33
IN OVER 140 COUNTRIES
IN OVER 140
COUNTRIES
WITH OVER30,000 CUSTOMERS
SERVING200,000,000END USERS
CREATING100 MILLION CUSTOMER INTERACTIONS PER YEAR
DELIVERING A 95%CUSTOMER SATISFACTION RATING
ZENDESK
EASY-TO-USETICKET MANAGEMENT
CUSTOMER CHANNELS
IN ONE INTERFACE
MACROS FOR PREDEFINED RESPONSES
TRIGGERS FOR AUTOMATED TICKET UPDATES
ON-THE-GO SUPPORT FROM ANY MOBILE DEVICE
“To manage nearly 15,000 tickets daily, we use Zendesk to keep our customers happily coming back for
more deals.”
KNOWLEDGE BASE FOR POWERFUL SELF-SERVICE
TICKET DEFLECTIONTO SELF-SERVICE ARTICLES
TICKET TO FORUMINTEGRATION
FORUM & SEARCHANALYTICS
FOR OPTIMIZING SELF-SERVICE
SUPPORT COMMUNITYFOR FAQs & FEATURE REQUESTS
“As a luxury brand, our customers expect a premium support experience. Zendesk
helps us deliver that experience to more customers with less
work.”
100+ OUT-OF-THE-BOXINTEGRATIONS
AND MORE APPS TO HELP YOUWORK HOW YOU WANT
ROBUST APIFOR MORE SEAMLESS INTEGRATION
“Because Zendesk is so customizable, we can handle all
requests and needs in an organized manner.”
YOURCUSTOM ZENDESK
BRAND RECOGNITIONFOR CONSISTENT LOOK-AND-FEEL
MULTI-LANGUAGECOMMUNICATION AND SUPPORT
MULTI-BRAND MANAGEMENT FOR CENTRALIZED SUPPORT
“We couldn’t believe how quickly we were able to make
the change to Zendesk. Zendesk is cost-effective, feature-rich, and easily
customizable.”
REPORTING & ANALYTICS FOR BUSINESS AND CONSUMER INSIGHTS
PRE-BUILTIN-DASHBOARD REPORTS
CUSTOMER SURVEYSTO TRACK SATISFACTION
BENCHMARK METRICSTO COMPARE YOURSELF TO YOUR PEERS
“Zendesk is the perfect fit for us because of its ease of set up and self-servic
e.”
