APPENDICES APPENDIX - I...

APPENDICES

APPENDIX - I

BIBLIOGRAPHY

I BOOKS AND REVIEWS

Alan Bryman and Emma Bell, Business Research methods, Oxford University Press, New Delhi,

2008.

Andrew J Newman and Peter Cullen, Retailing: Environment and Operations, Cengage

Learning, 2008, First edition, pp. 237-239.

Barry Berman & Joel R .Evans, Retail Management: A Strategic Approach Prentice hall of

India, 2010, p. 450.

Burt, S. and Carralero-Encinas, J. ‘The role of store image in retail internationalization.

International Marketing Review’, Vol. 17(4/5), 2000, pp. 433-453.

Charles Dennis, Objects of Desire: Consumer Behaviour in Shopping Centre Choices, Palgrave,

2005, pp. 41-60.

Chetan Bajaj, Rajnish Tow and Nidhi V. Srivatsava, Retail Management, Oxford University

Press, 2009, p.185.

David Gilbert, Retail Marketing and Management, Pearson, 2009, pp.87-92.

Donald R. Cooper and Pamela S. Schindler, Business Research methods, 9th, Edition, Tata Mc

Graw Hill, 2006.

Harjit Singh, Retail Management: A global perspective –Text and Cases, S.Chand and Co. 2009,

pp. 44-75.

Hawkins, D. I., Mothers baugh, D. L., & Best, R. J, Consumer behavior: building marketing

strategy. Boston: McGraw-Hill, 2010.

Hoyer, W. D., & Macinnis, D. J, Consumer Behavior, South-Western region, 2009.

Jones and Sasser, ‘Why satisfied customer defect?’ , Harvard Business Review, 73(6), 1995, pp.

88-100.

Krishnaswamy K.N, Appa Iyer Sivakumar and Mathirajan. M, Management Research

Methodology, Pearson Education, New Delhi, 2006.

Kwek Choon Ling , Lau Teck Chai and Tan Hoi Piew , ’The Effects of Shopping Orientations,

Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase

intention’ , International Business Research Vol. 3, No. 3; July 2010, pp. 63-76.

Li, H., Kuo, C. and Russel, M.G., ‘The impact of perceived channel utilities, shopping

orientations, and demographics on the consumer's online buying behavior’, in Steinfield, C.W.,

New Directions in Research on E-Commerce. Purdue University Press: Indiana, 1999.

Madaan, Fundamentals of Retailing, Tata McGraw Hill, 2010, p.16.

Martineau, ‘The personality of the retail store’, Harvard Business Review, Vol. 36, 1958,

pp.47-56.

Michael Levy, Weitz, Retailing Management, McGraw-Hill, 5th Edition, 2004, pp. 10-25

Moye, L.N and Kincade, D.H. ‘Influence of usage situations and consumer shopping

orientations on the importance of retail store environment’. International Review of Retail,

Distribution and Consumer Research, Vol. 12(1), 2002, pp. 59-79.

Ogden, Integrated Retail Management, Biztranza, India ,2001, pp. 6-9.

Oliver, R. L. Satisfaction: a behavioral perspective on the consumer. New York: McGraw-Hill,

1996.

Osman, M. Z. ‘A conceptual model of retail image influences on loyalty patronage behaviour’,

The International Review of Retail, Distribution and Consumer Research, Vol. 3, 1993,

pp.133-148.

Osman, M.Z , ‘A conceptual model of retail image influences on loyalty patronage behavior’.

International Review of Retail, Distribution and Consumer Research, Vol. 3(2), 2001,

pp. 133-148.

Preez, R. D., Visser, E. M., & Zietsman, L. ‘Profiling male apparel consumers: Lifestyle,

shopping orientation, patronage behaviour and shopping mall behaviour’, Management

Dynamics, Vol. 16(1), 2007, pp. 2-19.

Raju.T and Prabhu R , ‘Business Research Methods’, MJP Publishers, 2011.

Roger Cox and Paul Brittain, Retailing An Introduction , Pearson Education, Fifth edition,2008,

pp. 207-209.

Shiffman and Kanuk, Consumer behavior, New Jersey, Pearson Education International, 2007.

Srinivasan, Strategic Retail Management, Wiley Publications, 2009, pp. 112-115.

Swapna Pradhan, Retailing Management, Text & Cases, Tata McGraw Hill, 2009, p.22.

The Penguin dictionary of economics, 7th ed. Bannock, Graham et al. Penguin Books, [c] 2003,

pp. 121-124.

Uma Sekaran, Research methods for Business, Wiley India, New Delhi, 2006.

Vedamani, Retail Management, Jaico Publishing House, 2009, p.2

II Journals

Abdulla M. Alhemoud, ‘Shopping Behavior Of Supermarket Consumers In Kuwait’, Journal of

Business & Economics Research, 25-Volume 6, Number 3 08 March 2008, p.47.

Abhishek Meshram. ‘The critical factors influencing customer loyalty and satisfaction. With

reference to supermarket retail stores’, M.Sc Management project, submitted to the University

of Glamorgan, 2010.

Alison Fraser, ‘Customer Attitudes to Private Labels: The Role of Store Image’, A dissertation

submitted to Auckland University of Technology in partial fulfillment of the requirements for the

degree of Master of Business, 2009.

Amy wong and Amrik S.Sohal, ‘Understanding the quality of relationships in customer services.

A study in a retail environment’, The International Journal of quality and reliability management,

2006, Vol. 23, N0. 3, pp. 244-264.

Amy Wong, ‘The role of emotional satisfaction in service encounters Managing Service

Quality’, 2004, Vol.14, Number 5, pp. 365–376.

Andres Kuusik, ‘Affecting customer loyalty: do different factors have various influences in

different loyalty levels?’ , University of Tartu, Tartu University press, Faculty of Economics and

Business Administration, 2007.

Ann Paulins V. and Loren V Geistfeld , ’The effect of consumer perceptions of store attributes

on apparel store preferences’, Journal of Fashion Marketing and Management,2003, Vol. 7,

No.4, pp. 371-385.

Arpita Khare, ‘Mall shopping behaviour of Indian small town consumers’, Journal of Retailing

and Consumer Services, 2011, Vol. 18 , pp.110–118.

Arpita Khare, Ceeba Parveen and Reena Rai , ‘Retailer behavior as determinant of service

quality in Indian retailing’ , Journal of Retail & Leisure Property, 2010, Vol.9, pp. 303 – 317.

Aysel Ercis, Sevtap Unal and Mustafa Kemal Yilmaz, ‘Determination of the Factors Affecting

Supermarket Loyalty: A Case Study of Erzurum, Turkey’, Anadolu University Journal of Social

Sciences, 2010, Vol.7, pp.171-185.

Beneke.J, Adams.E, Demetriou.O & Solomons.R, ‘An exploratory study of the relationship

between store image, trust, satisfaction and loyalty in a franchise setting’, Southern African

Business Review ,2011, Vol.15, Number 2, p. 59.

Brent Krohn Solvang, ‘Satisfaction, loyalty, and repurchase: A study of Norwegian customers of

furniture and grocery stores’, Journal of customer satisfaction, dissatisfaction and complaining

behaviour, 2007, Vol.20, p.110.

Britta Cornelius, Martin Natter and Corinne Faure, ‘How storefront displays influence retail

store image?’, Journal of Retailing and Consumer Services, 2010, Vol. 17 , pp. 143–151.

Brown, M., Pope, N. and Voges, K, ‘Buying or browsing? An exploration of shopping

orientations and online purchase intention’, European Journal of Marketing, 2001, Vol. 37(11),

pp. 1666-1684.

Byounggu Choia, Choongseok Leeb, Heeseok Leeb, and Mani Subramanian, ‘Effects of Web

Retail Service Quality and Product Categories on Consumer Behavior: A Research Model and

Empirical Exploration’, Proceedings of the 37th Hawaii International Conference on System

Sciences, 2004.

Chiung-Ju Liang and Wen-Hung Wang, ‘Attributes, Benefits, Customer Satisfaction And

Behavioral Loyalty—An Integrative Research Of Financial Services Industry In Taiwan’, Journal

of Services Research, 2004, Vol. 4, Number 1, pp. 57-91.

Constantinos Vasilios. A. Priporas, ‘Store Image and Customer Satisfaction’, Ph.D Thesis, 2002,

The University Of Newcastle Upon- Tyne.

Dong-Mo Koo,‘Inter relationships among store images, store satisfaction and store loyalty

among Korea discount store patrons’, Asia pacific Journal of marketing and logistics,2003,

Vol. 15, No 4, p.42.

Elizabeth M Visser,Ronel Du Preez Hester S Janse Van Noordwyk,’Importance Of Apparel

Store Image Attributes: Perceptions Of Female Consumers ‘, SA Journal of Industrial

Psychology, 2006, Vol. 32 (3), pp. 49-62.

Euler Alves Brandao , Reynaldo Maia Muniz , Cid Gonçalves Filho ,Gian Franco Rocchiccioli ,

Gustavo Quiroga Soukie Renata Livramento, ’Brand Relationships on Retailing: The Impact of

Image on Behavioral Intentions of Consumers’ , Rev. Adm. UFSM, Santa Maria,2011, Vol. 4,

No.1, pp. 170-186.

Frederick Reichheld, ‘The one number you need to grow’, Harvard Business Review, 2003,

Vol. 81, Number 12, pp. 48.

Ghosh, P., Tripathi, V., & Kumar, A, ’Customer expectations of store attributes: A study of

organized retail outlets in India’, Journal of Retail & Leisure Property, 2010, Vol. 9(1),

pp. 75-87.

Goyal B.B, Panjab and Meghna Aggarwal, ’Organized Retailing In India- An Empirical Study Of

Appropriate Formats And Expected Trends’, Global Journal Of Business Research ,Vol. 3 ,

Number 2 , 2009.

Hansen, R. and Deutscher, T, ‘An empirical investigation of attribute importance in retail store

selection’ Journal of Retailing , 1978, Vol. 53 (4), pp. 59 – 95.

Harkiranpal Singh,’ The Importance of Customer Satisfaction in Relation to Customer Loyalty

and Retention’, 2006, UCTI Working Paper, WP-06-06.

Hedrick, N., Beverland, M. And Oppewal, H. ‘The impact of retail salespeople and store

atmospherics on patronage intentions’,

(http:// www.conferences.anzmac.org/ANZMAC2004/CDsite/papers/Hedrick1.PDF).

Hemraj Verma, ‘Factors Analysing The Store Attributes To Identify Key Components Of Store

Image (A Study On Some Selected Apparel Stores In India)’ , IJMMR, 2011, Vol. 2, Issue 1.

HOU Min, XU Xiaofei, (2008),’Logistics Research and Practice in China’, Proceedings of 2008

International Conference on Logistics Engineering and Supply Chain,

ISBN：978-0-646-49787-7.

Ivan-Damir Anic and Sonja Radas,’ The Role of Satisfaction and Demographic Factors in

Building Store Loyalty- Hypermarket Case Study in Croatia’, Privredna kretanja i ekonomska

politika, 2006, Vol.108, pp. 67-86.

Janet Webster, Ravi Balasubramanian and Raja Peter, ’An Investigation Of Retailer Perceptions

On Apparel Sizing Issues’ , Academy of World Business, Marketing & Management

Development,2006, Vol. 2, No. 77.

Janjaap Semeijna, Allard C.R. van Rielb, and A. Beatriz Ambrosinib,‘Consumer evaluations of

store brands: effects of store image and product attribute’, Journal of Retailing and Consumer

Services, 2004, Vol. 11, pp. 247–258.

Jason M. Carpenter, Marguerite Moore, ’Consumer demographics, store attributes, and retail

format choice in the US grocery market’, International Journal of Retail & Distribution

Management, 2006, Vol. 34 Issue: 6, pp.434 – 452.

Jason Sit, Griffith University, Bill Merrilees, ‘Entertainment-Seeking Shopping Centre Patrons:

The Missing Segments’, International journal of retail and distribution management, 2003,

Vol.31, Issue: 2, pp. 80-90.

Jessie K. Y. Chan and Priscilla Y. L. Chan, ‘Retail merchandise display affect store image’,

European Advances in Consumer Research, 2008, Vol. 8, pp. 408-413.

Jin, B., Kim, J.O., ‘A Typology of Korean Discount Shoppers: Shopping Motives, Store

Attributes, and Outcomes’. International Journal of Service Industry Management, 2003,

Vol. 14 (3/4), pp. 396-419.

Josée Bloemer and Ko de Ruyter, ‘On the relationship between store image, store satisfaction

and store loyalty’ , European Journal of Marketing, 1998, Vol. 32 No. 5/6, pp. 499-513.

Joseph P. Guiltinan, Kent B. Monroe, ‘Identifying And Analyzing Consumer Shopping

Strategies’, Advances in Consumer Research, 1980, Volume 07, eds. Jerry C. Olson, Ann Abor :

Association for Consumer Research, pp. 745-748.

Joseph Sirgy.M, Stephan Grzeskowiak,’ How can shopping mall management best capture mall

image?’ Journal of Business Research, 2009, Vol.63, pp. 735–740.

Justin Beneke, ‘Consumer perceptions of private label brands within the retail grocery sector of

South Africa’, African Journal of Business Management,2010, Vol. 4(2), pp. 203-220.

Kamaladevi B, ‘Customer Experience Management In Retailing’, Business Intelligence Journal -

January, 2010 Vol.3 No.1.

Kaul, S., ‘Impact of performance and expressiveness value of store service quality on the

mediating role of satisfaction’. WP No. 3 October 2005, IIMA.

Kelly, SJ, Scott, D & Wilde, SJ, ‘Electronic retail (e-tail) image components and their

association with variety seeking and avid shoppers’, Australian and New Zealand 2002,

Marketing Academy Conference, Melbourne, Victoria, Australia.

Kemal Yildirima, Aysu Akalin-Baskayab, M. Lutfi Hidayetoglu ,’The Effects of the Store

Window Type on Consumers’ Perception and Shopping Attitudes Through the Use of Digital

Pictures’, G.U. Journal of Science, 2007,Vol. 20(2), pp. 33-40.

Khalidah Abu, ‘Service Quality Dimensions: A Study on Various Sizes of Grocery Retailers –A

conceptual Paper’, Proceeding of IBBC, 2004, p. 633.

Khurram Sharif, ‘Category Management and Customer Satisfaction – Study of the Kuwaiti

Grocery Retail Sector’, The Business Review, Cambridge, 2009, Vol. 14, No. 1, pp.306-311.

Lakshmi Nair, ‘Private Labels Brands In Food & Grocery: The Changing Perceptions Of

Consumers & Retailers In India- A Study In The Pune Region’, Journal of Arts Science &

Commerce, 2011, Vol. II, Issue –1, pp.144-156.

Larry P. Pleshko and Samar M. Baqer ,’A Path Analysis Study Of The Relationships Among

Consumer Satisfaction, Loyalty, And Market Share In Retail Services’, Academy of Marketing

Studies Journal, 2008, Vol.12, Number 2.

Letecia N. Moye, ‘Relationship between Age, Store Attributes, Shopping Orientations, and

Approach-Avoidance Behavior of Elderly Apparel Consumers’, Thesis submitted to the Faculty

of the Virginia Polytechnic Institute and State University,1998, Blacksburg Virginia.

Letecia Nicole Moye, ‘Influence of Shopping Orientations, Selected Environmental Dimensions

with Apparel Shopping Scenarios, and Attitude on Store Patronage for Female Consumers’,

Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University,

2000, Blacksburg, Virginia.

Leung, V. and Oppewal, H., ‘Effects of brand and store names on consumer store choice’1999.

http://smib.vuw.ac.nz:8081/www/ANZMAC1999/Site/L/Leung.pdf.

Lina Salim, ‘Indonesian Store Loyalty Factors for Modern Retailing Market’, World Academy

of Science, Engineering and Technology, 2009, Vol. 54.

Lindquist, J. D., ‘Meaning of image: survey of empirical and hypothetical evidence’, Journal of

Retailing Vol. 50(4), 1974, pp. 29-38.

M. Joseph Sirgy, Dhruv Grewal, Tamara Mangle Burg,’ Retail Environment, Self-Congruity, and

Retail Patronage: An Integrative Model and a Research Agenda’, Journal of Business Research,

2000, Vol. 49, pp. 127–138.

M.M. Verhallen And Gert Jan De Nooij , ‘Retail Attribute Sensitivity And Shopping Patronage’,

Journal of Economic Psychology, 1982, Vol. 2, pp. 39-55.

Maria Pilar Martínez-Ruiz, Ana Isabel Jiménez-Zarco, Virginia Barba-Sánchez and Alicia

Izquierdo-Yusta, ’Store brand proneness and maximal customer satisfaction in grocery stores’ ,

African Journal of Business Management,2010, Vol.4 (1), pp. 064-069.

Mario J.Miranda, Laszlo Konya and Inka Havrila , ‘Shoppers’ satisfaction levels are not the only

key to store loyalty’, Marketing Intelligence and planning, 2005, Vol.23, No-2/3, p.220.

Mathala Juliet Gupta and Chetan V. Hiremath, ‘Apparel Retail Outlet Selection: Influence of

Service Levels In Goa’, Indian Journal of Marketing, 2011, Vol. 41, Number 11.

Maxwell K. Hsu, Yinghua Huang and Scott Swanson, ‘Grocery store image, travel distance,

satisfaction and behavioral intentions. Evidence from a Midwest college town’, International

Journal Of Retail & Distribution Management, 2010, Vol. 38 No. 2, 2010, pp. 115-132.

Miguel I. Gómez, Edward W. McLaughlin, Robert G. Tobin, George Rogers Clark and Dick R.

Wittink, ‘Do Changes in Customer Satisfaction Lead to Changes in Sales Performance in Food

Retailing?’, 2003,Working Paper- 14, Yale School of Management,

http://ssrn.com/abstract=398720.

Mojgan Bahrami Samani,Noor Hazarina Hashim, Nafiseh Eshghi Golbaz,Naser Khani, ‘A

Proposed Model Of Lifestyle And Store Attributes For Hypermarkets’ Loyalty’ , 2nd

International Conference On Business And Economic Research (2nd ICBER 2011), Human and

management resource faculty, Universiti Teknologi Malaysia.

Muhamad Jantan and Abdul Razak Kamaruddin , ‘Store image and store choice decision in

Malasiya’ , AAM Journal,1999, Vol. 4, No. 2, pp. 69-81.

Nancy M. Puccinelli, Ronald C. Goodstein, Dhruv Grewal, Robert Price, Priya Raghubir, David

Stewart , ‘Customer Experience Management in Retailing: understanding the Buying Process’ ,

Journal of Retailing ,2009, Vol. 85, pp. 15–30.

Natalie Mitchell and Harmen Oppewal, ’Great expectations: the power of store atmosphere and

merchandise effects on customers’ perceptions of a retail salesperson’, 2009, ANZMAC, pp.1-8.

Nattharika Rittippant, Subhanat Supradit, Prasertsak Viriyasirimongkol, and Kittaya

Skulareemit, ’Evaluation of the Customer Relationship Management Programs of Grocery

Chains in Thailand’, World Academy of Science, Engineering and Technology, 2009, Vol. 53,

pp. 1242-1248.

Niren Sirohi, Edward W. Mclaughlin and Dick R. Wittink, ‘A Model of consumer perceptions

and store loyalty intentions for a supermarket retailer’, Journal of Retailing, 1998, Vol. 74(2),

pp. 223-245.

Paolo Guenzi, Michael D. Johnson and Sandro Castaldo , ‘A comprehensive model of customer

trust in two retail stores’, Journal of Service Management,2009, Vol. 20 No. 3, 2009,

pp. 290-316.

Paromita Goswami and Mridula S. Mishra ,’Would Indian consumers move from kirana stores to

organized retailers when shopping for groceries?’, Asia Pacific Journal of Marketing and

Logistics, Vol. 21 No. 1, 2009, pp. 127-143.

Patricia Huddleston, Judith Whipple, Rachel Nye Mattick, So Jung Lee, “Customer satisfaction

in food retailing: comparing specialty and conventional grocery stores", International Journal of

Retail & Distribution Management, 2009, Vol. 37, pp.63 – 80.

Pavlos A. Vlachos, Aristeidis Theotokis, Katerina Pramatari, Adam Vrechopoulos, ‘Consumer-

retailer emotional attachment: Some antecedents and the moderating role of attachment

anxiety’, European Journal of Marketing, 2010, Vol. 44 ( 9/10), pp.1478 – 1499.

Piyali Ghosh, Vibhuti Tripathi and Anil Kumar, ’Customer expectations of store attributes: A

study of organized retail outlets in India’, Journal of Retail & Leisure Property, 2010, Vol.9,

pp. 75 – 87.

Piyush Kumar Sinha, Arindam Banerjee, "Store choice behaviour in an evolving market",

International Journal of Retail & Distribution Management, 2004, Vol. 32 (10), pp. 482 – 494.

Prasanna Mohan Raj and Ipseeta Misra, ‘Effect of Organized Retail on Small Retail Outlets in an

Emerging Economy - An Empirical Study’, Research Journal of Social Science & Management -

(RJSSM), 2012, Vol. 2, No. 01.

Prokopis K. Theodoridis, Kalliopi C. Chatzipanagiotou, "Store image attributes and customer

satisfaction across different customer profiles within the supermarket sector in Greece",

European Journal of Marketing, 2009, Vol. 43(5/6), pp.708 – 734.

Raghava Rao Gundala, ‘Retail Store Image: A Study Of The Cyprus Clothing Industry’,

International Journal Of Management And Marketing Research, Vol. 3, Number 3, 2010.

Rajesh Rajaguru and Margaret J Matanda, ‘Consumer Perception of Store and Product

Attributes and its Effect on Customer Loyalty within the Indian Retail Sector’, Advancing theory,

Maintaining relevance, Australian and New Zealand marketing Academy(ANZMAC),Brisbane

Qld Australia,2006, PP-1-8.

Rajul Bhardwaj,’ Perception about the Attributes of Selected Fast Food Retailers and their

Impact on Consumer Satisfaction and Sales’, Management Convergence, Vol. I No. 2, 2011,

pp. 83-102.

Ramesh Kumar.S, U. Dinesh Kumar.U et.al,’ Exploring Consumer Retail Shopping Experience’,

An IIMB Management Review, 2011.

Rita Martenson ,’Corporate brand image, satisfaction and store loyalty A study of the store as a

brand, store brands and manufacturer brands, International Journal of Retail & Distribution

Management’ ,2007, Vol. 35, No. 7, 2007, pp. 544-555.

Rodoula Tsiotsou, ‘Perceived Quality Levels and their Relation to Involvement, Satisfaction, and

Purchase Intentions’, Marketing Bulletin, 2005, 16, Research Note 4.

Ruchi Malik ,’To build a model for the determination of factors that result in the success of the

organized retail sector in India and analysing its relative importance(With reference to fast food

chains and Grocery and Vegetable outlets)’,Indian Journal of Marketing, 2012, Vol. 42, No.2,

p. 40.

Rui Vinhas Da Silva, Sharifah Faridah Syed Alwi, ‘Online brand attributes and online corporate

brand images’, European Journal of Marketing, 2007, Vol. 42 No. 9/10, pp. 1039-1058.

Safiek Mokhli, ‘Consumer Religiosity and the Importance of Store Attributes’, The Journal of

Human Resource and Adult Learning, 2008, Vol. 4, No. 2.

Saraswat, A., Mammen, T., Aagja, J. P., and Tewari, R.’ Building store brands using store image

differentiation’. Journal of Indian Business Research, 2010, 2(3), pp. 166-166.

Sean Sands, Harmen Oppewal and Michael Beverland,‘The effects of in-store themed events on

consumer store choice decisions’, Journal of Retailing and Consumer Services,2009, Vol. 16,

pp. 386–395.

Shalini Nath Tripathi, ‘An analysis of Customer-pull factors and the process of store loyalty’,

Paradigm, 2009, Vol.13, No.1, p. 91.

Shilpa S Kokatnur, ‘Impact of Supermarkets on Marketing Strategies of Small Stores’, The IUP

Journal of Management Research, Vol. 7 8 VIII, No. 8, 2009, pp.77-90.

Sonal Kureshi,Vandana Sood and Abraham Koshy, ’Comprehensive Analysis of Exclusive Brand

Store Customer in Indian Market’ ,2nd International Conference On Business And Economic

Research (2nd ICBER 2011) PROCEEDING, Universiti Teknologi Malaysia.

Sudaporn Sawmong and Dr. Ogenyi Omar, ‘The store loyalty of the UK’s retail consumers’,

2004, Journal of American Academy of business, Cambridge.

Supernova Chakraborty, ‘A Study of Select Discount Store Retail in Hyderabad for the Purpose

of Identifying Factors in Regards to Shopping Motives, Store Attributes , Shopping Outcomes

and Perceived Shopping Cost’ , International Journal of Global Business,2010, Vol.3 (1 ),

pp. 1-19.

Tafadzwa Machirori and Olawale Fatoki, ‘An empirical investigation into the extent of customer

satisfaction and customer loyalty at big retail stores in King William’s Town South Africa’,

African Journal of Business Management,2011, Vol. 5(17), pp. 7665-7673.

Theresia Tanihaha, ’The Role Of Emotional Satisfaction In Service Encounter For Department

Stores In Jakarta’, Journal of Business Strategy and Execution, Vol. 1, No.2, 2009,

pp. 299 – 310.

Thomas Reutterer, Christoph Teller, "Store format choice and shopping trip types", International

Journal of Retail & Distribution Management, 2009, Vol. 37(8), pp. 695 – 710.

Tripathi, S. and Sinha, P. K., ’Family and store choice – A conceptual framework’. WP No. 3,

November 2006, IIMA

Udaya Bhaskar.N and Raja Shekhar.B, ’Impact of Service Quality on Apparel Retail Customer

Satisfaction - A Study of Select Metropolitan City Hyderabad’, Journal of Management Research,

2011, Vol. 3, No. 2: E13.

Visser, E., Preez, R. and Noordwyk, H. ‘Importance of apparel store image attributes:

Perceptions of female consumers’, South African Journal of Industrial Psychology, 2006, 32 (3),

pp. 49 – 62.

William R. Swinyard & David B. Whitlark, ‘The effect of customer dissatisfaction on store

repurchase intentions’, The International Review of Retail, Distribution and Consumer

Research, 2006, Vol.4, Issue 3, 1994, pp. 329-344.

Yasmin Hassan, Nik Maheran Nik Mohamad , Hatinah Abu Bakar and Nurazleena Ismail,

‘Influence Of Shopping Orientation And Store Image On Patronage Of Furniture Store’,

International Journal Of Marketing Studies.2010, Vol. 2, No. 1.

Yoo-Kyoung Seock, ‘Influence of retail store environmental cues on consumer patronage

behaviour across different retail store formats: An empirical analysis of US Hispanic

consumers’ , Journal of Retailing and Consumer Services, 2009, Vol. 16, pp. 329–339.

Yu-Yi Chiang, Dr. Hsien-Tang Tsai and Chung-Han Lu,’Constructing the store image scale for

measuring prolonged opening hours’,6th Global Conference on Business & Economics,2006,

Gutman Conference Center, USA.

Zimmer, Mary R; Golden, Linda L, ‘Impressions of Retail Stores: A Content Analysis of

Consumer’, Journal of Retailing; fall 1988; Vol.64, No. 3, pp. 265-93.

APPENDIX- II

QUESTIONNAIRE USED TO OBTAIN THE RESPONSE FROM

CUSTOMERS PURCHASING FROM ORGANISED RETAIL OUTLETS

PERSONAL PROFILE

A) Gender : Male Female

B) Age : 20-29 30-39 40 and Above

C) Marital Status : Married Single

D) Occupation :

Business Person Self employed Professionals Homemaker

Government Employee Retired Private Employee

E) Qualification :

Post Graduate Under Graduate Diploma Others

F) Monthly Income:

< 20,000 20,001 to 40,000 40,001 to 60,000 >60,000

G) No: of Family Members:

One Two Three Four > Four

Read each statement carefully and tick the response that best describes how you feel about each of the statements. For Example

In our store, the service assistants take much interest to show the available variety of dresses. 1. DA 2. A 3. NAD 4. D 5. DD

In the example, if you definitely agree with the statement, circle (DA); if you agree with the statement, circle (A); if you disagree with the statement, circle (D) if you neither agree nor disagree with the given statement, circle (NAD); and if you definitely disagree, circle (DD).

SHOPPING ACTIVITIES OF THE CUSTOMERS- ACTIVITIES

SL No. STATEMENTS DA A NAD D DD

1. When I shop, I like to go with my friends DA A NAD D DD

2. Watching TV is preferred by me than going for shopping DA A NAD D DD

3. I don’t mind shopping groceries even on weekdays DA A NAD D DD

4. I usually shop in the evening time for groceries DA A NAD D DD

5. I get ideas and information about retail outlets and prices from my friends DA A NAD D DD

6. I don’t mind skipping going to a movie for shopping DA A NAD D DD

7. I buy vegetables on day to day basis DA A NAD D DD

8. I feel cleaned vegetables would save my cooking time DA A NAD D DD

9. I enjoy bargaining while shopping to save some money DA A NAD D DD

10. Sales promotions by the retailer interests me to buy more DA A NAD D DD

11. I always read Point of purchase advertisements while shopping DA A NAD D DD

12. I don’t mind travelling a kilometre extra for shopping at my favourite grocery shop DA A NAD D DD

13. I will save a lot of time if home delivery is provided by my retailer DA A NAD D DD

14. Loyalty programs interest me to shop with a particular retailer DA A NAD D DD

15. I would choose a retailer who provides clean and convenient packaging of groceries DA A NAD D DD

16. I prefer to get Fresh stocks all the time from the retailer DA A NAD D DD

17. I prefer to get credit facility from my favourite retailer DA A NAD D DD

SHOPPING INTERESTS OF THE CUSTOMERS- INTERESTS

18. Shopping for me is more of entertainment from everyday DA A NAD D DD

routine

19. I wish I could win some prize in ‘event marketing’ that is conducted for the shoppers while shopping in the outlet DA A NAD D DD

20. I am excited to see the Radio Jockeys (RJ’s) and Television Jockeys (VJ’s) conducting some events in the shopping area

DA A NAD D DD

21. Friends / colleagues are the best shopping mates for me DA A NAD D DD

22. I prefer to spend as much time as possible for shopping DA A NAD D DD

23. New product arrival counter is what I always look at, in the outlet DA A NAD D DD

24. Special offers by the marketers tempt me to buy more quantity DA A NAD D DD

EXPECTATION OF THE CUSTOMER IN THE STORE- EXPECTATION

25. The store should have a pleasant atmosphere DA A NAD D DD

26. The store should have better lighting DA A NAD D DD

27. The store should have an attractive layout DA A NAD D DD

28. The store should give informative advertising DA A NAD D DD

29. It should be easy to find the products in the shop DA A NAD D DD

30. The outlet should have a well spaced merchandize DA A NAD D DD

31. The outlet must exhibit good displays all over DA A NAD D DD

32. Shop signage should be very good and clear DA A NAD D DD

33. The store should have well-known brands DA A NAD D DD

34. The store should not compromise on quality of the products DA A NAD D DD

35. The store should have unlimited variety of products DA A NAD D DD

36. The store should have both private and manufacturer brands DA A NAD D DD

37. The store must have exclusive product assortments DA A NAD D DD

38. The store should offer good personnel services DA A NAD D DD

39. It should be easy to return the purchases DA A NAD D DD

40. The outlet must have fast checkouts/billing DA A NAD D DD

41. One stop shop facility should be given by any grocery retailer DA A NAD D DD

42. Store Personnel (SP) service behaviour must be good DA A NAD D DD

43. The store’s sales clerks must be well-trained & well-dressed DA A NAD D DD

44. The store should have knowledgeable sales clerks. DA A NAD D DD

45. The store sales clerks must volunteer to be helpful DA A NAD D DD

46.

MENTION THE NAME OF THE GROCERY RETAIL OUTLET IN WHICH YOU CURRENTLY

MAKE YOUR PURCHASE

______________________________________________________________________

SATISFACTION OF THE CUSTOMER WITH THE GROCERY OUTLET IN WHICH THEY

PURCHASE- SATISFACTION

47. I would buy in the store when the quality of merchandise is very high DA A NAD D DD

48. I would buy in the store where the number of merchandise categories(breadth of products) is very high DA A NAD D DD

49. I would buy in the store where the Price of the products are fairly reasonable DA A NAD D DD

50. I would buy in the store where I coulde, compared to other stores, I can save money DA A NAD D DD

51. I would buy in the store where there is clear displays of signage board DA A NAD D DD

52. I would buy in the store where the shelves are not too high for me to reach DA A NAD D DD

53. I would buy in the store where there is a pleasant atmosphere DA A NAD D DD

54. The store and its physical facilities are visually appealing DA A NAD D DD

55. I find whatever I look for in this store DA A NAD D DD

56. This store offers various brands(even the imported items) DA A NAD D DD

57. Credibility of store advertisement is high DA A NAD D DD

58. Special offers on products are clearly communicated DA A NAD D DD

59. The store has knowledgeable sales assistants DA A NAD D DD

60. The store offers ample car parking and Valet parking Space DA A NAD D

DD

61. The stores return policy is acceptable DA A NAD D

DD

WILLINGNESS OF THE CUSTOMER TO CONTINUE SHOPPING FURTHER IN THE ORGANISED GROCERY OUTLET IN WHICH THEY PURCHASE – LOYALTY

62. I will continue shopping at this store DA A NAD D DD

63. In the future I will use the store for more of my product/category needs DA A NAD D DD

64. I will recommend this store to my friends and relatives DA A NAD D DD

65. This store is my first preference for grocery shopping DA A NAD D DD

66. Most of my grocery shopping for the past three months is from this store DA A NAD D DD

*******************************THANK YOU************************************

APPENDIX-III

QUESTIONNAIRE - ORGANISED RETAILERS

PERSONAL PROFILE OF THE STORE MANAGER A) Gender : Male Female B) Age : � 20-29 30-39 40-49 50 and Above C) Qualification :

Post Graduate Undergraduate Diploma Higher Secondary Others SHOP DETAILS D) Name of the retail shop: __________________________________________________________ E) Address of the store with phone number: ____________________________________________

F) Average Monthly Income from the store:

< 100,000 100,001 to 200,000 200,001 to 300,000 >300,001


Pleasant atmosphere in the store 2. VI 2. I 3. NINUI 4. UI 5.NAAI

In the example, if you think the criteria as Very Important, Tick (VI); if you feel the attribute Important, Tick (I); if you are Neutral and feel that it might be Important or sometimes Unimportant, Tick (NINUI) if you feel that the attribute is Unimportant, Tick (UI); and if you definitely feel that the attribute is Not at all Important, Tick (NAAI). G.RETAILER’S PERCEPTION-WITH REGARDS TO THE STORE IMAGE DIMENSIONS HOW IMPORTANT ARE THE FOLLOWING ITEMS TO YOUR CUSTOMER (PLEASE TICK): Perception Of The Retailer On The Expectation Of The Customer In The Store

5. Pleasant atmosphere VI I NINUI UI NAAI

6. Better lighting VI I NINUI UI NAAI

7. Attractive layout VI I NINUI UI NAAI

8. Informative advertising VI I NINUI UI NAAI

9. Ease of finding the products in the shop VI I NINUI UI NAAI

10. Well spaced merchandize VI I NINUI UI NAAI

11. Exhibiting good displays all over VI I NINUI UI NAAI

12. Clear Shop signage boards VI I NINUI UI NAAI

13. Well-known brands VI I NINUI UI NAAI

14. Quality of the products VI I NINUI UI NAAI

15. Unlimited variety of products VI I NINUI UI NAAI

16. Private and manufacturer brands VI I NINUI UI NAAI

17. Exclusive product assortments VI I NINUI UI NAAI

18. Excellent personnel services VI I NINUI UI NAAI

19. Ease of return policy VI I NINUI UI NAAI

20. Fast checkouts/billing VI I NINUI UI NAAI

21. One stop shop facility VI I NINUI UI NAAI

22. Store Personnel behaviour VI I NINUI UI NAAI

23. Well trained and Well dressed sales clerks VI I NINUI UI NAAI

24. Knowledgeable sales clerks VI I NINUI UI NAAI

25. Voluntary helpfulness of sales clerks VI I NINUI UI NAAI *******************************THANK YOU************************************

APPENDIX-IV

QUESTIONNAIRE - UNORGANISED RETAILERS

PERSONAL PROFILE OF THE STORE OWNER/MANAGER A) Gender : Male Female B) Age : � 20-29 30-39 40-49 50 and Above C) Qualification: Post Graduate Undergraduate Diploma Higher Secondary Others SHOP DETAILS D) Name of the retail shop: __________________________________________________________ E) Address of the store with phone number: ____________________________________________ F) Average Monthly Income from the store: < 25,001 25,001 to 50,000 50,001 to 75,000 >75,001 G. STORE FACILITIES THAT YOU CURRENTLY USE AND THE ONES WHICH YOU PLAN TO USE IN THE FUTURE(PLEASE TICK):

S.No Store Attributes/Facilities Currently Offer

Planned to Offer in future

No Plans to offer at all

1. POS/ Computerized Billing 2. Credit card Facility 3. Scanning / Bar Coding 4. Cold Storage facilities 5. Air-conditioning 6. Informative Displays 7. Shop signage 8. New product arrival counter 9. Special offer for loyal

customers

10. Free home delivery

H. HAVE YOU DONE ANY OF THE FOLLOWING TO COMPETE WITH THE STORE ATTRIBUTES OF THE ORGANISED RETAILER NEARBY?( PLEASE TICK)

S.No Statement Yes No

11. Reduced Prices Yes No

12. Added new product line Yes No

13. Discounted some product line Yes No

14. Increased number of brands Yes No

15. Better Display Yes No

16. Introduced self-service Yes No

17. Done up my store Yes No

18. Introduced free home delivery Yes No

19. Increased store space Yes No

20. Any other please specify

*******************************THANK YOU************************************

APPENDIX- V

QUESTIONNAIRE USED TO OBTAIN THE RESPONSE FROM

CUSTOMERS PURCHASING FROM ORGANISED RETAIL OUTLETS


In our store, the service assistants take much interest to show the available variety of dresses. 3. DA 2. A 3. NAD 4. D 5. DD

In the example, if you definitely agree with the statement, circle (DA); if you agree with the statement, circle (A); if you disagree with the statement, circle (D) if you neither agree nor disagree with the given statement, circle (NAD); and if you definitely disagree, circle (DD).

SHOPPING ACTIVITIES OF THE CUSTOMERS- ACTIVITIES

SL No. FACTOR DA A NAD D DD

SCORES ASSIGNED FOR COMPONENTS 5 4 3 2 1

1. When I shop, I like to go with my friends DA A NAD D DD

2. Watching TV is preferred by me than going for shopping DA A NAD D DD

3. I don’t mind shopping groceries even on weekdays DA A NAD D DD

4. I usually shop in the evening time for groceries DA A NAD D DD

5. I get ideas and information about retail outlets and prices from my friends DA A NAD D DD

6. I don’t mind skipping going to a movie for shopping DA A NAD D DD

7. I buy vegetables on day to day basis DA A NAD D DD

8. I feel cleaned vegetables would save my cooking time DA A NAD D DD

9. I enjoy bargaining while shopping to save some money DA A NAD D DD

10. Sales promotions by the retailer interests me to buy more DA A NAD D DD

11. I always read Point of purchase advertisements while shopping DA A NAD D DD

12. I don’t mind travelling a kilometre extra for shopping at my favourite grocery shop DA A NAD D DD

13. I will save a lot of time if home delivery is provided by my retailer DA A NAD D DD

14. Loyalty programs interest me to shop with a particular retailer DA A NAD D DD

15. I would choose a retailer who provides clean and convenient packaging of groceries DA A NAD D DD

16. I prefer to get Fresh stocks all the time from the retailer DA A NAD D DD

17. I prefer to get credit facility from my favourite retailer DA A NAD D DD

SHOPPING INTERESTS OF THE CUSTOMERS- INTERESTS


18. Shopping for me is more of entertainment from everyday routine DA A NAD D DD

19. I wish I could win some prize in ‘event marketing’ that is conducted for the shoppers while shopping in the outlet DA A NAD D DD

20. I am excited to see the Radio Jockeys (RJ’s) and Television Jockeys (VJ’s) conducting some events in the shopping area

DA A NAD D DD

21. Friends / colleagues are the best shopping mates for me DA A NAD D DD

22. I prefer to spend as much time as possible for shopping DA A NAD D DD

23. New product arrival counter is what I always look at, in the outlet DA A NAD D DD

24. Special offers by the marketers tempt me to buy more quantity DA A NAD D DD

EXPECTATION OF THE CUSTOMER IN THE STORE- EXPECTATION


25. The store should have a pleasant atmosphere DA A NAD D DD

26. The store should have better lighting DA A NAD D DD

27. The store should have an attractive layout DA A NAD D DD

28. The store should give informative advertising DA A NAD D DD

29. It should be easy to find the products in the shop DA A NAD D DD

30. The outlet should have a well spaced merchandize DA A NAD D DD

31. The outlet must exhibit good displays all over DA A NAD D DD

32. Shop signage should be very good and clear DA A NAD D DD

33. The store should have well-known brands DA A NAD D DD

34. The store should not compromise on quality of the products DA A NAD D DD

35. The store should have unlimited variety of products DA A NAD D DD

36. The store should have both private and manufacturer brands DA A NAD D DD

37. The store must have exclusive product assortments DA A NAD D DD

38. The store should offer good personnel services DA A NAD D DD

39. It should be easy to return the purchases DA A NAD D DD

40. The outlet must have fast checkouts/billing DA A NAD D DD

41. One stop shop facility should be given by any grocery retailer DA A NAD D DD

42. Store Personnel (SP) service behaviour must be good DA A NAD D DD

43. The store’s sales clerks must be well-trained & well-dressed DA A NAD D DD

44. The store should have knowledgeable sales clerks. DA A NAD D DD

45. The store sales clerks must volunteer to be helpful DA A NAD D DD

46.

MENTION THE NAME OF THE GROCERY RETAIL OUTLET IN WHICH YOU

CURRENTLY MAKE YOUR PURCHASE

______________________________________________________________________

SATISFACTION OF THE CUSTOMER WITH THE GROCERY OUTLET IN WHICH THEY

PURCHASE- SATISFACTION


47. I would buy in the store when the quality of merchandise is very high DA A NAD D DD

48. I would buy in the store where the number of merchandise categories(breadth of products) is very high DA A NAD D DD

49. I would buy in the store where the Price of the products are fairly reasonable DA A NAD D DD

50. I would buy in the store where I coulde, compared to other stores, I can save money DA A NAD D DD

51. I would buy in the store where there is clear displays of signage board DA A NAD D DD

52. I would buy in the store where the shelves are not too high for me to reach DA A NAD D DD

53. I would buy in the store where there is a pleasant atmosphere DA A NAD D DD

54. The store and its physical facilities are visually appealing DA A NAD D DD

55. I find whatever I look for in this store DA A NAD D DD

56. This store offers various brands(even the imported items) DA A NAD D DD

57. Credibility of store advertisement is high DA A NAD D DD

58. Special offers on products are clearly communicated DA A NAD D DD

59. The store has knowledgeable sales assistants DA A NAD D DD

60. The store offers ample car parking and Valet parking Space DA A NAD D

DD

61. The stores return policy is acceptable DA A NAD D

DD

WILLINGNESS OF THE CUSTOMER TO CONTINUE SHOPPING FURTHER IN THE ORGANISED GROCERY OUTLET IN WHICH THEY PURCHASE – LOYALTY


62. I will continue shopping at this store DA A NAD D DD

63. In the future I will use the store for more of my product/category needs DA A NAD D DD

64. I will recommend this store to my friends and relatives DA A NAD D DD

65. This store is my first preference for grocery shopping DA A NAD D DD

66. Most of my grocery shopping for the past three months is from this store DA A NAD D DD

*******************************THANK YOU************************************

APPENDIX-VI

QUESTIONNAIRE - ORGANISED RETAILERS


Pleasant atmosphere in the store 4. VI 2. I 3. NINUI 4. UI 5.NAAI

In the example, if you think the criteria as Very Important, Tick (VI); if you feel the attribute Important, Tick (I); if you are Neutral and feel that it might be Important or sometimes Unimportant, Tick (NINUI) if you feel that the attribute is Unimportant, Tick (UI); and if you definitely feel that the attribute is Not at all Important, Tick (NAAI). RETAILER’S PERCEPTION-WITH REGARDS TO THE STORE IMAGE DIMENSIONS HOW IMPORTANT ARE THE FOLLOWING ITEMS TO YOUR CUSTOMER (PLEASE TICK): Perception Of The Retailer On The Expectation Of The Customer In The Store

SL.NO FACTOR VI I NINUI UI NAAI


1. Pleasant atmosphere VI I NINUI UI NAAI

2. Better lighting VI I NINUI UI NAAI

3. Attractive layout VI I NINUI UI NAAI

4. Informative advertising VI I NINUI UI NAAI

5. Ease of finding the products in the shop VI I NINUI UI NAAI

6. Well spaced merchandize VI I NINUI UI NAAI

7. Exhibiting good displays all over VI I NINUI UI NAAI

8. Clear Shop signage boards VI I NINUI UI NAAI

9. Well-known brands VI I NINUI UI NAAI

10. Quality of the products VI I NINUI UI NAAI

11. Unlimited variety of products VI I NINUI UI NAAI

12. Private and manufacturer brands VI I NINUI UI NAAI

13. Exclusive product assortments VI I NINUI UI NAAI

14. Excellent personnel services VI I NINUI UI NAAI

15. Ease of return policy VI I NINUI UI NAAI

16. Fast checkouts/billing VI I NINUI UI NAAI

17. One stop shop facility VI I NINUI UI NAAI

18. Store Personnel behaviour VI I NINUI UI NAAI

19. Well trained and Well dressed sales clerks VI I NINUI UI NAAI

20. Knowledgeable sales clerks VI I NINUI UI NAAI

21. Voluntary helpfulness of sales clerks VI I NINUI UI NAAI *******************************THANK YOU************************************

APPENDIX VII LIST OF UNORGANISED STORES IN WHICH DATA WAS COLLECTED

S.NO NAME OF THE STORE LOCATION

1. VALARMATHY TRADERS SUNDARAPURAM

2. DHARSANA STORE SUNDARAPURAM

3. K.S.MALIGAI PEELAMEDU

4. NELLAI ABRAHAM STORE ONDIPUDUR

5. KEERTHI DEPART STORE SINGANALLUR

6. KALAIMAGAL STORE SINGANALLUR

7. MOHANRAJ STORE SINGANALLUR

8. LAWRENCE STORE PEELAMEDU

9. ABE STORE SINGANALLUR

10. SRI VENKATESA OIL COMPANY AVINASHI ROAD

11. A.SUNDARAM DEPT STORE HOPE COLLEGE

12. KANAGAMANI DEPT STORES HOPE COLLEGE

13. NARAYANA STORE PEELAMEDU

14. SRIKARUMALAI STORE SIDHAPUDUR

15. PARVATHY STORE PN PALAYAM

16. DEVA PAUL STORE KALAPPATTI

17. KEERTHI STORES CHINNIAMPALAYAM

18. PRIYA TRADERS MK PALAYAM RD

19. KANMALAI STORE SOWRIPALAYAM

20. PRIYA TRADERS MK PALAYAM RD

21. KANMALAI STORE SOWRIPALAYAM

22. NELLAI STORE AVAR.RD/PEELAMEDU

23. NELLAI VASANTHAM VKRD/ PEELAMEDU

24. ABRAHAM.E MALIGAI SOWRIPALAYAM

25. THANGAMAYANDI DEPT.STORE SOWRIPALAYAM


26. ARULMURUGAN STORE/ SOWRIPALAYAM

27. NELLSELVANSHANKAR STORE SARAVANAMPATTI

28. AKKK.KUMARASAMY STORE AAVARAMPALAYAM

29. JAYA STORE SATHY RD/ S.N.PATTI

30. NELLAI STORE RAM NAGAR

31. KASIRAJAN MALIGAI RAM NAGAR

32. KASTHURI MALIGAI SATHY RD

33. CHANDRAKALA STORE SIVANANDA COLONY

34. V.C.MALIGAI TOWN HALL

35. R.R STORE AYYANAR GOUNDER ST

36. MM STORE KATOOR AADISH ST

37. AMEENA STORE SUNGAM

38. KOVAI MALIGAI PEELAMEDU

39. MODEL STORE ONDIPUDUR

40. VINAYAGA STORE SINGANALLUR

41. RAJA STORE ONDIPUDUR

42. MARUTHI MALIGAI VYSIAL ST

43. K.P.K.DEPARTMENT STORE VYSIAL ST

44. SK MALIGAI RAMANATHAPURAM

45. THANGAM STORES PULIYAKULAM

46. M.P MALIGAI RS.PURAM

47. THANGAM STORES PULIYAKULAM

48. SRILAKSHMI STRORE SUNDARAPRM

49. MANI STORE PODANUR

50. RAJKUMAR STORE PODANUR

51. SEKAR STORE KURICHI 52. PADMA STORES CH.PALAYAM


53. GANGA STORE KOVAI PUDUR

54. INDIA STORE SARAMEDU RD

55. EDWARD MALIGAI THUDIALUR 56. ANAND DEPARTMENT STORE THUDIALUR 57. PTM VASANTHI STORE THUDIALUR 58. CHITIRAM STORES THUDIALUR 59. KEERTHI MALIGAI THUDIALUR 60. SRI KURANGANI TRADERS THUDIALUR 61. NEW P.P STORE RAMALINGAM COLONY 62. ESSENTIAL STORE UPPKARA ST 63. SAKTHI STORE MTP RD 64. SUNDAR STORE SUKARAVARPET 65. BHARANI STORE K.K.PUDUR 66. HIMALAYA STORE POO MARKET 67. SHIVASHANKAR STORE POO MARKET 68. SONA STORE PANNIMADAI 69. KEERTHI TRADERS SELVAPURAM 70. SRI VELAVAN STORES SELVAPURAM 71. M.S MALIGAI MARUTHAPURAM 72. MGM STORE VADAVALLI 73. SONA DEPT STR IDAYARPALAYAM 74. KEERTHI MALIGAI IDAYARPALAYAM 75. RAMALINGAM STORE PANNIMADAI 76. K.K STORE X-CUT RD 77. BALAJI STORE GANAPATHY 78. CHERAN MALIGAI KALAPATTY 79. PRABHAKARAN STORE RAMANATHAPURAM 80. KOTTI STORE P.N.PALAYAM 81. SRIMAHALAKSHMI STREET PARSON 82. KAVITHA STORE K.G.STREET 83. VENI STORE THILLAINAGAR 84. JAI SRIRAM STORE VADAMADURA 85. KASTHURI MALIGAI MADUKKARAI RD 86. GUPTA STORE RG STREET 87. M.A STORE RG STREET

88. A.P STORE RG STREET

89. PARAS GENERAL STORE PEELAMEDU

90. VENKATESWARA DEPT STORE GANAPATHY 91. THIRU SENTHIL ANDAVAR STORE PN PUDUR 92. SOWNTHARY STORE MALUMICHAMPATTI 93. SIVAN STORE/ARUNACHALAM ST PODANUR 94. SAMUVEL NADAR MALIGAI PODANUR 95. ANDAVAR STORE PODANUR 96. SUNROSE SHALINI STORES PODANUR 97. ARAFA STRORE CHARAMEDU/KARUMBUKADAI 98. KARUNA STORE OTHAKKALMAN 99. CHELLAIYA STORE KOVAIPUDUR

100. SELVI STORE OPP.KUMAR STREET

APPENDIX VIII

LIST OF SELECTED SAMPLE ORGANISED RETAILERS


1. SHRI KANNAN DEPARTMENTAL STORE P LTD

286 A PERANAIDU LAYOUT, RAMNAGAR COIMBATORE.

2. VENKATESWARA DEPARTMENTAL STORE 1271 SATHY ROAD, GANAPATHY COIMBATORE

3. KUTTI DEPARTMENTAL STORE NEAR NEELAMBUR BYPASS, COIMBATORE

4. VIVEK DEPATMENTAL STORES 1070 TRICHY ROAD, RAMANATHAPURAM COIMBATORE

5. VENUS SUPER MARKET

COONOOR ROAD COIMBATORE

6. GOODLUCK PALACE DEPARTMENTAL STORES

45 SRI LAKSHMI COMPLEX, X CUT ROAD, GANDHIPRUAM COIMBATORE

7. KUMUDHAM DEPATMENT STORES 149 KANNAN TOWERS, AVINASHI ROAD, PEOPUDUR COIMBATORE

8. BHUKHARI DEPATMENTAL STORES

51 A BHUKHARI COMPLEX, SRINIVASA NAGAR, METTUPALAYAM ROAD COIMBATORE

9. PONNI DEPARTMENTAL STORES & RICE MUNDY

3/2, M M ROAD, COIMBATORE

10. ABRAHAM.E MALIGAI SOWRIPALAYAM, COIMBATORE

11. NILGIRIS SUPER MARKET KOVAIPUDUR, COIMBATORE

12. MORE- ADITIYA BRILA GROUP 1412-13, GANAPATHY, COIMBATORE-6

13. SPENCERS AVINASHI ROAD, COIMBATORE

14. PAZHAMUDIR NILAYAM GOVT ARTS COLLEGE ROAD, COIMBATORE. 36

15. A RANGASWAMY CHETTIAR SONS & CO 474 D B ROAD, R S PURAM COIMBATORE

16. PON HARINI DEPATMENT STORES 130 A MARUTHAMALAI

MAIN ROAD, VEDAVALLI COIMBATORE

17. SHIVALI SUPER STORES KUNIAMUTHUR, COIMBATORE

18. BEENA STORE

28 1A, THADAGAM ROAD, VENKATAPURAM, COIMBATORE-25

19. MALLIKAI DEPATMENTAL STORES 197 T V SAMY ROAD, WEST R S PURAM COIMBATORE

20. RELIANCE FRESH NO48, LAKSHMIPURAM, 5TH STREET, PEELAMEDU, COIMBATORE – 4

21. SPAR HYPERMARKET BROOKE FIELDS PLAZA, BROOKE BOND ROAD, COIMBATORE-1

22. DENIS STORES 455C- PALGHAT MAIN ROAD, COIMBATORE -8

23. NANJUNDA CHETTIAR & SONS 458/894, K K BLOCK, RANGAE GOWDER STREET COIMBATORE

24. MAHA SHRI DEPARTMENTAL STORE

197 A POLLACHI MAIN ROAD, SIDCO COIMBATORE

25. BIG BAZAR TOWNHALL, COIMBATORE.

APPENDIX- IX CUSTOMERS WHO PARTICIPATED IN THE STUDY ARE PEOPLE

WHO PURCHASE FROM THE FOLLOWING TOP FORMAT STORES IN COIMBATORE


1. SHRI KANNAN DEPARTMENTAL STORE P LTD 286 A PERANAIDU LAYOUT, RAMNAGAR COIMBATORE.

2. NILGIRIS SUPER MARKET KOVAIPUDUR, COIMBATORE

3. MORE- ADITIYA BRILA GROUP 1412-13, GANAPATHY, COIMBATORE-6

4. SPENCERS AVINASHI ROAD, COIMBATORE

5. PAZHAMUDIR NILAYAM GOVT ARTS COLLEGE ROAD, COIMBATORE. 36

6. RELIANCE FRESH NO 48, LAKSHMIPURAM, 5TH STREET, PEELAMEDU, COIMBATORE – 4

7. SPAR HYPERMARKET BROOKE FIELDS PLAZA, BROOKE BOND ROAD, COIMBATORE-1

APPENDIX-X

RELIABILITY

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted A1 42.5714 65.2857 .7009 .7260 A2 42.8571 69.1429 .3106 .7518 A3 43.1429 71.4762 .1245 .7710 A4 43.2857 72.9048 .1226 .7656 A5 43.4286 66.2857 .5527 .7340 A6 43.7143 77.5714 -.1773 .7709 A7 42.0000 67.3333 .4995 .7383 A8 43.2857 61.5714 .6113 .7231 A9 42.5714 65.9524 .3901 .7454 A10 43.2857 67.9048 .4108 .7440 A11 42.8571 61.4762 .5868 .7250 A12 43.0000 74.0000 .0513 .7720 A13 42.8571 81.4762 -.3164 .7983 A14 43.7143 72.5714 .4181 .7510 A15 43.7143 72.5714 .4181 .7510 A16 43.5714 74.2857 .1281 .7615 A17 42.8571 75.1429 .0113 .7716 A18 42.5714 65.2857 .7009 .7260 A19 42.4286 55.9524 .8665 .6930 Reliability Coefficients N of Cases = 70.0 N of Items = 19 Alpha = .7604

Reliability

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted I1 19.7143 17.9048 .5856 .4316 I2 20.0000 17.3333 .5931 .4207 I3 20.7143 15.2381 .8005 .3321 I4 20.4286 19.6190 .2687 .5298 I5 21.1429 22.4762 .3653 .5278 I6 20.5714 28.9524 -.4449 .7030 I7 20.8571 24.1429 .0128 .5816 I8 20.5714 25.6190 -.1953 .6755 I9 21.1429 14.8095 .7350 .3381 Reliability Coefficients N of Cases = 70.0 N of Items = 9 Alpha = .5614

Reliability

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)

Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted E1 11.7143 6.9048 .7289 .8690 E2 11.5714 6.9524 .7958 .8630 E3 11.5714 6.9524 .7958 .8630 E4 11.5714 6.9524 .7958 .8630 E5 11.5714 6.9524 .7958 .8630 E6 11.7143 7.5714 .4695 .8952 E7 11.7143 7.5714 .4695 .8952 E8 11.5714 7.6190 .5127 .8896 Reliability Coefficients N of Cases = 70.0 N of Items = 8 Alpha = .8895

Reliability

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted E11 3.1429 .8095 .5601 .7059 E12 3.5714 .6190 .5095 .7692 E13 3.2857 .5714 .7100 .5000

Reliability Coefficients N of Cases = 70.0 N of Items = 3 Alpha = .7500

Reliability

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted E14 13.8571 8.1429 .2097 .8119 E15 13.7143 7.9048 .7394 .7380 E16 13.8571 7.1429 .8581 .7078 E17 13.7143 7.9048 .7394 .7380 E18 13.8571 8.4762 .3184 .7800 E19 13.7143 7.9048 .7394 .7380 E20 13.1429 6.1429 .5217 .7687 E21 13.1429 7.1429 .4416 .7700 Reliability Coefficients N of Cases = 70.0 N of Items = 8 Alpha = .7808

Reliability

****** Method 1 (space saver) will be used for this analysis ****** R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted CS1 37.7143 137.5714 -.7626 .8913 CS2 37.1429 112.8095 .6999 .8614 CS3 37.0000 133.3333 -.1651 .8892 CS4 37.4286 121.9524 .3328 .8763 CS5 36.2857 105.5714 .9243 .8496 CS6 36.5714 109.9524 .6406 .8628 CS7 36.4286 96.9524 .8839 .8468 CS8 36.1429 115.1429 .5968 .8658 CS9 36.2857 119.5714 .3140 .8792 CS10 37.0000 103.6667 .8120 .8528 CS11 37.1429 111.4762 .5385 .8685 CS12 37.4286 127.9524 .0768 .8857 CS13 37.0000 100.6667 .7927 .8533 CS14 37.0000 105.6667 .9047 .8503 CS15 37.4286 123.9524 .4246 .8738 Reliability Coefficients N of Cases = 70.0 N of Items = 15 Alpha = .8762

Reliability

****** Method 1 (space saver) will be used for this analysis ******

R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A) Item-total Statistics Scale Scale Corrected Mean Variance Item- Alpha if Item if Item Total if Item Deleted Deleted Correlation Deleted CL1 9.0000 14.0000 .8487 .8390 CL2 9.1429 13.4762 .7989 .8339 CL3 8.2857 8.9048 .8730 .7914 CL4 8.2857 7.9048 .8344 .8353 CL5 9.2857 15.2381 .6625 .8708 Reliability Coefficients N of Cases = 70.0 N of Items = 5 Alpha = .8664

APPENDIX- XI

LIST OF PUBLICATIONS

Anuradha.A and Dr.Prabhu.R, “Factors influencing the choice of organized retail outlets

and the behavior of the consumers in Coimbatore city”- JMS, ISSN-2250-1819/ESSN 2249-

1260. Vol2.No.3.Sep2012, pp.34-39.

Dr.Prabhu.R and Anuradha.A, “A study on the organized retail store attributes salience

and the shopping behavior of consumers in Coimbatore city”, INCONMGT2012, ISBN: 978-

93-82338-10-9, Annamalai University, Chidambaram, pp. 135-140.

Dr.Prabhu.R and Anuradha.A, “Retail Vegetable Markets and Consumer’s Behaviour-An

Analysis”, Chapter- 9, Globalisation and Consumerism-Issues and Challenges, Regal

Publications, New Delhi-110027, 2012, ISBN: 978-81-8484-133-6, pp.88-99.

Anuradha.A and Dr.Prabhu.R, “Does FDI mean Fortune Diverted out of India?

Consequences of Liberalizing FDI in Retail in India”, ICMEB2012, LIBA, Chennai, ISBN:

978-81-8286-015-5. pp.384-386.

Date post:	31-Aug-2018
Category:	Documents
Upload:	vannhi
View:	239 times
Download:	0 times

APPENDICES APPENDIX - I...

Documents