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GROUPEAFNOR.ORG ANNUAL REPORT //2015
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GROUPEAFNOR.ORG

ANNUALREPORT//2015

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PEFC/10-31-1427

AFNOR Group Communication – S1605110Graphic design: GAYA. Photo credits © Hubert Mouillade (p. 3, 24, 39, 42) - Fotolia. Printed on PEFC-certified paper/10-31-1427.

AFNOR ASSOCIATION ANNUAL REPORT 2015 3

2015 WILL HAVE BEEN A PIVOTAL YEAR FOR AFNOR. As a matter of fact, standardization professionals finalized the revision of two voluntary standards that are renowned for having been extensively and successfully deployed within the international economic community. Those standards are none other than ISO 9001 and ISO 14001. These standards provide new guidelines for quality and environmental management systems. These two key topics have long held a prominent place in AFNOR's roadmap alongside more recent subject areas, including services, the factory of the future and the silver economy.

The publication of the revised ISO 14001 standard coincided with the COP21 conference in Paris late 2015, which confirmed that climate change is one of the major ecological issues facing this century. AFNOR was represented in the conference through the International Organization for Standardization (ISO). With the burning of fossil fuels representing a major contributing factor to the greenhouse effect, the conference served as the ideal platform for putting the spotlight on energy efficiency, a key aspect of France's Energy Transition Act passed in August 2015 and for which AFNOR has proactively provided a wealth of ideas and solutions.

2015 also heralds a transitional period for AFNOR and its members and partners. Firstly, the 2011-2015 version of the French standardization strategy is being superseded by the new 2016-2018 version, and secondly the performance contract signed with the French government is being renewed to cover the same timescale. This report contains a general review of both topics. This transitional period represents the ideal opportunity to extend our deep gratitude towards all those actively working within the French standardization system, meaning companies (suppliers and customers), public authorities, consumer associations, local authorities and NGOs. We would also like to acknowledge the experts who have been entrusted with new responsibilities, especially the new chairmen and chairwomen of the strategic committees and the members of the new Audit and Evaluation Committee (CAE), which is responsible for ensuring that AFNOR and the sector-based standardization bureaus run smoothly.

EDITORIAL

The AFNOR Group stepped up its efforts to embrace digital technologies. A new website called Norm'info was developed

to encourage all stakeholders to take part in the standardization process and keep a close eye on each stage in the creation of a voluntary standard. Three studies were released in 2015 by AFNOR in collaboration with consulting firm BIPE, by BSI in the United Kingdom and by think tank Fabrique de l'Industrie respectively. Their findings gave new evidence of how voluntary standardization can act as a catalyst for growth, hence the importance of engaging all stakeholders in voluntary standards. The study into the economic impact of standardization, which was conducted by BIPE on behalf of AFNOR, offers an accurate assessment of how enterprises can improve their economic performance by participating in standardization, whether actively contributing to standardization work or frequently using the standards once published. Three figures paint an especially revealing picture: 20 % additional growth in revenue, 19 % extra revenue from exports and a €15 billion contribution to the national product.

Finally, we would like to give our heartfelt thanks to all the employees at the AFNOR Group, who overcame the climate of fear following the events in 2015 and demonstrated the full extent of their dedication by ensuring business as usual within the Group and accommodating the needs of our different stakeholders by maintaining international meetings, training sessions and other standardization commissions. In doing so, they epitomized the values that are so close to AFNOR's heart - teamwork, quality, trust and responsibility - and offered a tremendous example of the ideal of "living together in harmony" that we are striving to achieve.

Claude Satinet, Chairman

of the Board of Directors

Olivier Peyrat, Managing Director

AFNOR Group Communication – S1605110Graphic design: GAYA. Photo credits © Hubert Mouillade (p. 3, 24, 39, 42) - Fotolia. Printed on PEFC-certified paper/10-31-1427.

4 ANNUAL REPORT 2015 AFNOR ASSOCIATION

AFNOR, A REGISTERED NOT-FOR-PROFIT ORGANIZATION, IS VESTED WITH A GENERAL-INTEREST MISSION, AS DEFINED BY THE FRENCH STANDARDIZATION REGULATION OF 16 JUNE 2009, TO:• Determine voluntary standardization needs.• Mobilize interested parties.• Promote France's positions at the European and international levels.• Organize public enquiries for each draft French, European or international

standard and approve the final version.

AFNOR fulfills its mission based on four values: teamwork, quality, trust and responsibility.

AFNOR: BUILDING CONFIDENCE SINCE 1926

SIGNIFICANT EVENTS IN 2015

LIFE OF THE ASSOCIATION

RESPONSIBLE AND SUSTAINABLE

STAKEHOLDERS AND LIFE OF THE FRENCH STANDARDIZATION SYSTEM

07

23

31

37

AFNOR ASSOCIATION ANNUAL REPORT 2015 5

STANDARDIZATION: A REAL ASSET FOR BOOSTING THE ECONOMIC PERFORMANCE OF ENTERPRISES THAT ENGAGE WITH THE APPROACH

07

23

31

37ENTERPRISES THAT PREPARE AND APPLY VOLUNTARY STANDARDS EXPERIENCE A REAL BENEFIT THAT IS REFLECTED IN THEIR BOTTOM LINE.

Source: Study into the economic impact of standardization, BIPE, January 2016.

/THE BENEFITS IN THREE FIGURES

Enterprises taking part in standardization commissions enjoy an annual growth rate of 4 % compared to 3.3 % on average for all enterprises, whether or not involved. In other words, taking part in the standardization process opens up markets, enabling an enterprise to be in the right place at the right time and with the right product or service.

Enterprises that purchase standards or take part in standardization commissions generate more exports: their export rate is 18.2 % as opposed to 15.3 % for all enterprises. Basically, a standard can act as a passport to higher sales beyond national borders.

The use of voluntary standards generates a €15 billion contribution a year to French production (based on the total revenue of all French enterprises). Put another way, if these enterprises did not apply standards for their products and services, they would sell less and therefore produce less. Ultimately, the result is worth the effort: getting involved in standardization is an investment that truly pays off!

ADDITIONAL GROWTH IN THE ENTERPRISE'S

REVENUEEXTRA REVENUE FROM EXPORTS

ANNUAL CONTRIBUTION TO FRANCE'S NATIONAL

PRODUCT

6 ANNUAL REPORT 2015 AFNOR ASSOCIATION

OVER 140,000 INDIVIDUAL

STANDARDS SOLD

2,049 PUBLIC ENQUIRIES

168 INTERNATIONAL

MEETINGS IN FRANCE

131 PROFESSIONALS TRAINED

ON STANDARDIZATION

STANDARDIZATION COMMISSIONS

997

49 % HEADED

BY THE SSBS (SECTOR-BASED

STANDARDIZATION BUREAUS)

690 NEW STANDARDS

PUBLISHED

+

32 NEW

MEMBERS

FRANCE'S POSITION AMONG INTERNATIONAL STANDARDIZATION ORGANIZATIONS:

13 new responsibilities obtained // No. 2 in Europe (CEN: 33 countries)In the world's top 5 (ISO: 166 countries)

34,375 standards and normative documents

90 % of voluntary standards are European or international in origin

Fewer than 1 % of standards are legally mandatory

Over 20,000 professionals have chosen to engage with standardization

KEY FIGURES 2015

1,263 STANDARDS

REVISED

1,192 STANDARDS

WITHDRAWN

_

51 % HEADED

BY AFNOR

SIGNIFICANT

7

BODIES AND GOVERNANCE

INTERNATIONAL REPRESENTATION

INITIATIVES PROMOTING VOLUNTARY STANDARDIZATION

NEW VOLUNTARY STANDARDS

NEW PROSPECTS

AFNOR PUBLISHING INFORMATION AND SOLUTIONS

STANDARDIZATION COSTS AND RESOURCES

INCOME STATEMENTS

EVENTSIN 2015

SIGNIFICANT EVENTS IN2015

8 ANNUAL REPORT 2015 AFNOR ASSOCIATION

BODIES AND GOVERNANCE// NEW REPRESENTATIVESSEVERAL NEW PEOPLE HAVE JOINED AFNOR'S GOVERNING BODIES.

BOARD OF DIRECTORSArrivals/ Julie Chaminade (AIMCC) replaces Marc Lebrun/ Eric Durand (FFB)/ Christophe Bonnin (Veolia Eau)/ Stéphane Dupré La Tour (EDF) replaces Jacques Munier/ Jean-Michel Poulier (GIFAS) replaces Catherine Giudicelli/ Marie-Laurence Guillaume (Ministry of Labour, Employment and Vocational Training) replaces Valérie Delahaye-Guillocheau

Ex-officio Board members/ Jean-Louis Tertian (Comptroller General) replaces Albert-Patrice Peirano/ Bernard Raspaud, Chairman of the Audit and Evaluation Committee, replaces François Falconnet

VINCENT LAFLÈCHE CEN PRESIDENT ELECTVincent Laflèche, Chairman of the Board of the French Office for Geological and Mining Research (BRGM) and former Chairman of INERIS (National Institute of the Industrial Environment and Risks), was appointed President Elect of the European Committee for Standardization (CEN) in June 2015. He will work alongside the current President, Friedrich Smaxwill, throughout 2016 before taking over in January 2017 and until 2019.

STRATEGIC COMMITTEES/ Sport, leisure and consumer goods: Sophie Huberson (SNELAC) replaces Catherine Trachtenberg (FIFAS), Stéphane Jock (Décathlon France), Vice-Chairman/ Construction and town planning: Phillippe Estingoy (Agence Qualité Construction) replaces François Pellegrin (UNSFA Architectes)/ Information and digital communication: Yves Lequerrec (Banque Postale) replaces Philippe Courqueux (CORA)/ Health and social welfare: Michel Ballereau (Le Noble Age) replaces Bjorn Fahlgren (APHP)/ Occupational health & safety: Olivier Toche (Ministry of Labour, Employment, Vocational Training and Social Dialogue) replaces Valérie Delahaye-Guillocheau/ Transport and logistics: Florence Castel (Advancity) replaces Jean-Bernard Kovarik (DGITM)

AUDIT AND EVALUATION COMMITTEE (CAE)/ Bernard Raspaud, Chairman appointed in October 2015New membersGuy Coquillat, Ernestine Andréa Ilboudo, Philippe Le Coustumer, Anne-Marie Le Niger, Patrick Ménanteau and Jean-Charles Sarbach.

STANDARDIZATION AND TRADES AND CRAFT CONSULTATION COMMITTEE (CCNA)/ Philippe Bach, Chairman of PROCOPI, designated by CGPME, replaces Sandrine Bourgogne, resigning

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 9

// INTERNATIONAL STANDARDIZATION: THE FOCUS OF MEMBER EVENTSAFNOR members were treated to exclusive meetings and VIP invitations throughout 2015. Dinesh Chand Sharma, a European standardization expert based in Delhi, spoke with members about the reform of India's voluntary standardization sector. Another highlight was the attendance of IEC's General Secretary (International Electrotechnical Commission) for an exclusive conference on international standardization activities in the field of electrotechnologies. A series of theme-based events was also organized for members in Paris and across the country. Voluntary standardization in the service sector, big data, ecolabelling, transport of cultural goods… 13 events in all were held, without forgetting the special events specifically covering the revised versions of the ISO 9001 and 14001 international standards.

"OR NORMES" AND "AMPÈRE" AWARDS // 14 PEOPLE HONOUREDFor the first time in 2015, the "Or Normes" and "André-Marie Ampère" Awards were presented to 14 professionals from a wide range of sectors during a joint ceremony on 25 June 2015. André-Marie Ampère is an award created by the French Electrotechnical Committee, which used to be hosted by UTE, the Union Technique de l’Électricité. Since AFNOR and UTE merged in 2014, AFNOR was keen to maintain the Ampère Awards, which pay tribute to people who have demonstrated their commitment to furthering standardization in the field of electrotechnologies. Since 2009, 43 people have received the Ampère Award, while 75 people have received the Or Normes Award.

1,782 members, including

32 new subscriptions

> Success of the year: the "Transport of Cultural Goods" Exclusive Meeting was held in December 2015 and featured over 115 participants.

// MEMBERSHIP: A HIGH VALUE-ADDED SOLUTIONIn 2015, the Member Relations team launched a large-scale survey targeting the AFNOR Association's 1,782 members with the aim of determining their level of satisfaction with the range of services available, evaluating their familiarity with those services, and ascertaining their expectations for additional services. Over 70 % of respondents confirmed that AFNOR membership creates value for their organization. Above all, they enjoy watch services and exclusive alerts on the latest developments in the standardization sector, and they value their special relationship with a dedicated team and the impression of strengthening their reputation as experts in their particular field. The outcome is a high level of overall satisfaction that has risen significantly over the last two years, with 83 % of corporate officers satisfied with membership (10 % of whom are highly satisfied) and 100 % of occasional users satisfied with the membership services (16 % of whom are highly satisfied). This invaluable information prompted the Group to carry out a general review of the services available to members. Personalized contacts and new tools: a new array of services will be developed in 2016.

SIGNIFICANT EVENTS IN2015

10 ANNUAL REPORT 2015 AFNOR ASSOCIATION

// CLOSURE OF THE FRENCH STANDARDIZATION STRATEGY 2011-20152015 marked the final year of the French standardization strategy for 2011-2015 and therefore warranted a review of the strategy's performance. The programme's successes include measures to help industry achieve a competitive advantage and boost the performance of the French economy through a series of initiatives spanning several economic sectors. Also worthy of a mention are the actions aimed at creating superior value for the European and international standardization systems, as well as initiatives to address such social issues as ageing. In terms of education and external communication, the development of training courses and teaching aids and also the integration of standardization into higher education proved to be tremendously successful.Disappointments include measures to drive innovation and research, which fell victim to the major time investment that characterizes projects in this particular field. Areas in which performance could be improved include measures aimed at promoting the investment of standardization experts, and ways of making it easier for all stakeholders to take the initiative, contribute, participate and provide feedback. The new Norm'info website (see p. 13) has been developed

in response to the last point. Several actions were also spearheaded to facilitate the participation of SMEs and microbusinesses in the standardization process, but results were more contrasting with respect to the participation of civil society.

// A FULFILLED PERFORMANCE CONTRACT BETWEEN AFNOR AND THE FRENCH GOVERNMENTThe 2011-2015 performance contract between AFNOR and the French government was reviewed in 2015. The contract featured 5 focus areas, 12 objectives and 31 actions in alignment with the French standardization strategy covering the same period. The following events took place during the contract term:

The 2011-2015 performance contract is being renewed by a new contract for 2016-2018. The content reflects the findings and recommendations established by the Interministerial Delegate for Standards in the mission report that she submitted to the Minister of the Economy, Industry and the Digital Sector in February 2015. The contract should be signed in the next few weeks.

When defining the French standardization strategy for 2016-2018, the Standardization Coordination and Steering Committee (CCPN) focused efforts on two key ideas throughout 2015: digitalization of society and the digital economy on the one hand, and climate and the environment on the other.These ideas permeate all the multi-sector topics chosen:• Energy transition• Silver economy• Circular economy• Digital economy• Sustainable and smart cities• Factory of the future• Collaborative economy & sharing economy• Services

300 INVESTIGATIONS carried out on behalf of the different strategic committees.16 CCPN MEETINGS, including 2 strategic seminars, over 400 documents prepared and 10 ad hoc groups created.9 INTERMEDIATE ISSUES of the Rules for French Standardization (RFS), the last of which included a revision of the operating rules for standardization.230 DECISIONS A YEAR by the CEN Technical Board and resolutions by the ISO Technical Management Board analyzed.44 MEETINGS of the Audit and Evaluation Committee (CAE).

200 MEETINGS of the strategic committees.AFNOR - A MEMBER OF 14 POLICY governing bodies at CEN, CENELEC, ISO and IEC, with participation in over 50 meetings a year.OVER 30 BILATERAL relations or overseas delegations received.9,000 OPERATOR REQUESTS a year addressed (votes, translation requests, illustrations, etc.) and 2,000 public enquiries held every year with over 900,000 people consulted.900 STANDARDIZATION EXPERTS trained.

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 11

HEALTHCARE WASTE // FRANCE SEALS THE DEALIn 2015, France was given a new international responsibility in the form of secretariat duties for the working group on sharps injury protection, which represents one of the healthcare waste categories. This strong vantage point enabled French professionals to voice the need for a revision to the draft standard on "Sharps injury protection - Requirements and test methods - Sharps containers".

INTERNATIONAL REPRESENTATION

// SIGHTS SET ON CHINAThe first Chinese-French standardization seminar was held in November 2015 in Beijing. The 120 representatives (equal number of French and Chinese) turned this first major event into a success. Experts attempted to determine how voluntary standards can give greater structure to the following three areas: smart cities, food & drink and the silver economy.

INFLUENCE // FRANCE IN THE TOP 5Voluntary standardization is an important tool for building influence at the international level. Note that 90 % of voluntary standards are international in origin. France's status in terms of the responsibilities that it holds in European and international standardization organizations is an asset that must be safeguarded. In 2015, AFNOR was still well placed in the top five of the most influential standardization organizations, behind Germany and the United States. Amidst growing competition to reach a place on the podium - especially from Asia, China and Japan - AFNOR chairs close to 10 % of ISO's technical committees and subcommittees.

France proposed and obtained two new subcommittees: one on liquefied natural gas (LNG) installations and equipment

and the other on vape and vapour products (which includes electronic cigarettes).In Europe, France is the second-largest contributor behind Germany, with oversight responsibilities for 21 % of CEN technical committees and 19 % of CEN working groups (European

Committee for Standardization). In 2015, AFNOR was vested with the responsibility for two newly-created technical committees: one on electronic cigarettes and the other on additive manufacturing. In the field of electrotechnologies, France has held onto its second place, just behind the United States, with secretariat responsibilities for 14 % of IEC's technical committees and subcommittees. France has also maintained its third place in CENELEC's technical work.

13 new responsibilities obtained in 2015 for France within CEN and ISO

> Managers from AFNOR

Standardization travelled to Beijing.

SIGNIFICANT EVENTS IN2015

12 ANNUAL REPORT 2015 AFNOR ASSOCIATION

CABIN AIR QUALITY ON COMMERCIAL AIRCRAFT // BNAE COORDINATES EUROPEAN WORK In December 2014, a European technical committee (CEN/TC 436) was created, and France quickly made moves to take on secretariat responsibilities. Oversight of the committee has been awarded to BNAE (Standardization Bureau for Aeronautics and Space), which also chairs the French standardization commission on the same subject.

ELECTRONIC CIGARETTES // GOING INTERNATIONALIn the wake of the publication of the world's first two voluntary standards on electronic cigarettes and e-liquids in March 2015, France is poised to oversee international standardization work on the subject. France is already responsible for coordinating standardization work at the European level within CEN. Over 20 countries have signed up for this collaborative project, for which the two French standards will serve as the blueprint.

// A FRANCO-EUROPEAN COLLOQUIUM ON STANDARDIZATION IN THE SERVICE SECTOR Voluntary standardization is suffering from a lack of participation in the service sector. Such is the opinion voiced by the European standardization organizations attending a colloquium staged by both AFNOR and CEN on 19 November 2015 in Paris. Participants addressed three main issues: how voluntary standardization supports innovation in the service sector, how to manage trust and service reputation.

// FRANCO-MONGOLIAN COOPERATION ON VOLUNTARY STANDARDSOn 26 October 2015, AFNOR and the Mongolian Agency for Standardization and Metrology (MASM) signed a cooperation agreement. The aim is to exchange information and foster closer ties between both organizations' positions in order to influence future international voluntary standards.

> Galbadrakh Gantumur, Chairman of MASM, and Isabelle Rimbert, Deputy Director of AFNOR Standardization.

BUILDING INFORMATION MODELLING (BIM) // THE FRENCH STANDARD HITS THE EXPORT MARKETIn September 2015, voluntary standardization work began in Europe with the aim of developing a common method for describing the properties of construction products featuring the BIM approach (Building Information Modelling). France is highly involved in the subject and is planning to defend the French experimental standard.

PERSONAL LIGHT ELECTRIC VEHICLES // A EUROPEAN STANDARD Following France's initiative, work was launched on a draft voluntary European standard in 2015 to guarantee the safety of personal light electric vehicles. Such vehicles are currently marketed without prior testing due to a lack of harmonized and shared methods, including tests on braking, tyres, handlebars, battery, platform solidity, and so on.

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 13

5,998 accounts registered on the Teachers portal

INITIATIVES PROMOTING VOLUNTARY STANDARDIZATION

// NORM'INFO: A NEW WAY OF EXPERIENCING STANDARDIZATIONLate 2015, the finishing touches were put to Norm'info, an online tool for keeping track of the voluntary standardization process. Norm'info is designed to make it easier for all stakeholders to take part in the standardization process at each step in the life cycle of a voluntary standard and engage new stakeholders with the process. Featuring a user-friendly and personalized interface, Norm'info provides one-click access to the desired content and allows users to express their opinion during public enquiries and see how draft voluntary standards are approved or even reviewed or cancelled. Since its launch, the site has experienced a major increase in traffic with 20,000 visits by the end of April 2016.> Visit www.norminfo.afnor.org

INDUSTRY OF THE FUTURE // AFNOR ASCERTAINS THE NEEDSThe "Industry of the Future" plan implemented by the French government in 2015 aims to promote the design of factories that are smart, connected, flexible, more energy-efficient, and so on. In the wake of the plan, AFNOR launched a wide-sweeping consultation process in December 2015 to invite trade federations, industry and stakeholders of the "Industry of the Future" plan to express their standardization needs and expectations.

// TEACHERS CONVINCED ABOUT THE VALUE OF VOLUNTARY STANDARDSIn 2015, 25 teachers representing every discipline and from across the country took part in the annual standardization awareness-raising session organized in line with the partnership agreement between AFNOR and ADIUT (Association of Institute of Technology Directors) signed in 2008. The session included testimonials from several companies (Total, Décathlon and small business Poseidon) and teachers involved in standardization work, an insight into the "soft law" approach and a detailed look at ISO 9001.

// VOLUNTARY STANDARDS TACKLING CLIMATE CHANGEThe COP21 conference was held in Le Bourget from 30 November to 12 December 2015. ISO (International Organization for Standardization) represented the voluntary standardization community, including AFNOR for France. As Olivier Peyrat, Managing Director of AFNOR, explained in a column that was published in the press, voluntary standardization is not an end in itself, but a means, namely a proven means for outperforming unilateral approaches and speaking the same language when fighting against climate change, such as for recording greenhouse gas emissions. Acting through AFNOR, France is leading an international working group on the subject.

SIGNIFICANT EVENTS IN2015

14 ANNUAL REPORT 2015 AFNOR ASSOCIATION

// DOING THE ROUNDS WITH THE CIRCULAR ECONOMYIn 2015, AFNOR took a closer look at the circular economy to examine how this concept, which is highlighted in France's Energy Transition Act to promote green growth that was enacted in August, can inspire new voluntary standards. Featuring close links to environmental issues, whose body of standards is based on ISO 14001 (and its revised version in 2015), the circular economy is being brainstormed by a number of strategic committees and standardization commissions with the emphasis on changing the paradigm to do away with the linear economy and its vicious circle of "take-consume-dispose". Furthermore, Ségolène Royal, Minister of Ecology, Sustainable Development and Energy, wrote to the Managing Director of AFNOR on 18 September 2015 to express her wish to see voluntary standardization encompass all the topics in relation with the Energy Transition Act, as part of the agreement between the ministry and AFNOR.

// REPORT ON THE SILVER ECONOMYDuring a strategic committee meeting on the silver economy in September 2015, Emmanuel Macron, Minister of the Economy, Industry and the Digital Sector, and Laurence Rossignol, Minister of State for the Family, Children, Elderly People and Adult Care, hailed the report issued by the AFNOR focus group on this subject of tomorrow's world.The report was published in July and identifies nine key sectors for developing the range of products and services available to the over-60s through the use of voluntary standards, i.e. food & drink, transport, housing, workplace, health and social welfare, financial services, leisure, sports and tourism, consumer goods and information technologies.

// BIG DATA AND SERVICES: EMERGING TOPICSHow do you guarantee high-quality services from multiple providers offering the same service? How do you avoid getting lost in the world of big data? The white papers published by AFNOR which all include a brief summary provide answers to the problems faced by novices and experts alike. They all show how voluntary standardization can provide a clearer understanding of such issues. The white papers include "Big data: impact and expectations for standardization" and "How should services be standardized?" These documents are open to everyone and are available online free of charge. // SMART CARDS:

A LOVE AFFAIR BETWEEN INNOVATION AND VOLUNTARY STANDARDSDuring the second half of 2015, the Musée des Arts et Métiers in Paris paid homage to a French invention that has changed the everyday lives of people around the world: the smart card. The AFNOR Standardization Fund lent its support to the exhibition, which specifically illustrated the benefits inherent in using voluntary standards. Established by consensus between enterprises, consumers and the relevant associations, AFNOR and subsequently ISO standards guarantee a stable infrastructure for all market players, in addition to patents, the first of which were registered in 1970s.

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 15

NEW VOLUNTARY STANDARDS

QUALITY // THE REVISED ISO 9001 September 2015 saw the release of the new version of ISO 9001, the flagship quality management standard. The new version allows organizations to address risks and opportunities more effectively, adapt their approach to better serve the organization's strategy and control the entire value chain. The revision process involved experts from over 90 countries, including France.

TRANSPORT // NEW TACTILE GROUND SURFACE INDICATORSThe P98-352 standard, which defines criteria for the operation, performance and test methods of tactile ground surface indicators, was updated in November 2015. This French standard was developed by professionals, local authorities and associations representing blind and vision-impaired persons as part of an ad hoc committee of the BNTRA (Standardization Bureau for transport, highways and planning).

WINE // ISO 26000 IN THE BOTTLEReduction of pollution, protection of resources, information and protection for the consumer, working conditions, public health… AFNOR published a guide in 2015 that offers suggestions for addressing all the social responsibility aspects of the wine industry. At the initiative of Inter Oc (the Joint-Trade Organization for Pays d'Oc IGP Wines), the guide was developed under AFNOR's guidance as part of a collective effort by approximately 40 trade organizations that are highly committed to seeing every stakeholder in the wine-growing chain, from the grape to the bottle, help protect the land.

ENVIRONMENT // NEW VERSION OF ISO 14001 Life cycle, environmental performance, extraction of resources... The new 2015 version of the ISO 14001 voluntary standard takes over from the 2004 edition and covers a broader conception of the environment. It helps public and private agencies adopt an environmental management approach that is more focused on controlling their risks and listening to their stakeholders. The revised version bears testament to the intensive international work effort featuring 88 countries, including France acting through AFNOR.

SIGNIFICANT EVENTS IN2015

16 ANNUAL REPORT 2015 AFNOR ASSOCIATION

RISKS // IMPROVED SECURITY FOR HEALTHCARE WASTE PACKAGINGThe healthcare waste generated by medical facilities and veterinary practices presents risks for healthcare employees and all people involved in collecting and treating healthcare waste. Published on 18 April 2015, AFNOR standard X30-511 specifies shared safety requirements for all categories of potentially-infectious sharps packaging.

HEALTH // GREATER ERGONOMICS FOR SORTING CABINSAFNOR standard X35-702 provides designers and operators of household waste sorting cabins with ergonomic recommendations for reducing musculoskeletal disorders (MSDs) in employees performing repetitive tasks.

ANIMAL HEALTH // SUCCESS OF THE AFNOR U47-600 STANDARDThe AFNOR standard on animal health analysis methods was published in February 2015 after a conclusive three-year field testing period. It has since caught the interest of analytical equipment manufacturers and veterinary laboratories. The standard also provides guidance for manufacturers of test kit reagents.

ELECTRICAL AUDITS // IMPROVEMENT TO THE REFERENCE STANDARD Published document FD C16-600 supersedes voluntary standard XP C16-600 on electrical installations in residential buildings. This document was released in June 2015 and reflects feedback from electrical diagnostic technicians and engineers. Detailed methods are provided to improve safety for diagnostic technicians and clarify the error names for retailers and buyers.

DOMESTIC SWIMMING POOLS // DIVING INTO VOLUNTARY STANDARDSConstruction rules, entrapment dimensions, earth pressure resistance... the three new AFNOR standards EN 16582-1, 2 and 3 provide general requirements for domestic swimming pools, inground pools and aboveground pools. They specify a target result that must be achieved during construction and describe the acceptable tolerances.

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 17

AND ALSO

/ Good practices guide on the treatment of drinking water sludge (FD X33-020)

/ Energy efficiency and renewable energy sources (ISO/IEC 13273-1 and ISO/IEC 13273-2)

/ Conservation of cultural heritage - Transport methods (EN 16648)

/ Winter sports equipment (X50-007, S52-107, S52-10)

/ Gully tops and manhole tops for vehicular and pedestrian areas (EN 124)

/ Organizational life cycle assessment (ISO/TS 14072)

/Electrical installations in residential premises (C15-100)

/Ecodriving training (R14-711)

/ CE marking for flexible couplings in drain and sewer systems (EN 16397)

/ Guide for facilitating the evacuation of people with disabilities (BP P96-101)

/ Thalassotherapy services (XP X50-844)

/ Requirements and test methods for alpine and touring ski-bindings (ISO 9462 and ISO 13992)

/ Space project management - Cost and schedule management (EN 16601-60)

INFORMATION // A GUIDE FOR PREVENTING LEAKSAFNOR good practices guide BP Z90-001 of December 2014 was prepared as part of a working group involving representatives from institutional and legal organizations and from user companies. The guide helps organizations address information security issues by offering technical solutions and recommendations.

FOOD // IMPROVING FOOD SAFETY MANAGEMENT Published in December 2014, the new ISO 22004 standard provides advice on how to design and/or improve a food safety management system according to the requirements of ISO 22000. Implementing this type of management system can help reduce product-related health risks throughout the food chain.

ENERGY SAVINGS // THREE NEW INTERNATIONAL STANDARDSNew international standard ISO 50003 was published in February 2015 and specifies requirements for auditing energy management systems. ISO 50006 explains how to establish an energy baseline (EnB). Finally, ISO 50015 presents the key stages for monitoring, measuring and verifying energy performance, such as establishing and documenting a measurement and verification plan, and gathering data.

SIGNIFICANT EVENTS IN2015

18 ANNUAL REPORT 2015 AFNOR ASSOCIATION

NEW PROSPECTSSUSTAINABLE PROCUREMENT // FINISHING TOUCHES TO A DRAFT STANDARD By the end of 2015, all stakeholders had been given the opportunity to issue their comments on the draft ISO 20400 standard during the public enquiry. The future standard can be credited to the efforts of an expert group led by AFNOR and featuring approximately 15 organizations. The standard will provide guidelines for incorporating social responsibility, such as described in ISO 26000, into the procurement process. The standard is due to be released in 2017.

RESPECT FOR FRENCH WRITING // WORKING TOWARDS A NEW KEYBOARD DESIGNFollowing in the footsteps of Belgium, Switzerland and Canada, and at the initiative of France's Ministry for Culture and Communication, AFNOR launched an open project in November 2015 that is aimed at designing a new keyboard model including accented capitals. The project will be submitted to a public enquiry during the summer of 2016.

INFANTS FROM 0 TO 3 YEARS // BETTER IDENTIFICATION OF FOOD PRODUCTSIn November 2015, AFNOR launched the first standardization work on infant food products. A future French voluntary standard is in the pipeline to improve the identification of food products for infants from 0 to 3 years by means of a dedicated visual.

COMMERCIAL CATERING // A TOOL FOR ASSESSING THE LEVEL OF HYGIENE IN COMMERCIAL CATERING FACILITIES

RISK MANAGEMENT // AN IMMINENT UPDATE TO ISO 31000ISO has started work on updating the ISO 31000 standard on risk management five years after its publication. The aim is to create a streamlined document with an increasingly practical range of recommendations for public and private organizations. The standard will be released late 2017 at the earliest.

At the end of the year, AFNOR invited all professionals to give their opinion online about a draft voluntary standard on the evaluation of the level of hygiene in commercial catering facilities. The 12 requirements in the AFNOR V01-015 standard will include premises, hygiene, waste storage and disposal, and traceability management. The standard is due to be released early 2016.

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 19

// METROLOGY OF ASBESTOS DUSTIn December 2015, the AFNOR standardization commission on the "Evaluation of exposure to chemical and biological agents in the workplace" decided to revise the voluntary experimental standard of 2012 on the determination of the airborne asbestos fibre concentration in workplace atmospheres by microscopic techniques (standard XP X43-269). This decision was prompted by the French Directorate-General of Labour in response to new regulatory provisions (French Asbestos Exposure Risks Regulation 2015-789).

AUTOMOTIVE // WORKING TOWARDS A REVISION OF ISO/TS 16949Continual improvement, defect prevention, reduction of variation and waste in the supply chain… ISO/TS 16949 is the international standard for implementing a quality management system in the automotive sector. This voluntary standard includes the requirements of the ISO 9001:2008 voluntary standard. The revised version of ISO 9001 therefore implies an update to ISO/TS 16949. The revision process is underway, and the new version will be published late 2016.

OCCUPATIONAL HEALTH AND SAFETY // FROM OHSAS 18001 TO ISO 45001 The first international voluntary standard on occupational health and safety management is taking shape. Fifty-eight countries are involved in the process, including France. The future ISO 45001 standard heralds a major step forward from OHSAS 18001, which is being used as a foundation for the standard's development, insofar as it makes employees and their representatives the focus of the OH&S management system. The same applies to risk prevention. ISO 45001 should be published in 2017.

SUSTAINABLE BUSINESS DISTRICTS // HOW TO IMPROVE PERFORMANCE?Under AFNOR's leadership, sustainable business district professionals have reached an agreement on key performance indicators relating to influence, attractiveness, economic drive and environmental impact. A future voluntary standard will enable organizations to accurately analyze the performance of both planned and existing business districts.

SMART WATER // STANDARDIZATION WORK IN THE SPOTLIGHTAfter 18 months of discussions on smart water management led by AFNOR with industry professionals, standardization work was launched in September 2015 to harmonize smart water practices and applications, representing a first in France and the world.

SIGNIFICANT EVENTS IN2015

20 ANNUAL REPORT 2015 AFNOR ASSOCIATION

Over 118,000 users of subscription solutions worldwide

62 new books / standards

collections

Over 37,000 calls and emails handled

98.4 %: response rate

87 % satisfaction rate relating to AFNOR Publishing's

solutions

AFNOR PUBLISHING INFORMATION AND SOLUTIONS// REVISION OF STANDARDS: AFNOR PUBLISHING DELIVERS ITS VERSIONThe new versions of the ISO 9001 (quality) and ISO 14001 (environment) voluntary standards have been central to AFNOR Publishing's activities, such as promptly providing French and English-language services to help users understand and implement the new standards, particularly the "Redlines +" solution that offers a comparison between the versions. Several documents have also been published to help all economic players understand and apply these flagship standards.

// BIVI QUALITÉ & OK PILOTAFNOR Publishing continued innovating by developing new features and improving the look and feel of its "BiVi Qualité" solution, a large online virtual library containing answers to every question about quality. From voluntary standards through to their effective implementation, organizations require an assessment tool. This is now a reality with the "OK Pilot" solution, which organizations can use to effectively control the action plans associated with their quality management system.

// ACCESS TO STANDARDSTo ensure easier access to standards, the first chapters of voluntary standards have been made available for consultation at the AFNOR online store, which can also be viewed on smartphones, tablets and computers. Customers' delight with the quality of the service provided was clear with a satisfaction rate in excess of 87 %.

/ ALLOCATION OF STANDARDIZATION

RESOURCES IN FRANCE

SIGNIFICANT EVENTS IN

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 21

STANDARDIZATION COSTS AND RESOURCES

STANDARDIZATION ACTIVITIES ARE FUNDED ACCORDING TO SPECIFIC SOURCESFUNDING FOR THE ACTIVITIES CARRIED OUT BY AFNOR TO GUIDE AND COORDINATE the French standardization system comes from public sources (in the form of a subsidy) and represents 9.2 % of the association's income. AFNOR's activities are covered by an annual agreement and a performance contract (see p. 10).

THE STANDARDIZATION OPERATOR ACTIVITIES (development of standards, secretariat of technical committees, etc.) are subject to financing arrangements specific to each operator (sector-based standardization bureaus or AFNOR). The time spent by professionals (analysis of working documents, comments, proposals, participation in meetings, etc.) along with travel expenses for meetings naturally represent the largest cost item in the standardization process.

THE ACTIVITIES RELATED TO GUIDING, COORDINATING AND OVERSEEING STANDARDIZATION WORK are included in the AFNOR Association's budget.This budget is kept in balance through association membership fees, funding from stakeholders in the standardization commissions, the sale of standards and the contribution of AFNOR's subsidiaries (certification, training, international).

1. Specific terms for the field of electrotechnologies.2. Remuneration calculated according to income from the sale of standards and the share in AFNOR's overall normative activity. Specific terms for the field of electrotechnologies.3. The standardization operator activities of the sector-based standardization bureaus (development of standards, secretariat of technical committees, etc.) are subject to financing arrangements specific to each bureau.

AFNOR

SECTOR-BASED STANDARDIZATION BUREAUS

Guidance and coordination of the system• Oversight and strategy• European and international

affairs• Evaluation and coordination

of needs• Organization of public

enquiries• Approval and publication

of standards

Development of standards and reference documents by AFNOR

Production of standards and reference documents by the sector-based standardization bureaus

Own resources (contracts, membership, etc.)3

Remuneration for developing standards2

Government subsidies

Membership

Standardization contracts1

Remuneration for developing standards2

Own resources3

SIGNIFICANT EVENTS IN2015

22 ANNUAL REPORT 2015 AFNOR ASSOCIATION

INCOME STATEMENTS// AFNOR ASSOCIATION INCOME STATEMENTS AS OF 31 DECEMBER 2015

INCOME In millions of € EXPENSES In millions of €

Revenue 64.2 Payroll 36.7

Subsidies 7.8 Purchases and external services 26.7

Other revenue 12.5 Other expenses 20.6

TOTAL INCOME 84.5 TOTAL EXPENSES 84.0

NET INCOME 0.5

// AFNOR GROUP CONSOLIDATED ACCOUNTS AS OF 31 DECEMBER 2015

INCOME In millions of € EXPENSES In millions of €

Revenue 154.8 Payroll 74.2

Subsidies 7.8 Purchases and external services 69.4

Other revenue 12.3 Other expenses 28.5

TOTAL INCOME 174.9 TOTAL EXPENSES 172.1

NET INCOME 2.8

LIFE

23

LEGAL ORGANIZATION

EXECUTIVE COMMITTEE

LIFE OF THE BUSINESS SUPPORT FUNCTIONS

SUBSIDIARIES' ACTIVITIES

ASSOCIATIONOFTHE

LIFEOF THE ASSOCIATION2015

24 ANNUAL REPORT 2015 AFNOR ASSOCIATION

EXECUTIVE COMMITTEEAS OF 31 DECEMBER 2015

106 7134

1 Olivier Peyrat Managing Director

2 Sophie Marain Secretary-General

3 Vincent Gillet Deputy Secretary-General

4 Alain Costes Director of Standardization Activities

5 Isabelle Rimbert Deputy Director of Standardization Activities

6 Isabelle Sitbon Director of Publishing Activities

7 Franck Lebeugle Director of Certification Activities

8 Pascal Prévost Director of Training & Consulting Activities

9 Myriam Augereau-Landais Director of International Activities

10 Laurence Breton-Kueny Director of Human Resources

11 Jean-Philippe Suzanna Chief Financial Officer

AFNOR ASSOCIATION ANNUAL REPORT 2015 25

LIFEOF THE ASSOCIATION

2015

91158 2

LEGAL ORGANIZATION

AFNOR Development (simplified limited company)

CoordinationCommunication

Development, Innovation and Forward-Planning

EnergySkills & Expertise Management

MarketingRegional Offices

International Network

AFNOR Certification (simplified limited company) Certification & Assessment

AFNOR Competencies (simplified limited company)

Training & Consulting

AFNOR International (simplified limited company)

Certification, Assessment & Training

100

%10

0 %

100

%

100

%

AFNORRegistered not-for-profit

organization

StandardizationProfessional and technical

documentation and information services

Membership

CoordinationPurchasing

FinanceIT

LegalQuality

Human ResourcesGeneral Services

LIFEOF THE ASSOCIATION2015

26 ANNUAL REPORT 2015 AFNOR ASSOCIATION

LIFE OF THE BUSINESS SUPPORT FUNCTIONS

// REGIONAL NETWORKOne of the main challenges facing the AFNOR Group's 11 regional delegations in 2015 was successfully promoting the new versions of ISO 9001 and ISO 14001. Over 100 meetings were organized to address this challenge and proved to be a tremendous success. Throughout the year, some 350 sessions were attended by over 10,000 professionals in search of information, updates and solutions, with special emphasis on energy performance. The regional network leads a number of projects as part of a collective approach involving decentralized government services, trade organizations, business clusters and development agencies. Initiatives have also been carried out in response to new issues, such as the silver economy, reflecting the trials pioneered by the government at the local level.

// EFQMFor the second year running, French companies were recognized at the European level by EFQM during the awards ceremony of the European Foundation for Excellence Management. This achievement had not been witnessed since 2007. The Bosch Diesel Systems factory (Aveyron) was rewarded for its ability to effectively lead change and obtain remarkable long-term results. Toulouse-based company SCLE SFE, an expert in electricity grids and transport networks, was chosen among the finalists. This was an outstanding accomplishment for its first ever participation in the competition. The EFQM approach has sparked a growing level of interest, with uptake among companies belonging to new fields of industry, such as public transport and services, as well as prestigious engineering schools.

// AFNOR ÉNERGIESWith the support of its AFNOR Énergies Department, AFNOR Development was awarded the 1905 and 1717 qualifications from POQIBI in May 2015 to carry out energy audits in industry and the building sector. Over 50 energy audits have been conducted. AFNOR Énergies has also given organizations an insight into the regulations and standards governing energy efficiency by staging approximately 15 regional workshops throughout the year.

© S

enat

e/So

nia.

Kerli

dou

350 meetings with

10,000 professionals

50 energy audits

conducted

LIFEOF THE ASSOCIATION

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 27

// QUALITY POLICYFollowing the example of ISO 9001-certified AFNOR Standardization, AFNOR's business support functions use the ISO 9001 international voluntary standard to improve their organization and the services provided to the Group's entities. Effective complaints management, improved call handling, internal audits… actions were pursued in 2015 and will be stepped up in 2016 and 2017 to promote the newly revised standard.

> The town of Sceaux

(Hauts de Seine département)

came top in the category for cities

with 20,000 to 50,000 inhabitants.

// LEGAL ACTIVITIESThe Legal Department lent its full support to the AFNOR Group's activities and in its interactions with its ecosystem, as well as with supporting the entities through the development of new services and setting up partnerships. In terms of defending the Group's marks, 93 new cases of misuse were investigated. The teams were also involved in referring cases to the Competition Authority and analyzing the Valter bill on public service information and the Lemaire bill on promoting a digitally-enabled Republic.

// IT INFRASTRUCTURESSpecial efforts were made to improve the security of the information system for the purpose of encouraging the effective and safe use of the IT infrastructures to reflect changes in practices and the increasingly demanding IT environment. The Bordeaux delegation has been fitted with Wi-Fi access and a videoconferencing room for regional visitors. Once again, the Information Systems Department provided complete support and assistance to the AFNOR Group's entities when developing and implementing their many digital solutions, especially AFNOR Publishing and AFNOR Standardization.

INDIKO // THE FIRST OPUS WITH ENVIRONMENTAL PERFORMANCEThe AFNOR Group has inaugurated a new range of services designed to help professionals benchmark their activities. The first opus of INDIKO, which was unveiled late 2015, targets environmental performance. This participative, free and anonymous sector-based benchmarking tool features simple and relevant environmental indicators to help all organizations define their objectives for their generated waste, water and energy consumption, air treatment, biodiversity and environmental management.

// LOCAL AUTHORITIES SURVEYFor the fourth year running, the AFNOR Group invited local authorities with over 2 000 inhabitants and municipal associations to take part in a national survey designed to measure how users actually perceive the quality of reception in government services. Some 543 mystery citizens assessed 201 local authorities according to a stringent set of criteria mainly inspired by the Qualiville, Marianne and Local Public Service Reception certification documents. The towns of Besançon, Dunkirk, Sceaux, Bolbec and Staffelfelden, and the Grand Besançon municipal association and Vaucluse departmental council in particular were acclaimed for their remarkable scores.

> The webinars organized by the Information Systems Department

proved a major success.

LIFEOF THE ASSOCIATION2015

28 ANNUAL REPORT 2015 AFNOR ASSOCIATION

// EXTERNAL COMMUNICATIONFacebook, Twitter, LinkedIn… social networks are everywhere. Employees within the AFNOR Group use social networks in their private lives, but they may also be required to use them at work. A framework was needed to govern this particular practice. In 2015, the "Altogether on the social networks" project was launched. Featuring a charter, instructional guide and video tutorial, the project provides a framework and a set of tools allowing users to speak up in online communities and keep the Group's online platforms active. To keep pace with developments in digital technologies, the Group has started overhauling its online presence, which should be completed in 2016. Note that the afnor.org portal attracted over 4,500,000 unique visitors in 2015. The Group concentrated on providing access to its sites on all platforms in 2015, especially smartphones, as well as enhancing content with videos and

// STUDY: SMES IN THE FACE OF RISKSThe AFNOR Group, the Generali Group and the CSA Institute published the findings of their first study, entitled "Are SMEs equipped to withstand impacts?" carried out among 300 SME directors in all fields of industry. The study provides an exhaustive review of their perception, the actual risks that they face and their ability to adapt. The study reveals that SMEs see employee training as the first strategy for preventing risks, followed by the implementation of a safety culture and the deployment of methods and tools for analyzing the enterprise's vulnerability.

// A NEW PROCUREMENT POLICYThe AFNOR Group's new three-year procurement policy is aimed at improving the Group's competitive advantage while championing its four key values: teamwork, quality, trust and responsibility, in keeping with the guidelines of ISO 26000, the voluntary standard on social responsibility. Supplier evaluations (2,600 in 2015) are now an essential activity, and this process has been greatly simplified by Acesia, the Group's proprietary digital platform that scores suppliers according to economic, social and environmental criteria.

animations, and it will pursue those efforts in 2016. In 2015, the Group intensified the process of educating stakeholders about voluntary standardization as defended by AFNOR. This initiative continues to pay dividends, as can be seen by the importance placed in the term that now prefixes the word "standard": "voluntary" (as opposed to "regulatory"). Another illustration is how the press relayed the views expressed by Olivier Peyrat, Managing Director of AFNOR, during the COP21 conference. From a wider perspective, the press continue to be a platform for driving awareness of the standardization system, with close to 9,000 articles published in both the trade and mainstream media. Finally, 650 operational marketing campaigns were conducted.

9 000 articles published in both the trade and mainstream media

4 500 000 unique visitors to

the afnor.org portal

650 operational

marketing actions were conducted

// All certificates are now issued with a QR code, so that everyone can check their validity with a smartphone.

LIFEOF THE ASSOCIATION

2015

AFNOR ASSOCIATION ANNUAL REPORT 2015 29

CERTIFICATION// The certification teams united their efforts to facilitate and confidently guide their ISO 9001 and ISO 14001 certified customers to the 2015 versions. Several initiatives were acclaimed for their pragmatic approach, such as the transition guide (downloaded over 8 000 times), workshops, webinars and online tests.

SUBSIDIARIES' ACTIVITIES

// AFNOR Certification has ramped up its efforts to reach out to its customers and users by launching the Le Mag blog, which is packed with feedback on all the hottest topics in the certification and assessment sectors.

// Once again, NF certification made an impression by launching the new NF Habitat mark for housing quality. Consumers continued to prioritize certified smoke detectors in response to the law requiring all homeowners to fit a smoke alarm before 8 March 2015.

// AFNOR Certification, a partner to the French government's campaign of modernizing public policy, conducted Qualipref 2.0 service quality audits in all prefectures in France. A special strategy was also developed to assist job centres in consistently achieving service commitments: 26 regional departments, 30 territorial departments and 110 agencies received the service quality hallmark.

// Energy performance initiatives underwent a high level of development in 2015. ISO 50001 certification is designed to address the problems facing large companies. The dynamic is different in terms of sustainable development, an area in which the professional sectors tend to be in the front line. Therefore, AFNOR Certification offers versions of the AFAQ 26000 assessment for the construction and civil engineering sector, hospitals, the wine industry and disability-positive companies. The first CSR label based on an AFAQ 26000 assessment was launched in 2015 by cooperative enterprises in the construction and civil engineering industry. CSR SCORE, a first-level online tool, has also been developed to help organizations adopt the approach.

// The major changes caused by digital technologies have highlighted how certification is instrumental in building trust. In addition to information system security management, particularly through ISO 27001 certification, AFNOR Certification has become the operator of the "Digital Hospital Quality" hallmark and is continuing trials, such as the "Secure Cloud" label.

Check out Le Mag here.

100 %of prefectures

audited to Qualipref 2.0 requirements

39 offices around

the world

LIFEOF THE ASSOCIATION2015

30 ANNUAL REPORT 2015 AFNOR ASSOCIATION

Lyon, Marseilles and Montpellier. Results were not only seen in terms of quantity but also quality, with over 54 % of inter-company trainees claiming to be highly satisfied with their course. The efforts that have been made to enhance customer satisfaction will be maintained. Finally, the driving force of the Clubs called "Parcours Croisés", which comprise quality directors across France, remains unabated, as highlighted by their second collective publication called Evaluate your Quality - Safety - Environment function.

// TRAINING & CONSULTINGAFNOR Competencies overhauled its range of training courses to better serve its customers' needs. Over 100 new courses were created and 200 courses were redesigned to incorporate the changes in the new ISO 9001 and ISO 14001 standards. In 2015, the 150 technical training solutions also met the needs of their target audience. The Group also made a significant investment in creating 14 courses leading to certification in light of the reform on vocational training. Despite all training providers unanimously describing the economic climate as extremely difficult, AFNOR Competencies managed to increase attendance numbers by enrolling 491 more trainees than in 2014, exceeding 10,000 professionals trained, 800 of whom at the Group's centres in

// INTERNATIONAL TRAINING AND CERTIFICATIONThe AFNOR Group now has 39 offices around the world. A new organizational structure for the international network was instrumental in strengthening its ability to deliver services on a global scale, thereby improving results with 5,000 people trained around the world and close to 11,000 active certificates. Noteworthy developments include the accreditation of the UK teams for ISO 55000 (asset management) and ISO 20000 (information technology services). In the training market, an e-learning platform has been launched on the energy generated from waste and biomass fuels. Activities continued to grow in China with ISO 9001 auditors qualified by the competent Chinese authority, activities extended to include the inspection of medical equipment and a first certificate for quality management systems for agricultural activities.

Over 10,000 professionals trained in 2015

ALGERIA // GERMANY // AUSTRALIABOLIVIA // BRAZIL // BULGARIA

CANADA // CHINA // KOREAIVORY COAST // SPAIN // UNITED STATES

GABON // INDIA // INDONESIA // IRANITALY // JAPAN // LEBANON // MADAGASCAR

MALAYSIA // MOROCCO // MAURITIUSMEXICO // NEW CALEDONIA

PAKISTAN // POLYNESIA // POLANDPORTUGAL // ROMANIA // UNITED KINGDOM

RUSSIA // SENEGAL // TAIWAN // THAILAND TUNISIA // TURKEY // VIETNAM

AND

31

TAKE ACTION TO PROTECT THE ENVIRONMENT

CONTRIBUTE TO QUALITY OF WORKING LIFE

STRENGTHEN REGIONAL PRESENCE

SUSTAINABLERESPONSIBLE

RESPONSIBLEANDSUSTAINABLE

32 ANNUAL REPORT 2015 AFNOR ASSOCIATION

CONSUMPTION*

CO2 EMISSIONS(GAS AND ELECTRICITY)

1,134,191 KGi.e. down 0.6 % compared to 2014

* Calculated according to the total useful floor area at the Group's head office in La Plaine Saint-Denis, i.e. 18,274 m².

GASCONSUMPTION (NOT INCLUDING THE

COMPANY RESTAURANT KITCHEN) 1,063,292 KWH

i.e. 58 kWh/m² and up 24.6 % compared to 2014 (colder winter)

ELECTRICITYCONSUMPTION:4,276,710 KWH

i.e. 234 kWh/m² and down 5 % compared to 2014

CO2

In light of the mixed results, an in-depth action plan is being prepared and will be based on the energy audit performed in 2015 (see p. 36).

PAPER41.41 TONS

i.e. up 14 % compared to 2014

WATERCONSUMPTION:

9,384 M3

i.e. up 10 % compared to 2014Rainwater harvesting for restrooms and watering:

184 m3, i.e. down 39.6 % compared to 2014

RESPONSIBLEAND

SUSTAINABLE

AFNOR ASSOCIATION ANNUAL REPORT 2015 33

TEAMS

1,262EMPLOYEES

1,031FRANCE

231INTERNATIONAL

AVERAGE AGE: 42 YEARSAVERAGE SENIORITY: 12 YEARS

18 NATIONALITIES9 INTERNAL TRANSFERS73.92 % OF EMPLOYEES UNDERWENT TRAINING

IN FRANCE

BREAKDOWN BY CATEGORY EXECUTIVES

53 %EMPLOYEES

38 %

EMPLOYEES CONSIDERED AS EXECUTIVES

9 %

MORE THAN 15 YEARS

30 %

5 TO 15 YEARS37 %

LESS THAN 5 YEARS33 %

BREAKDOWN BY SENIORITY

BREAKDOWN BY AGE

MORE THAN 60 YEARS3 %

AGE 46 TO 6035 %

AGE 30 TO 4547 %

LESS THAN 30 YEARS15 %

36 % 64 %

RESPONSIBLEANDSUSTAINABLE

34 ANNUAL REPORT 2015 AFNOR ASSOCIATION

// HEALTH AND PROMOTION OF WELLNESSSince 2010, the AFNOR Group has spearheaded a number of preventive actions as part of the Quebec standard on "Prevention, promotion and organizational practices for health in the workplace". For example, conferences were organized for all managers to address the topic of health and quality of life in the workplace, including a speech on work-life balance by Professor Lise Chrétien of the Université Laval in Québec and Chair of Occupational Health & Safety. Furthermore, the AFNOR Group is a firm believer in supporting employee fulfilment, such as by kitting staff out in AFNOR's colours and financing their participation in various sports events (including running events like La Parisienne, Paris-Versailles and La Voie Royale) or through activities promoting a healthy diet during the Fraich'attitudes week.

// PROFESSIONAL INTERVIEWSWith professional interviews becoming mandatory every two years as from 5 March 2014, an IT tool was developed in 2015 and built into the Group's intranet. Employees and managers received a guide and a briefing session. Two training sessions were organized: a one-day session for managers on employee empowerment, insofar as the performance review is an important management activity, and another session for employees on developing their professional practices.

// RENEWAL OF THE DISABILITY AGREEMENTIn 2015, the Group's Disability Mission released two documents:• A guide for managers that presents the background

on disability and explains how to recruit and integrate disabled workers, what the supported employment sector is and its importance for recruitment.

• A FAQ designed to answer questions about disabilities in the workplace and in private life.

A third agreement (extended until 2019) promoting the employment of disabled people showed the success of the two previous agreements and the need to continue campaigning, even though the perception of disabilities has changed, as illustrated by the film produced by social enterprise Séquences Clés Production complete with employee testimonials.

// SOLIDARITY LEAVE AND ANNUAL LEAVE DONATIONS FOR CAREGIVERSUnder the solidarity leave programme funded by the AFNOR Group in partnership with Planète Urgence, three employees travelled to India, Senegal and Madagascar to provide voluntary services. Other voluntary leave donation schemes were created to help caregivers look after seriously ill children. Top management and all trade unions that have signed the programme were keen to establish a corporate agreement to entitle caregivers to extra leave donated by voluntary employees.

CONTRIBUTE TO QUALITY OF WORKING LIFE

28 disabled workers employed as of

31 December 2015, compared to 10

in 2005

242 people hired on

open-ended contracts, fixed-term

contracts, apprenticeships and internships

in 2015

RESPONSIBLEAND

SUSTAINABLE

AFNOR ASSOCIATION ANNUAL REPORT 2015 35

PROMOTE REGIONAL PRESENCE

// PLAYING HOST TO SECONDARY SCHOOL CHILDRENAs part of the School-Business Rally organized by the "Plaine Commune" community of towns, AFNOR played host to a Year 10 class from the "La Courtille" secondary school in Saint-Denis, giving pupils an insight into the business world and the different jobs that co-exist within a company.

// SPONSORSHIPS IN SEINE-SAINT-DENISIn an effort to support young people in its region, the AFNOR Group has sponsored the NQT Association (formerly "Nos quartiers ont des talents" for Our Neighbourhoods have talent) since 2008. In 2015, 20 Group employees agreed to mentor young graduates. Since the scheme began, 447 young people have been mentored and 222 have found employment. Finally, two employees lend their support to the Proxité association, which helps 11 to 20-year olds from working-class neighbourhoods enter the workforce through private tutoring in Seine-Saint-Denis.

// RELATIONS WITH LOCAL PLAYERSThe AFNOR Group is committed to forging sound relationships with all economic players in its catchment area, starting with the Seine-Saint-Denis prefecture and the city of Saint-Denis, which is home to the Group's head office. As a public access building (close to 40,000 visitors in 2015), the AFNOR Group has strengthened its instructions for visitors at the entrance to its head office in La Plaine Saint-Denis in line with the government's alert state system.

// DEVELOP THE EMPLOYER BRANDIn 2015, the Group decided to develop the AFNOR employer brand in a bid to raise awareness of the Group and its values and jobs. The labour market is unaware that AFNOR's employees work in the private sector, that they are subject to the collective agreement for the metallurgy industry and that the Group boasts a wide and varied range of jobs. Developing an employer brand will raise the Group's profile as a recruiter of talent, attract specialized and high-potential candidates, especially in challenging occupations (sales engineers, IT project managers, etc.), and strengthen its HR-oriented digital presence on social networks. With this aim in mind, AFNOR has defined and disseminated an "employer promise" over LinkedIn to give its vacancies greater exposure. In 2015, the Group hired 242 people on open-ended contracts, fixed-term contracts, apprenticeships and internships.

RESPONSIBLEANDSUSTAINABLE

36 ANNUAL REPORT 2015 AFNOR ASSOCIATION

// LONG LIVE ECODRIVINGIn 2015, AFNOR purchased an electric car. During sustainable development week early June, employees were taught how to drive a green vehicle. They were also alerted to road safety issues.

// EQUIPMENT DONATIONSIn 2015, nearly 300 AFNOR employees took part in a team game in aid of charity. AFNOR donated the proceeds to Médecins du Monde. In addition to the event, money was raised for the Restos du Cœur food bank in Seine-Saint-Denis. AFNOR's employees personally supplied around 100 boxes of clothing, books, food and hygiene products. Finally, the Group organized a draw to donate reconditioned computers to employees and local associations.

TAKE ACTION TO PROTECT THE ENVIRONMENT

// TRAVEL-FREE MEETINGSIn 2015, AFNOR set up a videoconferencing system at several of its sites, including Saint-Denis, Lyon and Bordeaux, without forgetting abroad (Great Britain, Germany, Tunisia, Italy and China). In other words, participants can hold a meeting without travelling and thereby reduce the environmental impact caused by employees' journeys. Since the system was launched, 174 video conferences have been held.

// AN ENERGY AUDIT TO REDUCE CONSUMPTIONIn 2015, the AFNOR Group launched an audit into the energy consumption of the buildings at its head office in Saint-Denis in accordance with the European Directive requiring companies with over 250 employees to audit their energy efficiency. The audit revealed that the site's actual consumption exceeds by 12 % the average levels for tertiary buildings subject to the Thermal Building Regulations 2000 (RT 2000)*.Following a thermographic inspection of the buildings and a point-by-point analysis of the entire 21 000 m² complex, several opportunities for improvement emerged, such as insulating certain areas, putting as much distance as possible between offices and cold walls, improving the performance of certain technical installations, continuing to raise awareness among users and encouraging good practices. This last item represents an estimated saving of 6 %.Furthermore, AFNOR has lowered the temperature setpoints in its central heating control system to harmonize and better regulate temperatures in offices throughout the year. Nearly all back-up heaters have been removed due to interference with the temperature control system and their high energy consumption. The chilled water and heating networks in the main building have been fitted with water softeners and new sludge collectors.* Source: Ademe 2012.

// WASTE RECYCLINGIn June 2015, three containers were made available to employees at AFNOR's company restaurant in La Plaine Saint-Denis: one for cans, one for plastic bottles and the other for lids. Bottle lids are added to those collected in the hall of the main two buildings and then donated to the Un Sourire d'Ange association, which sells them to recycling firms to fund the purchase of wheelchairs or guide dogs for disabled people. In 2015, 128 kg of lids were collected.

37

STANDARDIZATION STAKEHOLDERS

BOARD OF DIRECTORS

BOARD COMMITTEES

CCPN COMMITTEES

STAKEHOLDERS

FRENCH STANDARDIZATION SYSTEM

AND LIFE OF THE FSS

STAKEHOLDERSAND LIFE OF THEFSS

38 ANNUAL REPORT 2015 AFNOR ASSOCIATION

STANDARDIZATION STAKEHOLDERS// AFNORAs the central oversight body for standardization in France, AFNOR determines standardization needs and mobilizes interested parties. It promotes France's positions at the European and international levels. It organizes public enquiries in French for each draft French, European or international standard, approves the final version and incorporates it into the national catalogue.Standards are authored by the sector-based standardization bureaus (SSBs) acting on AFNOR's authority and directly by AFNOR where the subject area relates to a sector for which there is no approved sector-based standardization bureau: Food & drink; Health and social welfare; Construction and water cycle; Industrial engineering and environment; Services, management and consumer goods; Transport, energy and communication; and Electrotechnologies.

// PROFESSIONALSWith backgrounds covering every area of the economy and society, stakeholder representatives (businesses, trade organizations, local government, local authorities, consumer associations, environmental protection associations, and so on) form the very backbone of the French standardization system. They provide the skills and expertise that ensure a high-quality standard for each subject area. They deliver the technical content required for drafting and updating documents. They play a key role in promoting new subjects and documents by voicing the needs of their respective sectors. They constitute the French delegations and take part in work at the European and international levels.

// PUBLIC AUTHORITIESPublic authorities participate in the standardization commissions either as a regulatory authority or as a technical body acting to promote public policies. Public authorities can use voluntary standardization as a means of lobbying market players to offer the best operational solutions in response to public demand. An inter-ministerial delegate for standards, acting under the authority of the Minister of the Economy, Industry and the Digital Sector, chairs an inter-ministerial group on standards that provides the Minister of Industry with strategic directions for the French standards policy.

// SECTOR-BASED STANDARDIZATION BUREAUSBNA Bureau of Automotive StandardizationBNAAH Standardization Bureau for hyperbaric and underwater activitiesBN Acier Standardization Bureau for the French Steel IndustryBNAE Standardization Bureau for Aeronautics and SpaceBNBA Standardization Bureau for wood and furnitureBNC Standardization Bureau for ceramicsBNCM Standardization Bureau for structural steelworkBNEN Standardization Bureau for nuclear facilitiesBNF Standardization Bureau for railway engineeringBN Ferti Standardization Bureau for the fertilizer industryBNG Standardization Bureau for the gas industryBNHBJO Standardization Bureau for timepieces, jewelry, the jewelry trade and gold and silversmiths

BNIB Standardization Bureau for the concrete industryBNIF Standardization Bureau for the smelting industriesBNITH Standardization Bureau for the textiles and clothing industryBNLH Standardization Bureau for hydraulic bindersBN Pétrole Standardization Bureau for the oil industryBNPP Standardization Bureau for plastics and plastics technologyBNTEC Standardization Bureau for building and construction techniques and equipmentBNTRA Standardization Bureau for transport, highways and planningCFONB French committee for banking organization and standardizationUNM Standardization Bureau for the mechanical engineering and rubber industry

AFNOR, A REGISTERED NOT-FOR-PROFIT ASSOCIATION, IS ADMINISTERED BY A BOARD OF DIRECTORS WITH NO MORE THAN 30 MEMBERS, WHO ARE APPOINTED IN SUCH A WAY THAT THE VARIOUS INTERESTED PARTIES ARE WIDELY AND FAIRLY REPRESENTED:• Direct or indirect company representatives (including SMEs and trades and craft)

and representatives from various sectors of the economy.• Representatives of consumer associations, trade unions, local authorities and,

since 2011, approved non-governmental organizations.• Ministry representatives.• Representatives elected from among AFNOR employees.

The inter-ministerial delegate for standards takes part in Board meetings and acts as government commissioner.

30 members constitute the

Board of Directors

5The Board of Directors met five times in 2015

69 % Attendance rate for members physically

present

82 % for those present or

represented

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AFNOR ASSOCIATION ANNUAL REPORT 2015 39

BOARD OF DIRECTORS

> From left to right: L. Coly-Dufourt, T. Dastarac, F. Ailleret, B. Raspaud, C. Breining, I. Demay, J. Chaminade, J.-L. Tertian, O. Peyrat, D. Hoestlandt, A.-J. Guérin, L. Evrard, C. Satinet, F. Césari, M.-L. Guillaume, G. Bommelaer, P. Mercier, D. Deutsch, V. Apied, J.-P. Suzanna, A. Costes, S. Marain, J. Schramm, J. Saoud.

/ Chairman: Claude Satinet/ Honorary Chairman: François Ailleret/ Honorary Chairman: Philippe Boulin/ Honorary Chairman: Henri Martre/ Vice-Chairman: Henry Halna du Fretay/ Vice-Chairman: Dominique Hoestlandt/ Treasurer: Sophie Huberson/ Chairman of the CCPN: Claude Breining

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40 ANNUAL REPORT 2015 AFNOR ASSOCIATION

/ MEMBERS OF THE AFNOR BOARD OF DIRECTORS AS OF 31 DECEMBER 2015

COMPANIES/ A2 Consulting, Jacques Schramm/ AIMCC (Association of Construction Materials, Products, Components and Equipment Industries), Julie Chaminade*/ AIR LIQUIDE, Hervé Barthélemy/ ANIA (National Association of Food Industries), Gérard Boivin/ APCMA (Permanent Assembly of Chambers of Trades and Craft), Gérard Bobier/ CAPEB (Confederation of Building Trades and Small Companies), Henry Halna du Fretay/ CCFA (Committee of French Car Manufacturers), Igor Demay/ EDF, Stéphane Dupré La Tour/ FFB (French Building Federation), Éric Durand*

/ FIEEC (Federation of Electrical, Electronic and Communication Industries), Claude Breining/ GIFAS (Association of French Aerospace Industries), Jean-Michel Poulier*/ INERIS (National Institute of the Industrial Environment and Risks), Raymond Cointe/ ORANGE, Philippe Lucas/ SNELAC (National Association for Leisure, Theme and Cultural Areas), Sophie Huberson/ TOTAL, Denis Deutsch/ VEOLIA EAU, Christophe Bonnin*

REPRESENTATIVES OF CONSUMERS APPOINTED BY FRANCE'S NATIONAL CONSUMER COUNCIL/ ADEIC (Consumer Defense, Education and Information Association), Patrick Mercier/ ALLDC (Léo Lagrange Consumer Protection Association), Ludivine Coly-Dufourt/ CNAFC (National Confederation of Catholic Family Associations), Thierry Dastarac

TRADE UNIONS/ CFE-CGC, Dominique Le Page

LOCAL AUTHORITIES/ vacant

APPROVED NON-GOVERNMENTAL ORGANIZATIONS/ Nicolas Hulot Foundation for Nature and Mankind, André-Jean Guérin

MINISTRIES/ Ecology, Sustainable Development and Energy, Viviane Apied/ Economy, Industry and the Digital Sector, Stanislas Martin/ Labour, Employment and Vocational Training, Marie-Laurence Guillaume*/ Defence, Guy Bommelaer

AFNOR EMPLOYEES/ François Boucher / Fabrice Césari

EX-OFFICIO BOARD MEMBERS/ Inter-ministerial delegate for standards, Lydie Évrard/ Comptroller General, Jean-Louis Tertian*/ Chairman of the Audit and Evaluation Committee, Bernard Raspaud*/ AFNOR Managing Director, Olivier Peyrat* New members (see p. 8).

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BOARD COMMITTEES ACTING UNDER DELEGATED AUTHORITY

STANDARDIZATION COORDINATION AND STEERING COMMITTEE (CCPN) AS OF 31 DECEMBER 2015 The CCPN was set up in September 2010 and is responsible for developing France's standardization strategy, defining the objectives and general priorities for the strategic committees and ensuring compliance with national, European and international policies. It defines France's positions in European and international standardization bodies. Several categories of stakeholders are represented, such as companies, consumers, trade unions and local authorities. Members are appointed for three-year terms that may be renewed once.

COMPANIES/ Claude Breining, Schneider Electric, proposed by Medef, Chairman of the CCPN/ Olivier Dubuisson, Orange/ Jean Félix, SYNTEC/ Franck Gambelli, UIMM (Union of Metallurgy Industries and Trades), proposed by CGPME/ Henry Halna du Fretay, CAPEB (Confederation of Building Trades and Small Companies), proposed by the Professional Union of Tradespersons (UPA), deputy of the Chairman of the CCPN

CONSUMERS/ Étienne Defrance, AFOC (Consumer Workers' Force Association)/ Ludivine Coly-Dufourt, Léo Lagrange Consumer Protection Association

TRADE UNIONS/ Jean-Marc Longueville, CFE-CGC

APPROVED NGOS/ André-Jean Guérin, Nicolas Hulot Foundation for Nature and Mankind

LOCAL AUTHORITIESBernard Bézard, SNDGT (National association of general directors of local authorities)

MINISTRIES/ Viviane Apied, Ministry of Ecology, Sustainable Development and Energy/ Jacques Teyssier d'Orfeuil, Ministry of Agriculture, Food and Forestry

STANDARDIZATION OPERATORS/ Gilles Bernardeau, Standardization Bureau for the concrete industry (BNIB)/ Gilles Chopard-Guillaumot, Standardization bureau for railway engineering (BNF)/ Philippe Contet, Standardization Bureau for the mechanical engineering and rubber industry (UNM)/ Stéphane Laumond, Standardization Bureau for Aeronautics and Space (BNAE)/ Thierry Crignou, AFNOR Standardization

ALL STRATEGIC COMMITTEE CHAIRMENsee page 43

AUDIT AND EVALUATION COMMITTEE (CAE)The Audit and Evaluation Committee is responsible for organizing the evaluation of the sector-based standardization bureaus in anticipation of obtaining accreditation from the Minister of Industry, which is valid for a maximum term of three years. Evaluations are conducted in accordance with standard NF X50-088 published in 2009, which provides requirements for the activities of standardization bureaus. The CAE also checks the conformity and effectiveness of the activity aimed at guiding and coordinating AFNOR's standardization work, as well as AFNOR's standardization bureau activities. This mission of the CAE is performed according to the provisions of Regulation 2009-697 of 16 June 2009.

* New members (see p. 8).

MEMBERS/ Guy Coquillat*/ Ernestine Andréa Ilboudo*/ Philippe Le Coustumer*/ Anne-Marie Le Niger*/ Patrick Menanteau*/ Bernard Raspaud*, Chairman/ Jean-Charles Sarbach*

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BOARD COMMITTEES WITH AN ADVISORY ROLE AS OF 31 DECEMBER 2015FINANCE COMMITTEENo more than 16 members, chaired by the Chairman of the AFNOR Board of Directors, Claude Satinet.

ETHICS COMMITTEEChaired by a director, Dominique Hoestlandt, this committee consists of five to seven members appointed by the Board of Directors. The committee is open to non-Board members.

CONSUMERS COMMITTEEChaired by Ludivine Coly-Dufourt, Léo Lagrange Consumer Protection Association, director representing consumers and appointed by the Board, the Consumers Committee consists of up to 16 members.

CONSULTATION COMMITTEES9 to 16 members appointed by the Board. Two committees currently exist:• Craft industries, chaired by Gérard Bobier,

President of the Indre-et-Loire CMA (Chamber of Trades and Craft Industries), member of the APCMA Bureau (Permanent Assembly of Chambers of Trades and Craft), and Vice-Chairman of SBS (Small Business Standards).

• Local authorities, chair currently vacant.

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CCPN COMMITTEESSTRATEGIC COMMITTEESThese committees provide collective management of AFNOR's standardization activities. Their function is to help define France's standardization strategy by identifying and assessing standardization needs. Their members include key decision-makers from a given economic sector. Each committee comprises a chairman elected for a renewable three-year term, members offering a balanced representation of the major stakeholders in the area under consideration, and operators from the French standardization system (AFNOR and sector-based standardization bureaus). The CCPN clarified the standardization system's organization according to three types of bodies: standardization commissions, strategic committees and the CCPN. Coordination groups may be set up at all levels to ensure consistency. The terms of all the chairmen were renewed on 1 January 2015.

STRATEGIC COMMITTEES AND THEIR CHAIRMEN AND VICE-CHAIRMEN AS OF 31 DECEMBER 2015

FOOD & DRINKChairman: Gérard Boivin, UNIBEL Vice-Chairman: Gérard Mathieu, CGAAER/CEMAFROID (Departmental Council for Food, Agriculture and Rural Areas/ Cold chain center of expertise)

SPORT, LEISURE AND CONSUMER GOODSChairwoman: Sophie Huberson, SNELAC (National Association for Leisure, Theme and Cultural Areas)Vice-Chairman: Stéphane Jock, Décathlon

CONSTRUCTION AND TOWN PLANNINGChairman: Philippe Estingoy*, AQC (Agence Qualité Construction)

ELECTROTECHNOLOGIESChairman: Patrick Bernard, Schneider ElectricVice-Chairman: Hervé Rochereau, EDF

ENVIRONMENT AND SOCIAL RESPONSIBILITYChairman: Vincent Laflèche, BRGM (Office for Geological and Mining Research)Vice-Chairman: Bruno Costes, Airbus SAS

GASChairman: Dominique Kaczmarek, ENGIE

MAJOR WATER CYCLEChairman: Christophe Bonnin, Veolia Eau

INFORMATION AND DIGITAL COMMUNICATIONChairman: Yves Le Querrec, La Banque Postale

INDUSTRIAL ENGINEERING, CAPITAL GOODS AND MATERIALSChairman: Philippe Canteau, SNECMA

MANAGEMENT AND SERVICESChairman: Xavier Querat-Hément, La Poste Group

OILChairman: Pascal Manuelli, Total Marketing Services

HEALTH AND SOCIAL WELFAREChairman: Michel Ballereau*, Le Noble Age

OCCUPATIONAL HEALTH AND SAFETYChairman: Olivier Toche*, Directorate-General of Labour

TRANSPORT AND LOGISTICSChairwoman: Florence Castel*, Advancity (Sustainable city and mobility business cluster)

RATIONAL ENERGY USEChairman: Jean-Jacques Marchais, Schneider ElectricVice-Chairman: Romain Cailleton, Ministry of the Environment, Energy and Marine Affairs

* New members in 2015 (see p. 8).

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