A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 251
Annexure 1: Questionnaire for Trainers
Questionnaire for Trainers
(Related to Part A and Part B)
S. No: Name of the Trainer:
Name of the Organization:
Date of Interview:
Details of most recent Program conducted:
Profile of the trainer:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Part 1
Given below are a few statements regarding evaluation of training in general. Please indicate
to what extent you agree or disagree with them and elaborate
1-Strongly Agree 2-Agree 3-Neutral 4-Disagree 5-Strongly Disagree
1) Very few organizations do a serious evaluation of their training
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2) Evaluation is a dreaded task and one that clients do not value much.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 252
3) The main barriers to evaluating training are lack of time and resources
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4) The learning function is being continually quizzed about its value add to the
organization.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5) Evaluation is an ongoing process. It needs to be done during the session, before the
session as we as after the participants return to the workplace.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6) End of course evaluation should not be confused with evidence of learning.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7) Evaluation should use a range of tools. Some of them quantitative and some
qualitative.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 253
8) Evaluation should be tied to the needs assessment process
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
9) Modern day evaluation practices end up measuring input rather than output.
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
10) If training is congruent with business objectives, it would automatically be effective.
1 2 3 4 5 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Part 2
1-Always 2-Mostly 3-Sometimes 4-Rarely 5-Never
1) In a global sense to what extent you feel evaluation of training is taking place?
1 2 3 4 5 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2) To what extent is evaluation of training happening in the UAE?
1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 254
3) Do you feel that the results or outcomes of certain types of programs are more
measurable than others? If yes why and if no why not?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4) What kind of evaluation methods do you feel are effective ion measuring the
outcomes of the programs that you conduct? Some of them are listed below. Please
Tick the ones that you feel are important. Tick the three most important in order of
importance.
a) Quantitative
b) Qualitative
c) Explanatory
d) Comparative
e) Performance based
f) Feedback from superiors
g) Absolute grading
h) Relative grading
i) Measuring Recall
j) Measuring retention
k) Measuring ability to recognize
l) Measuring ability to apply
m) Measuring performance
5) What are the factors that affect measurement of training evaluation (Tick the three
most important factors in order of importance)
1) Age
2) Gender
3) Level of occupation
4) Knowledge on the training content
5) Qualification
6) Nationality
7) Language
8) Timing of the training
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 255
9) Process of training imparted
10) Content of the training
11) Training location in house training centre
12) Training location in five star hotel
13) Training in a foreign location
14) Training in natural environment
15) Culture
16) Attitude
17) Acquaintance with the trainer
18) Frequency of evaluation
a) In the context of question 3 where do you place soft skills training programs?
b) Have you made any attempts to measure the effectiveness of any such program?
Please Elaborate?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
c) Have you been a part of any effort towards evaluating training of any kind? If yes
give details/ (This should cover points like Methods of evaluation, frequency of evaluation
etc, what results were achieved, are there any cultural dimensions to assimilation of learning,
are there any special methods to measure soft skills that you have used and what are the
results achieved?)
i. What was the program evaluated? ii. What were the methods used by you?
iii. Give in detail the methodology that you adopted?
iv. Who did the evaluation? v. What were the criteria or parameters used in
the evaluation?
vi. Who were included in your study? vii. What were the results?
viii. How could you improve on the methodology you had used to evaluate?
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 256
6) Did you face any obstacles while trying to evaluate the training that you do?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7) Do you feel that evaluation of training will help the trainer? If yes how? If no why
not?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
8) Do you feel that evaluation of training will help the organization? If yes how? If no
why not?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 9) Do you feel that evaluation of training will help the trainee? If yes how? If no why
not?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
10) What according to you are the ingredients that will help effective evaluation of a
training program? To what extent are these conditions met with in your current
situation?
How can we improve this situation? _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
11) What according to you are the ingredients that will help prepare a successful training
program? To what extent are these conditions met with in your current situation?
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 257
12) What are the factors to be kept in mind before starting the training?
a) By the Trainer ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
b) By the Company ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
c) By the Participant ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
13) After the participant returns to the workplace are there any factors that may improve
or reduce his/her chances to apply what was learnt in the workshop. Illustrate using
example.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
14) What is the one suggestion you can make to achieve more outcome based training in
organizations?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
******************************End of Survey******************************
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 258
Annexure 2: Schedule of Trainers Interviewed
1. Mr Andy Queroz Trainer- Technical training , Skyline University College
2. Mr Arun Bandodker Corporate Trainer- ETA Ascon ltd, HR Dept, Dubai
3. Mr Baptista D Costa Trainer and Instructor- Al Khawarizmi Training Centre, Abu Dhabi.
4. Prof Christopher Abraham Trainer & Director SP Jain Institute of mgmt Studies, Dubai .
5. Dr Naseer Khan Trainer, Associate Professor and Dean College of Business , Al Ghurair University
6. Dr Abdussttar Yousef Trainer, Associate Professor, College of Business, American University in UAE
7. Mr Atiq Ajmal Independent Trainer and Consultant in Supply chain Management area.
8. Mr Alexander Raj Technical Trainer, Etisalat Academy , Dubai
9. Mr James Ravi Trainer in Finance management, Director of Indian Chartered Accountants Association, Dubai Chapter.
10. Mr Naresh Parmer Trainer in Information Technology, CEO at an IT Training Centre( Sitespower Training)
11. Dr Tahir Trainer and Consultant having own company based in Sharjah
12. Mr Hidayat Ali Trainer, Technical Training Centre, Eta Ascon Ltd, Dubai
13. Mr Mohammed Meeran Trainer, Technical Training Centre, ETA Ascon Ltd, Dubai
14. Mr Mohammed Rizwan Trainer , Technical Training Centre, Eta Ascon Ltd, Dubai
15. Mr P R Srinivasan Manager and Trainer , Technical Training Centre, ETA Ascon ltd, Dubai.
16. Mr Suresh Chandra Technical Trainer, Etisalat academy, Dubai
17. Mr Thomas Saldanha Technical Trainer, Etisalat Academy, Dubai.
18. Mr Victor Felton John Technical Trainer, Etisalat Academy, Dubai
19. Mr Aditya Agarwal PMP certified Trainer at Mashreq Learning Centre
20. Dr Gouher Ahmed PMP certified trainer and asst Professor, College of business, al Ghurair University
21. Mr Mamoon Dagamseh Soft Skills Trainer, al Khawarizmi Training Centre, Abu dhabi
22. Mr Dany Chaktoura Independent trainer for Leadership and Management Area, Abu Dhabi
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 259
23. Mr Guna Technical Trainer, ETA MELCO, Dubai.
24. Mr Ram Prabhakar Chitawale
Technical Trainer, safety training Area, Dubai Municipality
25. Mr Zahiruddin IT Trainer, Training Centre, Mahe- Manipal, Dubai
26. Dr Sophia Rehman IT trainer and Asst Prof at Mahe- Manipal , Dubai
27. Ms Hina Rao Soft skills trainer and Consultant, DIBM,Dubai
28. Mr Imran Soft skills Trainer and consultant, DIBM, Dubai
29. Mr Sekhar Technical trainer and Manager- Training Centre , Johnson Controls, Dubai
30. Mr Abhijit Bhagawat Technical Trainer, Training centre, Johnson Controls, Dubai
31. Mr Venkatraman Trainer- Finance Area, Mashreq Bank, Internet City office, Dubai
32. Mr Ramnath Venkatraman Trainer in Islamic Finance , Noor Islamic Bank, Dubai
33. Dr Saeed Abbas Associate professor, College of Business, and Trainer , Al Ghurair University
34. Dr Ibrahim Mohammed El Siddiq
Trainer- Finance Area and Assistant professor, Al Ghurair University, Dubai
35. Dr Sudhakar Kota Trainer and Associate Professor, Skyline university College, Sharjah.
36. Mr Ather Trainer and Independent Consultant
37. Mr Melvin Mathias Trainer, Training Dept, Dubai Customs, Dubai
38. Mr S A Basha Trainer and Senior GM-HR , ETA Ascon ltd, Dubai
39. Mr Naqeeb Alam Trainer and Senior Consultant, ETA Ascon Ltd, Dubai
40. Mr Yawar Ali Soft Skills Trainer, Sites Power Training Centre, Dubai
41. Mr Mohammed Tikrity Trainer and Independent Consultant
42. Dr Saad Othman Trainer for Public sector employees, Director-Centre for Continuing Education, Al Ghurair University
43. Mr Moin Rehman Independent Trainer-Islamic Finance, Dubai
44. Mr Sabesan Trainer-Supply Chain and Procurement, DIBM, Dubai
45. Mr Rajan Trainer- Finance Area, Dubai Institute of management studies, Dubai
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 260
46. Mr Mohammed Eliaz Trainer-Technical Training Centre, ETA Ascon, Dubai
47. Mr Kannan Trainer- Finance Area, DIBM, Dubai
48 Mr Hari CR Trainer- Engineering Area, Dubai
49. Mr Srinath Trainer- Technical Area, DIBM, Dubai
50. Dr Suja Sarah Thomas Trainer- Finance Area, Assistant Professor, College of Business, Al Ghurair University
51. Dr Mohammed Faig Trainer- Soft Skills, Etisalat Academy, Dubai
52. Ms Samineh Trainer- Soft Skills, Etisalat Academy, Dubai
53. Ms Shahida Trainer, Etisalat Academy, Dubai
54. Dr Zahi Trainer- Marketing Area, Assistant Professor, College of Business, Al Ghurair University
55. Ms Tahani Al taha Trainer and lecture, Dubai University College
56. Dr Saigeeta Kukunuru Trainer, Assistant Professor, Abu Dhabi University, Abu Dhabi.
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 261
Annexure 3: Questionnaire Trainees-Asians
Questionnaire for Trainees
Training Effectiveness-Trainee (Asians)
1) Indicate the extent to which each of the following is true in your organization
using the five point scale given below.
0-Not at All True, 1-A Little True, 2-Somewhat True, 3-True to a Great Extent, 4-Very True
a) Training of employees is given due importance in this organization in my unit
0 1 2 3 4
b) Those who are sent for training take the training seriously.
0 1 2 3 4
c) Employees going for the training have a clear understanding of the knowledge/ skills
they are expected to get from this training.
0 1 2 3 4
d) Employees participate in determining the training that they need.
0 1 2 3 4
e) Line managers provide the right kind of climate to implement new ideas and methods.
0 1 2 3 4
f) Senior managers help their staff to benefit from the training they have acquired.
0 1 2 3 4 g) Employees lacking skills are helped to become competent rather than left unattended.
0 1 2 3 4
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 262
h) When an employee does good work, his supervisor takes care to appreciate him.
0 1 2 3 4
i) Personnel policies facilitate employee development.
0 1 2 3 4
j) Employees are encouraged to experiment with new methods and try out creative
ideas.
0 1 2 3 4
k) Supervisors praise those who utilize skills learnt in training.
0 1 2 3 4
2) Can you give a brief description of the contents and objectives of this program?
3) To what extent was what was taught in the workshop relevant to you?
a) less than 50% b) 50-60% c) 60-75% d) 75-90% e) 90% or more
4) What aspects of the program were relevant to you? And why? Elaborate.
5) What aspects of the program were not relevant to you? And why? Elaborate
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 263
6) What are your opinions on the following aspects of the program?
a) Contents of the program
b) Instructional methods used by the trainer _________________________________________________________________________________________________________________________________________________________________________________________________________________________________
c) Personality
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
d) Training room, ambience etc _________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7) How much do you think this workshop will contribute towards the following areas
a) Improve quality of my work
b)
c) Reduce costs
d) Reduce time taken to complete tasks
e) Increase sales
f) Improve customer satisfaction
g) Any other. Pl specify
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
8) How important are the following qualities for their presence in good training?
a) Be realistic (as near as possible to real life context)
b) Participative (encourages activities)
c) Ongoing (have follow up, review etc)
d) Developing life skills
e) Develop specific skills
f) Any other. Pl specify
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 264
9) To what extent were the qualities mentioned in the previous question present in
the current program?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Name of Participant:
Program Attended:
Date: Venue:
Name of Trainer:
Contact Nos:
Email ID:
Name of Supervisor:
Contact Details of Supervisor:
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 265
Annexure 4: Training Effectiveness-Trainee (Arabic)
Training Effectiveness-Trainee (Arabic)
1) Indicate the extent to which each of the following is true in your organization using
the five point scale given below.
0- not at all true
1- a little true
2- somewhat true
3- true to a great extent
4- very true
a) Training of employees is given due importance in this organization/in my unit
b) Those who are sent for training take the training seriously.
c) Employees going for the training have a clear understanding of the
Knowledge/ skills they are expected to get from this training.
d) Employees participate in determining the training that they need.
e) Line managers provide the right kind of climate to implement new ideas and
methods.
f) Senior managers help their staff to benefit from the training they have
acquired.
g) Employees lacking skills are helped to become competent rather than left
unattended.
h) When an employee does good work, his supervisor takes care to appreciate
him.
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 266
i) Personnel policies facilitate employee development.
j) Employees are encouraged to experiment with new methods and try out
creative ideas.
k) Supervisors praise those who utilize skills learnt in training.
2) Can you give a brief description of the contents and objectives of this program?
3) To what extent was what was taught in the workshop relevant to you?
a) less than 50%
b) 50-60%
c) 60-75%
d) 75-90%
e) 90% or more
4) What aspects of the program were relevant to you? And why? Elaborate.
5) What aspects of the program were not relevant to you? And why? Elaborate.
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 267
6) What are your opinions on the following aspects of the program?
a) Contents of the program
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
b) Instructional methods used by the trainer
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
c)
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
d) Training room, ambience etc
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7) How much do you think this workshop will contribute towards the following areas
a) Improve quality of my work
b) Improve
c) Reduce costs
d) Reduce time taken to complete tasks
e) Increase sales
f) Improve customer satisfaction
g) Any other. Pl specifies
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 268
8) How important are the following qualities for their presence in good training?
a) Be realistic (as near as possible to real life context)
b) Participative (encourages activities)
c) Ongoing (have follow up, review etc)
d) Developing life skills
e) Develop specific skills
f) Any other. Pl specify
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________
9) To what extent were the qualities mentioned in the previous question present in the
current program?
Name of Participant:
Program Attended:
Date: Venu
Name of Train
Contact Nos:
Email ID
Name of Supervisor:
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 269
Annexure 5: Charts
Chart 1
Strongly Agree19.6
Agree55.4
Neutral16.1
Disagree8.9
Strongly Disagree
0.0
Very few organizations do a serious evaluation of their training
Chart 2
Strongly Agree
8.9
Agree37.5
Neutral10.7
Disagree41.1
Strongly Disagree
1.8
Evaluation is a dreaded task and one that clients do not value much
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 270
Chart 3
Strongly Agree10.7
Agree25.0
Neutral21.4
Disagree41.1
Strongly Disagree
1.8
The main barriers to evaluating training are lack of time and resources
Chart 4
Strongly Agree14.3
Agree50.0
Neutral10.7
Disagree25.0
Strongly Disagree
0.0
The learning function is being continually quizzed about
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 271
Chart 5
Strongly Agree55.4
Agree39.2
Neutral0.0
Disagree5.4
Strongly Disagree
0.0
Evaluation is an ongoing process. It needs to be done during the session, before the session as well as after
participants return to the workplace
Chart 6
Strongly Agree33.9
Agree53.6
Neutral1.8
Disagree10.7
Strongly Disagree
0.0
End of course evaluation should not be confused with evidence of learning
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 272
Chart 7
Strongly Agree30.4
Agree62.5 Neutral
7.1
Disagree0.0
Strongly Disagree
0.0
Evaluation should use a range of tools. Some of them qualitative and some quantitative
Chart 8
Strongly Agree50.0
Agree41.1
Neutral3.5 Disagree
5.4
Strongly Disagree
0.0
Evaluation should be tied to the needs assessment process
A Study on Corporate Training Effectiveness Vidya Nandagopal
Doctoral Thesis SNDT Women s University, MUMBAI 273
Chart 9
Strongly Agree23.2
Agree50.0
Neutral16.1
Disagree8.9
Strongly Disagree
1.8
Modern day evaluation practices end up measuring input rather than output
Chart 10
Strongly Agree17.9
Agree46.4
Neutral10.7
Disagree25.0
Strongly Disagree
0.0
If training is congruent with business objectives, it would automatically be effective
A S
tudy
on
Cor
pora
te T
rain
ing
Effe
ctiv
enes
s
Vid
ya N
anda
gopa
l
Doc
tora
l The
sis
SN
DT
Wom
ens U
nive
rsity
, MU
MB
AI
274
Perc
enta
ge o
f res
pond
ents
agr
eein
g w
ith th
e fo
llow
ing
stat
emen
ts
72.4
48.2
44.8
65.5
100
96.6
96.5
96.6
75.8
68.9
77.8
44.4
25.9
63
88.3
77.8
88.9
85.1
70.3
59.2
020
4060
8010
012
0
Ver
y fe
w o
rgan
izat
ions
do
a se
riou
s ev
alua
tion
of
thei
r tr
aini
ng
Eva
luat
ion
is a
dre
aded
task
and
one
that
cli
ents
do
not v
alue
muc
h
The
mai
n ba
rrie
rs to
eva
luat
ing
trai
ning
are
lack
of
tim
e an
d re
sour
ces
orga
niza
tion
Eva
luat
ion
is a
n on
goin
g pr
oces
s. It
nee
ds to
be
done
dur
ing
the
sess
ion,
bef
ore
the
sess
ion
as w
ell a
s af
ter p
arti
cipa
nts
retu
rn to
the
wor
kpla
ce
End
of
cour
se e
valu
atio
n sh
ould
not
be
conf
used
with
evi
denc
e of
lear
ning
Eva
luat
ion
shou
ld u
se a
ran
ge o
f to
ols.
Som
e of
them
qua
litat
ive
and
som
equ
antit
ativ
e
Eva
luat
ion
shou
ld b
e tie
d to
the
need
s as
sess
men
t pro
cess
Mod
ern
day
eval
uatio
n pr
actic
es e
nd u
p m
easu
ring
inpu
t rat
her
than
out
put
If tr
aini
ng is
con
grue
nt w
ith b
usin
ess
obje
ctiv
es, i
t wou
ld a
utom
atic
ally
be
effe
ctiv
e
Tec
hnic
al S
kill
sSo
ft S
kills