Presenting services to

ONE PRIVATE NATIONAL COMPANY

•A visionary Australian family owned business;

•With 120+ capable loyal staff, 650+ accredited loyal driver fleet, 800+ families supported by ANC;

•Moving millions of consignments, weighing tens of millions of tonnes, travelling more than 50 million kilometers every year;

•consistently supporting market leading businesses, proudly expressed in our client case studies and testimonials;

•since 1921.

OUR VISION

To be recognised as Australia’s best metropolitan distribution company.

OUR MISSION

By consistently taking the customer delivery experience from ordinary to extraordinary, we will be recognised as Australia’s best metropolitan distribution company.

OUR CORE VALUES

We respect everyone and the role they playregardless of title or position.

We are candid and transparentto protect our integrity and trust.

We can rely on you. You can rely on me.We’ve got your back!

We genuinely give a damn about you,your business and your brand.

OUR CULTURE

COURAGEOUS. FLEXIBLE. GENUINE. PERSONABLE. PROFESSIONAL.

PASSIONATE. ACCOUNTABLE. CURIOUS. NOUS!

Technology

DATA ANALYSIS

MAP DELIVERIES OCTOBER 2014 – JANUARY 2015Mapping designed to suit your business specific reporting requirements.

DATA ANALYSIS

Data analysis designed to report on deliveries. Allowing us to find efficient solutions for your business.

CAPABILITY AND OFFERING

Sign on glass technology. Allowing easily traceability.

UNIQUE REAL TIME MONITORING

Technology providing customer communication and transparency focus

•Automated telephone booking & / or easy to use online booking

•SMS to confirm delivery window

•Unique real time job monitoring dashboard. Easy visual guide of all drivers & progress to delivery

•Notification of indicative delivery time

DELIVERY PERFORMANCE

MOBILE FREIGHT MANAGEMENT SYSTEM

DELIVERY PERFORMANCE

Delivery performance. Providing transparency.

KPI REPORTING PLATFORMS

•Industry best practice

•Measure performance with a continuous improvement focus

KPI Reporting

KPI reporting

DIGITISATION

Title 1

Title 2

Title 3

Title 4

Traceability

Delivery Tracking

REAL TIME DELIVERY AND DRIVER TRACKERS Transparent delivery information

TECHNOLOGY

•Photos at delivery

•Dashboard

•Automated email to customers (URL to track orders)

DELIVERY PERFORMANCE

CUSTOMER SERVICE SUPPORT and LOCAL ACCOUNT MANAGEMENT

•Day to day customer support & Escalation avenue

•Monthly major account meetings,

•Regular “Health Check” that provides an opportunity for both companies to examine all facets of the relationship and identify and prioritise areas for improvement.

ACCOUNT MANAGEMENT

PHOTOGRAPHIC CONFIRMATION

Photographic confirmation on deliveries available.

CUSTOMER ENGAGEMENT ACTIVITIES

•Create BOS Defined Event Codes

•Allows free form text to be added e.g. Name & telephone no.

•Photos

•Market Intelligence,

•Report Training Requirement,

•Technician Support,

•Stock Control

– Job Booking

– Scan barcodes

– Automate data return - reconcile stocks

DELIVERY BEST PRACTICE

“Our freight is diverse.

From small parcels to palettes to pool tables, 227,000 sku’s that are not easy to deliver. We send millions and millions of dollars worth of freight a month.

ANC are very good at what they do, there is never a problem.

You can guarantee ANC will do it.”

Darren Kelly, Regional Distribution Manager, Blackwoods

“ANC is not just another transport provider – ANC totally transformed Cement Australia’s transport solution.

They are highly principled people with a high level of care.

Their point of difference is providing feedback and intelligence to improve our business.

My experience demonstrates they are superior through diligence of analysis provided.”

Geoff Hill, National Logistics Manager, Cement Australia

“Customer service is their differentiation.

They have a can do mind set at more than just senior level.”

WESTERN AUSTRALIA. SOUTH AUSTRALIA. NEW SOUTH WALES. VICTORIA. QUEENSLAND.

"ANC really are a partner in our business, and relentlessly work with us to reduce our costs.

They come to us with solutions, sometimes to problems we didn’t realise we had.

As a result, we now move more freight with fewer trucks due to efficiency and technology improvements.

ANC are gentlemen of their word, decent people to deal with and they operate in the spirit of a good partnership.”

Martin Gane, NSW General Manager, The Laminex Group

WESTERN AUSTRALIA. SOUTH AUSTRALIA. NEW SOUTH WALES. VICTORIA. QUEENSLAND.

“ANC was the only transport company that took the time to understand our problem and worked with us to develop a ground breaking innovative solution to save money and improve service.”

James Withey, General Manager Parts and Service, Linde Material

Handling

WESTERN AUSTRALIA. SOUTH AUSTRALIA. NEW SOUTH WALES. VICTORIA. QUEENSLAND.

"In times of disaster it becomes particularly difficult to meet our constraints and we need team players who can think outside the box.

One of your members, Warner Langford, made a delivery to a customer at Gogango when the Fitzroy River was flooded.

His smart thinking and collaboration with the call centre and customer resulted in a terrific outcome for the customer and Telstra.”

Geoff Walker, Director Supply Chain, Business Support & Improvement,

TelstraWESTERN AUSTRALIA. SOUTH AUSTRALIA. NEW SOUTH WALES. VICTORIA. QUEENSLAND.

“What IKEA customers will remember is the delivery. And they don’t forget. It’s personal, very, very personal.

We reinvented ourselves, with a partner not a contractor. It’s not contracts that are successful, its relationships.

Relationships are what drive the business. Consistent, reliable, trusting – we have that with ANC.

They get the big picture – our customers are their customers. They are very entrepreneurial, dynamic and open minded.”

Ludvic Kurzeja, Deputy Country Logistics Manager,

Ikea Australia

OUR CLIENTS. OUR PARTNERS.

OUR VALUE PROPOSITION

Australia’s market leading brands are guaranteed an •extraordinary delivery experience for their customers, •business efficiencies and •operational savings, through ANC’s strategic and customised distribution solutions serviced with local expertise, flexibility and care.

OUR DRIVEN COMPETITIVE ADVANTAGE

•Providing flexible, innovative solutions•Enhancing operational excellence, generating efficiencies and delivering a superior customer experience•Working pro-actively in an open, hyper-collaborative partnership for continuous long term improvements•Maintaining growth momentum•Building the ANC brand•Protecting our clients brand•Protecting our core values with a commitment to our people•Everyone’s safety: our clients, the customers, environment, suppliers and community

WE HAVE A GENUINE PASSION TO HELP YOU SUCCEED

You’ll see it in everyone and everything at ANC. •120 management and administration team. •650 drivers.

Latest technology fleet of vehicles ready to deliver your business.• Vans 1-3 tonne• Flat tops 1-12 tonne• Tautliners 3-2 tonne• Semi-trailers• B-doubles• Crane (hiab) trucks• Tail lifters

CONTROL AND TRANSPARENCY SAVES YOU TIME, MONEY AND STRESS

Track and TraceFrom the moment you book a consignment, you have instant access to the exact location of your driver, alerts and signature proof of deliver details.

Data and AnalysisLink your stock or dispatch systems directly to ANC for real time access to information and reports on our service performance, your current processes and how you can save time and money.

WORK HEALTH AND SAFETY – THE ULTIMATE PRIORITY

Work Health and Safety is based on our belief that people are our most important asset, and everyone’s health and safety are our most important responsibility.

Rose Steffensen National Business Development Manager