StatiSense

ANALYSIS OF POLICE

COMPLAINT RESPONSE UNIT

(CRU) REPORT (Q4)

INTRODUCTION

This analysis is an update on the previous analysis

for 30days, Q1-Q3, 2016 reports.

The title of the 30days, Q1-Q3, 2016 Reports

analysis is: ANALYSIS OF POLICE COMPLAINT

RESPONSE UNIT (CRU) REPORT (Q1-Q3), which can

be downloaded here:

http://bit.ly/2kDy87K

INDICATORS

INDICATORS

Excessive Use of Force

Dirty in Person

Traffic Related

Police Involvement in Civil Issue

Demanding Money for Bail

Incivility

Professional Misconduct

Benefit / Entitlement Related

Reports:

2016 FOURTH QUARTER (Q4) REPORT (October – December 2016)

RELEASED ON 25TH JANUARY, 2017

8

COMPLAINTS SUMMARY

RANK STATE

No. of

Complaint

Received

%

1 Lagos 153 18.62

2 FCT - Abuja 130 15.82

3 Rivers 116 14.12

4 Enugu 41 4.99

5 Anambra 40 4.87

6 Akwa Ibom 39 4.74

7 Delta 29 3.53

7 Edo 29 3.53

7 Ogun 29 3.53

10 Oyo 24 2.92

11 Imo 21 2.55

12 Abia 17 2.07

12 Bayelsa 17 2.07

14 Cross River 16 1.95

15 Kaduna 14 1.7

15 Nasarawa 14 1.7

17 Osun 10 1.22

18 Kogi 9 1.09

19 Niger 8 0.97

RANK STATE

No. of

Complaint

Received

%

20 Ekiti 7 0.85

20 Ondo 7 0.85

22 Benue 6 0.73

22 Borno 6 0.73

22 Ebonyi 6 0.73

22 Kwara 6 0.73

26 Plateau 5 0.61

27 Adamawa 4 0.49

27 Kano 4 0.49

29 Bauchi 3 0.36

29 Sokoto 3 0.36

29 Yobe 3 0.36

32 Gombe 2 0.24

32 Zamfara 2 0.24

34 Katsina 1 0.12

34 Taraba 1 0.12

36 Jigawa 0 0

37 Kebbi 0 0

S/N STATEEXCESSIVE USE

OF FORCE

DIRTY IN

PERSON

TRAFFIC

RELATED

POLICE INVOLVEMENT

IN CIVIL ISSUE

DEMANDING

MONEY FOR BAILINCIVILITY

PROFESSIONAL

MISCONDUCT

BENEFIT /

ENTITLEMENT

RELATED

TOTAL

1 Abia 7 0 0 0 7 0 3 0 17

2 Adamawa 0 0 0 0 3 0 1 0 4

3 Akwa Ibom 8 0 0 0 21 0 10 0 39

4 Anambra 10 0 0 0 15 0 14 1 40

5 Bauchi 2 0 0 0 1 0 0 0 3

6 Bayelsa 5 0 1 0 3 0 8 0 17

7 Benue 2 0 0 0 2 0 2 0 6

8 Borno 0 0 0 0 1 0 5 0 6

9 Cross River 3 0 0 0 8 0 5 0 16

10 Delta 9 0 1 0 7 0 12 0 29

11 Ebonyi 4 0 0 0 2 0 0 0 6

12 Edo 13 0 0 0 7 0 9 0 29

13 Ekiti 3 0 0 0 0 0 3 1 7

14 Enugu 8 0 0 0 21 0 12 0 41

15 FCT Abuja 43 0 2 1 22 0 61 1 130

16 Gombe 0 0 0 0 0 0 2 0 2

17 Imo 4 0 0 0 9 0 8 0 21

18 Jigawa 0 0 0 0 0 0 0 0 0

19 Kaduna 3 0 0 0 5 0 5 1 14

20 Kano 2 0 0 0 0 0 1 1 4

21 Katsina 0 0 0 0 0 0 1 0 1

22 Kebbi 0 0 0 0 0 0 0 0 0

23 Kogi 3 0 0 0 2 0 4 0 9

24 Kwara 2 0 0 0 2 0 2 0 6

25 Lagos 47 0 2 1 36 0 66 1 153

26 Nasarawa 2 0 0 0 6 0 4 2 14

27 Niger 2 0 0 0 1 0 4 1 8

28 Ogun 10 0 1 0 7 0 7 4 29

29 Ondo 2 0 0 0 3 0 2 0 7

30 Osun 1 0 0 0 3 0 5 1 10

31 Oyo 9 0 0 0 8 0 7 0 24

32 Plateau 0 0 0 0 3 0 2 0 5

33 Rivers 30 0 1 0 54 0 31 0 116

34 Sokoto 1 0 0 0 2 0 0 0 3

35 Taraba 0 0 0 0 0 0 1 0 1

36 Yobe 1 0 0 0 1 0 1 0 3

37 Zamfara 2 0 0 0 0 0 0 0 2

TOTAL 238 0 8 2 262 0 298 14 822

COMPLAINTS DETAIL

INDICATORS – Review of ReportsIndicator 30 Days Q1 Q2 Q3 Q4 Total

Excessive Use of Force 22 313 42 98 238 691

Dirty In Person 0 7 1 0 0 8

Distress Call 123 0 0 0 - 0

Traffic Related 49 36 26 1 8 71

Unrelated/ False 66 0 0 0 - 0

Incivility 75 53 2 0 0 55

Demanding Money For Bail 135 178 202 144 262 786

Professional Misconduct 623 396 597 154 298 1445

Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79

Police Involvement in Civil Case 0 22 25 3 2 52

1267 1054 906 405 822 3187

Highlights: The “Total” is the sum of Q1-Q4 reports. 30days reports is excluded

because it is already a subset of Q1 report;

Two Indicators have been left out in Q4, “Distress Call” and“Unrelated / False”;

The Indicators are still without definitions;

Q4 Complaints is over 100% of Q3 and could be as a result of some

sensitization that took place within the Quarter;

INDICATORS – Review of ReportsIndicator 30 Days Q1 Q2 Q3 Q4 Total

Excessive Use of Force 22 313 42 98 238 691

Dirty In Person 0 7 1 0 0 8

Distress Call 123 0 0 0 - 0

Traffic Related 49 36 26 1 8 71

Unrelated/ False 66 0 0 0 - 0

Incivility 75 53 2 0 0 55

Demanding Money For Bail 135 178 202 144 262 786

Professional Misconduct 623 396 597 154 298 1445

Benefit/ Entitlement Related (NOK) 174 49 11 5 14 79

Police Involvement in Civil Case 0 22 25 3 2 52

1267 1054 906 405 822 3187

Highlights: The three musketeers; Excessive use of force, Demanding Money for Bail, and

Professional Misconduct have grown by 100% each; These were recorded mostly in Lagos, FCT, and Rivers with Akwa Ibom and

Enugu already showing some growing concerns I “Demanding Money for Bail”. Demanding Money for Bail is more prevalent in Rivers while Lagos recorded the

most complaints in Professional Misconduct & Excessive use of Force; Demanding Money for Bail and Professional Misconduct have reduced from

36% to 32% & 38% to 36% from Q3 to Q4, Excessive use of Force has grown from24% to 29% within the same period.

COMPLAINTS COMMUNICATION CHANNELS

The CRU excellently adopts and adapt latest communication channels such as

Social Media to receive Citizens’ complaints.

Channel Previous New

Phone Calls0805 700 0001

0805 700 0002

SameSMS Only 0805 700 0003

WhatsApp 0805 700 0003

Twitter @PoliceNG_CRU @PoliceNG_PCRRU

Facebook www.facebook.com/npfcomplaintwww.facebook.com/poli

cepcrru

BBM 58A2B5DESame

Website www.npf.gov.ng/complaint

Emailcomplaint@npf.gov.ng

npfcomplaint@gmail.com

complaint@npf.gov.ng

policepcrru@gmail.com

COMPLAINTS COMMUNICATION CHANNELSThe CRU excellently adopts and adapt latest communication channels such as

Social Media to receive Citizens’ complaints.

Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total

Phone Calls 1,012 797 537 294 591 2,219

WhatsApp 119 179 166 55 89 489

SMS 46 12 10 2 3 27

Email 40 25 51 19 49 144

Twitter 26 14 85 20 61 180

Facebook 14 10 22 6 17 55

Blackberry Messenger (BBM)

5 10 3 1 0 14

Others 5 7 32 8 12 59

1267 1054 906 405 822 3,187

Period Complaint Per Day

2015 (31 Days) 41

Q1 (91 Days) 12

Q2 (91 Days) 10

Q3 (92 Days) 4

Q4 (92 Days) 9

The “Via Hard Copy Letter” channel has been replaced with “Others”

COMPLAINTS COMMUNICATION CHANNELS

Still, Kebbi State has not reported any complaint since inception while Katsina,

Bauchi, Taraba, and Zamfara states have experienced massive drop in

complaints.

Channel / Platform 30 Days Q1 Q2 Q3 Q4 Total

North Central (NC) 162 274 241 77 178 770

North East (NE) 61 22 17 12 19 70

North West (NW) 64 41 37 5 24 107

South East (SE) 142 136 120 56 125 437

South South (SS) 243 231 225 148 246 850

South West (SW) 595 350 266 107 230 953

1267 1054 906 405 822 3,187

State Region 30 Days Q1 Q2 Q3 Q4

BAUCHI North East 30 4 6 0 3

GOMBE North East 2 2 2 1 2

JIGAWA North West 0 2 0 0 0

KATSINA North West 15 5 1 0 1

KEBBI North West 0 0 0 0 0

SOKOTO North West 4 1 4 0 3

TARABA North East 10 6 1 3 1

YOBE North East 3 1 0 1 3

ZAMFARA North West 4 6 9 1 2

RECOMMENDATION & CONCLUSION

With over 100% increase in complaints, the sensitization effort carried out

within the period can be termed successful and should be a continuous

process;

To properly measure the effectiveness and improvement in the entire

complaint value-chain, a framework guiding this assessment is very

important. This will clearly define the Indicators and establish measurable

outcomes such as Happiness index, Protection index, End Impunity index,

and Justice index;

The justification for the removal or addition of Indicators should be clearly

stated, essentially it should be on the basis of relevance or obsolescence;

Some Communication Channels have changed, these were captured as

rebranding effort. Such changes should be stated with their previous and

new information;

The report should capture and reflect the ages of Complaints that are still

pending, either in this Q4 report or previous reports;

People would be interested in summary highpoints of reports and a

lesson-learned section, both for the Police Force and the general public;

There is need to show the actions being taken on these three most

reported cases - Excessive use of force, Demanding Money for Bail, and

Professional Misconduct.

Reference – REPORT OF FIRST 30-DAYS, December 2015.

CRU First 100 Days Report, Progress So Far. February, 2016.

2016 First Quarter Report. April, 2016.

2016 Second Quarter Report. July, 2016.

2016 Third Quarter Report. October, 2016.

2016 Fourth Quarter Report. January, 2016.

BE

NE

FIT

S

Happiness Protection End Impunity Justice

WHAT GETS MEASURED GETS DONE!

Analyst: Wale Micaiah

e: walegate@yahoo.com

m: 08078001800

w: www.statisense.com

Freely share, freely use and

freely acknowledge the

source – © Wale Micaiah