Date post: | 13-Dec-2015 |
Category: |
Documents |
Upload: | cathleen-davidson |
View: | 220 times |
Download: | 2 times |
Anil SabooServer TechnologiesOracle Corporation
Panel Discussion:Oracle Application Server 10g for the Automotive Industry
The Panelists
Steve KauffmannEmerson Motors
Michael MorelILOG
Dave PeltonEntigo
Steve KauffmannEmerson Motors
High Level Objectives
Intranet Portal to provide single sign on, security and proactive communication
Improve internal communications Centralize access to critical information Streamline internal processes
Oracle Technologies used
Oracle9iAS Enterprise Edition Oracle9iAS Portal Oracle9i Database Oracle 11i eBusiness Suite (HRMS)
Key Benefits
Improved productivity Improved, collaborative communications Reduced application development costs Scalability, to eventually serve upto 13000
users Reduced travel costs
Mike MorelIndustry Marketing Director, Manufacturing IndustriesILOG
ILOG Automotive Customers
Extending Application Value
Time and Total Cost of Ownership
Ap
plic
ati
on
“F
it”
“Off the Shelf” as implemented
Custom Solution as implemented
Off the Shelf w/Extension
Customer Specific Extension
Poor
VeryGood
Good
ILOG BRMS – Next Generation BRE
•Model problem data•Define rules language•Create & edit rules – developersand business people
•High performance rules engine•Scaleable•Reliable
Manage
Execute
Multiple DecisionEngines
Multiple DecisionEngines
Tools
•Validate rules•Create audit trails•Manage rules lifecycle•Deploy rules across enterprise
Define
Central RulesRepository
Central RulesRepository
ModelingTools
ModelingTools
Product Scope
Business Rule ManagementPositioning
OperatingSystem
BusinessApplication
DataManagement
OperatingSystem
BusinessApplication
TransactionProcessing
DataManagement
OperatingSystem
BusinessApplication
Business RuleManagement
TransactionProcessing
DataManagement
OperatingSystem
BusinessApplication
1970 1980 1990 2000
DBMS/ STD O/S Internet & Java XML & Web Services
ApplicationCode
ApplicationCode
ApplicationCode
ApplicationCode
Proprietary O/S
Dave Pelton Vice President, Product Management & Marketing Entigo
Entigo BackgroundGlobal Leader in Warranty Chain Management
Founded in 1995, Privately held. Corporate headquarters in
Philadelphia with R&D offices in Pittsburgh, PA and Greenville, SC
Industry thought leader in warranty and claims processing solutions
Recommended by AMR, Gartner, SAS, BearingPoint, CGI
The Warranty Chain Bridges Multiple Players
Problems:
Proliferation of products, partners & policies significantly increase labor & claim costs
Inability to get timely & accurate failure data across chain Increase product quality issues
Decreased ability to recover costs from suppliers
Can’t react to channel and customer demands
Current systems are inflexible and expensive to operate (usually mainframes)
OperatorOperator
OwnerOwner
Service Point
Service Point
OEMOEM
Assembly Provider
Assembly Provider
SupplierSupplier
Who’s the Warrantor?
Who’s the
Underwriter?
Insurance CoInsurance CoDealerDealer
ArvinMeritor
Key System Objectives– Capture accurate &
actionable warranty data – Improve customer and
dealer satisfaction
Results – Reduced warranty
notification time from 90 days to 1 day
– Decreased claims submission rate by 16%
– Increased customer, dealer and OEM satisfaction
ClaimSettlement
•Customer•Distributor•Dealer•Customer Srvc•Product Manager
ClaimSettlement
•Customer•Distributor•Dealer•Customer Srvc•Product Manager
ProblemIdentification &Root Cause
•Manufacturing•Engineering•Customer Service•Product Manager
ProblemIdentification &Root Cause
•Manufacturing•Engineering•Customer Service•Product Manager
Problem Resolution
• Customer• Distributor/Dealer• Customer Srvc• Manufacturing• Product Manager
Problem Resolution
• Customer• Distributor/Dealer• Customer Srvc• Manufacturing• Product Manager
131 days 180-360 days months/years 131 days 180-360 days months/yearsPrior Warranty Lead Time
1 day or less 30-60 days days/months1 day or less 30-60 days days/monthsLead time withEntigo solution
Proven Results: ArvinMeritor
Next Steps….
Recommended sessions– List 1 or 2 sessions that complement this session
Recommended demos and/or hands-on labs– List of or two demos or labs that will let them see this
product in action. See Your Business in Our Software
– Visit the DEMOgrounds for a customized architectural review, see a customized demo with Solutions Factory, or receive a personalized proposal. Visit the DEMOgrounds for more information.
Relevant web sites to visit for more information– List urls here.
Reminder – please complete the OracleWorld online session survey
Thank you.