an inspiring way to learn

The Flow Background

Using the latest technology, Flow delivers a continually evolving comprehensive learning and development solution.

Tailored specifically to the hospitality and tourism sector, it provides accredited certificated training throughout the industry.

o Supporting businesses with learning and development

o Flexible and accessible

o Consistent and engaging learning

o Tracking and recording all progress

o Developing vital service knowledge and skills

o Blended learning approach

Partnering with

o Designed and Developed by Outer Hebrides Tourism– Ian Fordham and Mairi Thomson, Flow Hospitality Training Ltd

o In partnership with the Glasgow Welcomes initiative, headed by Stella Callaghan of Visit Scotland

o Recent projects include: Aberdeen, Ayrshire, Lanarkshire and Edinburgh

The Outer Hebridean Welcome Module

Supported and funded by Outer Hebrides Tourism, Visit Scotland, Skills Development Scotland, Highlands & Islands Enterprise and Comhairle nan Eilean Siar

o Breath-taking imageryo Empowering videoso Interactive activities

o Vital customer service skills and knowledgeo Varied methods of consolidating learningo Certification on completion of module

o Informative tourism knowledge for local businesseso Consistent delivery o Full participation from all Islands

o Blended learning approach

How to get started

For anyone who signs up to complete this exciting module, this is all you need to know!

o Sign up via Outer Hebrides Tourism

o Receive your unique access code via email from Outer Hebrides Tourism

o Launch Our Hebridean Welcome module via your personal module manager

o Certification, refresher content and an ambassador booklet available on completion

o learning

o Begin your learning experience and enjoy the flexibility of working at a pace to suit you

o Use your computer, laptop, iPad or Tablet

Thanks for Listening

Any Questions?