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An Integrated Approach to Auditing Internal Business Services John Hilbert, CQA 13 October 2017
An Integrated Approach to Auditing
Internal Business Services
John Hilbert, CQA
13 October 2017
ObjectivesIdentifying Internal Business Services
Implementing Internal Business Service Audits
Lessons Learned
Conclusion
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Identifying Internal Business Services
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Quality
Project Management
Risk Management
Safety, Health & Environmental
Information Technology
Human Resources
Accounting
Facilities
Others
QMS
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Internal Audit Program initiated in 2005
• Improve awareness in quality procedures and standards
• Time for stakeholders to understand the intent of quality
procedures
• Integrate quality procedures into projects
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
• Internal Audit Program added value to Company
• Auditors were independent
• Audits established if processes were working
• Constant improvement
• Company was growing fast
• Risks associated with work grew
• Internal business services are critical to the support of
staff, leadership, and management
Implementing
Internal Business Service Audits
By expanding the support of internal stakeholder’s so that
they can effectively meet the needs for their clients is the
spark to grow to a new standard with refining the quality
culture.
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
In practical terms, we need to do audits to establish
consistency in the way business is done
• Consistency with company growth
• Consistency with client satisfaction
• Consistency with managing risk
It began with a new message and tone of the audit
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Restructuring of the Internal Audit Process
• Change our audit process to a Desktop Review and
On-site Activities
➢First Stage: Desktop Activities (off site)
➢Second Stage: On-site Audit Activities
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Internal Service Audits begin
• Corporate Compliance Office
• Timekeeping Floor Check
• Safety, Health and Environmental Office
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Project Management Office | Earned Value & Master Specification Specialist | Information Technology Group
2015 Scope Additions
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Company Roll out of New MIS
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
2017 New Criteria • Safety, Health and Environmental Office
• Project Management Office
Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Future Additions to the Internal Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
• How would we have the time to perform audits on the
different business areas?
• Auditors would have to have an understanding of the
business requirements?
• How would we track these different results?
• How would we report all these different results?
Conclusion
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Quality
Project Management
Risk Management
Safety, Health &
Environmental
Information Technology
Human Resources
Accounting
Facilities
Others
QMS
An Integrated Approach to Auditing
Internal Business Services
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Questions?
