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13 Launch of Montabert Drilling aachment MICROCPA Genuine Doosan Filters 10 DooCare DooCare Issue Vol 1 - May 2013 An Aftermarket Quarterly issue Crossing Horizons To Support
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Page 1: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

Crossing Horizons

To Support

13

Launch of Montabert Drilling a�achment

MICROCPA Genuine Doosan Filters

10

DooCareDooCareDooCare

Issu

e V

ol

1 -

Ma

y 2

013

An Aftermarket Quarterly issue

CrossingHorizonsTo Support

Page 2: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

Dear Channel Partners and Colleagues,

It is a great pleasure for me and my team to publish the first issue of Doosan A�ermarket and Product Support Magazine . ''DooCare ''

We start this communica�on tool in order to reach out to you and share the informa�on with respect to our business as well as share the happy moments with Doosan family. I hope this magazine will help us connect more closely and work towards achieving our common objec�ve and organiza�onal goal.

We are facing many challenges today in our industry due to economic downtrend and s�ff compe��on. In this situa�on the only differen�a�ng factor which will take Doosan to a next level is an outstanding A�ermarket & Product Support. We at Doosan Infracore India, understand the importance of A�ermarket in the Construc�on Equipment and Compact Equipment business and we firmly believe that we will overcome all these challenges and create a benchmark in customer support with close collabora�on between Doosan and our Channel Partners - the “One Doosan” team.

The magazine, DooCare, will be published every Quarter and through this we will share our success stories, business performance, market informa�on , important product and services related informa�on, new product introduc�on & launches, promo�onal programmes and fun ac�vi�es.

I sincerely request everyone to contribute your valuable inputs which you feel is relevant for the team, making the magazine an exci�ng tool for communica�ng our successes.

Finally, I would like to thank all of you who contributed in this important A�ermarket ini�a�ve and I look forward to connec�ng with you through . DooCare

Neeraj SharanDirector – PS / AM

As a partner, Doosan cares about our dealers, our end users and every unit of equipment we produce, sell and deliver to the field.We want to be your trusted partner and build long last rela�onship among us, as said in the vision of Doosan Global Heavy A�ermarket – “Most Believed by Customer”.

DIRECTOR’S MESSAGE

Page 3: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

06 08 09

10

3

MESSAGE FROM DIID HEAD 4

Words from our DIID HEAD - Mr. Venkataramana

PARTS & PEOPLE 5

Genuine Doosan Filters - Built for efficiency

CUSTOMER SERVICE - AN ATTITUDE 6

DIID Equipment to the Indian Army

SERVICE BEYOND PERCEPTION 8

Service team's support under cri�cal circumstances.

CUSTOMER FEEDBACK – OUR LAURELS 9

Valuable feedback from customers.

GET VERSATILE 10

Our successful Demo & Launch of the drilling a�achment

- MICRO CPA

DEALER STORY 12

The much awaited 2012 top 3 Dealers' incen�ve

announcement and more…

EQUIPPED TO SUPPORT 14

A glimpse through our major training processes in the quarter.

MOMENTS AT DIID 15

[First issue] First Quarter 2013

Publica�on Date: 8th May, 2013.

Publisher

Doosan Infracore India Pvt.Ltd.

Product Support Team

Chief Editor

Mr.Neeraj Sharan

Editing & Design

Haarish Niranj S.P

Contributors

Heavy Service team

Compact Service team

Training Team

Hex & Bobcat A�achments team

Engineering team

Service Parts team

Logis�cs team

Warranty team

H.R. Team

Dealer Team

Printed by Doosan H.O, Chennai.

DooCare, a quartlerly issue magazine

Issued by Doosan India A�ermarket

as an internal publica�on throughout

the Indian Dealer network.

Address

3rd Floor, TNPL Building

No.67,Mount Road, Guindy

Chennai-600 032, India

Email:

[email protected]

*Doosan and Doosan logo are registered

trademarks of Doosan Corp across the world.

CONTENTS

DOOCARE

Page 4: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

4

Dear Colleagues and Dealer Friends,

It gives me an immense pleasure for being provided the opportunity to

stwrite the foreword for the 1 Edi�on of Doosan India Product Support

Magazine which will be mailed to you every quarter from now on. This

is a great ini�a�ve from our Product Support Team who has taken it as

a means to connect with all the field force.

Over the period of last year the sale of machines in the CE Industry was

not encouraging and this year also the trend is going to con�nue. The

Exchange Rate has also played a spoil sport. We, at Doosan, are very

clear in our vision and are bracing these tough �mes by preparing

ourselves for future. A�er Market support has been iden�fied as the

key to customer sa�sfac�on and we at Doosan are commi�ed to

deliver the best in the industry.

We, together, must ensure that the market understands the above

philosophy, so that the future customers make their buying decisions

of the product purely based on the comfort they enjoy in A�er Market

support offered by our team. We need to create a bench mark in

Customer Support, by which the others should be measured. As we all

know, India is a vast country and with varied cultures, languages and

thought processes to name a few. The applica�ons to which the

machines are put to use are also different. For example we have Bobcat

machines which offer various a�achments to suit different

applica�ons. In some areas the machines with these a�achments are

u�lized to great effect by the customers. Since there is no common

pla�orm to share the informa�on, other dealers/field personnel, who

intend to promote the same a�achment for similar applica�on are not

sure about the efficacy of it, thus losing an opportunity to sell.

The magazine could well be u�lized as a common pla�orm to share the

applica�on profile of the machines with a�achments, well augmented

by the customer tes�monials which would ensure that the

a�achments & products are well promoted by the other people across

the country. The magazine could also become a proper share point to

propagate the good prac�ces followed by the dealers so that

eventually, we, as a team would get benefi�ed.

MESSAGE FROM DIID HEAD

Our effort in launching this Magazine would

fulfill the gap between the Head Office & the

field by crea�ng a common forum through

which everyone can share their experience &

exper�se...

I am sure our effort in launching this Magazine would fulfill the gap

between the Head Office & the field by crea�ng a common forum through

which everyone can share their experience & exper�se. I sincerely request

each one of you to contribute to the content of this magazine so that it will

not only showcase our success, but also will be helpful for others by way of

new applica�ons, methods to resolve issues, iden�fica�on of problems to

name a few.

Finally, any magazine will flourish by the content it publishes and in this

regard I request all of you to support the editorial team by ensuring

constant supply of ar�cles which benefits the other team members who

are part of proud Doosan.

I sincerely wish the team a great success with this effort which I am sure will

also be cherished by you all in the field.

Best Regards,

A V Ramana

Page 5: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

5

DOOSAN GENUINE FILTERS ARE DIFFERENT

When a filter does not work properly, the system efficiency and machine

produc�vity will be affected even without no�ce, causing abnormal wear and

early hour failure of the machine along with dras�c increase in maintenance

cost.

Doosan Genuine Filters are designed and developed specifically for Doosan

machines. They are built to meet Doosan’s strict criteria and will assure high

quality and reliable filtra�on performance.

Non-genuine filters do not meet Doosan’s Quality standard as their performance

and quality is far below Doosan filters. Using Non-Genuine filters can cause

abnormal engine and hydraulic system abrasion, breakages, parts failures and

shorter lifespan, thus increasing maintenance cost enormously.

GENUINE DOOSAN FILTERS PROVIDE YOU WITH

Outstanding filtra�on efficiency and low maintenance cost Excellent DHC (Dust Holding Capacity) and stable filtra�on performance Op�mized design for Doosan machines and proven Quality from harsh

tes�ng condi�ons Longer life span with extensive filtering area Maximize machine up�me and increase produc�vity

Strengthened housing

High Quality Media

Wire mesh

Reinforced Seam

Spiral center tube

End cap

DOOSAN’S HIGHLY EFFICIENT ENGINE OIL FILTER

DAMAGES CAUSED ON MACHINE COMPONENTS BY USING NON-GENUINE FILTERS

DOOSAN GENUINE FILTERS CARE FOR YOUR VALUABLE MACHINE!

Page 6: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

In 1978, Doosan was the first company to manufacture an excavator in the whole of South Korea. Doosan has developed 91

different models between 1 ton to 70 ton opera�ng weight �ll date in the Solar and DX series. Current produc�on of Doosan

excavators are around 4000 units per month.

Doosan India’s proudest

Contribution to the INDIAN ARMY.

DOOSAN EXCAVATOR DX225 LCB - 6 NOS

DOOSAN MONTABERT

HYDRAULIC ROCK BREAKER

XL1700 - 6 NOS

DOOSAN RIPPER RP22 - 6 NOS

Providing customer value at an

altitude of 4200m....

Doosan Infracore India is proud to announce the

commissioning of Doosan Equipment to the Indian Army

that include Doosan Excavators DX225LCB – 06 nos, Rock

Breaker XL1700 – 06 nos and Ripper RP22 – 06 nos. The

task involved transporta�on, instal la�on and

commissioning at the customer site, Tawang, Arunachal

Pradesh, situated at an al�tude of 4200 m above msl.

Located at a protected area of Indo-China and Indo –

Bhutan Border, Tawang is the place where 1962 Indo-

China war happened.

A team from Doosan was assigned for this task who had

to ini�ally undergo physical fitness test as they had to

encounter tough terrains with high al�tude, abnormally

low temperatures, heavy snowfall and rainfall.

Considering the risky route, Doosan team reached

Guwaha� (510 km away from Tawang) to dismantle the

excavators into 3 pieces with almost equal weights and

sizes to accommodate a 7 ton truck. Before commencing

this �me consuming job, the DIID squad planned to

inspect the en�re stretch and examine the actual

discrepancies in moving the machine as a whole

assembly.

The hilly terrain starts right from entering the State

borders of Arunachal Pradesh (100 km drive from

Guwaha�). We enquired each and every village locali�es

with a photo of Excavators asking them whether they

have seen any similar equipment going up �ll Tawang.

The plan turned out to be frui�ul as the team were able

to conclude that machine could be moved as a whole

assembly upto Tawang in a 10 wheeled trailer. With the

support of one operator the machines were unloaded

wherever trailer had difficul�es moving in sharp turns,

weak bridges, narrow roads and other obstruc�ons.

Ge�ng a 10 or 12 wheel trailer from Guwaha� was a

tough situa�on as the transport agencies did not

encourage taking their trucks through this route. A�er

exploring all possible means, a set of trailers were

arranged. The team, throughout their expedi�on

experienced problems such as trailer breakdown due to

engine failure, followed by FIP (Fuel injec�on pump)

cracks in the subsequent trailer due to heavy snowfall (6

~ -3⁰C), post which a mechanic was arranged to repair its

parts and finally replacing a few trailers.

02 03

04

CUSTOMER SERVICE - AN ATTITUDE

6

01

Page 7: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

Also in areas where the stability of trailers weren’t

good, the machines were unloaded and reloaded back

to avoid slippage . At certain sharp curves, the hand

rails had to be removed as it had chances of hi�ng the

rock surfaces. A�er the en�re transit of 8 days with

such unforge�able experiences the Excavators with

a�achments reached Tawang in perfect condi�on.

Hands on work, the team successfully installed

Breaker piping kit for four DX225LCB Excavators under

all circumstances, followed by the installa�on and

commissioning of our 06 DX225LCB Excavators, 06

Montabert XL1700 Breakers and 06 Doosan RP22

Rippers that were successfully completed.

The training sessions started off with three days of

class room training on Opera�on and Maintenance to

15 Army Par�cipants. Further more, a 15 days training

session was conducted to the Operators. It was a very

overwhelming moment when Doosan Army at the

na�onal borders, accomplished the task of

commissioning Doosan DX225 Excavators that had

high gradeability, efficient trac�on and perfect

stability. Looking at Doosan Excavators working

excep�onally well under these extreme clima�c

condi�ons and high gradient slopes made the team

feel a sense of conten�on. Doosan’s Army of SIX

comprised of Mr.Ganesan, Mr,Biku biswakarma,

Mr.Prabhu, Mr.Babumon, Mr.Sailesh Meetei and

Mr.Ponoku sudharsana Rao.

08

05

07

06

Bobcat combina�on bucket can be used for levelling, dozing, Digging, dumping, loading and as a grapple for construc�on

jobsite requirements! One bucket & a many solu�ons! You will save �me and labour with this versa�le tool. That makes it

the perfect all- around a�achment for Construc�on, Landscaping, Demoli�on & Municipali�es. 7

PDI and Breaker Piping Installa�on at site

Class room training on the working and maintenance

Transporta�on of the Excavator amidst heavy snowfall

Scenic beauty at the high al�tude Comple�on of training to the army engineering team

Prac�cal Opera�on and Maintenance Training for Army Operators and Maintenance Team

Discrepancies faced during sharp turns & narrow roads

Unloading the excavator a�er reaching the site.

EXTREME COLD SPECIFICATION

Ba�eries get weaker in cold weather and may fail to start the engine. In order to

sustain such environments Doosan equipment is armed with high ba�er capacity

(Cold Cranking Ampere) and strengthened fuel hea�ng func�ons to make engine

ignite, even in cold weather without difficul�es.

01

02

03

04

05

06

07

08

Page 8: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

The Source of an Excavator's power is the hydraulic pressure created by the hydraulic Cylinders. Higher the cylinder bore size, more

would be the power exerted by an Excavator. Doosan Excavators are powered by Hydraulic Cylinders of highest level bore size in the

market. More Power, More performance, Highest Produc�vity!!

DoosanIndiaproudlyUnveilstheTopthreewinnersofourDealerincentiveprogramfortheYear2012.

Bobcat loaders can be connected to service analyzer so�ware to monitor the performance and also to download the

electronic data history! More advanced monitoring systems, more up�me of Bobcat machines!

Mr. Sanjeeb NaikEQUIPAGE INFRACOREOrissa

Mr. Vivek PandeyUNICON INFRATECHMadhya Pradesh

Dr. PrasadVISHNUTEK ENGINEERSAndhra Pradesh

Mr. Madhusudhan RaoMADHURA ENGINEERINGAndhra Pradesh

Mr. SubramaniJAIRAM MOTORSHeavy,Tamilnadu

Mr. K K ShettyASHA INFRACOREKarnataka

Mr. Raju BhuratVIJAYSHREE INFRACOREKarnataka

Mr. S RavichandranMARWELL COMPRESSORSTamilnadu

Mr. Manish SrinetMOVE IT INFRA SERVICESUttarkhand

Mr. Vikram KhannaCONTECH EQUIPMENTSNew Delhi

Mr. Harguneet SinghKANWAL MOTORSUttar PradeshMr. Rajiv Sharma

STERLING INDIA PVT LTDRajasthan

Mr. Nishant LuthraPAL INFRASTRUCTURE SOLUTIONSJammu

09

MARWELL , TamilNadu STERLING , Rajasthan ASHA INFRACORE, karnataka

DEALER STORY

Mr. Sameer ChatterjeeGNB MOTORS PVT LTDKolkata

Mr. Abhilash JoshiSHUBHANKAR MARKETINGChattisgarh

Mr. Jitubhai PatelPATEL INFRACOREGujarat

Mr. Manoj ParikhPOWERLINE SALES & SERVICESGujarat

Mr. Rahul HasijaKUROSH INFRACOREMadhya Pradesh

Mr. Pavan DeshmukhRADIUS EQUIPMENTSPune

Mr. Sachiien NikamVERTEX INFRACOREPune

Mr. Ashish NaikNAIK INDUSTRIAL SALESGoa

Mr. Kapil MalhotraK ASSOCIATESJharkhand

“Every machine sold in our area ; we are have ... ‘KEY HANDING OVER CEREMONY’Deligh�ng customer and making them Proud Bobcat Owner ..”

“In order to delight customers, go that extra miles in services, we started .The Bobcat Training School, PuneWe have so far trained 2 batches ; total 7 operators ...”

“Strict adherence to the Doosan mo�o of 1-2-1 by the Dealer network results in and consequen�al improved business.”Customer delight

Page 9: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

As a part of enhancing Service Engineers’ poten�al who are the backbone of

product support, Advanced Level Training is provided at Regional level apart from

the regular training sessions held at Doosan Training Center, Bangalore. This

ini�a�ve was planned to give the Service Team, a pla�orm to scale up on the

technical front. This Advanced Level training makes them experts in handling

machine service, which would give them confidence and good recogni�on in the

market as a Cer�fied Expert in Doosan Equipment. The recent advanced level

training to the North East Dealer team (K. Associates and GNB Motors) was

provided by Service Manager Mr. K. Ganesan and organized by Doosan ASMs Mr.

Dhiraj Kabi and Mr. Biku Biswakarma.

Training to Drillcon – Senior A�ermarket team (Service Heads, Branch

A�ermarket Heads, Parts Head) on Quality supports & service (QSS), Customer

Value Delivery, Product technology updates on Compressors such as ATC with

Rexroth and advanced troubleshoo�ng were explained. Feedback received from

the team had various inputs for Product development. Our principle of

con�nuous development of our products to provide complete sa�sfac�on to the

customers is followed to assure them ease and comfort in maintenance and zero

down�me.

The recent contribu�on of 27 Bobcat S130 Skid Steer Loaders to the

Corpora�on of Chennai along with installa�on of roadkits approved by

ARAI were done on �me by Doosan and Marwell Dealer Service Team. The

complete opera�on and maintenance training were provided to the

operators. Annual Maintenance Contract is signed by the customer for all

27 Bobcat Equipment exclusively handled by Service Engineer Mr. Ismail

who takes care of the en�re fleet by maintaining parts inventory, regular

check ups and scheduled maintenance to ensure zero down�me.

SERVICE BEYOND PERCEPTION

The New M Series Bobcat loaders are designed with 30% more visibility compared

to K Series loaders More visibility = More Produc�vity = More Savings

Main hydraulic filter needs to be replaced only at 1000 Hours Compared to 500 Hour

in K Series loaders! Less no of replacements, less maintenance cost!

Doosan Product support team ensures regular training to dealer sales and

service team on various techniques and advancements. Recent training at our

dealer facility, Sterling India Miners (Rajasthan) conducted by Mr. Thomas

Mar�n on Excavator & a�achments comprised of an open discussion from the

team. The interac�ve session helped in understanding the hurdles faced by the

field team and suitable solu�ons were worked out. On the sales front, new

promo�onal ac�vi�es were planned based on the market poten�al.

10

Hex advanced level training by Mr.Ganesan (Hex specialist) to Northeast Dealer team - K associates & GNB Motors

Mr.Paramasivam Samy, Mr.Muneesh Pareek & Mr.Praveen Purbia with Drillcon A�ermarket team during the training session.

Mr.Sinto during PDI (Pre delivery inspec�on) for the S130 loaders.

Hex training to Sterling dealer team by Mr.Thomas Mar�n

Excavator advanced level training - Northeast A�ermarket Training - Drillcon Raj

Excavator training - Sterling (Rajasthan)

Bobcat S130 PDI & Training - Chennai corpora�on

JUSTGOTMORE

M-PRESSIVE

Page 10: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

11

Customer smilesCustomer smilesOur laurels

“ I am glad to be a customer of Doosan

from 2008, when I purchased my first

water well compressor PA427. Since

then I have been comfortable with the

service extended by the Doosan A�er

market team the reason which I never

had a thought of ge�ng into other

brands. Instead, I would recommend

my business friends to rely on Doosan

compressors.

The product on the whole is reliable

with economical life of the major

components. On �me serviceability &

minimum down�me gives me high

produc�vity and a happy business.

Last but not the least, the best

interpersonal rela�onship between

Customer, Dealer & Manufacturer, I

have ever seen in the industry.”

Mr.E.R.Shakthivel,

S.S.Borewell, Tamilnadu

“ I purchased my First Bobcat Skid steer

loader S130 in the year 2008. The

machine works on an average of 6-7

hours a day and I am extremely happy

with its performance.When the Bobcat E32 Excavator was

introduced in the Indian Market about

4 months ago I had purchased the very

first machine from Doosan. I use it for

many applica�ons - Founda�on

digging , Sewage prepara�on, Digging

for Installing Water tank and sep�c

tank, leveling, etc ..,

I am very happy with the performance

of my E32. It has crossed 500 hrs and it

is consistently performing well. The

Cu�ng power is very good, it can dig

up to 10 feet depth. When the machine

is in running condi�on the sound is very

less and it consumes only 3.3 litre of

diesel per hour. My operator is also

very happy about the machine because

it is very smooth and comfortable.” Mr.SABU PETER, Kerala.

“ I have purchased my first excavator from

Doosan , Model DX210 in 2010 and I have

been using it for leveling, Truck loading and

crushed stones loading in blue metal quarry.

My machine works 8-10 hours a day and I

am extremely happy with its performance.

I found the model S150LC-7B performing

well in my region purchased it immediately.

I have been using it for crushed stone

loading and it is well performing. The

machine has crossed 2000 hrs and the sound

is very normal , it consumes 9.5 litre fuel per

hour. The operator comfort is excellent.

The main components are more reliable

and the service team inspects my machine at

regular intervals. Maintenance is very easy

and cheaper compared to other machines.

This made me purchase one more

excavator Dx225 LCB further and it is

performing well crossing 1000 hours.

I suggested many of my friends to use

D o o s a n e x c a v a t o r s a n d t h e y a r e

experiencing the same Feel Good Factor.”

Mr.A.Kumar

A.K.R. Earth movers

Tamilnadu.

Page 11: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

TheSpectacularLaunchOf

MontabertDrilling

AttachmentMICROCPAby

DoosanInfracoreIndia...

The drilling equipment market plays a significant role in

the construc�on equipment industry ever since its

incep�on. From small hand-held drills to Jumbo piling

equipment, there has always been a substan�al role in

drilling throughout the construc�on industry. We had

been witnessing dedicated crawler drills with complex

hydraulic lines, huge mounted compressors, re-

designed boom & arm structure and many other

modifica�ons to excavators for drilling which made it

look so complicated and really huge. Montabert made a

breakthrough in this segment with its launch of CPA

range of drilling a�achments, where drilling could be

just a simple a�achment Job. You can drill and

subsequently break, crush, level, load & dig at the same

�me using different a�achments on the same excavator.

A quick coupler would s�ll fasten the process by

switching a�achments in a minute. Montabert, the

renowned manufacturer of hydraulic dri�ers, made

their world's first hydraulic dri�er HC50 in 1970, post

which they have developed a vast range of dri�ers for

drilling from 1” – 6” hole diameter for applica�ons in

mining, surface drilling and tunneling. With its efficient

and acclaimed range of dri�ers, Montabert designed

the new range of Drilling a�achment CPA and launched

them in 2008. This has been a breakthrough in the

market as it had eased the job of drilling and the

lightweight a�achment ensured high drilling rate with

least maintenance and low capital investment. The CPA

range of drilling a�achments comprises of the MICRO

CPA (1”-2”), CPA 225 (3” – 4”) and CPA Xtend (4.5” – 6”).

These are top hammer hydraulic drills enabled with

Montabert dri�ers.

Doosan India introduced the popular CPA drilling

a�achments foraying into the drilling market in India,

first off the launch of M I C RO C PA (1” – 2”).

Chimakurthy, a village located in Prakasam district,

Andhra Pradesh, has been a hub for the world famous

Black Galaxy granites. Since there where around 50

ac�ve granite mines confined in that area, we had

planned for a Demo and Launch. The MICRO CPA has

got a compe��ve edge over other drilling a�achment

manufacturers through lesser flow requirement 70 LPM

@ 150 bar, whereas the compe�tors (Excadrill, Traxxon

etc..,) require 150 LPM at 180 bar. This phenomenon

gave our MICRO CPA the advantage of a smaller carrier

suitability star�ng from 5 tonne machine, in contrast to

the compe�tors which required atleast a 20 tonne

machine for their a�achment. Hence we finalized to fit

the MICRO CPA on a Doosan S150LC-7 excavator only

for be�er reach and good view from the cabin as the

bench heights were high in the granite mines.

GET VERSATILE

Page 12: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

13

The MICRO CPA and S150LC-7 were transported to

the Customer site (Pallava granites) on the previous

day of Demo. Mr. Dominique Callilau (Service Head)

from Montabert, France had come to India for

providing technical assistance and complete training

on the Product. The Adapta�on Kit for MICRO CPA was

fi�ed on the machine which took us an hour. We had to

assemble a few components (Dust collector, hoses

etc.) on the MICRO CPA and then install it on the

machine. At the end of the day, the commissioning was

over.

We had started our first day of Demo at Pallava

thGranites (12 Mar 2013), witnessing a good response

from many customers. We were also simultaneously

inspec�ng the performance of the machine through

penetra�on rate, posi�oning �me, view, reach, non-

devia�on in hole, compressor flow, excavator flow etc.

The second day of Demo was at Krishna Sai Granites

which also received good response. The customers

were sa�sfied by the performance of the MICRO CPA.

The key highlights stated by them were the Efficient

and compact dri�ers, simple design, high drill rate,

Zero devia�on, smaller carrier compa�bility, lesser

a�achment weight & easy opera�on through radio

remote control. We achieved an average penetra�on

rate of 155.75 feet/hr (47.5 m/hr) at Pallava Granites

and 164.45 feet/hr (50.12 m/hr) at Krishna SAI

GRANITES. We are always grateful to Mr. Prabhakar

Reddy (G.M. Pallava Granites) and Mr.Venkateswar Rao

(M.D. Krishna Sai Granites) for their complete support

by providing manpower for assistance, Compressor

source, tools, drill rods & bits, water, food and all kinds

of help rendered at the remote place with less access

to basic needs. Without their support, this Demo

wouldn’t have been a successful one. A customer

thmeet was organized on 19 March 2013 where we

presented all features, func�onali�es, performance,

maintenance and a�ermarket support of the MICRO

CPA. It was an open discussion with all the customers

and we received many feedbacks from them.

Customers were really sa�sfied with the performance

of MICRO CPA and many had agreed to buy the

MICRO CPA instantly. The Ul�mate objec�ve of the

Demo & Launch was eventually made produc�ve by

the Doosan A�ermarket Team.

QUICK SPECS

DRIFTER TYPE : MONTABERT DRIFTER HC20HOLE DIAMETER : 26 - 51mm (1” - 2”)ROD LENGTH : 3200 mmDRILLING LENGTH (SINGLE PASS) : 2900mmAIR FLUSHING FLOW : 1.5 - 2.7 m³/min @ 7-10 barCPA LENGTH : 4266 mm WIDTH : 1020 mm HEIGHT : 816 mmTYPE OF CONTROL : RADIO REMOTEFEED SWING : +/- 45CARRIER RANGE : 5 to 10 tonCARRIER FLOW : 55 -70 lpm @ 180 bar

01 02 0503

04

06

07

08

Installa�on of MICRO CPA

MICRO CPA drilling on a granite block

Performance tes�ng of MICRO CPA

Performance comparison of MICRO CPA & EXCADRILL

Drill mast posi�oned for drilling

MICRO CPA view from bo�om

Radio remote control

Hydraulic dri�er HC20

OPTIONAL Pneuma�c dust collector mechanical/hydraulic quick coupler Hydraulic/diesel driven

compressor XY Angle indicator Rod guide 2+1 Rod adder Water flushing Vaposol

01 02

03 04

05 06

07 08

Acheived average penetra�on rate of

155.75 feet/hr (47.5 m/hr) at pallava granites and

164.45 feet/hr (50.12 m/hr) at Krishna sai granites..

Page 13: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

Service parts process & system training by Product support team

Mr.Sharif expliaining prac�cally on compressor star�ng, tes�ng & adjus�ng

Par�cipants understanding the new Doosan V type PU158TI Engine

Mr.Prabhu explaining the working and u�liza�on of DMS.

Mr.C.S.Rajesh training on Air-end over hauling.

Mr.Rajneesh explaining on compressor manufacturing processes in plant

Mr.Thomas Mar�n gives a pra�cal training on Hydraulic rock breakers.

Mr.Sinto explaining the flow & Pressure checking procedure

Mr.Arun Salunke explaining the working of Light source equipments

Ms.Rashmi clarifying queries on field issues related to light source.

Hex advanced level training by Mr.Hariharan

Bobcat offers Tilt Tach assembly as an add on to standard buckets. Tilt Tach assembly allows to posi�on the 0 a�achment independent of loader with a rota�on of 15 Le� and Right. This helps to maintain the bucket posi�on

while loader moving at an angle and also helps to take a ditch with the corner of bucket.

EQUIPPED TO SUPPORT

14

Page 14: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

15

Mr.Sachiien Nikam during Key hand over ceremony to Bobcat customer

Entertainig ac�vites during leadership mee�ng

A �rbute to the Women of Doosan on Women’s Day

Recrea�onal ac�vi�es to the employees at Doosan Chennai Head office

Tradi�onal celebra�on of Tamil fes�val - Pongal

MOMENTS AT DIID

Page 15: An Aftermarket Quarterly issue Issue Vol 1 - May · PDF fileAn Aftermarket Quarterly issue Issue Vol 1 ... important product and services related informaon, ... Tawang is the place

Genuine Doosan grease is a product developed by the evalua�on and approval of

Doosan itself to ensure the highest quality of Genuine Doosan parts.

Advanced Mul�purpose Lithium based grease that is applicable to different work

environments

Excellent abrasion resistance and reduc�on of the wear of the mechanical parts

by good pressure resistance

Enhanced resistance to the corrosion and oxida�on to prevent the rust of the

parts

Versa�lity - one of its best features, it can be used for your en�re fleet of

construc�on equipments

Ease in Handling & storage - Packed in 18 kg buckets for op�mized handling, thus

serving the purpose.

PART NO 70929110

The Genuine Parts Tooth & Adapter is designed to provide powerful excava�ng performance and is easy to remove and install.

Tested on defined parameters at extreme condi�ons to ensure on quality, dimensional accuracy, finish and wear resistance.

Genuinely designed to perfectly match Doosan standards.

Indigenous Doosan grease offers you incredible savings and improved quality.

DOOSAN INDIGENOUS TOOTH POINTS & ADAPTORSDOOSAN INDIGENOUS TOOTH POINTS & ADAPTORS

GENUINE DOOSAN MULTIPURPOSE EP2 GREASEGENUINE DOOSAN MULTIPURPOSE EP2 GREASE

Doosan Infracore India Pvt Ltd3rd Floor, TNPL Building, #67, Mount Road, Guindy, Chennai - 600 032

Ph: +91 44 42223900; Fax: +91 44 42223905; Email: [email protected]


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