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Annual Report 2009 30 June 2009
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Page 1: Annual Report 2009 - Intrust Super · 2020. 5. 29. · Hospitality Industry (General) Award 2010. The Award, which commences operation on 1 January 2010, was established as part of

Annual Report 200930 June 2009

Page 2: Annual Report 2009 - Intrust Super · 2020. 5. 29. · Hospitality Industry (General) Award 2010. The Award, which commences operation on 1 January 2010, was established as part of

Verification & Proofing Version: AnnualReport2009_v8_11.11.09.pdf Date: / / Signed:

Page 3: Annual Report 2009 - Intrust Super · 2020. 5. 29. · Hospitality Industry (General) Award 2010. The Award, which commences operation on 1 January 2010, was established as part of

Verification & Proofing Version: AnnualReport2009_v8_11.11.09.pdf Date: / / Signed:

Annual Report 2009 | 1

A message from the Chairperson �������������������������������������������������� 3

A message from the CEO ������������������������������������������������������������� 4

2008/2009 highlights ������������������������������������������������������������������ 6

2009/10 Federal Budget impact on superannuation ������������������������ 7

Investment market update ������������������������������������������������������������ 8

Our products ����������������������������������������������������������������������������� 11

Pre-mixed Investment Options ��������������������������������������������� 12

Individual Asset Class Investment Options ���������������������������� 13

Pre-mixed Investment Options asset allocation ���������������������� 14

Core Super ������������������������������������������������������������������������ 16

Executive Super & Select Super ����������������������������������������� 17

Super Stream ��������������������������������������������������������������������� 18

How to make the most of your super ������������������������������������ 19

Tax File Numbers ���������������������������������������������������������������� 21

Intrust Super Directory �������������������������������������������������������������� 23

Who manages Intrust Super? ����������������������������������������������� 23

Who are the Directors of the Trustee? ����������������������������������� 23

Service providers ���������������������������������������������������������������� 23

Investment Managers ���������������������������������������������������������� 24

Financial Statements ����������������������������������������������������������� 26

Important information ���������������������������������������������������������������� 29

Contents

This Annual Report together with your Member Statement and the Your Statement Explained Flyer form part of and make up your Annual Statement�

Visit Level 15, 324 Queen Street Brisbane QLD 4000

Mail GPO Box 1416 Brisbane QLD 4001

Ph 132 467

Fax 1800 603 234

Email [email protected]

Web www.intrust.com.au

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Annual Report 2009 | 3

A message from the Chairperson

Dear Members,

I am pleased to present our Annual Report for the year ended 30 June, 2009. The past 12 months have been challenging and I sincerely thank our members for their support, and the efforts of our staff and my fellow directors.

Looking back over the year, I cannot help but be relieved and also very proud of the performance of Intrust Super. We have worked hard to strengthen and secure the Fund’s future, while delivering the best possible returns and services to our members.

It is of great satisfaction to me that despite these challenging times, Intrust Super members continue to receive “Best Value for Money”. This was recognised for the third consecutive year, with Intrust Super being awarded a Platinum rating by SuperRatings across its Core Super, Executive Super, Select Super and Super Stream (Pension) products.

Also, we are excited about the year ahead as Intrust Super has secured two major opportunities to increase our membership base:

in December 2008, the Australian Industrial Relations Commission nominated •Intrust Super as a default superannuation fund for all employees under the Hospitality Industry (General) Award 2010. The Award, which commences operation on 1 January 2010, was established as part of the Federal Government’s award modernisation process; and

in June 2009, we were appointed a preferred supplier of superannuation services to •employers represented by the National Retail Association.

These growth opportunities are beneficial to our members as they ensure that we underline our commitment to servicing the many thousands of employees in the hospitality, tourism and retail sectors.

In 2009/10, we envisage that the economy will continue to recover and super returns will reflect this. We firmly believe that superannuation remains one of the best tax-effective, long term saving vehicles.

Shirley MellorChairperson

Annual Report 2009 | 3

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A message from the CEO

The past 12 months have been one of the most challenging on record for the global financial and superannuation industries� News on volatile share markets and increasing unemployment are well documented and in turn, super funds have experienced negative returns for the second consecutive year�

Throughout this unpredictable period Intrust Super has worked hard for your investments while keeping you informed and educated about your retirement savings.

Members should remember that superannuation is designed as a long term investment based on sound financial strategy, and while in the short term superannuation values have fallen, the outlook for longer term values is positive.

As an industry fund, we don’t pay commissions to financial planners or dividends to shareholders, our fees are low and we exist solely for the benefit of you, our member. This is the reason why, for the third consecutive year, SuperRatings awarded us a Platinum rating for being a “Best Value for Money” Super fund.

Prior to the share market falls, superannuation balances had a long and sustained period of growth, and when the world economy starts to grow once more there will again be positive annual returns.

The April-June 2009 quarter saw reasonable gains in the share market and early signs of economic recovery. While the recovery may be slow, it is nevertheless inevitable and Intrust Super is well placed to take advantage of a more robust economy when it arrives.

With approximately $1 billion of funds under management and more than 150,000 members, we continue our commitment to educating our members about super so that they can make informed decisions about their financial future.

4 | Annual Report 2009

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Annual Report 2009 | 5

The year ahead

We are excited about the year ahead not only because the economy is expected to improve, but we are also confident that our promising new partnerships and strategic business initiatives implemented throughout 2008/09 have put us in great stead for the upcoming year�

Despite predictions earlier this year of a continued shrinking economy, forecasters now believe unemployment may not increase as first expected. Economic growth estimates are more optimistic as consumers and businesses are continuing to display increased confidence.

Australia’s strong economic position before the crisis, the Federal Government’s stimulus packages, and the resilience of the Australian consumer, has given us some confidence.

As I write this report I’m reminded of the inherent volatility of the market. However, as most Intrust Super Investment Options have a share allocation, we can feel some confidence in the positive market growth we have

begun to see through the June end quarter which will be reflected in your super balances going forward.

Our dedicated Customer Service Managers are available to make regular visits to your workplace to ensure ongoing education for both you and your employer. We are at the forefront of simplifying administration processes, including online MemberAccess, to make your lives easier and you can count on us to provide you with regular superannuation updates that may affect you.

For our members working within the service provider industries, we have tailored product and service offerings to suit your needs. We understand the industry you operate in and know that you appreciate good service. I’d like to thank our members who have invested in their future with Intrust Super. We are at your service.

And finally, I’d like to take this opportunity to thank the Intrust Super team for their hard work during a difficult year as well as the Board for their valued and continued support.

Brendan O’Farrell Chief Executive Officer

“ we exist solely for the benefit of you, our member”

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The successful integration of a new state of the art administration service platform.

In April 2009 we successfully migrated to a new state of the art administration service platform. This upgrade of administration technology is an acknowledgement of our ever expanding member base and of our commitment to providing you with enhanced service and education.

Super is an ever changing industry and with this transition to our new modern system comes increased opportunities to upgrade our communications and services to you, our member.

2008/2009 highlights

There have been a number of highlights for Intrust Super throughout the year� We believe that, in time, the effects of these will increase the Fund’s strength and our commitment to our members�

The Australian Industrial Relations Commission nominated Intrust Super as a default superannuation fund for the Hospitality Industry (General) Award – 2010.

This decision was made as part of the Commonwealth’s Award Modernisation process and means hospitality workers employed under the Hospitality Industry (General) Award from January 2010, may become Intrust Super members by default. This is good news as it gives us greater scope to help members make the most of their super and belong to a fund who’s products are designed to meet the needs of the industry’s employees.

Intrust Super was appointed as a preferred supplier of superannuation services to employers represented by the National Retail Association.

As our super products are well geared towards employees who work on a casual and part-time basis, we are a natural fit with the retail industry where such employment types are common.

This new partnership is great news for us and allows us to help many more Australians forge their way through the complexities of super.

With our strong presence across the hospitality, tourism and now retail industries we can continue to support casual, part-time and full-time workers with tailored super products.

Intrust Super was awarded the 2008/09 Platinum rating as a “Best Value for Money” superannuation fund.

Intrust Super was honoured with this award for the third consecutive year, recognising our ongoing commitment to providing our members with the many benefits of being with an industry fund. At Intrust Super our fees are low as we don’t pay commissions to financial planners or dividends to shareholders. We exist solely for the benefit of you, our member. SuperRatings is an independent ratings agency that enables us to benchmark our performance against our peers – and to be acknowledged in such an important member focused category is a great achievement.

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Annual Report 2009 | 7

Changes to Concessional Contributions

Making additional voluntary payments into your superannuation remains one of the best and most tax effective ways to boost your retirement savings.

The limits for Concessional Contributions have been halved and are now set at $25,000 for members under age 50, and $50,000 p.a. for those aged 50 and over (until 30 June 2012, after which it will fall to $25,000 p.a. in line with younger earners). The table below outlines the changes:

YearConcessional Contribution caps

2008-09 2009-10

Under age 50 $50,000 $25,000

Age 50 and over $100,000 $50,000

As long as your combined concessional contributions do not exceed the above limits for the 2009/10 financial year, they will only attract the standard 15% contributions tax.

If you exceed these limits, any excess contributions will be taxed at 46.5% inc. Medicare levy (an additional 31.5% on top of the 15% already imposed).

Changes to Super Guarantee on maximum earnings

The Federal Government announced changes to the amount employers must pay towards an employee’s super fund. This is called the Superannuation Guarantee.

Employers are still obliged to contribute a minimum of 9% of an employee’s earnings base to a complying superannuation fund, with contributions to be made at least every quarter. However, the rules change when applied to high-income earners. When high-income earners reach the Super Guarantee income limit of $160,680 p.a. their employers are not obliged to provide the 9% support for that part of the earnings above this limit.

Changes to the Government Co-contribution Scheme

Despite the changes that the Federal Government has made to the co-contribution scheme, the initiative still remains one of the best ways for people to save for their future.

The Federal Government announced in its Budget that it would temporarily cut the matching rate of its superannuation co-contribution scheme from 150% to 100%. This means anyone earning $31,920 p.a. or less will now receive $1,000 for every $1,000 voluntarily contributed into their account. Previously this amount was $1,500 paid by the Australian Tax Office.

For those earning above $31,920 p.a., the ATO gradually reduces its co-contribution rate on a pro rata basis, until it fully expires at the $61,920 annual wage mark. Therefore, anyone earning above this rate is unable to access this benefit at all.

In recognition of the intrinsic value of this scheme, the Government has committed to gradually return to its 150% contribution rate by the 2014/15 financial year.

2009/10 Federal Budget impact on superannuation

The Federal Government made several significant changes in the 2009 Budget that affect the superannuation industry�

The main areas impacted include the limits applied to Concessional Contributions, the Super Guarantee on maximum earnings as well as to the Government Co-contribution scheme�

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8 | Annual Report 2009

The past 12-18 months has seen an extraordinary period go by in the global financial markets� The impact of the US sub-prime issues of 2007 culminated in the Global Financial Crisis (GFC) with negative implications on both the markets and the economy worldwide� The 2008/09 year also saw the collapse of several renowned financial institutions including US investment banks Bear Stearns and Lehman Brothers, the fire sale of Merrill Lynch to the Bank of America and the nationalisation of the Royal Bank of Scotland�

These events hastened the contraction of lending worldwide, and a spike in credit spreads to record highs (meaning a much higher cost of capital to companies to engage in commercial activities), which in turn resulted in recessionary economic activity around the world. This has led to domestic and global share markets posting some of the worst returns in nearly 80 years.

The relationship between economic activity and the value of markets is increasingly evident during these times of uncertainty. As the economy generally continues to improve we can expect a corresponding improvement on our financial markets. It is fair to say that there is an increasingly shared belief emerging that we have seen the worst in this cycle.

As confidence is regained, companies and consumers alike are expected to take on a much more positive outlook. In turn more confidence will form in the minds of investors, and markets can be expected to rebound accordingly.

Whilst the outlook is now far more positive it is important to acknowledge that 2008/09 was an extremely difficult year for financial markets. For instance, the international MSCI (Morgan Stanley Capital Index) finished the financial year down 26.6%, while locally the S&P/ASX 300 Index fell 20.34% over the 12 months to the end of June, with many of the market falls driven by declines in the financial and resource sectors.

The past financial year has also been particularly volatile for the Australian dollar which climbed to a high of US$0.98 in July 2008 before declining over 30% in the following three months. Currency fluctuations such as these can have significant impacts on overseas investments. Since February 2009, the local currency has appreciated significantly once more to finish the 2008/09 financial year at US$0.8085.

Bond markets were also exceptionally volatile with Government bond yields falling to record low levels early in 2009, followed again by a large sell-off where rates rose by almost 2% in very short time. Despite this, the return on bonds was comparatively good with both Australian and global bond indices returning close to 11% over the year. The bond market was characterised by a total lack of liquidity in late 2008, as investors feared the total collapse of the financial system and banks around the World struggled to avoid default and bankruptcy. Many of these banks, especially in Europe, have been effectively nationalised while in the USA the investment bank sector in its pre-2008 form has been completely wiped out. Fortunately Australian banks have been in much better shape and although profits have suffered from a rise in bad debts, none of them is in danger of collapse.

Unlisted Property values began to taper in the second half of 2008, although the expectation is that this will be at a less precipitous pace than equity markets and Listed Property Trusts.

Investment market update

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Annual Report 2009 | 9

Our Core Super Default Investment Option (Balanced) declined by 14.3% over the year to June 30, and while this is a reversal of returns seen in recent years it is important to note that Intrust Super’s longer term returns remain very competitive.

Intrust Super performed comparatively well against our peers, despite the super industry as a whole posting negative returns for the second consecutive year, 5 out of the 8 of Intrust Super’s (Core) Investment Options ranked in the top 10 in the long term (based on 7 year returns)*.

Superannuation fund members are regularly reminded, in both rising and falling markets, that super is a long term investment, and as such our continuing strength as a fund, evidenced in part by our rankings above, ensure that Intrust Super remains very competitive and positively positioned to move forward.

Finally, despite the volatility the investment markets have experienced over the 2008/09 financial year, we expect them to recover, and although that recovery may be steady we are conscious of the opportunities that exist in such markets and we are therefore strategically placed to take advantage of this as it unfolds.

* sourced from SuperRatings Default Option survey.

Intrust Super Core Super investment option returns v All Fund Median

Source: SuperRatings Fund Crediting Rate Survey - 30 June 2009

-2%

0%

2%

4%

6%

8%

10%

All Fund Median

Intrust Super

CashBonds(Fixed Interest)

PropertyInternationalShares

AustralianShares

StableGrowthBalanced

As investment markets move up and down over time, it is important to remember that past performance is not an indication of future returns.

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Annual Report 2009 | 11

Intrust Super has been successfully providing superannuation products to our members for over 20 years� Our range of products have been specially designed to cater for the needs of employers and employees alike in industries that are made up of casual, part-time and full-time workers across the hospitality, tourism and retail industries� Our goal is to “be there” for our members from their first job right through to their retirement� All of Intrust Super’s Member Guides are available at www�intrust�com�au or you can call us on 132 467 if you would like us to mail you a copy�

Our products

Core Super

Combined Product Disclosure Statement & Financial Services Guide (Application for Membership included)

Issued 27 May 2009

Select Super

Combined Product Disclosure Statement & Financial Services Guide (Application for Membership included)

Issued 20 August 2009

Executive Super

Combined Product Disclosure Statement & Financial Services Guide (Application for Membership included)

Issued 20 August 2009

Super Stream

Combined Product Disclosure Statement & Financial Services Guide (Application for Membership included)

Issued 20 August 2009

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Investment Aim Investment Strategy Product Availability Risk Strategy

Bal

ance

d

To achieve an average investment return of at least 3% p.a. above inflation over any rolling five-year period.

To achieve the above aim, the Balanced Option uses a variety of investments. The proportion invested in each type is shown in the Asset Allocation table on page 15.

We use specialist fund managers who have been selected by Intrust Super because of their expertise and experience to help us make these investments.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Gro

wth

To achieve an average investment return of at least 4% p.a. above inflation over any rolling seven-year period.

To achieve the above aim, the Growth Option uses a variety of investments. The proportion invested in each type is shown in the Asset Allocation table on page 15.

We use specialist fund managers who have been selected by Intrust Super because of their expertise and experience to help us make these investments.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Com

bine

d Sh

ares

To achieve an average investment return of at least 5% p.a. above inflation over any consecutive eight years.

To achieve the above aim, the Combined Shares Option uses several active fund managers. The proportion invested in each type is shown in the Asset Allocation table on page 15.

We use specialist fund managers who have been selected by Intrust Super because of their expertise and experience to help us make these investments.

Executive Super

Select Super

Super StreamLow HigHMediuM

Con

serv

ativ

e

To achieve an average investment return of at least 2.5% p.a. above inflation over any consecutive seven-year period.

To achieve the above aim, the Conservative Option uses a variety of investments. The proportion invested in each type is shown in the Asset Allocation table on page 15.

We use specialist fund managers who have been selected by Intrust Super because of their expertise and experience to help us make these investments.

Executive Super

Select Super

Super Stream

Low HigHMediuM

Stab

le

To achieve an average investment return of at least 2% p.a. above inflation over any rolling three-year period.

To achieve the above aim, the Stable Option uses a variety of investments. The proportion invested in each type is shown in the Asset Allocation table on page 15.

We use specialist fund managers who have been selected by Intrust Super because of their expertise and experience to help us make these investments.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Pre-mixed Investment Options

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Annual Report 2009 | 13

Investment Aim Investment Strategy Product Availability Risk Strategy

Aus

tral

ian

Shar

es

To achieve a return greater than the average return of the Australian sharemarket over any three consecutive years.

The average is measured by the S&P ASX 300 Index, which includes the largest 300 companies listed on the Australian Stock Exchange.

To achieve the above aim, the Australian Shares Option uses several active fund managers.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Inte

rnat

iona

l Sh

ares

To achieve a return greater than the average return of major international sharemarkets over any three consecutive years.

The average is measured by the Morgan Stanley Capital International (MSCI) (ex Australia) Index.

To achieve the above aim, the International Shares Option uses a mix of active fund managers.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Pro

pert

y

To achieve a return greater than the average return of Australian Unlisted Property Trusts over any three consecutive years.

The average is measured by the Mercer Unlisted Property Trusts Index.

To achieve the above aim, the Property Option uses specialist fund managers that will provide exposure to a range of high quality properties via Unlisted Property Trusts.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Opp

ortu

niti

es To achieve an average investment return of at least 4.5% above inflation over any consecutive three years.

To achieve the above aim, the Opportunities Option uses both listed and unlisted investments with a focus on producing positive returns.

Executive Super

Select Super

Super Stream

Low HigHMediuM

Bon

ds

(Fix

ed In

tere

st) To achieve a return greater than the

average return of selected major Bond and Fixed Interest markets globally over any three consecutive years.

The average is measured by a blend of the UBSA Composite Bond Index and the Lehman Global Aggregate (hedged) Index.

To achieve the above aim, the Bonds (Fixed Interest) Option may use index or active bond fund managers which invest in Australian and International Bond Markets.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Cas

h

The aim is to provide investors with an income return that matches the pre-tax benchmark performance of the UBS Australian Bank Bill Index on an ongoing basis.

It aims to do this by investing in deposits, money market and fixed income securities.

To achieve the above aim, the Cash Option uses a major Cash Investment Manager.

Core Super

Executive Super

Select Super

Super Stream

Low HigHMediuM

Individual Asset Class Investment Options

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Pre-mixed Investment Options asset allocation

Balanced Growth Combined Shares Conservative Stable

Average %

Range %

Average %

Range %

Average %

Range %

Average %

Range %

Average %

Range %

Australian Shares 35 25-45 40 35-55 60 45-75 20 10-30 10 0-20

International Shares 25 15-35 40 35-45 40 25-55 25 20-30 5 0-15

Growth Opportunities 5 0-15 10 0-15 0 0 5 0-10 5 0-10

Property 10 5-15 5 0-10 0 0 5 0-10 10 5-15

Bonds 15 5-25 0 0-15 0 0 20 10-50 30 20-60

Cash 2 0-25 0 0-15 0 0 15 0-30 30 0-50

Defensive Opportunities 8 0-15 5 0-15 0 0 10 0-15 10 0-15

Although the average and ranges of asset class allocations shown here are not expected to move significantly from these levels, to achieve the best results our strategy allows the allocation to vary within the ranges shown in the above table. If at any time our asset allocation falls outside a prescribed range, we’ll take steps to bring the allocations back within the range as soon as possible in a way that keeps any re-balancing costs as low as possible.

Balanced Investment Option historical asset allocation

2009 2008 2007 2006

Australian Shares 33.3% 29.8% 37.2% 34.1%

International Shares 20.4% 21.3% 27.2% 22.5%

Property 10.0% 12.1% 8.3% 9.2%

Growth Opportunities 10.1% 9.1% 8.7% 8.4%

Bonds / Fixed Interest 9.6% 7.1% 4.9% 11.3%

Cash 7.1% 10.9% 1.8% 5.4%

Defensive Opportunities 9.5% 9.7% 11.9% 9.1%

A couple of key investment terms explained:Rolling periods: This covers a number of consecutive years, for example a three-year rolling period could be from 1 July 2005 to 30 June 2008, or 1 July 2006 to 30 June 2009, and so on.

Unlisted Property: An investment in property (i.e. office blocks, resorts etc) that is not made through a portfolio listed on the stock exchange. Often access to this type of investment is limited to large investors like super funds.

Active managers: This type of manager invests by using their skills to make decisions about what types of assets to buy and sell in an attempt to achieve returns higher than the relevant market index.

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Annual Report 2009 | 15

It’s your money, so you control how it’s invested� You can choose between investing in one or a combination of the 8 Investment Options available for Core Super members or the 11 Investment Options available for Executive Super, Select Super and Super Stream members� Executive Super, Select Super and Super Stream members have exclusive access to the Opportunities, Combined Shares and Conservative Investment Options� To make it even easier for you, if you do not make a choice your super will be fully invested in the Fund’s default Balanced Investment Option� Investment switching is free and available weekly across all products�

Core Super accounts

Investment returns are allocated to Core Super members’ accounts yearly on 30 June. At this time we declare an annual return, which is applied to accounts on a simple interest basis.

Members who close their account during the year receive investment earnings based on the estimated interim weekly crediting rates applying at the date they close their account.

To ensure all members are treated fairly, Intrust Super aims to allocate all investment earnings to members in the year they are earned. A small operating reserve is maintained and details of this reserve are outlined on page 25 of this Annual Report.

During the year, estimates are made about the costs we expect to incur for items such as tax, member benefit protection and investment related costs. At the end of the year we check how these estimates compare to the actual amounts incurred for these items. An adjustment is then made to pay back any over estimation or recoup any under allocation.

Executive Super, Select Super and Super Stream accounts

For Executive Super, Select Super and Super Stream member’s, investments are unitised. Unit prices are set weekly and all transactions are unit based. Your account balance at any time is equal to the number of units you hold in each Investment Option multiplied by the Investment Option’s current unit price. To view the latest unit prices visit www.intrust.com.au.

During the year, estimates are made about the costs we expect to incur for items such as tax, member benefit protection and investment related costs. At the end of the year we check how these estimates compare to the actual amounts incurred for these items. An adjustment is then made to pay back any over estimation or recoup any under allocation. This was made the first week after the necessary calculations were undertaken, which was in August 2008 for the 2008/09 financial year.

Thus over a 12 month period the returns for Executive and Select Super and Super Stream members and Core Super members may vary slightly, however over time they will be similar.

How investment returns are paid

How you invest your super is as important as how much you invest� After all, the investment return you receive will have a direct impact on how your account grows over time, which ultimately affects the value of your super payout and your lifestyle when you retire�

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Core Super returns % - 30 June 2009

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2009 -14.30 -20.00 -3.90 -18.10 -27.00 -25.00 5.40 4.20^

2008 -5.80 -11.30 1.60 -14.60 -17.60 18.40 3.00 6.20

2007 18.00 19.50 8.90 30.20 16.10 14.60 4.00 5.70

2006 15.00 16.80 7.00 24.60 18.30 11.70 2.40 4.50

2005 15.10 15.60 8.50 29.70 3.80 8.70 7.40 4.60

3 year rolling return

-1.61 -5.35 2.07 -3.07 -11.28 0.58 4.13 5.36

5 year rolling return

4.75 2.75 4.30 8.03 -3.03 4.32 4.42 5.04

Core Super

^ The Cash Option changed its Aim on 1 September 2008. The return for the Cash Option for the 2008/2009 Financial Year relates to both the pre-existing Aim and the post 1 September 2008 Aim.

As investment markets move up and down over time, it is important to remember that past performance is not an indication of future returns. Please note that the investment returns shown above have been rounded. This means there may be minor discrepancies when adding to achieve the compound return.

Core Super is straight forward yet flexible enough to offer a host of tangible benefits to our members� Core Super offers the opportunity for strong long term performance and cost effective insurance options for casual, part-time and full-time workers� This product has 8 different investment options, which suits most of our member’s needs�

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Annual Report 2009 | 17

Executive Super & Select Super returns % - 30 June 2009

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2009 -14.30 -20.00 -21.20 -10.40 -3.90 -18.10 -27.00 -25.00 -8.30 5.40 4.20^

2008 -5.80 -11.30 -15.50 -4.70 1.60 -14.60 -17.60 18.40 1.10 3.00 6.20

2007 18.00 19.50 24.70 12.30 8.90 30.20 16.10 14.60 7.50 4.00 5.70

2006 15.00 16.80 16.00# 8.00# 7.00 24.60 18.30 11.70 5.20 2.40 4.50

2005 15.10 15.60 N/A N/A 8.50 29.70 3.80 8.70 9.70 7.40 4.60

3 year rolling return

-1.61 -5.35 -6.01 -1.39 2.07 -3.07 -11.28 0.58 -0.11 4.13 5.36

5 year rolling return

4.75 2.75 N/A N/A 4.30 8.03 -3.03 4.32 2.84 4.42 5.04

Executive Super & Select Super

^ The Cash Option changed its Aim on 1 September 2008. The return for the Cash Option for the 2008/2009 Financial Year relates to both the pre-existing Aim and the post 1 September 2008 Aim.

# This return is for six months as the Option became available on 1 January 2006.

As investment markets move up and down over time, it is important to remember that past performance is not an indication of future returns. Please note that the investment returns shown above have been rounded. This means there may be minor discrepancies when adding to achieve the compound return.

Executive Super

As one of our unitised products, Executive Super caters for members who prefer to have a hands on approach with their super� Executive Super has an increased range of Investment Options and insurance for members to choose from� Executive Super is a flexible product with 11 different Investment Options�

Select Super

Select Super is also a unitised product designed for those who want to benefit from being a member of Intrust Super, but don’t want or don’t have an employer paying contributions into their super to keep it active, such as self employed individuals or a spouse of a member� Select Super has 11 different Investment Options�

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Super Stream

Super Stream returns % - 30 June 2009

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2009 -15.70 -21.70 -22.30 -11.70 -4.50 -19.50 -27.60 -27.20 -9.80 6.40 4.90^

2008 -6.40 -12.30 -16.30 -5.30 1.80 -15.70 -18.00 20.00 1.30 3.50 7.30

2007 19.80 21.20 26.00 13.80 10.20 32.50 16.40 15.90 8.80 4.70 6.70

2006 16.30 18.10 16.90# 9.00# 8.00 25.80 18.70 12.80 6.10 2.80 5.30

3 year rolling return

-1.90 -5.90 -6.40 -1.60 2.40 -3.50 -11.50 0.40 -0.20 4.90 6.30

4 year rolling return

2.40 -0.40 -1.20* 1.10* 3.70 3.10 -4.80 3.40 1.40 4.30 6.10

Our competitive Pension Stream product with flexible payment options, is designed to provide our members with a regular income stream whether they are retired or transitioning to retirement� Super Stream has 11 Investment Options for members to choose from� Our new dedicated Pension Stream specialists are available to provide continued support�

^ The Cash Option changed its Aim on 1 September 2008. The return for the Cash Option for the 2008/2009 Financial Year relates to both the pre-existing Aim and the post 1 September 2008 Aim.

# This return is for six months as the Option became available on 1 January 2006.

* This return is based on 3 ½ year returns calculated over 4 years.

As investment markets move up and down over time, it is important to remember that past performance is not an indication of future returns. Please note that the investment returns shown above have been rounded. This means there may be minor discrepancies when adding to achieve the compound return.

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You can pay into your super as often as you like; you can drip feed into your account on a regular basis or make a one-off payment anytime, subject to the contribution limits set by Government Legislation� Payments can be made online via direct debit, BPAY, or via cheque and regular employer payroll deductions�

Government Co-contribution

If you make voluntary after-tax contributions and are eligible, the Federal Government will reward you by making a bonus co-contribution to your account.

Depending on your income, you could receive $1.00 for every $1.00 you contribute. The Australian Tax Office assesses your eligibility based on your Tax Return and information provided by your fund and will pay any co-contribution directly into your super fund account.

From 1 July 2009 to 30 June 2010:

the maximum income for eligibility is $61,920;•

the maximum co-contribution is $1,000 for incomes up to $31,920; and•

the rate of co-contribution entitlement is reduced by 3.333 cents for every •dollar of annual income over $31,920, therefore reducing to zero for incomes over $61,920.

If your after tax voluntary contribution is:

$1,000 $800 $500 $200

And your income is: Your Government Contribution is:

$31,920 or less $1,000 $800 $500 $200

$37,920 $800 $800 $500 $200

$41,920 $667 $667 $500 $200

$45.920 $533 $533 $500 $200

$49,920 $400 $400 $400 $200

$53,920 $267 $267 $267 $200

$57,920 $133 $133 $133 $133

$61,920 or more $0 $0 $0 $0

How to make the most of your super

Annual Report 2009 | 19

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Spouse contributions

Your spouse can make contributions into your account for you. Depending on your income, the spouse making the contribution may be eligible for a tax offset if the spouse receiving the contribution earns less than $13,800 p.a.

Contribution splitting

You are able to split some of your employer contributions to your spouse (includes de facto and same-sex couples).

Employer contributions

These are also known as Concessional Contributions because they are taxed at a more favourable, or concessional rate.

Your employer can pay up to $25,000 each financial year (this limit will be indexed annually) to your super, at the concessional tax rate of 15%.

Salary sacrifice contributions also count towards this total. Any contribution over this limit will attract an additional tax of 31.5% (includes Medicare levy) payable on top of the standard 15% tax rate. This limit also applies if you are self-employed.

Under transitional arrangements in place for the 2009/10 financial year, if you were 50 or older on 30 June 2009, your employer will be able to contribute up to $50,000 each year which will be taxed at 15%. This contribution limit is not indexed.

Voluntary contributions

These are also called Non-Concessional Contributions because they are not taxed when they are paid into your account, because they come from your after-tax pay and have already been taxed at your marginal rate.

You can make up to $150,000 of these contributions (includes any spouse contributions you receive) each financial year. This limit will be indexed to Average Weekly Ordinary Times Earnings in increments of $5,000 annually. This type of contribution won’t be taxed when paid to your account.

Any amounts between $150,001 and $450,000 will be taxed at the top marginal rate. Contributions over $450,000 aren’t allowed and will be returned to you.

If you are under age 66, the law lets you contribute up to three years worth of after-tax voluntary contributions (i.e. $450,000) as a one-off payment.

Effectively, this means you are using up the limit for the next three years and no further after-tax contributions will be allowed during this time.

The following do not count towards either contribution limit:

payments made to your super from •settlements for injuries resulting in permanent disability, if they are paid to your account within 90 days of you receiving them

Government Co-contributions•

rollovers from another Australian •super fund

20 | Annual Report 2009

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Annual Report 2009 | 21

Other things to know

As super receives special tax breaks the Government limits how much you and your employer can pay in:

the limits apply per member, not per •fund. This means if you have paid into Intrust Super and another fund, the total of all these payments made during the year will count towards your annual limit

in your lifetime, you can pay up •to $1,000,000 into super from the proceeds of the sale of a business

until 2012, some employment •termination payments can be rolled into your super, but only amounts over $1,000,000 will count towards your employer contributions in that year

rollins from overseas funds will count •towards your Non-Concessional Contribution limit. If you prefer you can choose to have some or all of your overseas rollover treated as a taxable contribution, which means it will be taxed at 15% when paid into your account.

Tax File NumbersIt’s in your interest to give us your Tax File Number (TFN) when you join� While you don’t have to do so, if you don’t, you may pay more tax than you have to on both money coming into, and payments made from your account�

If you don’t provide your TFN all deductible (this means Superannuation Guarantee and salary sacrifice) contributions will be taxed at the top marginal rate (currently 46�5%)�

Perhaps more importantly without your TFN we will have to send back any after-tax voluntary contributions you make, potentially excluding you from receiving up to $1,000 from the Government’s Co-contribution Scheme�

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Who manages Intrust Super?

The Trustee is the entity responsible for managing the Fund. It collects and invests contributions, maintains records, reports to members and employers, pays benefits and is responsible for all other activities required to operate the Fund effectively.

The Trustee of Intrust Super (Registrable Superannuation Entity Registration No. R1004397) is the company IS Industry Fund Pty Ltd (ABN 45 010 814 623, Australian Financial Services Licence No: 238051, Registrable Superannuation Entity Licence No. L0001298).

Who are the Directors of the Trustee?

Established in 1988 as a joint initiative of the Queensland Hotels Association (QHA) and the Liquor, Hospitality and Miscellaneous Workers Union (LHMU), employee and employer members of Intrust Super are equally represented on the Trustee board.

Our Trustee Board has six directors, three being appointed by the LHMU and the QHA respectively:

Employee Representatives

Shirley Mellor Chairperson

Kerry Tomlinson Gary Bullock

Employer Representatives

Sandy McDonald Deputy Chairperson

Justin O’Connor Peta Irvine

Service providers

Administrator Australian Administration Services

Auditor BDO Kendalls

Custodian JP Morgan Investor Services

Insurer: Life Cover Hannover Life Re of Australasia Ltd

Insurer: PayGuard Australian Income Protection Pty Ltd

Investment Advisor JANA Investment Advisers Pty Ltd

Legal Advisors McCullough Robertson

Personal Financial Advice Money Solutions Pty Limited

Intrust Super Directory

Annual Report 2009 | 23

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Investment Managers

To help your Intrust Super account achieve its long term objectives, we appoint a range of specialist Investment Managers with a track record of providing solid returns, to invest on the Fund’s behalf� Each manager is chosen based on their suitability in relation to the Fund’s overall investment objectives and strategy� Each manager’s investment performance is regularly reviewed and changes are made where necessary� While some changes to managers were made throughout the year, the managers in place at 30 June 2009 are shown in the following table:

^ JANA Global Core Hedged option is a pooled investment managed by Acadian Asset Management, AllianceBernstein and Capital International.

+ JANA Marathon Option is a pooled investment managed by Marathon Asset Management.

# JANA High Alpha Global Share is a pooled investment managed by Wellington Asset Management, Pzena and Baillie Gifford.

* JANA Emerging Markets is a pooled investment managed by Marvin & Palmer Associates, and Charlemagne Capital Limited.

Investment Manager Assets $ % of total assets

Aus

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E

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AMP Capital Investors 8,025,011 0.9%

Barclays Global Investors 41,800,940 4.9%

Cooper Investors Pty Ltd 63,177,193 7.4%

Integrity Investment Management 46,044,601 5.4%

Northward Capital Pty Ltd 33,231,497 3.9%

Paradice (Small Cap) Investment Management 19,918,695 2.3%

Paradice (Mid Cap) Investment Management 19,755,784 2.3%

Paradice (Large Cap) Investment Management 34,008,049 4.0%

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JANA Global Core Hedged Option ^ 68,703,269 8.1%

JANA Marathon Option + 25,906,828 3.0%

JANA High Alpha Global Share # 48,343,505 5.7%

JANA Emerging Markets * 24,956,078 2.9%

PM Capital 17,836,242 2.1%

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AMP Capital Investors 5,224,380 0.6%

AMP Capital Investors 14,210,831 1.7%

Hastings Funds Management Limited 17,445,991 2.1%

RARE 7,121,463 0.8%

Member’s Equity 604,326 0.1%

Holowesko Partners 9,080,922 1.1%

Trinity Limited 9,689,735 1.1%

AIF Capital 5,289,309 0.6%

The Private Capital Group 3,187,873 0.4%

Macquarie Global Advisors Europe Fund III 1,761,975 0.2%

Macquarie Global Advisors Asia Fund III 1,304,598 0.2%

AMP Capital Investors 1,249,396 0.1%

Def

ensi

ve

Alt

erna

tive

s Barclays Global Investors 16,143,894 1.9%

GMO Australia 30,408,859 3.6%

State Street Global Advisors (Aust mkt neutral) 14,611,739 1.7%

State Street Global Advisors (Asia mkt neutral) 2,939,979 0.3%

Pro

pert

y AMP Property 29,278,818 3.4%

Colonial First State Limited 24,311,671 2.9%

Trinity Limited 21,357,011 2.5%

Bon

ds

(Fix

ed

Inte

rest

) Member’s Equity 2,549,875 0.3%

Pimco Australia 35,006,202 4.1%

Aberdeen (previously known as Credit Suisse Management (Australia) Limited) 35,915,896 4.2%

Cas

h

Macquarie 37,333,345 4.4%

Custodian Cash 12,585,554 1.5%

Aberdeen (previously known as Credit Suisse Management (Australia) Limited) 60,130,314 7.1%

TOTAL 850,451,648 100.0%

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Investment Manager changes during the year

In the 2008/09 financial year RARE Infrastructure were terminated as investment managers and Credit Suisse changed their name to Aberdeen.

Reserves

Intrust Super maintains a small operating reserve produced by making a deduction from overall investment returns. It is designed to act as a ‘buffer’ so that we can finalise figures and issue Annual Member Statements soon after the financial year end. This reserve is excess and is invested according to the Fund’s Balanced Investment Option.

The reserve’s value at the end of the last three financial years are listed below:

30 June 2007 $5,937,392

30 June 2008 $2,198,314

30 June 2009 $2,238,241

We aim to keep the reserve at a level less than 0.5% of Fund assets.

Our approach to investing

Investments are selected purely on their ability to help achieve the relevant investment objective.

Decisions about the selection, retention or realisation of investments in the Fund are primarily based on economic factors. We do not take into account labour standards or environmental, social, or ethical considerations in selecting, retaining or realising the Intrust Super investments, although sometimes these matters do affect economic factors that affect investments.

Policy towards use of derivatives

Intrust Super does not use derivatives directly. However, investment in derivatives such as futures and options, may be used by our underlying Investment Managers.

Derivatives are used to protect the values of portfolios against major falls in market prices or to change portfolio’s exposure to markets more rapidly and efficiently than directly purchasing or selling physical assets.

Further, to assist in achieving the Fund’s investment objectives, the chosen Investment Managers may also use tactical asset allocation techniques which could include investments in derivatives.

Fees

We run a tight ship and work hard to provide you with good value for money. As a 100% industry fund, we only charge fees that are necessary to run the Fund – we do not pay commissions to financial planners or dividends to shareholders.

Investment Managers charge fees to invest members’ money, these costs are taken from the Fund’s investment earnings before they’re credited to members’ accounts. These costs may be different for each and every Investment Option.

As investment arrangements change over time, information about the costs related to each Investment Option will be shown on our website quarterly. Feel free to contact us on 132 467 if you would like us to mail you the information. There are other fees associated with managing your account. For a full listing of fees and charges please refer to the relevant Product Disclosure Statement or visit www.intrust.com.au.

Annual Report 2009 | 25

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Statement of Financial Position as at 30 June 2009 $ 2008 $

ASSETS

Investments

Cash and Short Term Deposits 110,049,213 104,072,692

Fixed Interest 73,471,973 68,767,299

Australian Shares 260,744,234 258,411,445

International Shares 190,963,457 251,346,685

Property 74,947,500 101,117,261

Opportunities 140,275,270 166,458,809

Total Investments 850,451,647 950,174,191

Other Assets

Cash at Bank 4,920,290 5,514,918

Receivables 19,861,150 10,640,344

Deferred Tax Benefits 14,885,822 273,656

Total Other Assets 39,667,262 16,428,918

Fixed Assets 500,177 509,451

TOTAL ASSETS 890,619,086 967,112,560

LIABILITIES

Payables 5,752,207 4,846,189

Income Tax Payable 6,024,689 14,981,441

Deferred Income Tax 1,606,611 1,716,280

TOTAL LIABILITIES 13,383,507 21,543,910

NET ASSETS AVAILABLE TO PAY BENEFITS 877,235,579 945,568,650

Represented by:

LIABILITY FOR ACCRUED BENEFITS

Vested Benefits 874,997,338 943,370,336

Reserve 2,238,241 2,198,314

877,235,579 945,568,650

Financial Statements

26 | Annual Report 2009

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Operating Statement as at 30 June 2009 $ 2008 $

INVESTMENT REVENUE

Interest 580,002 868,465

Distributions 25,624,604 64,218,130

Movement in Net Market Value (181,990,949) (133,154,050)

Other Investment Income 629,099 764,628

(155,157,244) (67,302,827)

CONTRIBUTIONS REVENUE

Employer 117,939,740 114,346,197

Member 6,311,458 10,259,329

Transfers 29,250,478 36,505,653

Government Co-contribution 3,659,883 4,122,865

157,161,559 165,234,044

OTHER REVENUE

Group Life Insurance Proceeds 2,303,600 603,375

Other Income (23,497) (16,295)

2,280,103 587,080

TOTAL REVENUES FROM ORDINARY ACTIVITIES 4,284,418 98,518,297

INVESTMENT EXPENSES - Direct Investment Expenses 2,818,527 4,345,312

GENERAL ADMINISTRATION EXPENSES

Administration Expenses 6,351,248 4,665,758

Audit Fees 59,369 52,582

Operating Expenses 4,184,371 3,879,469

Anti-Detriment Payments 34,144 30,317

Superannuation Contributions Surcharge 3,445 37,918

Insurance Premiums 8,075,550 6,462,580

TOTAL EXPENSES FROM ORDINARY OPERATING ACTIVITIES

21,526,654 19,473,936

OPERATING SURPLUS BEFORE INCOME TAX (17,242,236) 79,044,361

Income Tax Expense (5,525,948) 9,771,706

BENEFITS ACCRUED AS A RESULT OF OPERATIONS AFTER INCOME TAX

(11,716,288) 69,272,655

BDO Kendalls are currently undertaking the annual audit of the Financial Statements. You can obtain a copy of the audited Financial Statements after October 2009 by contacting Intrust Super on 132 467.

Annual Report 2009 | 27

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Annual Report 2009 | 29

Protecting small account balances

In accordance with Federal Government laws, Intrust Super protects small account balances from erosion by fees and charges. This means that if your account balance falls below $1,000, the administration fees (including any termination fee) charged in a year will not be more than the amount of earnings credited for that year.

The only exception is if the Fund’s total administration and operating costs for the year are greater than the total investment earnings for that period. In this case, if your account balance falls below $1,000 you will be charged a maximum of $10 in fees per year. Please note, insurance premiums, contributions tax and contributions surcharge may still be deducted from your account, even if your balance falls below $1,000.

Tax

Superannuation is often taxed at lower rates than other types of investments and generally at a lower rate than you pay on your income through the PAYG system.

Contributions taxA Federal Government contributions tax of 15% applies to all employer contributions. To minimise the tax you pay, Intrust Super deducts the contributions tax from your employer contributions after deducting administration fees and any insurance premiums.

Earnings taxYour account’s investment earnings are taxed at a maximum rate of 15%. This amount is often reduced due to the tax-effective investments used by the Fund. For example, Australian Shares investments may provide franking credits to the Fund, which reduces the total tax paid on investment earnings before they are passed on to members’ accounts.

Benefit payment taxWhen you make a withdrawal from your super account, tax may be deducted and paid to the Federal Government. The amount of tax varies depending on how old you are when you receive the payment and what component is withdrawn. Please see the Fund’s Product Disclosure Statements for more details. The Better Super changes that came into effect from 1 July 2007 have made payments from super tax free after age 60. Before making any decisions about taking a payment from your account, you may wish to consider seeking advice from a suitably qualified financial professional.

Contribution surchargeFrom 1 July 2005, the surcharge no longer applies, however the Tax Office continues to deliver surcharge assessments for surcharge liabilities that relate to past financial years up to that time. Any surcharge amounts will be paid from members’ accounts when liability assessments are received from the Australian Tax Office.

Payments from superAs the Federal Government provides tax incentives to save through super, you generally can’t withdraw from your super account until you meet a condition of release. ‘Preservation’ is the term generally used to describe the limitations on accessing your money in cash before you meet a condition of release.

Your super account may also include:

an unrestricted non-preserved •portion (which may be taken in cash at any time or be kept in your account); and

a restricted non-preserved portion •(which may be taken in cash or retained in your account when you change jobs).

Important information

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We’ll let you know how your account is split between preserved, restricted non-preserved and unrestricted non-preserved on your Member Statement. Preserved benefits can generally only be taken in cash if you retire permanently from the workforce after reaching your preservation age. Your preservation age depends on when you were born and is shown below:

If you were born: Your preservation age is:

Before 30/06/1960 55

1/07/1960 - 30/06/1961 56

1/07/1961 - 30/06/1962 57

1/07/1962 - 30/06/1963 58

1/07/1963 - 30/06/1964 59

After 30/06/1964 60

Before you retire you may apply for a payment if you:

are between ages 60 and 65 and •have left your current employer, or changed jobs;at any time after you turn 65 years old •(even if you are still working);have any unrestricted non-preserved •money in your account. This part of your account can be withdrawn in cash at any time;have any restricted non-preserved •monies. This part of your account may be withdrawn when you leave your employer, regardless of your age;fall permanently ill or become totally •and permanently disabled (this will be dependent upon medical assessments);satisfy the conditions under •current legislation for release on compassionate grounds (please note approval is required from the Australian Prudential Regulation Authority (APRA));experience severe financial hardship •(there are specific Government criteria that must be met); orare an eligible temporary resident •who has permanently departed from Australia.

Don’t make a move without letting us know

It’s important that you keep Intrust Super advised of your current postal address so you don’t lose touch with your money.

Intrust Super may transfer a member’s account balance to AUSFund – Australia’s Unclaimed Super Fund – our appointed Eligible Rollover Fund in some circumstances. These include:

we consider you a lost member when •our mail to you has been returned as we don’t have your current address, or if you have not received contributions in the last two years and your account balance is under $1,000;

if you have ceased employment for at •least nine months with an employer who paid into Intrust Super for you and your balance is under $750; or

if you are noted as being employed •by an Intrust Super contributing employer with an account balance under $750, but have not received contributions in the last 12 months.

The Trustee of Intrust Super is satisfied that the accounts of members transferred to AUSFund will continue to be properly maintained in the new fund. Contact details of AUSFund are:

AUSFund

Mail PO Box 2468, Kent Town SA 5071 Ph 1300 361 798 Email [email protected]

If your superannuation benefits are transferred to AUSFund, your personal information will be used by AUSFund to administer your fund benefits. By this, we mean establishing and managing your account, paying benefits, providing you with membership benefits and services, and corresponding with you.

Once your account balance is transferred to AUSFund:

you will no longer be an Intrust Super •member and all insurance cover for you may cease:

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Annual Report 2009 | 31

you will become an AUSFund member •and be subject to its governing rules and investment objective and strategy. If Intrust Super can provide AUSFund with your current contact details, AUSFund will send you their current Product Disclosure Statement (PDS).

At any time you can contact AUSFund and ask for a copy of their PDS.

If your account balance is $50 or more, a levy of $10 per year or part year will be applied to your account by AUSFund, while lower balances are not subject to the levy they do not receive investment earnings. AUSFund protects all accounts from erosion due to administration levies, so that these cannot exceed the interest credited to each account.

Where possible, we will write to you before we transfer your account balance to AUSFund. You will have 28 days to take action to keep your account open or choose to transfer it to a fund other than AUSFund.

Unclaimed benefits

If we have to make a payment to you and aren’t able to do so because we can’t contact you or your beneficiaries to ask for payment instructions, we will pay the money to the Australian Tax Office. This money can be claimed at any time by contacting them on 13 10 20.

Trust Deed amendments

The Trust Deed is the document that sets out the rules associated with Intrust Super.

The Trust Deed was recently reviewed and no updates were required.

Trustee indemnity insurance

To protect both the Trustee and the benefits of members, the Trustee has taken out indemnity insurance. This protects the Trustee against any claims it cannot satisfy from Fund assets.

Enquiries

Please direct all enquiries to the Intrust Super Contact Centre Officers by phone, email, in writing, or in person to:

Core Super, Executive Super & Select Super members:

Ph 132 467Visit Level 15, 324 Queen Street

Brisbane QLD 4001 Mail GPO Box 1416

Brisbane QLD 4001Fax 1800 603 234Email [email protected]

Super Stream members:

Pension Stream Hotline 1800 000 324Visit Level 15, 324 Queen Street

Brisbane QLD 4001Mail Locked Bag 5042

Parramatta NSW 2124Fax 1300 663 844

Complaints

While Intrust Super strives to provide excellent member services, we acknowledge that services provided and decisions taken may not always satisfy everyone.

Should you be dissatisfied with the service you receive or any other aspect of Intrust Super please contact us to discuss the matter. If this does not resolve your enquiry, please contact the Operations Manager using the details listed above, to make a formal complaint.

We will do our best to acknowledge all complaints in writing within one working day of receipt and aim to resolve all complaints within five working days of receipt; however, at times the nature of the complaint may not make this possible. In these cases, the Trustee will resolve any complaints within a maximum of 90 days.

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If you are not satisfied with the way we handle your complaint, or with its resolution, you may contact the Superannuation Complaints Tribunal. The Tribunal is an independent body set up by the Federal Government to assist members or beneficiaries to resolve certain superannuation complaints. The Tribunal may be able to help resolve your complaint but will only become involved after you have used the Intrust Super internal complaint handling process, as outlined above.

If the Tribunal agrees to hear your complaint, it will firstly try to resolve the matter by assisting the parties to come to a mutual agreement. Should mutual agreement not be reached, the Tribunal can progress the matter to a formal hearing. To find out whether the Tribunal can handle your complaint and the type of information you need to provide, please contact it as follows:

Superannuation Complaints Tribunal

Mail Locked Mail Bag 3060 Melbourne VIC 3001

Ph 1300 780 808

Keeping you in the loop

To help you stay fully informed about your account, Intrust Super and super in general we provide:

Member Statements at least every •six months;

this Annual Report;•

newsletters;•

lunchroom seminars at various •work places;

contact centre services for the cost of •a local call or an email;

information at your fingertips by •visiting www.intrust.com.au.

Additional information

At any time you can ask for a copy of the Trust Deed (the Fund’s rules), the latest audited accounts, the Combined Risk Management Plan and Risk Management Strategy, a copy of the Fund’s Life and PayGuard Insurance policies or the latest Member Guides (Product Disclosure Statements). Contact us on 132 467 or visit www.intrust.com.au if you would like any of these documents. A fee may be charged for providing this information.

Privacy

Intrust Super collects your personal information to establish and administer your account. If you would like to access any personal information we hold about you, please contact us. A copy of the Fund’s privacy policy is available on request or by visiting www.intrust.com.au.

Late payments

To ensure you receive the super contributions you are entitled to, the Trustee has a follow-up process in place to contact employers who have not made contributions to the Fund by the due date. Your Annual Member Statement shows all contributions made up to 30 June. If contributions are not shown here they may have been received after 30 June and will appear on your next Statement.

If you make member voluntary contributions by payroll deduction (these do not include salary sacrifice contributions), by law, your employer has 28 days following the end of the month in which the contributions were deducted from your pay to forward them to the Fund.

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The Trustee of Intrust Super is IS INDUSTRY FUND Pty Ltd | ABN: 45 010 814 623 | AFSL No: 238051 RSE Licence No: L0001298 | RSE Registration No: R1004397 | Intrust Super ABN 65 704 511 371 | SPIN: HPP0100AU HP/ANN/REP 45.1 11/09 ISS10

Visit Level 15, 324 Queen Street Brisbane QLD 4000

Mail GPO Box 1416 Brisbane QLD 4001

Ph 132 467

Fax 1800 603 234

Email [email protected]

Web www.intrust.com.au


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