Apdex Reporting in theApdex Reporting in theNetQoS Performance Center
Tim Smith
Product Manager
12 9 0812 – 9 - 08
Apdex Symposium, Las VegasCMG Session 338
Complete Network Performance Management
Long-Term Packet
Capture and Analysis
VoIPQuality of
Experience
Application Response
Times
Network Traffic
Analysis
Device PerformanceManagement
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Application Response Times
• Application service level reporting down to packet details
• Unique WAN optimization monitoring
• Root cause analysis, problem isolation &
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problem isolation & automated investigations
• Passive appliance architecture requires no agents or probes
Value of End-to-End Monitoring
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Operations Views
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• Identify performance incidents• Isolate cause to Network / Server / Application• Provide diagnostic data relating to the cause
Engineering Views
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• Detailed performance reporting• Validate the impact of change
Management Views
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• Performance SLA reports, Availability SLA reports• Long timeframes against fixed standards• Apdex ???
Configuration of 2-Tier SLAs
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• Configure by Application, by Network group• Best practices specify methods for data-driven threshold selection
Apdex thresholds
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• Apdex T ~ SLA 1 threshold
• Apdex F ~ SLA 2 threshold
Transaction Time
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Total Transaction Times show Good and Excellent performance in the aggregate.
Server Response Time
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Server Response Times show Excellent performance in the aggregate.
Network Round Trip Time (NRTT)
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Altisys App Aggregation performance is Unacceptable across the week.
Drill in.
NRTT by Application
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Two high-volume Altisys applications show Unacceptable performance.
One low-volume Altisys application shows Poor performance.
Drill in.
NRTT, One App, by Region
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When drilled in to a single application, you see Apdex by Network Type.
This shows similarly Unacceptable application performance by region.
• NetQoS Performance Center supports Enterprise-wide Management-level reporting
Key Components of Apdex Report
• NetQoS SuperAgent supports Turn-based Apdex
• Detailed Engineering graphs support best practices selection of T & F thresholds
• Interactive drill in by Metric, Aggregation, Application
• Response Times Observation Counts and Apdex
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Response Times, Observation Counts, and Apdex always reported together
• Simple time navigation for exploration
Network Round Trips per Transaction
• 1.47 million Server Response Time
PeopleSoft version 8
pobservations
• 5.84 million NRTT observations
• Average of 4 round trips per TCP transaction
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transaction
Network Round Trips per Transaction
• 1.11 million Server Response Time
Telnet
Response Time Observations
• 2.88 million NRTT Observations
• Average of 2.5 round trips per TCP i
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TCP transaction
Network Round Trips per Transaction
• 639 million Server Response Time
Oracle Database
pObservations
• 666 million NRTT Observations
• Average of 1 round trip per TCP transaction
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Apdex in NetQoS Performance Center
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Enterprise-wide, Turns-based Apdex reporting.
Questions
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