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Annual sustainability report 2011

July 2010 to December 2011

This publication charts our progress against our Sustainability Policy which covers the key areas of People, Planet and Prosperity. It is intended for use by any interested party and is publicly available on our website.

03 Message from our CEO04 Introduction06 People: Social14 Case study: The Crystal, London16 Planet: Environmental28 Case study: London 2012 Velodrome30 Prosperity: Economic

This sustainability report covers the period 1 July 2010 to 31 December 2011. It spans an 18-month period as we have changed the reporting period to align more closely with the calendar year.

PeoplePlanet

Prosperity

2 Message from CEO

Top: London 2012 Velodrome, UK Above: O2 Walkway, London, UK

ISG Sustainability Report 2011 3

The global construction industry continues to feel the effects of the economic downturn, making the market increasingly competitive. As a result, customers are becoming evermore discerning about contractors and particularly their approach to sustainability. Our long-established policy to consider sustainability in three dimensions – People, Planet and Prosperity – remains a pillar of our business strategy, no matter what challenges the market presents.

In this report, we show how we have delivered blue-chip companies their greenest-ever buildings, won awards for our engagement with the communities we work in, and, in essence, demonstrated that sustainability makes good business sense. We continue to focus on making a measurable difference.

We also continue to invest in our talented employees. For example, we have increased the number of our people completing Leadership in Energy and Environmental Design (LEED) and Building Research Establishment Environmental Assessment Method (BREEAM) training over the past period. This training is just one of the ways in which we are supporting our people as they give our customers the very best advice on how to achieve a more sustainable future through an informed approach to construction.

This year, the results of our approach will be the subject of global attention as part of the London 2012 Olympic Games. I, for one, particularly look forward to seeing the cyclists competing at the Velodrome. Delivered by ISG, it is the most sustainable and awarded venue on the Park.

David LawtherChief Executive Officer

Message from our CEO

100%diversion of waste

at Asda’s Gorseinon store in South Wales

50safety awards awarded to ISG by British Safety Council and Royal

Society for the Prevention of

Accidents

4.01Accident Incident

Rate (AIR)Industry average - 7.13

10kmrun by 12 employees

raising £10,000 for the Downside Fisher Youth Club, London

S$60kraised by our

Singapore office for the Down Syndrome

Association

9,000Boxes distributed

to the needy across labour camps in Dubai, Abu Dhabi, Sharjah

and Fujairah

In progress Completed

Implement a volunteering policy for permanent employees

Implement a charity funding policy

Establish criteria to assess projects to implement Community Engagement Plan

Disseminate our sustainability policy to permanent employees

Implement sustainability training for permanent employees

Improve capability to assist projects with Environmental Assessment Models

Comply with CRC regulations and monitor against industry KPIs

Develop and implement a Green Travel Policy

Determine the carbon footprint of our of�ces and implement carbon reduction strategies

Comply with relevant waste management regulations

Target 85% minimum average diversion of waste from land�ll on all projects

Monitor and measure against industry KPIs

Establish a company-wide of�ce waste recycling strategy to minimise waste to land�ll

Help ensure legal sourcing of timber and CPET compliance when required

Establish that 100% recycled or FSC paper is used in all of�ces and projects

Develop a sustainable materials guide

Register projects which have a value of over £1m and are more than six weeks in duration

Registered projects to target score of at least 34/40

Share best practice across ISG where projects receive a score of 36 or above

Update the website to demonstrate sustainability strategy progress

Launch and maintain sustainability section on ISG intranet

Report progress against Sustainability Strategy in Annual Sustainability Report

Communications

Considerate Constructors Scheme

Materials

Waste Management

Carbon Reduction

Sustainability Training

Community Engagement

• Continue to engage with communities in key areas relative to our business• Progressively improve the capability and sustainability of ISG and our

supply chain• Improve the dialogue and communication with all relevant stakeholder groups

• Progressively increase resource ef�ciency, reduce dependence on non-renewable resources and reduce our carbon footprint

• Minimise waste to land�ll. This is enhanced within our Waste Policy• Prevent pollution and protect biodiversity

• Further develop the skills of and opportunities for our people• Meet national and international standards of social responsibility• Conduct our business activities to ensure the health, safety and

wellbeing of all stakeholders affected by our activities

People

Planet

Prosperity

Sustainability policy 2011 Strategic indicators Initiatives and their progress

UK only

UK only

UK only

UK only

UK only

Introduction

As an international construction services company, we are responsible for changing cityscapes and landscapes – in essence the built environment in which we all live and work. To achieve this we use man-made and natural materials during the construction process, produce waste, work in a variety of communities and employ a large workforce. We are also responsible to our shareholders for our financial performance. In summary, our work affects People, the Planet and the Prosperity of many on a daily basis and this is what formed the basis of our first sustainability policy in 2007.


This report records progress against this policy and demonstrates the continual improvement we are making in helping to ensure a sustainable future through our work and charitable endeavours.

The diagram below illustrates our progress. Increasingly, we are achieving what we have set out to do. While there is still some way to go in specific areas, we believe it is important to carry on stretching our ambitions when it comes to sustainability.

Our company vision is “To be the leading global construction services company delivering the built environment for international and local customers.” In line with this we are looking to the future and working on a long-term sustainability vision for 2020. To be launched later in 2012, the new vision will demonstrate both how far thinking on sustainability has come in the construction industry, and also set the bar for what organisations should target if we are to achieve a truly sustainable future.

In progress Completed

Implement a volunteering policy for permanent employees

Implement a charity funding policy

Establish criteria to assess projects to implement Community Engagement Plan

Disseminate our sustainability policy to permanent employees

Implement sustainability training for permanent employees

Improve capability to assist projects with Environmental Assessment Models

Comply with CRC regulations and monitor against industry KPIs

Develop and implement a Green Travel Policy

Determine the carbon footprint of our of�ces and implement carbon reduction strategies

Comply with relevant waste management regulations

Target 85% minimum average diversion of waste from land�ll on all projects

Monitor and measure against industry KPIs

Establish a company-wide of�ce waste recycling strategy to minimise waste to land�ll

Help ensure legal sourcing of timber and CPET compliance when required

Establish that 100% recycled or FSC paper is used in all of�ces and projects

Develop a sustainable materials guide

Register projects which have a value of over £1m and are more than six weeks in duration

Registered projects to target score of at least 34/40

Share best practice across ISG where projects receive a score of 36 or above

Update the website to demonstrate sustainability strategy progress

Launch and maintain sustainability section on ISG intranet

Report progress against Sustainability Strategy in Annual Sustainability Report

Communications

Considerate Constructors Scheme

Materials

Waste Management

Carbon Reduction

Sustainability Training

Community Engagement

• Continue to engage with communities in key areas relative to our business• Progressively improve the capability and sustainability of ISG and our

supply chain• Improve the dialogue and communication with all relevant stakeholder groups

• Progressively increase resource ef�ciency, reduce dependence on non-renewable resources and reduce our carbon footprint

• Minimise waste to land�ll. This is enhanced within our Waste Policy• Prevent pollution and protect biodiversity

• Further develop the skills of and opportunities for our people• Meet national and international standards of social responsibility• Conduct our business activities to ensure the health, safety and

wellbeing of all stakeholders affected by our activities

People

Planet

Prosperity

Sustainability policy 2011 Strategic indicators Initiatives and their progress

UK only

UK only

UK only

UK only

UK only

People:Social

Our main policy objectives are to:

Further develop the skills of, and opportunities for, our people.

Meet national and international standards of social responsibility, including social inclusion, equality and human rights.

Conduct our business activities to ensure the health, safety and wellbeing of all stakeholders affected by our activities.

Information evening for Downside Fisher Youth Club, London, UK

Policy objective:Further develop the skills of, and opportunities for, our people

8 People: Social

NEET Apprenticeship Programme - Aldgate House, LondonSince formally launching our Community Engagement Strategy in London in 2010, we have engaged with a number of organisations to improve both employability of local youths and diversity in our workplace. As part of this, we have held a number of “Insight Tours” in our head office in Aldgate, London for NEETs (Not in Employment, Education or Training) from Tower Hamlets.We have also run an apprenticeship programme for NEET placements in our head office, with six NEETs successfully participating. The placements expose the apprentices to a broad range of departments and business activities to help them gain key skills that will aid them in finding permanent employment in the future.

Lisa-Marie recently completed a three-month placement with us, gaining experience in many of our departments including Sustainability, Accounts, HR, Winning Work, and Marketing. After finishing her placement with us, she found employment with a city law firm.


Sharing international expertiseAs a people business, it is a priority for us to develop the skills of our employees. It is only by fulfilling the potential of our people that we will, in turn, provide the very best services to our customers. As an international organisation, we can provide great opportunities for our people to learn from examples of global best practice. For example, in September 2010 Ekaterina Mazur from our Russia office, successfully passed the LEED Green Associate examination. In order to pass the next stage of her qualification (LEED AP) she required LEED project experience. To support her, the company organised for Ekaterina to visit London in order for her to work on The Crystal - Siemen’s landmark centre for urban sustainability. Ekaterina assisted the project team to meet the LEED credit requirements and in doing so gained valuable, on-the-job experience.

What have you enjoyed about working with ISG?What I have enjoyed most of all is interacting with the people that work for the company. Everyone offered me a lot of support and imparted their knowledge and experience. This has really helped me to find a job that is a good fit for my skills. ISG provided me the opportunity to do lots of different things in a range of departments and I gained experience in various fields – all of which have been really positive.

What do you feel you have learned during your time with the company?I have learned so much. Particularly about delivering to

customers and that effective working involves a combination of hard and soft skills. I am confident that this experience will benefit me in any future career.

What skills have you gained/improved?I needed to improve my telephone skills and, since working at ISG, I now feel a lot more confident. My communication and inter-personal skills have improved dramatically. I believe that my employability has been enhanced by being here at ISG as I feel I have more confidence conversing with people which is constructive in both work and my personal life.

Five minutes with Lisa-Marie

“ISG has been exceptional at often selecting apprentices who do require that extra time (and it can take hours or days to develop them and challenge their behaviour). They really ensure the young people develop skills and experience that helps them successfully leave ISG and move into other sustainable employment.”

Sarah Webster, Corporate Relations and Employment Manager, City Gateway

Employability and training

Policy objective:Meet national and international standards of social responsibility, including social inclusion, equality and human rights

10 People: Social


Downside Fisher Youth Club, LondonWherever possible, we take the opportunity to get to know the communities where we are working and leave a positive legacy. We understand that our work can have an impact on people in the surrounding area and while we are on site, there is often an opportunity for our people to engage with local deserving causes – something that we encourage. For example, in September 2011, we were presented with a prestigious Lord Mayor’s Dragon Award in the category of Social Inclusion for our community engagement with the Downside Fisher Youth Club (DFYC) in Bermondsey, London.

DFYC supports children and young adults from Bermondsey and the surrounding area, helping them to grow in confidence and fulfil their potential through a structured programme of sporting, artistic and recreational activities. In July 2010, 12 members of our Man Group project team ran the Asics British 10km London Run to raise substantial funds for the Youth Club. We didn’t stop there. The team and key subcontractors then worked together to totally refurbish the Fisher boxing gym.

Promoting social inclusion

A short film of the Fisher boxing gym makeover can be viewed at www.isgplc.com/news/isgtv.

Talitha Koum, Ipswich, UKISG is supporting Ipswich charity Talitha Koum. The Talitha Koum Therapeutic Community Centre will offer support for some of the region’s most vulnerable women caught up in drug and alcohol addictions and other addictive behaviours. The community project has been established to help women in these difficult personal circumstances, giving them a rare and creative opportunity to change their lives for the better.

ISG has provided technical support to the project free of charge, which has included professional services in areas such as surveying and engineering. We have also worked with our supply chain to provide materials for the centre at favourable rates. During the project phase we hope to provide the women with work experience opportunities with ISG to enable them to secure permanent work in the future.

“ISG’s commitment to engaging with the community was an important consideration when we were selecting a contractor. During the project I was impressed with the range of activities and the number of staff and trade contractors involved in their community initiatives. This was the added value we were looking for.”

Ken Clunie, Director Building Projects, Man Group plc 2007 -2011

02

01

03

01 - Lord Mayor’s Dragon Award for Social Inclusion

02 - Fisher boxing gym - before

03 - Fisher boxing gym - after

+

12 People: Social

Policy objective:Conduct our business activities to ensure the health, safety and wellbeing of all stakeholders affected by our activities


Free occupational health screening service for employees and operatives “Acting responsibly and safely” forms one of our core values. As such, it is completely embedded into our organisation. It is one of the first things people hear when they are inducted into ISG and its importance is communicated on an ongoing basis thereafter.

We will not compromise on safety and will act responsibly in all that we do. Beyond the basics of health and safety, we are committed to protecting and enhancing the wellbeing of our people and the other stakeholders affected by the work we do. For example, in the summer of 2011 the project team at M&S Carmine, London, provided a free occupational health screening service for staff and operatives working on the project. The anonymous health screening sessions included blood pressure testing, cholesterol level testing, urinalysis (not DNA), vision testing and lifestyle assessments.

01 - An ISG worker attends a mobile

health check at M&S Carmine

02 - International Safety Awards 2011

Recognition for Health & Safety ExcellenceDue to the diverse geographic locations and range of industries that our customers operate in, we have developed health and safety systems that are designed to the requirements of each individual project and comply with the most rigorous standards. In the 2011 calendar year our Accident Incident Rate (AIR) for the Group was 4.01, significantly lower than the industry average 7.13. We continue to win awards for our exemplary health and safety performance: British Safety Council - International Safety Awards 2011Merit awards – 15Pass awards – 3

RoSPA (Royal Society for the Prevention of Accidents) Awards 2011Gold Medals: 11Gold Awards: 21

MOSHPA (Malaysia Occupational Health and Safety Professional’s Association) Platinum Award - Interior Contracting category

Going beyond the basics of health and safety

01

02

03

03 - recipients of the MOSHPA award

14 ISG plc Report and Financial Statements 2011

The Siemens Crystal is located at the west end of the Royal Victoria Dock, London and will be a flagship for the city’s Green Enterprise District. Designed as a centre for sustainability excellence, as well as an office, exhibition and education facility, it will showcase new technology from around the world and new ways of living and working in a more sustainable city. The interactive exhibitions and events will be open to the public.

The site is located in the London Borough of Newham in an area of major regeneration. It has residential properties immediately to the north and south of the site area and it is vital that the construction works are sensitive to the lives of local residents and that the project makes a positive impact to the local community.

Communicating with stakeholders A project update leaflet is distributed

quarterly to local residents and businesses to give them an update of progress and contact details.

A project-specific website has been developed to update the local community and any interested stakeholders on the progress of works, and details of any possible disruptive work.

The project team participated in the Green Sky Thinking event in September 2011. Green Sky Thinking is a free and informal sustainability event created by Open-City, London’s leading built environment organisation. Every year the event demonstrates low carbon and environmental buildings with a range of tours and speeches.

The tour to The Crystal attracted over 30 professionals from the built environment sector including developers, architects and engineers, and journalists, for a breakfast seminar where presentations were given by Siemens, Wilkinson Eyre, Arup and ISG. The presentations gave a detailed view of the design concepts and sustainability features of the development as well as community engagement and local employment and spend issues.

A commitment to education As part of a commitment to training,

ISG employed a student from the University of East London for a summer internship on the project.

During his internship, he was given the opportunity to witness and gain first-hand experience of different areas of construction activity and attended design and trade contractor meetings. He found the experience extremely valuable:

“The internship has helped me develop my understanding of civil engineering. As students in university we focus on theory, rather than practical application. Working on a construction site was new to me, but everyone from ISG, from senior managers to the commercial team, helped me a lot to understand things, particularly the importance of health and safety and self-management.”

The project team developed relationships with two local universities, The University of East London (UEL) school of Architecture, Computing

Bringing it all together. How our approach to sustainability works on a project.The Crystal – Community Engagement Plan

and Engineering and the University of Greenwich School of Architecture, Design and Construction.

In September and November 2011, 46 students from both universities attended the site for a number of presentations by Head of Sustainability, Simon Attwood. The presentation focused on the innovative technologies being used on the project and gave the first-year students an introduction to sustainable construction. The presentation was followed by a site visit where Assistant Project Manager, Chris Potts, showed the practical aspects of the project and the logistical challenges which had been overcome.

Further visits are planned in February and March 2012 to see the finishing trades and the sustainability plant and equipment in use.

ISG and Siemens gave presentations about The Crystal project and its aim to be a flagship for East London’s Green Enterprise District at the Thames Gateway Constructing Excellence Club – a forum for individuals and businesses to learn about the principles of Best Practice, while creating a culture and local support network of continuous improvement. The presentations were attended by 50 members of the Club and provoked widespread discussion on sustainable development and the future for the Royal Docks area.

Supporting the CommunityOn Saturday 4 June 2011 the London Youth Games Sailing Regatta was held in Royal Victoria Dock. ISG worked with the

46 students from two universities attended the site for a number of presentations which focused on the innovative technologies being used on the project and gave the first-year students an introduction to sustainable construction.


organising team and provided the use of our site offices and welfare areas and toilet facilities. ISG staff also volunteered to help with the arrangements.

The project team also partnered with the nearby St. Joachim’s Primary School for Newham Education Business Partnership (NEBP) Olympic Values Challenge. The challenge gives the pupils a chance to understand the Olympic values and to create a design for the school’s Friendship Garden which will be judged against other schools in the borough. ISG and our

trade contractors will now take the school’s design and build an enclosed seated area in the school’s garden using recycled and sustainable materials. Local Labour and Supply ChainNewham has one of the youngest populations in the UK and has a continuing need to find skills and employment for local residents. ISG set a target of 20% of the workforce working on the project to reside in the London Borough of Newham and 20% of the project expenditure to be within 10 miles of the site. In line with this we partnered with Newham ‘Workforce’,

ISG set a target of 20% of the workforce working on the project to reside in the London Borough of Newham and 20% of the project expenditure to be within 10 miles of the site

a local organisation which aims to help local residents find employment. We are also reporting on the diversity of the workforce on the project at any one time.

Additionally, we are recording our spend within a 10-mile radius to measure the economic benefits of the project to local area – for example, all the concrete for the piled foundations came from a supplier less than 300m from the site.

Images courtesy of Wilkinson Eyre

Planet:Environmental

Children from The Manor School, Melksham, UK help out with tree planting scheme


Progressively increase resource efficiency, reduce dependence on non-renewable resources and reduce our carbon footprint. This is supported by our Energy and Water Policy and our Materials Policy.

Minimise waste to landfill. This is enhanced within our Waste Policy.

Prevent pollution and protect biodiversity.

18 Planet: Environmental

Policy objective:Progressively increase resource efficiency, reduce dependence on non-renewable resources and reduce our carbon footprint


ISG completed Sainsbury’s greenest-ever store in Dawlish. We were required to deliver this ground-breaking timber frame development, which included significant civil engineering, in 28 weeks.

The design and construction incorporated the following sustainable features:

Clever redesign of the topography of the site avoided 25,000m3 of cart away

Timber frame wall and roof cassettes finished in larch cladding

Timber fencing throughout the site (including service yard)

Timber trolley bays Storm water pond, actively encouraging wildlife

Biomass boiler, fed by pellets made from waste wood

Natural refrigeration using CO2 LED lights replacing fluorescent tubes Lighting motion sensors fitted to colleague areas and toilets

Intelligent store feature lighting to minimise spotlights

Chiller cabinet weir screens and night blinds on chiller doors to prevent the loss of cold air into aisles

Cold air retrieval above chiller cabinets used to cool other parts of the store

Customer car charging points Energy saving air force hand dryers Low flush toilet cisterns Percussion taps on hand washing basins which will deactivate if left on

Zero waste to landfill Two bee ‘hotels’ to help ensure the survival of bees throughout winter

Sainsbury’s greenest store yet

25,000m of cart away avoided

Zero waste to landfill

Two bee ‘hotels’ built

Sainsbury’s store in Dawlish, UK


ISG completed the striking new Law School at the University of Hertfordshire’s de Havilland campus in the UK. The project achieved a BREEAM ‘Excellent’ rating through:

Design Building Emission rate 25% lower than the requirements of Building Regulations Part L

Energy Performance Certificate (EPC) ‘A’ rating

Use of natural light, daylight saving sensors and presence detectors considerably reduced the energy demands

Cooling of the building achieved with an innovative E Stack system, which used principles of natural ventilation and minimised energy required

Concrete frame and foundations reduced by 15% in volume, minimising embodied energy

Construction Using low energy equipment in the office and machinery on site

Using timers/presence detectors on all lights

Measuring delivery journeys to and from site and reducing the number of journeys

Using local suppliers – concrete sourced from within two miles

Public transport usage by site operatives – green travel guide produced

80% of materials verified as responsibly sourced

Up to 30% cement substitute using recycled PFA or GGBS

Full chain of custody documentation for timber

Waste Designers and subcontractors worked together to minimise waste

Surplus timber was given to local timber charities and pallets reused

During excavation, soil was stabilised and clean material was stored on site with 3,000m³ of material reused

All backfill material was reused and filter buckets were used to help ensure the correct grading was achieved

All hoardings were reused 90% diversion of waste from landfill

Achieving BREEAM ‘Excellent’ at Law School, University of Hertfordshire

Pollution control Voluntary agreement with the local residents to minimise noise and restrict hours of working

Broadband type and slewing alarms on all site plant vehicles

Mobile water sprayers and sheeting on top of the spoil heap to reduce dust and encourage natural vegetation

Bunded fuel storage areas and drip trays / plant nappies to catch drips or leaks

To minimise excavation the following solutions were employed:

- Piles reduced in size by 30% and reduced in number by 15%

- Concrete frame reduced by 15% - Car park raised by 400mm

- Soft landscaping and feature mounds were increased in size to keep materials on site

Water management Using water efficient equipment i.e. dual flush toilets, percussion taps, spray taps, shower regulators, presence detectors, waterless urinals

On site – low water fittings in temporary accommodation, measuring water consumption on site, reusing rainwater for damping down

Use of rainwater harvesting SUDS compatible drainage design

Law School, University of Hertfordshire

3,000m³ of the material was reused as foundations for the piling mat

Car park raised by 400mm to reduce the need for excavation


Achieving BREEAM ‘Excellent’ at Sandon Valley House, East Hanningfield, Chelmsford

An £11 million Operations Centre for Northumbrian Water, UK, this project incorporates a raft of innovative sustainable features. Each minimises its impact within its setting and helped it to achieve an ‘Excellent’ BREEAM rating. The three-storey, composite steel and pre-cast concrete frame building boasts a water source heat pump which utilises water from the nearby Hanningfield reservoir. It provides heating and cooling throughout the building via chilled beams.

Swales and balancing ponds have been incorporated into the site landscaping

design to harvest grey water for use within the building, whilst controlling surface run-off rates. Aluminium brise soleil panels provide solar shading and the building is specifically oriented on site to reduce the energy demand for cooling. It is predicted that the use of renewable energy sources will result in a 16.2% net annual CO2 reduction. Fittingly, the project won a Considerate Constructors Scheme National Award – Silver, and was the winner of the Sustainability Award in the Royal Institution of Chartered Surveyors (RICS) Awards.

Sandon Valley House, East

Hanningfield, Chelmsford,

UK

Predicted 16.2% net annual CO2 reduction

Winner of Sustainability Award in the Royal Institution of Chartered Surveyors (RICS) Awards


Policy objective:Minimise waste to landfill. This is enhanced within our Waste Policy


At the request of our client Asda, we were tasked with the objective of 100% diversion of waste from landfill on the construction of a new superstore at Gorseinon in South Wales.

Looking at the history of waste streams from similar projects we sourced waste managers and specialist waste re-processers who could deal with the waste streams arising. This included the purchasing of specialist equipment such as a cable stripping machine that removed the plastic sheathing for recycling and subsequently led to the manufacture of traffic cones.

Between July 2010 and December 2011 our fit out projects in the UK donated approximately 115 tonnes of reusable strip out materials, such as tiles, kitchen units, wooden doors and office furniture to charitable organisations. In doing so we not only demonstrated our commitment

Achieving 100% diversion of waste from landfill with Asda

Donating reusable stripped out materials to charitable organisations

We purchased a ‘Slurry Fox’ that collected the arisings from the polishing of the terrazzo floor. The collected slurry was then anhydrated by the machine and the dried grout was returned to the manufacturer to be re-powdered and used again.

These specialist applications were combined with an on-site, eight-stream waste-recycling centre that enabled all segregated waste streams to be recycled.

The project achieved Asda’s objective of 100% diversion of waste from landfill.

to supporting communities, but also diverted a significant amount of potential waste from landfill.

We have established relationships with both national and international charitable organisations to help distribute the

materials to worthy causes. The items donated are used in schools, orphanages, community centres and family homes. Some of the organisations that have benefited from donations include:

UK St Mungo’s The Selby Trust Arcola Theatre Groundworks The Reuse Partnership Queens Crescent Community Association

Eastern Europe Auxiliary Boarding School, Telenesti, Moldova

Hateg Placement Centre, Romania Filadelfia Christian School, Romania Auxiliary Boarding School, Tucaz, Moldova

Vyshevychi Specialised Boarding School, Ukraine

Normal Children’s Home, Ceadir Lunga, Moldova

ISG employees receive the

‘Green Apple’ Environmental

Award 2011 for Asda Gorseinon

Children from the Auxiliary Boarding School in Moldova are the grateful recipients of carpet tiles


Policy objective:Prevent pollution and protect biodiversity


Unexpected Visitors at Sainsbury’s Sherborne, DorsetISG was contracted to extend Sainsbury’s Sherborne store. As part of the scheme the Environment Agency required upgrades to part of the building backing onto the River Yeo.

During the development evidence of an otter population was found, much to the surprise and delight of the Otter Trust. After liaising with Natural England and the Dorset Wildlife trust we built two otter holts at the site.

Helping to protect our wildlife

01 - ISG employee tree planting in Bitsevsky Park, Moscow, Russia

02 - ISG employees participating in Mangrove Planting Day in Kuala Lumpur, Malaysia

We built two otter holts at Sainsbury’s Sherborne store

Our Russia office has participated in Moscow’s ‘Plant a tree’ project

Tree Planting in RussiaIn Russia, our employees actively participate in the “Save a tree” project that aims to maximise paper recycling and minimise waste and the consumption of natural resources. The initiative involves employees collecting paper in the office and on our sites for recycling. To date we have recycled 1,000 kg of paper, an equivalent “saving” of 10 trees, 1,000 kW of energy, and 20,000 litres of water. We have also prevented the emission of 1,700kg CO2.

Our Russia office has also participated in a ‘Plant a tree’ project. Due to the heat of the summer in 2010 and an icy winter in 2010-2011, many trees in Russia perished. A group of our employees worked together to plant 40 young trees in Bitsevsky Park, Moscow.

Mangrove Planting Day with Malaysian Nature Society (MNS) Our Kuala Lumpur office teamed up with MNS on 15 January 2011 for a Mangrove Planting Day at Kuala Selangor Nature Park (KNSP). Located about 70km from KL city centre, KNSP covers 800 acres and is a vital habitat for many mammals and birds. Some 661 mangrove saplings had been planted by the end of the day and a total of RM36,150 was raised for the Malaysian Nature Society (MNS)through generous donations from ISG customers, partners and staff.

In a separate event, ISG staff volunteered their services to help clear the MNS nature path, car park area and the stream bed in a mission to bring the area ‘back to life’.

01

02


In 2011 we led a project to design and build a new Tesco store in Seaton, Devon, UK. The site lies on the UK’s Jurassic Coast, a UNESCO World Heritage Site. As one of Tesco’s ‘Format Change’ stores, the project was designed to test latest thinking on sustainable design and management, helping the company reach its ambitious target of being operationally carbon neutral by 2050.

The Environment Agency placed a requirement on the low lying land, to raise the entire 19 acre site by 1.6-2.0m. This required the importation of 600,000 tonnes of material. Devon Highways also placed a vehicle movement restriction on construction traffic of 96 movements a day - 48 vehicles

Considering environmental aspects and impacts at Tesco Seaton

in and 48 out. On this basis it would have taken four years and seven months to fill the site to the required levels.

ISG came up with an innovative solution. Working with Westminster Dredging, a pontoon was moored 1,500m off the coast from which dredged materials were pumped onto the site. With this solution in place the site was filled to the required levels within six weeks, with minimal impact on the residents of Seaton, and no environmental incidents.

Given the scale and unique nature of the development, ISG and Tesco worked hard to involve local people. For example, a viewing area was created on site during the groundworks phase and was visited by 2,000 people.

The civil engineering works importing

600,000 tonnes of dredged material at the

Tesco Seaton project

The site was filled to the required levels within six weeks, with minimal impact of the residents of Seaton, and no environmental incidents

A viewing area was visited by 2,000 people


Children from The Manor School, Melksham, UK help out with tree planting scheme

During the year we undertook one of the most environmentally challenging and high-profile UK projects for Sainsbury’s. The extension of Sainsbury’s Melksham on an old factory site required the removal of much vegetation and several trees. The project also required the translocation of 196 grass snakes and slow worms, to be done as a joint initiative with Wiltshire Wildlife Trust. Being conscious of their environmental responsibilities, Sainsbury’s committed to not only replace all the trees that were removed, but also to plant scores more - something we recruited local schools to help with.

Considering the natural environment at Sainsbury’s Melksham

The Wildlife Trust had been hoping to replace or refurbish a damaged footbridge in the Conigre Mead Nature Reserve adjacent to the project, upgrade some damaged footpaths to enable better disabled access and pollard some willow trees. As a thank you for the Wildlife Trust’s help with the reptile translocation, the project team, in conjunction with subcontractors including Dancourt Civil Engineering and Ground Control Landscapes, undertook the work.

The project required the translocation of 196 grass snakes and slow worms


The ProjectThe 6,000 seat London 2012 Velodrome will host the Olympic and Paralympic indoor track cycling events and will be used by elite athletes and the local community after the Games.

The legacy Velodrome will include a café, bike hire and cycle workshop facilities and the 360 degree concourse level offers fantastic views over the Olympic Park, and out to the London skyline.

ISG commenced construction work in March 2009 and completed in January 2011, ahead of schedule. It was the first venue to be completed on the Olympic Park.

The Velodrome is the greenest venue on the Olympic Park and one of the most sustainable projects in the UK, with world-class design and innovative construction techniques making a lasting legacy. The building achieved a BREEAM ‘Excellent’ rating.

Bringing it all together. How our approach to sustainability works on a project.London 2012 Velodrome

SustainabilityThe building achieved a BREEAM ‘Excellent’ rating. The Velodrome is the most energy efficient building on the Olympic Park. The walls and roof are highly insulated and the concrete structure acts as thermal mass. Unusually, for a building of this size, the Velodrome uses natural ventilation.

By working closely with Hopkins, the architects, and Expedition, the engineers, ISG saved around 1,000 tonnes of structural steelwork by redesigning the roof. Cable net roofs usually have a ring beam against which the cables are tensioned, rather like a tennis racket. We designed this out by using the bowl structure to take this load. The result is

that the roof weighs only 30kg per m², roughly half that of any other covered Velodrome. This is a key component in making the Velodrome the greenest venue on the Olympic Park.

There were additional benefits of a lighter roof. The foundation sizes could be smaller and shallower, resulting in less concrete and a reduced carbon footprint as there was less excavation of contaminated materials from the landfill site below. The cable net roof also made the building safer to construct as it meant minimal working at height and virtually no temporary works. It also improved the programme by three months and significantly reduced the overall cost of the build.

The Velodrome achieved a BREEAM ‘Excellent’ rating. It is the most energy efficient building on the Olympic Park.


Being built on top of a former landfill site meant the ground was contaminated. In order to mitigate gas ingress into the building a gas membrane was placed across the whole footprint of the site. Driven pre-cast concrete piles were chosen in preference to augured piling techniques, meaning that no waste material was generated and the risks and costs associated with handling contaminated soil were eliminated.

MaterialsThe Olympic Delivery Authority (ODA) set a target for 20% of all materials to have recycled content. We were above target at 28%. Examples include:

The concrete in foundations and structure has up to 76% aggregate and 40% recycled cement substitutes

The steel frame includes reused pipework sections and a minimum 60% recycled content

Internal blockwork walls contain 60% recycled materials and the cavity insulation is made from recycled car windscreens

We teamed up with the Aquatics team and used our combined purchasing power to negotiate a recycled aluminium Kalzip roof

The seats are from recycled plastic

Sustainably-sourced Siberian pine was used for the track. This was specially selected because the trees are known for being straight and tall making them suitable for the lengths of timber required to shape the track.

The ODA target for key materials responsibly sourced was 80%. We achieved 98%. All suppliers had to be ISO14001 or equivalent. All timber for construction and permanent works was FSC or PEFC sourced, fully audited with a full chain of custody. We met Central Point of Expertise on Timber (CPET) timber purchasing guidelines.

The ODA set a target of 50% of materials to be transported by either train or water. We achieved 78% (by weight) of all materials transported by rail.

EnergyThe Velodrome’s distinctive and compact form that follows the shape of the track and seating bowl results in a ‘bubble’ above the track. This creates an internal environment for the cyclists of 26 degrees centigrade, an ideal racing temperature, and minimises energy consumed to heat the main arena.

The building uses 35% less energy than the Part L requirement and saves 75%

of water used in a typical build. This is due to rainwater harvesting on site – the west half of the roof collects rainwater in a tank, which is used to flush the toilets and urinals and for landscape irrigation. The building’s showers, taps and toilets are all water efficient.

WasteWe achieved recycling rates of 95.5% on the Velodrome. As well as the examples mentioned elsewhere in the case study, we further minimised waste by our blockwork contractor setting up a batching plant for producing mortar on site. This enabled them to mix mortar as required, rather than ordering in estimated quantities of ready-mixed mortar. The result was a reduction in mortar waste from the industry norm of 20% to around 5%. As part of the legacy learning, we worked closely with The Institute of Sustainability and WRAP on a case study which focused on minimising waste in construction.

Workforce engagementISG instigated workforce engagement via SMS. Suppliers were able to sign up and receive updates on travel, weather, Olympic Park information, safety bulletins, sustainability initiatives and positive feedback from site management. A “You said it, we did it” poster was prominently displayed on site. Suggestions for improvement were invited with all issues promptly addressed by site management and the outcome written on the board for all to see.

The project achieved an outstanding score of 38 out of 40 on a Considerate Constructors Scheme report. This put it in the top 10% of all monitored sites and it achieved a Gold Award at the CCS National Site Awards.

Community engagementThe ODA invited young people from across the UK to design the Velo Park of their dreams. The Olympic Velodrome team visited the two winning schools and spent the day with the children helping them to design and build models of their own Velo Park. The activity day included a presentation on the Velodrome and six groups each worked with a member of the construction team to create a section of the Park. At the end of the day, all the sections were joined to make the entire venue.

As part of the Construction Ambassadors Scheme, two of our team visited two local schools to talk about careers in construction and the Olympic Park. The children made 3D models of a venue, which were reviewed by our team, who also advised the children on how these might be built.

The ODA target for key materials responsibly sourced was 80%. We achieved 98%.


Prosperity:Economic



Continue to engage with communities in key areas relative to our business.

Progressively improve the capability and sustainability of ISG and of our supply chain.

Improve the dialogue and communication with all relevant stakeholder groups.

Careers in Construction Day at K&L Gates, London, UK

Policy objective:Continue to engage with communities in key areas relative to our business

32 Prosperity: Economic


Matched fundingIn 2011 we introduced a Group-wide Matched Funding Policy to support our employees’ fundraising efforts.

Since July 2010 we have matched fundraising by our staff for the following charities:

Help for Heroes Children with Leukaemia Greenpeace St Ann’s Hospice Leukaemia & Lymphoma Research Aplastic Anaemia Trust Cancer Research Ellen McArthur Cancer Trust Jeans for Genes Aspire

On a corporate level, we have also aided charity fundraising by donating tickets to our box at the O2 in London for raffles and auctions. In some instances, the tickets were used by the charity directly. For example, in June 2011, in conjunction with the Emily Ash Trust, we sent six children suffering from cancer to see Glee at the O2.

Supporting charities the world over

We have supported the following charities through O2 ticket donations:

Downside Fisher Youth Club Moments Fostering Agency Emily Ash Trust The British Heart Foundation (through the Barclays Charity Ball)

Cancer Research UK (through the Barclays Charity Ball)

We have also made direct donations to the following charities:

Joshua Orphan Care Trust National Trust The Wooden Spoon Society Bluebell Wood Children’s Hospice Marie Curie Cancer Care The Prostate Cancer Charity Macmillan Cancer Support The Anchor Society St Peter’s Hospice Recycling Lives Frances House Children’s Hospice

10km run in support of Downside Fisher Youth Club

In 2011 we introduced a Group-wide Matched Funding Policy to support our employees’ fundraising efforts

Team fundraisingIn addition to our strong commitment to supporting charities as a company and as individuals, we also encourage our employees to support charities local to our projects and offices.

In line with this, our people have taken part in various fundraising events across the globe. These include:

Asia: Fourth annual charity auction hosted by our Singapore office, 10 May 2011 The auction was in aid of local Singapore charity, the Down Syndrome Association (DSA). With the support of sponsors, clients, consultants and trade partners we were able to raise in excess of S$60,000 to assist the DSA with the delivery of their services to the community.

Scotland: Caledonian Challenge, 11–12 June 2011A 54 mile walk completed in 24 hours. Staff raised £3,845 for the Scottish

Community Foundation, a charity that supports projects and organisations which seek to build strong, successful communities.

Manchester: Macclesfield Hospital charity pancake race, 8 March 2011The event raised £1,500 for the MAST Appeal, to fund a second digital breast scanner at the hospital.

Manchester - London: ISG Links the Velodromes, 4–6 May 2011£20,000 was raised for Variety Club and Aspire. 24 keen cyclists took on the challenge of riding from the National Cycling Centre in Manchester to the new London 2012 Velodrome in just two and a half days to raise money for Variety Club and Aspire.

London: Asics 10km Run, July 2010 12 members of the Man Group Riverbank House project team raised £10,000 for the Downside Fisher Youth Club.


01 - Malaysia office hosts a day out for orphaned children

02 - Caledonian Challenge team

03 - Macclesfield Hospital charity pancake race

Manchester to London cycle ride

AAT Triathlon, London

AAT300 Cycle ride, London

Asics 10km run, London

BUPA 10km run, London

02 03

01

London: AAT300 Cycle, 28 September 2011Four senior ISG employees raised £30,000 for the Aplastic Anaemia Trust by cycling some of the infamous Tour de France climbs including Col d’Aspin and Col Du Soulor in the Pyrenees.

London: AAT Triathlon 17–19 June 2011 Eleven members of staff braved a 1km swim in London’s Serpentine, a 10km run around the Hyde Park and an 80km bike ride in the Parisian countryside. They raised £7,895 for the Aplastic Anaemia Trust.

London: BUPA 10km run, Monday 30 May 2011Eight members of staff from one of our London project teams raised £8,382 for Scope, ABF - The Soldiers Charity and Joshua - Orphan Care in Malawi.

Malaysia office hosts a day out for orphaned children Our Malaysia office hosted a day for 37 orphaned children from the Rumah Sayangan and Persatuan Kehajikan KK Cornerstone. These homes look after orphaned children between the ages of four to 18. Through fundraising efforts a sum of RMB14,000 was raised for use on a number of special initiatives, the first being an outing from Cheras and Kajang to Kuala Lumpur City Centre (KLCC) and a visit to Petrosains Discovery Centre followed by lunch in KLCC. The Malaysia office also held a charity Christmas Party for Cornerstone Orphanage, featuring an ISG Santa Claus!

Shanghai office supports a local family, 2011 Our Shanghai office recently held an afternoon of donations to help raise money for a family in need. The family, from the county of Yushu of Qinghai Province, had accumulated


hospital costs of over RMB100,000 following the discovery that their four year old daughter had congenital hydrocephalus. All employees from our Shanghai office were in attendance to raise the much needed funds for the family.

Hong Kong: Charity auction, 24 November 2010The auction was attended by a wide range of clients, consultants, vendors and ISG employees and raised HKD$388,888 for Sowers Action, a non profit organisation that helps students of poor families in China to pursue and complete education.

Fourth annual charity auction, Singapore

Charity auction, Hong Kong

Macclesfield Hospital charity pancake race, Manchester

Box Appeal, Middle East

Day out for orphaned children, Malaysia

Supporting a local family, Shanghai

Caledonian Challenge, Scotland

Middle East employees join the Box AppealThe Box Appeal is a charity initiative run by Radisson Blu and Park Inn Hotels in the UAE, Bahrain, Cairo and Oman. The idea is quite simple; fill a box with 13 essential items such as toothpaste, shampoo and razors and bring it to one of the designated drop off points. Boxes are then distributed to those most in need across the region. Our people in the Middle East were delighted to take part in this very worthwhile initiative as it directly impacts the lives of labourers we work with on a daily basis.

“Everything we need is there in the box. This means we can save some money this month.” said Mohammed Tanseer, a gardener with Dubai Municipality

More than 9,000 boxes were distributed across labour camps in Dubai, Abu Dhabi, Sharjah and Fujairah.

Sainsbury’s DawlishDuring the construction of Sainsbury’s new eco-store in Dawlish, UK, the team was involved in a series of fundraising

events. There were two beneficiaries. Firstly, the South-West Multiple Sclerosis Society which offers support to MS suffers and their families. As well as offering a respite care facility, the centre had recently had a local council grant cut. Our donation met the shortfall.

The second beneficiary was Dawlish Town Football Club. The Club kindly offered their facilities for project meetings and events including fundraising activities. It had recently had a funding grant cut, and our donation helped to meet their shortfall in funding.

Sainsbury’s MelkshamDuring the project to extend Sainsbury’s Melksham, UK, the site team and sub-contractors engaged in a number of activities to raise money for the Wiltshire Air Ambulance.

As a small rural town, Melksham has no hospital and the closest accident and emergency department is some 14 miles away in Bath. The Wiltshire Air Ambulance provides a vital link for this rural community.

Engaging with local communities

We held a ‘Careers in Construction’ day for Langdon Park School in Tower Hamlets, London

Teams from our Glasgow, Manchester, Birmingham and London offices all participated in the UK’s Business in the Community Give & Gain Day

01 - The Box Appeal, Middle East

02 - London office volunteers at Culloden Primary School, Tower

Hamlets


0201

‘Careers in Construction’ day – K&L Gates, One New Change, LondonThe project team for K&L Gates at One New Change in London ran a half-day ‘Careers in Construction’ event. Twenty 14–15 year old students from Langdon Park School in Tower Hamlets attended the day, the purpose of which was to raise awareness of the variety of careers available to them within the construction industry.

After a tour of our headquarters and meetings with key departments, the students then walked from Aldgate to the site at One New Change. En route they were encouraged to survey their surroundings and learn about notable London buildings such as The Gherkin, Lloyds of London and The Bank of England.

Upon arrival at the K&L Gates site, the students were given presentations by the site team and architects, LSM, and were engaged in a Q&A session to develop their understanding of the construction industry. Then, they were shown some construction in action.

To end the event, the group assembled on the roof of One New Change where they were able to see the extent of construction across the London skyline. Many of the students are now seriously considering a career in construction.

03 - Manchester office volunteers at St Paul’s Primary School

04 - Glasgow office volunteers at Crownpoint Community Gardens

05 - Participants in the Recycling Lives charity programme at Warton


Business in the Community Give & Gain DaySupport for 2011 Give & Gain Day surpassed all expectations and volunteers from many of our UK offices donated their time and expertise to assist in a range of community initiatives. Organised by Business in the Community, Give & Gain Day enables employees to get involved and make a real difference supporting local projects in areas with the greatest needs. This year, 8,452 volunteers embarked upon a range of community schemes across the UK and globally, some 24,160 individuals took a day out of their working lives to help out worthwhile causes.

Teams from our Glasgow, Manchester, Birmingham and London offices all participated in the UK’s Give & Gain Day.

In Glasgow, the green-fingered volunteers helped create a new allotment area where local people can grow fruit and vegetables at the Crownpoint Community Gardens.Manchester volunteers headed over to St Paul’s Primary School in a deprived area of Salford to take on a major horticultural challenge. After putting in an 11 hour day, the team successfully completed the construction of a large polytunnel structure at the school for use both educationally and commercially. Pupils will grow plants and vegetables for sale to the public.

03

04

Over in Birmingham, the gardening theme continued as the volunteers descended upon Alderman Bowen Day Centre, which provides essential day care services for adults with special needs.

London volunteers travelled to Culloden Primary School in Tower Hamlets to improve 11 raised planter beds in the school playground. The team repaired, painted and then replanted the beds to improve the aesthetics of this area of the school and create an attractive and stimulating environment for the children to play in.

Recycling livesWe continue to support the Recycling Lives charity on our projects for BAE Systems at Warton. The charity acts as a safety net for vulnerable and marginalised people offering training and work experience to homeless and long-term unemployed individuals. We utilise the charity as our sub-contractor for waste management and have provided work placement opportunities via the scheme. We also conduct training sessions for residents teaching basic safety awareness plus site and office tours demonstrating how projects are managed.

05


Policy objective:Progressively improve the capability and sustainability of ISG and of our supply chain


Our clients are increasingly seeking environmental assessments for their buildings and, as such, we have improved our capabilities to achieve environmental assessment ratings. An increased number of our people across the business have undertaken training in BREEAM, LEED and Ska Rating.

In the period July 2010 – December 2011 the following projects achieved an environmental assessment rating at post-construction stage:

Bloomberg Shanghai LEED Platinum

Deutsche Bank Pinners Hall Level 1, London LEED Platinum

Chevron Westferry Circus, London LEED Gold

KPMG Project Gold, London BREEAM Excellent

London 2012 Velodrome BREEAM Excellent

HMP Wealstun Gatehouse, Yorkshire, UK BREEAM Excellent

Increasing our ability to deliver Environmental Assessments

“ISG’s support in developing a sustainable design which achieved a BREEAM Excellent rating for the Entry Building at HMP Wealstun proved to be invaluable.”

Mark Ward, Client Representative

Number of our people by region who have undertaken training in BREEAM, LEED and Ska Rating over the period.

Achieved LEED Green Associate certification

Achieved LEED AP status Underwent BREEAM training Became BREEAM qualified Qualified as Ska Rating assessors

Sandon Valley House, East Hanningfield, Chelmsford, UK BREEAM Excellent

University of Hertfordshire Law School , UK BREEAM Excellent

Blackpool & Fylde College, Lancashire, UK BREEAM Excellent

CBRE Stockley Park, London BREEAM Very Good

Sainsbury’s Dawlish ‘Eco’ store, Devon, UK BREEAM Very Good

ASDA Cheltenham, Gloucestershire, UK BREEAM Very Good

Suffolk One, Ipswich BREEAM Very Good

Library, Canada Water (Southwark Council), London BREEAM Very Good

General Electric The Ark, London Ska Silver

Nomura, Singapore Green Mark Gold


Ska Retail Certification – ISG Leading Green Design and Procurement with RICSWe have teamed up with the Royal Institution of Chartered Surveyors (RICS) as a member of the steering group which is developing Ska Retail. Ska Retail, which will complement the existing Ska Office protocol, is an interior fit out assessment with a retail bias. Gold, Silver or Bronze ratings are awarded to projects which are able to demonstrate they have embraced green procurement, waste avoidance and considered the needs of relevant stakeholders.

With a track record of innovation in sustainability and as a market-leader in retail, ISG is ideally positioned to make a key contribution to the development of Ska Retail in terms of formulating not only blue-sky thinking but also the feasibility of implementation.

Partnering leading sustainability bodies

We have teamed up with the Royal Institution of Chartered Surveyors (RICS) as a member of the steering group which is developing Ska Retail

ISG has become the first construction company to join Green Building Council Russia

The new Ska Retail protocol was released into the marketplace in February 2012 – it has already attracted the attention of large retail clients, most notably the high street banking sector.

ISG Joins Green Building Council RussiaISG has become the first construction company to join Green Building Council Russia. Our people participated in Council events such as Green Business Breakfasts, a LEED 251 BD+C educational course, a tour of the first Active House in Russia and meetings with the creators of international green building assessment systems.

ISG employees at the launch of Ska Retail


ISG has been appointed by a leading high street bank to help define and assist in the delivery of their sustainability agenda. We are providing sustainability data to designers, quantity surveyors and project managers so that they are able to make informed choices when selecting materials. For example, understanding the recycled content of like-for-like items enables the item with the highest recycled content to be selected.

Our remit ranges from active waste management through to strategic cradle-to-grave project management. Going forward, we are looking to incorporate the knowledge gained from the work already undertaken into the wider business. This will include:

Appointed as Sustainability Service Partner by leading high street bank

engaging with peer contractors to promote the uptake of Ska Rating

continuing to strategically review material suppliers to promote and push for greater sustainability considerations

providing an up-to-date suite of reference documents which enables all those involved with project delivery to engage sustainability as a routine component of their duties

In summary, this appointment highlights our capabilities as a leader in the field, and is an excellent example of integrating sustainability into business.

ISG has been appointed by a leading high street bank to help define and assist in the delivery of their sustainability agenda

Appointment highlights our capabilities as a leader in the field

We are intent on promoting sustainability throughout our sphere of influence and have established Sustainability Awards for our trade contractors – just one of the ways we are working with our subcontractors to help them improve their performance.

In October 2007 we launched the inaugural ISG Sustainability Awards. These awards encourage our supply chain to tell us about their efforts and successes in introducing sustainable initiatives in their respective businesses.

Since launch the awards have continued to grow in popularity, with numerous high-quality entries received. The number of trade contractors submitting entries continues to increase year on year. In 2011 the winning entry was submitted by joinery contractor Brown & Carroll.

Sustainability awards for our trade contractors

We have established Sustainability Awards amongst our trade contractors

In 2011 trade contractor Brown & Carroll was presented with an ISG Platinum Award for sustainability

Employee from Brown & Carroll collects their

Platinum Award


Policy objective:Improve the dialogue and communication with all relevant stakeholder groups


The Considerate Constructors Scheme (CCS) National Site Awards are given to the highest scoring 7.5% of registered sites in the UK. The Awards recognise sites’ excellent standards of consideration towards their neighbours, their workforce and the environment.

In 2011, we were proud to receive seven awards for our projects including two Gold, two Silver and three Bronze. Of particular note was our Guy’s and St Thomas’ Hospital project in London which won the prestigious ‘Most Considerate Site Runner Up’ award. It is the second year running that ISG has been presented with this award.

At Guy’s and St Thomas’, the CCS monitor was particularly impressed with the project team’s innovative approach to being a considerate constructor. At the start of the project the site team made neighbours fully aware of their participation in the Scheme and of the standards they intended to achieve. The monitor noted the extremely well-kept site areas, fundraising undertaken for the local hospital and old computers being donated to a local project.

Considerate Constructors Scheme Awards success

Graffiti was an issue in the local community but with successful intervention from our project team an agreement was made to provide paint for a youth painting skills project in return for no graffiti.

In 2011, we registered 253 sites across the UK with the Considerate Constructors Scheme. 22% of these sites achieved a score of 36/40 or greater. A score of 36/40 represents exemplary performance (the national average is 31/40).

2011 Considerate Constructors Scheme National Site Awards

Gold, silver and bronze awards received

SITraN, University

of Sheffield

Guy’s & St Thomas’ NHS,

LondonMost Considerate Site Runner Up

London 2012 Velodrome

Clump Field, Ipswich

KPMG, Project Gold,

London

Sivell Place, Exeter

The Energy Hub (Cockcroft

Building), University of

Salford

“ISG’s strong commitment to community engagement is evident throughout their projects in London and they are to be congratulated on their many different initiatives. The Scheme’s Monitors have identified a number of exceptional activities and initiatives through their site visits to ISG projects. In recognition of their efforts, ISG were awarded the prestigious Most Considerate Site Runner-up Award in 2010 and 2011 for two of their central London projects.”

Edward Hardy, Considerate Constructors Scheme Chief Executive


Our sites use a number of communication tools to stimulate dialogue with stakeholders. Strategies range from regular newsletters, to residents’ meetings and the use of project websites and social media.

For example, during the Man Group Riverbank House project in London, we developed a project website which proved an excellent way to communicate with the local community. The website was updated regularly with sustainability information such as waste and carbon performance as well as community engagement information and news items such as road closures due to crane lifts. Since then, we have implemented a number of websites on our projects including Abbots House for Scottish Widows and The Crystal for Siemens.

More recently we have created an ‘ISG Community Engagement Hub’ which contains links to project websites

Our work building homes at the Mill O’ Mains Estate in Dundee is part of a £45 million regeneration scheme. Tenant surgeries are held on a weekly basis to address concerns and provide updates on progress and visits to local schools. Interaction with community groups has strengthened our relationships in the local area. Social media has been key to engaging with the tenants on site and through the use of the ISG Community Engagement Hub individuals have been able to view the progress of their houses during the build. In addition to this, we have employed seven apprentices through our sub-contractors, all of whom live within a 30 mile radius of the site.

Communicating through project websites

Tenant surgeries in Scotland

covering a selection of our projects. The regional project websites contain detailed information on the project programme, environment, health and safety, community engagement and the latest news on any potential disruptions.

Our project for the Glasgow Housing Association involves re-cladding 13 high-rise tower blocks, ranging from 15 to 24 storeys high, in the centre of Glasgow. All four sites are live, with work impacting on over 1,200 residents. Weekly tenant surgeries are carried out on all sites to address any concerns or queries and a donation was made to each residents’ committee for the benefit of the community. We have been commended by the client for our focus on customer care and the treasurer of Helenvale Tenants’ Association commented that “nothing was any bother when we needed assistance” and that they would miss our “friendly and cheerful workers”.

“Nothing was any bother when we needed assistance.”

Treasurer, Helenvale Tenants’ Association


Awards

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ISG 1062 (07/2012)

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