94 DAFTAR PUSTAKA Anggoro, M. Toha. 2008.Metode Penelitian. Jakarta: Universitas Terbuka. Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., walden, D., 1993, “Kano’s Methods for Understanding Customer-Defined Quality.” Center for Quality Management Journal, 2(4),3-36. Cohen, Jacob. 1988. Statistical Power Analysis for The Behavior Sciences (2nd.ed.). Roudledge. Daryanto dan Setyobudi, Ismanto. 2014. Konsumen dan Pelayanan Prima. Yogyakarta : GavaMedia. Freddy, Rangkuti. 2006. Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan. Jakarta: Penerbit PT Gramedia Pustaka Utama. Fu, Xiaowen., 2006., An Analysis of Airport Pricing and Regulation in Presence of Competition Between Full Service Airlines and Low Cost Carrier. Journal of Transport Economy and Policy, Volume 40, Part 3. Garvin David A (1988). Managing Quality, The New York Press Groonros Christian. 1990. Service Management and Marketing : A Moment of Truth (Singapore : Maxwell Macmillan International, 1990), hal 203 ANALISIS ATRIBUT PELAYANAN JASA PENERBANGAN TERHADAP KEPUASAN PELANGGAN DENGAN MENGGUNAKAN MODEL KANO (Studi Kasus Perusahaan Jasa Penerbangan Low Cost Carrier dan Full Services) ANNISA SHABRINA, Henry Yuliando, MM., M.Agr., Ph.D. Universitas Gadjah Mada, 2019 | Diunduh dari http://etd.repository.ugm.ac.id/
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DAFTAR PUSTAKA
Anggoro, M. Toha. 2008.Metode Penelitian. Jakarta: Universitas Terbuka.
Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W.,
walden, D., 1993, “Kano’s Methods for Understanding Customer-Defined
Quality.” Center for Quality Management Journal, 2(4),3-36.
Cohen, Jacob. 1988. Statistical Power Analysis for The Behavior Sciences
(2nd.ed.). Roudledge.
Daryanto dan Setyobudi, Ismanto. 2014. Konsumen dan Pelayanan Prima.
Yogyakarta : GavaMedia.
Freddy, Rangkuti. 2006. Teknik Mengukur dan Strategi Meningkatkan Kepuasan
Fu, Xiaowen., 2006., An Analysis of Airport Pricing and Regulation in Presence
of Competition Between Full Service Airlines and Low Cost Carrier.
Journal of Transport Economy and Policy, Volume 40, Part 3.
Garvin David A (1988). Managing Quality, The New York Press
Groonros Christian. 1990. Service Management and Marketing : A Moment of
Truth (Singapore : Maxwell Macmillan International, 1990), hal 203
ANALISIS ATRIBUT PELAYANAN JASA PENERBANGAN TERHADAP KEPUASAN PELANGGANDENGAN MENGGUNAKAN MODELKANO (Studi Kasus Perusahaan Jasa Penerbangan Low Cost Carrier dan Full Services)ANNISA SHABRINA, Henry Yuliando, MM., M.Agr., Ph.D.Universitas Gadjah Mada, 2019 | Diunduh dari http://etd.repository.ugm.ac.id/
95
Ghozali, Imam. 2013. Aplikasi Analisis Multivariat dengan Program IBM SPSS
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Kano, N., Seraku, K., Takahashi. 1984. Attractive Quality and Must-be Quality,
Journal of Japanese Society for Quality Control, Vol.14 No.2, 39-48
Kotler, Philip and Keller, Kevin Lane. 2012. Marketing Management, Edisi 14,
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ANALISIS ATRIBUT PELAYANAN JASA PENERBANGAN TERHADAP KEPUASAN PELANGGANDENGAN MENGGUNAKAN MODELKANO (Studi Kasus Perusahaan Jasa Penerbangan Low Cost Carrier dan Full Services)ANNISA SHABRINA, Henry Yuliando, MM., M.Agr., Ph.D.Universitas Gadjah Mada, 2019 | Diunduh dari http://etd.repository.ugm.ac.id/
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Sauerwein, Elmar., Franz.B., Kurt,M., & Hans, Hinterhuber (1996). The Kano
model: How to delight your customers. Preprint volume I of the IX in
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Airline in Thailand. Transportation Journal of Penn State University Press.
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ANALISIS ATRIBUT PELAYANAN JASA PENERBANGAN TERHADAP KEPUASAN PELANGGANDENGAN MENGGUNAKAN MODELKANO (Studi Kasus Perusahaan Jasa Penerbangan Low Cost Carrier dan Full Services)ANNISA SHABRINA, Henry Yuliando, MM., M.Agr., Ph.D.Universitas Gadjah Mada, 2019 | Diunduh dari http://etd.repository.ugm.ac.id/
