

• DesignfortheFuture,U.S.EnvironmentalProtection Agency

• Member,CarbonDisclosureProject

• Chair,WaterQualityAssociation’sWaterTreatment ecoSeal Committee

2012 MeMBeRShIPS anD CeRtIfICatIOnSawards for environmental excellenceAmway Hong Kong received the energywi$e label and Wastewi$e label at the Hong Kong Awards for environmental excellence.

Certificate of Clean IndustryGlobal Agribusiness Operations in Mexico earned a Certificate of Clean Industry from the Mexican government.

Clean Production awardAmway China received a Clean Production Award – and a 230,000 rMB grant – from the Chinese government for a heat recovery project.

ePa Green Power PartnershipAmway helps support the development of new renewable power generation capacity nationwide while also helping protect the environment through a collaboration with the U.S. environmental Protection Agency.

LEAdERSHIP IN SuSTAINABILITY


ISO CertificationsOur Amway Vietnam manufacturing site acquired certification to the International Organization for Standardization (ISO) 14001:2004 standard for environmental management, joining our already certified facilities in Ada, Michigan; Buena Park, California; and Guangzhou, China. These ISO certifications mean that our facilities demonstrate an environmental management system that reduces overall impacts like air emissions, hazardous waste generation, and wastewater and storm water discharges.

Michigan Business Pollution Prevention PartnershipWe commit to improving the environment by adopting the three rs – reduce, reuse, recycle.

Michigan Great Printers ProjectWe work to prevent pollution by achieving environmental compliance in association with our print services.

OhSaS CertificationsOur Amway Vietnam manufacturing site was also certified to the Occupational Health and Safety Standards (OHSAS) 18001 for occupational health and safety, joining our already certified facilities in Ada, Michigan and Guangzhou, China. These OHSAS certifications demonstrate the Amway commitment to providing safe and healthy work environments for our employees.

Sustainable forestry InitiativeThe Amway Corrugated Printing Department is certified for fiber sourcing in the Sustainable Forestry Initiative. This means that 100 percent of corrugated material at Amway is sourced from well-managed forests.

Wildlife habitat CouncilWe are enhancing and restoring wildlife habitats by planning for sustainability and meeting economic, environmental and social needs of the present and future generations.

Performance55

RECOGNITION

When you dedicate your business to helping people live better lives, you tend to get noticed. We humbly share these accolades with the more than three million distributors and 21,000 employees that comprise our global Amway family. We admire your persistent pursuit of potential. And with heartfelt thanks, we honor you.

57

auStRaLIaMajor Donor Status, The Children’s Hospital Westmead

CanaDaNational Strategic Partnership Award, Canada Workplace Health & Benefits Awards

ChInaMost Influential Charity Project – Spring Sprout Kitchen, China Charity Award

Amway Charity Foundation ranked 4th in China Charity Transparency, Ministry of Civil Affairs

China Outstanding environmental Contribution Award, environment and resource Protection Committee of the National People’s Congress, Ministry of environmental Protection, resource and environment of the Chinese People’s Political Consultative Conference

CROatIaletter of Appreciation, Croatian Majesty for Children

GReeCeletter of Appreciation, Amalieion Boarding House for Girls

letter of Appreciation, Ark of the World

letter of Appreciation, Social Grocery, Municipality of Marousi

hOnG KOnGCaring Company logo, Hong Kong Council of Social Service

Gold Award for Volunteer Service, Government of the Hong Kong Special Administrative region

Hong Kong Green Awards – Green Management Award, Hong Kong Green Council

hunGaRYCertificate of Appreciation, SOTe Children Clinic

letter of Appreciation, SOTe Children Clinic Intensive Care

InDIaAaj Tak Care Award, Aaj Tak News Channel

Asia’s Best CSr Practices Award, CMO Asia

Asian CSr leadership Award, Asian Confederation of Businesses

MexICOCertificate of Clean Industry, Global Agribusiness Operations, Government of Mexico

Socially responsible Company Award, Mexican Center for Philanthropy

2012 GLOBAL RECOGNITION ANd AWARdS


PhILIPPIneSCertificate of Appreciation, Barangay Sumilang, City of Pasig

Partner recognition Award, reading Program, Department of education

RuSSIaCSr Award “Blagoe Delo” (Kind Deed), All-russia Public Organization “Business russia”

SInGaPOReGold Award, Singapore Children’s Society

SLOvenIaMoonlight Crystal Donor, The Foundation to Help Children

SOuth KOReaAward of Gangseo-gu lawmakers, Volunteer’s Day, lawmakers of Gangseo-gu

Certificate of Appreciation, Sharing Community of Science and Technology

Volunteer Award, Busan Dong gu Government

taIWanGold Award – Sports Mentors, Sports Affairs Council of the executive Yuan

Organizations and Individuals of Active Promotion of Social education, Taipei City Government

thaILanDBronze Award – Fundraising, Charities, Public Awareness, Flying Book, Digital Asia Festival

Bronze Award – Mobile Websites and Web Applications, Flying Book, Spikes Asia

Silver Award – Use of Online and Social Media, Flying Book, Adman

uKRaIneUkrainian CSr Business rating, All-Ukrainian rating Agency GVArDIA

unIteD StateSCSr Award – Best Blog, Pr News

Governor Service Award, Michigan Community Service Commission

Recognition59

®2013 Amway Corporation

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Amway Corporate Citizenship Report 2013

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