Our cities urgently need to reinvent themselves

We cooperate and create value in different ways

Cities offer physical proximity, feeding greater virtual interaction, not substituting for it

53%expect authorities to

reduce the time it takes

to respond to requests

and resolve issues *

33%of citizens/consumers

have higher service

expectations today

than a year ago *

85%want authorities to

provide more

information online *

Evolving CitizenExpectations Information and

engagement in issues that affect

them

Their privacy and security respected

Personalized, quality services

wherever they are

Compassionate and respectful

responses

* 2010 Federal Customer Experience Study

The survey was based on interviews with 1,000 people and was funded by MeriTalk and

RightNow Technologies, a vendor of customer experience management solutions

BusinessGovernment Citizens

Energy & Water

Government Admin.Education Transportation

Tourism,Recreation,

CultureHealth &

Social Services

Public Safety

& Justice

Buildings, Infrastructure,

Planning

TRANSFORMOperations & Infrastructure

ENGAGECitizens & Businesses

ACCELERATEInnovation & Opportunity

Microsoft CityNext

Why Microsoft?Broad portfolio of familiar, secure consumer to business software, devices & services

Diverse and vast Partner Ecosystem that scales and replicates offerings worldwide

Citizen focused education and social programs with a history of delivering real impact for a better tomorrow

Cloud Big Data & AnalyticsSocialMobility

We have proven that we can deliver the cost savings the two district councils need to achieve. After reaching our expected savings of £2.1m in the first year, we project average savings per year to approximately £3m for the next 10 years” ,

Nigel Howells, CEO East Lindsey District Council

TRANSFORMOperations & Infrastructure

Creating two-way dialogue with constituents

ENGAGECitizens & Businesses

£

ACCELERATEInnovation & Opportunity

Unlocking a City’s Most Important Resource

youth digital inclusion

new businesses

ACCELERATEInnovation & Opportunity

Real Impact for a Better Britain

Empowering people is the objective

Access to the cloud needs to become ubiquitous, affordable, fast & mobile

Mobility

65% of companies are deploying at least one social software tool.

Social Cloud

Over 80% of new apps will be distributed or deployed on clouds in 2012.

70% of organizations are either using orinvestigating cloud computing solutions

By 2016,

smartphones and tabletswill put power in the pockets of a billion global consumers

The world’s mobileworker populationwill reach

1.3 billion over 37% of the total workforce by 2015

Millennialswill make up

75% of the American workforce by 2025

Digital content will grow to

Big data

80% growth of unstructured data is predicted over the next five years.

2.7ZB in 2012, up 48% from 2011, rocketing toward 8ZB by 2015.

Communications is a vital enabler

Ubiquitous access

City communication infrastructure faces exacting demands

Growing capacity

Flexible architectureIncluding ad-hoc

Resilience

Background image: (c) Andrew Stirling 2014

Licence-exempt wireless technologies have a vital role to play

Licence exempt wireless technologies will have a major role, complementing licensed (cellular) networks

Consumers and businesses will be able to invest in coverage – complementing wide area networks

Background image: (c) Andrew Stirling 2014

Dynamic Spectrum Access is a helpful emerging trend ….

Licence exempt can now share bands safely with licensed services

Technical constraints adapt to make full use of available spectrum in the locale

Enabling access to the TV white spaces provides a powerful tool for filling coverage gaps

Momentum is building around dynamic spectrum access

14

© 2014 Dynamic Spectrum Alliance

Background image: (c) Andrew Stirling 2014

Summary

Cloud-based platforms such as CityNext provide a powerful toolkit for cities reinventing themselves and putting city users more in control

Background image: (c) Andrew Stirling 2014

Gaining the full benefits relies on ubiquitous, affordable broadband Internet access – with flexibility

Licence exempt wireless technologies have a lot to offer in helping fill coverage gaps, enhancing capacity and supporting innovation

Thank you!

Background image: (c) Andrew Stirling 2014

My contact details: Andrew Stirling

v-anstir@microsoft.com

A few browsing suggestions

• Microsoft Research’s work on Dynamic Spectrum Access

• Microsoft’s CityNext

• Microsoft’s geolocation database

• One year on from Haiyan – Microsoft blog post

• Dynamic Spectrum Alliance

Background image: (c) Andrew Stirling 2014