“BLINDED BY THE LIGHT...”E-BROCHURE 2020

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AlmaLusa Baixa/Chiado lies in one of the most emblematic Lisbon squares, the “Praça do Municí-pio”, infused with the spirit of its surroundings, the Portuguese culture and the ancient bones of an 18th century building, rebuilt just after the 1755’s massive earthquake and tsunami which devas-tated Lisbon’s river front.

AlmaLusa Baixa/Chiado is a place where you immerse yourself into the Portuguese culture through the linen smoothness, hotel aroma, local gastronomy and wines, amenities and souvenirs.

LOOK & FEEL

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WARM & Peaceful

• Heavenly Luxury Bed |King or Twin Premium Mattresses with 100% luxury percale cotton sheets over an 8cm feather bed and anti-allergic duvets and feather pillows. • Power shower,• 42’ Full HD Led TV,• Air conditioning,• 100Mb symmetric and dedicated Wi-Fi,

All rooms have been designed in an individual style and inspired by the history of the building and the Portuguese way of life, with a contemporary approach.

• Castelbel Bathroom Amenities, • 1800w semi-professional hairdryer, • Premium Bath towels, • Free water and coffee station,• In-room electronic safe,• IP Telephone with international call.

The following services are included in all our rooms:

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Comfort & Care

• Twice a day housekeeping service, • Cable TV with 70 Channels available,• AlmaLusa Concierge,• Free local calls and free international calls (to some countries),

• Pillow menu,• Laundry & Dry cleaning service,• Complimentary 4G Smart -phone with free international calls and internet.

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deluxe suite

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deluxe SUITE

Our most exclusive and comfortable room, with great view over “Praça do Municipio”

and a luxurious atmosphere.

39SQM

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junior suite

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JUNIOR SUITE

Discover a relaxed and peaceful ambiance where

ultimate comfort is paramount.

32SQM

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triple room

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TRIPLE room

A spacious room designed for a “get together” experience. facing our Interior Patio

and towards the famous “28” tramway route.

34sqm

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deluxe room

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DELUXE room

With views to “Praça do Município” and filled with

comfort. this room is ideal to enjoy the wonders of lisbon.

22sqm

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mini deluxe room

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MINI DELUXE

Facing “Praça do Município”, this room is ideal for a well-deserved rest.

20sqm

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standard room

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STANDARD

This comfortable room facing our Interior Patio with the “AlmaLusa feel”.

21sqm

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stones & bones

The ground floor is a genuine restoration of the oldest part of the building. With a small retail area, the lobby and the Delfina Restau-rant provide a leisurely environment where you can socialize, work or relax.

Our reception area is the right place to buy unique and authentic Portuguese Products and our own AlmaLusa products.

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eat & drink

Delfina – A Fine Portuguese Deli is our food & wine concept for all day in and al fresco dining. We serve fresh, seasonal and Portuguese inspired brasserie style cuisine, in an infor-mal and relaxed atmosphere with fabulous local wines.

The bar is open all day offering cocktails & aperitifs, Portuguese wines and others.

DOWN & out

We are located in the historic neighborhood, clo-se to Lisbon’s stunning attractions, unique histo-rical monuments, extraordinary museums, exclusive local and worldwide known shopping brands and a trendy nightlife with restaurants and bars.

The perfect place for a run, a cycling tour or a morning stroll.

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• Check-in - 3pm | Check-out - 12noon• VAT is included in room rates. City Tax of 2€ per person per night should be paid at check-in, with a maximum amount of 14€ per person and per stay for guests above 13 years.Non-smoking property.• Identification | For security purposes, check-in can only be processed with a valid ID Document from each one of the guests.• Guarantee Policy | Reservations must be guaranteed with a credit card at the time of the booking. The amount of one night will be pre-authorised 8 days prior to arrival. The payment for the stay as well as the city tax shall be made at check-in. Promotional or Pre-Paid Rates will be charged at the time of booking. City Tax will still be paid at check-in. If the Credit Card Holder is not traveling, a third-party authorization form must be filled and signed and a copy of the holder’s ID must be presented. The hotel reserves the right to refuse any reservation that does not meet these requirements. For more in-formation, please contact us at info@almalusahotels.com or +351 212 697 440.• Group Reservation | The website can only be used to make individual reserva-tions of less than five rooms. For bookings of five or more rooms, please contact the hotel. The hotel reserves the right to apply group cancellation and payment policies to reservations with five or more confirmed rooms.• Cancellations | Direct reservations must be cancelled or modified by 12 noon local time, 2 days prior to arrival to avoid a no-show penalty. To cancel or modify your reservation, please contact us at reservas@almalusahotels.com. Cancellations are only valid upon written confirmation from AlmaLusa Baixa/Chiado. Not applicable to non-refundable rates and packages.• Early Check-In | To guarantee early check-in, the rooms must be reserved the night before arrival.• Late Check-Out| Up to 2pm – complimentary. 2-4pm – 50% of room rate. After 4 pm – full daily room rate. Late check-out is subject to availability.• Children | Must be accompanied by adults until 12 years old. Subject to availability. Breakfast included. Under 3 years old – free of charge in a cot (available in all room types), 4 -12 years old – on a rollaway bed of 30€ (available only in Suites). • Extra/Rollaway bed | 50€ per night, subject to availability and only in Sui-tes. Breakfast is included. • Disabled Guests | One room for guests with reduced mobility available upon request and subject to availability. Our facilities are prepared for disabled guests with wide doors and a lift.• Pets | Not allowed, except guide dogs.• Parking | Public parking in “Praça do Município” with special prices for guests at check-in.

28 rooms including 8 suites24/7

Restaurant & Bar DELFINA 7.30am to 11pm

Area

21sqm

20sqm

22sqm

34sqm

32sqm

39sqm

Room type

Standard (8 Rooms)

Mini Deluxe(4 Rooms)

Deluxe(4 Rooms)

Triple(4 Rooms)

Junior Suite(4 Suites)

Deluxe Suite(4 Suites)

View

Interior Patio

Main Square

Main Square

Interior Patio

Main Square

Main Square

Includes

Turn Down, Coffee & Tea Station

Turn Down, Revo Radio, Coffee & Tea Station

Turn Down, Revo Radio, Coffee & Tea Station

Turn Down, Revo Radio, Coffee & Tea Station, Lounge area

Turn Down, Revo Radio, Coffee & Tea Station, Kitchenette

Turn Down, Revo Radio, Coffee & Tea Station, Kitchenette

FACTS & POLICIES

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COVID-19

The health and safety of all our colleagues and guests is our utmost priority.

These are unprecedented times and is it all our duties to consciously contribute to stop this threat.

In addition to a rigorous hygiene routine on all our rooms and public areas already in place, we are put-ting additional procedures specifically directed at the Covid-19 pandemic, according to the WHO and local authorities’ best practices.

Contingency plan: continuous monitoring of the situation, adjusting to the needs and assuring all our team is trained and informed on how to proceed with the possible challenges;

Protection material: all necessary material is at the disposal of our guests and team:

o Masks o Disposable gloves o Disposable cleaning equipment o Hand Sanitizer dispensers – min 70% alcohol solution o Non-manual opening garbage containers o Infra-red thermometer o Designated area of isolation for all suspect cases

All guests at AlmaLusa will have a Personal Protective Equipment kit available in the rooms as a form of amenity. This kit includes a mask, gloves and mini hand sanitizer bottle.

Additional procedures: All frequent touch points are disinfected hourly by our Housekeeping department, such as door handles, elevator buttons, bathrooms, reception and food production areas.

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COVID-19Clean and Safe Seal

The Portuguese Tourism Board has launched a seal that attests to the compliance of a property in following all government guidelines and training of teams. AlmaLusa is proud to have been issued that seal for both our hotel and Delfina Restaurant.

Preventive Measures at AlmaLusa

Automatic doors: the hotel and restaurant have automatic doors with motion sensors to avoid touching points.Hand Hygiene: Hourly washing of hands with warm water and soap and followed by use of hand sanitizer and also every time our guests and colleagues use a public space, handle money or personal property, receive a package, touch lu-ggage and before and after every meal.Respiratory Etiquette: To cover one’s mouth and nose with the inside of one’s elbow every time there is a need to sneeze or cough or make use of a disposable tissue and wash hands immediately after. Masks must be used in all pu-blic areas of AlmaLusa and the Delfina Restaurant.Social Distancing: All guests and colleagues must keep a safe distance of 2m (6ft) between each other. Any physical contact such as handshakes, hugs and kisses must also be avoided.Temperature Registry: the temperature of all team members will be taken daily as a measure of controlTests: All members of the AlmaLusa and Delfina teams are tested regularly.

Isolation Area and Suspected Cases

AlmaLusa has designated an entire floor of its property to best care for our guests and team in the event of a sus-pected case of infection. This entire floor has a separate entrance and exit to the rest of the building and will be equipped with all sanitary conditions and water and food to accommodate any suspected case until further instruc-tions are given by the health authorities.

Portugal has a 24 hour phone line available in the case of a suspected case, where a health professional will guide our guests and colleagues and also coordinate the need for hospital transportation or any further action until the case is deemed closed. 22

COVID-19

Departmental ProceduresOur focus is to create a safe, secure and comfortable space by implementing clear and thorough procedu-res, training our teams regularly and on an ongoing basis following any important developments and finally supervising to ensure this procedures are put in place every day and therefore protecting both our team and our beloved guests.

Front Desk

Check-in online | an e-mail and link will be sent prior to arrival in order for guests to fill in all details and decrease paper work on check-in.Anticipation of needs | a pre arrival e-mail will make suggestions and inquiry about any specific needs or concerns to better prepare each stay. Reduce paper | we suggest sending invoices by e-mail, adapted the registration card process, with the check-in on line as well as room directory with a QR code.Luggage | all luggage will be disinfected with a ozone machine prior to go up to the room.4G phones & hotel keys | disinfected and sealed before being deli-vered to any guest. Each guest will have this bag opened only in their presence.Rooming | Taking the guests up to the room is optional and for those that prefer not to, we will do a curtesy call to explain the room features. AlmaLusa App | Our app is available on our 4G phone or can be down-loaded for free, so all activities can be seen as well instant chat with our team. Doctor to the hotel in two hours on a guest request.

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COVID-19Housekeeping

Our Housekeeping department has reinforced its procedures together with the certification and approval of our cleaning product provider, Diversey.

• Hourly disinfection of all public areas. • Specific measures have been taken to improve the cleaning process of every room such as: o Single use cloths o Disinfection and changing of disposable material between rooms o Ozone disinfection of every room before arrival • Turn down option for guests

Maintenance

• Air conditioned | Verification of air filters, washing machine filters and other washing equipment. • The entire property will be disinfected and all necessary signage will indicate disinfection points and distancing indicatives. • All machinery and property grounds will be checked thoroughly and regularly to ensure all signage in use is necessary.

Delfina Restaurant

At Delfina, our team has been trained to maintain all safety measures while best serving all our guests. • The layout of our restaurant has been revised to ensure safe distancing between tables. • Our service has been adapted and our teams have been given ongoing training to ensure the safety of our restaurant but mostly to make sure the familiar atmosphere remains as warm as always. o Usage of disposable gloves and masks by the team o Single use cloths o Single use Menus o Cleaning and disinfection of every table o Cutlery protectors • The kitchen is regularly cleaned and disinfected. All produce coming in go through deep cleaning and disinfecting procedures which are supervised by our heads of department. • We recommend booking your time for every meal at Delfina: Breakfast, Lunch or Dinner. 24

Sta. APOLÓNIA STATION

1.5 km10 min.

sintra25KM

35 min.

cascais25KM

35 min.

AIRPORT7 KM

20 min.

where & how

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ADDRESS:PRAÇA DO MUNICÍPIO, 21

1100-365 LISBOA

PHONE:+351 212 697 440

EMAIL:INFO@ALMALUSAHOTELS.COM

www.almalusahotels.com

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