Date post: | 08-Feb-2017 |
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APIS LOVE TO CHATBRUNO PEDRO
NOVEMBER 2016
ABOUT ME
• 1995: Founded the Portuguese national IRC network
• Since 2004 has been building hundreds of API integrations
• 2015: Co-founded Hitch, API community & support platform
Bruno Pedro@bpedro
PEOPLE LOVE TO CHAT
• 7.4 Billion people
• ~3 Billion Daily Active Chat Users
• 28.2 Trillion Messages per year
• Each user sends ~25 Messages per day
sources: BI Intelligence, Statista, eMarketer; values for 2015
BRIEF HISTORY OF CHAT
1970s 1980s 1990s 2000s 2010s
Community Memory
BBS
UNIX talk
ICQ
AIM
Jabber
Google Talk
IRC
Slack
METCALFE’S LAWU
tility
Users
Utility = Users2
BBSIRC
ICQ
Slack
DEVELOPERS LOVE TO CHAT• 18.2 Million developers
• Sharing code
• Exchanging experiences
• Pair programming
• Building chat bots
sources: IDC; values for 2016
TYPES OF CHAT BOTS
Slash command Conversational Intelligent
Stateless Semi-stateful Stateful
ELIZA• Created in 1964
• NLP / pattern matching
• Conversational
• Semi-stateful
• Passed the Turing test
APIS LOVE TO CHAT
200 150 25
3RD-PARTY INTEGRATIONS
TYPES OF INTEGRATIONS
Productivity Development Support Fun
BUILDING AN INTEGRATION
Your chat bot
Integrated API
Integrated API
NLP
API LEARNING
49 %
source: Hitch Survey, 2016
Learning
Discovery
Community
Documentation
Other
HITCH API ASSISTANT
❤+ + =
HITCH API ASSISTANT VIDEO
THANK YOU.