An Introduction to Toronto Centre & Action Planning

Copyright of the Toronto Centre

An Introduction to

Toronto Centre & Action Planning

2nd AMERICAS

DEPOSIT INSURANCE FORUM

Sao Paulo, Brazil, April 24-26, 2017

Juan P. Arango, Program Director

Achieving Our Mission: Our Programs

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We help supervisors and central bankers to:

Upgrade their supervisory and regulatory

capacity

• Deal effectively with troubled financial

institutions and market failures and crises

• Address both financial stability and financial

inclusion

• Work with stakeholders to promote sound

industry practices

• Network with peers from around the world to

resolve supervisory issues faced in their

day-to-day work

• We offer programs in all sectors of

financial services in cities around the

world for supervisors and regulators in:

• Offer cross-sectoral programs

• Focus on prudential & market conduct

Our Programs By Sector

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• Banking, including Islamic Finance

• Insurance

• Pensions

• Securities

• Microfinance

• Microinsurance

• Digital Finance

Establish in 1998

• An independent, non-profit

organization founded by:

Government of Canada

The World Bank

The Schulich School of

Business (Toronto)

• Today, our major funders are:

Global Affairs Canada

Sida

IMF

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Main Training Topics

• Crisis preparedness /

management

• Corporate governance /

leadership training

• Deposit Insurance

• Macroprudential surveillance

• Microfinance supervision

• Microinsurance supervision

• Risk-based supervision in

banking, insurance, and

pensions

• Digital Financial Inclusion

Supervision

• Risk Management in Islamic

Finance

• FSAP preparation and/or

follow up

• Insurance Core Principles

Self-Assessment

• Internal Capital Adequacy

Assessment Process

• Securities regulation

• Anti-money laundering /

counter-terrorism financing

• Consumer protection / market

conduct

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Our Training Methodology

Customized:

We meet the specific needs

of our clients, based on

needs assessments

Program follow-up

guidance is provided on

request

Practical:

Striking a balance between

supervisory training and

leadership training

Interactive:

Case studies, simulation

exercises, and role-playing

to ensure learning ‘sinks in’

Delivered by Supervisors

and Central Bankers for

Supervisors and Central

Bankers

Program leaders are

experienced practitioners from

around the world, who often

have lived through the cases

they teach

Action-Oriented and Soft

Skills:

We help participants learn

requisite skills to make

meaningful impact: action

planning, project planning,

stakeholder management, and

communication

A Sample of our Partners Worldwide

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Our Global Impact Since 1998

Africa Americas and Caribbean Asia-Pacific Europe

Middle East and

North Africa Democratic

Republic of Congo

Gabon Ghana Kenya Mauritius Namibia Nigeria Rwanda Seychelles South Africa Tanzania Zambia

Argentina Bahamas Barbados Bermuda Brazil Canada Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador

Guatemala Honduras Jamaica Mexico Panama Peru Trinidad and Tobago Turks and Caicos Uruguay U.S.A.

Bangladesh Brunei Cambodia China Cook Islands India Indonesia Malaysia Mongolia Myanmar Nepal Pakistan Philippines Singapore South Korea Thailand Vietnam

Armenia Azerbaijan Bulgaria Croatia Finland Germany Luxembourg Montenegro Norway Poland Russia Sweden Switzerland Ukraine UK

Algeria Egypt Israel Jordan Morocco Qatar Turkey U.A.E.

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• Delivered courses in more than 70 countries.

• Trained more than 10,000 mid- to senior-level officials from over 190

countries and territories.

Innovative Responses to Needs

Supervisory Guidance Function

• Toronto Centre has launched a unique function to catalogue, disseminate, and if need be, produce the latest in guidance for regulators and supervisors around the world

Core Curriculum Course

• A unique cross sectoral program of training in the fundamentals of regulation and supervision.

• Digital finance supervision

• Islamic finance

• Risk focused approach to securities and pensions supervision

• AML/CFT

• Customised crisis simulations to help safety net agencies assess gaps to be addressed

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Moving on to the Action

Plans…..

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© Copyright Toronto Centre 2016.All rights reserved

Plan Matters

We are planners: raising children, buying a car, renovating a house, wedding, care of elder parents, etc

People [and organizations] dread doing plans. Most approach it mechanistically

“Any road will get you there, if you don’t know where you are going,” Lewis Carrol

Studies show

1. People [and organizations] who have a plan have a higher chance at success

2. People who write down their goals and plan have a 80% higher chance of success

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Action Planning Helps to Deal with Problems

Effectively and Efficiently

• A valuable leadership skill, which facilitates continuous

improvement in regulatory and supervisory agencies

• Helps achieve clarity, foster accountability and measuring

achievements

• A hallmark of Toronto Centre training: Many benefits:

Contributes to the systematic identification and assessment

of problems and root causes

Facilitates the definition of clear goals

Facilitates the assessment of alternative solutions and the

selection of the best

Improves the efficiency of managing resources (IT, work

force, management capabilities, etc.) in alignment with

organizational priorities and performance goals

It is an organizational capability that drives continuous

improvement

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Action Planning Methodology

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Assess the Problem

Develop a Solution

Implement the Plan


A. Assess the Problem

• Identify and describe the problem – write it down

• Identify the causes

Micro

Macro

Keep asking ”why” to get to the root cause

• Understand effects

e.g., Impact on stakeholders OUI

• Consider priorities – don’t boil the ocean

• State the problem precisely and succinctly

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Lessons learned about problem assessments

• While the steps are important, please don’t follow them

”mechanistically” or ”slavishly”. Not all steps apply to each

situation

• Sometimes multiple steps have to be taken in parallel

• If a clear problem statement is hard to articulate, then the

problem is too big and must be broken into smaller pieces

• One of your key goals should be to achieve clarity so that

you own the plan

• Therefore, understanding why you do what you do is the

most important ingredient for achieving clarity and success

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Activity 1

• Refer to the challenges that you brought for discussion. In

your table group discuss what you have assessed to be the

problem.

• What are the relevant factors you’ve considered?

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Assess the Problem

Develop a Solution

Implement the Plan


B. Develop a Solution

• Establish a goal - picture, visualize the desired outcome

Is it SMART?

• Consider alternatives

• Outline the plan – identify potential barriers and enablers

• Assess key stakeholders – “walk in their shoes”

• Detail the action plan (timing, steps, who, accountabilities)

• Evaluate the plan

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4 - Box Model for Change Communications©

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STA

TU

S Q

UO

Disadvantages Disadvantages

CH

AN

GE

Advantages Advantages


The Natural “Disconnect”

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STA

TU

S Q

UO


CH

AN

GE


•The “natural” persuasion pattern for the communicator is to present only quadrants #1 and #2,

especially #2

•The “natural” resistance pattern for others is to focus on quadrants #3 and #4.


Strategic Influencing (4-Box) Model

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STA

TU

S Q

UO


CH

AN

GE


• Convey a heightened

sense of urgency and a

compelling need for

change

• Describe the benefits of

the future state and,

generally, how we’ll get

there

• Articulate what you

perceive to be the

others’ concerns

•Discuss how you will help

minimize or offset those

concerns

• Point out what is

staying the same

•Preserve things that are

valued / honour the past


B.5 Detail the Action Plan

• Break up the main steps into smaller steps

• Determine the timing

Sequencing

Target start and completion dates

• Identify responsibilities

• Estimate resources needed

Human, financial, physical

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Action Plan Example – New Regulation

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Action Step Start Complete Responsibility Resources

1. Perform research May 2017 July 2017 Regulation 6 person-wks

$5,000

2. Develop proposal July 2017 Aug 2017 Regulation,

Supervision

4 person-wks

$5,000

3. Consult

stakeholders

Sep 2017 Nov 2017 Management,

Regulation

3 person-wks

4. Effect regulation Dec 2017 May 2018 Regulation,

MoF Legal

4 person-wks

5. Enforce regulation Jun 2018 ongoing Supervision 10 person-

wks annually


B.6 Evaluate the Plan

• Step back and take an overall look at it

• Is it worth doing?

Is the timing right?

Are the necessary resources available?

Are the risks tolerable?

• If key risks are realized, what might you do?

• What is your contingency plan?

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Activity 2

Refer to the Challenges that you’ve brought to this Workshop.

Discuss in your table group and select a spokesperson to

present your group’s views on the following:

1. Identify your preferred outcome: what is your goal and

what are the options for achieving your goal? Analyze

and rank these options and select the most preferred

option.

2. Outline your plan: list the main steps in your plan,

define milestones

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Assess the Problem

Develop a Solution

Implement the Plan


Implementation Lessons

• Maintain clarity

• You must be able to sell your plan

Must persuade your stakeholders that your goal is

superior to the status quo. It takes more than logic.

• Disciplined execution can’t be overstated

Stick to your plan but be aware of the changing

environment and make smart adaptations

”Everyone has a plan until they get punched in the

mouth” – Mike Tyson

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THANK YOU

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