Annual Report - Fővárosi Vízművekvizmuvek.hu/files/public/Fovarosi_vizmuvek/tarsasagi_in... ·...

Annual ReportBudapest Waterworks

2017

06 BUDAPEST WATERWORKS • ANNUAL REPORT 2017

BUDAPEST WATERWORKS provides water utility services inBudapest, which is the ninth largestcity of Europe. In terms of size andthe level of technological advance-ment Budapest Waterworks, with itsnearly one and a half century history,is one of the leading water utilityservice providers in Central-EasternEurope.

ANNUAL REPORT 2017 • BUDAPEST WATERWORKS 07

In addition to the drinking water production, drinking-and industrial water supply it also provides sewageand wastewater disposal as well as wastewater treat-ment services for its customers in Budapest and afurther twelve municipalities located in the conurba-tion by relying on its state-of-the-art technologicalbackground. Thanks to the domestic and interna-tional operational and professional experiences ac-cumulated over 150 years, and to the technologicaldevelopments and IT investments implemented in re-cent years, Budapest Waterworks is one of the out-standing service providers of the region.

The water utility services are supported by worldclass technology. Our longer than 5000 km drinkingwater supply network enmesh the city and its ag-glomeration. Both the drinking water production andthe associated supply system are fully automated bynow. Budapest’s drinking water supply is entirelybased on bank filtered horizontal filtering and drilledwells. Our Company’s subsidiary, DUNA KÚT Ltd. fillsa key role in the construction and maintenance ofthese water wells. The 750 drinking water productionwells enable the company to produce more than 1million cubic metres of drinking water per day.

In recent years, the Company played a significant rolein the wastewater treatment of the capital city, andin the wastewater treatment and sewage disposal ofthe conurbation area. Budapest Waterworks imple-mented multi-billion HUF improvements – thanks toEU and domestic grants– in the conurbation munici-pal utilities managed by the Company, thereby also

contributing to the protection of the environment andfresh water reserves.

The professional, planning and construction knowl-edge and experience accumulated in the course ofnearly one and a half centuries of operation and theoutstanding level of engineering skills provide an ex-cellent background for technical improvement proj-ects, the most notable of which are the developmentof mobile water purification units and investmentsimplemented using internal resources in the facilityand network management and the IT solutions of op-eration management areas.

In the Company’s certified and accredited laboratory,we examine almost 180,000 parameters of nearly10,000 organic and inorganic chemical, microbiolog-ical, microscopic biological and toxicological testsamples per year.

It is of particular value to the decision makers of East-ern- and Central European and developing nations,that in the period elapsed since the political transi-tion, Budapest Waterworks has already gone throughthe phases of market, technological, operational andeconomic development that the other countries con-cerned are predominantly yet to face. The interna-tional cooperations serve the realisation of theshareholders’ objectives by strengthening alternative,not directly water sales related revenues, increasingthe value of the Company, acquiring professional ex-perience and expanding our know-how with regardsto the core activity.


In terms of our main activity, Budapest Waterworks isa water utility service provider company. Until 2003our Company – contrary to the common practice in Hungary – dealt exclusively with drinking waterproduction and supply. From 2004 onwards thescope of our activities expanded initially through sub-sidiaries, then later with the addition of wastewaterand sewage services as well as the operation ofsewage networks and wastewater treatment plants.The Company currently supplies nearly 2 million peo-ple with healthy drinking water, while also providing sewage and wastewater disposal as well as waste -water treatment services for its customers.

Budapest Waterworks has been carrying out waste-water treatment services directly since 2013. On 1st June 2013 the Company took over the operation ofthe Central Wastewater Treatment Plant in Budapest,one of Central Europe’s largest and most significantenvironmental investments, with a biological waste-water treatment capacity of 350,000 m3/day. The environmentally friendly, completely enclosed plantuses revolutionary new solutions that combine phys-ical, chemical, and biological treatment elements. Asa result of the takeover, Budapest Waterworks also

Scope of activities

operates the small power plant constructed on thesite, which provides approximately 70% of the facil-ity’s energy demand.

In order to compensate for the freezing and reductionof the water- and sewage disposal service charges in 2013 and the trend of ever decreasing water con-sumption, there is a growing emphasis on increasingthe revenues from other sources. In addition to thecore activity, customer service also provides an extrarevenue source (data service, management activities,submeter services). The Company also earns incomeby industrial water production, letting out some of itsproperties such as offices and holiday homes, andperforming technical (such as cartography, geodesy),laboratory (drinking- and bathing water testing) andother services.

The Company’s international presence has also increased since 2013. Budapest Waterworks initiallystarted off with providing consultancy and engineer-ing services on the international market, has been expanding its portfolio with a growing number ofwater purification plant construction- and recon-struction projects in recent years.

CORE ACTIVITY

OTHER ACTIVITIES

Drinking waterproduction

Network operation

Drinking water supply

Sewage disposal

Wastewatertreatment

Customer service

Property letting

Technical activities

Laboratory services

International activities


Act CCIX of 2011 (Vksztv.) which laid new foundationsfor water utility services resulted in significantchanges for the Company’s activity and serviceareas. In the course of 2013, our scope of activities inboth the drinking water- and wastewater treatmentfields was further expanded by taking over the waterutility supply services of several settlements.

As a result of the changes, the Company now directlyoperates a water supply pipe network of 5900 kmlong, where the drinking water pipe system is longerthan 5300 km, the industrial water pipe system is 45km and the wastewater network pipe system is nearly590 km long. Additionally, Budapest Waterworks alsooperates seven wastewater treatment plants.

Service area

Budakeszi

Budaörs

Halásztelek

Százhalombatta

Kisoroszi

Budapest

Pest megye

Szigetszentmiklós

Pócsmegyer

Szigetmonostor

Biatorbágy

Tököl

Drinking water production

Drinking water network

Wastewater network

Wastewater treatment plant

Dunabogdány


Key figures

years

of operatingexperiencein Budapest

149Technologicaldevelopments

Patents19 Excellent water

quality byEuropean standards

Internationalprofessionalexperience

Significantwater utility

service providerin Central Europe

Drinking waterà 5400 km water network

à 166 million m3/year production

à 1 million m3 daily capacity

à 766 wells

à 2 treatment plants

à 90 million m3/year treated wastewater

à 370 000 m3 daily capacity

à 586 km wastewater network

à 7 treatment plants

2

166 million m3

annual water production16,3%non-revenue water

C

Wastewater

Ø

construction, reconstruction• Mobile water treatment plant installation

C

1868

Foundation

1997

Privatization

21904

Construction of the Káposz-tásmegyer waterworks

1911

Construction of the Margaret Island water tower, the symbol of our Company

1945

Continuous water supply in Budapest during WW II

1963

Construction of the first horizontal well on Margaret Island

2


24,7 billion HUFà drinking water

8,3 billion HUFà wastewater

12 billion HUFà export /other

1

Customersà 2 000 000 supplied population

à 1730 employees

W

Ø MOST IMPORTANT COMPETENCIES

45billion HUF

TOTAL REVENUE

Revenues

• Work Force Management• Operational center development• SCADA system integration• Contact Center• Non-revenue water

Management processes

CORPORATE DEVELOPMENT, MODERNIZATION[

• Water treatment plant construction, reconstruction• Mobile water treatment plant installation

Construction activity

• Pressure management• Water loss analysis• Water quality projects

Engineering activity

]

2012

Repurchase

1

2004

Appearance of the wastewater sector

2013

BKSZTT take over 172.4 in Budapest

HUF/m3+VAT

Residential water fee 2017


The main shareholder of the Company, owning a 98.812 % of the shares is the Municipality of Budapest.

Budaörs 0,637%

Budakeszi 0,263%

Halásztelek 0,123%

Szigetmonostor 0,102%

Szigetszentmiklós 0,031%

Biatorbágy 0,009%

Pócsmegyer 0,009%

Százhalombatta 0,005%

Dunabogdány 0,003%

Kisoroszi 0,002%

Szigethalom 0,002%

Tököl 0,002%

Budapest Waterworks operates as a public limitedcompany. After repurchasing the minority share package from foreign investors in 2012 and thuschanging the ownership structure of the Company, it is now wholly owned by Municipalities.

As a result of Act CCIX of 2011 (on water public utilityservice), the changes in the Company’s activity andservice area significantly transformed the structureof its municipal shareholders as well: the service area

expansion meant that the municipalities responsiblefor the service in the area also became shareholders,thus by the end of 2015 the circle of owner munici -palities increased to thirteen. There were no furtherchanges in 2017.

Owners

Budapest 98,812%

Ownership structure as of 31st December 2017


Chairman of the Board of DirectorsAndrás Sármay

Board of DirectorsJózsef DámsaDr. Csaba GórCsaba HaranghyBéla HegyeshalmiJános RimócziBálint Theisz

Chairman of the Supervisory BoardDr Dénes Kosztolányi

Supervisory BoardJános DanadaSándor KatonaMáté KovácsJózsefné StiffelAttila Szűcs-Holczmann

AuditorBDO Magyarország Könyvvizsgáló Kft.

CEOCsaba Haranghy

CFOFerenc Keszler

DIRECTORS

Technical Investment DirectorGábor Lengyel

International Business Development DirectorTamás Miklós Bencze

Support Services DirectorRóbert Fritsch

Customer Service DirectorDr. Piroska Paksi

Water Sector Operational DirectorGéza Csörnyei

Management


Budapest Waterworks supplies excellentquality drinking water essential to life toabout 2 million customers living in Budapestand its conurbation, and additionally it alsoprovides sewage disposal- and treatmentservices in order to protect the fresh waterreserves.

Our Company aims to maintain – throughefficient business management, sustain-able development, quality management, an environmentally conscious approach to ensure the safety of the drinking water,and providing safe work conditions – its position as an outstanding domesticwater utility provider and to win the recognition of our interested partners. A further goal of our Company is to achieveinternational recognition for our serviceportfolio.

Our mission


Social engagement

Budapest Waterworks as a responsi-bly operating large company aims to harmonise its business goals withsocial responsibility, with particularregard to environmental protection,sustainable development and sup-porting those in need. In addition toproviding high-level service, theCompany also pays attention to actin the interest of the general good.

Environmental protection

Our Company’s management is committed to theprotection of the environment, the prevention of environmental pollution and the continuousstrengthening of the Company’s environmentallyconscious activities. Environmental protection,drinking water production, water supply and waste-water treatment constitute an integral part in ouractivities. With this in mind, we devote significantfunds to the efficient protection of the environmentand our water resources. To shape and maintain the environmental approach, we regularly organise trainings for our staff.

In order to continuously improve the quality of drinking water and treated wastewater, and our environmental performance we are operating anenvironmental management system. Pursuant tothe new MSZ EN ISO 14001: 2015 system standard,we have started a new three-year audit cycle in 2017.

As part of our environmental activities, we pay particular attention to the disposal of hazardous materials, waste management, wastewater outletmonitoring, air quality and noise protection. In orderto protect the air, part of our car fleet was replaced;we purchased new, EURO 6 emission cars and fiveelectric vehicles, which are mainly used by ourarmed security guards working on the site of ourwater resources.

Our water-resources protection and drinking waterproduction activities are closely linked. We operatemore than 750 drinking water production wells onour water resources sites located in Szentendre andCsepel Islands, in Ercsi, in Margaret Island withinthe inner city of Budapest, and on the right and leftbank of the Danube. As of 1st January 2017, ourcompany has taken over the drinking water supplyservices for Dunabogdány and Visegrád (Szent-györgypuszta) and the operation of the water re-sources in Dunabogdány. In comparison to previousyears, it can be considered a significant step for-ward that the proportion of our officially designated


or previously delimited water resources has increasedto 93.75%. In order to supervise our water resources,we carry out regular site visits, and issue an opera-tor’s statement with regards to any activities plannedby external partners on our sites. We continued to disseminate information regarding our water resources protection with our publications for the residents of Szentendre and Csepel Islands in 2017.

Grants

Our Company strives to define guidelines and objec-tives for grants that reflect our commitment to soci-ety and also meet the expectations of the consumersand society in general We determine the annual grantbudget based on the joint assessment of the eco-nomic results and the expected effects among the participants of our operational environment. The factthat our financial burdens have been increasing foryears means that there is less funding available forgrants and sponsorships, therefore the principle of a justifiable and transparent grant policy has to beapplied even more thoughtfully and consistently.

We have been consistently following the main guide-lines set out for our grant policies for years. The fourcornerstones of our grant policy are: responsibility for the environment, healthy living, commitment toensuring cultured leisure time opportunities for thedisadvantaged and those living in our service area.

Our sponsorship policy focuses primarily on sports,health preservation and charitable activities. How-ever, we also place great emphasis on professionaldissemination, especially by supporting professionalevents. We consider supporting professional watermanagement and water production organizationsand events in these fields of utmost importance aswe need to ensure the future of water utility servicesby furthering the education of upcoming generationsin our areas of expertise.

Furthermore, we prioritise events that focus on envi-ronmental protection and awareness. In addition tosponsoring such events, we also actively participatein them. We traditionally take part in the Danube Day,the Car Free Day and the ‘Do It For Yourself!’ eventsin Budapest.

At the same time, we also aim to cover our entire areaof service with our sponsorship activities, thus we tryto respond to the requests submitted by the conur-bation settlements as well as those in Budapest.

Missionary activities

A main priority of Budapest Waterworks’ strategy isto provide assistance in areas left without healthydrinking water after a disaster situation. In coopera-tion with the professional disaster managementagencies, our Company has been engaged in themanagement of domestic disaster situations andemergency water supply since 1986.

In order to support this activity, our experts joined forces with external partners in 2009 and created a state-of- the-art mobile water purification andpackaging unit which is modular, pallet-mounted andequipped with sand-, ultra-, reverse osmosis filtersand a UV disinfectant. A saltwater module was addedto the unit in 2014.

Beyond serving humanitarian aims, our cross-borderrelief efforts greatly contributed to raising the inter-national awareness and strengthening the reputationof our Company. The civil protection and humanitar-ian aid duties are carried out by the Hungarian WaterAid Unit (HWAU), founded and operated by our com-pany. In the framework of the civil protection dutiesof the unit, HWAU volunteers provided and distributedwater bags at a number of major sports and othertypes of events, including the World Aquatics Cham-pionship held in Hungary in 2017.



Business management of Budapest Waterworks in 2017

Financial situationThe main objective of the company in 2017 continued to bethe highly efficient, cost-effective business management.Thus, Budapest Waterworks’ financial situation and liquidityremained stable, and we managed to fulfill all our paymentobligations in time.

The replacement of foreign investors’ shares was realised byrepurchasing our own shares, for which the Company receiveda shareholder loan. Out of the outstanding loan the Companypaid back a further 750 million HUF in 2017, thus the debt wasreduced to 2.95 billion HUF by the end of the year.


The amount of cash at bank shows a significant increase compared to the previous year's 2,196 million HUF:the company closed the year 2017 with 7,760 million HUF cash at bank.

The total revenue of the Company amounted to45,033 million HUF, which represents a 12.6 % increase compared to 2016. Although the total netsales revenue is 2.6 percent below that of the previ-ous year’s figure, the revenues from drinking watersales has increased by 4.6 percent, and the sales revenue from sewage system services increased by 170 million HUF. The latter is mainly due to the increased number of new sewer connections imple-mented as a result of sewer system developmentscarried out in several settlements from KEOP sources.

Revenues from other activities also showed a favourabletrend. The 0.8 percent increase was mainly due to theacceleration of the replacement of the sub meters byBudapest Waterworks, the increase in the volume ofworks carried out for Budapest District Heating Plc.,and the investment projects in con nection with thewater utilities of Dunabogdány and Százhalombattasettlements.

The company earned an additional 20 million HUF income from export on top of the 389 million HUFearned from the Sri Lanka project and 263 millionHUF earned from the Indonesian Project.

0

1000

2000

3000

4000

5000

6000

7000

8000

I II III IV V VI VII VIII IX X XI XIII II III IV V VI VII VIII IX X XI XII

Revenues (M HUF) 2016 2017

Drinking water revenue 23 623 24 704

Sewage service revenue 1 372 1 542

Wastewater treatment revenue 6 767 6 758

Industrial water 179 149

Other activities 2 737 2 759

Sewage collection 12 12

Export 2 893 672

Total net sales revenue 37 583 36 596

Other revenues* 1 265 7 168

Own performance value 1 129 1 269

Total 39 977 45 033

Cash and loans 2016 (M HUF) Cash and loans 2017 (M HUF)

Revenues

Cash Loans Cash Loans


Costs, expenditures

Accounts receivable

The costs and expenditures decreased by a total of 1.8 %compared to 2016. The decrease in expenditures was dueto the more favourable electricity prices, the lower insur-ance supervisory fee, while the value of services used increased, mainly due to the water utility rental fee payableupon taking over the operation of the Dunabogdány waterutility services based on a lease and operating agreement,and as a result of maintenance work carried out by externalcontractors. There was also an increase in commissioncharges, the costs of transferred wastewater treatment andleased assets, as well as the public sanitation costs.

In 2017, the personnel costs increased slightly more than in the previous year, by 333 million HUF. The growth is dueto the 6.7 % salary increase which was implemented in accordance with the Collective Agreement.

The gross accounts receivables decreased from 4,285 millionHUF to 4,231 million HUF compared to 2016, the change inthe accumulated impairment loss +74 million HUF.

The outstanding receivables from our own invoiced clienteledecreased from 1,109 million HUF in 2016 to 982 million HUFthis year.

0

2000

4000

6000

8000

I II III IV V VI VII VIII IX X XI XII

Accounts receivable 2016 Receivables 2016 Receivables 2017Accounts receivable 2017

Accounts receivable – receivables (M HUF)


The composition of the equity had been influenced by three factors:the increasing effect of the 3,557 million HUF after-tax profit in 2017,the retained earnings-reducing effect of the 24 million HUF additionalcapital contribution paid to subsidiaries and placing the 379 millionHUF earned in 2016 into retained earnings.

It caused a significant change in the composition of shareholders’equity pursuant to 109.§ (6) of Act CLXXXIX. of 2011 on Local Self-Government, the 1,860 million HUF reserved at the end of 2017 to cover the repurchase obligation of the assets managed by thecompany was transferred from retained earnings to tied-up reserve.

The Company’s operating profit was 4,947 million HUF. The Com-pany’s profit before tax was 4,890 million HUF, which is a significantincrease compared to the 604 million HUF profit before tax in 2016.

The total tax liability – taking into consideration the tax base-adjust-ment items – of Budapest Waterworks for 2017 is 1,333 million HUF.Out of this amount, 214 million HUF was payable as corporate tax liability, and 31 million HUF was paid in taxes abroad for internationalprojects. Budapest Waterworks also has to pay a 31 % public utilityprovider tax introduced in 2013. The amount of public utility providertax was 1,088 million HUF based on the 2017 results.

Profit after tax is 3,557 million HUF. The Company did not pay divi-dends in 2017, as they were placed in the 2018 retained earnings.

The sale of the Central Office building was an economic transactionof exceptional value in 2017. In addition to the 5,630 million HUF revenue from the transaction, it also had an after-tax profit effect of2,786 million HUF, thus the profit after tax earned from regular busi-ness activities is 771 million HUF.

Equity

Earnings

Equity (M HUF) 2015 2016 2017

Equity 12 606 12 974 16 507

Registered capital 7 978 7 978 7 978

Capital reserve 0 0 0

Profit reserve 3 825 4 617 3 112

Tied-up reserve 0 0 1 860

Profit after tax 1 444 803 379


2015 (M HUF) 2016 (M HUF) 2017 (M HUF)

Revenues Drinking water 23 984 23 623 24 704Sewage service revenue 1 155 1 372 1 542Wastewater treatment revenue 6 651 6 767 6 758Industrial water 194 179 149Revenue of other activities 2 360 2 737 2 759Wastewater pumping revenues 15 12 12Export revenue 4 947 2 893 672Total net sales revenue 39 306 37 583 36 596Other revenues* 1 514 1 265 7 168Total revenues 1 323 1 129 1 269Bevételek összesen 42 416 39 977 45 033

Expenditures Material costs 2 967 2 720 2 700Electricity costs 2 541 2 361 2 281Material-type services used 8 497 8 580 8 951Cost of sold goods, mediated services 4 722 2 912 625Other services 1 441 1 471 1 432Total material expenses 20 168 18 044 15 989Labour costs 7 216 7 669 8 323Personnel costs 937 1 028 928Salary contribution 2 180 2 298 2 077Personnel expenses 10 333 10 995 11 328Depreciation 5 417 5 767 6 056Other expenditures* 5 082 4 564 6 713Total expenditures 41 000 39 370 40 086

Operational profit or loss 1 416 607 4 947

Financial operations Financial operations revenue 126 145 49Financial operations expenses 302 148 106Financial profit or loss -176 -3 -57

Profit or loss before tax 1 240 604 4 890

Tax liability 437 225 1 333

Profit or loss after tax 803 379 3 557

Profit and loss statement

* The balance sheet does not include the impacts of the realignment of balance sheet items carried out in connection to the affiliated companies


2015 (M HUF) 2016 (M HUF) 2017 (M HUF) A. Fixed assets 111 018 114 190 114 230I. Intangible assets 615 671 764II. Tangible assets 110 106 113 239 112 907Technical equipment, machinery, vehicles 109 384 112 769 112 276Investments 722 470 631III. Invested financial assets 297 280 559 B. Current assets 9 069 7 497 12 495I. Inventories 967 544 616II. Receivables 5 926 4 757 4 119Receivables from trade and services (customers) 5 162 3 815 3 835Other receivables 764 942 284III. Securities 0 0 0Bonds purchased for sale 0 0 0Own shares, business shares, shares purchased for sale 0 0 0IV. Cash and cash equivalents 2 176 2 196 7 760Cash and cheques 2 3 1Bank deposits 2 174 2 193 7 759 C. Accrued income and deferred expenses 3 246 3 358 2 721 TOTAL ASSETS 123 333 125 045 129 446 D. Equity 12 606 12 974 16 507I. Equity capital 7 978 7 978 7 978II. Capital reserve 0 0 0III. Retained earnings 3 825 4 617 3 112IV. Tied-up reserve 0 0 1 860V. Profit after tax 803 379 3 557 E. Provisions 431 303 362 F. Liabilities 106 739 107 828 108 885I. Long-term liabilities 99 214 102 025 102 907II. Short-term liabilities 7 525 5 803 5 978Advance payments from customers 828 366 139Liabilities (suppliers) 4 531 2 415 2 707Short-term credits 375 375 375Other current liabilities 1 791 2 647 2 757 G. Accrued expenses and deferred income 3 557 3 940 3 692 TOTAL LIABILITIES 123 333 125 045 129 446

Balance sheet*

* The balance sheet does not include the impacts of the realignment of balance sheet items carried out in connection to the affiliated companies

Audit Report






BUDAPEST WATERWORKS’ACTIVITIES IN 2017


Water production capacities

The drinking water production is provided by the bankfiltration wells in Szentendre and Csepel Islands, and in Margaret Island (within the boundaries of Bu-dapest) and on the left and right banks of the Danube.In the case of water extracted on Csepel Island, ironand manganese removal is required prior to releasingthe water into the network, while the quality of thewater provided by the other wells meets the regula-tory requirements, thus it is only necessary to disin-fect it in order to ensure the microbiological stabilityof the water. The water supplies of Százhalombatta(that became a part of the service area in 2016), andDunabogdány (that was added to the service area in2017), are provided with independent bank filtrationwater resources located in the respective areas.

The water production and distribution facilities wereoperating throughout 2017 with adequate capacityand operational availability. As a result of taking overDunabogdány’s water utility operation, the nominalwater production capacity slightly increased com-pared to last year, to 1,011 m3 per day on 31st December2017 compared to the 1,010 m3 in 2016.

The Company was able to fully meetwater demands at all times.

Water sector


The value of non-revenue water – which is calculatedbased on the cumulative production and sales dataof the last 12 months up to the reference month – was16.3 % in 2017. The reason for the slight increase observed in 2016 is that water consumption grew lessthan production, and that in 2017 the volume of bulkwater received from other suppliers was higher than

in 2016. Regarding operation, some of the factors affecting the ratio of non-revenue water were theamount of water loss caused by the freezing of meters at the beginning of the year that was not invoiced pursuant to the regulation, and the increasein the number of pipe breaks and failures resulting in water escape in comparison to last year.

14

15

16

17

18


16,2 16,2 16,516,7 16,8

17,7 17,718,1

17,517,1

15,916,3

16,3 16 16,1 16,2 16,3 16,4 16,5 16,4 16,2 16,1

15,2

16,1

2016 2017

Non-revenue water

Non-revenue water 2016–2017 (%)

In 2017, the drinking water production amounted to166,467 thousand cubic metres, which is 4.6 % higherthan in the previous year. The peak daily water pro-duction was 595 thousand cubic metres in June. Thatexceeds the maximum daily amount produced lastyear by 21 thousand cubic metres. The daily averagedrinking water production of 456 thousand m3 is 21thousand m3 higher than in the previous year.

In 2017, household water consumption increased by 2 percent and industrial water consumption increased by 6 percent, while bulk water transfer ratewas 16.6 percent higher than in 2016. Out of the 551million HUF revenue resulting from the drinking waterbase tariff in 2017, 220 million HUF was generatedfrom the industrial-institutional tariff and 331 millionHUF from the retail tariffs.


0

2

4

6

8

10

12

14

16


2016 2017 2016 2017

Drinking, industrial water production and sales

Monthly drinking water production (Mm3) Monthly drinking water sales (Mm3)


Budapest Waterworks continued to provide watersupply services in strict compliance with the Hun -garian and EU regulations regarding water quality in2017, ensuring adequate water quality for the popula-tion, industrial and public entities, and associatedcompanies.

The Company monitors drinking water quality basedon the sampling plan approved by the Public HealthAuthority (Government Office of the Capital City Budapest, Policy Administration Services of PublicHealth formerly National Public Health and MedicalOfficer Service), as well as on the parameters and requirements stipulated in Government Decree No. 201 of 2001.(25 Oct) and the related legislations regarding quality standards and drinking water monitoring.

The monitoring process of water quality covers all ofthe factors affecting the quality of the drinking water.In 2017 the Company analyzed 182,030 parametersin the course of testing a total number of 9,675 watersamples. Out of the total samples taken, with regardsto the supplied water (points of consumption, reser-voirs, pump houses, inlet points) 69,490 parameterswere analyzed in 3,250 samples. The complianceratio based on the parameter numbers was 99.92 %and total compliance ratio based on the sample num-bers was 98.62%. Both values exceeded the ratioachieved last year, and similarly to the preceding year,they were outstandingly high in 2017 as well.

In 2017, new drinking water quality testing require-ments came into effect: obligations to measure radioactive substances and more detailed pesticideresidue tests have been added to the already strin-gent regulatory requirements. The sampling plan for2018 will have to include these changes pursuant tothe relevant Government Decree.

In the service area of Budapest Waterworks, therewere no water limitation measures imposed by theauthorities due to water quality non-compliance in2017 either.

In order to increase consumer satisfaction and main-tain a safe and high quality drinking water supply, the company implemented several quality assurancedevelopments in 2017. The Integrated ManagementSystem certificate has been successfully renewed inaccordance with the ISO 9001, ISO 14001, ISO 22000standards, including the introduction of risk manage-ment and life cycle approach. The accreditation procedure of the laboratory for the expansion of scope– wastewater laboratory testing, testing in compliancewith the new Clostridium standard and Legionellatesting – has also been successfully completed. At the upstream reservoir of pump house no. IV at Káposztásmegyer, the company installed and com-missioned a new online toxicology analyzer which isconnected to the SCADA control system and will besupplemented with an alarm system.

95

96

97

98

99

100

Fizikai-kémiai Mikrobiológiai Biológiai

99,5599,9199,90 99,7899,9999,93

20172016

Water quality

Szolgáltatott víz megfelelőségek (%) paraméter szerint


Wastewater sector


The Company’s wastewater treatment and sewerageservice activities have been further strengthened. It was major change in 2017 that the Company tookover the operation of the sewer system of Duna -bogdány, thus Budapest Waterworks now managesthe sewage services of eleven settlements.

Developments carried out within the framework of theKEOP (Complex Water Safety Programme) launchedin 2014-15 greatly contributed to the modernizationof wastewater networks of these settlements, as a re-sult of which further newly canalized settlementareas have been involved into the operation and assetmanagement portfolio of the Company. Owing to thisnetwork development and the addition of the town of Dunabogdány, the sewer system operated by Budapest Waterworks has increased from 539 kilo-meters to 586 kilometers. The Company is also in charge of operating 44 large public booster sta-tions on this network, 502 small public booster sta-tions on Presskan network in Tököl as well as 607private booster stations.

In 2017, the wastewater treatment plants received a total of 6,078 thousand cubic metre, a daily averageof 16,652 cubic metre of wastewater, which means a76% of capacity utilization. As a result of KEOP (Com-plex Water Safety Programme) developments theprevious overload of the plants has been eliminated.

From the networks of Pócsmegyer, Kisoroszi andSzigetmonostor on Szentendre Island a 158 thousandm3, and from Dunabogdány a 187 thousand m3 ofwastewater were transferred by the Company to theDunamenti Regional Waterworks in 2017.

Wastewater treatment, sewage services


With the accruals, a total of 1,542 million HUF in revenue had been generated from sewage services,consisting of 9 million HUF of base fees, 1,380 millionHUF from consumption charges, 60 million HUF revenue from wastewater treatment and 92 millionHUF from water load tariff.

In the course of 2017, the Central Wastewater Treat-ment Plant in Budapest (BKSZTT) issued invoices fora total of 85.5 million cubic metres of treated waste-water. Taking into consideration the 350 thousandcubic metre/day maximum capacity of the waste-water treatment plant, the average 241.3 thousandcubic metre/day load resulted in a 68.9% average ca-pacity utilization rate. At the end of 2017, BKSZTTstarted to receive the total amount of wastewaterfrom Budaörs.

The 6,758 million HUF wastewater treatment servicerevenue was generated from the following sources:2,511 million from wastewater treatment service fees,nearly 403 million from water load charges, 2,879 mil-lion from rental fees, 800 million from sludge treat-ment fees, and 14 million from property insurance.

In 2017, the Company has concluded the negotiationswith the Municipality of Budapest on the reimburse-ment of the additional costs generated by adding thethird cleaning phase at BKSZTT, since the purpose ofthis investment was to comply with the TP80/TN70-80percentage removal efficiency EU regulation expectedby the Municipality, as opposed to local authority regulations. The revenue resulting from this agree-ment was 151 million HUF in 2017, which included thesubsequent reimbursement of expenses for 2016.

0

2

4

6

8

10


20172016

Sewage service (Mm3)

0

2

4

6

8

10


20172016

Monthly wastewater treatment (Mm3)


Wastewater quality

Accredited measurements are carried out on amonthly basis according to a pre-defined scheduleon the wastewater plants in conurbation area. Boththe inlet and outlet wastewater are analyzed basedon 7 different parameters.

At the Budapest Central Wastewater Treatment Plantaccredited measurements are carried out 24 timesper year also according to a pre-defined schedule, interms of the inlet, pre-settled, and outlet wastewater.In 2017, all the measured values were within the spe-cified value range. Additionally, technological measu-rements are also carried out daily in the wastewaterlaboratory of the plant.

0

20

40

60

80

100

KOI BOI5 TSS NH4N TN TP SZOE

91,5

77,5

86,8

99,1

95,89894,6 93,6

87,191,6

98,696,898,295,6

92,692,692,6

99,6

96,297,596,5

86,4

75,7

91,4

99,797,297,596,7

86,793,3

8891,5

97,498,396

Biatorbágy Budakeszi Százhalombatta Szigetszentmiklós Tököl

0

20

40

60

80

100

120

KOI BOI5 TSS TN TP

58,5

90,6

115,9

80,4

92,3

54,5

85,5

115

81,6

91,4

20172016

Average contaminant removal efficiency in conurbation wastewater plants (%)

Inlet wastewater capacity utilisation rate (%)BKSZTT


Service charges Drinking water and sewage service charges

The charges for drinking water and wastewater services are determined by the Pricing Authority. As of 2012, pursuant to the provisions of the WaterUtility Service Act, municipality pricing had been replaced with central price regulation. In the future,the charges for drinking water utility service, sewagedisposal and treatment service, bulk water transferand wastewater acceptance will be determined – taking into account the proposal of the Hungarian Energy and Public Utility Regulatory Authority – by

a ministerial decree issued by the minister responsi-ble for the water utility services. As the charges havenot changed since the Act came into effect, the Com-pany continued to charge the same fees in 2016 thathave been effective since the second half of 2013.With regards to the water utility provision services ofthe conurbation settlements, Budapest Waterworkscharges the previously used water and wastewaterservice fees adjusted according to the requirementsof decreasing the public utility charges.

The outlet water quality values are excellent. Thequality of the treated water let into the Danube meetsthe strict European standard. In addition to comply-ing with the outlet limit values of the parametersspecified in the water treatment facility operatingpermit, the Plant also fulfills the expectations of thethird cleaning phase, that is 70 percent of the totalnitrogen (TN) and 80 percent of total phosphorus (TP)are to be removed from raw wastewater.

The inlet water quality values – apart from the sus-pended solids – remained below the design value(100%). The measured values were slightly below thevalues reached last year, but stayed above 90 percent.This is important, because the amount of incomingcontaminants has an effect on the technologicalprocesses, and an increase of the contaminant levelsgenerates more operation and maintenance costs.

The total suspended solid load deserves a specialmention. With regards to the parameter of total sus-pended solids, the actual load significantly exceededthe design capacity in 2017 as well. An overload ofsuch volume pushes the boundaries of the sludgeline’s safe operational capacity. In case of a furtherincrease in capacity utilization, the operating costsmay also increase.

Wastewater treatment plant operated on Wienerberger’s site

In October 2017, the company signed a contract withWienerberger to operate the wastewater treatmentplant located on their site. Thus by the end of 2017 thenumber of wastewater treatment plants operated bythe Company has increased to seven.

0

100

200

300

400

500

600

KOI BOI5 TSS NH4N TN TP SZOE

127

5641

280

325

586

117

5740

285

337

595

20172016

0

25

50

75

100

125

KOI BOI5 TSS NH4N TN TP SZOE11

11

29

12

38

21

92

812

37

125

25

35 35

10 155

Inlet wastewater quality, BKSZTT (mg/l) Outlet wastewater quality, BKSZTT (mg/l)

Limit value

Average outlet wastewater 2016Average outlet wastewater 2017


2015 2016 2017

Budapest residential water consumption fee 172,40 172,40 172,40

Budapest industrial and public water consumption fee 198,90 198,90 198,90

The most common water service charges in the Company’s service area (HUF/m3)

Under the terms of the Wastewater Treatment ServiceAgreement between the Municipality of Budapest,Budapest Sewage Works (FCSM) and Budapest Waterworks, Budapest Sewage Works is obligated topay a water treatment service fee to the operator ofthe Central Wastewater Treatment Plant (BKSZTT) asof 1st June 2013.

In addition to wastewater treatment, water load andsludge recycling fees, wastewater treatment servicefee also includes rental and property insurancecharges. Wastewater treatment fee is a charge pro-

portional to the amount of the treated volume(HUF/m3) and is invoiced by the Company based onthe inlet wastewater volume. The water load chargeis determined on the basis of the existing legislation,while the sludge recycling fee, the rental fee and theproperty insurance charges will be invoiced accord-ing to the actual incurred costs.

The law stipulates that wastewater acceptance feealso falls under central price regulation. The determi-nation of this fee shall be the competence of the min-ister responsible for water utility services.

Wastewater treatment charges (BKSZTT)

Partly in order to satisfy customer needs more exten-sively and to utilise the accumulated professional experience and partly to compensate for the revenueloss caused by the ever decreasing water consump-tion, we laid the foundations of our commercial andmarketing strategy at the end of 2009.

The WaterPlus (VízPlusz) brand created by BudapestWaterworks in 2010 mainly targets the business seg-ment. We developed it as an umbrella brand consistingof market based business and technical services. Weconstantly incorporate the feedback received fromour customers (based on the results of the regularcustomer satisfaction surveys), into our business de-velopment strategy, striving to provide an even higherlevel of service and to increase customer satisfaction.

The repertoire of WaterPlus is continuously expandedby new service offers that are now also available to the general public. The most popular element of WaterPlus is the WaterPlus card programme. With thefree WaterPlus discount card, numerous services andproducts offered by our 24 partners were available in2016. The number of registered cardholders is almost51 thousand.

In March 2014 we introduced our “Waterproof protec-tion” insurance service, which offers a solution to thecustomers of Budapest Waterworks to reduce therisks resulting from water leakages. “Waterproof pro-tection” provides assistance to private individuals in unexpected life situations such as unemploymentor incapacity for work. As of 31st December 2017, thenumber of insured customers was close to five thousand.

In 2013 we launched the installation of network waterdispensers, in a leasing package. By the end of 2017the revenue generated by this service exceeded 14 million HUF which was approximately 11% higherthan the preceding year. Water dispensers marketedby our company provide cold, hot and carbonatedwater in many office buildings, food manufacturingcompanies, stores, warehouses and swimming poolsthroughout the country.

We carried out several complex technical projects forexternal contractors in 2017 as well. The contract withWienerberger stands out of these projects, where ourcompany carried out the reconstruction of the was-tewater treatment plant at brick factory in Solymár,the operation of which we subsequently took over.

Additional services


Capitalizing on the technical, operational and serviceexperience accumulated over almost one and a halfcenturies of its existence and its well-trained profes-sionals, Budapest Waterworks successfully partici-pates in international projects that aim to modernizethe drinking- and wastewater service system of cer-tain areas either within the framework of intergovern-mental cooperation or through independent tenders.Our well-trained and prepared experts who regularlypublish in Hungarian and foreign professional jour-nals and are invited to conferences all over the world,are the backbone of our domestic and fast-growinginternational successes in the drinking water andsewage service, and water and wastewater treatmentsectors.

We have entered into negotiations with several citiesrecently regarding consultancy, technology develop-ment and prime contracting services.

Within the framework of our cooperation we provideour partners with services, technological and man-agement solutions that can help them raise theirstandard of service and ensure a higher level of sup-ply security, increase operational efficiency, reducelosses, and improve customer satisfaction.

An example for such a cooperation is the agreementwith the National Water Supply and Drainage Boardof Sri Lanka’s capital city, Colombo, for the recon-

struction works of two water treatment facilities. Inthis project our company had to carry out the mod-ernization and improve the safety of the plants thatsupply water for part of Colombo (a city of 2.4 millioninhabitants) and the surrounding area. The expansionof the capacity required by the contracts and im-provement of the cleaning efficiency were success-fully implemented on both plants, and additionallyBudapest Waterworks also developed a new sludgetreatment technology. The project was completedwith the technical acceptance procedure on 26thFebruary 2017, which date marked the beginning ofthe one year technical support and warranty period.

The public procurement project announced by the Indonesian Public Works Ministry was awarded to theconsortium of Budapest Waterworks and Artha Enviromata Jo Joint Operation led by Budapest Waterworks. Within the framework of this project, the consortium was entrusted with constructingwater treatment units at a total of 34 settlements on three islands of Indonesia (Sumatra, Java and Sulawesi). The project progressed in line with the pre-defined schedule in 2017.

Following a discussion in 2015 between Hungarianand Russian professionals and as a continuation ofthe market research and negotiations supported bythe Hungarian Government, we have started negoti-ations in 2017 with the leaders of the Ural Federation

International services


InvestmentsThe Company’s investments amounted to a total of6,218 million HUF in 2017, which exceeded the pre-vious year’s total by 11.2 percent. A total of 21 km ofpipelines were upgraded in 2017, out of which 19 kmwas part of the water network, and 2 km was part ofthe wastewater network reconstruction project.

Maintenance, operation

In 2017, the company’s maintenance and operationalexpenditure exceeded the previous year’s cost by 389 million HUF. In the water production sector, theexpenditure exceeded the 2016 figures by 82 millionHUF, while the exceedance was 115 million in the wastewater sector and 192 million in the support area.

2016 2017

Troubleshooting 2 321 2 445

Water network 1 691 1 751

Water production 169 171

Wastewater 282 311

Support area 179 212

Maintenance 2 228 2 075

Water network 719 344


Wastewater 317 341

Support area 821 980

Operation 1 068 1 136

Water network 476 441


Wastewater 156 218

TOTAL 5 617 5 656

Maintenance, operation (M HUF)

District regarding a potential cooperation to modern-ize the public water supply and drainage system asrequired by the Russian Federation and the manage-ment of water supply systems in cities with an oper-ating concession from the state.

Our company, with its Albanian consortium partner,has carried out the technical audit of the Tirana WaterSupply and Sewerage Utility (UKT SH.A). The scope ofthe project aimed at the technical, technological as-sessment of the sewage and drinking water networkand the water treatment plants currently in operation.In the course of the project our company preparedproposals for the development of the facilities to im-prove the supply security and quality.

Following the successful completion of the technicalaudit, we signed a new contract in December 2017 for the medium-term technical development pro-gramme of Tirana Waterworks (UKT) in order to imple-ment the most cost-effective technical investmentsolutions required in the medium term. The goal ofthis longer than two-year programme is that in addi-tion to enable Tirana Waterworks to supply healthydrinking water 24 hours a day, it also aims to allow thecompany to reduce significantly the amount of non-

revenue water and improve the drinking water supplyand sewer system coverage in the area.

The mobile water purification unit, registered in theEuropean Union’s Civil Protection Mechanism, andthe Hungarian Water Aid Unit (HWAU), founded andoperated by our Company, continued its humanitar-ian activities in Hungary and abroad in 2017, whilealso expanding its international disaster manage-ment network system.

A mission in Turkey launched in 2016 has been completed successfully in 2017. In the course of thisproject our company provided the drinking water sup-ply for an entire refugee camp with a newly developedand manufactured mobile water purification unit incooperation with the Ministry of Foreign Affairs andTrade and the State Disaster Management Agency ofTurkey. The mission lasted for six months until thecamp was closed.

In line with our expanding role in the European Union’sCivil Protection Mechanism, the mobile water purifi-cation unit developed by our Company successfullyparticipated in two international drills in 2017 by fulfilling the criteria and requirements of the Union.


MaintenanceThe cost of preventive, scheduled maintenance workswas 6.9 % lower compared to 2016. The company alsospent less on the maintenance of the fittings and the inlet pipes, as the capacities were tied up by theincreased repairing. The total cost of the increasedamount (in comparison to last year) of maintenanceworks in the water production sector was more than10.5 percent higher than the previous year.

In the wastewater sector, most of the 19 million HUFmaintenance expenditure was spent on the mainte-nance of the large booster stations and wastewaterplants located in the conurbation settlements. Thecost of the maintenance of the site buildings, thewastewater network and the presskan system pumpsin Tököl represented a smaller proportion of the totalmaintenance expenditure.

On the BKSZTT site, from the total maintenance ex-penditure of 222.2 million HUF in 2017, nearly a thirdwas spent on the biogas plant, but the cost of the

water- and sludge line and electrical works as well asthe maintenance of the gray and green areas was significant as well.

The increase in the maintenance costs of the supportarea is a consequence of the reallocation of the meterreplacement activity, which also appears as a reduc-tion factor in the water network sector.

Waterproduction

WastewaterWaternetwork

Supportarea

0

250

500

750

821

317371

719

980

341410

344

2016 2017

RepairThe number of network failures increased by a totalof 0.6 % compared to 2016. Although the number ofpipe breaks increased by 6.3 percent, as a result ofthe 3.2 percent lower connection error rate and the9.2 percent lower fitting failure rate, the total repaircost of the network maintenance was 60 million HUFless than in 2016.

The number of failures in the water production facili-ties increased by 7 % which is a significantly lowerrate than last year’s, while the amount spent on repairworks was approximately the same as in 2016.

The repair costs of wastewater sector in the conur-bation area increased by 29% compared to the pre-ceding year. The repair works on the large boosterstations and presskan system of Tököl representedthe bulk of the 144 million HUF total cost. In the caseof BKSZTT, most of the repair works were done on thewater line but the repair costs of the biogas recoveryand sludge line were also significant in 2017 as well.The costs incurred were 2.1 % below the previousyear’s amount.

0

500

1000

1500

179282

169

1691

212311

171

1751

2016 2017

Waterproduction

WastewaterWaternetwork

Supportarea

Maintenance (M HUF)

Troubleshooting (MFt)


Budapest Waterworks’ customer service areas arecertified according to the MSZ EN ISO 9001:2008standard. SAP’s IS-U module provides the IT back-ground for this activity, as well as handling therecord-keeping of water meters, the organization ofmeter replacements, meter reading and invoicing, debt collection and customer relations.

In November 2017, our online customer service wasupgraded and expanded with new features, which, in addition to providing many convenience servicesfor administrative processes, also enables electronicinvoicing and presentation.

The Company’s environmentally conscious approachis reflected in the electronic process of the incomingrequests as a result of which the work is not onlyfaster and more flexible but also paperless.

In 2016, the company introduced the automatic cus-tomer service feedback feature of the call centre,through which at the end of the call customers canrate the received service, the preparedness and politeness of the administrator.

The www.vizmuvek.hu website is now also availablein a mobile friendly version, moreover, customers canget up-to-date information about maintenance,news, or methods of administration via smartphone.

In addition to the phone and online administration,many people still visit our customer service offices in person. The company’s central customer serviceoffice was fully renovated in 2017, and for the sake ofa more comfortable and efficient administration, fiveother capital city service providers in addition to Budapest Waterworks are located there to cater tothe customers’ needs. In the common customer area,information boards help the customers’ orientation.In its personal customer service offices BudapestWaterworks also performs customer service activitieson behalf of other service providers.

The company is present in Budapest with two morejoint customer service points along with several otherservice providers. In the service areas outside of Bu-dapest we also operate several customer servicebranch offices and customer points that had beenpreviously established by local municipalities for theconvenience of customers in multiple cities.

In 2017 the „one stop” customer service handled requests by nearly one million customers via the sep-arate customer service channels: we received over400 thousand phone calls, 150 thousand visitors inperson, 90 thousand letters and nearly 45 thousande-mails. Our online customer service was visited byover 230 thousand people. The three millionth cus-tomer contact was concluded in 2017 since the 2003introduction of the SAP module registering customerrequests that laid new foundations for the customerregistration and the follow-up process of reports.

The Otthon+ (Home+) application introduced in 2015provides customers with an easy, fast and flexible access to administrative processes. The applicationis available on smartphones with Android and IOSsystems as well as on Windows Phones.

Another tool enabling a faster and more convenientadministration is the toll-free number (Green number)service that was established in 2015. This numbercan be called from landlines 24 hours per day torecord meter readings. The number received morethan 105 thousand calls in 2017. In compliance withthe resolution of the Hungarian Energy and PublicUtility Regulatory Authority, we renewed our BusinessPolicy in 2017 – available on our website.

According to phone and personal customer satisfac-tion surveys, the clients’ satisfaction with personaladministration increased by 8% compared to the pre-vious year. Based on the surveys, our customers aregreatly satisfied with the online customer service.

The company introduced a unified meter reading sys-tem, which resulted in more efficient operation andsignificant cost savings, and made the processesmore transparent for the customers. Thanks to the introduction of a new type of handheld computer, the meter reading has become more advanced. As a result of the development that included the asso-ciated operating system, it has become possible to manage remotely the entire PDA device fleet andensure continuous data flow between the SAP system and the meter readers’ PDAs.

In 2017, the company sent bulk text messages to itscustomers for the first time, informing them of an up-coming frost threat. A total of 72,964 text messageswere received by the affected consumers.

Customer service


Human resources Headcount

In 2017 the annual average statistical headcount wasa total of 1,722 employees, out of which the numberof full time employees was 1,692. The decline in staffnumbers compared to the previous year was due tothe general labour shortage, and the deterioration ofthe competitive position of the company on thelabour market.

Payroll management

In 2017 the Company implemented a 6.7 percent payincrease according to the agreement with the work-ers’ unions, which was funded partly from the com-pany’s own resources, partly from savings resultingfrom a decrease in contributions, and partly from re-allocation of some of the Cafeteria budget.

Education, training

In 2017, the company spent 57.70 million HUF on education, enabling employees to complete a total of 8,798 training courses.

Maintaining the practice of recent years, we con -tinued to prioritise trainings in 2017 that helped to ensure that the Company complied with its legal ob-ligations, and that the employees were able to keepup-to-date with the legislative changes and gain theprofessional knowledge necessary to fulfill their responsibilities. At the same time, an increasingnumber of employees were also offered opportunitiesto participate in professional, integration, skill devel-opment and cooperation programs.

In the spring of 2017, the team of the company’s owntrainers and educators launched a series of profes-sional and skill development trainings, with signifi-cant participation by the employees.

Due to the introduction of individual training plansand the credit system, the educational structure andthe participation rate also changed significantly incomparison to the previous years. The highest costwas represented by courses (52%), while the internaltraining achieved the highest attendance rates (59%).

Organizational changes

Budapest Waterworks restructured multiple depart-ments in 2017, continuing the practice of previousyears. The primary objective of these changes in addition to the efficiency improvement and optimalstructuring of the processes was to further elevatethe level of customer service.

Accordingly, the largest organisational changesmainly affected the Customer Service Directorate.Within the Customer Service Directorate, the WaterMeter Department was established, at the same time,the Technical Licensing and Control Department was eliminated. With the elimination of the watermeasurement division of the Network Operations Department, the groups that had been operatingthere up to that point were transferred to the Techni-cal Licensing and Control Department.

Published by Budapest WaterworksCEO’s office, 2016

Budapest WaterworksH–1134 Budapest, Váci út 23–27PO Box: 1397 Budapest, Pf 512E-mail: [email protected]: +36 1 465 2400www.waterworks.hu

Date post:	10-Aug-2020
Category:	Documents
Upload:	others
View:	0 times
Download:	0 times

Annual Report - Fővárosi Vízművekvizmuvek.hu/files/public/Fovarosi_vizmuvek/tarsasagi_in... ·...

Documents