Summer Training project Report

On

JOB SATISFACTION OF EMPLOYEE IN

NORTHERN COALFIELDS LIMITED(A Mini Ratna Company)

(Govt. of India Enterprise, a Subsidiary of Coal India Ltd)

Session: 2008 -2010

Submitted by: Under the guidance of:

Anita Verma Mr. T. R. YadavMBA IIIrd Sem. Dy. Chief Personal Manager

M. P. Institute of Management & Computer Application

Varanasi

NORTHERN COALFIELDS LIMITED

(A Government of India Enterprise)

A Mini Ratan Company

P.O.: Singrauli, Dist: Singrauli (M.P.), Pin: 486889

ACKNOWLEDGEMENT

It’s a great pleasure in presenting the summer training report in

partial fulfillment of two years M.B.A. This work is a culmination

of sincere efforts put in during the making of this project .This

laborious task could not been family the people who actively

supported me in the project without whose help this project would

not have been successfully completed.

First of all I would like to pay great regards and thank to Mr.

T. R. YADAV (CHIEF PERSONNEL Manager), & Mr.

NANDLAL (PERSONNEL MANAGER), for providing there

sincere help, co-operation and guidance and being the greatest

support in successful completion of my project.

I would like to thank MRS. Suman Lata for the knowledge she

provided me which helped at every stage of my training.

Anita VermaMBA IIIrd SEM.

M.P. Institute of Management & Computer Application, Varanasi

PREFACE

M.B.A Program is one of the most reputed professional courses in

the field of management and summer training is an integral part of

the M. B.A Course at M. P. Institute of management & computer

Application, Varanasi.

Every student is required to undergo practical training in an

organization for a period 6 to 8 weeks and aims at providing a

firsthand experience of the industry to the student. This practical

experience helps the student to the real business world closely,

which in turn widely influences his/her concepts and perception.

I am really fortunate to get an opportunity to undergo in

NORTHERN COALFIELDS LIMITEDS, SINGRAULI, under the

guidance of Mr. T R YADAV (CHIEF PERSONNEL Manager), &

Mr.NANDLAL (PERSONNEL MANAGER), .

Table of Content

TABLE OF CONTENT Page No.

company profile

an introduction

some feature of coal india limited

profile of ncl

organization chart of ncl

objective of the study

methodolgy applied in the study

limitation of the study

theory of job satisfaction

importance of job satisfaction

determinants of job satisfaction

suggestion

conclusion

bibliography

questionnaire

annexure

Introduction

COMPANY PROFILE

WELCOME TO THE WORLD OF

NORTHERN COALFIELDS LTD

Coal has traditionally been a vital input to the industrial

heritage of india.Commercial mining in India with coal as an article

of trade started in 18th century,at the instance of Warren Hastings

for the benefit of the East India Company for the manufacture of

arms ammunitions. This was in the Raniganj Coalfield in the

eastern part of India along the bank of river Damodar.

OBJECTIVES OF COAL INDIA

Conservation of the scarce coal resource –

Halting wasteful, selective and slaughter mining

Planned development of available coal resources

Improvement in safety standards

Ensuring adequate investment for optimal utilization, consistent

with growth needs Improving the quality of life of the workforce.

MISSION OF COAL INDIA

The mission of Coal India Limited is to produced the planned

quantity of coal efficiently and economically with due attention to

safety, conservation and quality.

BUSINESS OBJECTIVES OF COAL INDIA

The main objectives for which the company was established

are given in the Memorandum and Articles of Association of Coal

India Limited

INTRODUCTION

Northern Coalfields Limited was formed in April 1986

as a subsidiary company of Coal India Limited. Its

headquOarter is located at Singrauli, Distt. Sidhi (M.P.).

Singrauli is connected by road with Varanasi (220 Km.) – a

holy city on the banks of river Ganga, and Rewa (206 Km.) –

the state of white tigers and Sidhi (100 Km.) – district

headquarter town of Madhya Pradesh. The nearest railway

station is Singrauli located on the Katni-Chopan branch line

running parallel to the northern boundary of the Coalfield. The

nearest railway station for reaching directly to Delhi and

Kolkata is Renukoot that is located on the Garhwa-Chopan rail-

line. Nearest (private) airstrip is at Muirpur (60 Km.).

The area of Singrauli Coalfields is about 2202 Sq.Km.

The coalfield can be divided into two basins, viz. Moher sub-

basin (312 Sq.Km.) and Singrauli Main basin (1890 Sq.Km.).

Major part of the Moher sub-basin lies in the Sidhi district of

Madhya Pradesh and a small part lies in the Sonebhadra district

of Uttar Pradesh. Singrauli main basin lies in the western part of

the coalfield and is largely unexplored. The present coal mining

activities and future blocks are concentrated in Moher sub-

basin.

The exploration carried out by GSI/NCDC/CMPDI has

proved abundant resource of power grade coal in the area. This

in conjunction with easy water resource from Govind Ballabh

Pant Sagar makes this region an ideal location for high capacity

pithead power plants. The coal supplies from NCL has made it

possible to produce about 10515 MW of electricity from pithead

power plants of National Thermal Power Corporation (NTPC),

Uttar Pradesh Rajya Vidyut Utpadan Nigam Ltd (UPRVUNL)

and Renupower division of M/s. Hindalco Industries. The

region is now called the "power capital of India". The ultimate

capacity of power generation of these power plants is 13295

MW and NCL is fully prepared to meet the increased demand of

coal for the purpose. In addition, NCL is also supplying coal to

power plants of Rajasthan Rajya Vidyut Utpadan Nigam Ltd,

Delhi Vidyut Board (DVB) and Hariyana State Electricity

Board.

NCL produces coal through mechanised opencast mines

but its commitments towards environmental protection is total.

Iof very few companies engaged in mining activities, which has

got ISO –14001 Certification for its environmental systems.

NCL, through its community development programmes,

has significantly contributed towards improvement and

development of the area. It is helping local tribal, non-tribal and

project-affected persons in overall improvement of quality of

their life through self-employments schemes, imparting

education and providing health care.

Organizational Structure of NCL

Salient Features of NCL

Salient Features of NCL

HOUSING  

NO. OF EMPLOYEES AS ON

31.03.2007

16726

NO. OF HOUSING 18564

HOUSING SATISFACTION % 100 %

WATER SUPPLY  

WATER SUPPLY THROUGH

INTEGRATED WATER SUPPLY

SCHEME (IWSS)

100%

EDUCATION  

Central School (Class 1 to 12 by English

Medium)

02

DAV Public School (LKG to Std.12,

English Medium)- 3

 (LKG to Std.10, English Medium)-4

(LKG to Std.10, self financed, EM)-1 08

Delhi Public School, English Medium,

LKG to Std.12

01

Govt./Non-Govt./ Saraswati Shishu

Mandir (2 EM, 26HM)

28

College Govt./Non-govt. Hindi Medium

(1 in MP, 1 in UP)

02

School Buses (Company owned 57, Hired

08)

65

HEALTHCARE  

HOSPITAL 03

DISPENSARIES 10

SPECIALIST 20

DOCTORS(INCLUDING

SPECIALISTS)

82

BEDS 200

AMBULANCES 29

MOBILE MEDICAL VAN 01

M R I 01

C T SCAN 01

MAMMOGRAPHY 01

CATCHE 01

DIABETIC CLINIC 02

BLOOD BANK 01

DIALYSIS 01

HOMOEOPATHIC CLINIC (PART

TIME)

01

CO-OPERATIVE  CONSUMER

STORES

CO-OPERATIVE CONSUMER

CREDIT COMMITTEE

02

CO-OPERATIVE CONSUMER

STORE

09

OTHERS

BANKS WITH ADDITIONAL

COUNTERS WITH ATM FACILITY

11

%AGE OF EMPLOYEES DRAWING

SALARY THROUGH BANKS

100%

POST OFFICE 09

CANTEEN, 33 RUN BY

CONTRACTORS, 1 BY CO-

OPERATIVE

34

REST SHELTER 52

CHILDRENS’ PARK 35

STADIUM, WITH ALL FACILITIES 3+1 MINI

SWIMMING POOL 01

OFFICERS’/WORKERS’ CLUB 22

LIBRARY 12

BUS (FOR EMPLOYEES

TRANSPORTATION TO & FRO

PLACE OF WORK) CO’S BUS 22,

HIRED BUS 16

38

NO OF LPG CONNECTION GIVEN

TO EMPLOYEES

16110 (100%)

ENVIRONMENT

TREES PLANTED SINCE 1986 T0

31.3.07

19.23

MILLION

BIOLOGICAL RECLAMATION 2529.11 Ha

WATER SPRINKLER IN MINES 62

EFFLUENT TREATMENT PLANT

INDUSTRIAL 10

DOMESTIC 08

TOTAL AREA 2202 Sq.Km.

AREA OF MOHER BASIN 312 Sq.Km.

AREA OF MAIN BASIN 1890 Sq.Km.

ESTIMATED RESERVES OF

MOHER BASIN As on

31.03.07

8.31 Billion Tonnes

BALANCE MINEABLE

RESERVES OF MOHER

BASIN (up to 300 meter

depth) As on 31.03.07

2.68 Billion Tonnes

LIFE OF COALFIELD AT

SCHEDULED RATE OF

PRODUCTION.

37 YRS.

COAL SEAMS IN MOHER

BASIN, THICKNESS &

JHINGURDA 130-138 m

D-E

GRADE PUREWA TOP 9 m D-E

PUREWA BOTTOM 12

m C-D

TURRA 20 m C-E

GRADIENT 2 to 5 DEGREES

NCL, since its inception, has given due attention to the

employees welfare like housing, water supply, healthcare,

education, recreation facilitation etc.

SOCIAL ACTIVITIES

A. Sports and Games

NCL has developed adequate infrastructure for promoting sports

and games. The following has been constructed by NCL:

Stadium 3

Mini stadium 1

Play grounds 9

High Tech. Multi Gym 3

Indoor Stadium 2

Mini Gym 5

The company has showed excellent performance in several

tournaments organized at CIL/All India Public Sector Undertaking

level. NCL also organizes various tournaments via All India Brij

Mohan Singh Volley Ball tournament, All India Subba Singh

Football tournament, R.P. Dixit Memorial Kabaddi tournament,

Subhash Memorial Cricket tournament, Rajan Mathew Memorial

Hockey tournament.

B. Re-creational Facilities

NCL has established 11 officers club and 11 workers institute in

different projects/units for re-creation of the employees and their

family members. Cable TV is also provided in all the projects

and at HQs.

SOCIO-ECONOMIC CONTRIBUTION

Keeping in view the corporate social objective, NCL has taken

due care of the effective rehabilitation and resettlement of project

affected persons (PAPs). Besides payment of compensation for

the land acquired by the company, five rehabilitation complexes

have been developed for resettlement. NCL has undertaken the

following activities for the PAPs.

MAHILA MANDAL

NCL in association with its Ladies Organization “Mahila

Mandal” has successfully launched special drives for ensuring

100% literacy among the Employees family and surrounding

villagers as also for improving status of women in the region by

imparting various training programmes for self employment and

education for implementing family planning, children’s health-

care and education, maintaining environment and improving

hygiene in and around their villages/residing areas. Free

distribution of school kits, uniform and mid-day diet for the

school children and blankets, sari & dhoti to the destitute ladies

in the surrounding villages is also being done.

EDUCATION

Education finds top most priority in welfare list of

NCL.

N C L constantly pursues the policy of making

education easily available to all.

Degree colleges run by the state government of U.P.

and M.P.- aided by N C L

WELFARE ACTIVITIES 

A welfare cell has been constituted at the company level. The

various activities carried out by this cell include family welfare

programmes; meeting the problems of Alcoholism, indebtedness,

absenteeism, school dropout children and others. This cell carries

out its activities independently however whenever necessary, the

Mahila Mandal, WIPS, NGOs also associate.

OTHER ACTIVITIES

WATER SUPPLY

100% satisfaction.

Integrated water supply scheme and potable water through

pipeline in all houses.

Installed Capacity - 18 MGD.

BANKING FACILITIES

100% of employees including PAPs are paid through banks.

Ten branches and seven extension counters of nationalized

banks in N C L projects.

4 ATMs have been installed at SBI Morwa, SBI Jayant & UBI

Dudhichua.

CO-OPERATIVE SOCIETY

For the benefit of employees and project affected persons.

9 co-operative stores and 1 credit society in N C L.

LPG SUPPLY

Free L P G supply to all employees for pollution free

environment.

STATUTORY FACILITIES

 34 Numbers of canteens and 52 numbers of Rest-Shelters in

different units.

Sports and Recreation Facilities

NCL is committed to the highest standards of safety

in its operations keeping ‘Zero Accident Potential’ as

its objective.

Flow Chart of NCL

ISO     CERTIFICATION

(1)  ISO: i4001-1996 certificate was awarded

to NCL for its eight working projects namely

Kakri, Bina, Dudhichua, Jayant, Khadia,

Nigahi, Amlohri & Jhingurda; by M/S DNV

(Det Norske Veritas) in the year 2001 

for adoption of EMS (Environment System). Now NCL’s EMS has

been updated to ISO: 14001-2004 in June 2006.

ENVIRONMENT POLICY OF NCL

In line with corporate Environmental Policy of sustainable development, NCL is

committed to strive for environmental protection in all its mining projects through:

Minimizing impacts of mining operation on land, water and air

Compliance with applicable environmental laws and

regulations

Optimum resource utilization viz. energy and water

Continual improvement in environmental quality and

prevention of pollution

Training of employees and creating general awareness regarding

environment and prevention of pollution

Wide circulation of the policy.

(2)   ISO: 9001-2000: ISO 9001 certification audit was done by the

Audit Team of M/s. R S Certification Pvt. Limited representing

“Certification International, U K” from 1st to 5th December 2008

and announced their recommendation to U K Office for issuance of

an ISO 9001 Certification of Registration for NCL as a whole.

(3) Integrated Management System: CMPDI Ranchi has given

the consultancy for IMS, complying with ISO 9001; ISO 14001;

OHSAS 18001 and SA 8000 for the whole NCL.

Award Winning by NCL

AWARDS RECEIVED BY NCL ON

ENVIRONOMENTAL   EXCELLENCE

            Bhartiya Shiromani Puraskar for 2005

 Gold Medal, by Institute of Economic Studies, New Delhi, has

been awarded to Sri V K Singh, Chairman-cum-Managing Director,

NCL.

            Rajiv Ratna National Award for 2005

 Best Chief Executive Gold Award for excellence in Indian

Industries has been awarded to Sri V K Singh, Chairman-cum-

Managing director, NCL.

5th TERI Corporate Award for 2004-05

  Environmental Excellence award has been bagged by NCL. Sri V K

Singh, Chairman-cum-Managing Director, NCL, received the

award from Sri Abdul Kalam, Hon’ble President of India, on 26th

June 2006, in a ceremony held at New Delhi.

(IV)  Genentech Environment Excellency Award 2008

 NCL has received Greentech Environment Excellency gold Award

2008 in Metal & Mining Sector.

Environment Control Measures

  NCL is very much alive to the Environment conservation &

pollution control.

All necessary steps have been taken to maintain healthy and

hygienic condition by keeping air, water, dust and noise

pollution under control.

 

Distribution of Coal Field (NCL)

 

VISION

“BE THE LEADING ENERGY SUPPLIER

IN THE COUNTRY, THROUGH BEST PRACTICES FROM

MINE TO

MARKET”

MISSION

“THE MISSION OF COAL INDIA LTD

IS TO PRODUCE AND MKT THE PLANNED

QUANTITY OF COAL AND PRODUCTS

EFFICIENTLY AND ECONOMICALLY WITH DUE REGARD

TO

RESEARCH METHODOLOGY

MEANING OF RESEARCH

Research is a carefully and extensive investigation of a

phenomenon with an objective of advancing knowledge. Research

in common parlance refers to a search for knowledge. One can also

define it is a scientific and systematic search for pertinent

information on a specific topic. In fact it is an art of scientific

investigation.

DEFINATION OF RESEARCH

Research is an art of scientific investigation – covers the research

for an retrieval of information for a specific purpose.

“Research is a CAREFUL and SYSTEMATIC effort of gaining

knowledge”

…………………………Redman and Morry

METHODOLOGY

Methodology is the procedure of research technique. It is logic of

scientific investigation. It is not a research model employed in a

particular project but is a technique which entails the theoretical

principal as well as a framework that provide guidelines about how

research is done.

METHOD OF DATA COLLECTION

Method of tool or an instrument employed together empirical

evidence or to analysis’.it is building of sciencetific knowledge is

build through observation , experiment ,generalization &

verification

Data collected in two ways:-

Primary data

Secondary data

Primary data:- Those data which are directly collected.example-

interview,questionnaire.

Secondary data:-those data which are collected from the primary

data or which is already available.there is always some information

available for researcher to study and to understand the magnitude

of the problem .exp:- newspapers.journal magazine etc

In these report,we collect the information through PRIMARY

DATA.

RESERCH DESIGN:-Research design is conceptual structure

within which research is conducted. It constitutes the blue print for

the collection, measurement and analysis of data. As such the

design includes an outline of what the researcher will do from

writing the hypothesis and its operational implications to the final

analysis of data.

SAMPLE SIZE:-It refers to the number of items to be selected from

the universe it constitute a sample.The size of sample should

neither be excessively large,nor too small.

NOTE:- We have taken 50 sample size(respondent )

STATISTICAL TOOL SAMPLE:

Percentage analysis is used for survey.

STATISTICAL TOOL SAMPLE:

Percentage analysis is used for survey

LIMITATION:-

01 - Non-availability of Heavy Earth Moving Machine

02 – Purchase of equipment more time for supply in mines

03 – Shortage of manpower in mines

04 -

According to Arnold & Feldman, “Job satisfaction is the amount of

overall positive effect or feeling that individual have towards their

job”.

Job satisfaction is important for management as it has impact on

turnover , productivity, absenteeism and other job related aspects.

FOR EXAMPLE, A lecture may be dissatisfied with the

management of the institution but may derive satisfaction while

handling a course on OB in the class.

Some important point related to the job satisfaction

1. It is a collection of positive and negative feelings that an

individual holds toward his or her job.

2. Refers to an individual’s general attitude towards his or her

job.

3. Result when an individual perceives that his job provides him

with what is important to him.

4. Job satisfaction is a set of favorable or unfavorable feelings

towards employees in an organization.

5. Job satisfaction is an emotional response to a job.

6. Reflects other attitudes of employees

SUGGESTION

According to public perception there is a GIVE and TAKE

relationship between management and employee because all

the basic necessities is to be fulfilled by management and in

return employee help to achieve the goal of organization .Due to

this there is healthy and friendly working environment.

After having all these facilities there are some

problem like delay in import of

Heavy machine and non –availability of manpower as per

requirement which create barriers to achieve the target.

QUESTIONNAIRE:

PERSONAL DATA:

NAME:

AGE GROUP:

20 - 30 31 - 40 41-50 50

above

SEX:

M F

MARITAL STATUS

MARRIED

UNMARRIED

EDUCATION QUALIFICTION

HIGH SCHOOL

GRADUATE

POST GRAGUATE

NONE OF THEABOVE

ARE YOU SATISFIED WITH BONUS PAID ?

Yes

NO

DO YOU SATISFIED WITH DUTY TIME?

YES NO

ARE YOU SATISFIED WITH PROMOTIONAL

OPPOURTUNITIES?

YES NO

ARE YOU SATISFIED WITH BASIC PAY AS

COMPARED TO OTHER?

YES NO

ARE YOU SATISFIED WITH MANAGEMENT SYSTEM?

YES NO

WHAT IS YOUR SATISFACTION LEVEL?

HIGH NORMAL

LOW

DO YOU KEEP A GOOD RELATIONSHIP WITH YOUR

SUPERIOUR?

YES

NO

ARE YOU SATISFIED WITH FACILITIES PROVIDIED BY

MANAGEMENT ?

YES

NO

ARE YOU SATIESFIED WITH BASIC PAY AS

COMPARED TO OTHER?

YES NO

BIBLIOGRAPHY :

BOOKS:

COMPENDIUM OF CIL SERVICE RULES by IICM

RESEARCH METHODOLOGY & TECHNIQUES by

C.R KOTHARI

ORGANISATION BEHAVIOUR by R.K SURI

WEB SITES:

www.ncl.nic.in

www.ncl.gov.in

www.cil.nic.in

OTHERS:

KHANIZ URJA MAGZINE

PAMPHLET

A motivational speech by Shri.T.R.Yadav and Shri Nandlal.:

ARE YOU SATIESFIED WITH BASIC PAY AS

COMPARED TO OTHER?

YES NO

ARE YOU SATIESFIED WITH BASIC PAY AS

COMPARED TO OTHER?

YES NO