“HPE Service Exchange and Jumpstart - Transform the IT Consumption Experience”December 15, 2015
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Hosted By:
Robbie Clay-Ament
Configuration Management System SIG Leader
HP Service Management SIG Leader
Today’s Speakers
Ankit Desai
Sr. Product Manager, HPE Propel
Hewlett Packard Enterprise
Patrik Bailly
Innovation & Industrialization Director
Sopra Steria
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HPE Service Exchange and Jumpstart—transform the IT consumption experience
December, 2015
HPE PropelTransforms the IT consumption experience to the Digital Enterprise and transforms IT from technology provider to a service provider
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A single user
experience
Aggregated
catalog
Systems of Engagement
Open integration
Case brokering/exchange
Cloud services
The front door to IT: HPE Propel portalEngaging user experience with extendable portal framework
One-stop shop for all IT consumers
Single IT experience
Easy to find services and intuitive to use
Extend, customize and personalize
‒ Responsive UI
‒ Single Sign On – IDM service
‒ Themes – create, modify, utilize UX packages per tenant
‒ Widgets – data feed and URL links using HTML 5 and
JavaScript
‒ Standalone apps
‒ OOB Apps – Shopping, Support Tickets, & Knowledge
‒ Jumpstart – create custom web applications
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HPE CSA
HPE SM
HPE SAW
Capture 100% of IT demand
Aggregate from existing systems for faster time
to value
Native mobile catalog
• Bundles based on aggregation
• Standalone, engaging apps leveraging aggregation
• Aggregate and Route to multiple fulfilment systems and
suppliers
OOB aggregation – HPE SM, HPE CSA, HPE SAW,
HPE OO, Remedy, SNOW, JIRA
BYO aggregation – create custom aggregation
adapters
Aggregation: service catalog, knowledge, tickets Intuitive, unified and consistent user experience
Self-service in a click
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Jumpstart and Service Exchange overview
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Extend and Customize the experience with HPE Propel
– What if our customers want to extend or change Propel to build their own features?
– What if our customers want to control and manage the very features that they build?
– What if our customers want to integrate additional applications into Propel?
– What if we empower and enable our customers to extend Propel?
It would certainly help alleviate process, delivery, and time-to-value costs we collectively incur. Most importantly, keep our customers happy!
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HPE Propel way — modular approach and extensible
– Build a modular web application that can be easily extended and changed with new extension modules
– Make it “easy” to build and integrate these extension modules
– Provide a way for customers to build additional integrations or customize existing integrations for HPE Propel
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HPE Propel Jumpstart
– Allows the customers to extend or change Propel to build their own features
– Toolset to help build single page web application as a collection of Bower and npmmodules
– All Propel Web Applications are built on Jumpstart
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Open Service ExchangeIT management orchestration for multi-supplier/system environments
‒ Open micro-service bus for HPE and 3rd party
systems
‒ OOB adapters – HPE SM, HPE SAW, HPE CSA,
HPE OO, Remedy, SNOW, JIRA, email
‒ Service Exchange SDK – create custom adaptors
‒ Request to fulfill
‒ Case exchange
Fast onboarding of Suppliers and Systems
Plug and Play – integrate using reusable content
Orchestrate delivery – route service requests
from a Portal to fulfillment systems
Unifying integration platform
Service Exchange
Orchestration
Message broker
Adapter
Private cloud Public cloudTraditional
HPE Propel Portal
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Case study
HPE Helion Managed Private Cloud uses HPE Propel
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Managed virtual private cloud: overview
A highly-secure hosted cloud computing infrastructure with the automation and availability to build your cloud solutions on
Storage
Servers
Networking
Security
Management
software
Portal, automation
Open platform for workload and platform
migrations – supporting today’s hybrid delivery
Industry-leading technology and reference
architectures choices
Highly secure with relevant industry auditable
compliance certifications
Global delivery capability for data sovereignty and
data privacy with reduced network latency
Industry-leading service
level agreements
Enterprise-grade secure and reliable IaaS
Global, flexible cloud-based delivery model
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A new experience for Helion MPCThe project is putting a new, engaging experience with advanced catalog capabilities to the Helion MPC. This is only possible with Jumpstart and SX Adaptors
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First phase of the Project
HPE Propel Portal
MPC Catalog SupportIT newsMobile
access
HPE Propel Service Exchange
(Orchestration engine)
HPE SM,
Other…Helion MPC HPE CSA
Knowledge
— A new jumpstart application that
embeds the existing MPC portlets
around storage, network and support
configuration into the Propel Portal.
The new Jumpstart app leverages
Propel’s IDM to ensure role based
access control (RBAC) across the
solution.
— A new SX Adaptor that enables
integration to custom fulfillment engine
— Includes the ordering,
management, and extended
pricing capabilities
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Helion MPC
The offerings, fulfilment, and management
enabled with Service Exchange adaptor
The MPC Service Exchange adaptor was built
in order to integrate with MPC custom fulfillment
through Propel. The Service Exchange SDK
was leveraged in order to build it quickly and
with functional quality.
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Helion MPC
Existing Helion MPC portlets brought into the
experience with Jumpstart
The existing system included specific
interfaces to manage networks, instances, and
storage. This important and engaging interface
needed to be offered with the new Portal
context without re-writing it and while retaining
RBAC.
A new Jumpstart application was generated
and used to leverage existing IDM integation
with Keystone APIs in order to quickly provide
the experience.
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Case Study
Sopra Steria – Digital transformation using HPE Propel
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SOPRA-STERIA AT A GLANCE
People CountriesRevenue(2013 pro forma)
EUR 3.1 bn
€
35,000+
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TOP 4 IN FRANCE - TOP 10 IN EUROPE
A new European leader in digital transformation
20+
Source: Gartner. Market share is based on IT services revenue and does not include income from licensing and software activity.Capita Group not included in European rankings.
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AN UNBROKEN CHAIN OF ADDED VALUE
Consulting & Systems Integration
Business Process Services
Infrastructure Management
Software
Application Management BUSINESS LINES
Consulting & SI
Software
AMIM
BPS
39%
13%
21%
10%
17%
OUR CHALLENGE(S) X-CLOUDS & X-VENDORS BUT ONE PORTAL
Multi-Clouds & IT Management Aims to manage/pilot workloads across infrastructure “Cloud” based or on-premises
Software Defined Solution (re-using current asset)
ITSM, Automation, Capacity Planning….
Multi-vendor integration (multi-point service integration)it requires to have selected partnerships
Advanced Collaborative Customer Portal (end-user centric)One Portal aggregating several Service Catalogues
Implementing « AppStore »Should be the first step to : SaaS & Enterprise application Appstore
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OUR SOLUTION ONE OPERATION (SERVICE BROKER ) FRAMEWORK
Service Exchange (Brokering & API)
Sopra-Steria’s DC
Legacy IT Virtual ITInternal Cloud
(Private)
External Cloud
(Private / Public)
Service Automation
Collaborative Self Service PortalMarket Place Collaborative Place Work Place
Service Operations
Monitor Service (ITOM)
Manage Service (ITSM)
Manage Configuration (ITAM)
On Boarding
Service Reporting
Customer’s DC Service ProviderCustomer’s DC
Reporting
Automation Repository
Service Orchestrati
on
Service Offering
Service Quality(SLA)
Service Financial
Service Capacity
CaseExchange Monitor Device
TaskAutomation
Customer’sCMS
Network & Security
Public Cloud Int’
HPE PROPEL
HPE OO HPE CSA HPE OMi HPE SM HPE uCMDB
HPE PROPEL
FOCUS ON SERVICE EXCHANGE & JUMPSTART INTEGRATION POINT(S)
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Case # 2 Service Routing & Case Exchange
Case # 1 Service Aggregation
Case # 3 New Application
HPE Propel JUMPSTART
CASE #1 – SERVICE AGGREGATION
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Our needs (as a Service Provider) :
Ability to aggregate service catalog / tickets / knowledge and more
‐ Including service item life-cycle management
Coming from different sources (partners / customers / service providers)
‐ ITSM(s), Cloud Solution(s), specific Service Catalog tool(s), …
‐ On the shelf product(s) (customize or not) AND home made solution
Optimize our cost & time to deliver by re-using integration point
Solution
HPE Propel OOB aggregation when available (HPE SM, HPE CSA, Service Now)
HPE Propel BYO aggregation “SX SDK” otherwise (Easy Vista, home made, …)
CASE #2 – CASE EXCHANGE & SERVICE ROUTING
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Our needs (as a Service Provider) :
Service Routing : either orchestrated with HPE CSA (Cloud Services) or HPE SM (traditional IT) via the Service Request process
Case Exchange :
‐ Incident & Service Request first then Problem & Change
‐ Ability to synchronize activities assigned to a 3rd party within a process :
‐ Multipoint management compare to point-to-point reducing cost / time to deliver and securing end-to-end SLA
Solution
HPE Propel OOB when available (Service Now)
HPE Propel BYO Case Exchange “SX SDK” otherwise (Easy Vista, BMC, …)
Aggregate, orchestrate and automate Service delivery
CASE #3 – DEVELOP NEW APPLICATION (PORTAL)ONLY SOPRA STERIA R&D TODAY
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Our needs (as a Service Provider) :
Collaborative feature for the portal : chat & avatar / video chat
Service Desk Agent Cockpit : One Console for the Service Desk Agent, accessing multiple technologies
‐ Multi-ITSMs solution : console offering connections with Customer’s ITSM
‐ Multi-Channel in/out : phone / chat / e-mail / sms / ITSM inboxes
‐ Multi-knowledge bases access / predictive analysis (Smart Analytics)
Solution
HPE Propel JUMPSTART
HPE Propel JUMPSTART
Get more information on the web:
www.hpe.com/software/propel
What’s new in HPE Propel 2.10 video
https://www.youtube.com/watch?v=6af
cKLfco9w
Get in touch with us and request a
demo!
Get started now!
http://www.hpe.com/go/propelhttps://www.youtube.com/watch?v=6afcKLfco9wmailto:[email protected]
Thank you
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