Built on a foundation of security and trust, “the wings within ourselves” help to fulfill the hopes and dreams of an interconnected world. Mission Statement Safety is our promise to the public and is the foundation of our business. Safety is assured by an integrated management system and mutual respect. Safety is enhanced through individual performance and dedication. ANA Group Safety Principles Management Vision It is our goal to be the world’s leading airline group in customer satisfaction and value creation. ANA’s Way 1. Safety: We always hold safety as our utmost priority, because it is the foundation of our business. 2. Customer Orientation: We create the highest possible value for our customers by viewing our actions from their perspective. 3. Social Responsibility: We are committed to contributing to a better, more sustainable society with honesty and integrity. 4. Team Spirit: We respect the diversity of our colleagues worldwide and come together as one team by engaging in direct, sincere and honest dialogue. 5. Endeavor: We endeavor to take on any challenge in the global market through bold initiative and innovative spirit. To live up to our motto of “Trustworthy, Heartwarming, Energetic!”, we work with: ANA Group’s Vision
Transcript
Built on a foundation of security and trust, “the wings within ourselves” help to fulfill the hopes and dreams of an interconnected world.
Mission Statement
Safety is our promise to the public and is the foundation of our business.
Safety is assured by an integrated management system and mutual respect.
Safety is enhanced through individual performance and dedication.
ANA Group Safety Principles
Management Vision
It is our goal to be the world’s leading airline group in customer satisfaction and value creation.
ANA’s Way
1. Safety: We always hold safety as our utmost priority, because it is the foundation of our business.
2. Customer Orientation: We create the highest possible value for our customers
by viewing our actions from their perspective.
3. Social Responsibility: We are committed to contributing to a better,
more sustainable society with honesty and integrity.
4. Team Spirit: We respect the diversity of our colleagues worldwide and come together
as one team by engaging in direct, sincere and honest dialogue.
5. Endeavor: We endeavor to take on any challenge in the global market
through bold initiative and innovative spirit.
To live up to our motto of “Trustworthy, Heartwarming, Energetic!”, we work with:
ANA Group’s Vision
Shinichiro ItoChairman of the Board of Directors Shinya Katanozaka
President & Chief Executive Officer
To Our Stakeholders
We at the ANA Group have a Mission Statement that contains the following beliefs.
“Built on a foundation of security and trust” means that all group operations occur on a foundation of security and trust;
“the wings within ourselves” connects people and things from around the world;
“help to fulfill the hopes and dreams of an interconnected world” is to work together with society to create sustainable values for the future.
Based on our brand power and corporate culture we have developed over the 60 years since our founding, we will respond to stakeholders’ expectations by connecting group synergies and comprehensive capabilities to our future growth and creating economic and social value. We will carry on these beliefs to the future contained in our Mission Statement while taking the various management opportunities in front of us and promoting growth strategies. We ask for your continued support for the ANA Group as we continue our journey.
AN
A G
roup
’s Visio
n
1Annual Report 2015
Unique ＆ Innovative
Scale ＆ Expansion
Quality Leadership
Sustainability
History of Value Creation
1953 19901952 1986
We generate original values through bold initiatives and an innovative spirit.
Unique & Innovative
Commenced Okinawa Cargo Hub & Network2009
Invested in Peach Aviation Limited, Japan’s first Low Cost Carrier (LCC)
Established the LCC Vanilla Air Inc. (formerly AirAsia Japan Co., Ltd.)
2011
Established MRO Japan Co., Ltd., a dedicated aircraft maintenance company2015
Founded as a Private Airline CompanyANA starts business with two helicopters
1952
Commenced First Scheduled Domestic Passenger OperationsThe Tokyo–Osaka route
1953
Commenced First Scheduled International Passenger OperationsThe Tokyo–Guam route
1986
Our Four Strengths Creating the ANA Brand
FoundedCommenced first scheduled
domestic passenger operationsCommenced first scheduled
international passenger operations
1994Kansai Airport in operation
1978Narita Airport in operation
Introduced the Boeing 787 as its launch customer in 2011
2004Started SKiP service, a domestic check-in model, the former Smart-e service (first in the Japanese airline industry)
No. 1: Largest share of passengers carried on domestic operations
1999 Expanded our network by joining Star Alliance, one of the largest global alliances
2003 Number of passengers carried reached over 1 billion
Achieved issuance of 28 million ANA Mileage Club Cards2015
2014 No. 1 international network carrier at Haneda
We find support from countless numbers of customers.
Scale & Expansion
ANA HOLDINGS INC.2
2015
We have been spreading our wings across the world in concert with society.
SustainabilityAccumulated Brand Power
ANA is in 3rd place overall in the Nikkei Woman’s Ranking of the “Best 100 Companies for Women to Work for in Japan”
Our Four Strengths Creating the ANA Brand
Selected for inclusion in the FTSE4Good
SRI index2006
Designated as an Eco-First company (first in the transportation industry)2008
Designated as a Nadeshiko Brand company (first in the Japanese airline industry)
Acquired the highest possible AAA rating for sustainable quality evaluation from Sumitomo Mitsui Banking Corporation
Promoted women through the Positive Action Declaration
2014
2015Stated the Diversity & Inclusion Declaration
Elected to be an official partner of the Tokyo 2020 Olympic and Paralympic Games
Shifted to a holding company structure
Expanded international network at Haneda Airport
Resumed scheduled international operations at Haneda Airport
2010 20142013
1996 Introduced full-flat seats in First Class (first in the Japanese airline industry)
2007 Awarded Airline of the Year for the first time by Air Transport World magazine
We create valuable time and precious space under our motto of “Trustworthy, Heartwarming, Energetic!”
Quality Leadership
Japan’s only airline to win the world’s highest 5-Star rating from SKYTRAX for the third consecutive year
2014Awarded No. 1 for second consecutive year in website brand value rankings*1 for ANA SKY WEB
Awarded Asia Pacific Airline of the Year by CAPA*2
*1 Source: Tribeck Brand Strategies, Inc.*2 Centre For Aviation
2010Introduced all aisle seating ANA BUSINESS STAGGERED (first in the Japanese airline industry)
Annual Report 2015 7
Environment
Mission Statement and Safety Principles
Foundation Supporting Value Creation (Corporate Governance) See pages 52–61 for details
INPUTSFinancial Capital
Financial activities / Earnings
Manufactured CapitalInfrastructure (airports and facilities) /
Aircraft / Network
Intellectual CapitalIT systems /
Service development capability
Natural CapitalTourism resources
Enhancement and Development of Revenue Platforms
Expansion and Diversification of Revenue Domains
Cost Restructuring Initiatives
Accumulated Brand Power
Optimal Allocation of Management Resources
Human CapitalHuman resources (employees) /
Corporate culture / Knowledge / Hospitality
Social and Relationship CapitalRegional industries /
Regional communities / Trust
2013 2014
Shifted to a holding company structure
Expanded international network at Haneda Airport
Development of Products & Services
ANA Group Value Creation CycleBased on the ANA brand we have developed over the years, we will continue to create OUTCOMES (values) to share with stakeholders and repeat reinvestments to be the world’s leading airline group.
3 ANA HOLDINGS INC. 4
Society
Environment
Human Resources
Safety
FY2014–16 ANA Group Corporate Strategy
Foundation Supporting Value Creation (Corporate Governance) See pages 52–61 for details
2015
Enhance global competitiveness and respond to environmental changes and market needs.
Respect every precious relationship with stakeholders for sustainable growth.
Communication
Continue to provide safe and comfortable services with Japanese-style hospitality, “OMOTENASHI.”
Operations
Pursue expansion and diversification of revenue domains by enhancing our developed marketing capability and customer platform.
Increase additional slots in the Tokyo metropolitan area airports (assumed)
Operating Revenues ¥1,850.0 billion
Operating Income ¥130.0 billion
Return on Equity (ROE) 7.1%
Return on Assets (ROA) 6.3%
Earnings per Share (EPS) ¥17.2
Plans for the Fiscal Year Ending March 2017(Disclosed February 14, 2014)
Stabilize Earnings Structure & Maintain Financial Health
Diversify Human Resources Taking on Global Challenges
Accumulate Valued Knowledge
Activate Society
Reduce Environmental Impact
Enhance Customer Convenience and Comfort
Achieve Financial Targets
OUTCOMES
Business Partners
Regional Communities
Investors and Shareholders
Customers
Employees
Government Organizations
Society
Creditors
Sharing Values with Stakeholders
FY2014–16 ANA Group Corporate Strategy
To become a truly worthy group company in the world
by creating economic and social value.
See page 23 for details
5
Long-term Strategic VisionTargets for the Fiscal Year Ending March 2026
Operating Revenues ¥2,500.0 billion
Operating Income ¥200.0 billion
Return on Equity (ROE) 10%
Return on Assets (ROA) 8%
Earnings per Share (EPS) ¥30
The world’s leading airline group
To the future
Allocate INPUTS (six types of capital) optimally based on the brand power developed since our founding.
Create OUTCOMES (values) through each group company’s business along with the major strategic themes formulated in the FY2014–16 ANA Group Corporate Strategy.
Achieve sustainable growth by sharing OUTCOMES with stakeholders and reinvesting for the future.
Aim to be the world’s leading airline group by repeating the value creation cycle generating both economic and social value, with support from all over the world.
The ANA Group’s Value Creation Cycle
To become a truly worthy group company in the world
by creating economic and social value.
See pages 17 to 22 for details
(Disclosed January 30, 2015)
5 6Annual Report 2015
Business Domains and Structure
Composition ofOperating Revenues
by Segment*(Year ended March 2015)
Others 1.6%Trade and Retail
6.2%
8.3%
11.0%
72.9%
Travel Services
Airline Related
Air Transportation
0
20.0
40.0
60.0
80.0
100.0
120.0
20152014201320122011
(¥ Billions)
(¥)
(%)
0
5
10
15
ROEROA
EPS
OperatingIncome
Operating Income(Left)(Right) EPS ROE ROA
2
3
4
5
6
7
67.8
9.29
3.7
5.1 5.1
6.6
5.34.7
3.2
2.5
4.2
5.1
11.2213.51
5.41
11.24
97.0103.8
65.9
91.5
(Yearsended March)
At a Glance
* Composition calculated with operating revenues before eliminations.
Trends of Management Financial IndicatorsA
NA
HO
LDIN
GS
INC
.
Travel Services ANA Sales Co., Ltd. and more
Trade and Retail ALL NIPPON AIRWAYS TRADING Co., Ltd. and more
Airport Ground Support ANA AIRPORT SERVICES Co., Ltd. and more
Aircraft Maintenance ANA Base Maintenance Technics Co., Ltd. and more
Vehicle Maintenance ANA MOTOR SERVICE CO., LTD. and more
Cargo and Logistics ANA Cargo Inc., Overseas Courier Service Co., Ltd. and more
Catering ANA Catering Service Co., Ltd.
Contact Center ANA TELEMART CO., LTD.
IT Systems ANA Systems Co., Ltd. and more
Pilot Training Pan Am Holdings, Inc. and more
Others
Airline Related
Full Service CarriersALL NIPPON AIRWAYS CO., LTD.ANA WINGS CO., LTD.Air Japan Co., Ltd.
Low Cost Carriers (LCC) Vanilla Air Inc.
Equity-Method Affiliate Peach Aviation Limited and more
Air Transportation
Others ANA Business Solutions Co., Ltd. and moreHuman Resources and Business Support
8 ANA HOLDINGS INC.
Financial Indicators
ANA HOLDINGS INC. and its consolidated subsidiaries for the years ended March
Ratio of Employees with DisabilitiesLegally Required Employment Rate
2011 2012 2013 2014 2015
1.901.90 1.891.89
2.072.072.142.14
2.102.10
(%)2.5
2.0
1.8
0
～～
1,357.6 1,483.51,601.0 1,713.4
1,411.5
23.3 28.143.1
18.839.2
67.8
103.8
65.991.597.0
Operating Revenues(Left)Net Income(Right) Operating Income
Operating Income Margin
2011 2012 2013 2014 2015
5.05.06.96.9 7.07.0
4.14.15.35.3
(¥ Billions) (¥ Billions)
(%)
2,000.0
1,500.0
1,000.0
500.0
0
200.0
150.0
100.0
50.0
0
2.0
5.0
8.0
60.0
62.5
65.0
2011 2012 2013 2014 2015
56,796
35,983
64.1
62.062.160.9
63.4
34,589 36,333 37,861 38,582
58,508 61,046 60,21356,756
(Millions)80,000
60,000
40,000
20,000
0
Available Seat-km(Left)Revenue Passenger-km
(Right) Load Factor
(%)
Ratio of Female Managers
2011 2012 2013 2014 2015
8.28.2
9.49.49.89.8 9.89.8
10.910.9(%)11.0
9.0
10.0
8.0
0
～～
*1 Excluding off-balanced lease obligations.*2 Excluding payment for purchase and proceeds from redemption of marketable securities.*3 Excluding Vanilla Air Inc. *4 ANA brand only *5 ANA only *6 Total of ANA and qualified ANA Group companies
