An Experiential Forum to Explore Excellence in Blended Learning

Workshop Summary

September 23, 2014 2

TABLE OF CONTENTS

The Genius Forum™ OverviewThe Law of Two Feet and Four PrinciplesYour HostsThe QuestionFeatured Topics

01 Role Playing02 Experiential Learning03 eLearning04 Mobile/Tablet05 Virtual Classroom06 Assessment Tools07 Coaching/Mentoring08 Other

October 7, 2014 3

The Genius Forum™The Genius Forum is an innovative, dynamic and results-rich facilitation method for successful high-participation, system wide brainstorming, issue processing and transformational change.

The spirit of the experience is to identify what you are passionate about and what are they willing to do about it. A simple, but very powerful framework create the right conditions to generate authentic human connections across business units and among diverse demographics. This is the central strength of effective group change. Everyone contributes their knowledge and experience to influence the outcome. Because everyone participates actively, regardless of function or background, the Forum creates a high level of commitment among participants and networking across boundaries. The net effect is a much deeper understanding of the issues at stake, the people involved, the barriers to overcome, and new ideas about the way forward. The Forum ran on three principles: Purpose, Passion and Responsibility. Without purpose, there is no direction, without passion, nobody is interested and without responsibility, nothing will get done.

The Genius Forum

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The Law of Two Feet AND Four Principles

The Forum runs on three values: Purpose, Passion and Responsibility. Without purpose, there is no direction, without passion, nobody is interested and without responsibility, nothing will get done.

There is a foot of passion and a foot self responsibility. When you are neither learning nor contributing, use your two feet and move somewhere else.

The FOUR PrinciplesWhoever comes are the right people

Whatever happens is all that could have

Whenever it starts is the right time

When it’s over, it’s over

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Your HostsGregg FasbinderGregg has a passion for leadership strategy, team performance, innovation and unleashing human potential. He is motivated by guiding strategic change initiatives that drive performance and results as we will experience today during the Genius Forum. His executive career spans 20 years of leadership and development of award-winning sales, marketing and training departments in biotech, medical device and pharma where he won 9 presidents clubs and launched over 35 products. He is the co-founder of Sagatica, an internationally recognized leadership and executive development firm in San Diego and Mobi-Mindlab, a mobile learning and engagement platform.

Nancy McMonigalNancy McMonigal has designed and delivered training programs over 17 years, focusing on digital learning and producing training & marketing materials for the healthcare industry. She has worked with many medical ad agencies and directly with pharmaceutical, biotech, medical device, and diagnostics companies. In 2001, Nancy created Locus Media to enhance Sales Rep education through the melding of learning and technology. She is passionate about learning and continues to grow through her involvement with the Society of Pharmaceutical and Biotech Trainers, ISPI, the Healthcare Business Women’s Association and ASTD. She is currently serving as President of the ASTD San Diego chapter.

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WHAT DOES EXCELLENCE IN BLENED LEARNING LOOK LIKE ?

The Question

Role PlayingExperiential Learning

eLearningMobile/Tablet

Virtual ClassroomAssessment Tools

Coaching/MentoringOther

TOPICS

TOPIC ONE

Role PlayingParticipants are excited to take the course because

they believe it will improve their performance. Courses use real life scenarios.

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Role PlayingBest Ideas: • Provide “Role Play” scenario prior to execution• What good looks like?• Objectives and goals to be provided• Scenarios first to prepare• Show demo of good/bad role play first, then

group discuss. Role play 1 agent 1 customer. Customer gets a mini script so as not to throw the role play off completely. Using branching in storyline.

– show good, bad and ugly– Provide scenarios – Group construction– “real plays” > using skills in relevant way

Best Practices: • Scenarios provided before• Goals & Objectives

TOPIC TWO

Experiential LearningLearn through failure and feedback more effectively than through hearing

something. Excellence in online learning is an ongoing process; it goes beyond initial training to continuous training for customized rep

development. It must involve the combination of the learner and their manager. Custimized to current knowledge level.

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Experiential LearningBest Ideas: • Use scenario-based lessons• Storyline, Practice Mode • Storyline - simulations, practice/test mode,

show me• Practice labs ,simulations – interact with virtual

patients

What Are You Willing to do About it:

• Willing to share what I know michael.palko@duke.edu

• Show me video clips – Camtasia• Use storyline advanced features, show

me (telling a story) – movie file, critique others

Best Practices: • Use stories

TOPIC THREE

eLearningUtilizing emerging technology in the development of our courses to keep them engaged and motivating. Audience

taking ownership of the learning process and responsibility for the results. Engaging, relevant and appropriate.

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eLearningBest Ideas: • Use existing content in addition to new• Written Rules – download• Character based – story – videos• Marketing to sell the course• Storyline to walk learners through

demonstration• Create eLearning where you will be able to

reuse assets • Materials re-use across media

worksheets/templates to make doing east

Additional Comments:• Sultan of Sucrose Pre-Test• It is applicable and relevant to current job

– Sales Simulation as assessment– Digital Library

• 4 door approach – Dr. Thiagi• Compartmentalize eLearning• Relevant training • Ability for Just in Time Learning• Modular and Ad Hoc

TOPIC FOUR

Mobile/TabletExcellence in online learning. Learners

can find that they need, when they need it. Learners also get exposed to

they need, even when they don’t know they need it.

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Mobile/TabletBest Ideas: • Bring your own device• Scan code for reference guides and examples

(videos/tutorials)• Flipped classroom• Provide device to keep secure platform• Learners to use their own device, no IT

support needed• QR codes to supplement print material • with animations and video• Personal device

– Provide digital manuals – Use square code (QR)– Video clips

Best Practices: • Create videos as reference guides• Create device requirements/capacity for

personal devices• Incorporate more by sharing best practices

with other team members

TOPIC FIVE

Virtual ClassroomParticipant engagement, transfer

of learning and fun.

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Virtual ClassroomBest Ideas: • Pre-work is a pre-requisite

(Participant buy-in)• Better leadership for virtual

implementation

What Are You Willing to do About it:

• Set up a pilot

Best Practices: • More responsibility on

participant to lead sessions within workshop

TOPIC SIX

Assessment ToolsAssess both knowledge and

confidence in the answer. A correct answer by chance isn’t really “right”.

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Assessment Tools

Best Ideas: • Testing without looking like a

test• Personalize the learning. Call

them by name. Make the “test” feel like a scenario, not an assessment

TOPIC SEVEN

Coaching/MentoringExcellence is achieved when learners are excited about learning, continue learning after the formal training ends, apply what they learn, and share what they learned

with others.

TOPIC EIGHT

OtherWhere a learner isn’t tempted to use his

foot of self responsibility. “Engaging”

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The Genius Forum™ Application

• Sales Meetings

• Corporate-wide events

• Committee Meetings

• Board Meetings

• Strategy Sessions

Gregg Fasbinder: gregg@sagatica.com Nancy McMonigal: nancy@locusmedia.com