An Overview

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Who are we

• Pioneers in SaaS based Customer Experience (CX) solutions and early adopters of Oracle Cloud

• 800+ man years of deployment, implementation & migration expertise

• 175+ successful CRM / CX deployments including custom development and integration

• 100+ CRM training engagements globally• 20+ countries with on site support presence• CRM++ applications for accelerated

deployments (3000+ user base)

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Our Cloud Offerings

Cloud based Customer Experience (CX) Solutions

Portfolio

`

Right NOWRight NOW

Email WorkbenchEmail Workbench

Social CRMSocial CRMATGATG

Mobile CRMMobile CRM

CRM On DemandCRM On Demand

Sales & Marketing Services Applications

SSPSSP

Cloud IntegrationCloud IntegrationService Offerings

SRMSRM

User AdoptionUser Adoption

CTICTIFusion CRMFusion CRM

EloquaEloqua

SRMSRM

Managed MarketingManaged Marketing Data Management & AnalyticsData Management & Analytics

Independent Testing Independent Testing TrainingTraining

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Oracle® Fusion CRMAn Overview

Territory Management

Quota Management

Forecasting

Campaign Management

Lead Management

Sales Predictions

Personal Campaign

Opportunity Management

Customer Center

Desktop Integration

Mobile SalesContracts

Sales Planning Sales Prospecting Sales Productivity

Sales & Marketing

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Oracle® RightNowCX (Customer Experience) Cloud Services

Rich online CX solution to research, purchase, or resolve issues from any device

Manage interactions across the social web as an integrated part of CX

Manage customer journey through unified records, interfaces and knowledge

Services

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

CRM ++ Applications

Oracle® Fusion CRM

Framework

Email Workbench

Social CRMComputerTelephonyIntegration

SelfServicePortal

MobileCRM

Enabling rapid deployment and enhanced customer experience

3000+ users in sales, marketing, service & support organizations

Oracle® Cloud Private Cloud @Customer

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Industry Experience

Financial Services

IndustrialManufacturing

Travel &Transportation

Insurance

Education & Research

Engineering &Construction

Public Sector

HealthcareConsumer Goods

High Technology

Retail

Life Science

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Management Team

Founder & CEO

Vinod Reddy

Sr. Director – Consulting & Customer ExperienceVenkatesan Sundaram

Sr. Director - InnovationsNaga Chokkanathan

Director – User AdoptionBhasker Rao Rakesh Naidu

Director - Sales

Director – PMO & QualityFijoe Joseph Mathew Dinesh Poduval

Director - Marketing

Ravi ShankarDirector - HR

Raj BadoniDirector – Business Development

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Key Differentiators

Building Technology CompetencyCo-innovators of CRMIT’s CRM++ applicationsEarly adaptors of Oracle® CX and Oracle® Cloud

Flat, field-oriented management structureEnabling nimble and quick response to clients.Flexible and adaptable.

Proven track record of long term relationshipsCRMIT has implemented some of the most complex solutions on Oracle® technologies through onsite, near shore & offshore

Project ManagementProven project execution capabilities, quality/metrics focus and global delivery, leads to successful projects and very attractive ROI

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Partial list of customers

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

What do our customers sayThanks for your super support and very hardwork. These were executed professionally and Ithink we got the balance right, judging by the feedback and also from myobservations.

Saty Joshi, Interactive Marketing & CRM Marketing Excellence3M

…CRM IT has demonstrated the skills and abilities to met or exceed all of our business expectations…….

Throughout the process & requirements gathering workshops and the subsequent week of determining solutions, completing activities etc, they have both been very approachable. Their knowledge of CRMoD and their willingness to offer proactive, practical alternative solutions wherever possible has made it a pleasure to work with them.

David Atkinson, Functional Analyst, Suncorp Group Limited

James T LaneVice President - Sales Reporting

United Health Group

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Enabling Excellence

2012 Winner

*Awards and Accolades won by our CRM customers

Best Customer Relationship Management Program Award

Best SaaS-Based Program Award

National Award

for E-governance

2007-08

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Global Spread

Deployment base spread over 20+ countries

Sales & Support Offices

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Reach us

Americas1525 McCarthy BlvdSuite 1000,Milpitas, CA 95035USA

EMEA9 Devonshire Square, London EC2M 4YFUK

Australia & N ZealandSuite 19, 103 George StreetParramatta, NSW 2150Australia

Japan2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan

MalaysiaB-5-8 Plaza Mont KiaraMont Kiara 50480Kuala Lumpur, Malaysia

+603 2726 2759+81 3 5809 8444

+1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550

Rest of Asia# 14, CRMIT Towers,BTM Layout 1st Stage, 100 Ft Ring RoadBangalore 560068 India

+91 (80) 4292 5555

CRMIT - A Corporate Overview

© Copyright 2013 CRMIT. All rights reserved.

www.crmit.com

Thank yousales@crmit.com