ANNUAL REPORT - Scotland TranServ · from Havwear vibration monitor wrist straps to the Masternaut...

ANNUALREPORT

2016/17

Reduction in Accidents

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Lorry miles saved using Crack & Seat on A75 Layby to Cardoness Castle project, rather than sending to landfill and using new material is equivalent to travelling Glasgow to Sydney.

TRISS patrolled twice the distance to the moon in four years

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Infographics

Contract Overview

Operating Company Representative’s Statement

Our Mission, Vision & Values

Health & Safety

Our People

Safer Journeys For AllCoordinating & Planning Roadworks

Planning Applications

Maintaining Our RoadsMaintaining Our Structures

Repairing Our RoadsInspections

Our Winter Service

Managing Our Customer ResponseMeeting Your Expectations

Communications, Partnership and Community Engaging with Stakeholders

Environmental ManagementOur Commitment to a Sustainable Business

Delivering for YouResponsible Cost Management

Our Financial Performance

Management, Monitoring & Reporting

Performance ReviewStrategic Road Safety

Innovation & Improvement

Keeping Our Network Tidy

Contract Overview Scotland TranServ is the operating company responsible for managing and maintaining the motorway and trunk road network across South West Scotland, on behalf of Transport Scotland; an executive agency of the Scottish Government.

A joint venture between Balfour Beatty and Mouchel, we combine the expertise of two of the UK’s leading providers of management and maintenance services in roads and bridges.

South West Scotland, including the motorway network around Glasgow, is the busiest of the country’s five trunk road term maintenance contracts. On behalf of our client, Transport Scotland, we continue to deliver a programme of work to improve the trunk road infrastructure and support the economic growth and development of the region.

It is our ambition to be the leading road network management and maintenance provider in Scotland, supplying a proactive, customer-focused team trusted to deliver an efficient, sustainable service that exceeds both client and stakeholder expectations.

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Operating Company Representative’s Statement In pursuing our goal of being the best trunk road operating company in Scotland, we have continued to make significant progress during 2016/17, meeting the expectations of our client and our customers across the busiest of the country’s trunk road contracts.

We have recorded major improvements in our service delivery, yet we remain focused on making further progress in all areas of our business. Scotland TranServ’s commitment to our employees has also continued with investment in education and professional training.

The health and safety of our workers, our suppliers and of the public remains our utmost priority. Our Board and my Senior Management team carried out hundreds of impromptu site safety inspections. We believe, as part of our Zero Harm philosophy that all tasks should be carried out with safety foremost in mind, and nothing is so important that we cannot make time to do it safely.

Transport Scotland underlined its confidence in our abilities with a 32% increase in funding during the year. We continued to deliver on strict budgetary controls, achieving above target average monthly performance in sixteen key performance indicators. Last year we delivered forty structural maintenance projects, improving an additional 33 kilometres of our network. Already in excess of 25 projects are in planning for delivery in 2017/18.

We continue to drive sustainability and innovation. Replacing out-dated lighting with new LED alternatives on our motorways last year alone, saved enough energy to power more than 280 homes, supporting Transport Scotland’s commitment to further reduce its carbon footprint.

Across our business we take a collaborative approach, working with Local Authorities and Police Scotland in the scheduling of roadworks and organising major events. This ensures disruption to travel is kept to a minimum. During extreme winter events in February and March we supported our operating company counterparts, helping to re-open both the M80 and M77.

Across South West Scotland, we’re working on behalf of Transport Scotland to prioritise road maintenance issues and deliver a programme of improvements as quickly, efficiently and safely as possible, supporting the ongoing development of our communities and the economy.

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Andy Fraser Operating Company Representative

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Our Mission

Deliver leading safety, financial and quality performance and secure all available contract extensions: This is our mission. It ensures we work together with integrity and respect, at all times aiming for excellence in all that we do.

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Our Vision

To be the best trunk road operating company in Scotland: This is our vision. It guides our strategic direction, ensuring that, as a business, we work towards a common goal.

Our Values

At the very heart of everything that we do are our organisational values. We expect our employees to stand by these values, ensuring that we always do the right thing for our client, colleagues and customers – the public.

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Health & SafetyIt is Scotland TranServ’s philosophy that no task during our day-to-day activities is so important that it cannot be done first and foremost without safety in mind.

We ask all our people to ensure not only their own safety but that of their colleagues and contractors. As such, we have recorded a 43% drop in accidents during 2016/17. Our employees also recorded 609 safety interventions, up marginally on last year.

For the second year running, following 38 random Drug and Alcohol tests, our operatives reported a 100% record. Meanwhile, a total of 744 impromptu site safety inspections were carried out by our Joint Venture Board members, Senior Managers and operational staff. Nearly a third of these involved sites working overnight.

Scotland TranServ continues to innovate and implement new technology and working methods, from Havwear vibration monitor wrist straps to the Masternaut vehicle telematics system, reporting on driving performance.

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Our PeopleScotland TranServ continues to support and invest in more than 240 employees through a number of educational, training and professional platforms. Our industry is competitive, leading to an increase in staff turnover, which we are confident will settle as major new construction schemes reach completion.

We continue to identify ways to deliver business continuity planning across Scotland TranServ, recruiting seven new graduates, five interns and two highways apprentices to our business during 2016/17. We have in total recruited 23 new employees to the business this year, while supporting seven employees in attending university and college on day or block release through qualifications ranging from SVQs to Honours and Masters degrees.

Training remains consistently high, with workers receiving 4838 hours of instruction over the last 12 months. As a business, the health and wellbeing of our employees continues to be of paramount importance. Through our Employee Assistance Programme, we are able to offer employees confidential information, support and counselling including our well-being assessments delivered in 2016.

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Safer Journeys For AllThe health and safety of our workers, and of the motoring public will always be of the utmost importance to Scotland TranServ in maintaining a motorway and trunk road network to the highest possible standard.

In order to manage and maintain a network of this size, carrying up to 100,000 vehicles per day, requires detailed planning and extensive consultation, working in partnership with Police Scotland, ten Local Authorities and multiple stakeholders.

Our engineers work closely with our client, Transport Scotland, to identify the areas of our network most in need of investment, and to deliver a programme of improvements as quickly, efficiently and safely as possible, following current regulations and guidelines in procurement, design and traffic management.

Coordinating & Planning Roadworks

Our operations cannot be planned in isolation and it is essential that our information is both prompt and reliable. To ensure consistency of quality performance, our traffic team contributes to the Scottish Roadworks Register and Traffic Scotland’s Automated Diary Facility, enabling road users to make better informed journey planning decisions.

This consultative planning approach extends to regular meetings with the West of Scotland Roads Authority and Utilities Committee. Such cooperation allows all relevant authorities to better coordinate works across South West Scotland, reducing disruption to commuters, businesses and tourists across the region.

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Planning ApplicationsScotland TranServ has continued to record an improving trend in processing planning applications adjacent to our network (PI 17). We are responsible for applications ranging from house extensions to major shopping centres, within 67 metres of our trunk roads and motorways, ensuring these don’t interfere with our network, important signage, or the safety of the travelling public.

Whilst applications were down 10% during 2016/17, we still responded to our customers within the mandatory five working days of a request, on an average of 96% of occasions.

However, both we and our client have set an ambitious target of responding during this timeframe, on 100% of occasions. Setting such stringent objectives reflects our ongoing commitment to support communities and businesses along the length and breadth of our network.

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Maintaining Our RoadsScotland TranServ manages and maintains more than 600 kilometres of trunk road and motorway network across South West Scotland. We continue to invest on behalf of Transport Scotland to improve the quality of the country’s roads, prioritising road maintenance issues and delivering a programme of improvements as quickly, efficiently and safely as possible.

Beginning 2016/17 with a £9Million roads structural maintenance budget, this was increased to £13Million in the last quarter of the year, a rise of 44% which we successfully delivered with the minor exception of those postponed for wider strategic reasons.

We continue to identify and schedule schemes up to a year in advance of works to better plan, programme and coordinate more fully with our key stakeholders. During 2016/17, we carried out 40 structural maintenance schemes, improving 33 kilometres of the trunk road network. Scotland TranServ, being future-ready, is preparing in excess of 25 schemes for 2017/18 and additional schemes beyond this.

We continually inspect our roads to identify the earliest signs of deterioration in order to prioritise the needs of South West Scotland’s road users.

Maintaining Our StructuresScotland TranServ manages and maintains more than 1800 structures, from lighting masts to strategic river crossings such as the Erskine Bridge and Kingston Bridge which has more than 100,000 vehicles crossing daily.

During 2016/17 we continued our commitment to modernise and improve structures across the network. Innovative new methods and materials were used to help improve access to our structures, with the installation of new spiral staircases and walkways on the Whitecart Viaduct making inspection and maintenance easier and safer.

We renewed and improved lighting on and within the Erskine Bridge, replacing outdated lanterns with new energy efficient LED alternatives, with savings of up to 60% forecast. These measures will improve safety and resilience at the bridge whilst supporting Transport Scotland’s commitment to significantly reducing its carbon footprint by 2020.

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Repairing Our RoadsScotland TranServ is responsible for the identification and coordination of maintenance and repairs to the motorway and trunk road network. We continually challenge ourselves in considering the best methods to do so, keeping a keen eye on the latest innovations and practices.

Two categories of defects exist: Category 1, identified as immediate hazards which require urgent response, and Category 2 identified as not presenting an immediate risk to road users and which are programmed for repair subject to availability of funding.

Through an enhanced reporting model during 2016/17 our operatives were able to programme Category 1 repairs more effectively.

Inspections

Our vision is to be the best trunk road operating company in Scotland, supporting the economic growth and development of South West Scotland by providing a safe and efficient trunk road network.

In order to achieve this, we must ensure that we carry out our inspections on time, and to the highest possible standard, achieving the expectations of our client and stakeholders. It is therefore essential that we inspect and monitor our network on a regular basis.

We continually strive to meet contractual obligations, developing new and innovative working methods. Our record of annual performance for 2016/17 can be viewed in the Performance Review section.

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Strategic Road Safety On behalf of Transport Scotland, we continuously look to improve the safety of our network. To help make our roads safer, Scotland TranServ’s Strategic Road Safety budget was doubled from 2015/16 to 2016/17.

In 2016/17 we delivered in excess of £1.7Million of construction to help address the casualty risk on our trunk roads. Methods employed included the introduction of innovative solutions such as solar powered road studs and vehicle activated signage to target junction accidents.

A route action study to help address HGV accidents on the A75 was also implemented. We introduced speed management schemes in towns and villages, and a new signalised pedestrian crossings on the A78 to assist vulnerable road users.

We continue to work with industry leading practitioners to deliver more innovative and efficient methods, as laid out within the guidelines of Transport Scotland’s Strategic Road Safety Plan.

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Innovation & ImprovementIn achieving our goal of being the best trunk road operating company in Scotland, delivering leading safety, financial and quality performance, we look out for the latest developments in equipment, software and working practices.

To better identify the latest thinking we have introduced an Innovation Forum, comprising eight champions from various areas of expertise across our business. We also involved our client, PAG Group and wider parent companies. As such, we have jointly developed a number of innovations during 2016/17 including:

Speed and Class Signs

Along the A75, we installed a number of intelligent speed warning signs that detect the

class of the vehicle and activate relevant speed restriction

advice.

LED Central Management System

We have readied our new High Mast LED lighting for the installation of a Central

Management System which could deliver energy efficiency savings of up to

75%.

Double Detection

At six rural junctions across the network, we have

installed double detection digital warning signs which provide advance notification of vehicles turning ahead.

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Remote Controlled Traffic Management

Gates

With support from Transport Scotland, we are now using

remote controlled traffic management gates, designed to improve access and safety

within roadworks for our workers.

Neatebox

In late 2016/17 we began installing Bluetooth activated pedestrian

crossings at six locations in Largs. This world first on a live trunk road is supported

by innovative Neatebox technology.

Solar Powered Road Studs

We introduced solar powered road studs on the A75 that are

self-illuminating rather than reflective. These can be seen for up to a kilometre in dark,

rainy or foggy conditions.

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BIM Modelling

Through extensive surveying of our routes, we now have the ability to build a 3D digital model of our network to help better plan road

improvements.

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Keeping Our Network Tidy Scotland TranServ is responsible for the cyclic maintenance of the trunk road network. This involves grass cutting, and cleaning signs and the drainage system across 15 routes.

We have a robust cyclic maintenance programme and coordinate our routine works within traffic management to ensure it is carried out with maximum efficiency and minimal disruption. Safety is of the utmost importance when carrying out cyclic maintenance, just as it is in all of our day-to-day activities.

Working collaboratively with Local Authorities, we ensure that a coordinated approach is taken, with their own cyclic programme to be completed in conjunction with our routine operations. This allows for safe and efficient collaborative working.

During 2016/17 our cyclic maintenance activities involved:

• Cutting 25,000,000m2 of grass verges• Emptying 26,273 gullies• Cleaning 42,000 traffic signs, posts & markers• Collecting 5,200 bags of litter• Lifting 5,191 manhole covers

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Our Winter Service Scotland TranServ has over 120 trained and experienced Winter Service operatives ready to carry out planned treatments and patrol routes across South West Scotland. Despite relatively mild conditions in 2016/17, we carried out 1545 treatments and 657 patrols between October and May, an increase over the previous year. We also supported our operating company counterparts, helping to reopen the M80 during extreme weather in February and on the M77 in March 2017.

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Due to innovative operating solutions there was a further 37% reduction in the volume of salt used on the previous year, with a full wet trial operating on the A77 from January 2017.

Scotland TranServ already delivers reduced salt usage, and associated environmental benefits, due to its pre-wet treatment.

We are currently the only operating company in Scotland using route based forecasting, with further innovation in the pipeline. We are working to develop Automated Forecast Generated Action Plans with our weather forecasting provider delivering a more responsive, sharper focused winter service offering.

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Managing Our Customer Response

Scotland TranServ’s Trunk Road Incident Support Service (TRISS) and Incident Support Unit (ISU) play a pivotal role in keeping South West Scotland’s roads moving safely.

Our units provide vital support to Police Scotland, assisting officers on 962 occasions during 2016/17, reflecting a 20% increase. On the motorway network surrounding Glasgow, TRISS responded to over 7,000 incidents, delivering a positive impact on journey time reliability.

Our TRISS teams supported 3,233 stranded motorists, attending 96% of incidents within 20 minutes. In delivering this vital service, our team travelled over 142,000 miles, the equivalent of driving around the equator nearly six times.

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Meeting Your ExpectationsOur dedicated Network Control Centre operatives work around the clock to keep South West Scotland’s motorways and trunk road network running smoothly. Every day of the year they are on-hand to monitor traffic activity from the Scotland TranServ nerve centre.

Working in collaboration with counterparts at Traffic Scotland, they monitor 90 cameras across the network. They direct our TRISS and ISU operatives to mitigate problems that might affect or endanger the travelling public, responding to 11,700 incidents and enquiries during 2016/17.

They play a pivotal role in keeping South West Scotland’s roads moving, particularly during adverse weather conditions, with the majority of the team qualified in Winter Decision Making through the Institute of Highways Engineers.

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Communications, Partnership and CommunityOur Media and Communications team continues to evolve, recognising that our customers expect more efficient and instantaneous messaging. Working closely with our Network Control Centre colleagues we are continually developing our digital offering to keep road users updated on roadworks and developing traffic incidents.

We recognise that our customers often want a more bespoke information service and we support our project delivery colleagues in coordinating information drop-in events, and the design of collateral to keep communities informed on forthcoming road schemes.

Our Press Office proactively issues media releases to notify customers of our works. We work closely with key stakeholders, Local Authorities and the emergency services, and we encourage and appreciate their support in informing their customers of our projects.

We actively seek to engage with communities neighbouring our routes, promoting engineering careers and other STEM activities, supporting charities through our employee donations and carrying out school winter workshops with local primaries.

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Engaging with StakeholdersScotland TranServ continues to work alongside Police Scotland and major authorities to play an active role in planning large scale events.

Our attendance at a total of 32 Local Authority and Police Liaison Meetings ensured 100,000 fans travelled to the British Open Golf Championship at Royal Troon with secure journey time reliability, while traffic management for the Scottish Air Show and P1 Powerboat Grand Prix were also carefully structured.

Despite a sharp increase in enquiries (33%), we maintained our commitment to respond to all relevant stakeholders within contractual guidelines. These included:

• 134 MSP enquiries • 42 MP enquiries • Five councillor enquiries • One Scottish Parliament enquiry • Nearly 200 public enquiries

Our response to requests under the Freedom of Information (Scotland) Act 2002 is now more than one per week (58), increasing by 23% on 2015/16.

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Environmental Management Working in support of our engineers, Scotland TranServ’s Environment team is integral to the work that we do. During 2016/17 they delivered 430 environmental and sustainability reviews, a 23% increase on the previous year.

They continued to work closely with a number of authorities ensuring our work complies with regulations, preventing harm and delivering achievable environmental enhancement. This included applications for three Marine Scotland licences to allow construction of inspection platforms on the Whitecart Viaduct; and for an Otter Disturbance Licence for our project at Minnybae.

Two of our team have now been trained in noise measurement in order to more specifically measure the impact of our works on our neighbours. They provide a valuable resource in the implementation of our energy efficient lighting programme, and support in delivering our community engagement activities.

Our Commitment to a Sustainable Business At Scotland TranServ we support everyone in doing the right thing, the foundation of our commitment to sustainability and the environment.

From reusing as much of our waste materials as possible to introducing the latest energy efficient, centrally controlled LED lighting on our motorways and trunk roads; we are taking steps large and small to reduce our impact on Scotland’s natural environment.

Road surface improvements

We have used the innovative crack and seat resurfacing technique

on numerous A75 projects. Minimising transportation of waste and new materials on our Layby

to Cardoness Castle project alone saved enough lorry miles to stretch

from Glasgow to Sydney.

Retexturing to reduce waste

Through our extensive programme of retexturing existing road surfaces

utilising innovative construction techniques, we have saved

3,800 tonnes of material. This has allowed us to retexture an area six

times the size of Hampden Park with minimal waste.

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Telematics

We have continued to utilise the Masternaut system to not only

improve driver behaviour, but to deliver savings in fuel efficiency.

Energy efficient lighting

During 2016/17 we worked to replace gantry and high mast

lighting with new, energy efficient equivalents. Of particular focus

was the M8 corridor, with a further four gantries replaced and

36 high mast lights installed. To date our High Mast Lighting programme has saved enough energy to power 287 homes.

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Delivering for You

Scotland TranServ’s draft one and three year maintenance programmes for 2016 to 2019 were submitted, in accordance with contractual requirements, by August 2016. Similarly, by November 2016 our detailed one year programme was also submitted.

The programmed spend was indicative of that agreed in accordance with Scottish Ministers’ 2016/17 budgetary spending levels.

We determined the proposed programmes of work for one and three years from detailed inspections of our network, with those schemes and proposals highlighted by Scottish Ministers given particular consideration.

Scotland TranServ continued to use the profile template developed collaboratively with PAG in year one to report financially throughout 2016/17. PAG and Transport Scotland received such reports promptly each month.

We have continued to utilise the client’s Integrated Roads Information System as the fundamental component in our financial reporting during 2016/17.

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Responsible Cost Management

Throughout 2016/17 we balanced revisions to meet budget allocations across various budget streams. These revised budget allocations are shown in the table below, alongside our year-end spend.

*includes accruals

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Final Budget Allocation (£m) Spend* (£m)Budget Area

Routine

Structural Maintenance

Bridges

Minor Improvements

Strategic Road Safety

Total

16.06

13.37

13.22

3.13

2.03

47.81

15.69

13.09

13.17

3.14

2.06

47.15

Spend (%)

98%

98%

100%

100%

100%

99%

Our Financial PerformanceScotland TranServ continues to deliver strict budgetary controls, driven by our client’s Integrated Roads Information System (IRIS) and our own good financial management practices.

Our initial 2016/17 budget of £36.28Million was at a similar level to our previous year spend, however this was subsequently revised with additional funding of 32% up to £47.8Million. This allowed for additional spending in Routine Maintenance (+8%), Structural Maintenance (+62%), Bridges (+20%), Strategic Road Safety (+102%) and Minor Improvements (+240%).

Routine Programme

Our 2016/17 annual investment programme accounted for road surface improvements, markings, drainage, signage, studding and lighting. A route-by-route chart of our investment is provided below:

A701A738A8A82A725A737M74A76A898A78A77A75M8

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Structural Maintenance Programme

Further investment in our Structural Maintenance programme is already delivering tangible benefits for communities across South West Scotland, supporting the economy and providing long-term quality road improvements for commuters. Our budget in this area increased by over £4Million during 2016/17, improving an extra 33 kilometres of road.

Minor Improvements Programme

Investment in our Minor Improvements Programme increased by 156% on 2015/16 levels. As well as rectifying the landslip at A76 Auchensell, we also continued to replace several kilometres of safety barrier along the M8.

Structures Programme

Scotland TranServ continues to deliver a quality service across 1800 structures. Among our largest structures are the Erskine and Kingston Bridges, which stayed at the forefront of our efforts. The budget in this area increased by £2Million during 2016/17, while network bridges saw an additional £500,000 spend. We also continued our programme to install energy efficient gantries and high mast replacement with LED lighting along the M8.

Strategic Road Safety (SRS) Programme

We continue to support Transport Scotland’s Strategic Road Safety Plan, delivering an increased volume of schemes during 2016/17. Because of our continued focus on strategic delivery in this area, our budget was doubled, allowing us to implement £2Million of innovative safety schemes designed to save and enhance lives.

Damage to Crown Property & Third Party Claims

We remain committed to the identification of Damage to Crown Property, and the recovery of associated costs from those responsible parties; and in our efforts to manage and progress the resolution of Third Party Claims in a timely and efficient manner.

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Initial Budget (£m) Notified Changes (£m)Budget Area

Routine

Structural Maintenance

Bridges

Minor Improvements

Strategic Road Safety

Total

14.88

8.25

11

0.92

1

36.05

+1.18

+5.12

+2.22

+2.21

+1.03

+11.76

Final Budget (£m)

16.06

13.37

13.22

3.13

2.03

47.81

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Management, Monitoring & ReportingScotland TranServ’s Integrated Management System (IMS) complies with international Management Systems Standards BS-EN-ISO 9001, BS-EN-ISO 14001 and BS-OHSAS 18001; and National Highways Sector Schemes NHSS 2A, NHSS 2B, NHSS 8, NHSS 12A/B, NHSS, NHSS 12D and NHSS 18.

The IMS has continued to mature and improve as evidenced in several key areas:

• DNVGL’s surveillance audits, an ‘externally calibrated’ performance assessment identified no significant issues.

• 42 internal audits delivered which identified no significant issues.

• Non Conformance Reports (NCRs), the key contractual measure, demonstrated by • A continued improving trend - 48 NCRs were raised,

less than half of the first year of the contract. • NCRs closed within timescale remained above 95%

target since May 2016.

PAG also carry out audits and reviews for Transport Scotland. Two Notices of Non Conformance (NNCs) were issued, less than half of the previous year. One was closed during the period, and the other subsequently closed, such that there are now no open NNCs.

Transport Scotland issued three Remedial Notices (RNs), up from two in the previous year. Two of these Structures Cyclic Maintenance and Principal Inspections RNs were closed timeously. The remaining RN on Category 1 Lighting Defects was only received at the end of March and remains open with actions underway.

Two Remedial Notices remain open from previous years. The ‘Provision of Insurances at Polmadie Depot’ remains under active review whilst Scotland TranServ endeavours to secure a resolution, and Inventory Validation where a programme of works is underway.

Full details of the 19 Performance Indicators are included over the following pages. Of these, 16 achieved average monthly performance on or above target, increasing from nine in the previous year. These indicators had a strong or improving trend, consistent with their performance over the full contract term, including PI 00, the Overall Contract Indicator.

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Performance Review

As part of the 4G Contract, Scotland Transerv is required to submit Monitoring Indicators (MI) and Performance Indicators (PI). Areas performing below planned levels have been subject to improvement actions, including Category 1 Defects (PI 03) and Detailed Inspections PI 06. The latter has resulted in significant improvement to 88 percent. During 2016/17 there were 38 Key Business Indicators, full details of which are included in the following section.

84.00%

86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

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PI 00 - Monthly % Performance - 12 Months

% Return Target (90%) Linear (% Return)

0.00

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0.60

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PI 01 - Monthly Performance - 12 Months

AFR Target (0.1) Linear (AFR)

0.00

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PI 02 - Monthly Performance - 12 Months

AFR Linear (AFR)

78.00%80.00%82.00%84.00%86.00%88.00%90.00%92.00%94.00%96.00%

Mar

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%Return

Target (95%) Linear (%Return)

92.50%

93.00%

93.50%

94.00%

94.50%

95.00%

95.50%

96.00%

96.50%

97.00%

97.50%

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%Return


86.00%

88.00%

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%Return


PI 00 Overall Performance PI 01 RIDDOR Rate

PI 02 AFR PI 03 Cat 1 Defects

PI 04 Incident Response PI 05 Safety Inspections


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0.00%

20.00%

40.00%

60.00%

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88.00%

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98.00%

100.00%

102.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

140.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

102.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


PI 08 Structures Principal Inspections PI 09 Structures General Inspections

PI 10 Structures Cyclic Maintenance PI 11 Winter Services

PI 12 Actual Spend Against Profile PI 13 Work Contract Cost Estimates

PI 06 Detailed Inspections PI 07 Cyclic Maintenance

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nove

mbe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


Linear (%Return)

86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nove

mbe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016

PI 18- Monthly % Performance - 12 Months

%Return


PI 14 Work Contract Out Turn Cost

PI 16 Compliance with Reporting Schedule PI 17 Planning Applications

PI 18 Communications Response

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

102.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nove

mbe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


PI 15 NCR’s Closed within Timescales

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

140.00%

160.00%

180.00%

200.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


PI 19 - Carbon EmmisionsData not available in IRIS.

43

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016

MI 01 - Monthly % Performance - 12 Months

%Return


0.0000

0.0010

0.0020

0.0030

0.0040

0.0050

0.0060

0.0070

0.0080

0.0090

0.0100

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016

MI 02 - Monthly Performance - 12 Months

Return Target (<0.0060) Linear (Return)

0

50,000

100,000

150,000

200,000

250,000

300,000

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


Return Target (<150,000) Linear (Return)

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


MI 01 Well Lit Network MI 02 Network Availability

MI 03 Traffic Disruption Un-Programmed Works

MI 04 Orders Against Budget

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


MI 07 Disputed Items in the Statement MI 08 OIs Completed on Target

MI 05 Works Contractor Invoice MI 06 Accuracy of Operations Costs

92.00%

93.00%

94.00%

95.00%

96.00%

97.00%

98.00%

99.00%

100.00%

101.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


Data not available in IRIS.

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


0

1

1

2

2

3

3

4

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


Return Linear (Return)

MI 13 ORI/ HAZ Response MI 14 Remedial Notices

0.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


Return Target (<4) Linear (Return)

40.00

41.00

42.00

43.00

44.00

45.00

46.00

47.00

48.00

49.00

50.00

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


Return Target (<45) Linear (Return)

MI 09 Staff Turnover MI 10 Sickness Absence

MI 11 Working Hours MI 12 Training

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

7.00%

8.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

April

2016


%Return

Target (<7%) Linear (%Return)

0.00

5.00

10.00

15.00

20.00

25.00

May

2017

April

2017

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016


Return Target (>15) Linear (Return)

45

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

16.00%

18.00%

20.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nove

mbe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return

Target (>5%) Linear (%Return)

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nove

mbe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return

Target (>70%) Linear (%Return)

-500.00

0.00

500.00

1000.00

1500.00

2000.00

2500.00

3000.00

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016



82.00%

84.00%

86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

102.00%M

arch

2017

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016


%Return


MI 15 Innovation MI 16 Collaboration

MI 17 Sustainability, Reuse, Recycle, Renew

MI 18 Sustainability Waste Generation and Management

MI 19 Salt Usage MI 20 Forecast Accuracy

-£10,000.00

-£5,000.00

£-

£5,000.00

£10,000.00

£15,000.00

£20,000.00

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016

April

2016



£-

£20,000.00

£40,000.00

£60,000.00

£80,000.00

£100,000.00

£120,000.00

£140,000.00

Mar

ch20

17

Febr

uary

2017

Janu

ary

2017

Dece

mbe

r20

16

Nov

embe

r20

16

Oct

ober

2016

Sept

embe

r20

16Augu

st20

16July

2016

June

2016

May

2016



For further information:

150 Polmadie Road, Glasgow, G5 0HD

0141 218 [email protected]

www.scotlandtranserv.co.uk

Balflour Beatty Civil Engineering LimitedRegistered Office: 5 Churchill Place, Canary Wharf, London, E14 5HURegistered in England and Wales Number: 04482405An agent of Balfour Beatty Group Limited, 5 Churchill Place, Canary Wharf. London, E14 5HURegistered in England & Wales Number: 101073

Mouchel LimitedRegistered address: WSP House, 70 Chancery Lane, London, WC2A 1ARegistered in England & Wales Number: 01686040

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