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Registered Taxpayers as a % of total citizens
0
2000
4000
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10000
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Citizens per full time tax officer
Help
En
forc
em
en
t
Management-Client Relationship
ClientManagement
Channel Management
Rulings
Marketing andEducation
Compliance Management
Data Warehousing
DataMatching
Analytics
Compliance Improvement
Processing
ClientAccounting
Registration
Revenue Accounting
Debt andLodgment
Revenue Management
WorkforceManagement
WorkflowManagement
ContentManagement
Document Management
Case Management
Channel Management
EnterpriseSystems
Operational Efficiency and Effectiveness
ApplicationsManagement
ApplicationsDevelopment
InfrastructureOperations
InfrastructureServices
The Digital Natives• They live online
• They have an online social life
• They communicate day in, day out
• They use the digital devices
• They don’t know about their own city
The Digital Immigrants• They are very active
• They know the web
• They need to be efficient
• They use online services a lot
• They hardly have a social life online
• They trust technology
• They start paying attention to their city
The Active Analogs• They start thinking about quality of life
• They are familiar with the Internet
• They have more time to go to townhall
• They trust personal relationships
• They pay a lot of attention to city’s gov.
The Analogs• They think about quality of life
• They explore the Internet
• They go to or call the townhall
• They trust their friends
• They stay in touch with their children online
The Business Challenges An effective, highly responsive government organization.
People, Services & ProcessesAll local government organizations revolve around the people and processes required to deliver their wide range of services to the community.
The Applications and Template PackagesMicrosoft and third-party solutions that government organizations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections.
The Platform LayerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organizations can overlay the applications they need.
Addressing main local govt business challenges
Accelerating key Transformation Government projects
Deliver citizen services faster, leverage previous investments.
Citizen Service Platform is an application framework
14
ConsumeUser Preferred Channels
Design for Change
SOA based Processes
Build for People
SOA based Interactions
Standards based
Interoperability & Connectivity
Compose –
Interaction
Expose –Service DesignLeverage Existing Systems
Compose –
Transaction
Desig
n &
Dev
elo
pm
en
t To
ols
Secu
rity
& Id
en
tity
Go
vern
an
ce &
Man
ag
em
en
t
PoSC authority is reducing the business registration complexity
Point of
Single
Contact
(PoSC)
New
service
provider
Admin. Procedure
Municipality
Admin. Procedure
Social Sec.
Admin. Procedure
Tax authorities
Admin. Procedure
„others“
Admin. Procedure
Chamber of
Commerce
Admin. Procedure
Notary
Communication
and Service
EU SD solution prototype together with Fraunhofer Fokus,
Promoted by DStGB (German municipal association)
Back-end
AuthorityWeb-
Service
Point of
Single Contact
Submitter –
Service
Provider Case
MgmtPortal
E-PaymentIdentitySignatureCommunication,
virtual
mail room, etc.
Admin.
Procedures
Software + Services“Cloud Computing”
Web 2.0 SOASaaS+ +
Monetization Composition FederationDeliveryExperience
PC
Browser
Mobile
TV
SoftwareLicense
Subscription
Service
Transaction
Advertising
On Premise
Partner Hosted
Microsoft Hosted
Aggregation of Services
Directory federation
Storage
Computer resources
Business logic
Datacenter
Respond to hardware failures
Add storage capacity
Handle increase in traffic
Diagnose service failures
Apply OS patches
Perform live upgrade for new feature
Expand to new locale
Service ―glue‖
and operations
…
Service Orchestration
Service Registry
NamingFederated
Identity and
Access
Control Messaging Fabric
CRM
Customers Leads
TrendsCampaigns
Supply Chain
InventoryOrder
Entry
PlanningPurchasing
Point Of Sale
POS
Integration
Product
Catalog
ReturnsWeb Store
Service Orchestration
Service Registry
NamingFederated
Identity and
Access
Control Messaging Fabric
Clients MS/3rd Party
Services
On-Premise ESB
ESB StorageComput
e
---BillingCorp
Service
Desktop,
RIA, Web
Desktop,
RIA, &
Web
Corp
Service
Your
Services
To
ols
, Fra
mew
ork
s, S
DK
s
.NET Services- ―Interop in the Cloud‖
Extended by hundreds of solutions from the partner ecosystem
Federated Identity Federated Connectivity Federated Workflow
BizTalk Server—―Interop In the Box‖
LOB applications:
SAP
Siebel Applications
PeopleSoft Enterprise
JD Edwards
OneWorld
JD Edwards
Enterprise One
B2B standards:
XML
EDI (EDIFACT, ANSI X12,
HIPAA)
AS2
SWIFT
HL7
RosettaNet
Heritage (IBM):
CICS, IMS
3270, APPC
COBOL, RPG
DB2, VSAM
Message buses:
WebSphere MQ
MSMQ/MSMQT
TIBCO Rendezvous
TIBCO Enterprise
Message Service
Other formats:
SQL Server
SharePoint
Oracle DBMS
File, FTP
HTTP, SOAP
POP3/SMTP
Windows Communication Foundation—―Interop in the Framework‖
Messaging:
SOAP, WS-Addressing, MTOM
Metadata:
WSDL, WS-MetadataExchange,
WS-Policy
Web 2.0
POX
REST
JSON
RSS/ATOM
Security:
WS-Security, WS-SecureConversation, WS-Trust
Reliability and Transactions:
WS-Reliable Messaging, WS-Coordination,
WS-AtomicTransaction
Unified
protocols:
ASMX
WSE
.NET Remoting
COM+
MSMQ
http://www.microsoft.com/interop/principles/default.mspx
http://www.documentinteropinitiative.org
http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=cmis
http://xml.coverpages.org/ni2007-03-20-a.html
WS-* BP 2.0WS-Addressing, WS-Security, WS-ReliableMessaging, WS-Policy
Adapters
UI
Business
Logic
Data
DB2SQL Other
JSPWebSphere JSPASP .NET, WPF PHP
Axis 2 JWS J2EE.NET, WCF Axis 2 C
Other
Microsoft.NET Open Source OtherCommercial Java Open Source Java
More information at http://wiki.apache.org/incubator/StonehengeProposal
Participants: people, roles
Flow style: flexible, dynamic
Data: unstructured, documents
Participants: apps, services
Flow style: prescriptive, protocols
Data: structured, transactional
System InteractionsHuman Interactions
Information WorkerDocument Review
Business to Business Supply Chain Management
Line of Business AppsQuote to Cash, Sales Automation
CRMERP
“Packaged”
Application
An application
that I buy ―off
the shelf‖ and
run myself
Self Hosted
“Home Built”
An application
that I develop
and run myself
Bu
ild
vs.
Bu
yB
uild
Bu
y
Hosted
“Home Built”
An application
that I develop
myself, but run
at a hoster
Hosted
“Packaged”
An application
that I buy ―off
the shelf‖ and
then run at a
hoster
Cloud
Platform
An application
that I develop
myself, but run
in the cloud
“Software as
a Service”
A hosted
application
that I buy from
a vendor
On premises vs. CloudOn premises Cloud