Annual Report2011-2012

Making choices finding solutions

Board MembersChair personMr Ralph Gore General Manager,

Brightwater Care Group (Inc)

Deputy Chair personMr David Gribble Chief Executive Officer,

Constable Care Child Safety Foundation

Mr Ron Back Finance and Management Consultant

Melissa Bramley Director, Bold Public Relations

Mr Jim Ellis IT Business Consultant

Ms Lynette Meyer Operational Excellence Compliance - Assurance Advisor Chevron Australia

Ms Rebecca Moore Senior Vice President IB&M Commonwealth bank

Ms Robyn O’Callaghan Financial Professional

Prof Lorna Rosenwax Head, School of Occupational Therapy and Social Work

Ms Denise Sullivan Director, Chronic Disease Prevention Department of Health

PatronsHis Excellency Mr Malcom McCusker AO QC and Mrs Tonya McCusker

Life MembersMrs Freda Jacob

Dr Patricia Kailis

Mr John Livie (deceased)

Mr Alex Rosenwax (deceased)

Mrs Lynne Whittingham

Mr David Waddell

Honorary MemberMr Arthur Smith (deceased)

Board CommittteesFinance Committee Mr Ron Back

Mrs Gerri Clay

Mrs Annette Frazer

Ms Robyn O’Callaghan

Ralph Gore David Gribble Ron Back Melissa Bramley Jim Ellis

Lynette Meyer Rebecca Moore Lorna RosenwaxRobyn O’Callaghan Denise Sullivan

Board Members

Annual Report2011-2012

1Independent Living Centre WA Annual Report 2011-12

Annual Report from Chairperson and Executive Director

The unprecedented levels of reform that are taking place in the disability and aged care sectors have continued throughout the past year and do not look like abating in the near future. Like many other Not for Profit organisations the ILC has invested considerable resources in contributing to policy formulation and keeping abreast of the changes taking place at both the Commonwealth and State levels. The potential impacts of the National Disability Insurance Scheme and Living Longer, Living Better Aged Care reform on our current services are under review. The ILC is also exploring any new opportunities that may emerge as we move to an environment where consumers are more empowered to make individual choices. Unbiased advice and access to accurate information to assist in the decision making process will become increasingly important.

We are delighted that the Governor, His Excellency Mr Malcolm McCusker AO QC and Mrs Tonya McCusker have kindly agreed to be joint patrons for the ILC. During their first visit to become acquainted with the

services we offer, they met with Board members and the ILC team and took the opportunity to trial the recently upgraded accessible kitchen and many of the products on the display floor.

The ILC is indebted to the support provided by our government funders and appreciates their ongoing commitment to maintaining constructive working relationships that foster partnerships and collaboration within the sector. The Home and Community Care program extended the funding level provided to the ILC HACC Regional Assessment Service and supported the ILC’s request to evaluate the outcomes for HACC consumers accessing the Assistive Equipment Service. The grant administration role the ILC provides in relation to equipment outside of the State funded aids and equipment program continues to be an area of growth for the ILC. Additional program funding from Lotterywest and Disability Services Commission resulted in more people with a disability having access to equipment that is designed to specifically support their needs.

Ralph Gore

ILC Patrons His Excellency Mr Malcolm McCusker AO QC, Mrs Tonya McCusker and Gerri Clay viewing the accessible display kitchen.

Gerri Clay

2 Independent Living Centre WA Annual Report 2011-12

The State government partnership forum initiative resulted in a 15% increase to the base contract value of our Disability Services Commission contract. The purpose of the funding increase was to improve the service delivery outcomes of contracted obligations and create a viable not for profit sector. The ILC allocated the funds to improve staff retention and recruitment and increase the organization’s long term sustainability.

The middle term of our three year strategic plan has been interspersed by a series of organizational structural reviews that have considered the effectiveness of service delivery models, organisational efficiency and resourcing within a framework of delivering better customer service. The Assistive Technology and Business Service area participated in reviews that resulted in changes to both organisational structures. The shift away from manual handling training delivered by the Education and Training area resulted in downsizing of this activity and a commitment in the coming year to undertake an organization-wide review of all education and training activities.

Building partnerships has been a priority this year. The ILC developed strong links with Bunbury Community Home Care and Technology Assisting People with Disability as the three NFP’s work closely together to source capital to develop a SW Regional Wellness Centre on land provided by the City of Bunbury. Effective collaboration with state based Independent Living Centres participating in the ILC Australia project funded by DOHA, resulted in the completion of the key elements of the new website and national equipment database. This achieves a long held vision and ILC WA looks forward to operating in the national database environment in the coming year.

The ILC Board members have actively participated in the financial, strategic direction and governance of the organisation bringing their enthusiasm, knowledge and wealth of experience to Board meeting discussions. We extend our gratitude to each Board member and acknowledge their efforts in supporting both our positions. This year we have also been generously supported by Clayton Utz who has assisted the organisation in our approach to governance by providing practical support to develop contractual agreements with external stakeholders.

Thank you to all our staff, funders, suppliers, friends and supporters through your efforts and contribution many more West Australians are able to live more comfortable, independent and fulfilling lives.

Ralph Gore Chairperson

Gerri Clay Executive Director

Annual Report from Chairperson and Executive Director

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3Independent Living Centre WA Annual Report 2011-12

The ILC sits in a unique position; stretching across disability, aged care, mental health sectors providing services to people of all ages and disability, and their carers. Our staff participates in a range of peak bodies, boards, and professional and special interest groups. These include Independent Living Centres Australia, National Disability Services WA, Variety WA, AGOSCI, Aged and Community Services WA, Aged Care Standards and Accreditation Agency Committee, Australian Association of Manutention Practitioners (WA), CPA Australia Not for Profit Group, Carers Advisory Council, and the Ethnic Community Council. Many of the special interest groups focus on best practise in equipment, communication devices and assessment.

Highlights of the past year include a major renovation of the display kitchen to show the latest in technology and kitchen fit out options. It was launched by the popular food consultant Marg Johnson who has also supported the ILC by cooking many delights in the kitchen at ILC‘s Open Day.

This year’s Open Day focused on equipment for children. It provided an opportunity for parents, children, suppliers, therapists, educators and service providers to learn about and access the range of services offered by the ILC, and trial an extended range of assistive equipment.

The Tech Team and many ILC staff supported Variety’s Motor Mouth Camp for the second year running. Sixteen children and their families were able to increase their ability to effectively use their communication devices.

The ILC commenced a research and evaluation program to understand the outcomes for clients who access our services. These evidence-based projects include assessing the Assistive Technology outcomes for HACC clients using the Assistive Equipment Service and a stakeholder evaluation of the information component of the Carelink service.

Highlights Strategic DriversSystemic Advocacy

Research and Evaluation

4 Independent Living Centre WA Annual Report 2011-12

There have been significant changes in the structure of the services provided in the Assistive Technology area. An extensive review identified opportunities to improve the way services are provided and to increase the collaboration between the service areas. The Hire Service, Assistive Equipment Service (AES) and Country Service areas all underwent substantial changes to their service structure and staff roles. The restructure of the delivery of clinical services has built a more sustainable model that has resulted in a stronger connection between AES appointments and the Hire service, and provided easier access and improved quality of service for our clients. Of particular note has been the increase in demand for education and training in assistive technology solutions supporting the ILC’s information provision service delivery model.

The ILCA National Database has been a focus of activity for staff throughout the year and this culminated in the new website going ‘live’ in June. ILC WA successfully bid to take the role as lead agency to manage and develop the database and website during the next three years.

Assistive Equipment Service (AES)

Assistive Technology Services

Top 10 Enquiry Areas Clients

Communication (AAC) 2,607

Wheelchairs and Scooters 2,376

Seating 1,701

Bathroom and Toilet 1,550

Walking Aids 1,100

General Communication 1,075

Bedding and Accessories 1,021

Computer Access 908

Household 662

Hoists and Transfer Equipment 531

5Independent Living Centre WA Annual Report 2011-12

Perth

Kalgoorlie

Bunbury

Meekatharra

Bruce Rock

Dowerin

Denham

Carnarvon

Exmouth

Onslow Roebourne

Karratha

South Hedland

PunmuNullagine

Marble Bar

Newman

Tom Price

Wiluna

Narambeen

Koorda

Albany

Northam

YorkBeverley

Denmark

KojonupEsperance

BalingupWagin Norseman

Katanning

Hopetoun

Ravensthorpe

Lake Grace

Kellerberrin

Strategic DriverService Access

The expanded AES service now includes clinical support for hire enquiries and the delivery of all country services. Therapists have specific portfolios, and responsibility for country regional areas is shared amongst staff in the team. Time has been invested to orient staff to the new roles, provide training in operating the vehicles and trailers and develop links with regional and metropolitan service providers.

We welcomed a new team leader under the redesigned service delivery model and consolidated health professional and administration support roles. The year’s achievements have been significant. Some highlights include the redevelopment of the telecommunications display area; a successful joint Video Conference to WACHS therapists on seating in partnership with DSC, TCCP, REC; guest lectures for the Curtin School of Nursing and Edith Cowan University OT School and a presentation at the Engineering symposium.

The AES team visited 35 Country towns during the past year

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Goldfields 510

Great Southern 901

Kimberley 123

Metropolitan East 4,780

Metropolitan North 8,408

Metropolitan South East 3,470

Metropolitan South West 527

Mid West 336

Pilbara 338

South West Metro 3,523

Wheatbelt 905

Total 23,821

Consumers Accessing Assistive Technology Services in WA

6 Independent Living Centre WA Annual Report 2011-12

ILC TechTech has experienced a dramatic increase in enquiries around mainstream technology; specifically the iPad and other tablet technology. This has proved to be an exciting and challenging area and the tech service team has developed training opportunities to manage the increased demand.

Additional Speech Pathology hours has reduced the waiting time for appointments and enabled more workshops to be delivered including iPad in Special Education and Proloquo2Go, and the continuation of lectures at Curtin and ECU. The sector has benefited from the ILC hosting workshops with suppliers throughout the year.

Outreach across regional WA included visits to Kalgoorlie & Menzies, Geraldton & Leeman, Northam, Albany, Katanning, Kojonup, Mt Barker and Denmark.

The completion of the first twelve months of the CAEP (Community Aids and Equipment Program) AAC Project has been successful in offering a more streamlined trial process with ongoing access to devices. Based on these results, the project has been extended for another year during which it will be formally evaluated.

Assistive Technology Services

I need to express my heartfelt thanks to you guys for Jason’s remote control changer for the television. I have had a really rough couple of months and it was so wonderful to hear Jason clicking to change the channels on the television himself. It gives him real independence and he can ‘negotiate’ with other family members about what they watch. It also gives me a few minutes when I can catch my breath, you make such a difference to Jason and his stressed out old mother!

“

“

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7Independent Living Centre WA Annual Report 2011-12

ILC Hire ServiceA full time administration officer and maintenance officer were appointed as part of the restructure of the service areas. An Occupational Therapist is available at all times to provide clinical support in the Hire service.

Close liaison with the ILC Tech Team has also streamlined the hire process of communication devices for the AAC-CAEP Project.

The Hire service client reception area was changed to provide a customer friendly and accessible environment that has increased efficiency, and the capacity to provide services to two clients simultaneously. After the equipment stocktake, some products were decommissioned and the storage area was reorganised. Variety WA provided a generous grant of $30,000 that enabled the Hire service to purchase a range of new paediatric equipment.

Education and TrainingThe service delivered a range of standard and customised training programs across the state, predominantly for groups of staff and volunteers in the community care sector, residential aged care services, private health and education support staff.

The ILC Education and Training team has effectively used their specialised skill set to provide complex risk assessment and manual handling for individuals who live in the community, their carers and family. This service continued to be a core element of our training program this year and is highly valued by the community.

It was a year of extremes and change. The robust demand for services kept the team constantly busy, while the organisational review undertaken by the ILC posed questions as to the ongoing purpose and focus of the education and training service. Prompted by staff changes the Board and Management agreed to downsize the delivery of manual handling training courses and undertake a full review of all education and training offered across the whole of the organisation. The review will take place in the second half of 2012.

The training partnerships built over the years with other organisations are highly valued. Of particular note the ILC acknowledges the partnership with CommunityWest as a preferred training provider and contributor to the needs of the HACC sector.

ILC Occupational Therapy Driver Assessment ServiceThe team has expanded in response to the increased demand for this specialised service to include three OT Driver Assessors. Assessments are carried out for people requiring fitness to drive assessments as well as those clients requiring vehicle modifications who may be eligible for a subsided assessment from the Disability Equipment Grants program. The service operates on a full fee for service basis and is not directly supported by Government grants.

Strategic DriverService Access

8 Independent Living Centre WA Annual Report 2011-12

Grants & Equipment Funding

Disability Equipment Grants (DEG)The ILC has completed another successful year of managing the DEG program and provided over 400 grants for equipment to a similar number of individuals. These included block grants to the Association for the Blind to assist people with vision impairment and to the Multiple Sclerosis Society to assist people with thermoregulatory difficulties purchase an air conditioner.

The trend for individuals not linked to organisations to request the ILC to manage grants on their behalf continued. Grants for vehicle modifications accounted for approximately half the grant funding and included 32 grants to assist with the purchase of new or second hand wheelchair accessible vehicles (average grant $7,400). There was also a significant increase in the number of applicants applying for grants to purchase air conditioners.

Lotterywest continue to be strong supporters of equipment needs for people with a disability and demonstrate flexibility and a willingness to respond to emerging unmet needs. This year an Essential Independent Living grant stream was introduced for vital equipment to support individuals with long term disabilities living at home. Individuals can apply for equipment that will enhance their independence, wellbeing and / or support their unpaid carers.

The OT Driver Assessment subsidy was expanded to offer subsidised assessments for eligible people with disabilities or medical conditions. 365 people received subsidy assistance to have an OT Driver Assessment. 99 people were assessed as likely to require vehicle modifications and 266 required medical fitness assessments; 82 people were also assisted with a driving training subsidy to help with the costs of lessons.

9Independent Living Centre WA Annual Report 2011-12

Equipment for Living GrantILC completed the successful administration of another round of the Equipment for Living Grants with a state government grant through the Disability Services Commission. This one-off grant funding of nearly $935,000 provided vital equipment to 368 people with disabilities who were not able to obtain this through the Community Aids and Equipment Program (CAEP) or other support programs. Once again electrically adjustable beds, mobility devices including manual wheelchairs, walkers and scooters; specialised seating and personal care items were the main items requested.

I am writing to let you know how much I appreciate your involvement re funding for my bidet. Both my shoulders are unable to rotate after 53 years of rheumatoid arthritis. My life is certainly a little easier now – I love it!

“ “Strategic DriverService Access

10 Independent Living Centre WA Annual Report 2011-12

The ILC Respite and Carelink Centre experienced a busy year with significant growth of 142% in client contacts since the introduction of the WA Assessment Framework in early 2011. The ILC CRCC is one of four entry points across the Perth metropolitan area that provides information and screening for the Home and Community Care program. The centre has employed additional Community Liaison Officers and Administration staff to manage the growth in service demand.

The centre supports all primary carers in the North metropolitan area by providing access to carer support services, information, planned and crisis respite care. In keeping with a continuous service improvement approach, we are currently reviewing our after hours service to meet the needs of carers presenting with urgent respite needs out of business hours.

Community Liaison Officers have been assigned specialist respite programs matched to their area of expertise, experience and knowledge, including;

• Dementia Education and Training for Carers Program

• National Respite for Carers Program (Dementia and Palliative Care)

• Mental Health Respite Program

• Carers for a younger person with a severe or profound disability

• Young Carers Respite and Information service

Commonwealth Respite and Carelink Centre (CRCC)

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11Independent Living Centre WA Annual Report 2011-12

Aboriginal Engagement ProjectIn 2011- 2012 the ILC Respite and Carelink service has focused on building partnerships with several key Aboriginal service providers to identify potential Aboriginal carers and increase the referrals to the program. Key agencies in the North region were mapped and meetings arranged with these agencies, which have included Marr Mooditj, Balga Senior High School (SENSEP Program), Medicare Locals (Aboriginal Project Officer), Gnulla Maaman Moort Boodja Corporation, Uniting Care West, Aboriginal Liaison Program, Carers WA and Derbarl Yerrigan.

A partnership with Balga Senior High School has been established and the ILC will be working with the Swan Nyungar Sports Education Program (SENSEP) to organize events in 2012 / 2013 for young Aboriginal carers.

The ILC CRCC is also working with Gnulla Maaman Moort Boodja Corporation, an Aboriginal men’s group based in Midland, to organise camps for young people with Mental Health issues or young people caring for someone with a Mental Health issue. The camps will focus on self care, self esteem, health and well-being and suicide prevention.

The ILC CRCC , continues to work in partnership with culturally appropriate agencies to meet the needs of Indigenous families.

Consumer Directed Respite CareThe ILC participated in a pilot program of Consumer Directed Respite Care (CDRC) packages over the last year and we are very excited to be delivering 16 new CDRC packages in the coming year. Consumer directed care is a key service model that will be rolled out nationally within aged care packages in the near future. This model of care focuses on empowering carers and providing consumers with choices on what, when and how support services, including respite care will meet their individual needs.

Just a little note as the package is coming soon to an end, to thank you for your help and the support you gave us. We felt great and somehow motivated in continuing to look after our mother at home although this is getting harder as her mobility, dementia and care needs are increasing.

I recently spoke with the Aged Care Assessment Team, to see if we could reassess my mother for a Consumer Directed Care package. They were very surprised to learn we are still looking after mum at home as she was assessed as high care in 2002. Thank you again for your help and for coordinating the package in a way that has improved our lives as carers and helped us continue to care for our mother at home.

“ “Strategic DriverService Access

12 Independent Living Centre WA Annual Report 2011-12

The implementation of the WA Assessment Framework from January 2011 marked the beginning of a new approach for people to access HACC services. It incorporates two key themes; wellness and choice of providers for consumers. This major change for the HACC sector represents a shift in focus for information, entry, assessment and service delivery in WA.

ILC RAS is now eighteen months young and operating with a full complement of staff including nine Assessors, a Senior Assessor, 1.7 Administration staff and a Service Coordinator. After the initial establishment phase the RAS has focused on enhancing staff knowledge and skills in specialist areas of assessment and participating in trials and committees to support the ongoing development of protocols, guidelines and resources. As one of three of the North Metro HACC Regional Assessment Services ILC RAS responds to referrals from CRCC, Service Providers and hospital health professionals.

RAS Assessors continue to focus on meeting the consumer’s needs by assessing clients using a wellness approach, which encourages personal goal setting. Assessors work collaboratively with consumers, carers and family members, HACC

and non-HACC service providers to complete care plans based on the individual’s personal goals and aspirations to maintain their independence and participation in the community.

Recent quality reporting assessments and audit results completed by Community West and independent evaluators confirmed the ILC’s RAS commitment to delivering quality assessments and effective management systems and processes.

ILC Regional Assessment Service (RAS)

RAS quality outcome for consumerMaria and her husband speak Italian in their home and due to the increasing impact of severe arthritis she was referred by their Social Worker to the ILC RAS as she was finding it difficult to manage at home. An ILC RAS Assessor who speaks Italian visited Maria and her husband in their own home to carry out a Wellness Assessment.

The Assessor identified that Maria was able to manage her showering, dressing, eating and drinking. However Maria was having difficulties with

standing in the kitchen using kitchen utensils to prepare their meals, and shopping as she was concerned that she would have a fall. Maria’s husband was doing the domestic tasks but due to a heart condition he was finding this increasingly more difficult.

The ILC RAS Assessor referred Maria to the ILC to explore assistive technology that could assist her in the home; particularly for kitchen and cleaning tasks. Maria was referred for short term HACC domestic assistance and also referred to a HACC weekly shopping bus service that

provides her with social contact as well as a safe way to access the shops. As Maria wanted to be as independent as possible, she was also referred to a HACC service that works with people to support them in accessing community social activities and to build their confidence in moving outside the home. This included linking in with Italian-speaking social groups.

The ILC RAS will continue to monitor her progress through annual reviews. HACC service providers will refer back to the ILC RAS for a re-assessment if her circumstances or condition changes.

CASE

STU

DY

13Independent Living Centre WA Annual Report 2011-12

ILC MACS provides support to aged care providers and community members by providing information, education and key resources that support best practice in delivering culturally appropriate aged care services across Western Australia.

A new Coordinator, and funding for a part-time Regional Education and Resource Coordinator provided opportunities for change and further growth in the service. This additional funding enabled the team to reach regional communities such as Albany, Katanning, Bunbury and Geraldton, and deliver educational workshops, displays at community events and networking with aged care and multicultural providers.

The year started with ILC MACS hosting a successful Multicultural Aged Care Expo at the Chung Wah Community Centre. The event incorporated over 25 multicultural aged care exhibitors, cultural food, dancing, music and story telling with over 250 registered attendees. It was formally opened by Maria Osman, Executive Director of the Office of Multicultural Affairs and the feedback from participants supported ILC MACS hosting similar events in the future.

ILC MACS is currently expanding its education and training workshops to work in partnership with key providers in the areas of dementia, palliative and continence care services from a culturally diverse perspective. This involved developing a workshop called, ‘Speaking my Language’ with Alzheimer’s WA.

The Multicultural Aged Care Handbook is a valuable resource that provides community profiles on over 27 culturally diverse communities. This valuable resource has now been updated to include four new communities. Resources are now available to support aged care providers to deliver culturally appropriate care in aged care settings in the Iraqi, Indonesian, Sri Lankan and Japanese communities.

ILC Multicultural Aged Care Service (ILC MACS)

National meeting of coordinators with Minister Mark Butler.

Strategic DriverService Access

14 Independent Living Centre WA Annual Report 2011-12

The Independent Living Centre receives the majority of its funding from State and Federal Governments. Our range of contractual agreements with Disability Services Commission (DSC), the State and Commonwealth funded Home and Community Care program (HACC); the Commonwealth Department of Health and Ageing (DOHA); Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and Lotterywest enables the ILC to deliver a diverse range of programs to people with disabilities and mental health conditions, the frail aged and their carers.

A number of projects and grants programs have been administered by the ILC this year. Lotterywest continued to fund the ILC to administer Disability Equipment Grants, the DSC funded an additional Equipment for Living Grant and project work. Additional revenue was generated through the delivery of training, equipment consultancy, OT driver assessments, hire of equipment and display space rental.

The ILC Board actively monitors the organization’s financial operations through the Finance sub committee that convenes on a monthly basis. The ILC successfully managed its finances in 2011-12 and met its contractual obligations to funders. The income increased by 14% from 2010-12 levels bringing the total for the year to $9,473,831. More information is available by viewing the full audited statements for the Independent Living Centre of WA Inc. on the website at www.ilc.com.au under ‘On line Library and Research’.

During 2011-12 a restructure of the finance and administration areas across the three sites delivered a tiered structure and changes in staff reporting lines. The accounting role has been strengthened and increased time has been allocated to HR support that reflects the increase in the number of staff across the organization. The organization successfully achieved ISO 9001 accreditation status, met DSC standards and the new common community care standards as applied to the Respite and Carelink Centre.

A major upgrade of all ICT hardware and software was completed with significant financial backing from Lotterywest. Staff members have completed training and are conversant with working in a Windows 7 and Office 10 environment. Options to enhance Videoconferencing and face to face desktop solutions are being explored to ensure ILC is positioned and ready to embrace emerging modes of service delivery into the future.

Business Operations Strategic DriversInformation Systems

Sustainability

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15Independent Living Centre WA Annual Report 2011-12

There is always a little sadness when we farewell staff and this year the experience was more acute when it was time for long standing members of staff to move onto new roles in the health and disability sectors. Our appreciation goes to Chris Kingsnorth, Helen Powell, Peta Paton, Dena Stafford, Judi Donald and Erica May, each of whom exemplified a strong commitment to professional, high quality customer service.

Kerry Rhodda reached a significant milestone of 30 years services and Karena Sherriff and Sacha Marchant their ten year anniversary. In the second half of the year Nicki Longmire joined the ILC Management team, a reflection of the significant growth experienced across our grant program areas.

The ILC Scholarship was offered by the Board to further staff development and educational opportunities. This year Annette Frazer Business Manager, received the scholarship to commence a Graduate Diploma of Business (Information Systems).

Presentations at conferences are encouraged. ILC staff were speakers at the Aged and Community Services community care conference (Karena Sherriff), Positive Ageing WA conference (Jessica Rigden), More Than Gadgets Conference (Kelly Moore, Jenny Bishop, Jessica Rigden and Evana Jacobsen) and the Australasian Road Safety Conference (Simone Robinson).

Our Staff

16 Independent Living Centre WA Annual Report 2011-12

Current StaffTyvella Abban AssessorAlex Andrews Occupational TherapistShona Bastian AssessorMonica Bentsen HR and Finance AssistantStephanie Berghofer Occupational TherapistJenny Bishop Occupational TherapistMaggie Bracegirdle Community Liaison OfficerLauren Brisco Project Officer EFLGeorgina Bryant AdministrationIris Burtenshaw AssessorBreanna Carlton AssessorSara Chong Speech PathologistFraser Clarke Team Leader AESGerri Clay Executive DirectorEmma-Kate Codyre Occupational TherapistTamara Colley AdministrationMargaret Dare Community Liaison OfficerTracey Day Community Liaison OfficerVenonica Divincenzo Community Liaison OfficerCaroline Eaton Occupational TherapistRachel Everison AssessorDebbie Falck Occupational TherapistLauren Farrell Occupational TherapistAnnette Frazer Business ManagerLaurel Hocking Occupational TherapistHelody Howey Coordinator HireDebbie Howie Community Liaison OfficerAmanda Hudson Occupational TherapistSally Hunter Manager Assistive Technology

ServicesEvana Jacobson Occupational TherapistMargie Justice Community Liaison OfficerFiona Kemp Occupational TherapistElizabeth Kent AdministrationAlison Lillico AssessorFleur Litster AdministrationAmy Litton Speech PathologistNicki Longmire Manager Equipment Grants Margaret Lovejoy AdministrationHelen Mann Community Liaison OfficerSacha Marchant Project OfficerJodie Maxwell AdministrationKelly McAuliffe AssessorSandra McKessock Community Liaison OfficerAileen Miller Assessor

Kelly Moore Coordinator Technology Services

Eva Mwakichako Education and Resource OfficerTina Newman Team Leader Carelink & RespiteLisa Ozsdolay Occupational TherapistCatherine Education & ResourcePapanastasiou OfficerMaggie Pratt AdministrationJessica Rigden Occupational TherapistRachele Roberts Community Liaison OfficerSue Roberts AdministrationSimone Robinson Occupational TherapistCasey Ryan Community Liaison OfficerKarena Sherriff Manager Respite,

Carelink & MACSLynne Sinclair AccountantFrancine Snadden RAS Service CoordinatorLinda Tran Occupational TherapistDebbie Tunnicliffe AdministrationElizabeth Urquhart Senior AssessorCaren Van Biljon AssessorAmar Varsani Education & Resource

CoordinatorSu Ward Senior Community

Liaison OfficerLynda Waterman Community Liaison OfficerDebra Watts AdministrationMelissa Wilson AdministrationLaurence Woods Technician HireJustine Zhong Occupational TherapistLauren Ziemann Community Liaison Officer

Locums Jill Anderson Occupational TherapistRon Glasson DriverCathy Wiese Occupational Therapist

Staff we farewelled Laura Applin Alana Arcus Valerie Brown Yvonne Chew Judi Donald Narelle Higson Annika Howells Chris Kingsnorth Rhianna Kyne Erica May Genna Parasiliti Peta Paton Helen Powell Norma Reynaga David Smith Dena Stafford

ILC Staff List 2011-12

212 suppliers have equipment on display in the ILC showroom. We extend our appreciation to the following companies and all suppliers who have assisted the ILC in 2011-12.

Major Suppliers with items on display

AC Mobility Pty Ltd

ArjoHuntleigh

Arteil WA Pty Ltd

Australian Mobility Equipment

Atama Furniture

Bluesky Healthcare

Daily Living Products

Dynamic AV*

European Bedding

G & P Medical Enterprises

Glide Rehabilitation Products (Lendal Pty Ltd)

Good Life Medical Pty Ltd

Gro Agencies Pty Ltd

Invacare WA

Ibis Furniture

Indomed Pty Ltd

Hills Healthcare

KitchenHaus*

Lifestyle Agencies

MediHire and Sales

Medi-Comfort Garments

Orthocare

Pelican Manufacturing Pty Ltd

Pride Mobility Products Australia Pty Ltd

River Abilities

Scooters Australia Pty Ltd

Seating Dynamics Pty Limited

Shoprider Mobility

Special Aussies Foundation

TL Engineering

*contributed to new display kitchen

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Contact DetailsHead OfficeThe Independent Living Centre of WA is located on the Sir Charles Gairdner Hospital site in Nedlands.

Address: The Niche, Suite A 11 Aberdare Road Nedlands WA 6009

Telephone: (08) 9381 0600 1300 885 886

Fax: (08) 9381 0611

Email: general@ilc.com.au

ILC North OfficeAddress: Unit 13, 386 Wanneroo Road Westminster WA 6061

Fax: (08) 9381 0688

Respite and Carelink Centre

Telephone: 1800 052 222

Email: comcarelink@ilc.com.au

ILC MACSTelephone: (08) 9381 0660

Email: ilcmacs@ilc.com.au

Regional Assessment ServiceTelephone: (08) 9381 0662

Fax: (08) 93810661

E-mail: ras@ilc.com.au

www.ilc.com.au

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