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Analyzing Social Media Networks with NodeXL Derek Hansen, Cody Dunne, and Ben Shneiderman
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Analyzing Social Media Networks with NodeXL
Derek Hansen, Cody Dunne, and Ben Shneiderman
Patterns are left behind
Research GoalDevelop powerful tools, processes, and methods that dramatically lower the barriers for community managers and researchers to make sense of social media interactions.
Online Community Analysis
Social Network AnalysisA systematic method for understanding relationships between entities.
Vertex-Specific Metrics• Betweenness Centrality• Degree Centrality• Eigenvector Centrality• Closeness Centrality
Network-Specific Metrics• Components• Density
Research Question (1)• How can the complex, sophisticated set of
SNA techniques be supported in an intuitive manner for community analysts?
Research Question (2)• How do non-technical
users learn SNA and apply it to understand community interaction?
• What barriers do they encounter?
• How should SNA tools be customized for novices?
Finding a New Administrator
Research Question (3)• How can SNA be applied to different social
media platforms to gain actionable insights?
Personal Email Collection
Mapping Corporate Email Communication Between Research Groups
Who is Talking about Kodak on Twitter?
Finding Friendship Clusters in Facebook?
Building Fan Communities on YouTube
ConclusionThere is a pressing need to support community managers and researchers trying to make sense of social media data.
We have shown that non-technical students can learn SNA and apply it to online community interactions using NodeXL with minimal support.
We have begun to create a pallet of network visualizations for specific social media networks, which can be used to gain actionable insights.
Analyzing Social Media Networks with NodeXL
Derek Hansen, Cody Dunne, and Ben Shneiderman
Thanks to Microsoft Research• Natasa Milic-Frayling
• Dan Fay
Our HCIL Collabortors:• Dana Rotman
• Elizabeth Bonsignore• Udayan Khourana• Puneet Sharma
The NodeXL Teamhttp://nodexl.codeplex.com
