Answerability – Mechanisms for Control

Presented by : P S NairCEO- Corporate GMR AirportsBusiness Session – 2

Excellence in Performance

ACAAI – Annual Convention, Jaipur25th October, 2013

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Accountability – A short story

This is what can happen in Air Cargo Management where multiple stakeholders are involved! Hence Accountability assumes significance.

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Assimilation of Accountability!

AccountabilityBeing held answerable for accomplishing a goal or assignment.

The positive results of practicing a constructive approach to accountability include• improved performance,• more intense engagement and involvement,• firm commitment for delivery• more creativity and innovation, and• harmonious stakeholder relationship.

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Who all need to be Answerable/Accountable ?

KEY STAKEHOLDERS

Plant Quarantine & Fumigation

Forwarders / CHAsArchaeological Survey of India

Wildlife PreservationDrug Controller

Cargo Terminal

Answerability of Key Stakeholder Entities

• Review, on a continuous basis, the general and sectorial policy regime governing Air Cargo logistic operations and ensure a conducive environment as in other countries.

Ministry of Civil Aviation - MoCA

• Ensure swift and seamless security screening of the Country’s EXIM trade & commerce moving out and in to the gateway airports.

BCAS/CISF/Security Agencies

• Facilitate faster, paperless and round the clock processing of EXIM cargo benchmarking the dwell time with countries like Hong Kong, Singapore.

Ministry of Finance, CBEC/Customs

• Plant Quarantine & Fumigation, Drug Controller, Wildlife Preservation, Archaeological Survey of India to lay down appropriate SOPs for swift clearance of EXIM cargo falling under their purview.

Other Regulatory Authorities

• Prepare Cargo ‘Ready for Carriage’ (RFC) in its true sense and engage appropriate transport for Export Cargo. File advance BE for Import Cargo, clear it within the ‘free period’ and deliver it intact to the consignee.

Exporters/Importers & Freight

Forwarders/CHA

• Develop modern Cargo Terminal infrastructure and lay down seamless operating procedures for safe, secure & appropriate storage and faster processing of Cargo.

Airport Operators, Cargo Terminal

Operators

• Be accountable for timely, safe & secure on-time transportation of Cargo following IATA standards & statutory regulations.Airlines

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Accountability - Mechanisms for Control

Agreements

Service Level Agreements

(SLAs)

Standard Operating

Procedures (SOPs)

Quality Audits

System Audits (Internal & External)

Policies

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We @ GMR Follow Principle Of…

D M A I C

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Accountability/Answerability @ GMR

DM

A

I

C

Where do we need to be ?

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