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ANNUAL REPORT 2013 – 2014

Office of the University Registrar University Visitors Center

registrar@udel.edu

302.831.2132

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Our Mission:

“Providing quality service to the University

community through the development,

maintenance, distribution and effective

communication of academic information”.

Our Vision The Office of the University Registrar, as part of the Enrollment Management Team, strives to:

develop and implement policies and procedures to assure the accuracy, integrity, security, and preservation of every student’s official academic record

evaluate and utilize the latest technology to meet the needs of students, faculty/staff, alumni and the community

recruit and retain dedicated staff to serve our constituents with a commitment to excellence by providing exceptional customer service in a courteous, professional and efficient manner

maintain the highest ethical principles as mandated by our profession

support the overall mission of the University

Core Functions Academic Calendar

Administer UDSIS Access to Student Records

Advising Appointment System

Catalog/Course Inventory Administration

Certification of Athletic Eligibility

Computer Based Testing Center

Credit by Examination

Data Reporting

Degree Audits

Enrollment Certification

FERPA Compliance

Final Exam Scheduling

Grading

Graduation/Diploma Services

Instructor Workload Verification for RBB

Maintenance of Student Academic Records

Readmission Applications

Registration

Residency Reclassification

Schedule and Maintain 172 Central Inventory Classrooms

Schedule of Classes

Training and Development of Campus Community

Transcript Services

Transfer Credit Services

Veterans Enrollment Verification

Annual Report 2013 - 2014

Message from the University Registrar

I am pleased to share with you the

Office of the University Registrar’s 2013-2014 annual report, focusing on our accomplishments over the past year, future initiatives, and core functions of our department.

As many of you have experienced first-hand, the Registrar’s Office is composed of a fantastic team of customer service oriented individuals. This is a hard working group who strive to meet the needs of, and develop strong working relationships with the greater UD community. We look forward to working with you in the upcoming academic year, guided by our mission statement and our newly developed vision statement. I invite you to read both statements listed in boxes on this page. Recently, the Division of Enrollment Management was created, which includes the Registrar’s Office, Admissions, Student Financial Services and the University Tutoring Center. We look forward to contributing to the advancement of the University within this new structure, under the direction of Chris Lucier, Vice President for Enrollment Management.

The Registrar’s Office enjoys little employee turnover. However,

there were two changes this year that merit mentioning: we welcomed Colleen Kent to the department in June, due the retirement of a long-term employee. Colleen, a recent UD grad, came to us from B&E and is our point person for change of majors, degree clearance and issuance of diplomas; and, the ID office, which had been under the umbrella of the Registrar’s Office for many years, was moved to Facilities in order to be more strategically aligned with the future of ID card utilization on campus.

Please feel free to contact me or anyone in the Registrar’s Office if

you have questions or comments about this year’s annual report, our services, or how we can better meet your needs.

Best, Jeff Palmer University Registrar

New to the report this year is a page listing the Registrar Office staff with their accountabilities and their contact information, as well as course meeting pattern comparison graphs that highlight general inventory classroom utilization. Classrooms continue to be heavily used, and at the peak times on Tuesday and Thursday all classrooms with 80 to 140 seats

are in use.

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Future Initiatives

Complete numerous web

initiatives in cooperation with IT

Replacement Diploma

Application

Continue degree audit coding

initiatives:

4+1 Degrees

Conduct an assessment of

the possibility and resource

needs for graduate degree

audits

Consider degree audit reporting

and improved degree clearance

capabilities

Host DVACROA annual meeting

Implement campus-wide

utilization of 25Live classroom

scheduling software

Replace 8 testing computers in

the Computer Based Testing

Center

UDSIS Advising Appointment

System – integrate with external

calendars (ex: Outlook, Google)

UDSIS Security Redesign project

– streamline and better manage

UDSIS security

Key Accomplishments

Added security features and an expanded legend as part of XML transcript implementation. Completed Policies and Best Practices Self-assessment as

recommended by the American Association of Collegiate Registrars &

Admissions Officers

Conducted University-wide college/department visits Coordinated Xiamen University summer program in collaboration with B&E Department Created and Implemented Change of Catalog Year and Course Substitution Webforms Created Change of Major tracking method for better data analysis Created Honors Degree Audits – currently being tested by Honors Department Developed term infrastructure for 7-week spring/fall online graduate program Enhanced the course inventory process to include courses meeting University Breadth Requirements Extracted classroom utilization statistics utilizing X25 software and reported on www.udel.edu/registrar/faculty_staff/classroomutil.html Implemented FERPA acknowledgement for faculty/staff web application Improved WebReg to allow self-service registration into integrated BISC/CHEM courses Increased production of electronic official transcripts to 35% Initiated outreach to incoming freshmen. Streamlined official transcript production process through integration with the National Student Clearinghouse Tested PS/UDSIS patches for 8.53 version upgrade

Annual Report 2013 - 2014 Annual Report 2012 - 2013

nsert Headline Here

www.udel.edu/registrar

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UD Quick Facts: http://www.udel.edu/registrar/ud-facts-resources/

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Annual Report 2013 - 2014

Activities for the Year

Presented at Conferences:

DVACROA – Presented “From Ad-Hoc Reporting to Standard Reporting”

MSACROA - Co-presented with National Student Clearinghouse –

“Electronic Transcripts Solutions”

MSACROA - Presented “Student Directed Academic Access for

Parents/Guardians”

Attended Trainings/Conferences:

AACRAO Annual Conference

AACRAO/IES Institute for International Transfer Credit

AMA Webinar – “How to Write a Darn Good Email”

Blue & Gold Leadership Program

Certifying Official Workshop, PA DOE, Veterans/Military Education

CollegeNet Conference - scheduling/reporting software

Communicating for Leadership Success Workshop

Customer Service Workshop

DVACROA Annual Conference

Full Staff Retreats

o Toured Carvel Research Center, DelTech (Dover), Georgetown,

Lewes, STAR campus, DelTech (Wilm) and Downtown Center

HEUG Alliance Conference 2014

Human Resources-sponsored workshop – “Commit to Confidence”

LSAC Advisory/Research Group Workshop

NCTA Conference

Secure UD Info Security Training

Participated in:

Advisory Council for Exempt Staff (Previously Professional Advisory

Council)

Board of Advisors for “The Successful Registrar”, a Josey Bass Publication

Committee on Undergraduate Records and Certification (CURC)

ISE Lab Tenant Council

ISE Lab Safety Council

New Student Orientation

Office of Student Conduct Appellate Board

Residency Reclassification Appeals Committee

Search Committees – various campus positions

Undergraduate Studies Committee of the Faculty Senate

Trained the Campus Community on:

Advisement Appointment System

Course Substitution

Degree Audits, What-if, and Related Webforms

Schedule of Classes - creating/maintaining SOC in UDSIS

SOC Data Reporting: “Using Excel with Registrar’s SOC COGNOS reports

Student Records Data Reporting: “Using Excel with Office of the University

Registrar’s Standard COGNOS Reports”

Transfer Credit Policies and Evaluation Practices

WebReg FYE’s and Agcelerate

UDSIS Enrollment

Maintained Memberships with:

American Association of Collegiate Registrars

& Admissions Officers (AACRAO)

Delaware Valley Association of Collegiate

Registrars & Officers of Admission

(DVACROA)

Higher Education User Group (HEUG)

Institutional Member (PeopleSoft Users)

Middle States Association of Collegiate

Registrars & Officers of Admission

(MSACROA)

National College Testing Association (NCTA)

Registrar’s Office Retreat - Carvel Research Center

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The University of Delaware does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, gender identity or expression, or sexual orientation in its employment, educational programs and activities, and admissions as required by Title IX of the Educational Amendments of

1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware prohibits sexual harassment, including sexual violence

2013-2014

Academic Actions Posted ........................................................................................................................... 1,603 Advising Calendar - Appointments Created ................................................................................................ 2,950 Catalog/Course Inventory Changes Processed ............................................................................................. 640 CURC (Committee on Undergraduate Records and Certification) Petitions Settled ........................................................................................... 436 Data Report Requests Completed ................................................................................................................. 509 Dean’s List Posted .................................................................................................................................... 13,847 Diploma/Graduation Academic Honors Posted ....................................................................................................................... 641 Certificates Posted ................................................................................................................................. 415 Degrees Posted ................................................................................................................................... 5,146 Degrees with Distinction Posted ............................................................................................................... 95 New & Replacement Diplomas Issued ................................................................................................ 5,523 Enrollment Verification ................................................................................................................................ 3,523 General Honors Award/Posted ...................................................................................................................... 328 Majors/Minors Changed .............................................................................................................................. 9,200 Name Changes Made .................................................................................................................................... 156 Readmission Applications Administered ........................................................................................................ 308 Registration Course Permits Processed .................................................................................................................. 1,631 Enrollment Requests Processed ..................................................................................................... 632,909 Freshmen Registered .......................................................................................................................... 3,793 Grades Changed ................................................................................................................................. 7,913 Grades Posted................................................................................................................................. 344,664 Final ......................................................................................................................................... 222,753 Mid-term ................................................................................................................................... 121,911 Requisites Coded ................................................................................................................................... 275 Residency Reclassifications Reviewed.......................................................................................................... 115 Schedule of Classes Advanced Technology Classroom Created (MEM110) ............................................................................... 1 Class Sections Scheduled ................................................................................................................. 10,974 Classroom Change Requests Processed ............................................................................................... 740 Classrooms Renovated ............................................................................................................................ 12 Final Exams Scheduled ....................................................................................................................... 3,214 Out-of-Class Exams Scheduled ............................................................................................................... 71 Supplemental Course Descriptions Posted ............................................................................................ 267 Service Desk Emails to Registrar@udel.edu Received .............................................................................................. 5117 Phone Calls Received ....................................................................................................................... 10,920 Walk-ins Assisted ................................................................................................................................ 5,035 Special Event Room Reservations ............................................................................................................. 5,415 Number of Occurrences .................................................................................................................... 11,716 Total Attendance ............................................................................................................................. 762,344 Transcripts Issued .................................................................................................................................... 23,676 Transfer Credits Test Credits Posted (A-Levels, AP, CAPE, IB) ............................................................................. 6,002 Students Receiving Transfer Credit ..................................................................................................... 4,296 Tests Administered by Computer Based Testing Center GRE ..................................................................................................................................................... 1,260 LSAT ...................................................................................................................................................... 282 MCAT ....................................................................................................................................................... 13 MPRE ....................................................................................................................................................... 84 PRAXIS ............................................................................................................................................... 2,333 Prometric Contractor Tests ......................................................................................................................... 2 TOEFL .................................................................................................................................................... 232 UDSIS Access Processed ............................................................................................................................ 489 Veterans Benefits Processed ........................................................................................................................ 599

By the Numbers . . .

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The following charts compare fall 2012 & 2013 classroom seating capacity (1-20, 21-40, etc.) & utilization percentage. Ex: T-Th 9:30 – 3:30; all 100 seat classrooms are 100% utilized. This data can be found on our website (www.udel.edu/registrar/faculty_staff/classroomutil.html) and is updated annually.

General Inventory Classroom Utilization Fall 2012 vs. Fall 2013

Our Mission: “Providing quality service to the University community through the development, maintenance and effective communication of academic information.”

Office of the University Registrar

Our Mission: “Providing quality service to the University community through the development, maintenance and effective communication of academic information.”

Jeff Palmer University Registrar

Naomi Nash

Senior Associate Registrar

Deb Wilder Associate Registrar

Suzanne Stanley

Senior Associate Registrar

Charlene Bradley Associate Registrar

Dan Reidinger Assistant Registrar

Claudia Johnson Business Admin. I

Kathy Graham Acad. Records Asst. II

Colleen Kent Acad. Records Asst. II

Krista Urbaniak

Assistant Registrar

Janice Frye Acad. Records Asst. I

Carolyn Reynolds

Acad. Records Asst. I

Lillian Grannum

Acad. Records Asst. I

Patrick Shields Associate Registrar

Jeannie Lewis Acad. Records Asst. I

Lynn Richmond

Acad. Records Asst. III

Patty Brown

Admin. Asst. II

Mary Ruth Pierce Acad. Records Asst. I

Melanie Graybeal Associate Registrar

Sue Walton

Associate Registrar

Patty Barcus Acad. Records Asst. II

Mary Mohr Acad. Records Asst. II

Janice Wiley

Acad. Records Asst. I

Registrar's Office Job Duties

Duty Name Ext. Back-up Ext E-Mail or Link Location

Academic Dishonesty Mary Mohr 1552 Sue Walton 8482 marymohr@udel.edu 214 UVC

Academic Renewal Processing Asst Dean's Office Mary Mohr 1552 www.udel.edu/registrar/faculty_staff/subjects.html 214 UVC

Advising Appointment System UDSIS Naomi Nash 1553 nnash@udel.edu 136UVC

Advisor Problems/Advisor Notes/Access Krista Urbaniak 2122 urbaniak@udel.edu 209 UVC

Change Graduation Term (Graduate) Graduate Studies 2129 http://www.udel.edu/gradoffice/ 234 HH

Change Graduation Term (Undergrad) On-Line Colleen Kent 8924 http://www.udel.edu/udsis-students/changeacaplan.html 134 UVC

Change of Catalog Webform Processing Lynn Richmond 8991 Dan Reidinger 8928 richmond@udel.edu 214UVC

Change of Major, Minor, Concentration Processing Colleen Kent 8924 Lynn Richmond 8991 http://www.udel.edu/udsis-students/changeacaplan.html 134 UVC

Classroom Maintenance Concerns Jeannie Lewis 6599 Plant Ops 1141 rlewis@udel.edu 212 UVC

Classroom Requests - all other On-Line 2114 Jeannie Lewis 6599 scheduloffice@udel.edu 212 UVC

Classroom Requests - for course/term Patty Barcus 1483 Melanie Graybeal 1270 pbarcus@udel.edu 212 UVC

Committee on UGRD Rec. & Cert (CURC) Asst Dean's Office Mary Mohr 1552 http://www.udel.edu/registrar/students/curc.html 214 UVC

Computer Lab Reservations On-Line 2114 Jeannie Lewis 6599 rlewis@udel.edu 212 UVC

Course Approval Process 2114 Suzanne Stanley 6592 http://www.udel.edu/registrar/faculty_staff/courseinv.html 211 UVC

Course Descriptions Request On-Line Janice Frye 1554 registrar@udel.edu 135 UVC

Course scheduling or cancellation Patty Barcus 1483 Melanie Graybeal 1270 pbarcus@udel.edu 212 UVC

Course Substitution Webform Processing Lynn Richmond 8991 Dan Reidinger 8928 richmond@udel.edu 214 UVC

Course Titling On-line Mary Mohr 1552 http://www.udel.edu/webforms 214 UVC

Credit by Exam (University Course) Academic Dept. Mary Mohr/Patty Barcus http://www.udel.edu/registrar/course-info-registration/credit-by-exam.html 214 UVC

Dean's List Patrick Shields 1280 Krista Urbaniak 2122 pshields@udel.edu 209 UVC

Degree Audit & What-If Audit Reports Dan Reidinger 8928 Naomi Nash 1553 danr@udel.edu 130 UVC

Diploma order / replacement On-Line Colleen Kent 8924 http://www.udel.edu/registrar/graduation-diplomas/diplomas.html 134 UVC

Disabled student concerns and schedules Patty Barcus 1483 Jeannie Lewis 6599 pbarcus@udel.edu 212 UVC

Duplicate ID's Patty Brown 2727 Patrick Shields 1280 plbrown@udel.edu 212 UVC

Enrollment Verification On-Line Janice Wiley 8987 http://www.udel.edu/registrar/students/enrl-verif.html 137 UVC

Exams - scheduling, rooms, student 's Jeannie Lewis 6599 Suzanne Stanley 6592 rlewis@udel.edu 212 UVC

Exemptions (ENGL, MATH, Lang.) Academic Dept. Mary Mohr 1552 http://www.udel.edu/registrar/subjects.html 214 UVC

Grade changes, problems, extensions, questions Mary Mohr 1552 Sue Walton 8482 marymohr@udel.edu 214 UVC

Graduation questions - Academic Honors Colleen Kent 8924 Naomi Nash 1553

134 UVC

Leave of Absence Questions Asst Dean's Office http://www.udel.edu/registrar/policies-procedures/withdr-la-timeoff.html 135 UVC

Leave of Absence Webform Processing Patty Brown 2727 Lynn Richmond 8991 plbrown@udel.edu 135 UVC

Loan deferment letters (Verifying current enrollment) On-Line Janice Wiley 8987 http://www.udel.edu/registrar/students/enrl-verif.html 137 UVC

Name Change On-Line Janice Frye 1554 http://www.udel.edu/registrar/students/forms/namechange.html 134 UVC

NCAA Eligibility Patrick Shields 1280 Krista Urbaniak 2122 pshields@udel.edu 209 UVC

PIN Reset (On-Campus: UVC) Student Worker 2132 Janice Wiley 8987 registrar@udel.edu 137 UVC

Readmission Application On-Line Lynn Richmond 8991 http://www.udel.edu/registrar/students/forms/reapply.html 134 UVC

Registration books & information On-Line http://www.udel.edu/registrar/course-info-registration/

Registration questions / problems Mary Mohr 1552 Sue Walton 8482 marymohr@udel.edu 214 UVC

Reporting: Registrar's Office Standard Reports On-Line Krista Urbaniak 2122 http://www.udel.edu/registrar/faculty_staff/reports/index.html 209 UVC

Reporting: UDSIS Data requests On-Line - Registrar-datarequest@udel.edu 2122 https://www.udel.edu/registrar/faculty_staff/formsec/Data-request.html 209 UVC

Residency Janice Frye 1554 Krista Urbaniak 2122 janicef@udel.edu 135 UVC

Social Security Number Change/Problems Janice Frye 1554 Patrick Shields 1280 janicef@udel.edu 135 UVC

Standardized test - GRE, Praxis, TOEFL, MCAT, LSAT MaryRuth Pierce 6717 Melanie Graybeal 1270 mpierce@udel.edu 218 ALS

Test Credits (AP, IB, CAPE, etc.) Charlene Bradley 1985 http://www.udel.edu/registrar/transfer/ 129 UVC

Transcripts - Official UDSIS Lillian Grannum 1289 http://www.udel.edu/udsis-student 138 UVC

Transcripts - Unofficial UDSIS Janice Frye 1554 http://www.udel.edu/udsis-student 135 UVC

Transfer Credit - Domestic Credits Kathy Graham 1551 Carolyn Reynolds 8997 transfercredit@udel.edu 134 UVC

Transfer Credits - International Credits Charlene Bradley 1985 cewb@udel.edu 129 UVC

Transfer Credit Matrix Carolyn Reynolds 8997 Kathy Graham 1551 https://primus.nss.udel.edu/transfercredit/index.action 134 UVC

UDSIS Access On-Line Deb Wilder 3871 UDSIS Student Records Access Request 207 UVC

UDSIS Training On-Line Deb Wilder 3871 http://www.udel.edu/registrar/helpdocs/facstaff.html 207 UVC

Veterans Education Benefits Janice Frye 1554 Sue Walton 8482 vabenefits@udel.edu 135 UVC

Withdrawal Questions Asst Dean's Office http://www.udel.edu/registrar/faculty_staff/subjects.html 135 UVC

Withdrawal Webform Processing Patty Brown 2727 Lynn Richmond 8991 plbrown@udel.edu 135 UVC