2

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•

3

“A hospital where patients are satisfied is one where frontline staff exhibit a level of emotional intelligence as exemplified by their ability to listen, express compassion,

and understand and manage emotional responses.”The Beryl Institute

•

•

•

•

4

•

–

–

•

–

5

•–

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–

–

–

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6

•–

–

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7

76%

8

9

76%

10

65% 70% 75% 80% 85%

National Average

Creative Health Care Management TopPerforming Client Average

71%

85%

76%

11

65% 70% 75% 80% 85%

National Average

Creative Health Care Management TopPerforming Client Average

71%

82%

76%

12