Date post: | 07-May-2015 |
Category: |
Healthcare |
Upload: | nhs-improving-quality |
View: | 416 times |
Download: | 3 times |
Anita KnowlesDirector of Communications
Guy’s and St Thomas’ NHS Foundation Trust
1. History
2. Biomedical Research Centre – Play video
3. Current UK context
4. Our response
5. Communications Q&A
Current UK context
• Financial restraint and pressure on budgets
• NHS reforms
- GP led commissioning & creation of NHS England
- drive to centralise specialist care (we are the largest UK
provider) vs moving care out of hospital
• Mid Staffs scandal
- wake up call for NHS & Government
- renewed focus on quality, safety & transparency
- ensuring staff have the confidence to speak out
• Rising demand and patient expectations
- ageing population
- new treatments and technology (personalised medicine)
- focus on care & compassion and listening to patients
• New models of care
- raising standards & reducing costs, 7 day working
- Simon Stevens: “Think like a patient, behave like a
taxpayer”
• Political climate and forthcoming General Election
- pay restraint in growing economy & union unrest
- our unique location and profile
• Francis Listening Exercise - 2,000 staff and values refresh
- Barbara’s Story – creating a climate where it is ok to
talk about compassion and kindness across the total
workforce
• Financial challenge – Fit for the Future programme
combines safety, quality and efficiency and has delivered
£80 million cost improvements in 2013/14
• Determination to remain successful - generating
surpluses to reinvest in £160 million Cancer Centre, Evelina
2 and IT transformation etc
Our response
Show Showing We Care DVD – Play video
Show Eloise’s comms film – Play video
Communications Q&A
Anita Knowles
Director of Communications