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An Overview of the NetIQ ® XMP ™ for Dell OpenManage ™ Enterprise Systems Group (ESG) Dell OpenManage™ Systems Management Dell White Paper By Joseph Santandrea [email protected] May 2002
An Overview of the NetIQ® XMP™ for Dell
OpenManage™
Enterprise Systems Group (ESG)
Dell OpenManage™Systems Management
Dell White PaperBy Joseph Santandrea
May 2002
ContentsExecutive Summary.............................................................................3
Key Points.......................................................................................3
Introduction........................................................................................4Features..........................................................................................5Rule Groups....................................................................................5Configuration..................................................................................6
Conclusion...........................................................................................7Key Customer Benefits...................................................................7Obtaining NetIQ XMP for Dell OpenManage..................................8
Appendix A..........................................................................................9Dell OpenManage Server Agent 4.0 and Newer.............................9Dell OpenManage Server Assistant 5.1.0.....................................11CI/O Management Software Shared Rules :: NetIQ......................11Dell OpenManage Remote Assistant Card (DRAC) Shared :: NetIQ......................................................................................................12Dell OpenManage Remote Assistant Server Shared :: NetIQ.......13Dell OpenManage Shared Rules :: NetIQ.....................................15PERC - PowerEdge RAID Controller Shared Rules :: NetIQBasic 17
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Section 1Executive Summary
Microsoft® Operations Manager 2000 (MOM 2000) is an enterprise console for managing hardware systems. NetIQ® XMP™ for Server Hardware is software that extends the management capabilities of Microsoft Operations Manager 2000 (MOM) and enables MOM environments to view, monitor and manage server hardware from various server vendors running Microsoft Windows®. The NetIQ XMP for Dell OpenManage™ is specifically for managing Dell™ PowerEdge™ servers and PowerVault™ storage. XMP, for Extended Management Pack, is a library of pre-defined management rules. The XMP for Dell OpenManage provides the ability to manage Dell hardware through a MOM 2000 console. This means that the MOM 2000 console can now view, monitor, and manage Dell server hardware running Microsoft Windows NT® and Windows 2000. This extends the manageability of Dell servers to include performance and application management. With essential health monitoring and analysis functions, this Extended Management Pack solution (XMP solution) enables users to help optimize performance and availability through automated event detection and correction.
Key Points Embraces and Extends the MOM 2000 Platform Provides MOM 2000-based management of Dell PowerEdge servers. NetIQ XMP for Server Hardware extends native MOM 2000 capabilities to provide a solution that leverages NetIQ’s library of pre-defined rules for managing specific hardware servers. Provides an Advanced, Application-Specific Solution for Managing Dell Server HardwareProactively monitors the performance and availability of Dell server hardware with MOM 2000 through pre-defined knowledge and rules that are designed to optimize performance and availability of critical server hardware.
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Section 2Introduction
The NetIQ XMP for Dell OpenManage monitors Dell™ PowerEdge™ servers 1through Dell Server Agents to help ensure they are functioning normally in a Windows 2000 or Windows NT 4.0 environment. The NetIQ XMP for Dell OpenManage helps diagnose system hardware problems, as well as issues with network transmissions. By detecting, alerting on, and automatically responding to critical events, this XMP is designed to indicate, correct, and prevent possible service outages or configuration problems. With the embedded expertise in the NetIQ XMP for Dell OpenManage, it is possible to proactively manage Dell PowerEdge servers and identify issues before they become critical. This XMP can help reduce costly errors, prevent service outages, and reduce the operations costs of Dell PowerEdge servers.
Figure 1: Microsoft Operations Manager 2000, NetIQ and Dell OpenManage2
1 The server must be installed with the Dell Hardware Instrumentation Package (HIP) 3.5.1 or greater, or Server Agent 4.0 or greater2 Screen shot from Microsoft Operations Manager 2000 reprinted with permission from Microsoft Corporation.
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Features The NetIQ XMP for Dell OpenManage monitors the status of various Dell PowerEdge server components. Microsoft Operations Manager technology helps to ensure delivery of alerts to administrators, which is not available using SNMP traps. This XMP highlights events that may indicate possible service outages or configuration problems, so you can quickly take corrective or preventive actions. For example, this XMP monitors the following components and conditions: Adaptec SCSI subsystem Array logical drives and physical drives Individual fans Dell memory devices Network interface transmission errors and network interface failures Power supplies and power redundancy status Temperature and voltage probes The NetIQ XMP for Dell OpenManage highlights any failures or configuration problems, helping to increase the security, availability, and performance of Dell PowerEdge servers.
Rule GroupsMOM 2000 structures the logic it uses to process incoming events into rule groups. Rule groups are further structured into parent/child relationships making it easy to navigate and group large numbers of rules. The NetIQ XMP for Dell OpenManage is organized with the following parent and child rule groups: Dell OpenManage :: NetIQ XMP Dell OpenManage Server Agent 4.0 and Newer ::
NetIQ Dell OpenManage Server Assistant 5.1.0 :: NetIQ
o CI/O Management Software Shared Rules :: NetIQo Dell OpenManage Remote Assistant Card (DRAC) Shared :: NetIQo Dell OpenManage Remote Assistant Server Shared :: NetIQo Dell OpenManage Shared Rules :: NetIQ
o PERC - PowerEdge RAID Controller Shared Rules :: NetIQ
A complete listing of the rule group structures and all the rules located within each rule group can be found in the Appendix of this document.
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Configuration The NetIQ XMP for Dell OpenManage monitors Dell PowerEdge servers through the Dell Server Agents to ensure they are functioning normally. This XMP requires that Dell Server Agents be installed on all servers it is to monitor. The default notification group for processing rule responses within this XMP is Hardware Support. For information about adding operators to this notification group, see the product Help menu and/or documentation.
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Section 4Conclusion
The NetIQ XMP for Dell OpenManage helps users to maximize their investments in both the Microsoft Operations Manager and Dell PowerEdge systems. Events are detected within the MOM environment, and corrective action can be prescribed automatically. The goal of the product is to maximize the manageability and reliability of the Dell environment while helping to lower total cost of ownership.
Key Customer Benefits
The NetIQ XMP for Dell OpenManage provides the following benefits to users: Single point management in heterogeneous environments:
o Ease of use – users can work with the system with which they are most familiar
o Integration of technological resources – resource management is available from a single location
o Faster prevention of and reaction to issues – with only a single place to look and a single interface to configure, management can become easier
Supporting low total cost of ownership by:o Low training costs – users will not need specialized trainingo Low software costs – leverage current investment in enterprise
management softwareo Improving uptime over distributed resources – by focusing
management resources in a single location, prevention of and reaction to issues can become more efficient
Leverage existing investments:o No new enterprise management software to purchase (except
the integration and additional partner licenses)o Rapid integration of assets – as resources are added to the
environment, they are immediately manageable from within the established processes
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Obtaining NetIQ XMP for Dell OpenManage
The NetIQ XMP for Dell OpenManage is available for purchase directly from Dell’s Software & Peripherals department. Please contact a Dell representative for details.
THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY CONTAIN
TYPOGRAPHICAL ERRORS AND TECHNICAL INACCURACIES. THE CONTENT IS PROVIDED AS IS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND.
Dell and PowerEdge are trademarks of Dell Computer Corporation. Microsoft, Windows NT, and Windows are registered trademarks of Microsoft Corporation. NetIQ is a registered trademark and XMP is a trademark of NetIQ Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others.
©Copyright 2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden. For more information, contact Dell. Dell cannot be responsible for errors in typography or photography.
Information in this document is subject to change without notice.
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Appendix A
The following is a complete listing of the rule groups packaged with the NetIQ XMP for Dell OpenManage and the event, alert and performance rules they contain.
Dell OpenManage Server Agent 4.0 and NewerEvent Rules Voltage warning detected Temperature value unknown Temperature returned to a normal value Redundancy degraded Voltage value unknown AC power cord sensor failed Memory device pre-failure failure detected Redundancy lost Fan value unknown Voltage non-recoverable value detected Redundancy not applicable Chassis intrusion value unknown Power supply value unknown Dell OpenManage Server Agent startup complete Redundancy regained Power supply failure detected Fan warning detected AC power restored Chassis intrusion returned to normal Fan sensor failed SMBIOS data absent Power cord not being monitored Power supply returned to normal Memory device pre-failure warning detected Fan enclosure removed Fan non-recoverable value detected AC power lost Memory device pre-failure returned to a normal value
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Current failure detected AC power lost Redundancy value unknown Thermal shutdown protection initiated Chassis intrusion non-recoverable value detected Temperature sensor failed Power supply non-recoverable value detected Chassis intrusion sensor failed Power supply sensor failed Fan failure detected Redundancy offline Voltage sensor failed Memory device pre-failure sensor disabled System BIOS update scheduled Current sensor failed Fan enclosure removed for an extended amount of time Current returned to a normal value Current value unknown Chassis intrusion in progress Power supply warning detected Chassis intrusion detected Fan enclosure sensor failed Fan enclosure inserted AC power lost Fan enclosure non-recoverable value detected Voltage failure detected Dell OpenManage Server Agent starting Scheduled system BIOS update canceled Temperature non-recoverable value detected Fan returned to a normal value Fan enclosure value unknown Temperature failure detected Voltage returned to a normal value Memory device pre-failure value unknown Current warning detected Temperature warning detected
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Current non-recoverable value detected Redundancy sensor failed Memory device pre-failure non-recoverable value detected
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules Dell OpenManage Server Agent - Private Bytes Dell OpenManage Server Agent - Handle Count
Dell OpenManage Server Assistant 5.1.0.Event Rules None
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules Dell OpenManage Server Agents - Private Bytes Dell OpenManage Server Agents - Handle Count
CI/O Management Software Shared Rules :: NetIQEvent Rules CIODell - Event ID 1 CIOArrayManagement - Event ID 1
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules Dell OpenManage CI/O Agents - Handle Count Dell OpenManage CI/O Agents - Private Bytes Dell OpenManage CI/O Agents - Handle Count Dell OpenManage CI/O Agents - Handle Count Dell OpenManage CI/O Agents - Handle Count
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Dell OpenManage CI/O Agents - Private Bytes Dell OpenManage CI/O Agents - Private Bytes Dell OpenManage CI/O Agents - Private Bytes
Dell OpenManage Remote Assistant Card (DRAC) Shared :: NetIQEvent Rules DRAC battery absent DRAC battery charge failure detected DRAC battery charge low DRAC battery fast charge count approaching limit DRAC battery fast charge count exceeded limit DRAC detected critical status reported by ESM DRAC detected warning status reported by ESM DRAC lost communication with ESM DRAC temperature sensor detected a failure DRAC temperature sensor returned to normal DRAC temperature sensor warning detected DRAC wall adapter voltage sensor detected a failure DRAC wall adapter voltage sensor returned to normal DRAC wall adapter voltage sensor warning detected
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules Dell OpenManage DRAC Agents - Handle Count Dell OpenManage DRAC Agents - Private Bytes
Dell OpenManage Remote Assistant Server Shared :: NetIQEvent Rules Main System Chassis Bottom Power Supply: 12v Voltage Warning detected Main System Chassis 1st Power Supply Fan Dell Remote Assistant Server Event ID 269
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Main System Chassis Power Supply 1 Dell Remote Assistant Server Event ID 272 Fan Warning detected Dell Remote Assistant Server Event ID 273 Dell Remote Assistant Server Event ID 300 Amperage Failure detected Storage System 4 Backplane Location 1 Dell Remote Assistant Server Event ID 301 Dell Remote Assistant Server Event ID 302 Main System Chassis Backplane Location 1 Amperage Warning detected Dell Remote Assistant Server Event ID 303 Storage System 1 Backplane Location 1 Dell Remote Assistant Server Event ID 304 Main System Chassis Backplane: 5v Power Supply redundancy failure detected Dell Remote Assistant Server Event ID 305 Main System Chassis Backplane: 12v Server: Alert Dell Remote Assistant Server Event ID 306 Main System Chassis Backplane: SCSI A Termination Power Supply degraded redundancy failure detected Dell Remote Assistant Server Event ID 307 Main System Chassis Backplane: Battery Dell Remote Assistant Server Event ID 308 Main System Chassis Control Panel Power Supply failure detected Main System Chassis Backplane Top Dell Remote Assistant Server Event ID 309 Storage System 3 Backplane Location 1 Main System Chassis Top Power Supply Main System Chassis Backplane Bottom Dell Remote Assistant Server Event ID 310 Main System Chassis Fan 1 Main System Chassis Bottom Power Supply
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Chassis Intrusion detected Dell Remote Assistant Server Event ID 311 Dell Remote Assistant Server Event ID 312 ECC Fault Dell Remote Assistant Server Event ID 313 Watchdog Reset Dell Remote Assistant Server Event ID 314 Lost connection to storage system Dell Remote Assistant Server Event ID 315 Dell Remote Assistant Server Event ID 320 Re-established connection to Harrier Dell Remote Assistant Server Event ID 321 System Up Storage System 2 Backplane Location 1 Dell Remote Assistant Server Event ID 323 Main System Chassis Processor 1 heatsink Dell Remote Assistant Server Event ID 324 Dell Remote Assistant Server Event ID 325 Main System Chassis Ambient location 1 Dell Remote Assistant Server Event ID 326 Dell Remote Assistant Server Event ID 327 Dell Remote Assistant Server Event ID 330 Unknown Alert Temperature Failure detected Main System Chassis Motherboard: 12v Fan Failure detected Storage System 5 Backplane Location 1 Voltage Failure detected Main System Chassis Chassis Bottom Main System Chassis Chassis Middle Dell Remote Assistant Server Event ID 260 Temperature Warning detected Main System Chassis Chassis Top Dell Remote Assistant Server Event ID 261 Main System Chassis System Power Supply Dell Remote Assistant Server Event ID 268
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Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules None
Dell OpenManage Shared Rules :: NetIQEvent Rules Dell Baseboard Agent-Server: Event ID 1 Dell Baseboard Agent-Server: Event ID 331 Dell Baseboard Agent-Server: Event ID 220 Dell Baseboard Agent-Server: Event ID 332 Dell Baseboard Agent-Server: Event ID 221 Dell Baseboard Agent-Server: Event ID 340 Dell Baseboard Agent-Server: Event ID 242 Dell Baseboard Agent-Server: Event ID 243 Dell Baseboard Agent-Server: Event ID 246 Temperature Failure detected Fan Failure detected Voltage Failure detected Temperature Warning detected Voltage Warning detected Fan Warning detected Amperage Failure detected Amperage Warning detected Power Supply redundancy failure detected Power Supply degraded redundancy failure detected Power Supply failure detected Chassis Intrusion detected Dell Baseboard Agent-Server: Event ID 322 ECC Fault Lost connection to storage system Dell Server Console - Event ID 1 Temperature Sensor detected a warning Voltage Sensor detected a warning Current Sensor detected a warning
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VxSvc_EnclPro Service detected a warning VxSvc_EnclPro Service detected a warning VxSvc_EnclPro Service turned off Temperature Sensor detected a failure Voltage Sensor detected a failure Current Sensor detected a failure VxSvc_EnclPro Service detected a failure VxSvc_EnclPro Service detected a failure
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules Network Interface Transmission Errors Inbound Network Interface Transmission Errors Outbound
PERC - PowerEdge RAID Controller Shared Rules :: NetIQBasic Event Rules PERC Battery Backup Alert PERC Message : Event ID 124 PERC Message : Event ID 126 PERC Message : Event ID 128 AFAPORT - Event ID 20 AFAPORT - Event ID 1 SetAcl operation from the FileArray failed with a status of Read operation would have caused kernel stack overflow. Fatal internal error has occurred in the FileArray filesystem. Please reboot your system to recover! FileArray communication packets could not be allocated. Please contact Adaptec support. The adapter failed to initialize, Status = NN The driver failed to load the FastFsa driver. Could not connect interrupt for adapter. The FSA Filesystem driver failed while attempting to initialize this adapter.
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The adapter has failed self-test diagnostics. The adapter firmware has encountered a fatal error. Read operation from the FileArray failed with a status of Write operation to the FileArray failed with a status of Cache lookup in the File Array Metadata cache failed unexpectedly. An error has occurred which has caused the NT side and the adapter side to get out of sync. Please Notify Adaptec. SetAcl operation from the FileArray failed with a status of Read operation would have caused kernel stack overflow. Fatal internal error has occurred in the FileArray filesystem. Please reboot your system to recover! FileArray communication packets could not be allocated. Please contact Adaptec support. Read operation from the FileArray failed with a status of Write operation to the FileArray failed with a status of Cache lookup in the File Array Metadata cache failed unexpectedly. AFAPORT - Event ID 19 An error has occurred which has caused the NT side and the adapter side to get out of sync. Please Notify Adaptec. The operation could not be performed because the device is open for exclusive use by another application. SCSI packet was too large for the internal send routine to format for controller. The requested operation cannot be done because the controller ran out of memory. The call to force a core dump failed. Cache operations for hidden virtual disks are not allowed. SCSI packet send routine detected a bad status from the controller. The network timed out while performing the operation. The volume could not be mounted in binary mode.
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The operation could not be performed because the specified virtual disk is a hidden virtual disk associated with a virtual disk involved in a reconfigure operation. API could not create a handle to open the controller. Internal failure. Illegal operation. Could not locate the DMI Interface module. The verify file system request encountered an unrecoverable error during verify. Failed to close adapter lock file Due to an error, any network shares associated with the virtual disk may not have been deleted. Core dump information is not available because there is no Core dump virtual disk. Failed to create adapter lock file The controller was not able to re-enable the RAID 5 set. The virtual disk specified is no longer in a safe state and should be deleted. The virtual disk command to get a partition table entry failed. Failed to lock/unlock adapter lock file The operation could not be performed because the virtual disk specified did not have any dead partitions. An attempt to read the master boot record on the drive failed. The operation could not be performed because the specified virtual disk is a hidden virtual disk associated with a virtual disk that is being reconfigured and is missing one or more other hidden virtual disks. An error occurred while attempting to read partition information on the virtual disk. An attempt to open the system registry for access has failed. VxSvc_Perc2Pro Message : Event ID 297 Buffer allocated to return data is too small. Attempt to create the default access control list (ACL) for the new file system failed. An attempt to query the system has failed. The operation could not be performed because the specified virtual disk is locked. General failure: The requested function failed. The enclosure operation failed. Verify that the specified enclosure exists and is powered on and functioning properly.
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The operating system was unable to lock the Windows NT partition for exclusive use. Cannot use temporary files for delete prep or delete restore An attempt was made to open and controller with an invalid access type. The specified Method of Reporting Informational Exceptions (MRIE) field is invalid. A network error has occurred. The operating system was unable to unlock the Windows NT partition. Compression is not allowed with either a FAT file system nor with an NTFS file system with an allocation size greater than 4096 bytes. The operating system was unable to write data to the disk that resides on the host computer. The controller cannot update the partition table. The file system driver is too old to work with the current AFAAPI.DLL. The call to write the cache sizes to the controller failed. Unable to open the registry. Can't attach the disk set. The symbol file required for controller parameter support was not found. The specified memory dump file already exists. The specified device was not found. A write to the registry has failed. Access is denied. The controller was not able to set the requested failover space. Could not load afaappse.dll. The symbol file required for controller parameter support has an invalid format. The function requested is not available on the Window NT operating system. The controller cannot get the failover space information. PERC2 Controller offline. An error occurred while writing to the memory dump file. The partition specified was not found.
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Disk drive information is not stored correctly in the registry. Please run Disk Administrator, exit, and try again. Could not read the partition boot information. Cluster partner's adapter is already opened read-write. Could not set security information. An attempt to create an event failed. VxSvc_Perc2Pro Message : Event ID 52 Could not open the partition for reading. The file specified for the structure dump could not be opened. The cluster partner adapter is not found. The storage device initialization failed because too many partition entries were requested. Application was not able to register an event with the operating system. VxSvc_Perc2Pro Message : Event ID 53 Could not load NETAPI32.dll. The seek operation for the structure dump failed. The storage device initialization failed because too few partition entries were requested. The profile operation was not recognized. This was probably due to a software error. Could not extend the virtual disk. The minimum virtual disk extension size is 32 MB. Could not locate a function in NETAPI32.DLL. The write operation for the structure dump failed. An internal structure could not be allocated; there is probably not enough memory available. Disk Monitoring software has failed. Please reboot to correct the situation. Internal Error: The find partition from virtual disk routine could not find any partitions. VxSvc_Perc2Pro Message : Event ID 311 Attempt to read the data from the controller disk structures failed. The operation failed because the specified disk set is owned by the cluster partner. The controller is paused. PERC2 Remote Management Service Agent is out of date.
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The operation failed because the specified disk set is not attached. Communication to adapter failed. The operation requires that a file system exists, but none was found. The partition to be failed is locked. Client API is out of date. VxSvc_Perc2Pro Message : Event ID 460 VxSvc_Perc2Pro Message : Event ID 498 The redundant virtual disk consistency could not be checked because the controller ran out of memory. Network problems are preventing communication with the specified node. The volume information could not be read or written because of an I/O error to the virtual disk. The operation failed because an operating system link could not be assigned to the virtual disk. File system type is invalid. The request for controller information timed out. There is a possible network error. PERC2 Controller failed. An attempt the close the system registry for access has failed. The operation failed because an operating system link could not be removed from the virtual disk. PERC2 Controller Virtual Disk failed. Disk set operation failed. Could not write the partition boot information. The specified virtual disk sizes must be the same for stripe sets or RAID-5 sets. An attempt the save the system registry for access has failed. The operation cannot be completed because the specified filesystem is the boot loader. PERC2 Controller consistency check failed. The operation requested cannot be done while the controller is in maintenance mode. The operation cannot be completed because the specified filesystem contains the system files. PERC2 Controller Virtual Disk format failed. VxSvc_Perc2Pro Message: Event ID 283
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There was an internal error creating the requested virtual disk. The virtual disk was not created. The operation failed because the maximum size of a FAT file system (4 Gigabytes) was exceeded. The controller cannot create or extend the file system. PERC2 Controller battery low. There are no known hosting computers for the specified domain. PERC2 Controller format failed. Creating a disk set failed. One or more of the specified storage devices is either invalid or does not exist. The dump virtual disk was not created because not enough space was found on the specified device. PERC2 Controller battery needs reconditioning. Unable to read the connection table from the registry. PERC2 Controller Virtual Disk initialization failed. Adding disks to a disk set failed. The copy operation failed. The specified option for the failover routine is invalid. PERC2 Controller Virtual Disk format started. PERC2 Controller initialization failed. Remove disks from a disk set failed. The operating system cannot support the controller. The operating system must be Windows NT Version 4.0 or greater. The operation to set the current automatic failover state failed. The operating system was not able to create a socket for this connection. Please check you WinSock installation. The reconfigure operation failed. PERC2 Controller SMART:FPT_EXCEEDED Unable to write the connection table to the registry. PERC2 Controller Virtual Disk reconfiguration failed. The function specified is not supported for this controller.
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Attempt to stop a virtual disk trace failed. The operation to get the current automatic failover state failed. Windows Socket Layer (Winsock32) could not be initialized. PERC2 Controller Virtual Disk rebuild failed. Could not start event processing. The reconfigure operation failed because the new virtual disk size was too small. PERC2 Controller SMART_WARNING The specified network address was not valid. PERC2 Controller rebuild failed. The operation to clear the virtual disk to zero failed. PERC2 Controller SMART_WARNING_TEMPERATURE PERC2 Controller diagnostics failed.
Alert Rules Severity of "Error" or higher - Hardware Support
Performance Processing Rules None
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