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Installing APAC software and logging in

In Order to run the APAC client software the following must be done to start up the

Got to \\rittelco\APAC\ClientInstall and double click on the setup icon.

This will install the APAC client software on to your computer

Once this has been installed, the craftperson can then launch the proram by doublAPAC Icon to start the GUI for APAC and the following windows will open up

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Enter the password issued to you to go to the next screen, The main screen shown

Right click on the Comm or LAN gray area then left click on the Communications se

to go to the next screen. This is needed for the first time you log in in order to mak

you are connected to the APAC units. Click on the LAN tab and make sure it is set u

the following and click on the configure button to set this up.

Accessing the Voicemail management sytem

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Right click on the telephone icon and scroll down to the voicemail and left click on

Manage Subscribers button as shown below.

The next screen is the subscriber management main screen where you will input th

directory number and click on the Find button to look for the subscriber

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Telephone number.

Once the number has been added left click on the number the then click on the pa

assigned to that number in order to set up the correct package for ILEC or CLEC cu

Once the package has been set then click on the Transfer button shown below to s

the changes to the APAC unit. Failing to do this will result in the subscriber not bein

set up and working in the APAC unit.

If the directory number does not exist the below pop up will be shown. Click on the

button then click on the ADD button shown above to add a subscriber and enter th

the ILEC customers use the Bronze package and the CLEC customers use the

Gold with Pager Notification package.

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Resetting passwords for subscribers

Using the voice Mail Subscriber Management click on the Mailbox shown below and

scroll down to password and reset it is to 0000. We do not give out customers pass

we only reset the password back to the default value of 0000. Be sure to transfer c

to the APAC units when finished resetting the password.

Alarms and Errors

click on the View Alarms as shown below.

In order to check alarms the craftperson needs to right click on the red !And then l

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The following window will open up showing the level of alarm. The below example i

Minor System Integrity alarm. Clicking on the alarm will cause the Clear button to li

and allow the craftperson to clear the alarm, if the alarm is no longer present. Ther

levels of alarms, Major and Minor. If there are no alarms then the green OK light wil

shown below.

The following window will allow the craftperson to select which log entries to read.

click on the "Read all unread log entries" and then click on the OK button.

In Order to view the errors right click on the red ! And left click on the View SLP Err

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The following window will show the default error log with the record number, origin

Date/Time and Data. Looking at the first line on the list shows that 8704752963 as

not Configured in the APAC unit. What this means is that a call was transferred to t

VM system from the Meta Switch and the VM box was not built in the APAC unit.

The Craftperson needs to write down the complete list of all numbers before closin

the DefaultErrorLog window in order to be able to check and verify the errors.

When this window is closed a new pop up will appear as shown below the DefaultE

Screen shot example. The craftperson must click on the save button so the log dat

be stored and the information will not be lost or overwritten.

The Craftperson then needs to go into the Meta switch and verify that VM is active

number and if so then add the number per Step 2A thru 2E. This is only if the num

a VOIP or SIP number. If the number is a VOIP or SIP number then the Meta Switch i

configured pointing to the wrong VM system and needs to be changed from TDM to

the Meta Switch in order to point it to the Metashpere and then verify that the Metis setup with the number correctly.

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Other Configurations

All other configurations to the APAC system will not be discussed in this spread she

they are very involved and service affecting and should not be attempted by craftp

that have not been to the Innovative APAC training.

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GUI:

clicking

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