Date post: | 15-Dec-2015 |
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From internally-driven change to external reform
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Future Council
Demand-led transformation
Supply-side transformation Value Demand
Genuine demand that drives service design
Excess DemandPeople demand services they don’t need
Avoidable DemandArises from behaviours which are escapable
Preventable DemandNeed not have arisen had an earlier intervention been made
Co-dependent demandArises from the need of the supplier
Failure DemandArises as the result of errors in supply
Support CostsCost of back office and support arrangements
Access CostsThe cost and complexity of citizens accessing services
Delivery CostsHow much is paid for service delivery
Supply costsThe cost of the services and materials procured
Management costsThe cost of managing people and processes
Assessment costsHow much the Council spends on determining service needs
Commissioning
Co-production
Personalisation
Demand management
Behavioural change
Early intervention
Cultural change
Efficiency
Client side advisory
Process improvement
Service integration
Change management
Leadership development
Strategy and policy
Emerging ideas…
• P2P public services: how could tech enable people to deliver services to each other with minimal state involvement?
• Open source reform: how do we engage the community, business and VCS in a different conversation about a new social contract?
• Preventative tariffs: can we open them up to councils and social enterprises?
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