APNIC Member and Stakeholder Survey 2012
Peng Hwa ANG
1
• 7th Biennial survey commissioned by APNIC EC • Survey of both Members and Stakeholders &
Asia Pacific and Worldwide • 1,333 valid responses, an increase of 67.9%
over 794 responses in 2010 • 55 economies • Largest number of respondents: China (30.8%)
followed by India (14.9%).
Overview
2
• Began with consultations in Sydney (Australia), Dhaka (Bangladesh), Phnom Penh (Cambodia), Hong Kong SAR, Guangzhou, and Beijing (China), Kolkata, Mumbai, and Delhi (India), Tokyo (Japan), Kathmandu (Nepal), Manila (the Philippines), Singapore, Seoul (South Korea) and Hanoi (Vietnam)
• Inputs used to help guide EC in prioritising strategies and budget
Overview (cont’d)
3
Survey of Members: Specific Areas
• Satisfaction with APNIC’s general services
• Registry and Administration Services
• Corporate Governance
4
Survey Members & Stakeholders: Specific Areas
• Outreach
• Training
• Conferences
• IPv6 Support
• Public Information Services
• Internet Governance
5
A1.1: Satisfaction with APNIC’s General Services
6
5.34
5.71
0 1 2 3 4 5 6 7
The value account holders get from APNIC justifies the
cost
Overall, the services provided by APNIC are
satisfactory
Mean
5.73 5.03
5.64 5.36 6.13
5.56
0 1 2 3 4 5 6 7
Overall, the services provided by APNIC are
satisfactory.
The value account holders get from APNIC justifies the
cost.
Developed Developing Least Developed
Satisfaction with APNIC’s General Services by Economy Types
7
A1.2: APNIC Priority
8 Mean
4.89
4.96
5.04
5.16
5.17
5.19
5.23
5.25
5.32
5.37
5.38
5.48
5.49
5.59
0 1 2 3 4 5 6 7
Membership statistics
Conference coordination/management
Resource certification services (RPKI)
External relations activities (Governments/Regulators,
Secondary DNS services
Internet number statistics
Policy development facilitation
Internet number resource transfers
Research activities
Training services
Internet community support
Reverse DNS services
Root server deployment in the region
Resource registration including the APNIC Whois
9 4.89
4.96
5.04
5.16
5.17
5.19
5.23
5.25
5.32
5.37
5.38
5.48
5.49
5.59
0 1 2 3 4 5 6
Membership statistics
Conference coordination/management
Resource certification services (RPKI)
External relations activities (Governments/Regulators, Network
Secondary DNS services
Internet number statistics
Policy development facilitation
Internet number resource transfers
Research activities
Training services
Internet community support
Reverse DNS services
Root server deployment in the region
Resource registration including the APNIC Whois Database
Mean
A2.1: Registry and Administration
10
5.21
5.49
5.52
5.55
5.58
5.59
5.63
5.64
0 1 2 3 4 5 6 7
The APNIC fee structure is fair
The APNIC Policy Development Process is an effective way of developing Internet number resource
management policy
MyAPNIC features to support resource requests and resource management are satisfactory
MyAPNIC features to support billing and administration meets my needs
APNIC provides timely and appropriate responses for billing and administration enquiries
APNIC’s Helpdesk provides appropriate and timely responses to technical enquiries
The procedure for obtaining Internet number resources (IPv4, IPv6, and ASNs) from APNIC is
clear and straightforward
APNIC’s Resource Registration Services are provided in a satisfactory and timely manner
Mean
A2.2: Registry and Administration Roles of APNIC in Facilitating IP Transfers
11
26.6%
27.5%
29.6%
33.9%
40.1%
42.5%
47.6%
49%
0% 10% 20% 30% 40% 50% 60%
Link buyers and sellers (listing service or broker referrals)
Market facilitation (split and aggregate address blocks as required to match sellers and buyers)
Publish market information (prices as well as buyers and sellers)
Use certification of Internet number resources (RPKI) to help IPv4 address transfer verification
Facilitate inter-Regional Internet Registry (RIR) address transfer
Implement transfer policy
Develop guidelines for transfers
Monitor and report transfer activity
12
26.6%
27.5%
29.6%
33.9%
40.1%
42.5%
47.6%
49%
0% 20% 40% 60%
Link buyers and sellers (listing service or broker referrals)
Market facilitation (split and aggregate address blocks as required to match
Publish market information (prices as well as buyers and sellers)
Use certification of Internet number resources (RPKI) to help IPv4 address
Facilitate inter-Regional Internet Registry (RIR) address transfer
Implement transfer policy
Develop guidelines for transfers
Monitor and report transfer activity
A2.3: Registry and Administration Bill Payment Methods
13
14.3%
53.3%
0% 20% 40% 60%
PayPal
The current payment options are fine
A3.1: Corporate Governance
14
5.32
5.39
0 1 2 3 4 5 6 7
APNIC and its Executive Council represent my
organisation's interests to my satisfaction
I am satisfied with the current APNIC membership voting
structure
Mean
A3.2: Corporate Governance Membership Tiers Should membership be tiered?
15
9.1%
10.3%
47.2%
0% 20% 40% 60%
One tier, that is, one member one vote
Two tiers, for example, member with no resources
Keep it as it is (status quo)
A3.3: Corporate Governance Membership Votes
Should there be a change in the way votes are allocated?
16
6.1%
9.5%
49.7%
0% 20% 40% 60%
Eight (8) more votes than the next lower tier
One (1) more vote than the next lower tier
Keep it as it is (status quo)
B1.1: APNIC Outreach Awareness of APNIC
17
2.4%
6.8%
9.0%
11.1%
11.3%
12.1%
14.8%
15.2%
0% 20% 40% 60%
Media publications
Another Regional Internet Registry (RIR)
Conference presentation
Co-worker
Internet search
Systems integrator, IT consultant, or vendor
Direct contact from APNIC
Another APNIC Member
B1.2: APNIC Outreach Interactions with APNIC are most often at
18
5.3%
14.9%
16.9%
19.0%
19.1%
22.3%
25.1%
29.0%
0% 20% 40% 60%
IGF/Regional IGF
APNIC Conferences (remote)
APNIC face-to-face training
APNIC web class
APRICOT
Network Operators Group (NOG) meeting
IPv6 summits/conferences
APNIC Conferences
B1.4: APNIC Outreach Communication and Information from APNIC
19 Mean
3.97
4.06
5.22
5.41
0 1 2 3 4 5 6 7
The frequency of APNIC communications is too low
The frequency of APNIC communications is too high
I am adequately informed about APNIC's activities and
developments
The information distributed by APNIC is useful to me
B1.5: APNIC Outreach Social Media for Community Engagement
20
1.8% 1.9% 2.4% 2.9% 3.2% 4.3%
6.8% 7.7%
12.6% 32.8%
38.1% 38.6%
51.2%
0% 20% 40% 60%
Mixi Wretch
Cyworld Jiepang
Orkut FourSquare
Renren MySpace
Sina Weibo LinkedIn Google+
Twitter Facebook
B2.1: APNIC Training Training Priorities
21
4.41
4.64
4.68
4.82
4.84
5.08
0 1 2 3 4 5 6 7
APNIC provides enough training in my area
APNIC training costs are affordable and easily justified to my organisation's
management
APNIC offers sufficient courses via web classes
APNIC's web class is effective for delivering training
APNIC provides unique training content that is not available in other training
courses in my area
APNIC training content meets my organisation's needs
Mean
22
B2.2: APNIC Training Priorities
4.67
4.99
5.05
5.26
5.63
0 1 2 3 4 5 6 7
Make training materials available for commercial training organisations
Train and certify other organisations to provide APNIC training
Provide a certificate of competence that requires the student to pass a test similar to professional certification courses (it may cost
more)
Share training materials with non-commercial training partners
Continue to provide practical and technical training in response to an identified need
Mean
B3.1: APNIC Conference Interesting and Useful Sessions
23
8.1%
10.2%
10.9%
12.4%
14.6%
15.1%
15.4%
16.3%
16.7%
17%
17.6%
18.8%
23.6%
31%
37.4%
0% 20% 40% 60%
Special interest meetings (e.g. Women in ICT)
Birds of a Feather (BoF) sessions (special topics
Lightning talks (5-minute talks on anything worth
Global reports from IANA and the other Regional In
Address Policy SIG
Plenaries and keynote presentations
Internet governance and related topics
Social and cultural events
APNIC Services reports and updates
APNIC Member Meeting
Panel discussions
Technical and operational plenaries (e.g. APOPS)
Multi-day workshops with detailed content
Half and full day tutorials on technical topics
IPv6 conference sessions
B3.2: APNIC Conference: Useful Remote Participation Facilities
24
8.0%
15.8%
17.3%
17.9%
21.3%
40.6%
0% 20% 40% 60%
Remote hub
Text chat rooms
Audio stream
Access to conference archives
Live transcripts
Video stream
B3.3: APNIC Conference
Should APNIC Conferences be free?
25
5.3%
28.8%
39.2%
0% 20% 40% 60%
No
Yes, to everyone
Yes, to Members only
B4.1: IPv6 Support (APNIC’s Involvement in IPv6 Deployment)
26
5.81
5.85
5.87
5.91
6.00
0 1 2 3 4 5 6 7
APNIC needs to increase coordination and collaboration with local Internet
communities to help facilitate IPv6 uptake
APNIC should increase efforts to raise awareness among stakeholders about IPv6
APNIC should provide practical hands-on training to help with the IPv6 uptake
APNIC should provide IPv6 deployment advice/consultation to its Members
APNIC should share best practice information with stakeholders to help with
IPv6 uptake
Mean
B4.2: IPv6 Support CEO and Senior Management Awareness of the Risks in Not Adopting IPv6
27
24.7%
46.3%
0% 20% 40% 60%
No
Yes
B4.3: IPv6 Support IPv6 Plan within the Next Year
28
38.1%
44.8%
45.2%
47.0%
21.6%
15.5%
14.8%
14.3%
0% 20% 40% 60% 80%
B.4.3.2. An IPv6 transition budget
B.4.3.3. Staff trained for IPv6 deployment
B.4.3.4. IPv6 addresses allocated/assigned
B.4.3.1. A formal plan for IPv6 deployment
Yes No
C1.1: APNIC Public Information Services
29
5.14
5.28
5.39
5.54
5.55
0 1 2 3 4 5 6 7
I can easily find information I need on the APNIC website
APNIC provides public information in ways that meet my needs
Statistical information on the APNIC website is useful to me
The APNIC Whois Database service operates at a high level of quality,
usability, and reliability
APNIC's reverse DNS service operates at a high level of quality,
usability, and reliability
Mean
C1.2: APNIC Public Information Services Areas of Interest
30
28.7%
29.3%
37.7%
39.1%
41.2%
54.6%
57.2%
58.4%
0% 20% 40% 60%
Internet governance
Public policy on Internet matters
IPv4 address transfers
Critical Internet infrastructure
Mobile Internet
ISP operations
IPv6 deployment
Internet security
C2.1: Internet Governance Views on Government’s Involvement
31
4.70
4.74
4.77
4.80
4.94
4.99
5.01
5.03
0 1 2 3 4 5 6 7
Intellectual property protection
Internet consumer rights
Domain name management
IP address management
International service access
Healthy Internet competition
Domestic infrastructure
Internet security
Mean
C2.3: APNIC Public Information Services Engagement with Government and Authorities
32
5.28
5.31
5.34
5.56
0 1 2 3 4 5 6 7
APNIC should work with regulators and law enforcement agencies
APNIC should work with other intergovernmental organisations
APNIC should engage with governments in its service region
APNIC should communicate interests and positions from the Asia
Pacific region at global Internet
Mean
C2.4: APNIC Public Information Services How Should APNIC Engage with Governments
33
35.0%
38.3%
40.1%
45.2%
54.2%
0% 20% 40% 60%
Organize roundtable meetings for governments and related bodies
Represent views and needs of APNIC Members
Encourage more government participation at APNIC Conferences
Inform government officials on matters that concern
Share best practice information
C2.5: APNIC Public Information Services Public Policy Advisory Committee Formation
34
9.1%
57.4%
0% 20% 40% 60%
No
Yes
C2.5: APNIC Public Information Services Public Policy Advisory Committee Formation
35
58.8%
8%
53.5%
12.2% Stakeholder No
Stakeholder Yes
Account Holder No
Account Holder Yes
71.9% from Developing Economies, 16.1% Developed Economies, 12.0% Least Developed Economies
67.8% from (74%) Developing Economies, 21.5% (15.8%) Developed Economies, 10.7% (10.2%) Least Developed Economies
C2.7: APNIC Public Information Services Internet Issues that Should be Addressed at the IGF
36
27.3%
27.4%
29.6%
30%
37.7%
39.5%
40.4%
43.7%
0% 20% 40% 60%
Accessibility
Content issues
Internet as a human right
Intellectual property protection
Critical Internet resource
Internet access
Privacy protection
Cyber crime
C2.8: APNIC Public Information Services Priorities Regarding the Management of the IGF
37
4.77
5.08
5.22
5.27
5.30
5.34
0 1 2 3 4 5 6 7
Funding of the event
Production of tangible outputs
Outreach and promotion
Remote participation
Increasing participation
Interface with regional and national events
Mean
Your feedback on the Report would be much appreciated.
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